We specialize in providing a variety of auto loan products & services as per individual requirements. For assistance with car loans call 866-224-2677 in CT. See more
Unhelpful, terrible communication, unprofessional, rotten, inconsiderate, rude, despicable service, closes without warning, doesn’t return emails, and wastes your time. Avoid them at all cost.
they don’t care about customers service especially black people am done paying off my loan… horrible experience ..never again will get or recommend anyone.
BCI financed me a car loan they are fast accurate an very professional they really make you feel like you are valued an not just a customer especially Mr.Marshall keep up the excellent work
Putting extra money down on my loan so I was months ahead of my payments and they charged me late payments for missing a month that was already paid. Also still charging all interest on the loan if paid off early. Doesn’t make any sense.
since one year ago ,a deplorable guy call me making complain about my late payments ,according to the first policies am supposedly to pay 10 dollars if i go 10 days late after the due date, since this psichotic call ,am receiving letters of 70 Dollars late fee even if is not over the due date.
Awful company website, it is antiquated couldn’t check my balance on my loan online, quick to take money and They are quick to change terms by sending extra fees by mails even after a contract had to pay extra money because they added a …
Joke of a company, stay away, everyone there is horrid at their jobs and they think they’re the greatest thing in the world. Low rate company, low rate employees with little to know training, education or intelligence. Avoid dealing with them, as it’s highly likely they’ll be out of business soon.
Lies about dates payments will process, gives information that is verifiably untrue, then blames your bank and essentially insults you for their own missteps. Awful service all-around, can’t imagine being desperate enough to use them again.
Fee’s gaylor. Every time you try to do something they bag you with a fee. I tried to refinance just to get away from them and my local bank i do all my business with told me they’re a nightmare to deal with and are very rude to them while …
Excellent customer service as I previously had a car loan through them
They were easy to work with and very helpful when I needed to obtain account information …
I have zero complaints with this business. The ladies in the office were all very sweet and even over the phone I never had a problem. We would happily use them again for future loans.
This company sends ZERO documentation to customers. Then when there is an issue, takes ZERO accountability. Then when you have inquiries, they have no idea who you are… and take WEEKS to return calls. But they have no trouble taking your money every month… NEVER again.
Understood my issue and knew exactly what to do. Patiently walked me through the appropriate steps. Stayed on to confirm everything went through. I was very satisfied!
TERRIBLE, TERRIBLE, TERRIBLE. Very rude and unprofessional. If you’re behind a month, they email you and call every single day and threaten to take your vehicle away. Robert has a terrible attitude even through email. They treat you like …
Way too many fees. I have never had a company like this. And you casnt set up auto pay online without fees every month. Customer service has been ok so far, that’s why im giving 2 stars. The rate is low too. But DAM for me to give 2 stars a …
Had a auto loan from BCI bank and I used their direct withdrawal process to remove money from my bank account for 3+ years. Recently I traded in that car and the auto dealer paid off the remainder of the loan. About …
I’ve had a car loan with them for four years now. Anytime I have a question, they are responsive and very helpful. Even the people I’ve dealt with over the phone are very kind.
I spoke to Salina Sanchez several times and she was great! She helped me in everything I need it helped with. She was very professional very responsive to all of my questions.
I have a auto loan through this company its been 4years.All payments on time. SO yesterday i tryed to trade in my car and was
denied!!!! I was so shocked!!!( BECAUSE IVE BEEN PAYING ON TIME!!!) The car …
There was no waiting and I was never placed on hold, every question i asked was met with a quick reply and i received all the information i needed help with. I also found the lady who assisted me to he delightful.
Just paid off my loan with BCI, horrible experience, they really do need to update their system. I guess the only advice that I can offer is that you borrow from another company. I made additional payments in the past with this company and …
Experience was fine when getting the loan and while paying it off, but then really went downhill once I chose to refinance. I refinanced through Wells Fargo who paid off my loan with BCI at the end of December 2017. Yet BCI still …
Their website is a confusing, poorly-working disaster. They screwed up processing my payments twice. They wanted me to send my bank information via email rather than enter it into a secure website, which is a terrible idea (I’ve gotten …
There was minimal wait time on the phone to speak to a human being. Once connected, the voice on the other end always identified themselves, were courteous and easily obtained the information I needed.
