Chose BAI for the competitive pricing for its services. Worked with Andrew Jackson during the install process and he was very professional, punctual, and informative. I had a few questions and he was able to answer all of them making it a very smooth process.
Andrew arrive to my installation early. he was communicative, clean and efficient and emphasized how simple it is to get my questions and concerns taken care of should I have any by calling bel air or using simple trouble shooting steps. the experience was painless and I appreciate the companies size and approachability.
Mitchell was the account rep and Angelo was my technician that came out for the install. Both were very helpful, considerate and easy to work with. The company is very responsive to any questions or issues and is WAY easier than dealing …
I just want to say that Manny A. did an amazing job installing my new router without interrupting my cable service. I was told it couldn’t be done–but he did it! VERY PLEASED and GRATEFUL. Also, want to thank Brenda (customer service) …
Andrew did an awesome job installing my internet and DirectTV. He was available earlier than the scheduled time and was able to get everything done in less than an hour. He answered all of my questions and made sure everything worked correctly. Had a great experience with Andrew and the whole BelAir team.
Technician HUGO was awesome! He was very friendly, knows exactly what he is doing, and saved me from the trouble I’ve been having with the internet! Highly recommend him to review any tech issues you’re having.
Andrew did a fantastic job setting up our DirecTV, Internet, and phone service at our new address today. Moving day is always stressful, but Andrew’s courteous, professional customer service helped make the day much easier.
Well done! Thank you.
Excellent service, they showed up 20 minutes early and called to get started. Our tech was Andrew Jackson. He explained and what he needed to do. In fact, an issue came up and it looked like we were going to have to reschedule. This was …
Daniel and Andrew did a great job today – friendly, courteous, and efficient. Very willing to explain what was going on. Everything looks and works GREAT! Additionally, Andrew noticed that I have Amazon Echo and inquired as to whether I had connected it to the new network. I hadn’t, so he helped me connect “her”. Yay, Andrew. 🙂
Andrew came to install an upgrade to our router. He was very helpful and made sure everything was working properly before he left. Bel Air Internet has always been efficient and reliable and it is better than other companies I have used in the past.
Andrew came to install my new unit today and was incredibly thorough. He made sure everything was working perfectly and made sure I didn’t have any questions. Top shelf service from Andrew.
Truly efficient and professional service. Andrew, the installer, was patient with my questions, extremely helpful and went beyond the call of duty. He did a fantastic job and in wore ‘foot gloves’ over his shoes to make sure no dirt was tracked in. Very, very happy with the install and the service.
Edward set up both internet and cable at my apartment. He was extremely knowledgeable about all of the equipment and answered any and all questions! He worked quick and was even early! Job well done! …
Edward was my technician who set up my Internet and he was awesome! He said everything up in just a few minutes, explain the whole process for me, and was super courteous. Coincidentally I ran into him while I was moving a bunch of stuff …
Andrew Jackson was awesome! He was on time, professional, and he got the install
Done quickly! He also stayed to make sure I had all my devices on the correct WiFi networks. Very happy. Thank you Andrew!
Andrew was great. I was running five minutes late for my appointment and he waited for me geaciously. I appreciated that he put booties on over his shoes without my having to ask. He was very efficient with the installation and was ready …
Andrew installed my apartment’s new internet right as I was dealing with the movers, and it couldn’t have been a smoother experience. He was patient and understanding about the hectic nature of moving and even then still took the time to …
Great Experience!! Andrew and Willie set up my cable and internet, they were great! So fast, patient and knowledgeable… they did a great job! I couldn’t be happier with the service I received.
Andrew was punctual to the scheduled appointment. He clearly explained the options of which ports were able to configured for the new router from all the ports in the apartment. He gave great advice on my router explaining that it was time …
We have used Bel Air for a year and we’re totally satisfied from the set up to the technical service provided. So, we just moved and needed their services again. Andrew Jackson showed up and was so knowledgeable, so fast and so patient. He took the time to make sure everything was perfect. Excellent customer service!
Andrew was incredibly helpful when installing my internet. Unfortunately, my electricity was disconnected but Andrew was still able to install as much as he could while thoroughly explaining the next steps once my electricity is back on. …
Everyone was great!!! Dave our sales rep was super nice and did everything he could to get our tech out as fast as possible. Andrew our tech arrived right on time and got the work done quick and worked right away, he even helped rangle some …
We got great and fast service today to get our new cable subscription up and running. Andrew was great, fast, and knowledgeable! We have had BAI internet for a year now and it is very fast and reliable.
I love this repair company! they were so fast and attentive. We worked with Edward, and he was extremely professional and really helpful. He explained what was going wrong and most importantly he had us up and running within an hour!! Thank you so much!!
Great service. Showed up on time and troubleshooted some issues with old wiring in a timely manner. Andrew was professional and courteous throughout the entire appointment. Would highly recommend!
Andrew was our service technician and he was very helpful and professional. He took his time to help us understand our internet speed concerns and gave us various options on how to best move forward. He was knowledgeable and was able to get us up and running in no time.
Jamie was absolutely awesome and quick setting up the service! Extremely courteous and professional! William was great getting the appointment set quickly and easily. Thank you to Mike at the office and the whole team for making this a great experience!
Edward was amazing! I was a little late getting home from work and he patiently waited (he was right on time)! Very polite, excellent customer service. Thanks Edward! Abbie was also very helpful over the phone. Everyone I spoke with at Bel Air was professional and very sweet.
Good experience with tech support. Jesus Quirarte the technician arrived when scheduled and was professional and helpful. He installed a new router and made adjustments that I as the customer requested. Much improved over the old Aerioconnect, BAI knows what they are doing and provide great customer service.
I had a very pleasant and smooth experience with Bel Air! Eli scheduled me for installation and was so helpful in rescheduling the appointment when a conflict came up. Daniel was the technician who came out for installation and after …
Our new apartment building recommended either Spectrum or BAI. Spectrum was offering monthly service in the mid $60 range plus other costs for a one year commitment, at which point I’m sure the price would be raised. Their offering was for …
Sergio and Andrew came out to install a new router and were totally fantastic. Not only was it early in the morning (I had a limited time frame) but I also had four sleeping roommates that both Sergio and Andrew took great care not to wake …
Andrew Jackson was early for our appointment. First great impression! Hooked everything up within 30 mins and was very informative and knowledgeable. Great asset to the Bel Air company. Thanks again Andrew, awesome job!
I’m new to the area and am using Bel Air Internet for the first time. So far they have the best customer service I have experienced in a while. Easy to get someone on the phone quickly, Alex was patient with all our questions and was …
Wow….Andrew Jackson. I’m writing this review hoping to convey as earnestly as I possibly can just how completely blown away my wife & I were at how excellent Andrew was with us today. I can sincerely say that if we were to consider all …
Great customer service. Erica and Mitchell were wonderful helping me choose which service and route I needed and getting the appointment set up. Edward was able to get it set up in no time while we were getting moved into our new place. They have been great to work with so far.
I received great service from Bel Air, especially from Andrew Jackson the installation tech. He was on time and efficient and very helpful. Also Diana was great in setting the appointment for me immediately. Great service thus far, thank you.
Andrew Jackson was great! He got the job done quickly and made sure not to leave until my questions were answered! Thank you Andrew for your service and professionalism.
Andrew did a great job installing my internet today. He was very professional, wore a mask and covering for his shoes. He answered all of my questions, was quick and stayed until the service was live and could be tested. Five stars!!!
Double charging me due to a system update on their end that somehow reactivated sevice from a home I lived in two years ago. Impossible to get a hold of anyone responsibile for correcting this issue. Repeated attempts to call and leaving messages has resulted in nothing. Incredibly frustrating, would not recommend.
I had to housesit for my son and daughter-in-laws installation. The tech, Edward was awesome. He had to come out twice, not his fault, and did so with professionalism and skill. If given the opportunity, I will continue to use this company …
Andrew was fantastic! Great service and friendly staff. Andrew got the job done quickly and I couldn’t be happier. Will definitely be using Bell Air Internet again and I highly recommend their services.
Andrew was so professional and helpful! Even though he came to set up my cable, he helped with my internet and gave me recommendations for apartment set up since he knows the building so well. Awesome service!
Thank You Kyle! We were having a difficult time getting our system updated and had hit many road blocks in the process. Fortunately Kyle, from BAI Communications, answered the line and got us to the finish line. He was patient, …
I just had my service set-up by Andrew and as you can see by my 5-star review, it was top notch. He went above and beyond what he came to do , which was to se-up my cable and internet. He gave me tutorial on how to use my smart TVs and …
Elmer from BAI came by to set up my DirectTV. He was fast, professional, courteous, able to explain everything, and gave me some good advice as I plan my home entertainment system. Just a great experience all around.
Just had Andrew J install a new router today. He was very professional and called 30 minutes before he arrived to give me heads up. It was complete in just 30 minutes. Great service!
Mr. Andrew Jackson is an asset to your company. He was very professional, polite, knowledgeable and should have a degree in teaching! I am not a technical person, even with the simplest devices, but Andrew showed me and tested me in how my …
Awesome and amazing service — super quick and seamless: within minutes, wifi was set up. Elmer was the one who helped me and he was an absolute joy, knew his stuff and … was just so fun to chat with!!
Andrew helped me with the installing of my internet/cable. He was super professional, from wearing booties to enter my home, to answering all my overly snoopy questions regarding the setup and connectivity of my home. He was super …
I called BAI just to assure myself that I was still on their most price effective plan for me. I am 80 years old and a little inept on my computer, but I talked to a rep named Kyle who patiently walked me through everything. In all these …
Andrew is a professional specialist. Did the job quickly and efficiently. He also very polite. He called 15 minutes in advance he came. And it took him no more than 30 minutes to install the Internet.
Andrew was professional, efficient, and knowledgeable in installing the receiver. He provided information that was helpful in using the cable box and how to access all of the features.. Great service
The customer service is incredible. Edward was the nicest and most helpful technician I’ve come across. He had me installed in 10 minutes, answered all my questions, and even showed me how to disassemble a couch I’ve been trying to get rid of. Perfect experience.
Andrew was polite, professional, called ahead and completed the project. I would recommend highly. I just wish his employer BelAir wouldn’t charge their current customers so much to move their equipment.
I needed wifi set up fast and Mitchell in sales was a huge help! He helped me set up an appointment on a Saturday, The technician Manny was very efficient and professional. He set up the router in no time. I love when I call the customer …
Andrew was awesome, he did a great job and was very professional. He gave us great advice and great instructions on how to use our internet services!! We would absolutely call him /the company if we had any questions/concerns as he was super friendly and extremely knowledgeable 👍🏽👍🏽👍🏽👍🏽 …
Juan was an awesome tech. He ensured my internet install went smoothly and was completed in one visit. He even took extra time to troubleshoot issues outside of his control to ensure my internet was up and running ASAP so I could work from home! Thank you Juan.
