So I just got a letter from KEVIN NARDONE a fake doctor at BHS and I was told a can no longer be a patient because I used foul language after he was the rudest Disrespectful arrogant person I’ve ever met. He’s all about taking you off meds …
This place is terrible and truly evil. They “take away” a child’s psychiatric medication to punish a parent for calling too many times (twice) in one day after not refilling it for an entire week. The office staff are just generally rude. There’s even an obnoxious message on the refill line telling you not to call again.
Awesome admin service,my Dr Dr.B is the nisest and best man Dr I have ever had as far as behaveral health dr i have aabsolitly NO BAD COMMENTS for Behavural health cair dr.s
Great place Dr Bahnassi is excellent very professional would recommend this facility to anyone family and friends I am a patient and am very pleased with my care Sincerely Robert Keane
I have called this place over a dozen times, visited the place in person and waited for an hour and sent home but reassured I would receive a phone call no later than 5:30pm that same day. I still have yet to hear back just to schedule an appointment…
Michael Pizza is intelligent, on task and a true professional in his field inside and out. He’s a gem and rare find in this sea of behavioural practitioners. The staff in efficient, also on task and charismatic.
Go elsewhere. The treat one of the most vulnerable populations, yet have very little understanding or compassion towards the circumstances that make life difficult. Add to that the poor phone service and high prices. Not worth the stress.
Dr Kevin N. By far the best Dr I’ve had in 30yrs. Hands down. Cares a ton. Makes time for you. Down to earth. Just as cool as a Dr gets. If give em 6 stars if I could
Please do not go here. Their billing department is awful. They constantly over charge, making harassing phone calls, and take months to admit to their mistakes.
Been going here 5 yrs now Kimberly Abdow you are a wonderful woman so kind compassionate and understanding wouldn’t of been were I’m at at this point in life if it weren’t for you!!!!
Awesom! ATTENTION BLACKSONNE EAIGHTYEAIGHT could u please lmk a little more about Dr. Kevin N. Please? Is he a psychologist or psychiatrist, is he accepting new paitents? I have Dr Bannazzie he is good but I need a therapist that doesn’t just see u for 3 min then says I’m ok and refills my scripts I need THEROPIST.!
What is with never answering your phone at any time, any day or any extension?! And yeah some progress, today someone puts me on hold without saying a word for half an hour. This is great because you are the only people with real jobs and I wish to spare my time with rude, inconsiderate staff.
I was treated with kindness, compassion and am completely satisfied with the medication management I’m receiving from this office. Through process of elimination we were able to figure out how to get me through each day and it’s challenges.
Michael Pizza is terrible. He refused to refill my meds when I told him I had severe withdrawal symptoms. I’m tired of yet another psychiatrist who prescribes meds, but seems to have no compassion for people with mental illness.
I don’t really liked the way that this clinic works. First of all very poor phone service; they never answer their phone, if you leave a message they never call back. If the pharmacy request prior authorization for medication they ignores the request. SHAME ON THEM.
Have been seeing Michael Pizza for about 2 years now. He’s incredibly kind, understanding and professional. The office staff who handle phones etc could definitely use some work but otherwise I have no complaints.
Kevin Nardone, NP (among other titles) made me feel thankful and appreciative the way he listens intently, professionally, respectful, and brings non offensive humor. He is very helpful, intelligent, and a breath of fresh air because he won’t treat you like a number, or just another patient, you’ll feel understood and respected.
Terribly sad… he’s been treating my 55 yr old son for a long time. My son has been despondent and should’ve been an in-house patient! Covid isolation, vaccine reaction, family issues. My son just shot himself in the head!!!!!!
Doctors never ca you back ask for mental health help for therapy they sent me a text for in home hospice care claming it was from my psyc doctor who left there months before I know he left because I followed him to his new place.
i love my psych, stella, but the front desk people have been really bad at scheduling my follow ups during the pandemic and it’s currently screwing me bc i’m out of meds and can’t reach my psych by phone.
