Beacon Community Credit Union is your place for home loans, auto loans, student loans, personal loans, credit cards and other loans. Proudly servicing Louisville KY, Shepherdsville KY and … See more
(Translated by Google) Don’t waste your time on phone calls when you ask yourself what you need, they start to say I can’t hear you, you can’t hear yourself and they hang up… after 4 in the afternoon they don’t answer calls 👎 …
(Translated by Google) They are the worst bank I have ever met in my life, the attention is terrible, they do not answer the phone, they should close it, what you have to do is go to any other bank, they are the worst of the worst, when you …
(Translated by Google) I have an account here for more than 14 years, I never had problems, but now since they made that change in the application and the cards, it has been terrible. When they changed the online application, I spent 2 …
(Translated by Google) It is the worst bank in history! Bad customer service but the worst thing is the system and the application they handle is horrible they charge you a fee of 34 dollars and not a second has passed since your account …
Horrible customer service. Their banking practices are outdated and terrible. There are so many other options, (Navy Federal, Fort Knox Credit Union), do not bank with this institution.
Great credit union. I have been with them for many years and they have always went above and beyond to make sure all my banking and loan needs were met.
I was really upset waited a month for my debit card to come in the mail and they spelled my name wrong and I couldn’t use it. I came into the bank and the manager made me a new card on the spot. She was really sweet!
I honestly think the staff there is in a competition to see who can provide the worse customer service. No hello, hang up you, I wasn’t even call with a problem just a question. I can’t understand how anyone could ever act like that toward …
I have been a customer of Beacon for over 10yrs. THIS IS NOT A GOOD CREDIT UNION ANYMORE!!!!!!!!! The customer service from Loretta, Donna, Lisa, and Larry is hands down the best in the city. However they have changed policy over the years …
Spontaneously cancelled our ATM card associated with our savings account. Even though we had verified earlier THE SAME DAY that our old ATM card for savings would stay active after opening a new checking account. Discovered at 10:00 p.m., …
I seldomly have a pleasant experience here. This place is a shared branch with my credit union and you cannot use the drive thru to conduct a transaction. When I asked why, i was told because my manager said so… the service here is spotty at best. The one on Dixie operates way better! My credit union should find another partner.
I was a member here for 7 years with no problems unwell I met a lady named Melisa she was very hateful. All the rest have been very nice over the years. She had a loud mouth in front of other customers ,I had never had a cold check or …
Awful customer service. Started a business account and the staff was very rude. The manager came back from lunch and treated us very unprofessionally after the staff messed up printing the debit cards 4 times. I felt racially profiled and I …
I have tried for two hours to set up my online banking and it keeps telling me that my info is not what they have on file. It’s been the same for 5 years. I haven’t changed anything. Everytime they do something to make it easier, it becomes more difficult.
Very rude the tellers are not taught how to deal with people they’re Apps Are terrible Can’t get anything to work and when you go in they act like you don’t know what you’re doing
DO NOT BANK HERE, and if you already do, close your accounts. Absolute worst experience with a financial institution. I closed my accounts today and switched banks. In the 4-5 years I’ve done my banking with them, I’ve had an average of one …
Impossible to access your account. They upgraded their system and if you didn’t have your account number memorized you can’t make a new online account with out that number. They won’t let you verify it is you to get that number unless you …
Neither of the apps work so you’re forced to use the website. Cards decline the moment you buy anything out of state and when you call them they tell you to go to another branch to get your money out. The person told me to go somewhere but …
Impossible to get a hold of on the phone. Debit cards rarely are ever taken when out of town or at any gas station. No one answers the phone. You sit in the drive thru for minutes! & Downloading their new app is impossible – very outdated! Stay away from this bank!
These people just keep giving me reasons the write them bad reviews. We Have a car loan through this company and their service is absolutely terrible. They apparently didnt have my proof of insurance on hand and instead of calling me or …
(Translated by Google) A lot of delay in the drive thrue at any time
(Original) …
(Translated by Google) Don’t waste your time on phone calls when you ask yourself what you need, they start to say I can’t hear you, you can’t hear yourself and they hang up… after 4 in the afternoon they don’t answer calls 👎 …
(Translated by Google) They are the worst bank I have ever met in my life, the attention is terrible, they do not answer the phone, they should close it, what you have to do is go to any other bank, they are the worst of the worst, when you …
(Translated by Google) I have an account here for more than 14 years, I never had problems, but now since they made that change in the application and the cards, it has been terrible. When they changed the online application, I spent 2 …
(Translated by Google) It is the worst bank in history! Bad customer service but the worst thing is the system and the application they handle is horrible they charge you a fee of 34 dollars and not a second has passed since your account …
Member for over 20 years
Very nice staff!