Andrew was 5 mins early to his appointment, which I was very happy with. He was also very patient as our two year old was watching him doing work. He was quick, very nice and made sure we were set up with everything. Andrew was seriously the best internet/cable guy we have ever had come into our home. Thanks Andrew!
I had a wonderful experience with BelAir Internet! Daniel was our tech and he was exceptional! He came in with positive energy and was very respectful and clear on what he was going to accomplish. He asked kindly on my input of where to …
I was very happy with the service Andrew Jackson provided me with setting up Direct TV. He was amazing. He was very efficient, knowledgeable and friendly. He was very patient explaining things to me. He went above and beyond! I would highly recommend to anyone!
Amazing! I literally called Mitchell & Andrew yesterday about the service. They Quickly walked me through packages and was very transparent. What’s More impressive is that they came out today! Love the service brother.
Quick and easy installation!!! thank you so much Andrew for making the process so seamless. The staff on the phones are also great and made it super easy when I had to adjust the time of my appointment. Definitely recommend using this company and I’m so happy with my service so far – thank you!
Had a wonderful installation experience with BAI’s tech Juan. He worked very professionally and clean, finished the job quickly and everything is working great. Thank you for a great service.
Andrew provided awesome customer service. On time, patient, fantastic setup. They do everything right that the big guys don’t. Highly recommend them. Andrew definitely knows what he is doing and was very helpful.
Elmer helped me so much today with connecting the internet to my router! He was so kind and very helpful! It was super quick and answered all my questions 🙂
Very happy I found Bel Air. They are a great alternative to the bigger players. They provide local and humanized service – my installer Andrew was GREAT. He was very polite and walked me through the ins and outs of their service, what makes …
Had my internet’s installed today my Jesus Quirarte and he was the absolute best! Jesus was super friendly and got the job done quickly. He made sure everything was working perfectly before he left. Couldn’t have asked for a better service!
Andrew Jackson was personable and completely professional. He went at the issue confidently and quickly. Knew what he was doing and got it sorted out within no time. Can’t say enough food things about him and the service he provided.
Erica – who signed me up – and Jesus – who installed my internet – were both so cordial, helpful and polite. I had trouble getting the e-mails and needed time to talk to my roommate over the options, but Erica was super patient. She managed …
Andrew hooked up our direct TV this week, did a fantastic job. He was punctual, quick, provided great updates as he went and stepped me through an explanation of how to use the system when done. Thanks Andrew!
Andrew was extremely helpful and courteous while setting up my internet connection. He answered any questions I had and quickly set everything up. Highly recommended! The customer service at Bel Air Internet is hands down one of the best …
Eli, my account manager, and Daniel, my technician, were absolutely excellent. I couldn’t be happier with their customer service and willingness to serve me. I can’t rave to you enough about their timeliness, their generosity, and how well …
Edward G was my technician. He was very professional and knowledgeable about my new internet service. He was on time for our install appointment and finished the work in no time. He even answers all our questions about our new services. I highly recommend Bel-Air and Edward G.
Andrew was professional and helpful in setting up my internet and directTV. He was safe with covid precautions and clean and quiet around my apartment. He called ahead of time and arrived on time. Overall very classy and efficient. Highly recommend!
The customer service with Bel Air is excellent. Andrew arrived on time and carefully installed my internet service. He offered to walk me through the process in case I had any questions about the installation. Andrew was very friendly, …
UPDATE-my building recently upgraded services without me knowing. Wesley on the phone was so nice and helpful and got me an appointment for 2 days later. Andrew was prompt and professional and was able to setup my new faster service in less …
I cannot say enough good things about Andrew.
He was so amazing and patience with us as we are not tech savvy. He was so pleasant and friendly. He explained everything to us and made sure everything worked. …
Andrew Jackson was awesome! Called 30 min before he arrived and had booties for his shoes and a mask. Super friendly and professional. 10/10 would recommend.
Bel Air has been great. I recently switch my service from one unit to a new one and they handled it effortlessly even with minor technical issues. Customer service was once again fantastic. Mitchell and John were great. Thanks for getting …
Andrew Jackson, the installer, as well as Dave and James, the scheduler and sales rep, all provided exceptional service to me yesterday, August 15, 2017. Andrew ran into some problems early on with the communication facilities in my home, …
Andrew came out to check out a problem with TV reception. The problem lay with the router which was outdated, so he explained at great length what the problems were so I could understand what was going on. He ended up installing a new …
Just had a service visit from Andrew and he was fantastic! Our service has generally been super reliable, but our router died last night. His visit was super quick but he did a great job, even offering to help us change our password for …
Katrina Vescio, AR Specialist, took care of me and my situation with professionalism and empathy. I returned my equipment a few days late, had VERY little money to live on for the next couple weeks and was charged a late fee. Other …
I had great service over the phone to decide on a service plan with Alex, then again a great experience with Andrew on the set up. Andrew was very knowledgeable and walked me through the hardware and the service speed guarantee. He answered …
Andrew and Axel came to do my installation and they were super quick and efficient. I didn’t have my TV moved in yet but they asked the brand and ensured my remote was set up to work with that brand. Sure enough, I finally moved in and one …
Their no good always experiencing outages. They do not have a tech support they use third Party services Server plus which very limited only thing they’re capable of is sending a ticket up and depending on BAI they choose quantity over quality. Do not settle with this unknown internet service provider
This is more of a review for the installation technician than BAI. Jesus was on-time, fast, courteous and very thorough. He found an alternative method to get us connected on his first visit despite multiple damaged cables installed by the …
I’ve used BAI in the past and was quite satisfied with the service. In my return to West LA, I’m getting internet set up with BAI again.
Andrew was the technician to set it all up and he handled everything very …
Andrew, who helped me with the installation is great. He answered all my questions, and explained the network technology I didn’t know of. I am very happy with his friendly and informative service. Highly recommended! Kyle, who …
Andrew was very friendly and safe. He also went above and beyond with asking if I’d like the cable box in my media cabinet then setting up the remote so it works through a non-glass door. Very happy with Andrew and the installation!
Andrew came to install my internet, he arrived early and was wearing a face mask & shoe coverings to ensure my safety during installation. He was very polite, professional and was in and out in 30 minutes which I really appreciate. …
I had a great experience with Bel Air Internet. Both Travis (sales) and Andrew Jackson (tech) are very friendly and helpful. Travis patiently answered all my questions and set up the appointment for me. Andrew arrived punctually and was …
Andrew Jackson arrived early with my approval. He took all Covid precautions and was very pleasant. He got to work right away and performed his job efficiently and successfully. I was very impressed. This was one service I received during my stressful move to a new residence that went off without a hitch!
This review is specifically about the customer service I received from Kyle at B.A.I. Connect. I don’t think in setting up any service that I’ve ever spoken with the same contact every time and had such follow-up. I was going back and …
This review is not about my Bel Air service, as honestly I have experienced several issues with it to date, but about one of their exceptional employees with whom I had the pleasure of dealing with today. His name is Andrew and he’s the …
I had the most pleasant experience with Lem today when he helped me with a complicated issue. We were able to get the problem resolved efficiently, it saved time and money, and it was in the middle of a pinch. Thank you BAI for coming through! 5 Star Experience.
I’m new to the area and am using Bel Air Internet for the first time. So far they have the best customer service I have experienced in a while. Easy to get someone on the phone quickly, great follow up, and Andrew the technician was super …
I agree that the service when running is great. The customer service process when your service is down is dismal. I called with my cable out waited two hours to speak to someone then waited for 30 minutes for them to schedule an appt. Four …
Our technician, Andrew, communicated when he would arrive, took COVID precautions, was polite, prompt and responsive. I felt comfortable having him in my home to complete the internet set up. Would definitely recommend.
Andrew was amazing. His service is above and beyond his obvious technical and professional skills, He diagnosed my internet problem, not the expected one, presented my options clearly and facilitated the best one for me.. He was …
Great service at every step! Easy to set up, no red tape – very straightforward. Also, their customer support service is AMAZING. When I called to start service they talked me through my options and made it so simple. …
We had the best experience with Andrew! He was very efficient and knew what he was doing…not to mention very nice! It was a pleasure meeting him and we are now fans of the company overall 🙂
Andrew has amazing customer service!! I talked to Joey and she was seriously one of the best and most helpful customer service agents I’ve ever spoken with! She helped me out with everything and more and went above and beyond to make sure …
I like that every once in a while a technician like Andrew arrives to install new devices and fix problems. Andrew was very professional, efficient,
Knowledgeable and extremely capable with a very pleasant demeanor. I wish we could have Andrew solve all of our internet and viewing problems all the time.
Andrew J just installed our receiver and wifi and he was incredible! So nice, polite, efficient; and gave us a full walk through of all the direct tv features and we are first time users. Extremely happy with Andrew and the service provided. Would definitely recommend to friends and family in the future.
Andrew did a great job in helping us get set up – he not only did the work in getting us connected in a quick and socially distanced manner, he showed us how to expand properly and what options we could take advantage of for adding …
I just had my service set up by Edward and he did a fantastic job. In and out in fifteen minutes, explained all the cables and set up to me and even left me a longer cable in case I decide to use molding to hide the wires. He was very …
After calling to check, Axel actually arrived EARLY (unheard of in the realm of service providers) and finished the installation in just 30 minutes, while I had budgeted an hour. Was super efficient, friendly, and knowledgeable. Answered …
Andrew was amazing! He made sure he addressed all my concerns and set up my cable and internet with ease. Very impress with the quality of customer service, definitely happy with the service.
My experience with BAI was great! I received an unsolicited phone call about the company’s suspicion that my internet connection was likely bad due to some issues with wiring and that if I was up to it, that they’d like to fix it (for …
Andrew did an excellent job. He went far beyond what was necessary to do what was best for me. He checked a connection behind the wall, and discovered something that should be done better. He fixed it, explaining what he was doing. He …
The installation tech, Elmer, was great–super time efficient, professional, and friendly! Other customer service reps that I’ve spoken to have also been helpful, which makes the headache of getting and managing wifi in a new apt so painless.
Moved and cancelled my service months ago only to now receive a credit card bill with no documentation of charges. I have emailed and called, but no one returns messages. Really disappointing.