Been calling & leaving messages 4 weeks now 2 tell them new # & Make appointment W/No reply so I’m gonna report them 2 the state mental health board & mass health. When you don’t take care of us cra-cra’s ppl end up dead. Losers……
The wait time is horrible, upwards of an hour, they’re ALWAYS behind – even in the early morning when they open. You’ll spend more time in the waiting room than ever you do in their office. The check-ins should be able to be done over the phone, as they are maybe five minutes long, so they wouldn’t waste over an hour of your time..
The front desk staff is great. Michael pizza came out of the back, called my name then didnt even wait for me to acknowledge him and it was my first time there so i didnt know where to go when i opened the door to the offices. Thankfully he …
Its all smiles and business as usual here, you walk in the waiting area ,right there you will know they don’t care about their front desk staff, there is no one taking temperatures as you go in, there is no glass barrier, there is still …
Went in to be accessed for antidepressants I needed. Saw Mike Pizza. Guy did not inspire confidence. Lacked people skills. Must have been in there no more than 15 minutes. Felt like I was at JFK or LAX airport with the frequency of patients …
After dealing with treatment resistant depression for over 30 years, Dr. B brought up the possibility of receiving TMS therapy. 6 weeks later, my depression was gone. It has stayed gone for going on 8 months now. The scheduling was easy …
If I could give this company a rating lower than 1, trust me I would. This office is so disorganized. They don’t return phone calls, refill prescriptions, or communicate effectively. My provider told me that there was no generic name for …
Behavioral Healthcare Services has substandard communication and abysmal bedside manner. Communication is vital in healthcare, especially when concerning medication – Poor communication has led to unfilled prescriptions, leaving me with no …
The change of location and widely available parking was a smart decision. The office is way more comfortable and spacious than the previous location. The wait times are not as long and our appointments go smoothly. Calling and reaching …
im just finding out one of the pills ive been taking for 3 years can cause weight gain. Like no wonder why ive gained 30 pounds since then??! i tried calling but google has the wrong hours for when theyre open. Also i dont know how they know how to treat you when u only talk on the phone for 3 mintues every few months??
I wish I could put 0 stars, unfortunately that is not a possibility on this app. You’re better off going anywhere else. The doctor I went to (Kevin P Nardone) was a very cool guy, I believe he was a fantastic guy and would do better …
Absolutely the WORST place to go to for any kind of mental health help. The only decent people who actually care about the patients is Kim & Lilah, & there’s only so much that two people can do when the rest of the staff can’t be bothered to do their job.
Appointment gets supposedly scheduled and then nobody calls. The medication I was put on was quickly making me suicidal and I needed to know how to get off of it by talking to my psych, she should have called me right away. Office staff …
If anyone is seeking therapy I honestly don’t recommend going to this place. They cancelled my appointment without explanation and neglected to tell me my therapist passed away 2 weeks ago and got the news today about her passing and the …
I just wanted to take a moment to write a brief review about the staff..Everyone there is very kind n sufficient,,BUT the front office manager Abdul is something else ..We have been going there for the past couple of years ,,and Abdul …
Do not recommend Michael Pizza! Cancels appointments, doesn’t follow up, mental well-being not taken seriously or given enough time to talk. Very unsatisfied with how this office runs. They sent me a letter in the mail, despite having all …
Providers are great. Front desk staff is horrible to work with. You can never get through to them and if you leave messages they don’t call you back. Attempted to get through to the office to schedule an appointment for over two months for …
Good luck talking to anyone, good luck getting an appointment even if you are a patient, good luck getting a therapist (they referred me to two fully booked therapists in their practice and I was dropped both times), if they say they will …
I am completely dissatisfied with the service provided. I had to wait for 40 minutes after my scheduled time. I met with Hadiza and she was not helpful at all to be honest.
I wouldn’t even give them a 1. I do at home healthcare, I have had to deal with this place for numerous clients because they were having a hard time with them. I would not go here or send anyone I know here. That’s why I am writing a …
Do not go here. I was seen once in person for medication management. After initial visit was told I would have a video call follow up, which turned out to be a 2 minute phone call conversation in which my “provider” basically said that if …
This organization has helped my family. Today they are helping me greatly. I appreciate Behavioral Health care and their doctors. Excellent services. Thank you.
