I am not currently insured with Bear River but, their driver was. The people are extremely nice and helpful! When my current policy nears it’s end, I am going to give these people a call. Their service is first class!
Bear river mutual claims department is horrendous! Go look at the states complaints! My experience with an auto tech was horrible! Changed to another carrier, beware they’re great until you need them
Because this is a bad review it will be flagged!
I have both home owners and auto insurance through Bear River and have done for 30 years. I have unfortunately had to file a couple of claims over the years that have been handled professionally and quickly. I have appreciated the courtesy since insurance claims are never fun to deal with.
We, unfortunately, had to utilize the claim channel. The representative was helpful, kind, and courteous. The adjuster has also been working well with us to this point. We are excited to return to Bear River and look forward to many years of continued use!
We are more than satisfied with our agent and Chris was at our car 5-7 minutes after we talked to report we had a tire blow out. He had a battery powered torch wrench and a nice jack to replace the tire with our spare tire.
We were able to go to get a new tire which was replaced under our tire warranty.
I found water in my kitchen floor and had no idea what had happened. My experience with both my agent, Shane Turner and Karlene was outstanding. Shane told me not to worry that they would take care of everything and that is why I have insurance. It really made the difference! I’m glad I am with Bear River Mutual!
I will NEVER get any type of insurance through Bear River again. I had an open claim and was making payments toward it, and am completely disgusted how the situation was handled. I told them I was sending in the final payment and without …
We broke down on a road trip with our little kids and called Bear River for road side assistance. Jessica was so friendly and helpful as I was not very pleasant and my mind was scrambled. She called the tow company and also the auto shop …
Bear River has been great to work with over the years. With a recent flooding issue in our basement, Ryan Shaw was fantastic to work with. He was very professional and understanding, and helped me see the full path to resolution along with necessary steps. Thank you!
The claim was quick and painless and the body shop they recommended was second to none in both craftsmanship and professionalism. Their rates are great, too. I’m sure we’ll be with Bear River for life.
Bear River is the best insurance on the market. My premiums were low even when I had 5 teenage and young adult drivers. We will never use another company.
I have had great experiences with Bear River. We have been with them for 16 years and I can’t imagine working with anyone else. I highly recommend them for auto or homeowners.
We were on vacation in Layton, Utah when a Bear River Mutual client hit our car in the hotel parking lot. She was very nice and informed Bear River Mutual promptly after the accident. I was a little skeptical about how our situation would …
Bear River Mutual has always given great coverage at lower rates. I have been with them since 2001 for car insurance and 2008 for home insurance. I have never had to battle raising rates, and competitive companies cannot match coverage and rates.
I have an unusual distaste for needing to call insurance companies to make claims but bear river is like calling your sweetest grandma or your favorite uncle when filing claims. They are on top of things, kind and make you feel like they …
Bear River Mutual has unbeatable rates and excellent customer service. We were in a small accident March 2019, and Bear River Mutual acted fast and paid quickly. Highly recommended!
One of Bear River Mutuals customers hit our truck. The entire claim process worked out very well. Everything was explained thoroughly . We got a rental car. The repair shop, Dale Peterson’s in Springville were fantastic to work with.
Great company. Their claims adjuster treated me with respect and was very generous. Don’t judge them by their website, which stinks. When you want to know how much you owe, call your agent. As of today I cannot imagine going with anyone else.
Their customer service is very quick, kind informative. They took great care of me in a timely manner. They are comparative or less expensive than any other company I checked with.
After a terrible wreck that totaled our car, the Bear River staff of agents, adjusters and the appraiser did an amazingly quick and fair settlement of our claim. We were in a new car three days after the accident. Great job.
Bear River has again proven why they’re the best! Ryan Shaw was our agent on our most recent claim and he was wonderful to work with! He took care of us and every detail of our claim.
My daughter was involved in a car accident that was the other drivers fault and the other driver was insured through Geico. It was horrible going through them. After over a week of waiting for Geico, we took our claim to our insurance, …
Loved this company until we filed our second claim in almost 5 years. They deemed us “risky customers” and dropped us without notice or warning. If prices seem too good to be true they generally are. 99 percent of these 5 star reviews have nothing to do with the claim process just price. Stay away. Stay far away.
I had to use their roadside services for a couple lock-outs and they have improved greatly! It’s nice to have a company that takes honest feedback and implements needed adjustments. I’ll be with Bear River until they give me a good reason not to. 🙂
Bear River and all the employees were great to work with on my claim in my home. The Sub contractor Complete Restoration have been very respectful and clean.
I have had Bear River for many years and they have taken care of all my claims very quickly, I am greatly satisfied. They have the lowest rates and best customer service. Highly recommended
I have had the opportunity to work with Bear River on multiple occasions.They have great, competitive policy’s and coverage. All of the people I have dealt with at Bear River are kind, compassionate, and concerned about their customers. They are a wonderful company and always great to work with.
Bear River does a great job at taking care of their customers and making sure that they do a good quality repair. We work with them on a daily basis and know that they care about their customers and want them taken care of. We have a great relationship with them!
Bear River provided me with not only a great price on my policy, but excellent service in a time of need. Claims process was quick and easy and didn’t affect my rates for a comprehensive incident.
Terrible representation from Melinda Bird and Brad Sabdo. I have been with Bear River for over 10 years with an unremarkable record. My car’s clutch line burst a few months ago in which it required a tow. I contacted Bear River, whom sent …
Bear River has the best rates out there. Not to mention customer service is the best! Every time I’ve changed vehicles or added things like renters or RV insurance, Bear River has best premiums for the price, not to mention it is so easy to get in touch with a rep. to help you out. I will always recommend Bear River!
I love Bear River Mutual and never plan on leaving them. I have been with them for 12 years. A lot of insurance companies raise their rates after one ticket, but Bear River doesn’t. They also give us a 2% discount every year we don’t …
My husband and I have been with Bear River Mutual for many years. Whenever we have needed to file a claim the staff has gone above and beyond to assist us. They are efficient, courteous, and genuinely care about their policy holder’s needs. They make a difficult or inconvenient experience much better because they get the job done!
I’m happy with the rates I love being able to pay for one year at a time. Other than my work truck I find myself switching cars frequently. And bear river just keeps rolling with it. After dealing with lying thieves like State Farm it’s been a nice break. Thank you for your time.
Hail damaged roof was assessed and Claim processed in reasonable time as numerous other claims were in my area. Bear River Mutual easy to work with and follow through was good.
Bear River is great! Their insurance is very competitively priced and great insurance. I had to place a claim and they were helpful, supportive and ready to make things as easy as possible.
I am honestly quite surprised to see so many negative reviews for this wonderful insurance company. I have been with Bear River now for 4 years, and I shop my rate every year at renewal time. The closest anyone has come is $20 more per …
I almost never give one star reviews. But this company is incredibly dishonest and unwilling to admit the fault of their client even after they rear ended my husband at a high speed on the freeway. The police report could not be more clear …
Bear River is a great company to deal with. They are very professional and very customer friendly. I recently worked with Denise James, she was absolutely the BEST. …
I was recently involved in an accident and I cannot believe how seamless the claims and repair process was with Bear River Mutual. Each and every representative of the company that I interacted with was extremely knowledgeable, informative …
I haven’t been able to beat the rates I get from Bear River (and I have tried a few times over the years) . . . and on top of that, the customer service is very responsive and friendly. I’ve been with them many years and have had a couple claims along the way. Absolutely no problem. Great company.
We’ve had BR for 7+ years with no claims. This year, a wind storm destroyed our roof. BR got someone out to us quickly, let us use our own repair dude, and got us a check super fast. Great experience.
Take 5 minutes and just shop your auto, home, umbrella or renters rate – you will be surprised how uncompetitive their rates are. there is a reason for this and it has NOTHING to do with you! i bought a nice patek with the money i saved after switching.
Way overpriced. When I went to get basic coverage because I no longer have homeowners with them I would be paying almost two times the amount for uninsured and underinsured then I have been paying for the past several years for full coverage. All it is is legalized racketeering and extortion
I was able to get in touch with BR Mutual when our car slid into a curb and we messed up our alignment. The representative, Debbie, was very respectful and understanding of our situation and even shared in my relief when it came to the safety of my family. I’ve always had good experiences with BR and would recommend it to anyone.
I love Bear River. Not only do they have the best rates, but their claims process is about as painless as it can possibly be. They also don’t jack up your rates or threaten to non-renew you at renewal because of a claim. I highly …
I used to have Bear River years ago and they had great rates if you had a good, clean driving record. I haven’t had them in a long time and was thinking of switching back, but after reading a lot of these negative reviews, I think I’ll …
My daughter totaled her car and so I was very concerned about how everything was going to be handled. Bear River made it a very easy process and they were kind and considerate in answering all of my questions and concerns. They were honest upfront and explained everything for me. It was a very easy process. Thank you Bear River!
Bear River is the best priced insurer hands down. When my daughter was in a recent accident, Bear River took care of everything, giving me peace of mind.
I wouldn’t recommend this company. Not only do they charge more for coverage, but if you get into an accident, the claim adjuster is likely to ghost you and not return your calls. And their roadside assistance is a joke – whoever they …
Bear River Mutual’s name was given to me from a restoration company as fare and great to work with, so I switched my insurance to Bear River. I had to make a claim this year as my renter had installed a bad fridge water filter, casing a lot …
I paid the premium last year then got a notice of cancellation from Bear River Mutual. My payment had not been forwarded from the office to Bear River Mutual, no explanation, no notice. If I had not been alert I would not have had insurance. Not good customer service
They have amazing insurance at great rates. My monthly premium is 50%-70% lower than any other insurance company I received a quote from and I shopped around extensively. Also, I recently submitted a claim with them and it was a very smooth process with great customer service.
A Bear River Mutual insured rear ended my truck. It has been 81 days and I can’t even get their people to respond. After waiting past the time allowed by the Department of Insurance, I finally had to file a complaint with the Department of …
I’ve had car insurance through Bear River for over 15 years and have only had one claim (a cracked windshield). They paid the claim with no problem, however I have found that when you do need customer service they are hard to get a hold of. …
I think Bear River is a terrible company. I use to have them and I got in an accident that wasn’t my fault. talked to Bear River and they agreed and weren’t going to pay it. the lady came after us again 6 months later, Bear River never …
We had an incident in parking lot, a girl who was also insured through Bear River had hit my car. Because the accidents was minor the sheriff told me to just call the insurance and get a check to be able to fix the damage that was done. I …
I hope I never have to switch insurance companies. Bear River is the best insurance we’ve ever had. Their customer service goes above and beyond what you think you’d get in a regular insurance company. It’s local- and when you call you …
They are decent enough to work with, but in 6 years of owning my car, my rates have gone from $50 a month to $75 a month. I know it’s normal for rates to increase over time due to inflation and such, but this seems like a really high …
Bear River is the best insurance company we have worked with. Friendly and professional. Our agency, Garner Jensen Insurance is excellent. Great customer service. I would recommend them to anyone.