Quick, efficient service with no hassle and a professional technician. Edward was able to arrive early and set up my Internet, TV, and router in no time at all. He made sure to ask my opinion during the set up through each step. I ran speed …
Andrew helped me do my install today for my new apartment! BelAir has been helpful with getting my service set up. Andrew was respectful of my apartment and wore booties to keep it clean. The install was quick and he showed me photos of …
Erica was very helpful and informative about the different options available. She was easy to contact and responded quickly. Extremely easy account setup and appointment scheduling, unlike the other “big” companies. Andrew did an excellent …
Andrew came over to install my internet and cable, and he arrived on time and was accommodating when I had to arrange someone else to let him into the apartment. Quick and efficient with great communication. Highly recommend!
Willie and Andrew were so helpful to me about my television. They figured out the problem and nicely explained to me that the television is too old to Provide the service I need. They were so pleasant in answering all my questions. I …
This is the worst Internet provider in California. I have been trying to cancel the service and return the router for over a week now. When I call customer service they are saying there is nothing they can do to help me and that I need to …
Soooo glad these guys were an option. I was dreading signing up for Spectrum. Luckily my building listed Bel Air as an option – I hopped on their website and liked what I saw – month to month contracts, competitive rates (spectrum charges …
Jesus was super patient in setting up my cable at my new building and very accommodating to make sure everything was perfect before leaving. He was very patient and courteous while I was moving and did not have my router available until …
We needed a new router so we called and were set up with an appointment within a few days time. I received a call that the technician was early and would it be ok if he came in earlier than the scheduled time. I appreciated the heads up and …
Extremely happy with the service; Andrew did a great job! He showed up on time and wore shoe booties to keep the floor clean. The installation was quick and he left an extra cable to use with a smart tv. Andrew explained everything; was polite and friendly. I highly recommend!
Spoke with several reps over the course of the past week to get through a rather difficult setup experience. Jordan and then later Keith were exceptional at helping me troubleshoot various issues and definitely went above and beyond to make …
Elmer was extremely efficient and helpful. We encountered a few electrical issues along the way but he was very diligent and made sure the internet connection was working properly. It was a pleasure working with him and I would highly recommend him and this service.
Alex Rocha was a wonderful tech. He answered all our questions and was very polite and conscious of being in our space. He was quick and told us if we had any issues we could reach out to him on his personal cell phone. It was a great first impression with the company.
Andrew was super helpful, knowledgeable and efficient. He was in and out in 30 mins and our internet works great. He also made some recommendations for the setup as well as some other devices and personal preferences he has which was much appreciated. Bel Air is awesome and so was Andrew, thanks guys! Highly recommend!
We decided to switch over to Bel Air and so far it has been a great experience. Eli, our sales rep, has been very responsive and helpful in answering questions and resolving issues about scheduling and the service. Another star has been …
I called Bel Air on a Saturday and I had an appointment set up for Tuesday of this week 12/15. They changed the appointment time but I had planned to be home that day. Diana said they were running a three month special for Internet, which …
They are hands down the worst service provider Ive ever had. Constantly having outages or not giving me the speed I pay for, for the past year, and always blaming it on some system upgrades. How can you be upgrading your stuff all the time, …
Andrew is absolutely amazing!! We had a very challenging situation with the placement of our equipment and he not only quickly found a solution but exceeded our expectations in the process. He is an extremely valuable team member for Bel Air Internet!
Technician Andrew successfully installed my latest model cable box that can record up to 200 hours of HD and 5 programs at a time versus my old outmoded model which recorded just 2. He was very pleasant and clearly knew what he was doing. The new box is quicker and both box and remote more intuitive, so I’m very happy so far.
Andrew was absolutely wonderful! He arrived at the beginning of the time window so I didn’t have to wait. He was knowledgeable and incredibly helpful, and the installation went smoothly and quickly. I highly recommend this excellent service!
Our technician, Andrew Jackson was actually early for our scheduled appointment 👍🏼And couldn’t have been more courteous, professional and efficient. He walked us through every he was doing and ensured we were aware of the 12-24 hour …
Have had a great experience with BAI so far. It was very easy to call and set up all my services. The options were easy to choose from. They were fast to get back to me and help me set up everything. Andrew came on time and got everything …
So far so good! Andrew Jackson (lol) came to set up my service yesterday. He was early, but they’d called in advance to say he was running early and asked if he could come earlier, which I thought was super nice! It’s great that there are …
Andrew knew exactly the problems with the connection for the tvs in my unit . He was able to fix it with the best of his ability. Very professional and knowledgeable. Definitely I recommend him with any cable and Internet issues .
Daniel and Samuel are AWESOME! They came to my downtown Los Angeles apartment building to set up my internet service and they were so professional and helpful and came back to help me set up my printer and my desktop and were super friendly …
Update! – BAI has decreased the price in my building. Very reasonable! The internet is great. The customer service is great. And now the price is great! Thank you …
Andrew is super efficient and thorough. He installed internet in our new apartment, picked a great discreet spot for the modem, gave us advice on how to operate and troubleshoot the, and was super kind and patient with my 86 year old dad. …
Giving it 2 stars, because when it works, it’s pretty great. But I’ve had.. so…many… outages. And for long periods of time. Had a 12 hour outage last Friday and it feels like a big one happens monthly. Currently been out for 6 hours and …
He was able to find out what was wrong with my internet and fix it quickly. He is very informative and answered all of my questions. Also very friendly person. Thank you!!
Andrew was wonderful! He and his colleague were very kind, professional, and extremely helpful! He provided excellent service and was very knowledgeable about the internet, direct TV, and my building! I highly recommend him and BAI Connect.
Andrew was a great technician! He came out and setup the internet in a short amount of time. I work from home so I really appreciated his quick turnaround and stellar service!
Andrew provided stellar technician service!! I’d give him over 5 stars if I could. He was very thorough in troubleshooting and explaining my DirecTV issue. He also answered all of my questions, and even pointed out some tips for using my DirecTV remote and various menus.
Andrew was fantastic! He was on time and very accommodating to my schedule. Andrew made sure I was pleased with the service and continue to be by showing me easy ways to get in touch with the company in case I need anything. I am very impressed with Bel Air and Andrew. I highly recommend it!
Connection is very spotty. Not very consistent. The automatic payment process is easy and month to month. Cancellation process is slow and they charge for the entire month so if you cancel there is no proration for the remainder of the …
Andrew did a great job with the installation in my home today. For one, the appointment (“not a window” as I was told in the scheduling phone call) was at 9 am and Andrew was here at 8:57 am. Wow! …
Andrew was extremely helpful and professional. He was very helpful with providing me with immediate answers, addressing my concerns, going out of his way to double check my connection and router. I have renewed confidence in the BAI Connect team after my interaction with Andrew today.
Hugo R is a tech genius! He came in and fixed my internet directv and knew just what to do to get my dead phone line to work again. Thank God for Hugo R.
I recently switched over to Bel Air from Spectrum and am having a great experience. My interactions with the staff have been personally handled and with quick to response. Andrew Jackson is the technician who came to setup the service at my …
Andrew arrived within the scheduled time and gave a 15 minute call ahead of time to say he was arriving.
He was professional and efficient and knew exactly what to do, even though our …
I gave a bad review emotionally last time because the Internet was disconnected at important time. But,actually it was the fastest service I have used in the west so I changed the review to be honest.
Andrew was absolutely phenomenal. He went above and beyond and made sure that the wifi was to the best working ability and my needs. The apartment complex I live in didn’t have the appropriate setup for his connection at first, but Andrew …
While BAI is a good service (sometimes hit or miss), This review is specifically for the exceptional technician, Andrew Jackson, who went above and beyond the problem we called him about. Not only did Andrew promptly identify and resolve …
Great communication and service. Hugo R. and Dion R. troubleshot all of my internet issues and went above and beyond to reconfigure my setup to get the most out of it. My install is now better than it was before the issues. Overall a solid experience.
Andrew was amazing. Called me before arriving, and told me the exact time he would be at my place. Andrew was prompt and very respectful. Andrew also put on shoe covers as I have carpet and Covid and I felt safe. Andrew was respectful and worked in a timely manner. Thank you Andrew! Highly recommend!
Andrew upgraded my equipment with the greatest efficiency. Provided advance notice of his arrival time, adhered to all safety protocols, and communicated clearly in response to a few questions I had. Absolutely five out of five stars for excellent service.
Highly recommend this internet provider! They sent someone to install (Elmer) and he not only came earlier than expected but finished the entire set up in 10 minutes flat. Other providers/services are way overpriced, take a week to process, …
Spotless. The service that Andrew Jackson provided me was well beyond my expectations. After dealing with other providers, I kind of got used to delays, excuses, poor quality and a general mess I had to clean after. He did not just made a perfect installation but even gave me important tips on my setups
Everything was fine but after two months my internet started to drop, and I called customer service but they couldn’t fix the problem, and now they say that for the technician to come to my house they are going to charge me $100 dollars …
Although they had to move my appointment, when a prior installer got ill, the rescheduled installation went great. The installer, Andrew Jackson, was nice, knowledgeable, efficient and very competent. If all company team members are as good as Andrew, I expect that we will a great experience with BAI going forward.
Today I had a service appointment to replace a 4+ year old wireless router. My service person Andrew called just a bit ahead of time to make sure I was ready for the appointment and he showed up promptly and prepared to install my router …
Andrew was my BAI Tech. Extremely helpful, professional, friendly, efficient, knowledgeable. Made great recommendations to get the best wifi reception in my unit based on layout and placement of the router. Very thoughtful when setting up …
After being told by your people on the phone 11/30/21 that the problem for our TV that did not work was the remote. they sent us a new remote direct TV remote control received 8 days later. The remote did not connect to the box. After a …
I called to set up BAI internet this afternoon and was very impressed. Unlike other service providers, I was immediately connected with a representative, Kyle Mason, who was extremely helpful in ensuring this was done promptly and …
The installation process was pretty quick and smooth. The Tech guy name was Alex Rocha, he is a really awesome decent guy. Helped me with my questions and tested everything and make sure all works. Also, he gave me some advice about the …
Andrew from BAI Connect came to fix my landline phone connected to the Internet. He was courteous, confident, and efficient at carefully correcting the problem. He also put me in touch with a Manager for asking a unique question about the …
I am trying to cancel my service and wants to get a clarification regarding the billing for the last month. I have been trying to call for five days in a row since last week and there wasn’t a SINGLE time when a representative is available …
Today, Andrew installed DirecTV on three TVs. He was on time, extremely knowledgeable and professional. He was also patient in explaining to me how the system works, as I have always used cable. Andrew is the kind of service oriented person that reflects extremely well on a business. It was a pleasure to do business with him.