I recently purchased a car and the dealership hooked me up with this company to finance it. I haven’t even made my first payment yet, this website looks like something out of 1995, there are fees for everything, the sign up process is …
Wonderful customer service! Lianna was who I spoke to and was great with my questions. My only wish is that their online banking was a little more user friendly.
This is my second loan with BCI. After my first loan, I requested that the dealership get my second loan through this company. I pay early every month by check, I’ve never had any issues, they’re pleasant every time I call. I enjoy doing …
This is my second loan with BCI, the personal is very professional. And all the time when I need help with something I call Liana Torres, she’s excellent I qualify that team the best. Thank you so much for your help guys.
Had no issues until I paid off my loan. They took an extra payment out that I’m still waiting to receive a refund on. They tried to haggle my money saying they’ll return it when they get my paid off loan check…. I turned off automatic …
I called BCI financial today ,Salina the representative was very friendly, she went through with me, through the whole process of updating my information .
The call was answered In no longer time. …
I’ve had 2 loans with BCI in the past 5 years and both times have been excellent. The customer support in house is great, every question I ever asked was answered within the same phone call, and I was able to get titles and documentation …
The process of getting my car loan it was very straight forward. Using the website to pay is very easy and user friendly. The customer service always responded very quick and they’re very helpful.
Krystal was very kind, professional and personable. Krystal was able to assist me with all my needs. Also, taking time to answer all my questions and getting answers for those she was unsure of. I am grateful that I was able to get the results I did by speaking with Krystal!!!
My first time using BCI and was a bit confused and anxious about the autopayment process. I unwittingly called the company direct prior to work hours but decided to leave a message anyway. I honestly didn’t expect a response, however, I was …
I called BCI Financial yesterday to make a loan payment for my wife and spoke with Crystal. This was my first experience dealing with BCI and Crystal was extremely courteous, helpful and professional. I wasn’t sure what to expect since it was my first time calling, but I was extremely impressed with the service I received. Thanks!
The staff Salina Sanchez was very professional, cordial, and patient when listening to my concerns and questions. Didn’t get transferred or placed on hold, I was taken care right on the spot. Had and used a very soft and soothing tone of …
I have purchased about 2 or 3 used cars over the past years, all of which were financed by BCI. The experience has been excellent. Never a problem having a dealer set it up, quick approval, paperwork and payment methods work flawlessly …
Randall F. is the most thoughtful, helpful, professional and just all around incredible employee of BCI. I had no issues ever with my auto loan and called with some questions and to pay off and he helped me so easily and quickly I cannot rave about him and the process enough!
I was forced to use them thru the dealer I went to. It was easy to set up my automatic payments. I only had the loan for a short time, until my insurance paid out. …
Very professional and they have the best customer service. i would defiantly recommend them for financial relief or auto loan they are the best. Their customer service representative Krystal Spears was awesome. keep it up!!
Fees. Nothing but Fees.
Terrible online access
friendly and helpful
Krystal was great
Very nice
Great rates and service.
Don’t pay 16000 for a 9000 dollar car especially from this place.
Horrible online payment system. Requires a fee and can’t even make payments on weekends.
Excellent service from Liana Torres!
Avoid this place if you can. There are fees for EVERYTHING, pay by check? Fee. Pay by electronic check? Fee. Pay by CC? Fee.
Archaic Billing System. Will avoid this institution for future car purchases. I suggest you do the same.
The personnel is extremely rude and unprofessional. They don’t even know how to leave a formal message. Will never use again.
The representative was very helpful when I called.
Unhelpful, terrible communication, unprofessional, rotten, inconsiderate, rude, despicable service, closes without warning, doesn’t return emails, and wastes your time. Avoid them at all cost.
Dave is a good guy, always good to talk to on the phone and helps u take care of whatever you need, the other guys… absolute clowns
Deplorable individuals work there, my mom passed away from pancreatic cancer and they had ZERO sympathy or even empathy for my family!!
Great customer service! Very helpful, and quickly resolved my issue.
Gwen was awesome and answered all my questions.
I Love it. specially Liana Torres she’s the best.
Professional and competent. Quick turn around on loan and good interest rate. Customer service is excellent.
Helped me out with an auto loan when I needed it. Always very professional and understanding over the phone.
Better off finding someone else if you can. Terrible online banking. Poor customer service setup and less than stellar rates.