Bear River Mutual was on top of things right from the start. Making sure my needs were taken care of and keeping me informed of the progress on getting my vehicle repaired. They were the other person’s insurance company that was involved in …
Can’t say enough about this awesome company. I’ve had a number of small vehicle claims over the years. Always quickly and without hassle. Recently had a large house fire claim. It was a long repair process, but Bear River Mutual was efficient, prompt, generous, and professional.
We’ve had Bear River insurance now for the past few years, our broker has been great and their prices are unbeatable. We haven’t had to place a claim yet so can’t speak on that, but everything else is fine.
I don’t know how anyone survives the cost of insurance and the headache of actual claims with ANYONE but Bear River. I have been insured with them for over 10 years and I can’t imagine being insured with anyone else. Their representatives …
I have been a customer of Bear River for 9 years now and have never had a negative experience with them. I have been the cause of an auto accident and they treated me awesomely. I was the victim of an auto accident and I was treated …
I have had Bear River on my car and home for as long as I can remember. They respond quickly to claims and take care of business. I had one bad experience when my daughter backed in to someone because they wanted to pay the other person …
Iv’e insured our home, automobiles with Bear River for the past 15 years. I assume their rates are good,, but that’s not why I stay with them. There customer service is as good as it gets, and when I had to make a claim they exceeded my expectations. I couldn’t be more pleased.
Bear River Mutual and their rep “Eric Young” handled my claim as quick as possible and coordinated the repair in extremely professional way. It shows how Bear River is great insurance company. I really recommend it
Bear River was very fair and efficient on a small accident claim. Was able to use a preferred vendor with no slow down in the process and was super happy with everything they did, the car looks brand new!
Been with Bear River since 1988, 32 years. The only thing to remember is when you buy insurance at such a good discount you have to expect they will try to mitigate their damages to the least amount possible. If you nudge them they will …
I was in a car accident with someone who had Bear River Mutual, and it was the best insurance experience I’ve ever had. I was hit at around 2 pm and I my car was in the shop and I had a rental by 5:30 pm. Great to work with. My wife’s car …
Great experience working with Bear River Mutual. I spent a week and a half wasting my time with another insurance company. I was able to talk to a person and have an adjuster look at my car the very same day I called Bear River. Fan for life!
I have been with Bear River for over 31 years and they have always been the best in price,. best customer service. They are fabulous when I call in to make adjustments to my insurance.
This is the best priced and most helpful insurance agency. Moved from TX and didn’t think the rates were real, neither did my State Farm agent back in TX! …
Extremely dissatisfied. Bear River’s client crashed into the back of my wife’s stationary vehicle at about 40mph. Bear Rivers adjuster acted all annoyed that we were going to use his clients policy to cover the damages. I scheduled the …
An accident was taken care of promptly, professionally, and with concern for my heath and wellness. I would recommend Bear River Mutual to all my friends and family for their great rates and their professional and friendly services.
Bear River Mutual was so great to work with when our bathroom faucet caused water damage. We had to be out of our house for 2 days while the abatement team came in to do some work. Bear River reimbursed us for the hotel cost within 48 hours. I was very impressed with the ease of handling our claim.
I really appreciate the professionalism and efficiency that Bear River produced in the time of crisis (flood in my case) that can typically cause stress and/or anxiety, however, they were beyond amazing in cleaning up and repairing the …
Best car insurance company I’ve ever used. Comprehensive services can take care of all your needs. Great people are easy to work with and personable. And no other insurance company can beat Bear River rates.
Great company to work with! I was first introduced to Bear River Mutual when a lady rear ended me several years ago and she had Bear River Insurance. They were fabulous to me and took great care of me with a rental and everything else …
I was involved in an accident with a member of Bear River. The member opened his door when I was 3/4 of the way into a parking stall, leaving me no time to avoid a collision. My insurance, Geico, was great. They got statements from both …
I called and explained that my car had been rear ended by a hit and run. Bear River sent me a list of qualified auto body shops, I scheduled an appointment and got a quote. I called the quote to Bear River and they approved with my …
A client of Bear River hit my vehicle in a parking lot going minimal damage. Bear River handled the claim quickly and fairly. I was impressed how well they treated me.
I’ve always heard horror stories about dealing with insurance companies, so when I needed to file a claim I was prepared for the worst. I was pleasantly surprised when I contacted Bear River. The representative I spoke to was very helpful …
Very pleased with Bear River Mutual. My Daughter flooded our house a few years back an they were on top of it. We got the house repaired an back in working order. Now I have made a claim after a wind storm a week an a half ago an they are doing everything they can to get my roof fixed after the wind ripped shingles off. Very Happy
I am not a Bear River Mutual policy holder but I give them 5 stars because of the prompt response and resolution to my claim. The people I spoke to there were very polite, friendly and knowledgeable. They treated me well.
Been with Bear River for a couple years now. I did my homework and got quotes from several different insurance agencies, and they all were much higher than Bear River. This is good, but also made me nervous, and that combined with some of …
We have been with Bear River for nearly 18 years and have really been appreciative of their service, rates, friendliness and ease of doing business with them. We have only had a few claims in that time, and each has gone smoothly. Their …
I would strongly recommend anyone who is considering Bear River Mutual for their insurance needs to reconsider. After being a customer for more than 30 years and paying them hundreds of thousands in premiums, they are dropping us because …
I recommend this Insurance Company to all. I have been with them for years and during all that time I have never had to make a claim. However, on April 22,2019 I was in a terrible head on crash. The person who caused the accident was …
I’m very sorry I had to file a claim due to a flood in my basement. I am grateful for the wonderful customer service from Bear River. Everything was taken care of promptly. Great customer service. Best insurance company I have ever worked with.
Great company to do business with. I was involved in a minor accident with the other party at fault. The other driver was insured by Bear River Mutual. When I contacted Bear River Mutual, they were very helpful in resolving the claim and making payment promptly. Great customer service!
Bear River is a wonderful Utah base insurance agency! My favorite thing is the huge savings they give us since we do not ever use alcohol! Customer service has been great & we love our agents Danny, Daniel and Graham at Pinnacle Insurance!
I have insured my vehicles with this company for two and a half years. When I had a car accident I was eventually led to work with claim adjuster Brian Milne. I highly suggest you request him if you need compensation for your vehicle.
Bear River is amazing! Their rates are awesome and I always know I have someone who can help me quickly. Filing a claim with them is easy and they do everything they can to make it a smooth process for you. I can’t recommend them enough!
I had to file a claim due to a leaking roof that was caused by poor construction before I bought the house. I contacted Bear River Mutual and they sent someone out to assess the situation. I was responsible for the cost of repairing the …
We have been with Bear River for a few years. Their customer service is fantastic. They are always courteous and knowledgeable. Our claims have always been handled in a timely manner and always to our satisfaction.
Great insurance company and is backed up with people that care about the problem and making the solution as soon as possible with professional service. We think Bear River Mutual is awesome. We had a claim and their interest was to make sure we were happy with the repairs.
I’ve been with Bear River for 10 years and they’ve been so easy and reliable to work with. We’ve just been in an accident where our car might be totaled and nothing was more frustrating than dealing with the driver’s insurance reps at …
Water pipe leak cause a flood in the basement. Bear River rep called back very quickly, came out and assured us that the damage was covered. Very responsive company. This is only the second time we’ve had to file a home claim. Both …
I love Bear River Insurance! I have had to contact my agent more than once in the time I have been with them. And every time, they handled my issues very well. My last claim of a totaled car was handled well. Only issue is I have to …
We’ve had Bear River insurance on our home and cars for years and knew we were getting a great value. It took needing to make a claim for us to realize how excellent they are to work with even in tough situations. Thank you Bear River!
We have had Bear River Mutual for 15+ years and have had to make multiple homeowners claims and an auto claim or two and ever time the adjusters have been spot on, been empathetic, efficient, and honest, and payment of claims has been quick …
The best rates year after year and the service is great too. Have had them for about 5 years and just filed my first ever claim on my RV. Process was quick and seamless. Easy to work with.
Completely terrible claims experience. I ended up having to trade my vehicle in (at a huge loss due to it having been in an accident resulting in $7500 worth of repairs that they never completed), I would hope anyone considering Bear River …
Please read ALL of this review. It is important you do.
They are the very best. I have had their insurance for more than 25 years. I would never go to anyone else. They have ALWAYS been there for my family and have …
I know Bear River is a good insurance company because they cover more than the typical insurance company. I know this through experience and talking with others. People were so impressed with how Bear River handled my last claim I had to make on my house. They did not give me the run around. Everything was timely.
We have been insured through Bear River Mutual for years and have always been pleased. Their customer service is exceptional! Sometimes contacting insurance companies can cause anxiety. But the representatives put us at ease by taking care …
Bear River Mutual has always given us competitive rates. We have been with them for more than 20 years. When we finally had a car accident in 2020, they took care of it with no hassle, even though it was a pretty substantial repair.
Bear River Mutual was excellent to work with. My claim experience started with Monica and she was both friendly and helpful. It was followed by Ryan Shaw, the adjuster who was prompt and knowledgable. I got good advice at every turn and the claim was finalized within a few days. I wouldn’t hesitate to recommend Bear River Mutual!
We recently started with the Bear River Mutual for auto insurance. We needed a towing assistance last week, and I could not be more than happy with the experience and assistance I received from the 24/7 customer service staff, as well as …
Excellent service with claims. Professional, knowledgeable, and helpful people on the phone. Been with Bear River for almost forty years for car insurance and home owners insurance.
I’ve worked with Bear river mutual insurance and Arnie Cardon for over 30 years. He has always been top notch in making sure I have the best insurance and best rate possible for my families needs. …
Wind damage to 20 year old siding. Bear River sent their own contractor that had the vinyl siding sent to a lab. The vinyl is discontinued and unable to be matched. Bear River is only willing to replace 1 side with a a different texture and …
I was in a car accident a while ago. I was a passenger in this accident and was injured. After I spent time in the hospital and had several surgeries, the dust settled. The person at fault for the accident had Bear River, and I had a …
I think Bear River is a breath of fresh air. I had Nationwide before.. for over 20 years. I needed to make some changes on my policy & their supposed “customer service” made it a complicated process. They told me that they would not change …
I had lost 9 – 50 year old trees from a wind storm that happened at my residence. I called Bear River Mutual to find out whether I had a claim or not. They said that I did have a claim and it was handled very promptly. I received a payment very quickly. Excellent service. Thank you. Norm
I am a contractor and have worked on a couple Bear River Claims. The first thing that stands out to me is that bear river wont actually take the time to write up and actual claim or scope of work they will literally just calculate the # of …
I’ve been with Bear River for years (possibly a decade?), and have had very exceptional service throughout the company. My experience with Bear River is beyond five stars. I definitely recommend them.
I’ve had Bear River Insurance for about 10 years since we purchased our first home. We’ve bundled and used them for home and car and have never had to make a claim. We did one chipped windshield repair and that was a little bit of a pain …
We have Bear River to our auto and home insurance and I can’t recommend them highly enough. Their rates are low and the service I’ve received has been exemplary. The few times I have spoken with a claims rep on the phone I’m always impressed with how professional yet personable that they are.