I had service for a year which was fine but it was been absolute hell trying to cancel with them. I moved out in mid March and I confirmed that my account with them was canceled via email. Then, in April, I receive another auto-charged …
Elmer came to install my router and was very friendly and respectful about coming into my space. There was an issue with the router I provided but he tried multiple times to make it work until he called David to bring me a new one to be …
Both Alan who arranged the set up of my service and Andrew who performed my installation were excellent. Both were accommodating and helpful. I was able to get my service installed in one day, even during the pandemic, which is a level of …
Juan has been to my home on a few occasions to fix or install things for my TV and internet service. Juan takes the time to explain to me what was done and how I need to use the device. Juan was on time, polite and patient. Juan is a Five Star gentleman.
After our office suffered from spectrum related misery, Jonathan Greenholtz arrived like a knight in shining armour to save the day. When we thought we had no choice but to deal with awful speeds and reliability from the cable company, BAI …
Hands down worst company, let alone internet service. Wow. It’s funny how bad they are. I think it may be a ponzu scheme in reality. I’ve called countless times to set up service in my residential home, but they keep insisting that my house …
Never had internet this fast or service so prompt. First they saved me from 20+ years of ISP tyranny. Then they worked extra hard to get things going in such an old building with ancient internet infrastructure. Kyle’s service is first class and swift to respond. I highly recommend.
Please do yourself a favor and go with ATT! BAI Connect is terrible. Ghetto to say the least. I’ve been trying to cancel my service for the last couple months. I was told they couldn’t cancel Over the phone and I had to send an email. I’ve …
This internet company is TRASH We had services for a couple months with the slowest connection EVER. I work from home and this company is not reliable and very inconvenient for anyone who depends on the internet to make a living, not only …
Erica was super accommodating and helpful with scheduling my installation. She provided options that would suit my needs for Internet service. Andrew the technician finished early with a client before me and Erica was nice enough to call …
My technician, Andrew was amazing!
Having not known of the service company before & being new to the area, Andrew answered my questions with the utmost knowledge, professionalism & conciseness. …
Called 4 times in the past two days and I think they make you wait on purpose. Simple task as scheduling a service appointment takes about 35-40 mins of being on the line. Some people who work there are straight up rude, some seem like they …
The maintenance people, Juan and Hugo, were fantastic. They followed back any problems and waited to make sure my wifi worked as well as my connected internet. They were professional and courteous and came within the repair window.
Leon finished the work quickly and efficiently. He is friendly, professional and good at conversation. It was an interesting experience for me. And Thank you again！
Juan and Jesus (BAI Techs) went above and beyond to troubleshoot my issues: (1) 771 Satellite Signal Issue; (2) pixelation; and (3) the picture freezing. …
I am living in 800 S Harvard. The internet provider is Bai Connect. The internet is always cut off. Their customer service specialist is not professional and patient. They don’t care about your feelings. They will only say “I don’t know and …
My BAI Technician Juan gave great service! I’ve been having wifi issues & he finally found the problem with my wiring and fixed it. He did this in good timing and was very professional. Thank you Juan for your great service!
Kyle was helpful. However, my installation tech was amazing. He came in and was quick. They pushed my installation date up the day of and made sure I had everything I needed. The installation tech went above and beyond to make sure that I …
This is seriously the best Internet service I’ve ever had and I’ve lived in a number of different cities. The customer service is unparalleled and I’ve never had a service interruption until today. When I called Customer Service to report …
An actual terrible company with terrible customer service. The Accounting/billing department never picks up their phone and they never call back. You will have random charges on the bill and no one to speak to about them. The only department that picks up their phone is the ‘new service’ line. Go figure.
HORRIBLE! Absolute horror. Dealing with BAI is like dealing with the Keystone Cops! Everyone’s running about like chickens with their heads cut off. DO NOT WASTE YOUR TIME.
Leon was great and even though the meter was having technical difficulties he tried different things until he got the service working to ensure everything was working correctly. Thank you Leon!
I just had Andrew and Harrison come and correct my Internet, and this was one of the BEST experiences with a Internet Company ever! Andrew was VERY knowledgeable and did GREAT work, and took the time to explain things to me. Harrison also provided GREAT support! 5 Stars All the Way across!
I have not have their internet services for over an year, and BAI connect is still charging me. I tried to contact them via phone/email however never get a response back. If you want to regret for the rest of your life of being charged for …
Leon Smith was my technician today 10/21/22. He was very professional, friendly and well versed in his craft. Most importantly he listened to my internet / router issues. He gave viable suggestions and replaced the router which I felt …
The customer service is ok. You can feel that the agents are not professional at all even though they are patient and nice, but they always make easy problem more complicated than it should be. …
When the company was under aerioconnect we had no issues but since BAI connect took over it has become a nightmare. We have voip, internet and billing issues that nobody replies. For weeks, we have been emailing them without any response. Just horrible – stay away from this joke of a company.
absolute trash. i’ve been using bel air (or forced to use bel air through my apartment complex) and it’s awful. the network will randomly go down for no reason and no one knows when it’ll be back online. literally the lowest quality …
Stay far away!!!!
Lost wifi I use for work for 3 days, couldn’t get anyone out here. I have a Very tight work schedule, confirmed a 9-10 o’clock appointment 2 times in a row had …
I am going make sure that fake surface reveals so that it does not scam other people. At first, they will allure you in with lowest monthly charge, then they will add up the charge with renting a router ($10 monthly / another tax amount of …
Update 6-Nov- it has not improved. Every week outage. Last week. This weekend 5-Nov 1 hour, then 6-Nov since morning had wrong settings… in the afternoon from 7pm again outage. BAI you don’t know how to manage network go and do another job! …
When it works the internet is fine. But if it goes down, have fun with their customer service. If you think Spectrum’s customer service is unhelpful — just wait for BAI. …
I was glad to find out the BAI Connect serviced our office building. The contract prep all the way to installation was quick and simple. Our technicians Fernando and Andrew were professional and very helpful in installing the fiber lines and working with our IT department to make sure everyrhing worked.
They have the worst customer service ever!! Wish I could give them 0 stars. I have been trying to get in touch with the tech team since Wi-Fi network isn’t showing up. Every single time I call them, they don’t have a solution and they …
The internet signal is super weak. I have tried using different ring door bells but they do not connect to the internet while Brittney stated that the ring doorbell will work well with 500 speed. The most important is that the billing …
Horrible experience with BAI Connect.
I switched to BAI connect due to its popular in my apartment. I got a special promotion for $49.99 a month, but I realized I was overcharged with $68.51 each …
The internet service provided through BAI in my apartment building is good. Speedy and rarely goes down. The reason I am giving them a poor review is their customer service. …
Hugo R was incredibly professional and kind. He took the time to answer my questions and when I was still confused he went in depth which made me feel comfortable. Highly recommend Hugo R again he was on time, communicated effectively, highly knowledgeable, and professional.
Hugo R was super cool – he replaced our old router, wall-mounted it and cleaned up the Ethernet spaghetti coming out of the cable box. He also explained the benefit of hard-wiring some devices and how to test the ports in the different rooms. Thanks again, Hugo!
Been calling for two month, and left hundreds of voice mails, , no one reply at all. Bad customer service of billing and sales department. If there’s a 0 star, i will definitely chose it. Has told ALL of friend to not chose Bal connect. If you love your life, stay away from it
I’ve called multiple times throughout the span of two weeks, left multiple messages, even went through sales to get some kind of ticket set up with billing department. NOBODY answers, NOBODY ever called back. There is a system error where …
our wifi was completely out yesterday for 5 hours. and for the last 27 hours, it’s been going in and out. my partner and i have called them a total of 3 times since this first happened and the same representative has answered each time. the …
Andrew helped us with our Direct TV installation. He was fast, efficient, super nice, and totally accommodating! He showed up early to our appointment, ready to go–he’s our favorite at Bel Air! Andrew did my mom’s place too, and we are both so happy with the TV and with Andrew! He was awesome and the Direct TV works perfectly!
This review is for Sal. He went above and beyond to provide me with great customer service. He processed my order with excellence and in a timely manner. He was kind and professional.
Johana Monroy- was my agent to assist me directly on setting up an appointment to get my internet set up. She was most professional, quick and efficient! Followed up to ensure everything went smoothly! Thanks so much Johana and BAI Connect 🙂
Great service and conversation with Andrew! He arrived early for the appointment, but communicated beforehand to ensure it was ok. He was in and out, offering to assist with device connections before leaving and ensured we had the phone …
OMG! This is the worse technical experience I can have during my whole life. The guy I think he called Joseph in your technical services department is horrible! I am the POC of a property management company that we have over 20 buildings …
My internet was going out intermittently. Elmer the tech guru came out and replaced the modem. It is back up and running perfectly. He is super, friendly and professional. The service is top notch.
A fraudulent account was opened in my name and BAI Connect will not respond to repeated requests to close the account and stop demanding payment from me. On November 17, 2022 I received a notice of a balance owed in the amount of $65.95 but …
Not giving 1 star because I had them at a previous residence for a year and internet speeds were fine and the technicians got the installation done in one go. …
BAI Connect is hands down the worst most incompetent service I’ve ever delt with in nearly half a century of life. Service is deplorable and customer service is NON-EXISTENT. False promise after false promise after false promise and a week …
Very poor service. I didn’t have even a full 24 hours of working service within the first week of getting internet set up. I called support repeatedly and was told FOUR times over the span of two days that my issue was “escalated” and that …
Great service, competitive prices. No downtime ever in over 2 years. Johana was great and changed my account as requested in less than 5 minutes. Can recommend BAI.
Juan is the best of the best. He called me earlier before he arrived, which no one did it before. And it took only 15 minutes to figure out what is our problem and fixed it. Amazing !!
Leon Smith and Hugo R were amazing !! They were super helpful and they were patient and took their time explaining everything to my mom and I regarding internet and cable. They helped us a lot and I’m grateful for great people who love their work and understand customer service.
Thank you!
Leon and team were great! For whatever reason, when we tried to get our cable TV hooked up months before, the technicians couldn’t figure out the wiring in our building. This time around, everything got sorted quickly. From notifying us of arrival time to explaining wiring/set up for OnDemand, the techs were communicative and helpful.
The technician, Leon, was friendly and efficient. He installed a new router and got me up and running again in no time. Also, BAI gave me short appointment window, and he arrived within that window so I didn’t have to wait around all day. Great service all around.
Chose BAI for the competitive pricing for its services. Worked with Andrew Jackson during the install process and he was very professional, punctual, and informative. I had a few questions and he was able to answer all of them making it a very smooth process.
Andrew arrive to my installation early. he was communicative, clean and efficient and emphasized how simple it is to get my questions and concerns taken care of should I have any by calling bel air or using simple trouble shooting steps. the experience was painless and I appreciate the companies size and approachability.