Easy and transparent!! Quick funding!!! It’s great to deal with a company that is straight forward.
i think that BCI is the best place to get a car loan, will do it again.
Beth J. was knowledgeable, patient, willing/ready to help and assist. Highly Recommend!
Helped me find a copy of and old lien in minutes. Crystal was wonderful.
BCI customer service is awesome! Always very quick to reply to any questions
they don’t care about customers service especially black people am done paying off my loan… horrible experience ..never again will get or recommend anyone.
Thanks Rich! Thank you for helping me. I have had nothing but helpful encounters with this company.
the representative Krystal S. was very helpful and courteous. Thanks!
BCI couldn’t have been more professional, courteous and responsive to all my questions and handling of my loan.
Called Gwen to get loan balance she is very nice and professional thanks again!
Gwen was an absolute delight to deal with. She took care of me on all levels.
BCI financed me a car loan they are fast accurate an very professional they really make you feel like you are valued an not just a customer especially Mr.Marshall keep up the excellent work
Putting extra money down on my loan so I was months ahead of my payments and they charged me late payments for missing a month that was already paid. Also still charging all interest on the loan if paid off early. Doesn’t make any sense.
since one year ago ,a deplorable guy call me making complain about my late payments ,according to the first policies am supposedly to pay 10 dollars if i go 10 days late after the due date, since this psichotic call ,am receiving letters of 70 Dollars late fee even if is not over the due date.
Laura H.is a excellent addition to the team at BCi. wonderful follow up and always a pleasure to speak with
Awful company website, it is antiquated couldn’t check my balance on my loan online, quick to take money and They are quick to change terms by sending extra fees by mails even after a contract had to pay extra money because they added a …
Joke of a company, stay away, everyone there is horrid at their jobs and they think they’re the greatest thing in the world. Low rate company, low rate employees with little to know training, education or intelligence. Avoid dealing with them, as it’s highly likely they’ll be out of business soon.
So far I’ve had wonderful, fast, professional and prompt service. Pleasant staff. Would highly recommend.
They are charging late fee during covid 19. I mailed my payment before the due date and even though usps is busy. They still want their late fees.
Lies about dates payments will process, gives information that is verifiably untrue, then blames your bank and essentially insults you for their own missteps. Awful service all-around, can’t imagine being desperate enough to use them again.
No issues, have a car loan through them. Low rates, easy monthly automatic payment set up. Haven’t had an issue with any attitudes yet.
No issues. Good financing, good service decent rate. I’m almost finished paying off my car and I’d definitely consider using BCI again.
My experience with BCI Financial was great! I will recommend BCI to anyone who is looking for an affordable auto loan.
Fee’s gaylor. Every time you try to do something they bag you with a fee. I tried to refinance just to get away from them and my local bank i do all my business with told me they’re a nightmare to deal with and are very rude to them while …
Initially when I called I was hung up on, but the woman I spoke to after calling back was extremely helpful in helping me find my account information.
Excellent customer service as I previously had a car loan through them
They were easy to work with and very helpful when I needed to obtain account information …
I have zero complaints with this business. The ladies in the office were all very sweet and even over the phone I never had a problem. We would happily use them again for future loans.
This company sends ZERO documentation to customers. Then when there is an issue, takes ZERO accountability. Then when you have inquiries, they have no idea who you are… and take WEEKS to return calls. But they have no trouble taking your money every month… NEVER again.
Understood my issue and knew exactly what to do. Patiently walked me through the appropriate steps. Stayed on to confirm everything went through. I was very satisfied!
TERRIBLE, TERRIBLE, TERRIBLE. Very rude and unprofessional. If you’re behind a month, they email you and call every single day and threaten to take your vehicle away. Robert has a terrible attitude even through email. They treat you like …
Way too many fees. I have never had a company like this. And you casnt set up auto pay online without fees every month. Customer service has been ok so far, that’s why im giving 2 stars. The rate is low too. But DAM for me to give 2 stars a …
Had a auto loan from BCI bank and I used their direct withdrawal process to remove money from my bank account for 3+ years. Recently I traded in that car and the auto dealer paid off the remainder of the loan. About …
I’ve had a car loan with them for four years now. Anytime I have a question, they are responsive and very helpful. Even the people I’ve dealt with over the phone are very kind.