Absolute horror show especially KEVIN NARDONE!! whose a liar and makes you do things in order to be on meds you been on your whole life and then you get the information he asked for only to then lie and say well since they tried another med …
It takes multiple calls to even reach someone at reception to schedule an appointment, and by the time they get back to you, you’ve run out of meds. This has happened several times, and is incredibly dangerous for their clients to be without their medication. Please go somewhere else – this place doesn’t care about their clients.
There is absolutely ZERO chance of getting a human being on the phone. I cannot believe that this place has gone downhill exponentially in such a short period of time. The administration should be ashamed of themselves. Patient care is hardly discernable.
Omg where do I start! So dissatisfied with services! Long story short after HORRIFIC CARE and service from Hadiza A filed complaint with BBb and my health plan.called to discuss with office no return call!! Can’t believe if you have any …
*BEWARE* avoid at all costs. They’ll bait you into thinking they’re a real doctor and prescriber, when they really just want to get you to make a virtual ap. Which the doctor will be late to, then say they’ll write a script which they don’t …
I tried twice to seek help with ADHD, first provider GRACE made me feel like a junkie, she was dismissived and said that if I wanted a “quick fix” I could get an antidepressants… i refused and said, i dont want to depend on a drug, then …
For months they have been calling my business daily (10+ times per day). When our staff answers the phones it is silence or beeping. My business and employees rely on the phones to make their livelihood. I called in and explained this to a …
Do not trust this place with your mental health. I go here solely for medication management and my doctor never refills my medication on time, therefore causing me to have awful withdrawal symptoms. My medication has been empty since last …
Avoid at all costs. This place exists solely to prey on vulnerable patients so the organization can bill insurance for 2-minute “visits” every month, ostensibly for medication management. In fact this 2-minute phone check-in is entirely …
My sleeping meds were discontinued & I was left without meds for a week. My Provider who is also the clinic director was on vacation. I was never connected with the Dr on call. My Dr said it was just all a miscommunication. He gave me a new …
I think it’s very unprofessional to blame clients “no show”. When your doing phone appointments.. If my appointment is at 2:15 and my provider doesn’t call till 4:37 , please make it make sense on how it’s mine the patients fault? I waited …
Horrible. Met with Sherri once. Prescribes me anti anxiety medication. I run out. They then won’t refill until I come in. Ok I come in and sit with Sherri for almost 20 mins, go over a game plan, agree on a new set of dosage and script. Get …
I have always been able to talk to the doctor and get my problems resolved. Coming here is like dealing with trusted family, so grateful that we have these quality providers and team members. …
People who walk in the door need help, and the staff knows that! A patient came in, thinking she had an appointment, but did not. After an apology, the staff was able to contact the provider within seconds and find out that even though the …
I have been working with Dr. Bahnassi for the past few years and I was very happy to find him. He is very knowledgeable and kind. I don’t know if staff has changed, I haven’t had to call with issues. Although, when I did, two years in a …
Please do not put your mental health in their hands. Front desk staff are intolerant if not rude; won’t take messages for a call from providers without a ‘billable’ appointment. Be prepared to wait 20, 30 or 60 minutes for your appointment …
So I just got a letter from KEVIN NARDONE a fake doctor at BHS and I was told a can no longer be a patient because I used foul language after he was the rudest Disrespectful arrogant person I’ve ever met. He’s all about taking you off meds …
This place is terrible and truly evil. They “take away” a child’s psychiatric medication to punish a parent for calling too many times (twice) in one day after not refilling it for an entire week. The office staff are just generally rude. There’s even an obnoxious message on the refill line telling you not to call again.
These people just dont like to answer their phone.
First appointment not impressed.
Horrible staff that have no idea what their doing. Stay far away.
Lorna green is a employee that sleeps with the clients wow nasty and creepy
Cannot get ANYONE to call/email me back, for anything! Incompetent, under staffed, both??? Maddening.
Awesome admin service,my Dr Dr.B is the nisest and best man Dr I have ever had as far as behaveral health dr i have aabsolitly NO BAD COMMENTS for Behavural health cair dr.s
It’s a great place and the doctor is super good very professional 👍🏻👍🏻👍🏻 …
Dr B is nice and very flexible. My appointments always go very smooth.