Mitchell was the account rep and Angelo was my technician that came out for the install. Both were very helpful, considerate and easy to work with. The company is very responsive to any questions or issues and is WAY easier than dealing …
I just want to say that Manny A. did an amazing job installing my new router without interrupting my cable service. I was told it couldn’t be done–but he did it! VERY PLEASED and GRATEFUL. Also, want to thank Brenda (customer service) …
Andrew did an awesome job installing my internet and DirectTV. He was available earlier than the scheduled time and was able to get everything done in less than an hour. He answered all of my questions and made sure everything worked correctly. Had a great experience with Andrew and the whole BelAir team.
Technician HUGO was awesome! He was very friendly, knows exactly what he is doing, and saved me from the trouble I’ve been having with the internet! Highly recommend him to review any tech issues you’re having.
Andrew did a fantastic job setting up our DirecTV, Internet, and phone service at our new address today. Moving day is always stressful, but Andrew’s courteous, professional customer service helped make the day much easier.
Well done! Thank you.
Excellent service, they showed up 20 minutes early and called to get started. Our tech was Andrew Jackson. He explained and what he needed to do. In fact, an issue came up and it looked like we were going to have to reschedule. This was …
Daniel and Andrew did a great job today – friendly, courteous, and efficient. Very willing to explain what was going on. Everything looks and works GREAT! Additionally, Andrew noticed that I have Amazon Echo and inquired as to whether I had connected it to the new network. I hadn’t, so he helped me connect “her”. Yay, Andrew. 🙂
Andrew came to install an upgrade to our router. He was very helpful and made sure everything was working properly before he left. Bel Air Internet has always been efficient and reliable and it is better than other companies I have used in the past.
Andrew came to install my new unit today and was incredibly thorough. He made sure everything was working perfectly and made sure I didn’t have any questions. Top shelf service from Andrew.
Truly efficient and professional service. Andrew, the installer, was patient with my questions, extremely helpful and went beyond the call of duty. He did a fantastic job and in wore ‘foot gloves’ over his shoes to make sure no dirt was tracked in. Very, very happy with the install and the service.
Edward set up both internet and cable at my apartment. He was extremely knowledgeable about all of the equipment and answered any and all questions! He worked quick and was even early! Job well done! …
Edward was an excellent technician, walked me through the whole setup and explained everything thoroughly and easy to understand. Great experience! …
Edward was my technician who set up my Internet and he was awesome! He said everything up in just a few minutes, explain the whole process for me, and was super courteous. Coincidentally I ran into him while I was moving a bunch of stuff …
Andrew Jackson was awesome! He was on time, professional, and he got the install
Done quickly! He also stayed to make sure I had all my devices on the correct WiFi networks. Very happy. Thank you Andrew!
Hugo R was very helpful, explained what he fixed and what would be needed in the future if that problem arises and was quick to solve the issue
Andrew was great. I was running five minutes late for my appointment and he waited for me geaciously. I appreciated that he put booties on over his shoes without my having to ask. He was very efficient with the installation and was ready …
My Tech Andrew arrived on time. He was professional and clean wore mask & shoe covers in my home. Installation was quick and efficient.
Andrew installed my apartment’s new internet right as I was dealing with the movers, and it couldn’t have been a smoother experience. He was patient and understanding about the hectic nature of moving and even then still took the time to …
Great Experience!! Andrew and Willie set up my cable and internet, they were great! So fast, patient and knowledgeable… they did a great job! I couldn’t be happier with the service I received.
Andrew was punctual to the scheduled appointment. He clearly explained the options of which ports were able to configured for the new router from all the ports in the apartment. He gave great advice on my router explaining that it was time …
Travis was very helpful in getting our package setup and explained what the package would include. …
We have used Bel Air for a year and we’re totally satisfied from the set up to the technical service provided. So, we just moved and needed their services again. Andrew Jackson showed up and was so knowledgeable, so fast and so patient. He took the time to make sure everything was perfect. Excellent customer service!
Andrew was incredibly helpful when installing my internet. Unfortunately, my electricity was disconnected but Andrew was still able to install as much as he could while thoroughly explaining the next steps once my electricity is back on. …
Bel Air tells you when they will be arriving – versus having a 4 hour window when the tech MIGHT arrive, that was great. …
Everyone was great!!! Dave our sales rep was super nice and did everything he could to get our tech out as fast as possible. Andrew our tech arrived right on time and got the work done quick and worked right away, he even helped rangle some …
We got great and fast service today to get our new cable subscription up and running. Andrew was great, fast, and knowledgeable! We have had BAI internet for a year now and it is very fast and reliable.
I love this repair company! they were so fast and attentive. We worked with Edward, and he was extremely professional and really helpful. He explained what was going wrong and most importantly he had us up and running within an hour!! Thank you so much!!
Great service. Showed up on time and troubleshooted some issues with old wiring in a timely manner. Andrew was professional and courteous throughout the entire appointment. Would highly recommend!
I was impressed with how Andrew (technician) and Abbie (sales) were very helpful. …
Andrew was our service technician and he was very helpful and professional. He took his time to help us understand our internet speed concerns and gave us various options on how to best move forward. He was knowledgeable and was able to get us up and running in no time.
Jamie was absolutely awesome and quick setting up the service! Extremely courteous and professional! William was great getting the appointment set quickly and easily. Thank you to Mike at the office and the whole team for making this a great experience!
Edward was amazing! I was a little late getting home from work and he patiently waited (he was right on time)! Very polite, excellent customer service. Thanks Edward! Abbie was also very helpful over the phone. Everyone I spoke with at Bel Air was professional and very sweet.
Good experience with tech support. Jesus Quirarte the technician arrived when scheduled and was professional and helpful. He installed a new router and made adjustments that I as the customer requested. Much improved over the old Aerioconnect, BAI knows what they are doing and provide great customer service.
I had a very pleasant and smooth experience with Bel Air! Eli scheduled me for installation and was so helpful in rescheduling the appointment when a conflict came up. Daniel was the technician who came out for installation and after …
Our new apartment building recommended either Spectrum or BAI. Spectrum was offering monthly service in the mid $60 range plus other costs for a one year commitment, at which point I’m sure the price would be raised. Their offering was for …
Sergio and Andrew came out to install a new router and were totally fantastic. Not only was it early in the morning (I had a limited time frame) but I also had four sleeping roommates that both Sergio and Andrew took great care not to wake …
Andrew Jackson was early for our appointment. First great impression! Hooked everything up within 30 mins and was very informative and knowledgeable. Great asset to the Bel Air company. Thanks again Andrew, awesome job!
I’m new to the area and am using Bel Air Internet for the first time. So far they have the best customer service I have experienced in a while. Easy to get someone on the phone quickly, Alex was patient with all our questions and was …
Wow….Andrew Jackson. I’m writing this review hoping to convey as earnestly as I possibly can just how completely blown away my wife & I were at how excellent Andrew was with us today. I can sincerely say that if we were to consider all …
Great customer service. Erica and Mitchell were wonderful helping me choose which service and route I needed and getting the appointment set up. Edward was able to get it set up in no time while we were getting moved into our new place. They have been great to work with so far.
I received great service from Bel Air, especially from Andrew Jackson the installation tech. He was on time and efficient and very helpful. Also Diana was great in setting the appointment for me immediately. Great service thus far, thank you.
Andrew Jackson was great! He got the job done quickly and made sure not to leave until my questions were answered! Thank you Andrew for your service and professionalism.
Andrew did a great job installing my internet today. He was very professional, wore a mask and covering for his shoes. He answered all of my questions, was quick and stayed until the service was live and could be tested. Five stars!!!
Double charging me due to a system update on their end that somehow reactivated sevice from a home I lived in two years ago. Impossible to get a hold of anyone responsibile for correcting this issue. Repeated attempts to call and leaving messages has resulted in nothing. Incredibly frustrating, would not recommend.
I had to housesit for my son and daughter-in-laws installation. The tech, Edward was awesome. He had to come out twice, not his fault, and did so with professionalism and skill. If given the opportunity, I will continue to use this company …
Andrew was fantastic! Great service and friendly staff. Andrew got the job done quickly and I couldn’t be happier. Will definitely be using Bell Air Internet again and I highly recommend their services.
Andrew was very helpful, efficient and friendly. He installed the new router quickly and easily. I recommend him.
Andrew was so professional and helpful! Even though he came to set up my cable, he helped with my internet and gave me recommendations for apartment set up since he knows the building so well. Awesome service!
Thank You Kyle! We were having a difficult time getting our system updated and had hit many road blocks in the process. Fortunately Kyle, from BAI Communications, answered the line and got us to the finish line. He was patient, …
I just had my service set-up by Andrew and as you can see by my 5-star review, it was top notch. He went above and beyond what he came to do , which was to se-up my cable and internet. He gave me tutorial on how to use my smart TVs and …
Elmer from BAI came by to set up my DirectTV. He was fast, professional, courteous, able to explain everything, and gave me some good advice as I plan my home entertainment system. Just a great experience all around.
Worst internet service in los angeles. if they have a monopoly in your area/building you should reconsider your move.
Just had Andrew J install a new router today. He was very professional and called 30 minutes before he arrived to give me heads up. It was complete in just 30 minutes. Great service!
Mr. Andrew Jackson is an asset to your company. He was very professional, polite, knowledgeable and should have a degree in teaching! I am not a technical person, even with the simplest devices, but Andrew showed me and tested me in how my …
Awesome and amazing service — super quick and seamless: within minutes, wifi was set up. Elmer was the one who helped me and he was an absolute joy, knew his stuff and … was just so fun to chat with!!
Andrew helped me with the installing of my internet/cable. He was super professional, from wearing booties to enter my home, to answering all my overly snoopy questions regarding the setup and connectivity of my home. He was super …
I called BAI just to assure myself that I was still on their most price effective plan for me. I am 80 years old and a little inept on my computer, but I talked to a rep named Kyle who patiently walked me through everything. In all these …
Andrew is a professional specialist. Did the job quickly and efficiently. He also very polite. He called 15 minutes in advance he came. And it took him no more than 30 minutes to install the Internet.
Andrew was professional, efficient, and knowledgeable in installing the receiver. He provided information that was helpful in using the cable box and how to access all of the features.. Great service
The customer service is incredible. Edward was the nicest and most helpful technician I’ve come across. He had me installed in 10 minutes, answered all my questions, and even showed me how to disassemble a couch I’ve been trying to get rid of. Perfect experience.
Andrew was polite, professional, called ahead and completed the project. I would recommend highly. I just wish his employer BelAir wouldn’t charge their current customers so much to move their equipment.