Bear River Mutual insurance company is a fantastic company. Very friendly employees and representatives, and very helpful. I have been a auto policy holder with Bear River for quite a few years now and I’ve been so thankful to work with …
Such a great company! We’ve been with Bear River for about 20 years and have no complaints .When my daughter was in an accident, Lindsay was very friendly and helpful while filing claim. Great people to work with. Would definitely recommend Bear River to anyone!
I have been with Bear River for years and have always felt that I’ve been taken care of. Recently was in an auto accident and had never been through the process of what to do with the aftermath. They made it so unbelievably quick and easy. …
So far so good. We never seem to have a problem and we have had bear river for 10 years. But we have also never had a claim on our auto insurance either.
Been a Bear River customer for a few years, had our first fender bender ever and the experience with Bear River was AWESOME! Communication about the policy, procedures of who was doing what, what to do with the vehicle etc. Representative …
Bear River is an outstanding company. My truck and all it’s contents were stolen right out of my driveway. I expected to have to fight to get fully compensated for my loss. THIS WAS NOT THE CASE! Bear River kept me informed all the way …
We had a small home owners claim due to some water and mold damage in one of our downstairs bedrooms. Bear River was very responsive and professional throughout the entire claims process. They fixed the damage and they were very easy to work with. I am happy to have Bear River insuring both my home and auto coverage.
Bear River Mutual has always been fair with us for home and auto claims. I have and will continue to recommend them to family and friends. Thank you Bear River Mutual for a job well done.
Bear River has carried our Home Owners for 30+ years and our Auto for close to 20 (no idea why we waited so long to bundle), they have been absolutely fantastic to work with. When our basement flooded, they were on it, when our daughter …
Small incident when a trailer came unhooked because the pin came out. Damaged the bumper. Bear River Mutual was very easy to work with to get the bumper replaced and explained options. Had a rental car provided for a couple days. Good …
Would have been a 5, but your prices have raised significantly in the past 2 years. Used to be a great value, but are now I’ve found some companies that area around 25% less expensive for the same coverage. …
I handle disaster restoration claims for Bear River. I work with every insurance company across the nation, and am a preferred vendor for more than 80% of the insurance companies across the nation. I recommend Bear River because of the …
Very good customer service. Friendly and attentive to your needs. I am not insured by them but would consider if the need was there. Very professional and handles claims very well. The whole process was fast and very kind to my family. …
I have had occasion to interact with Bear River on various item s over the years. Their staff has always been very helpful and efficient. The few claims I have had, though minor, were handled perfectly. This company i would recommend to anyone who wants a great company that treats you fairly and with respect.
I was involved in an accident that was not my fault, and Bear River Mutual went out of their way to make sure everything I needed was taken care of. From getting the estimate on my car, to a rental, to medical bills everyone I dealt with at …
Very knowledgeable and very quick to respond to my needs. I highly recommend Bear River for both auto and home insurance. Based on my experiences with claims I’ve had, they are fair, quick, and considerate. I’ve never been let down by this company. Their service is superior as well.
Bear River has been awesome to deal with after my first ever accident. I was rear ended and am 7 months pregnant. They did everything to help me feel comfortable and assured everything would be handled. They even sent me a card and gift card saying they were sorry I experienced this. 100% happy!
I seriously love being able to be insured by Bear River Mutual. They are incredible to work with. I have been in two severe car accidents that were caused by another careless driver and both times Bear River has made the process very easy …
Making a claim through Bear River Mutual was SUCH a smooth process. Each person I talked to was professional and quick. I didn’t have to deal with any long holds either. So glad I switched to Bear River.
Bear River has very low premiums (the lowest I know of); but they are also pretty decent at claims handling; at least 15 years ago when somebody with BRM hit me and BRM took really good care of me.
Bear River is there for me when accidents happen, and they do unfortunately. Very happy and satisfied with the great people and team at Bear River Insurance in our Home and Auto coverage. We’ve had some “life happens” moments and I know …
As the person who’s car was run into by another driver, I was nervous upon learning that I’d have to deal with someone other than my insurance company. Bear River Insurance has been an absolute delight to work with! All of my questions & concerns were always answered well & promptly.
Bear River is simply the best, we’re thankful to have them as our insurance company. We had our car stolen and in the process the thief crashed into our other vehicle. Bear River took care of us and got our family through this tough time. …
I have used Bear River Mutual for my auto insurance for 48 years, and have been very pleased with their premium costs and their service. That is why I have stayed with them. All of my children as well as my siblings also have Bear River Mutual. I’ve received many quotes from other companies, but no one compares with Bear River!
Excellent Customer Service and wonderful people from the day I signed up. Excellent and Fast help and service in taking care of my car after getting into an accident. Bear River Mutual Insurance YOU ROCK!
Bear River has been a nightmare from the beginning!! There are so many other Insurance companies out there. I would think twice before going with them.
They told me they can drop for any reason they see fit. The one guy who I …
Bear River has been super helpful every single time I’ve had a car issue that needed to be taken care of! They have arranged for a tow company to get my car across town a few times, and have made sure everything was taken care of, including once on Christmas Eve! 😛
Bear River Insurance is by far the best insurance company I have ever had. They are fair, prompt and attentive with all of my insurance needs. Their customer support people are top notch and their claim process is fast and easy! This company by far exceeds all of my expectations. I’m a lifer with Bear River!
Bear River has always treated us fairly. I have been with them for over 17 years and have never had any problems or complaints. Dealing with claims has been a simple and pleasant experience. I recommend them to anyone who is trying to save money without forfeiting quality service.
Over the last 30 years that I have had policies with Bear River Mutual, I have had an amazing experience. My agent always is prompt in helping me with questions. The claims process is simple, the quality and prices are great, and you feel like the whole company is your neighbor who is looking out for you!
Bear River made a mistake by crediting our account. It was not known until WE brought the mistake to them. After we notified them, they immediately placed our account in arrears and demanded that we repay amount credited. We’re honest …
Super Disappointed in Bear River Mutual. I have been a customer for 12 years!! Yes, 12!! I can only think of 1 claim I’ve had with them in all of those years. I switched agents this last year, but stayed with Bear River. I kept getting …
We have been a member of the Bear River Mutual Insurance Company for many years now and have filed a couple of claims. The customer service personnel have been very friendly, helpful and responsive in an effort to expedite the first steps …
Have owned a home since 1996 and always have used Bear River. Two years ago a hail storm came through Davis County damaging everyone’s roof. Bear River told me four times that there was no damage to my roof. How is this possible when every …
Bear River has been our insurance company for over 30 years. We have had great service, when needed. They were very efficient in updating the policy documents and changing the premiums, upon my husband’s passing this year. Thank you, E.Taylor
After an accident, I was told by friends that I was lucky the insured had Bear River Mutual coverage, they are “very good” to work with. My repair was expensive but they handled it without hesitation, everything was top notch. It was a …
Our 18yr old totaled his car in an accident a few weeks ago. It was a very stressful situation that Bear River handled so promptly and professionally. The first agent arranged for a tow truck and quickly sent me info for our assigned …
Bear River has been great to work with. I have referred several people to them and everyone tells me how satisfied with their promptness. I’ve had to file a claim with them and use roadside assistance and they were honest and forthright in …
Through GMI Insurance I have been a Bear River Mutual policy holder for many years now. I really appreciate how well they handled my claim when my garage caught fire last summer. It has taken some time due to other insurance to get things …
We have been with Bear River for over 10 years and have had a pleasant experience working with them. We have made 2 claims with Bear River and the process has been so easy, it definitely helps to have a local company covering your assets. I would definitely recommend them to anyone looking for a quality insurance company.
Very Disappointed !! I had a truck stolen, it was an older truck in mint condition, I could have sold the truck for 27000, Covid has changed the game on Vehicle Cost, The banks are now loaning 25 percent above book value to be able to keep …
Bear River was wonderful to work with. We had a water leak that lead to an unexpected emergency in our home. Our agent Ryan Shaw, was so kind, encouraging, professional, personal and prompt through the whole process. We recommend them highly.
Our daughter was involved in a fatal auto accident and Bear River was great. They were very kind and compassionate through the whole process. They paid out on the claim very quickly and were very easy to work with. Our entire family has had Bear River Insurance for years and it has always been a good experience.
Pretty fed up with these people. First incident, driving at night, a vehicle lost their tire tread. The tread rolled down the highway a 100 or so feet past them landing in the middle on the lane on a 70 mph highway. Due the the darkness I …
I am super impressed by Bear River Mutual Insurance! This is the first time I had to use my insurance on an accident. I got a quick response, the tow truck was sent quickly, I felt really taken care of and I am so impressed by their great …
Bear River has tried everything for a year now to not pay an approved and covered claim. Meanwhile, I have had an open ceiling, and no dining room or master shower for over a year!!! …
I’ve been with Bear River for 13 years now. They are the best company! Everyone is professional and treats you well. They are very reliable and have helped me with claims on 3 occasions (two car, one house) and they made it incredibly easy to get things back on track. I highly suggest working with them!
We have Bear River for home and auto. Every claim we have had, they have taken care of quickly and promptly. We have been given top dollar for two totaled cars. They make the claim process easy and seamless. Whenever I get quotes from other companies, Bear River is always the least expensive.
After a windstorm caused a tree branch to fall on my car, shattering my windshield and causing significant body damage, the Bear River adjuster was so helpful! He called back quickly, gave me recommendations on shops that work directly …
I’ve been with Bear River for a while and just had my first home policy claim with them. They have made the claim process as easy as possible. They were generous and quick. I would recommend them to my friends and family without any hesitation. Thank you especially to Ryan Shaw!
We had the best experience with Bear River Mutual! We would highly recommend them! We had our car stolen (at my daughter’s wedding reception…if you can believe it) and lost a trunk full of our stuff. It was a terrible experience. Our …
I am so pleased with Bear River. My son was involved in an accident. They made the claim process quick and easy. We have used them for over 20 years and they never disappoint. I recommend Bear River to anyone looking for a new insurance company. Great Rates. Great Service.
If I could, I would give 0 stars.
I am highly disappointed and extremely displeased with Bear River. We heard such wonderful things about this insurance company, but we have had nothing but a …
I have been a customer with Bear River for more than 15 years. I just experienced my first claim and heard that dealing with insurance companies was terrible. This was not my experience at all. Bear River representatives were at my home …
Denise James from Bear River Mutual was very helpful and professional. My home claim process was painless and Denise made sure I understood each step. Overall, I am very pleased with my experience with Bear River Mutual.
I was hit in my brand new van by someone insured by Bear River. They took such amazing care of me. It was by far the best insurance experience I have ever had. We are considering switching!