I love Dr.Bahnassi! Very professional,caring,listens!👍👍👍 Staff are attentive and if I call they call back same day! …
Great place Dr Bahnassi is excellent very professional would recommend this facility to anyone family and friends I am a patient and am very pleased with my care Sincerely Robert Keane
Have a great Dr. I have no complaints. Very helpful, compassionate and understanding. I enjoy coming here, they are very helpful!
Mike Pizza is a true professional. I enjoy our appointments and I feel I am in good care with him and this office.
My provider takes my mental health concerns seriously. Very good provider here for your mental health concerns.
Love Kim. She is amazing and easy to talk to. She rates 5 stars but if there was higher score she would be in it. Awesome provider
I have called this place over a dozen times, visited the place in person and waited for an hour and sent home but reassured I would receive a phone call no later than 5:30pm that same day. I still have yet to hear back just to schedule an appointment…
Michael Pizza is intelligent, on task and a true professional in his field inside and out. He’s a gem and rare find in this sea of behavioural practitioners. The staff in efficient, also on task and charismatic.
Go elsewhere. The treat one of the most vulnerable populations, yet have very little understanding or compassion towards the circumstances that make life difficult. Add to that the poor phone service and high prices. Not worth the stress.
Dr Kevin N. By far the best Dr I’ve had in 30yrs. Hands down. Cares a ton. Makes time for you. Down to earth. Just as cool as a Dr gets. If give em 6 stars if I could
Please do not go here. Their billing department is awful. They constantly over charge, making harassing phone calls, and take months to admit to their mistakes.
Been going here 5 yrs now Kimberly Abdow you are a wonderful woman so kind compassionate and understanding wouldn’t of been were I’m at at this point in life if it weren’t for you!!!!
Awesom! ATTENTION BLACKSONNE EAIGHTYEAIGHT could u please lmk a little more about Dr. Kevin N. Please? Is he a psychologist or psychiatrist, is he accepting new paitents? I have Dr Bannazzie he is good but I need a therapist that doesn’t just see u for 3 min then says I’m ok and refills my scripts I need THEROPIST.!
Won’t answer the phone, won’t return calls, gives pharmacists a hard time about filling prescriptions like what???
What is with never answering your phone at any time, any day or any extension?! And yeah some progress, today someone puts me on hold without saying a word for half an hour. This is great because you are the only people with real jobs and I wish to spare my time with rude, inconsiderate staff.
I was treated with kindness, compassion and am completely satisfied with the medication management I’m receiving from this office. Through process of elimination we were able to figure out how to get me through each day and it’s challenges.
Michael Pizza is terrible. He refused to refill my meds when I told him I had severe withdrawal symptoms. I’m tired of yet another psychiatrist who prescribes meds, but seems to have no compassion for people with mental illness.
I don’t really liked the way that this clinic works. First of all very poor phone service; they never answer their phone, if you leave a message they never call back. If the pharmacy request prior authorization for medication they ignores the request. SHAME ON THEM.
Have been seeing Michael Pizza for about 2 years now. He’s incredibly kind, understanding and professional. The office staff who handle phones etc could definitely use some work but otherwise I have no complaints.
Kevin Nardone, NP (among other titles) made me feel thankful and appreciative the way he listens intently, professionally, respectful, and brings non offensive humor. He is very helpful, intelligent, and a breath of fresh air because he won’t treat you like a number, or just another patient, you’ll feel understood and respected.
Terribly sad… he’s been treating my 55 yr old son for a long time. My son has been despondent and should’ve been an in-house patient! Covid isolation, vaccine reaction, family issues. My son just shot himself in the head!!!!!!
Doctors never ca you back ask for mental health help for therapy they sent me a text for in home hospice care claming it was from my psyc doctor who left there months before I know he left because I followed him to his new place.
i love my psych, stella, but the front desk people have been really bad at scheduling my follow ups during the pandemic and it’s currently screwing me bc i’m out of meds and can’t reach my psych by phone.