I needed wifi set up fast and Mitchell in sales was a huge help! He helped me set up an appointment on a Saturday, The technician Manny was very efficient and professional. He set up the router in no time. I love when I call the customer …
Andrew was awesome, he did a great job and was very professional. He gave us great advice and great instructions on how to use our internet services!! We would absolutely call him /the company if we had any questions/concerns as he was super friendly and extremely knowledgeable 👍🏽👍🏽👍🏽👍🏽 …
Juan was an awesome tech. He ensured my internet install went smoothly and was completed in one visit. He even took extra time to troubleshoot issues outside of his control to ensure my internet was up and running ASAP so I could work from home! Thank you Juan.
Andrew was 5 mins early to his appointment, which I was very happy with. He was also very patient as our two year old was watching him doing work. He was quick, very nice and made sure we were set up with everything. Andrew was seriously the best internet/cable guy we have ever had come into our home. Thanks Andrew!
I had a wonderful experience with BelAir Internet! Daniel was our tech and he was exceptional! He came in with positive energy and was very respectful and clear on what he was going to accomplish. He asked kindly on my input of where to …
I was very happy with the service Andrew Jackson provided me with setting up Direct TV. He was amazing. He was very efficient, knowledgeable and friendly. He was very patient explaining things to me. He went above and beyond! I would highly recommend to anyone!
Amazing! I literally called Mitchell & Andrew yesterday about the service. They Quickly walked me through packages and was very transparent. What’s More impressive is that they came out today! Love the service brother.
Quick and easy installation!!! thank you so much Andrew for making the process so seamless. The staff on the phones are also great and made it super easy when I had to adjust the time of my appointment. Definitely recommend using this company and I’m so happy with my service so far – thank you!
Had a wonderful installation experience with BAI’s tech Juan. He worked very professionally and clean, finished the job quickly and everything is working great. Thank you for a great service.
Andrew provided awesome customer service. On time, patient, fantastic setup. They do everything right that the big guys don’t. Highly recommend them. Andrew definitely knows what he is doing and was very helpful.
Elmer helped me so much today with connecting the internet to my router! He was so kind and very helpful! It was super quick and answered all my questions 🙂
Very happy I found Bel Air. They are a great alternative to the bigger players. They provide local and humanized service – my installer Andrew was GREAT. He was very polite and walked me through the ins and outs of their service, what makes …
Had my internet’s installed today my Jesus Quirarte and he was the absolute best! Jesus was super friendly and got the job done quickly. He made sure everything was working perfectly before he left. Couldn’t have asked for a better service!
Andrew Jackson was personable and completely professional. He went at the issue confidently and quickly. Knew what he was doing and got it sorted out within no time. Can’t say enough food things about him and the service he provided.
Erica – who signed me up – and Jesus – who installed my internet – were both so cordial, helpful and polite. I had trouble getting the e-mails and needed time to talk to my roommate over the options, but Erica was super patient. She managed …
Andrew hooked up our direct TV this week, did a fantastic job. He was punctual, quick, provided great updates as he went and stepped me through an explanation of how to use the system when done. Thanks Andrew!
Andrew was extremely helpful and courteous while setting up my internet connection. He answered any questions I had and quickly set everything up. Highly recommended! The customer service at Bel Air Internet is hands down one of the best …
Eli, my account manager, and Daniel, my technician, were absolutely excellent. I couldn’t be happier with their customer service and willingness to serve me. I can’t rave to you enough about their timeliness, their generosity, and how well …
Edward G was my technician. He was very professional and knowledgeable about my new internet service. He was on time for our install appointment and finished the work in no time. He even answers all our questions about our new services. I highly recommend Bel-Air and Edward G.
Andrew was professional and helpful in setting up my internet and directTV. He was safe with covid precautions and clean and quiet around my apartment. He called ahead of time and arrived on time. Overall very classy and efficient. Highly recommend!
The customer service with Bel Air is excellent. Andrew arrived on time and carefully installed my internet service. He offered to walk me through the process in case I had any questions about the installation. Andrew was very friendly, …
UPDATE-my building recently upgraded services without me knowing. Wesley on the phone was so nice and helpful and got me an appointment for 2 days later. Andrew was prompt and professional and was able to setup my new faster service in less …
I cannot say enough good things about Andrew.
He was so amazing and patience with us as we are not tech savvy. He was so pleasant and friendly. He explained everything to us and made sure everything worked. …
Andrew Jackson was awesome! Called 30 min before he arrived and had booties for his shoes and a mask. Super friendly and professional. 10/10 would recommend.
Bel Air has been great. I recently switch my service from one unit to a new one and they handled it effortlessly even with minor technical issues. Customer service was once again fantastic. Mitchell and John were great. Thanks for getting …
Andrew Jackson, the installer, as well as Dave and James, the scheduler and sales rep, all provided exceptional service to me yesterday, August 15, 2017. Andrew ran into some problems early on with the communication facilities in my home, …
Andrew came out to check out a problem with TV reception. The problem lay with the router which was outdated, so he explained at great length what the problems were so I could understand what was going on. He ended up installing a new …
Just had a service visit from Andrew and he was fantastic! Our service has generally been super reliable, but our router died last night. His visit was super quick but he did a great job, even offering to help us change our password for …
Katrina Vescio, AR Specialist, took care of me and my situation with professionalism and empathy. I returned my equipment a few days late, had VERY little money to live on for the next couple weeks and was charged a late fee. Other …
I had great service over the phone to decide on a service plan with Alex, then again a great experience with Andrew on the set up. Andrew was very knowledgeable and walked me through the hardware and the service speed guarantee. He answered …
Andrew and Axel came to do my installation and they were super quick and efficient. I didn’t have my TV moved in yet but they asked the brand and ensured my remote was set up to work with that brand. Sure enough, I finally moved in and one …
I am glad I chose Bel Air Internet.
Mitchell was helpful, understanding and incredibly efficient. He solved my …
Their no good always experiencing outages. They do not have a tech support they use third Party services Server plus which very limited only thing they’re capable of is sending a ticket up and depending on BAI they choose quantity over quality. Do not settle with this unknown internet service provider
This is more of a review for the installation technician than BAI. Jesus was on-time, fast, courteous and very thorough. He found an alternative method to get us connected on his first visit despite multiple damaged cables installed by the …
I’ve used BAI in the past and was quite satisfied with the service. In my return to West LA, I’m getting internet set up with BAI again.
Andrew was the technician to set it all up and he handled everything very …
Andrew, who helped me with the installation is great. He answered all my questions, and explained the network technology I didn’t know of. I am very happy with his friendly and informative service. Highly recommended! Kyle, who …
Andrew was very friendly and safe. He also went above and beyond with asking if I’d like the cable box in my media cabinet then setting up the remote so it works through a non-glass door. Very happy with Andrew and the installation!
Andrew came to install my internet, he arrived early and was wearing a face mask & shoe coverings to ensure my safety during installation. He was very polite, professional and was in and out in 30 minutes which I really appreciate. …
I had a great experience with Bel Air Internet. Both Travis (sales) and Andrew Jackson (tech) are very friendly and helpful. Travis patiently answered all my questions and set up the appointment for me. Andrew arrived punctually and was …
Andrew Jackson arrived early with my approval. He took all Covid precautions and was very pleasant. He got to work right away and performed his job efficiently and successfully. I was very impressed. This was one service I received during my stressful move to a new residence that went off without a hitch!
This review is specifically about the customer service I received from Kyle at B.A.I. Connect. I don’t think in setting up any service that I’ve ever spoken with the same contact every time and had such follow-up. I was going back and …
This review is not about my Bel Air service, as honestly I have experienced several issues with it to date, but about one of their exceptional employees with whom I had the pleasure of dealing with today. His name is Andrew and he’s the …
I had the most pleasant experience with Lem today when he helped me with a complicated issue. We were able to get the problem resolved efficiently, it saved time and money, and it was in the middle of a pinch. Thank you BAI for coming through! 5 Star Experience.
I’m new to the area and am using Bel Air Internet for the first time. So far they have the best customer service I have experienced in a while. Easy to get someone on the phone quickly, great follow up, and Andrew the technician was super …
I agree that the service when running is great. The customer service process when your service is down is dismal. I called with my cable out waited two hours to speak to someone then waited for 30 minutes for them to schedule an appt. Four …
Our technician, Andrew, communicated when he would arrive, took COVID precautions, was polite, prompt and responsive. I felt comfortable having him in my home to complete the internet set up. Would definitely recommend.
Andrew was amazing. His service is above and beyond his obvious technical and professional skills, He diagnosed my internet problem, not the expected one, presented my options clearly and facilitated the best one for me.. He was …
Great service at every step! Easy to set up, no red tape – very straightforward. Also, their customer support service is AMAZING. When I called to start service they talked me through my options and made it so simple. …
We had the best experience with Andrew! He was very efficient and knew what he was doing…not to mention very nice! It was a pleasure meeting him and we are now fans of the company overall 🙂
Andrew has amazing customer service!! I talked to Joey and she was seriously one of the best and most helpful customer service agents I’ve ever spoken with! She helped me out with everything and more and went above and beyond to make sure …
I like that every once in a while a technician like Andrew arrives to install new devices and fix problems. Andrew was very professional, efficient,
Knowledgeable and extremely capable with a very pleasant demeanor. I wish we could have Andrew solve all of our internet and viewing problems all the time.
Andrew J just installed our receiver and wifi and he was incredible! So nice, polite, efficient; and gave us a full walk through of all the direct tv features and we are first time users. Extremely happy with Andrew and the service provided. Would definitely recommend to friends and family in the future.
Andrew did a great job in helping us get set up – he not only did the work in getting us connected in a quick and socially distanced manner, he showed us how to expand properly and what options we could take advantage of for adding …
I just had my service set up by Edward and he did a fantastic job. In and out in fifteen minutes, explained all the cables and set up to me and even left me a longer cable in case I decide to use molding to hide the wires. He was very …
After calling to check, Axel actually arrived EARLY (unheard of in the realm of service providers) and finished the installation in just 30 minutes, while I had budgeted an hour. Was super efficient, friendly, and knowledgeable. Answered …
Andrew was amazing! He made sure he addressed all my concerns and set up my cable and internet with ease. Very impress with the quality of customer service, definitely happy with the service.
My experience with BAI was great! I received an unsolicited phone call about the company’s suspicion that my internet connection was likely bad due to some issues with wiring and that if I was up to it, that they’d like to fix it (for …
Andrew did an excellent job. He went far beyond what was necessary to do what was best for me. He checked a connection behind the wall, and discovered something that should be done better. He fixed it, explaining what he was doing. He …
The installation tech, Elmer, was great–super time efficient, professional, and friendly! Other customer service reps that I’ve spoken to have also been helpful, which makes the headache of getting and managing wifi in a new apt so painless.