I have always been a huge fan of Bear River Mutual. Great rates, extraordinary service and exceptional coverage. And now I am a new fan of the claims process. My son was in an accident recently and I had an incredible customer experience …
I was involved in an incident with someone insured by Bear River and I am appalled by how my attempt to file a claim was handled by their representative Ryan Blankenship. Strung along for over two weeks in a situation where I was obviously …
I was stopped because of freeway construction and run into from behind. The police report is clear that the other car was at fault. He is insured by Bear River. I called and filed the complaint with Bear River. I was told the adjuster …
I can’t say enough good things about Bear River. I’ve been so impressed with everyone! Specifically Leah, Sydni and Brad.
I picked up my brand new car (and switched insurances) from the dealership on …
Great service we just switched recently to Bear River from Allstate, saved us about $600 a year. We just had something break on the car while driving and needed to have it towed from Magna to Grantsville, they set it all up and even tried …
Have had Bear River Insurance for over 40 years. Lately, this office (main office) had been less than helpful in answering phone, returning phone calls, threatening cancellation 2 weeks before premium is even due, IT issues in paying said …
On September 22/ 2021 I had a restoration company come to my home because my kitchen flooded they took good care of me and got it dried out quickly. We started working with Ryan Shaw with Bear River Mutual, So far he has done nothing but …
I have had Bear River for my home and auto for over a decade. They are one of the best priced services.
Previously I had heard rumors that they would drop you after claims, or that …
Quite embarrassing that they deleted/censored my first review. I left a bad review for a reason, not to be censored like I live in China. I watched this insurance bully and extort a VICTIM in the situation. The driver was covered by (bear …
Thankfully, we’ve only made one claim. We had an accident and did some damage to both our van and another car. Bear River responded immediately. Jared, the claims adjuster handled everything efficiently. We used one of Bear River’s preferred body shops and got great service there. Terrific service at reasonable cost.
Hello, I’m so frustrated with Bear Mutual, I live in Idaho and had an incident with one of their clients. I’ve been trying to get a hold of someone in the claims department that will help me get my car repaired. I cant drive it anymore and …
We have been working with Bear River Mutual for many years and have had a few claims handled by them, in every case we have had professional service that was handled in a very timely manner. We would highly recommend them to anyone looking for great home and auto coverage.
This is the first time I have had my car damaged from a shopping cart. The damage was very visible and extremely irritating. The two people I worked with at Bear River, Kimberly and Ed — were totally responsive, professional, and handled …
A deer jumped out in front of me and wrecked my bumper, grill and headlight. Bear River was awesome! Within minutes of calling my Fred Mullen’s, best insurance agent out there, I received a call from Bear River’s adjuster. I gave her the …
My vehicle was lost in a flash flood in June 2023. I submitted a claim with the auto insurace policy and am still working with them to get to an acceptable value. They refuse to use comparables for my vehicle. They are using their own …
I filed an auto claim with Bear River a month ago and the Claim Adjuster doesn’t return my calls or e-mails. The accident was a fender bender and I capture the accident on my Ring camera. I sent the video to the Claim Adjuster 4 weeks …
After being involved in an accident I was able to contact Bear River Mutual and they immediately began the process of supporting me to get the services needed. They referred me to a pre approved car repair shop (Automenders) that did an …
My car was dead but the battery was fine. I called Bear River and they listened sincerely and sympathetically, arranged a tow and were careful to verify it would fall within the free tow guidelines. From first call to car at dealership for …
I always wanted to be with Bear River Mutual Insurance. I’ve been a very happy customer since late 2005 – early 2006. Bear River has always handled any claim quickly, easily, professionally, and also kindly with the human touch. I …
I have had Bear River for several years. I made a claim on a hit and run a few years ago in a parking lot.
My agent made me feel like I was supposed to have my work cover it because it …
I am so happy with my experience with Bear River. In fact, I’m humbled. Recently we had $19,000 worth of damage and repairs to our home and Bear River covered all but $6,000 of it. I will be a long-term customer, that I can tell you. The service and communication was really good.
Horrible company. A client of theirs hit my parked car, he admitted guilt, and so I thought it was gonna be plain and simple. The shop they recommended didn’t even quote out my back door, so I went to my shop. Tyler was horribly …
We have been with Bear River for over 12 years for our auto, home and business insurance and they have always been the cheapest and best option. We will continue to stay with them as long as it stays that way.
We just experienced our first ever claim through our policy with Bear River and I am happy to report the process went smoother than I could have ever imagined! We were able to file our claim online through the customer website, an adjuster, …
Bear River is awesome! They are very professional, concise, responsive, and will ask questions to make sure they understand. I appreciate their service. I was hit on the last quarter panel of my car while turning left as the other car ran the red. Bear River was kind and took care of everything.
Although I do not have Bear River as my insurance. They handled everything when I was rear-ended. Everything was great, simple and quick. No issues at all. I am very pleased on how the entire process went and how Dane communicated everything with me.
It’s a company that really cares about their customers. My claim was handled quickly and smoothly. I couldn’t take it to the body shop recommended becaue there was no available schedule soon, so I picked up my own shop that did it fast …
Saw top gun. Reclining seats are getting old and uncomfortable and move on their own. Buttons for seats are worn too and really had to work to make seats move. …
Bear River Insurance is the only company that I am comfortable in recommending! They have always been courteous and willing to listen and assist to obtain the best results for their customers!
***** High 5 to Bear River and its trusting staff!
I have NEVER written a negative review before. This is my first time. I am so frustrated and disappointed in how we are being handled by Bear River Mutual in regards to a home owners claim. It is causing us financial hardship because we …
Don’t waste your time with this insurance company. Second month in a row where they said we haven’t paid and lo and behold my money has been taken from the same account that has been associated with them for 10 years and they are saying …
Garage and other parts of the house were destroyed by the storm. The adjuster took forever to get back to us, and when she did, she stated that all we needed was a new roof for our garage. …
Bear River is the best full service home and auto insurance company for cost and service in Utah, bar none. I’ve insured with them for over 40 years and my kids in Utah have their home and auto insurance with them too. I’ve had several …
Worst company to do business with! They do not want to pay for claims when their own client hit someone. Brad Sabdo Is never available to take a call, he doesn’t make calls to you and also the customer rep transfer to the wrong place. Do do business with this company!!!!!!!!! So disappointed as I work in the P&C field.
Been with this company since I started driving and they have always been so helpful and willing to work with me. I greatly appreciate all they do. Great company and staff !
I was taking preventative measures to have rock chip repairs completed to avoid a full windshield replacement. I was later notified by BR that either we’d be kicked from Bear River because of the claims or have premiums increased if we …
Had a flood in my house and my insurance was phenomenal. They arranged companies to repair damages and were very accessible to me for questions and concerns. Great customer service.
Do you want to know why the premiums are so low? It’s because they don’t pay claims. We have a letter from their adjuster stating that one of the factors contributing to the collapse of a retaining wall was a tree being blown over onto the …
I was rear-ended by one of their clients a week ago, and while they ARE accepting Liability, the agent in charge of my claim, Brad Sabdo, is IMPOSSIBLE to get in touch with for my claim! Both times he’s called me during work and left a …
I thought I was the only one who gets thrown under the bus from one of there inexperienced drivers but nope. Plenty of other reviews say otherwise. Had one of their drivers rear end me in the parking lot while he was backing out and scuffed …
We absolutely love BRM. Our basement flooded in May causing extensive damage. Our basement now looks immaculate and I could not be happier with our experience with BRM! I was also very impressed with our adjuster Bruce and the restoration …
I’ve had insurance with this company for a few years now. They’ve had the best prices around for coverage and every time I’ve been on the phone with someone, they were really nice and accommodating. I haven’t had any accidents (thank …
I was hit in a parking lot by a Bear River Mutual client. Tyler, the claims adjuster, openly admitted to asking me more detailed questions than he asked to his client, that her very general description was enough, and he had no interest in …
Love Bear River Mutual. Although this is our first homeowner claim ever, the experience was very easy to manage and they’re communication throughout was terrific.
I have been with Bear River for over 40 years and have been very satisfied with them. They have always treated me fairly and their insurance rates are among the best in the industry.
I’ve been a BRM customer for many years, multiple home/auto, no claims or issues. Recently had an auto to bike accident (unique scenario, some potential complexity) and decided to check coverage and submit a claim, which I’ve never done and …
Bear River has always been responsive and helpful every time I have dealt with them. I highly recommend them. They are great for homeowners and car insurance!
Please leave this company or keep shopping! I wish I would have paid more money premium at another insurance company that values customer service and ETHICS. My wife had a review of BRM and because of the honest negative review Bear …
i have been a Bear River customer for 35 years with home & auto. i have only had a few occasions where i had to file claims but the experience was very pleasant & more than with claims. The price of the policies are as competetive as any in the area. i am a mortgage broker & refer any & all people who ask to Bear River.
Not a customer but their agent Tyler Prestwich refused to cover fully cover the damages caused by one of their insured drivers. I went to one of their approved shops, reported all damage that was incurred in the accident including a …
Aaron Hill, our agent, is second to none at customer service! We’ve been with him for 10 years and plan on being with him for 10, 20, 30+ years because he is so amazing at customer service!!! He makes it so easy to add and remove vehicles from my policy, even by text sometimes! He is simply amazing, thank you Aaron!!! 😁🙏 …
Tony Gold (our insurance adjuster) was a life saver when our home had a sudden leaking pipe. He got in contact with me the same day and walked me through the whole process of getting everything taken care of. Excellent communication, …
DON’T use Bear River Mutual for ANY insurance needs. We’ve been with them for nearly twenty years for auto and home insurance with only one small claim until this year (January 1st) when the heavy snow caused some trees to fall on our vinyl …
Shannon at Bear River Mutual professionally finalized my claim. During the final phase of claim settlement she kept me in the loop with personalized phone calls (not impersonal texts or emails). I felt valued and respected. I knew the status of my claim. Shannon is a valuable employee to Bear River Mutual.
Got into a accident and I was at fault. Bear River claims sent me to a place to fix my car. They paid for it with no problem and they were very courteous and helpful. I have been with them over 40 years and they are great.
I have been with Bear River Mutual for many years. My experience has been very good. I have compared their rates with other companies, and find they have the best rates available. I have experienced serval accidents during my time with Bear …
Not a customer I have a claim against one of their clients. Have just a small damage on a fender bender (check the pictures). We used their recommended shop to do the work. The shop had disassembled the vehicle to do the work then Bear …
I am not currently insured with Bear River but, their driver was. The people are extremely nice and helpful! When my current policy nears it’s end, I am going to give these people a call. Their service is first class!
Bear river mutual claims department is horrendous! Go look at the states complaints! My experience with an auto tech was horrible! Changed to another carrier, beware they’re great until you need them
Because this is a bad review it will be flagged!
I have both home owners and auto insurance through Bear River and have done for 30 years. I have unfortunately had to file a couple of claims over the years that have been handled professionally and quickly. I have appreciated the courtesy since insurance claims are never fun to deal with.
We, unfortunately, had to utilize the claim channel. The representative was helpful, kind, and courteous. The adjuster has also been working well with us to this point. We are excited to return to Bear River and look forward to many years of continued use!