Been calling & leaving messages 4 weeks now 2 tell them new # & Make appointment W/No reply so I’m gonna report them 2 the state mental health board & mass health. When you don’t take care of us cra-cra’s ppl end up dead. Losers……
Dr.Pizzas been my Doc since I moved to Worcester in 2015 I love him. He knows me on a different level. First time any doc has taken the time to do so.
The wait time is horrible, upwards of an hour, they’re ALWAYS behind – even in the early morning when they open. You’ll spend more time in the waiting room than ever you do in their office. The check-ins should be able to be done over the phone, as they are maybe five minutes long, so they wouldn’t waste over an hour of your time..
worst services.. you can’t have your medications refills and your requests processed on time …..
Doctor Bahnassi is the best. He has provided me with superb care over the last 15 years. I would go no where else but behavior health care.
The front desk staff is great. Michael pizza came out of the back, called my name then didnt even wait for me to acknowledge him and it was my first time there so i didnt know where to go when i opened the door to the offices. Thankfully he …
Its all smiles and business as usual here, you walk in the waiting area ,right there you will know they don’t care about their front desk staff, there is no one taking temperatures as you go in, there is no glass barrier, there is still …
Went in to be accessed for antidepressants I needed. Saw Mike Pizza. Guy did not inspire confidence. Lacked people skills. Must have been in there no more than 15 minutes. Felt like I was at JFK or LAX airport with the frequency of patients …
After dealing with treatment resistant depression for over 30 years, Dr. B brought up the possibility of receiving TMS therapy. 6 weeks later, my depression was gone. It has stayed gone for going on 8 months now. The scheduling was easy …
If I could give this place a zero I would. Ed Z had me wait over an hour and never saw me. This was my first visit. Never coming back.
Great practice, a fella by the name of Abdul was very helpful!
If I could give this company a rating lower than 1, trust me I would. This office is so disorganized. They don’t return phone calls, refill prescriptions, or communicate effectively. My provider told me that there was no generic name for …
Behavioral Healthcare Services has substandard communication and abysmal bedside manner. Communication is vital in healthcare, especially when concerning medication – Poor communication has led to unfilled prescriptions, leaving me with no …
The change of location and widely available parking was a smart decision. The office is way more comfortable and spacious than the previous location. The wait times are not as long and our appointments go smoothly. Calling and reaching …
The service is good and fast responsive, the manger of the security and the security are very responsive and respectful. Thank you 😊 …
im just finding out one of the pills ive been taking for 3 years can cause weight gain. Like no wonder why ive gained 30 pounds since then??! i tried calling but google has the wrong hours for when theyre open. Also i dont know how they know how to treat you when u only talk on the phone for 3 mintues every few months??
I wish I could put 0 stars, unfortunately that is not a possibility on this app. You’re better off going anywhere else. The doctor I went to (Kevin P Nardone) was a very cool guy, I believe he was a fantastic guy and would do better …
Absolutely the WORST place to go to for any kind of mental health help. The only decent people who actually care about the patients is Kim & Lilah, & there’s only so much that two people can do when the rest of the staff can’t be bothered to do their job.
Appointment gets supposedly scheduled and then nobody calls. The medication I was put on was quickly making me suicidal and I needed to know how to get off of it by talking to my psych, she should have called me right away. Office staff …
If anyone is seeking therapy I honestly don’t recommend going to this place. They cancelled my appointment without explanation and neglected to tell me my therapist passed away 2 weeks ago and got the news today about her passing and the …
I have been going there for the last 5 years Dr.Bahnassi is the best and Abdul the office manager is very helpful
I just wanted to take a moment to write a brief review about the staff..Everyone there is very kind n sufficient,,BUT the front office manager Abdul is something else ..We have been going there for the past couple of years ,,and Abdul …
Dr. Ngumi is an excellent phychiatrist.
Front line/intake has been very efficient pleasant. …
Do not recommend Michael Pizza! Cancels appointments, doesn’t follow up, mental well-being not taken seriously or given enough time to talk. Very unsatisfied with how this office runs. They sent me a letter in the mail, despite having all …
Providers are great. Front desk staff is horrible to work with. You can never get through to them and if you leave messages they don’t call you back. Attempted to get through to the office to schedule an appointment for over two months for …
Good luck talking to anyone, good luck getting an appointment even if you are a patient, good luck getting a therapist (they referred me to two fully booked therapists in their practice and I was dropped both times), if they say they will …
Very Profesional and caring to patients needs. Understanding and accommodating to scheduling around my schedule. Would recommend.