Moved and cancelled my service months ago only to now receive a credit card bill with no documentation of charges. I have emailed and called, but no one returns messages. Really disappointing.
Quick, efficient service with no hassle and a professional technician. Edward was able to arrive early and set up my Internet, TV, and router in no time at all. He made sure to ask my opinion during the set up through each step. I ran speed …
Andrew helped me do my install today for my new apartment! BelAir has been helpful with getting my service set up. Andrew was respectful of my apartment and wore booties to keep it clean. The install was quick and he showed me photos of …
Erica was very helpful and informative about the different options available. She was easy to contact and responded quickly. Extremely easy account setup and appointment scheduling, unlike the other “big” companies. Andrew did an excellent …
Andrew came over to install my internet and cable, and he arrived on time and was accommodating when I had to arrange someone else to let him into the apartment. Quick and efficient with great communication. Highly recommend!
Willie and Andrew were so helpful to me about my television. They figured out the problem and nicely explained to me that the television is too old to Provide the service I need. They were so pleasant in answering all my questions. I …
This is the worst Internet provider in California. I have been trying to cancel the service and return the router for over a week now. When I call customer service they are saying there is nothing they can do to help me and that I need to …
Soooo glad these guys were an option. I was dreading signing up for Spectrum. Luckily my building listed Bel Air as an option – I hopped on their website and liked what I saw – month to month contracts, competitive rates (spectrum charges …
Jesus was super patient in setting up my cable at my new building and very accommodating to make sure everything was perfect before leaving. He was very patient and courteous while I was moving and did not have my router available until …
We needed a new router so we called and were set up with an appointment within a few days time. I received a call that the technician was early and would it be ok if he came in earlier than the scheduled time. I appreciated the heads up and …
Extremely happy with the service; Andrew did a great job! He showed up on time and wore shoe booties to keep the floor clean. The installation was quick and he left an extra cable to use with a smart tv. Andrew explained everything; was polite and friendly. I highly recommend!
Spoke with several reps over the course of the past week to get through a rather difficult setup experience. Jordan and then later Keith were exceptional at helping me troubleshoot various issues and definitely went above and beyond to make …
Elmer was extremely efficient and helpful. We encountered a few electrical issues along the way but he was very diligent and made sure the internet connection was working properly. It was a pleasure working with him and I would highly recommend him and this service.
Alex Rocha was a wonderful tech. He answered all our questions and was very polite and conscious of being in our space. He was quick and told us if we had any issues we could reach out to him on his personal cell phone. It was a great first impression with the company.
Andrew was super helpful, knowledgeable and efficient. He was in and out in 30 mins and our internet works great. He also made some recommendations for the setup as well as some other devices and personal preferences he has which was much appreciated. Bel Air is awesome and so was Andrew, thanks guys! Highly recommend!
We decided to switch over to Bel Air and so far it has been a great experience. Eli, our sales rep, has been very responsive and helpful in answering questions and resolving issues about scheduling and the service. Another star has been …
I called Bel Air on a Saturday and I had an appointment set up for Tuesday of this week 12/15. They changed the appointment time but I had planned to be home that day. Diana said they were running a three month special for Internet, which …
They are hands down the worst service provider Ive ever had. Constantly having outages or not giving me the speed I pay for, for the past year, and always blaming it on some system upgrades. How can you be upgrading your stuff all the time, …
Andrew is absolutely amazing!! We had a very challenging situation with the placement of our equipment and he not only quickly found a solution but exceeded our expectations in the process. He is an extremely valuable team member for Bel Air Internet!
Technician Andrew successfully installed my latest model cable box that can record up to 200 hours of HD and 5 programs at a time versus my old outmoded model which recorded just 2. He was very pleasant and clearly knew what he was doing. The new box is quicker and both box and remote more intuitive, so I’m very happy so far.
Andrew was absolutely wonderful! He arrived at the beginning of the time window so I didn’t have to wait. He was knowledgeable and incredibly helpful, and the installation went smoothly and quickly. I highly recommend this excellent service!
Our technician, Andrew Jackson was actually early for our scheduled appointment 👍🏼And couldn’t have been more courteous, professional and efficient. He walked us through every he was doing and ensured we were aware of the 12-24 hour …
Have had a great experience with BAI so far. It was very easy to call and set up all my services. The options were easy to choose from. They were fast to get back to me and help me set up everything. Andrew came on time and got everything …
So far so good! Andrew Jackson (lol) came to set up my service yesterday. He was early, but they’d called in advance to say he was running early and asked if he could come earlier, which I thought was super nice! It’s great that there are …
Andrew knew exactly the problems with the connection for the tvs in my unit . He was able to fix it with the best of his ability. Very professional and knowledgeable. Definitely I recommend him with any cable and Internet issues .
Daniel and Samuel are AWESOME! They came to my downtown Los Angeles apartment building to set up my internet service and they were so professional and helpful and came back to help me set up my printer and my desktop and were super friendly …
Update! – BAI has decreased the price in my building. Very reasonable! The internet is great. The customer service is great. And now the price is great! Thank you …
Andrew is super efficient and thorough. He installed internet in our new apartment, picked a great discreet spot for the modem, gave us advice on how to operate and troubleshoot the, and was super kind and patient with my 86 year old dad. …
Giving it 2 stars, because when it works, it’s pretty great. But I’ve had.. so…many… outages. And for long periods of time. Had a 12 hour outage last Friday and it feels like a big one happens monthly. Currently been out for 6 hours and …
He was able to find out what was wrong with my internet and fix it quickly. He is very informative and answered all of my questions. Also very friendly person. Thank you!!
Andrew was wonderful! He and his colleague were very kind, professional, and extremely helpful! He provided excellent service and was very knowledgeable about the internet, direct TV, and my building! I highly recommend him and BAI Connect.
Andrew was a great technician! He came out and setup the internet in a short amount of time. I work from home so I really appreciated his quick turnaround and stellar service!
Andrew provided stellar technician service!! I’d give him over 5 stars if I could. He was very thorough in troubleshooting and explaining my DirecTV issue. He also answered all of my questions, and even pointed out some tips for using my DirecTV remote and various menus.
Andrew was fantastic! He was on time and very accommodating to my schedule. Andrew made sure I was pleased with the service and continue to be by showing me easy ways to get in touch with the company in case I need anything. I am very impressed with Bel Air and Andrew. I highly recommend it!
Connection is very spotty. Not very consistent. The automatic payment process is easy and month to month. Cancellation process is slow and they charge for the entire month so if you cancel there is no proration for the remainder of the …
Andrew did a great job with the installation in my home today. For one, the appointment (“not a window” as I was told in the scheduling phone call) was at 9 am and Andrew was here at 8:57 am. Wow! …
Andrew was extremely helpful and professional. He was very helpful with providing me with immediate answers, addressing my concerns, going out of his way to double check my connection and router. I have renewed confidence in the BAI Connect team after my interaction with Andrew today.
Hugo R is a tech genius! He came in and fixed my internet directv and knew just what to do to get my dead phone line to work again. Thank God for Hugo R.
I recently switched over to Bel Air from Spectrum and am having a great experience. My interactions with the staff have been personally handled and with quick to response. Andrew Jackson is the technician who came to setup the service at my …
Andrew arrived within the scheduled time and gave a 15 minute call ahead of time to say he was arriving.
He was professional and efficient and knew exactly what to do, even though our …
I gave a bad review emotionally last time because the Internet was disconnected at important time. But,actually it was the fastest service I have used in the west so I changed the review to be honest.
Andrew was absolutely phenomenal. He went above and beyond and made sure that the wifi was to the best working ability and my needs. The apartment complex I live in didn’t have the appropriate setup for his connection at first, but Andrew …
While BAI is a good service (sometimes hit or miss), This review is specifically for the exceptional technician, Andrew Jackson, who went above and beyond the problem we called him about. Not only did Andrew promptly identify and resolve …
Great communication and service. Hugo R. and Dion R. troubleshot all of my internet issues and went above and beyond to reconfigure my setup to get the most out of it. My install is now better than it was before the issues. Overall a solid experience.
Andrew was amazing. Called me before arriving, and told me the exact time he would be at my place. Andrew was prompt and very respectful. Andrew also put on shoe covers as I have carpet and Covid and I felt safe. Andrew was respectful and worked in a timely manner. Thank you Andrew! Highly recommend!
Great service from Andrew (upgrading service to 300Mbps). Professional, polite, knowledgeable, fast, proactive. Couldn’t ask for more. …
Andrew upgraded my equipment with the greatest efficiency. Provided advance notice of his arrival time, adhered to all safety protocols, and communicated clearly in response to a few questions I had. Absolutely five out of five stars for excellent service.
Highly recommend this internet provider! They sent someone to install (Elmer) and he not only came earlier than expected but finished the entire set up in 10 minutes flat. Other providers/services are way overpriced, take a week to process, …
Spotless. The service that Andrew Jackson provided me was well beyond my expectations. After dealing with other providers, I kind of got used to delays, excuses, poor quality and a general mess I had to clean after. He did not just made a perfect installation but even gave me important tips on my setups
Everything was fine but after two months my internet started to drop, and I called customer service but they couldn’t fix the problem, and now they say that for the technician to come to my house they are going to charge me $100 dollars …
Although they had to move my appointment, when a prior installer got ill, the rescheduled installation went great. The installer, Andrew Jackson, was nice, knowledgeable, efficient and very competent. If all company team members are as good as Andrew, I expect that we will a great experience with BAI going forward.
Today I had a service appointment to replace a 4+ year old wireless router. My service person Andrew called just a bit ahead of time to make sure I was ready for the appointment and he showed up promptly and prepared to install my router …
Andrew was my BAI Tech. Extremely helpful, professional, friendly, efficient, knowledgeable. Made great recommendations to get the best wifi reception in my unit based on layout and placement of the router. Very thoughtful when setting up …
After being told by your people on the phone 11/30/21 that the problem for our TV that did not work was the remote. they sent us a new remote direct TV remote control received 8 days later. The remote did not connect to the box. After a …
I called to set up BAI internet this afternoon and was very impressed. Unlike other service providers, I was immediately connected with a representative, Kyle Mason, who was extremely helpful in ensuring this was done promptly and …
The installation process was pretty quick and smooth. The Tech guy name was Alex Rocha, he is a really awesome decent guy. Helped me with my questions and tested everything and make sure all works. Also, he gave me some advice about the …
Andrew from BAI Connect came to fix my landline phone connected to the Internet. He was courteous, confident, and efficient at carefully correcting the problem. He also put me in touch with a Manager for asking a unique question about the …
I am trying to cancel my service and wants to get a clarification regarding the billing for the last month. I have been trying to call for five days in a row since last week and there wasn’t a SINGLE time when a representative is available …
Mr. Leon (BAI Technician) was very helpful, and made the process of installing the service very smooth! Thank you Leon!!!!