We are more than satisfied with our agent and Chris was at our car 5-7 minutes after we talked to report we had a tire blow out. He had a battery powered torch wrench and a nice jack to replace the tire with our spare tire.
We were able to go to get a new tire which was replaced under our tire warranty.
I found water in my kitchen floor and had no idea what had happened. My experience with both my agent, Shane Turner and Karlene was outstanding. Shane told me not to worry that they would take care of everything and that is why I have insurance. It really made the difference! I’m glad I am with Bear River Mutual!
I will NEVER get any type of insurance through Bear River again. I had an open claim and was making payments toward it, and am completely disgusted how the situation was handled. I told them I was sending in the final payment and without …
We broke down on a road trip with our little kids and called Bear River for road side assistance. Jessica was so friendly and helpful as I was not very pleasant and my mind was scrambled. She called the tow company and also the auto shop …
Bear River has been great to work with over the years. With a recent flooding issue in our basement, Ryan Shaw was fantastic to work with. He was very professional and understanding, and helped me see the full path to resolution along with necessary steps. Thank you!
The claim was quick and painless and the body shop they recommended was second to none in both craftsmanship and professionalism. Their rates are great, too. I’m sure we’ll be with Bear River for life.
Bear River is the best insurance on the market. My premiums were low even when I had 5 teenage and young adult drivers. We will never use another company.
I have had great experiences with Bear River. We have been with them for 16 years and I can’t imagine working with anyone else. I highly recommend them for auto or homeowners.
We were on vacation in Layton, Utah when a Bear River Mutual client hit our car in the hotel parking lot. She was very nice and informed Bear River Mutual promptly after the accident. I was a little skeptical about how our situation would …
Bear River Mutual has always given great coverage at lower rates. I have been with them since 2001 for car insurance and 2008 for home insurance. I have never had to battle raising rates, and competitive companies cannot match coverage and rates.
I have an unusual distaste for needing to call insurance companies to make claims but bear river is like calling your sweetest grandma or your favorite uncle when filing claims. They are on top of things, kind and make you feel like they …
Bear River Mutual has unbeatable rates and excellent customer service. We were in a small accident March 2019, and Bear River Mutual acted fast and paid quickly. Highly recommended!
One of Bear River Mutuals customers hit our truck. The entire claim process worked out very well. Everything was explained thoroughly . We got a rental car. The repair shop, Dale Peterson’s in Springville were fantastic to work with.
Great company. Their claims adjuster treated me with respect and was very generous. Don’t judge them by their website, which stinks. When you want to know how much you owe, call your agent. As of today I cannot imagine going with anyone else.
Their customer service is very quick, kind informative. They took great care of me in a timely manner. They are comparative or less expensive than any other company I checked with.
After a terrible wreck that totaled our car, the Bear River staff of agents, adjusters and the appraiser did an amazingly quick and fair settlement of our claim. We were in a new car three days after the accident. Great job.
Bear River has again proven why they’re the best! Ryan Shaw was our agent on our most recent claim and he was wonderful to work with! He took care of us and every detail of our claim.
My daughter was involved in a car accident that was the other drivers fault and the other driver was insured through Geico. It was horrible going through them. After over a week of waiting for Geico, we took our claim to our insurance, …
Loved this company until we filed our second claim in almost 5 years. They deemed us “risky customers” and dropped us without notice or warning. If prices seem too good to be true they generally are. 99 percent of these 5 star reviews have nothing to do with the claim process just price. Stay away. Stay far away.
I had to use their roadside services for a couple lock-outs and they have improved greatly! It’s nice to have a company that takes honest feedback and implements needed adjustments. I’ll be with Bear River until they give me a good reason not to. 🙂
Bear River and all the employees were great to work with on my claim in my home. The Sub contractor Complete Restoration have been very respectful and clean.
I have had Bear River for many years and they have taken care of all my claims very quickly, I am greatly satisfied. They have the lowest rates and best customer service. Highly recommended
I have had the opportunity to work with Bear River on multiple occasions.They have great, competitive policy’s and coverage. All of the people I have dealt with at Bear River are kind, compassionate, and concerned about their customers. They are a wonderful company and always great to work with.
Bear River does a great job at taking care of their customers and making sure that they do a good quality repair. We work with them on a daily basis and know that they care about their customers and want them taken care of. We have a great relationship with them!
Bear River provided me with not only a great price on my policy, but excellent service in a time of need. Claims process was quick and easy and didn’t affect my rates for a comprehensive incident.
Terrible representation from Melinda Bird and Brad Sabdo. I have been with Bear River for over 10 years with an unremarkable record. My car’s clutch line burst a few months ago in which it required a tow. I contacted Bear River, whom sent …
Bear River has the best rates out there. Not to mention customer service is the best! Every time I’ve changed vehicles or added things like renters or RV insurance, Bear River has best premiums for the price, not to mention it is so easy to get in touch with a rep. to help you out. I will always recommend Bear River!
I love Bear River Mutual and never plan on leaving them. I have been with them for 12 years. A lot of insurance companies raise their rates after one ticket, but Bear River doesn’t. They also give us a 2% discount every year we don’t …
My husband and I have been with Bear River Mutual for many years. Whenever we have needed to file a claim the staff has gone above and beyond to assist us. They are efficient, courteous, and genuinely care about their policy holder’s needs. They make a difficult or inconvenient experience much better because they get the job done!
I’m happy with the rates I love being able to pay for one year at a time. Other than my work truck I find myself switching cars frequently. And bear river just keeps rolling with it. After dealing with lying thieves like State Farm it’s been a nice break. Thank you for your time.
Hail damaged roof was assessed and Claim processed in reasonable time as numerous other claims were in my area. Bear River Mutual easy to work with and follow through was good.
Bear River is great! Their insurance is very competitively priced and great insurance. I had to place a claim and they were helpful, supportive and ready to make things as easy as possible.
I am honestly quite surprised to see so many negative reviews for this wonderful insurance company. I have been with Bear River now for 4 years, and I shop my rate every year at renewal time. The closest anyone has come is $20 more per …
I almost never give one star reviews. But this company is incredibly dishonest and unwilling to admit the fault of their client even after they rear ended my husband at a high speed on the freeway. The police report could not be more clear …
I hit black ice, and they helped me with no hesitation. My truck got fixed, and went to the chiropractor for many adjustments. Great service!
Bear River is a great company to deal with. They are very professional and very customer friendly. I recently worked with Denise James, she was absolutely the BEST. …
I was recently involved in an accident and I cannot believe how seamless the claims and repair process was with Bear River Mutual. Each and every representative of the company that I interacted with was extremely knowledgeable, informative …
I haven’t been able to beat the rates I get from Bear River (and I have tried a few times over the years) . . . and on top of that, the customer service is very responsive and friendly. I’ve been with them many years and have had a couple claims along the way. Absolutely no problem. Great company.
We’ve had BR for 7+ years with no claims. This year, a wind storm destroyed our roof. BR got someone out to us quickly, let us use our own repair dude, and got us a check super fast. Great experience.
Take 5 minutes and just shop your auto, home, umbrella or renters rate – you will be surprised how uncompetitive their rates are. there is a reason for this and it has NOTHING to do with you! i bought a nice patek with the money i saved after switching.
Way overpriced. When I went to get basic coverage because I no longer have homeowners with them I would be paying almost two times the amount for uninsured and underinsured then I have been paying for the past several years for full coverage. All it is is legalized racketeering and extortion
I was able to get in touch with BR Mutual when our car slid into a curb and we messed up our alignment. The representative, Debbie, was very respectful and understanding of our situation and even shared in my relief when it came to the safety of my family. I’ve always had good experiences with BR and would recommend it to anyone.
I love Bear River. Not only do they have the best rates, but their claims process is about as painless as it can possibly be. They also don’t jack up your rates or threaten to non-renew you at renewal because of a claim. I highly …
I used to have Bear River years ago and they had great rates if you had a good, clean driving record. I haven’t had them in a long time and was thinking of switching back, but after reading a lot of these negative reviews, I think I’ll …
My daughter totaled her car and so I was very concerned about how everything was going to be handled. Bear River made it a very easy process and they were kind and considerate in answering all of my questions and concerns. They were honest upfront and explained everything for me. It was a very easy process. Thank you Bear River!
Bear River is the best priced insurer hands down. When my daughter was in a recent accident, Bear River took care of everything, giving me peace of mind.
I wouldn’t recommend this company. Not only do they charge more for coverage, but if you get into an accident, the claim adjuster is likely to ghost you and not return your calls. And their roadside assistance is a joke – whoever they …
Bear River Mutual’s name was given to me from a restoration company as fare and great to work with, so I switched my insurance to Bear River. I had to make a claim this year as my renter had installed a bad fridge water filter, casing a lot …
I paid the premium last year then got a notice of cancellation from Bear River Mutual. My payment had not been forwarded from the office to Bear River Mutual, no explanation, no notice. If I had not been alert I would not have had insurance. Not good customer service
They have amazing insurance at great rates. My monthly premium is 50%-70% lower than any other insurance company I received a quote from and I shopped around extensively. Also, I recently submitted a claim with them and it was a very smooth process with great customer service.
A Bear River Mutual insured rear ended my truck. It has been 81 days and I can’t even get their people to respond. After waiting past the time allowed by the Department of Insurance, I finally had to file a complaint with the Department of …
I’ve had car insurance through Bear River for over 15 years and have only had one claim (a cracked windshield). They paid the claim with no problem, however I have found that when you do need customer service they are hard to get a hold of. …
I think Bear River is a terrible company. I use to have them and I got in an accident that wasn’t my fault. talked to Bear River and they agreed and weren’t going to pay it. the lady came after us again 6 months later, Bear River never …
We had an incident in parking lot, a girl who was also insured through Bear River had hit my car. Because the accidents was minor the sheriff told me to just call the insurance and get a check to be able to fix the damage that was done. I …
I hope I never have to switch insurance companies. Bear River is the best insurance we’ve ever had. Their customer service goes above and beyond what you think you’d get in a regular insurance company. It’s local- and when you call you …
They are decent enough to work with, but in 6 years of owning my car, my rates have gone from $50 a month to $75 a month. I know it’s normal for rates to increase over time due to inflation and such, but this seems like a really high …
Bear River is the best insurance company we have worked with. Friendly and professional. Our agency, Garner Jensen Insurance is excellent. Great customer service. I would recommend them to anyone.
Bear River Mutual was on top of things right from the start. Making sure my needs were taken care of and keeping me informed of the progress on getting my vehicle repaired. They were the other person’s insurance company that was involved in …
Can’t say enough about this awesome company. I’ve had a number of small vehicle claims over the years. Always quickly and without hassle. Recently had a large house fire claim. It was a long repair process, but Bear River Mutual was efficient, prompt, generous, and professional.
We’ve had Bear River insurance now for the past few years, our broker has been great and their prices are unbeatable. We haven’t had to place a claim yet so can’t speak on that, but everything else is fine.
