Established in 1895, Bay State Savings Bank has committed itself to serving as your “community bank of choice.” We are mutually owned, offer retail and commercial services, and always tailor our services to meet the needs of our customers. We have locations throughout Worcester, Holden, and Auburn, including an education based branch at Auburn High School. Visit one of our branches today, or access our online services at baystatesavingsbank.com! Member FDIC Member DIF Equal Housing Lender
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
30 Franklin St, Worcester, MA 01608
Good service for the most part
The ppl that help you are nice to you and very polite
The pandemic has hit small businesses very hard. When it hit my business, Bay State Savings Bank and Karin Gaffney, my loan officer, made sure I was taken care of. I cannot say enough great things about the work Karin did on my behalf. …
Over drafted $19 and got charged $99 in overdraft fees. After I specifically said I wanted to cancel whatever kind of “overdraft protection” policy they have. Taking my money elsewhere because this should be illegal
This bank is so antiquated. Cannot do anything online including ACH’s even changing your address. They make you go to the branch for everything. Telephone support closes at 5 PM. Bank is from the ice ages. If you want modern day conveniences RUN don’t walk from here!
Three years ago, we were navigating a moderately complex sale of a former residence prior to purchasing our new home. …
I needed help with getting information that was not accessible on-line. I got in touch with a customer representative, Michael Anton, who was admirably courteous, professional and prompt at catering to my needs. Kudos to the IT dept as …
The bank staff are always nice but the bank itself functions as if it were in the 1990s. …
Not so great experience with Zachary Silverman and the team during my mortgage application. Did not respond back to any calls during my application process or give me the chance to make changes/edits regarding my loan. I will gladly take my business elsewhere.
Bay State Savings Bank Home Mortgage Experience – The best mortgage rates available in the state – Great service, offer quick responses over email and phone and Mortgage Loan processing within industry standard closing period. I appreciate everyone at BSSB for their hard work! You are greatly Appreciated!