I am completely dissatisfied with the service provided. I had to wait for 40 minutes after my scheduled time. I met with Hadiza and she was not helpful at all to be honest.
I wouldn’t even give them a 1. I do at home healthcare, I have had to deal with this place for numerous clients because they were having a hard time with them. I would not go here or send anyone I know here. That’s why I am writing a …
Do not go here. I was seen once in person for medication management. After initial visit was told I would have a video call follow up, which turned out to be a 2 minute phone call conversation in which my “provider” basically said that if …
This organization has helped my family. Today they are helping me greatly. I appreciate Behavioral Health care and their doctors. Excellent services. Thank you.
Absolute horror show especially KEVIN NARDONE!! whose a liar and makes you do things in order to be on meds you been on your whole life and then you get the information he asked for only to then lie and say well since they tried another med …
It takes multiple calls to even reach someone at reception to schedule an appointment, and by the time they get back to you, you’ve run out of meds. This has happened several times, and is incredibly dangerous for their clients to be without their medication. Please go somewhere else – this place doesn’t care about their clients.
There is absolutely ZERO chance of getting a human being on the phone. I cannot believe that this place has gone downhill exponentially in such a short period of time. The administration should be ashamed of themselves. Patient care is hardly discernable.
Omg where do I start! So dissatisfied with services! Long story short after HORRIFIC CARE and service from Hadiza A filed complaint with BBb and my health plan.called to discuss with office no return call!! Can’t believe if you have any …
*BEWARE* avoid at all costs. They’ll bait you into thinking they’re a real doctor and prescriber, when they really just want to get you to make a virtual ap. Which the doctor will be late to, then say they’ll write a script which they don’t …
I tried twice to seek help with ADHD, first provider GRACE made me feel like a junkie, she was dismissived and said that if I wanted a “quick fix” I could get an antidepressants… i refused and said, i dont want to depend on a drug, then …
For months they have been calling my business daily (10+ times per day). When our staff answers the phones it is silence or beeping. My business and employees rely on the phones to make their livelihood. I called in and explained this to a …
Do not trust this place with your mental health. I go here solely for medication management and my doctor never refills my medication on time, therefore causing me to have awful withdrawal symptoms. My medication has been empty since last …
Avoid at all costs. This place exists solely to prey on vulnerable patients so the organization can bill insurance for 2-minute “visits” every month, ostensibly for medication management. In fact this 2-minute phone check-in is entirely …
My sleeping meds were discontinued & I was left without meds for a week. My Provider who is also the clinic director was on vacation. I was never connected with the Dr on call. My Dr said it was just all a miscommunication. He gave me a new …
I think it’s very unprofessional to blame clients “no show”. When your doing phone appointments.. If my appointment is at 2:15 and my provider doesn’t call till 4:37 , please make it make sense on how it’s mine the patients fault? I waited …
Horrible. Met with Sherri once. Prescribes me anti anxiety medication. I run out. They then won’t refill until I come in. Ok I come in and sit with Sherri for almost 20 mins, go over a game plan, agree on a new set of dosage and script. Get …
I have always been able to talk to the doctor and get my problems resolved. Coming here is like dealing with trusted family, so grateful that we have these quality providers and team members. …
People who walk in the door need help, and the staff knows that! A patient came in, thinking she had an appointment, but did not. After an apology, the staff was able to contact the provider within seconds and find out that even though the …
I have been working with Dr. Bahnassi for the past few years and I was very happy to find him. He is very knowledgeable and kind. I don’t know if staff has changed, I haven’t had to call with issues. Although, when I did, two years in a …
Please do not put your mental health in their hands. Front desk staff are intolerant if not rude; won’t take messages for a call from providers without a ‘billable’ appointment. Be prepared to wait 20, 30 or 60 minutes for your appointment …