I don’t know how anyone survives the cost of insurance and the headache of actual claims with ANYONE but Bear River. I have been insured with them for over 10 years and I can’t imagine being insured with anyone else. Their representatives …
I have been a customer of Bear River for 9 years now and have never had a negative experience with them. I have been the cause of an auto accident and they treated me awesomely. I was the victim of an auto accident and I was treated …
I have had Bear River on my car and home for as long as I can remember. They respond quickly to claims and take care of business. I had one bad experience when my daughter backed in to someone because they wanted to pay the other person …
Iv’e insured our home, automobiles with Bear River for the past 15 years. I assume their rates are good,, but that’s not why I stay with them. There customer service is as good as it gets, and when I had to make a claim they exceeded my expectations. I couldn’t be more pleased.
Bear River Mutual and their rep “Eric Young” handled my claim as quick as possible and coordinated the repair in extremely professional way. It shows how Bear River is great insurance company. I really recommend it
Bear River was very fair and efficient on a small accident claim. Was able to use a preferred vendor with no slow down in the process and was super happy with everything they did, the car looks brand new!
Been with Bear River since 1988, 32 years. The only thing to remember is when you buy insurance at such a good discount you have to expect they will try to mitigate their damages to the least amount possible. If you nudge them they will …
I was in a car accident with someone who had Bear River Mutual, and it was the best insurance experience I’ve ever had. I was hit at around 2 pm and I my car was in the shop and I had a rental by 5:30 pm. Great to work with. My wife’s car …
Great experience working with Bear River Mutual. I spent a week and a half wasting my time with another insurance company. I was able to talk to a person and have an adjuster look at my car the very same day I called Bear River. Fan for life!
I have been with Bear River for over 31 years and they have always been the best in price,. best customer service. They are fabulous when I call in to make adjustments to my insurance.
This is the best priced and most helpful insurance agency. Moved from TX and didn’t think the rates were real, neither did my State Farm agent back in TX! …
Extremely dissatisfied. Bear River’s client crashed into the back of my wife’s stationary vehicle at about 40mph. Bear Rivers adjuster acted all annoyed that we were going to use his clients policy to cover the damages. I scheduled the …
An accident was taken care of promptly, professionally, and with concern for my heath and wellness. I would recommend Bear River Mutual to all my friends and family for their great rates and their professional and friendly services.
Bear River Mutual was so great to work with when our bathroom faucet caused water damage. We had to be out of our house for 2 days while the abatement team came in to do some work. Bear River reimbursed us for the hotel cost within 48 hours. I was very impressed with the ease of handling our claim.
I really appreciate the professionalism and efficiency that Bear River produced in the time of crisis (flood in my case) that can typically cause stress and/or anxiety, however, they were beyond amazing in cleaning up and repairing the …
Best car insurance company I’ve ever used. Comprehensive services can take care of all your needs. Great people are easy to work with and personable. And no other insurance company can beat Bear River rates.
Great company to work with! I was first introduced to Bear River Mutual when a lady rear ended me several years ago and she had Bear River Insurance. They were fabulous to me and took great care of me with a rental and everything else …
I was involved in an accident with a member of Bear River. The member opened his door when I was 3/4 of the way into a parking stall, leaving me no time to avoid a collision. My insurance, Geico, was great. They got statements from both …
I called and explained that my car had been rear ended by a hit and run. Bear River sent me a list of qualified auto body shops, I scheduled an appointment and got a quote. I called the quote to Bear River and they approved with my …
A client of Bear River hit my vehicle in a parking lot going minimal damage. Bear River handled the claim quickly and fairly. I was impressed how well they treated me.
I’ve always heard horror stories about dealing with insurance companies, so when I needed to file a claim I was prepared for the worst. I was pleasantly surprised when I contacted Bear River. The representative I spoke to was very helpful …
Very pleased with Bear River Mutual. My Daughter flooded our house a few years back an they were on top of it. We got the house repaired an back in working order. Now I have made a claim after a wind storm a week an a half ago an they are doing everything they can to get my roof fixed after the wind ripped shingles off. Very Happy
I am not a Bear River Mutual policy holder but I give them 5 stars because of the prompt response and resolution to my claim. The people I spoke to there were very polite, friendly and knowledgeable. They treated me well.
Been with Bear River for a couple years now. I did my homework and got quotes from several different insurance agencies, and they all were much higher than Bear River. This is good, but also made me nervous, and that combined with some of …
We have been with Bear River for nearly 18 years and have really been appreciative of their service, rates, friendliness and ease of doing business with them. We have only had a few claims in that time, and each has gone smoothly. Their …
I would strongly recommend anyone who is considering Bear River Mutual for their insurance needs to reconsider. After being a customer for more than 30 years and paying them hundreds of thousands in premiums, they are dropping us because …
I recommend this Insurance Company to all. I have been with them for years and during all that time I have never had to make a claim. However, on April 22,2019 I was in a terrible head on crash. The person who caused the accident was …
I’m very sorry I had to file a claim due to a flood in my basement. I am grateful for the wonderful customer service from Bear River. Everything was taken care of promptly. Great customer service. Best insurance company I have ever worked with.
Great company to do business with. I was involved in a minor accident with the other party at fault. The other driver was insured by Bear River Mutual. When I contacted Bear River Mutual, they were very helpful in resolving the claim and making payment promptly. Great customer service!
Bear River is a wonderful Utah base insurance agency! My favorite thing is the huge savings they give us since we do not ever use alcohol! Customer service has been great & we love our agents Danny, Daniel and Graham at Pinnacle Insurance!
I have insured my vehicles with this company for two and a half years. When I had a car accident I was eventually led to work with claim adjuster Brian Milne. I highly suggest you request him if you need compensation for your vehicle.
I’ve been with Bear River since I was 16 – super happy with how they take care of us. They handle all my home and automotive. We love these guys!!!
Bear River is amazing! Their rates are awesome and I always know I have someone who can help me quickly. Filing a claim with them is easy and they do everything they can to make it a smooth process for you. I can’t recommend them enough!
I had to file a claim due to a leaking roof that was caused by poor construction before I bought the house. I contacted Bear River Mutual and they sent someone out to assess the situation. I was responsible for the cost of repairing the …
We have been with Bear River for a few years. Their customer service is fantastic. They are always courteous and knowledgeable. Our claims have always been handled in a timely manner and always to our satisfaction.
Great insurance company and is backed up with people that care about the problem and making the solution as soon as possible with professional service. We think Bear River Mutual is awesome. We had a claim and their interest was to make sure we were happy with the repairs.
I’ve been with Bear River for 10 years and they’ve been so easy and reliable to work with. We’ve just been in an accident where our car might be totaled and nothing was more frustrating than dealing with the driver’s insurance reps at …
Water pipe leak cause a flood in the basement. Bear River rep called back very quickly, came out and assured us that the damage was covered. Very responsive company. This is only the second time we’ve had to file a home claim. Both …
I love Bear River Insurance! I have had to contact my agent more than once in the time I have been with them. And every time, they handled my issues very well. My last claim of a totaled car was handled well. Only issue is I have to …
We’ve had Bear River insurance on our home and cars for years and knew we were getting a great value. It took needing to make a claim for us to realize how excellent they are to work with even in tough situations. Thank you Bear River!
We have had Bear River Mutual for 15+ years and have had to make multiple homeowners claims and an auto claim or two and ever time the adjusters have been spot on, been empathetic, efficient, and honest, and payment of claims has been quick …
Bear River is the WalMart of insurance – good prices with abhorrent customer service. …
The best rates year after year and the service is great too. Have had them for about 5 years and just filed my first ever claim on my RV. Process was quick and seamless. Easy to work with.
Completely terrible claims experience. I ended up having to trade my vehicle in (at a huge loss due to it having been in an accident resulting in $7500 worth of repairs that they never completed), I would hope anyone considering Bear River …
Please read ALL of this review. It is important you do.
They are the very best. I have had their insurance for more than 25 years. I would never go to anyone else. They have ALWAYS been there for my family and have …
I know Bear River is a good insurance company because they cover more than the typical insurance company. I know this through experience and talking with others. People were so impressed with how Bear River handled my last claim I had to make on my house. They did not give me the run around. Everything was timely.
We have been insured through Bear River Mutual for years and have always been pleased. Their customer service is exceptional! Sometimes contacting insurance companies can cause anxiety. But the representatives put us at ease by taking care …
Bear River Mutual has always given us competitive rates. We have been with them for more than 20 years. When we finally had a car accident in 2020, they took care of it with no hassle, even though it was a pretty substantial repair.
Bear River Mutual was excellent to work with. My claim experience started with Monica and she was both friendly and helpful. It was followed by Ryan Shaw, the adjuster who was prompt and knowledgable. I got good advice at every turn and the claim was finalized within a few days. I wouldn’t hesitate to recommend Bear River Mutual!
We recently started with the Bear River Mutual for auto insurance. We needed a towing assistance last week, and I could not be more than happy with the experience and assistance I received from the 24/7 customer service staff, as well as …
Excellent service with claims. Professional, knowledgeable, and helpful people on the phone. Been with Bear River for almost forty years for car insurance and home owners insurance.
I’ve worked with Bear river mutual insurance and Arnie Cardon for over 30 years. He has always been top notch in making sure I have the best insurance and best rate possible for my families needs. …
Wind damage to 20 year old siding. Bear River sent their own contractor that had the vinyl siding sent to a lab. The vinyl is discontinued and unable to be matched. Bear River is only willing to replace 1 side with a a different texture and …
I was in a car accident a while ago. I was a passenger in this accident and was injured. After I spent time in the hospital and had several surgeries, the dust settled. The person at fault for the accident had Bear River, and I had a …
I think Bear River is a breath of fresh air. I had Nationwide before.. for over 20 years. I needed to make some changes on my policy & their supposed “customer service” made it a complicated process. They told me that they would not change …
Bear River and adjustor Ryan Shaw have been excellent to work with.
I had lost 9 – 50 year old trees from a wind storm that happened at my residence. I called Bear River Mutual to find out whether I had a claim or not. They said that I did have a claim and it was handled very promptly. I received a payment very quickly. Excellent service. Thank you. Norm
I am a contractor and have worked on a couple Bear River Claims. The first thing that stands out to me is that bear river wont actually take the time to write up and actual claim or scope of work they will literally just calculate the # of …
I’ve been with Bear River for years (possibly a decade?), and have had very exceptional service throughout the company. My experience with Bear River is beyond five stars. I definitely recommend them.
I’ve had Bear River Insurance for about 10 years since we purchased our first home. We’ve bundled and used them for home and car and have never had to make a claim. We did one chipped windshield repair and that was a little bit of a pain …
We have Bear River to our auto and home insurance and I can’t recommend them highly enough. Their rates are low and the service I’ve received has been exemplary. The few times I have spoken with a claims rep on the phone I’m always impressed with how professional yet personable that they are.