This is the slowest and most out of date establishment I have ever see.
Awful customer service. Switching banks soon
Convenient for me, always a friendly and professional staff
I LOVE THE INTEREST RATE BUT I HATE THE FACT THAT THEY STOPPED TAKING PAYMENTS WITH CARD OVER THE PHONE I REALLY DO. I MEAN IS NOT THAT DIFFICULT!!!
They’re very nice and they have given me everything I’ve ever needed.
This bank is very helpful to me and my needs. This inspire me to do greater things for my future.
I love this place for the friendly staff and security measures they take with deposited money and my debit card.
They charge $30.00 overdraft even if you make a deposit in the morning the same day.
This be the best place to put your money so helpful in every way I even got a free calender
Great Rates, great experience. Friendliest people in town with all the mobile and web banking you find at a large bank or credit union.
Horrible customer service. Their banking practices are outdated and terrible. There are so many other options, (Navy Federal, Fort Knox Credit Union), do not bank with this institution.
Hands down worst customer service I’ve ever experienced. Literally refused to return an NSF fee that was caused by a mistake from a shared branch.
Customer service sucks! They don’t believe in answering the phone and always something wrong with their system! Avoid if possible!!
Great credit union. I have been with them for many years and they have always went above and beyond to make sure all my banking and loan needs were met.
I like this credit union, they have been a great place to bank with, in and out services, pull through banking and out side ATM features
Get a normal app like all the other banks and ill give more stars. Seriously, app is horrible and not an upgrade what so ever.
This location has some the rudest employees ever. It is definitely not a place I would rate with more than 1 star.
I was really upset waited a month for my debit card to come in the mail and they spelled my name wrong and I couldn’t use it. I came into the bank and the manager made me a new card on the spot. She was really sweet!
I honestly think the staff there is in a competition to see who can provide the worse customer service. No hello, hang up you, I wasn’t even call with a problem just a question. I can’t understand how anyone could ever act like that toward …
I have been a customer of Beacon for over 10yrs. THIS IS NOT A GOOD CREDIT UNION ANYMORE!!!!!!!!! The customer service from Loretta, Donna, Lisa, and Larry is hands down the best in the city. However they have changed policy over the years …
Been a member before the last two name changes.
They are good at what they do.
I have had other accounts at banks . …
Spontaneously cancelled our ATM card associated with our savings account. Even though we had verified earlier THE SAME DAY that our old ATM card for savings would stay active after opening a new checking account. Discovered at 10:00 p.m., …
I seldomly have a pleasant experience here. This place is a shared branch with my credit union and you cannot use the drive thru to conduct a transaction. When I asked why, i was told because my manager said so… the service here is spotty at best. The one on Dixie operates way better! My credit union should find another partner.
I was a member here for 7 years with no problems unwell I met a lady named Melisa she was very hateful. All the rest have been very nice over the years. She had a loud mouth in front of other customers ,I had never had a cold check or …
Awful customer service. Started a business account and the staff was very rude. The manager came back from lunch and treated us very unprofessionally after the staff messed up printing the debit cards 4 times. I felt racially profiled and I …
I have tried for two hours to set up my online banking and it keeps telling me that my info is not what they have on file. It’s been the same for 5 years. I haven’t changed anything. Everytime they do something to make it easier, it becomes more difficult.
Very rude the tellers are not taught how to deal with people they’re Apps Are terrible Can’t get anything to work and when you go in they act like you don’t know what you’re doing
Waste of time doing business with this credit union. The loan department is a joke.
DO NOT BANK HERE, and if you already do, close your accounts. Absolute worst experience with a financial institution. I closed my accounts today and switched banks. In the 4-5 years I’ve done my banking with them, I’ve had an average of one …
Impossible to access your account. They upgraded their system and if you didn’t have your account number memorized you can’t make a new online account with out that number. They won’t let you verify it is you to get that number unless you …
Neither of the apps work so you’re forced to use the website. Cards decline the moment you buy anything out of state and when you call them they tell you to go to another branch to get your money out. The person told me to go somewhere but …
Impossible to get a hold of on the phone. Debit cards rarely are ever taken when out of town or at any gas station. No one answers the phone. You sit in the drive thru for minutes! & Downloading their new app is impossible – very outdated! Stay away from this bank!
These people just keep giving me reasons the write them bad reviews. We Have a car loan through this company and their service is absolutely terrible. They apparently didnt have my proof of insurance on hand and instead of calling me or …