I spoke to Salina Sanchez several times and she was great! She helped me in everything I need it helped with. She was very professional very responsive to all of my questions.
I have a auto loan through this company its been 4years.All payments on time. SO yesterday i tryed to trade in my car and was
denied!!!! I was so shocked!!!( BECAUSE IVE BEEN PAYING ON TIME!!!) The car …
Krystal in customer service was a great help, talked me through how to do each step for some paperwork. Very happy with this company.
There was no waiting and I was never placed on hold, every question i asked was met with a quick reply and i received all the information i needed help with. I also found the lady who assisted me to he delightful.
Just paid off my loan with BCI, horrible experience, they really do need to update their system. I guess the only advice that I can offer is that you borrow from another company. I made additional payments in the past with this company and …
Experience was fine when getting the loan and while paying it off, but then really went downhill once I chose to refinance. I refinanced through Wells Fargo who paid off my loan with BCI at the end of December 2017. Yet BCI still …
Their website is a confusing, poorly-working disaster. They screwed up processing my payments twice. They wanted me to send my bank information via email rather than enter it into a secure website, which is a terrible idea (I’ve gotten …
There was minimal wait time on the phone to speak to a human being. Once connected, the voice on the other end always identified themselves, were courteous and easily obtained the information I needed.
I recently purchased a car and the dealership hooked me up with this company to finance it. I haven’t even made my first payment yet, this website looks like something out of 1995, there are fees for everything, the sign up process is …
Wonderful customer service! Lianna was who I spoke to and was great with my questions. My only wish is that their online banking was a little more user friendly.
This is my second loan with BCI. After my first loan, I requested that the dealership get my second loan through this company. I pay early every month by check, I’ve never had any issues, they’re pleasant every time I call. I enjoy doing …
This is my second loan with BCI, the personal is very professional. And all the time when I need help with something I call Liana Torres, she’s excellent I qualify that team the best. Thank you so much for your help guys.
Had no issues until I paid off my loan. They took an extra payment out that I’m still waiting to receive a refund on. They tried to haggle my money saying they’ll return it when they get my paid off loan check…. I turned off automatic …
I called BCI financial today ,Salina the representative was very friendly, she went through with me, through the whole process of updating my information .
The call was answered In no longer time. …
Professional and great customer service. An overall good experience.
I’ve had 2 loans with BCI in the past 5 years and both times have been excellent. The customer support in house is great, every question I ever asked was answered within the same phone call, and I was able to get titles and documentation …
The process of getting my car loan it was very straight forward. Using the website to pay is very easy and user friendly. The customer service always responded very quick and they’re very helpful.
Everyone is so friendly and eager to help. What a great team.
Krystal was very kind, professional and personable. Krystal was able to assist me with all my needs. Also, taking time to answer all my questions and getting answers for those she was unsure of. I am grateful that I was able to get the results I did by speaking with Krystal!!!
My first time using BCI and was a bit confused and anxious about the autopayment process. I unwittingly called the company direct prior to work hours but decided to leave a message anyway. I honestly didn’t expect a response, however, I was …
I called BCI Financial yesterday to make a loan payment for my wife and spoke with Crystal. This was my first experience dealing with BCI and Crystal was extremely courteous, helpful and professional. I wasn’t sure what to expect since it was my first time calling, but I was extremely impressed with the service I received. Thanks!
The staff Salina Sanchez was very professional, cordial, and patient when listening to my concerns and questions. Didn’t get transferred or placed on hold, I was taken care right on the spot. Had and used a very soft and soothing tone of …
I have purchased about 2 or 3 used cars over the past years, all of which were financed by BCI. The experience has been excellent. Never a problem having a dealer set it up, quick approval, paperwork and payment methods work flawlessly …
Pleasure working with Krystal she was so helpful and cared about my needs excellent customer service
Randall F. is the most thoughtful, helpful, professional and just all around incredible employee of BCI. I had no issues ever with my auto loan and called with some questions and to pay off and he helped me so easily and quickly I cannot rave about him and the process enough!
I was forced to use them thru the dealer I went to. It was easy to set up my automatic payments. I only had the loan for a short time, until my insurance paid out. …
Very professional and they have the best customer service. i would defiantly recommend them for financial relief or auto loan they are the best. Their customer service representative Krystal Spears was awesome. keep it up!!