Bear River Mutual insurance company is a fantastic company. Very friendly employees and representatives, and very helpful. I have been a auto policy holder with Bear River for quite a few years now and I’ve been so thankful to work with …
Such a great company! We’ve been with Bear River for about 20 years and have no complaints .When my daughter was in an accident, Lindsay was very friendly and helpful while filing claim. Great people to work with. Would definitely recommend Bear River to anyone!
I have been with Bear River for years and have always felt that I’ve been taken care of. Recently was in an auto accident and had never been through the process of what to do with the aftermath. They made it so unbelievably quick and easy. …
So far so good. We never seem to have a problem and we have had bear river for 10 years. But we have also never had a claim on our auto insurance either.
Been a Bear River customer for a few years, had our first fender bender ever and the experience with Bear River was AWESOME! Communication about the policy, procedures of who was doing what, what to do with the vehicle etc. Representative …
Bear River is an outstanding company. My truck and all it’s contents were stolen right out of my driveway. I expected to have to fight to get fully compensated for my loss. THIS WAS NOT THE CASE! Bear River kept me informed all the way …
We had a small home owners claim due to some water and mold damage in one of our downstairs bedrooms. Bear River was very responsive and professional throughout the entire claims process. They fixed the damage and they were very easy to work with. I am happy to have Bear River insuring both my home and auto coverage.
Bear River Mutual has always been fair with us for home and auto claims. I have and will continue to recommend them to family and friends. Thank you Bear River Mutual for a job well done.
Bear River has carried our Home Owners for 30+ years and our Auto for close to 20 (no idea why we waited so long to bundle), they have been absolutely fantastic to work with. When our basement flooded, they were on it, when our daughter …
Small incident when a trailer came unhooked because the pin came out. Damaged the bumper. Bear River Mutual was very easy to work with to get the bumper replaced and explained options. Had a rental car provided for a couple days. Good …
Would have been a 5, but your prices have raised significantly in the past 2 years. Used to be a great value, but are now I’ve found some companies that area around 25% less expensive for the same coverage. …
I handle disaster restoration claims for Bear River. I work with every insurance company across the nation, and am a preferred vendor for more than 80% of the insurance companies across the nation. I recommend Bear River because of the …
Very good customer service. Friendly and attentive to your needs. I am not insured by them but would consider if the need was there. Very professional and handles claims very well. The whole process was fast and very kind to my family. …
I have had occasion to interact with Bear River on various item s over the years. Their staff has always been very helpful and efficient. The few claims I have had, though minor, were handled perfectly. This company i would recommend to anyone who wants a great company that treats you fairly and with respect.
I have been with Bear River for many years. I signed up because Bear River was local.
I was involved in an accident that was not my fault, and Bear River Mutual went out of their way to make sure everything I needed was taken care of. From getting the estimate on my car, to a rental, to medical bills everyone I dealt with at …
Very knowledgeable and very quick to respond to my needs. I highly recommend Bear River for both auto and home insurance. Based on my experiences with claims I’ve had, they are fair, quick, and considerate. I’ve never been let down by this company. Their service is superior as well.
Bear River has been awesome to deal with after my first ever accident. I was rear ended and am 7 months pregnant. They did everything to help me feel comfortable and assured everything would be handled. They even sent me a card and gift card saying they were sorry I experienced this. 100% happy!
I seriously love being able to be insured by Bear River Mutual. They are incredible to work with. I have been in two severe car accidents that were caused by another careless driver and both times Bear River has made the process very easy …
Making a claim through Bear River Mutual was SUCH a smooth process. Each person I talked to was professional and quick. I didn’t have to deal with any long holds either. So glad I switched to Bear River.
Bear River has very low premiums (the lowest I know of); but they are also pretty decent at claims handling; at least 15 years ago when somebody with BRM hit me and BRM took really good care of me.
Bear River is there for me when accidents happen, and they do unfortunately. Very happy and satisfied with the great people and team at Bear River Insurance in our Home and Auto coverage. We’ve had some “life happens” moments and I know …
As the person who’s car was run into by another driver, I was nervous upon learning that I’d have to deal with someone other than my insurance company. Bear River Insurance has been an absolute delight to work with! All of my questions & concerns were always answered well & promptly.
Bear River is simply the best, we’re thankful to have them as our insurance company. We had our car stolen and in the process the thief crashed into our other vehicle. Bear River took care of us and got our family through this tough time. …
I have used Bear River Mutual for my auto insurance for 48 years, and have been very pleased with their premium costs and their service. That is why I have stayed with them. All of my children as well as my siblings also have Bear River Mutual. I’ve received many quotes from other companies, but no one compares with Bear River!
Excellent Customer Service and wonderful people from the day I signed up. Excellent and Fast help and service in taking care of my car after getting into an accident. Bear River Mutual Insurance YOU ROCK!
Bear River has been a nightmare from the beginning!! There are so many other Insurance companies out there. I would think twice before going with them.
They told me they can drop for any reason they see fit. The one guy who I …
Bear River has been super helpful every single time I’ve had a car issue that needed to be taken care of! They have arranged for a tow company to get my car across town a few times, and have made sure everything was taken care of, including once on Christmas Eve! 😛
Bear River Insurance is by far the best insurance company I have ever had. They are fair, prompt and attentive with all of my insurance needs. Their customer support people are top notch and their claim process is fast and easy! This company by far exceeds all of my expectations. I’m a lifer with Bear River!
Bear River has always treated us fairly. I have been with them for over 17 years and have never had any problems or complaints. Dealing with claims has been a simple and pleasant experience. I recommend them to anyone who is trying to save money without forfeiting quality service.
Over the last 30 years that I have had policies with Bear River Mutual, I have had an amazing experience. My agent always is prompt in helping me with questions. The claims process is simple, the quality and prices are great, and you feel like the whole company is your neighbor who is looking out for you!
Bear River made a mistake by crediting our account. It was not known until WE brought the mistake to them. After we notified them, they immediately placed our account in arrears and demanded that we repay amount credited. We’re honest …
Super Disappointed in Bear River Mutual. I have been a customer for 12 years!! Yes, 12!! I can only think of 1 claim I’ve had with them in all of those years. I switched agents this last year, but stayed with Bear River. I kept getting …
We have been a member of the Bear River Mutual Insurance Company for many years now and have filed a couple of claims. The customer service personnel have been very friendly, helpful and responsive in an effort to expedite the first steps …
Have owned a home since 1996 and always have used Bear River. Two years ago a hail storm came through Davis County damaging everyone’s roof. Bear River told me four times that there was no damage to my roof. How is this possible when every …
Bear River has been our insurance company for over 30 years. We have had great service, when needed. They were very efficient in updating the policy documents and changing the premiums, upon my husband’s passing this year. Thank you, E.Taylor
After an accident, I was told by friends that I was lucky the insured had Bear River Mutual coverage, they are “very good” to work with. My repair was expensive but they handled it without hesitation, everything was top notch. It was a …
Our 18yr old totaled his car in an accident a few weeks ago. It was a very stressful situation that Bear River handled so promptly and professionally. The first agent arranged for a tow truck and quickly sent me info for our assigned …
Bear River has been great to work with. I have referred several people to them and everyone tells me how satisfied with their promptness. I’ve had to file a claim with them and use roadside assistance and they were honest and forthright in …
Through GMI Insurance I have been a Bear River Mutual policy holder for many years now. I really appreciate how well they handled my claim when my garage caught fire last summer. It has taken some time due to other insurance to get things …
I wish very much that I could say that I have also had an amazing experience with Bear River.
However, I have had quite the opposite. …
We have been with Bear River for over 10 years and have had a pleasant experience working with them. We have made 2 claims with Bear River and the process has been so easy, it definitely helps to have a local company covering your assets. I would definitely recommend them to anyone looking for a quality insurance company.
Very Disappointed !! I had a truck stolen, it was an older truck in mint condition, I could have sold the truck for 27000, Covid has changed the game on Vehicle Cost, The banks are now loaning 25 percent above book value to be able to keep …
Bear River was wonderful to work with. We had a water leak that lead to an unexpected emergency in our home. Our agent Ryan Shaw, was so kind, encouraging, professional, personal and prompt through the whole process. We recommend them highly.
Our daughter was involved in a fatal auto accident and Bear River was great. They were very kind and compassionate through the whole process. They paid out on the claim very quickly and were very easy to work with. Our entire family has had Bear River Insurance for years and it has always been a good experience.
Pretty fed up with these people. First incident, driving at night, a vehicle lost their tire tread. The tread rolled down the highway a 100 or so feet past them landing in the middle on the lane on a 70 mph highway. Due the the darkness I …
My family has been insured with Bear River for 20+ years! Appreciate it!
I am super impressed by Bear River Mutual Insurance! This is the first time I had to use my insurance on an accident. I got a quick response, the tow truck was sent quickly, I felt really taken care of and I am so impressed by their great …
Bear River has tried everything for a year now to not pay an approved and covered claim. Meanwhile, I have had an open ceiling, and no dining room or master shower for over a year!!! …
I’ve been with Bear River for 13 years now. They are the best company! Everyone is professional and treats you well. They are very reliable and have helped me with claims on 3 occasions (two car, one house) and they made it incredibly easy to get things back on track. I highly suggest working with them!
We have Bear River for home and auto. Every claim we have had, they have taken care of quickly and promptly. We have been given top dollar for two totaled cars. They make the claim process easy and seamless. Whenever I get quotes from other companies, Bear River is always the least expensive.
After a windstorm caused a tree branch to fall on my car, shattering my windshield and causing significant body damage, the Bear River adjuster was so helpful! He called back quickly, gave me recommendations on shops that work directly …
I’ve been with Bear River for a while and just had my first home policy claim with them. They have made the claim process as easy as possible. They were generous and quick. I would recommend them to my friends and family without any hesitation. Thank you especially to Ryan Shaw!
We had the best experience with Bear River Mutual! We would highly recommend them! We had our car stolen (at my daughter’s wedding reception…if you can believe it) and lost a trunk full of our stuff. It was a terrible experience. Our …
I am so pleased with Bear River. My son was involved in an accident. They made the claim process quick and easy. We have used them for over 20 years and they never disappoint. I recommend Bear River to anyone looking for a new insurance company. Great Rates. Great Service.
I’ve had Bear River Mutual Insurance for almost a year now. They have THE BEST RATES!!! …
If I could, I would give 0 stars.
I am highly disappointed and extremely displeased with Bear River. We heard such wonderful things about this insurance company, but we have had nothing but a …
I have been a customer with Bear River for more than 15 years. I just experienced my first claim and heard that dealing with insurance companies was terrible. This was not my experience at all. Bear River representatives were at my home …
Denise James from Bear River Mutual was very helpful and professional. My home claim process was painless and Denise made sure I understood each step. Overall, I am very pleased with my experience with Bear River Mutual.
I was hit in my brand new van by someone insured by Bear River. They took such amazing care of me. It was by far the best insurance experience I have ever had. We are considering switching!
I have always been a huge fan of Bear River Mutual. Great rates, extraordinary service and exceptional coverage. And now I am a new fan of the claims process. My son was in an accident recently and I had an incredible customer experience …
I was involved in an incident with someone insured by Bear River and I am appalled by how my attempt to file a claim was handled by their representative Ryan Blankenship. Strung along for over two weeks in a situation where I was obviously …
I was stopped because of freeway construction and run into from behind. The police report is clear that the other car was at fault. He is insured by Bear River. I called and filed the complaint with Bear River. I was told the adjuster …
I can’t say enough good things about Bear River. I’ve been so impressed with everyone! Specifically Leah, Sydni and Brad.
I picked up my brand new car (and switched insurances) from the dealership on …
Great service we just switched recently to Bear River from Allstate, saved us about $600 a year. We just had something break on the car while driving and needed to have it towed from Magna to Grantsville, they set it all up and even tried …
Have had Bear River Insurance for over 40 years. Lately, this office (main office) had been less than helpful in answering phone, returning phone calls, threatening cancellation 2 weeks before premium is even due, IT issues in paying said …
On September 22/ 2021 I had a restoration company come to my home because my kitchen flooded they took good care of me and got it dried out quickly. We started working with Ryan Shaw with Bear River Mutual, So far he has done nothing but …
I have had Bear River for my home and auto for over a decade. They are one of the best priced services.
Previously I had heard rumors that they would drop you after claims, or that …
Quite embarrassing that they deleted/censored my first review. I left a bad review for a reason, not to be censored like I live in China. I watched this insurance bully and extort a VICTIM in the situation. The driver was covered by (bear …
Thankfully, we’ve only made one claim. We had an accident and did some damage to both our van and another car. Bear River responded immediately. Jared, the claims adjuster handled everything efficiently. We used one of Bear River’s preferred body shops and got great service there. Terrific service at reasonable cost.
Canceled my auto insurance and I had no idea!
PLEASE READ: I’ve been with Bear river for a couple years now, switched from …
Hello, I’m so frustrated with Bear Mutual, I live in Idaho and had an incident with one of their clients. I’ve been trying to get a hold of someone in the claims department that will help me get my car repaired. I cant drive it anymore and …
Just terrible. I’m at a loss for words. Please don’t make my mistake. Learn from me and avoid this company like the plague.
We have been working with Bear River Mutual for many years and have had a few claims handled by them, in every case we have had professional service that was handled in a very timely manner. We would highly recommend them to anyone looking for great home and auto coverage.
This is the first time I have had my car damaged from a shopping cart. The damage was very visible and extremely irritating. The two people I worked with at Bear River, Kimberly and Ed — were totally responsive, professional, and handled …
A deer jumped out in front of me and wrecked my bumper, grill and headlight. Bear River was awesome! Within minutes of calling my Fred Mullen’s, best insurance agent out there, I received a call from Bear River’s adjuster. I gave her the …
We have had Bear river insurance for many years. They have always had our back. Easy to work with and very nice.
My vehicle was lost in a flash flood in June 2023. I submitted a claim with the auto insurace policy and am still working with them to get to an acceptable value. They refuse to use comparables for my vehicle. They are using their own …
I filed an auto claim with Bear River a month ago and the Claim Adjuster doesn’t return my calls or e-mails. The accident was a fender bender and I capture the accident on my Ring camera. I sent the video to the Claim Adjuster 4 weeks …
After being involved in an accident I was able to contact Bear River Mutual and they immediately began the process of supporting me to get the services needed. They referred me to a pre approved car repair shop (Automenders) that did an …
My car was dead but the battery was fine. I called Bear River and they listened sincerely and sympathetically, arranged a tow and were careful to verify it would fall within the free tow guidelines. From first call to car at dealership for …
I always wanted to be with Bear River Mutual Insurance. I’ve been a very happy customer since late 2005 – early 2006. Bear River has always handled any claim quickly, easily, professionally, and also kindly with the human touch. I …
I have had Bear River for several years. I made a claim on a hit and run a few years ago in a parking lot.
My agent made me feel like I was supposed to have my work cover it because it …
I am so happy with my experience with Bear River. In fact, I’m humbled. Recently we had $19,000 worth of damage and repairs to our home and Bear River covered all but $6,000 of it. I will be a long-term customer, that I can tell you. The service and communication was really good.
Horrible company. A client of theirs hit my parked car, he admitted guilt, and so I thought it was gonna be plain and simple. The shop they recommended didn’t even quote out my back door, so I went to my shop. Tyler was horribly …
We have been with Bear River for over 12 years for our auto, home and business insurance and they have always been the cheapest and best option. We will continue to stay with them as long as it stays that way.
We just experienced our first ever claim through our policy with Bear River and I am happy to report the process went smoother than I could have ever imagined! We were able to file our claim online through the customer website, an adjuster, …
Bear River is awesome! They are very professional, concise, responsive, and will ask questions to make sure they understand. I appreciate their service. I was hit on the last quarter panel of my car while turning left as the other car ran the red. Bear River was kind and took care of everything.
Although I do not have Bear River as my insurance. They handled everything when I was rear-ended. Everything was great, simple and quick. No issues at all. I am very pleased on how the entire process went and how Dane communicated everything with me.
It’s a company that really cares about their customers. My claim was handled quickly and smoothly. I couldn’t take it to the body shop recommended becaue there was no available schedule soon, so I picked up my own shop that did it fast …
Saw top gun. Reclining seats are getting old and uncomfortable and move on their own. Buttons for seats are worn too and really had to work to make seats move. …
Bear River Insurance is the only company that I am comfortable in recommending! They have always been courteous and willing to listen and assist to obtain the best results for their customers!
***** High 5 to Bear River and its trusting staff!
I have NEVER written a negative review before. This is my first time. I am so frustrated and disappointed in how we are being handled by Bear River Mutual in regards to a home owners claim. It is causing us financial hardship because we …
Don’t waste your time with this insurance company. Second month in a row where they said we haven’t paid and lo and behold my money has been taken from the same account that has been associated with them for 10 years and they are saying …
I have had Bear River Insurance for many years now, they are great to work with!!
Garage and other parts of the house were destroyed by the storm. The adjuster took forever to get back to us, and when she did, she stated that all we needed was a new roof for our garage. …
You get what you pay for, I guess.
Bear River positions themselves as a low cost leader in insurance. Their claim …
Bear River is the best full service home and auto insurance company for cost and service in Utah, bar none. I’ve insured with them for over 40 years and my kids in Utah have their home and auto insurance with them too. I’ve had several …
I have been with Bear River Insurance for almost 30 years. They have always provided me with the best rates and services.
Worst company to do business with! They do not want to pay for claims when their own client hit someone. Brad Sabdo Is never available to take a call, he doesn’t make calls to you and also the customer rep transfer to the wrong place. Do do business with this company!!!!!!!!! So disappointed as I work in the P&C field.
Been with this company since I started driving and they have always been so helpful and willing to work with me. I greatly appreciate all they do. Great company and staff !
I was taking preventative measures to have rock chip repairs completed to avoid a full windshield replacement. I was later notified by BR that either we’d be kicked from Bear River because of the claims or have premiums increased if we …
Had a flood in my house and my insurance was phenomenal. They arranged companies to repair damages and were very accessible to me for questions and concerns. Great customer service.
Do you want to know why the premiums are so low? It’s because they don’t pay claims. We have a letter from their adjuster stating that one of the factors contributing to the collapse of a retaining wall was a tree being blown over onto the …
I was rear-ended by one of their clients a week ago, and while they ARE accepting Liability, the agent in charge of my claim, Brad Sabdo, is IMPOSSIBLE to get in touch with for my claim! Both times he’s called me during work and left a …
I thought I was the only one who gets thrown under the bus from one of there inexperienced drivers but nope. Plenty of other reviews say otherwise. Had one of their drivers rear end me in the parking lot while he was backing out and scuffed …
We absolutely love BRM. Our basement flooded in May causing extensive damage. Our basement now looks immaculate and I could not be happier with our experience with BRM! I was also very impressed with our adjuster Bruce and the restoration …
Great company to work with! They’ve taken great care of my family. I highly recommend using their services.
You guys do an amazing job this was my first claim in my 16 years of driving an I could not been more happy with your company. …
I’ve had insurance with this company for a few years now. They’ve had the best prices around for coverage and every time I’ve been on the phone with someone, they were really nice and accommodating. I haven’t had any accidents (thank …
I was hit in a parking lot by a Bear River Mutual client. Tyler, the claims adjuster, openly admitted to asking me more detailed questions than he asked to his client, that her very general description was enough, and he had no interest in …
Love Bear River Mutual. Although this is our first homeowner claim ever, the experience was very easy to manage and they’re communication throughout was terrific.
I have been with Bear River for over 40 years and have been very satisfied with them. They have always treated me fairly and their insurance rates are among the best in the industry.
I’ve been a BRM customer for many years, multiple home/auto, no claims or issues. Recently had an auto to bike accident (unique scenario, some potential complexity) and decided to check coverage and submit a claim, which I’ve never done and …
Bear River has always been responsive and helpful every time I have dealt with them. I highly recommend them. They are great for homeowners and car insurance!
Please leave this company or keep shopping! I wish I would have paid more money premium at another insurance company that values customer service and ETHICS. My wife had a review of BRM and because of the honest negative review Bear …
i have been a Bear River customer for 35 years with home & auto. i have only had a few occasions where i had to file claims but the experience was very pleasant & more than with claims. The price of the policies are as competetive as any in the area. i am a mortgage broker & refer any & all people who ask to Bear River.
Not a customer but their agent Tyler Prestwich refused to cover fully cover the damages caused by one of their insured drivers. I went to one of their approved shops, reported all damage that was incurred in the accident including a …
Aaron Hill, our agent, is second to none at customer service! We’ve been with him for 10 years and plan on being with him for 10, 20, 30+ years because he is so amazing at customer service!!! He makes it so easy to add and remove vehicles from my policy, even by text sometimes! He is simply amazing, thank you Aaron!!! 😁🙏 …
Tony Gold (our insurance adjuster) was a life saver when our home had a sudden leaking pipe. He got in contact with me the same day and walked me through the whole process of getting everything taken care of. Excellent communication, …
DON’T use Bear River Mutual for ANY insurance needs. We’ve been with them for nearly twenty years for auto and home insurance with only one small claim until this year (January 1st) when the heavy snow caused some trees to fall on our vinyl …
Shannon at Bear River Mutual professionally finalized my claim. During the final phase of claim settlement she kept me in the loop with personalized phone calls (not impersonal texts or emails). I felt valued and respected. I knew the status of my claim. Shannon is a valuable employee to Bear River Mutual.
Got into a accident and I was at fault. Bear River claims sent me to a place to fix my car. They paid for it with no problem and they were very courteous and helpful. I have been with them over 40 years and they are great.
I have been with Bear River Mutual for many years. My experience has been very good. I have compared their rates with other companies, and find they have the best rates available. I have experienced serval accidents during my time with Bear …
Not a customer I have a claim against one of their clients. Have just a small damage on a fender bender (check the pictures). We used their recommended shop to do the work. The shop had disassembled the vehicle to do the work then Bear …