Today, Andrew installed DirecTV on three TVs. He was on time, extremely knowledgeable and professional. He was also patient in explaining to me how the system works, as I have always used cable. Andrew is the kind of service oriented person that reflects extremely well on a business. It was a pleasure to do business with him.
I had service for a year which was fine but it was been absolute hell trying to cancel with them. I moved out in mid March and I confirmed that my account with them was canceled via email. Then, in April, I receive another auto-charged …
Elmer came to install my router and was very friendly and respectful about coming into my space. There was an issue with the router I provided but he tried multiple times to make it work until he called David to bring me a new one to be …
Both Alan who arranged the set up of my service and Andrew who performed my installation were excellent. Both were accommodating and helpful. I was able to get my service installed in one day, even during the pandemic, which is a level of …
Juan has been to my home on a few occasions to fix or install things for my TV and internet service. Juan takes the time to explain to me what was done and how I need to use the device. Juan was on time, polite and patient. Juan is a Five Star gentleman.
After our office suffered from spectrum related misery, Jonathan Greenholtz arrived like a knight in shining armour to save the day. When we thought we had no choice but to deal with awful speeds and reliability from the cable company, BAI …
Hands down worst company, let alone internet service. Wow. It’s funny how bad they are. I think it may be a ponzu scheme in reality. I’ve called countless times to set up service in my residential home, but they keep insisting that my house …
I love Bel Air Internet, it’s the best service ever. Fast, reliable, alway fix problems. …
Never had internet this fast or service so prompt. First they saved me from 20+ years of ISP tyranny. Then they worked extra hard to get things going in such an old building with ancient internet infrastructure. Kyle’s service is first class and swift to respond. I highly recommend.
Please do yourself a favor and go with ATT! BAI Connect is terrible. Ghetto to say the least. I’ve been trying to cancel my service for the last couple months. I was told they couldn’t cancel Over the phone and I had to send an email. I’ve …
Hugo R was amazing! He explained what was going on with my internet clearly and took the time to fix it I really appreciated his service! 🙂
This internet company is TRASH We had services for a couple months with the slowest connection EVER. I work from home and this company is not reliable and very inconvenient for anyone who depends on the internet to make a living, not only …
Erica was super accommodating and helpful with scheduling my installation. She provided options that would suit my needs for Internet service. Andrew the technician finished early with a client before me and Erica was nice enough to call …
My technician, Andrew was amazing!
Having not known of the service company before & being new to the area, Andrew answered my questions with the utmost knowledge, professionalism & conciseness. …
Called 4 times in the past two days and I think they make you wait on purpose. Simple task as scheduling a service appointment takes about 35-40 mins of being on the line. Some people who work there are straight up rude, some seem like they …
The maintenance people, Juan and Hugo, were fantastic. They followed back any problems and waited to make sure my wifi worked as well as my connected internet. They were professional and courteous and came within the repair window.
Leon finished the work quickly and efficiently. He is friendly, professional and good at conversation. It was an interesting experience for me. And Thank you again！
Juan and Jesus (BAI Techs) went above and beyond to troubleshoot my issues: (1) 771 Satellite Signal Issue; (2) pixelation; and (3) the picture freezing. …
I am living in 800 S Harvard. The internet provider is Bai Connect. The internet is always cut off. Their customer service specialist is not professional and patient. They don’t care about your feelings. They will only say “I don’t know and …
My BAI Technician Juan gave great service! I’ve been having wifi issues & he finally found the problem with my wiring and fixed it. He did this in good timing and was very professional. Thank you Juan for your great service!
Kyle was helpful. However, my installation tech was amazing. He came in and was quick. They pushed my installation date up the day of and made sure I had everything I needed. The installation tech went above and beyond to make sure that I …
This is seriously the best Internet service I’ve ever had and I’ve lived in a number of different cities. The customer service is unparalleled and I’ve never had a service interruption until today. When I called Customer Service to report …
An actual terrible company with terrible customer service. The Accounting/billing department never picks up their phone and they never call back. You will have random charges on the bill and no one to speak to about them. The only department that picks up their phone is the ‘new service’ line. Go figure.
HORRIBLE! Absolute horror. Dealing with BAI is like dealing with the Keystone Cops! Everyone’s running about like chickens with their heads cut off. DO NOT WASTE YOUR TIME.
Leon was great and even though the meter was having technical difficulties he tried different things until he got the service working to ensure everything was working correctly. Thank you Leon!
Leon Smith and Jesus Q were a joy. Professional, courteous, all around wonderful guys. Made my experience a 10 out of 10
I just had Andrew and Harrison come and correct my Internet, and this was one of the BEST experiences with a Internet Company ever! Andrew was VERY knowledgeable and did GREAT work, and took the time to explain things to me. Harrison also provided GREAT support! 5 Stars All the Way across!
I have not have their internet services for over an year, and BAI connect is still charging me. I tried to contact them via phone/email however never get a response back. If you want to regret for the rest of your life of being charged for …
Leon Smith was my technician today 10/21/22. He was very professional, friendly and well versed in his craft. Most importantly he listened to my internet / router issues. He gave viable suggestions and replaced the router which I felt …
I WISH THAT I COULD GIVE A 0 STAR RATING. Oh boy.
So, I’ve lived in my Ktown unit since December 2021. I setup BAI because it was …
The customer service is ok. You can feel that the agents are not professional at all even though they are patient and nice, but they always make easy problem more complicated than it should be. …
When the company was under aerioconnect we had no issues but since BAI connect took over it has become a nightmare. We have voip, internet and billing issues that nobody replies. For weeks, we have been emailing them without any response. Just horrible – stay away from this joke of a company.
absolute trash. i’ve been using bel air (or forced to use bel air through my apartment complex) and it’s awful. the network will randomly go down for no reason and no one knows when it’ll be back online. literally the lowest quality …
Leon was very helpful with my 5 tv home setup. Much appreciated. Would call on him again
Stay far away!!!!
Lost wifi I use for work for 3 days, couldn’t get anyone out here. I have a Very tight work schedule, confirmed a 9-10 o’clock appointment 2 times in a row had …
I am going make sure that fake surface reveals so that it does not scam other people. At first, they will allure you in with lowest monthly charge, then they will add up the charge with renting a router ($10 monthly / another tax amount of …
Update 6-Nov- it has not improved. Every week outage. Last week. This weekend 5-Nov 1 hour, then 6-Nov since morning had wrong settings… in the afternoon from 7pm again outage. BAI you don’t know how to manage network go and do another job! …
When it works the internet is fine. But if it goes down, have fun with their customer service. If you think Spectrum’s customer service is unhelpful — just wait for BAI. …
I was glad to find out the BAI Connect serviced our office building. The contract prep all the way to installation was quick and simple. Our technicians Fernando and Andrew were professional and very helpful in installing the fiber lines and working with our IT department to make sure everyrhing worked.
They have the worst customer service ever!! Wish I could give them 0 stars. I have been trying to get in touch with the tech team since Wi-Fi network isn’t showing up. Every single time I call them, they don’t have a solution and they …
The #1 reason why I’m not renewing my lease. This internet is horrible. I pay for 300mbps. And magically it always gets reduced to 100…. …
The internet signal is super weak. I have tried using different ring door bells but they do not connect to the internet while Brittney stated that the ring doorbell will work well with 500 speed. The most important is that the billing …
Horrible experience with BAI Connect.
I switched to BAI connect due to its popular in my apartment. I got a special promotion for $49.99 a month, but I realized I was overcharged with $68.51 each …
This is the absolute WORST internet provider in the LA area – STAY AWAY.
I have absolutely no idea why their ratings are so high. Not only is their …
Lemuel Pascal did a great job getting me signed up and installation scheduled, thanks!
The internet service provided through BAI in my apartment building is good. Speedy and rarely goes down. The reason I am giving them a poor review is their customer service. …
Hugo R was incredibly professional and kind. He took the time to answer my questions and when I was still confused he went in depth which made me feel comfortable. Highly recommend Hugo R again he was on time, communicated effectively, highly knowledgeable, and professional.
Hugo R was super cool – he replaced our old router, wall-mounted it and cleaned up the Ethernet spaghetti coming out of the cable box. He also explained the benefit of hard-wiring some devices and how to test the ports in the different rooms. Thanks again, Hugo!
Sal knows what he’s doing. Also, he is friendly. I had struggle setting up my wifi, and he walked me through every single steps! Thank you , Sal 🙂
Been calling for two month, and left hundreds of voice mails, , no one reply at all. Bad customer service of billing and sales department. If there’s a 0 star, i will definitely chose it. Has told ALL of friend to not chose Bal connect. If you love your life, stay away from it
Hugo is amazing. He’s the best person at BAI and so incredibly knowledgeable. I appreciate his promptness and his professionalism.
If you see this company, absolutely run and don’t look back (God forbid you work from home and need steady internet service) …
I’ve called multiple times throughout the span of two weeks, left multiple messages, even went through sales to get some kind of ticket set up with billing department. NOBODY answers, NOBODY ever called back. There is a system error where …
our wifi was completely out yesterday for 5 hours. and for the last 27 hours, it’s been going in and out. my partner and i have called them a total of 3 times since this first happened and the same representative has answered each time. the …
Andrew helped us with our Direct TV installation. He was fast, efficient, super nice, and totally accommodating! He showed up early to our appointment, ready to go–he’s our favorite at Bel Air! Andrew did my mom’s place too, and we are both so happy with the TV and with Andrew! He was awesome and the Direct TV works perfectly!
This review is for Sal. He went above and beyond to provide me with great customer service. He processed my order with excellence and in a timely manner. He was kind and professional.
Johana Monroy- was my agent to assist me directly on setting up an appointment to get my internet set up. She was most professional, quick and efficient! Followed up to ensure everything went smoothly! Thanks so much Johana and BAI Connect 🙂
Great service and conversation with Andrew! He arrived early for the appointment, but communicated beforehand to ensure it was ok. He was in and out, offering to assist with device connections before leaving and ensured we had the phone …
OMG! This is the worse technical experience I can have during my whole life. The guy I think he called Joseph in your technical services department is horrible! I am the POC of a property management company that we have over 20 buildings …
My internet was going out intermittently. Elmer the tech guru came out and replaced the modem. It is back up and running perfectly. He is super, friendly and professional. The service is top notch.
A fraudulent account was opened in my name and BAI Connect will not respond to repeated requests to close the account and stop demanding payment from me. On November 17, 2022 I received a notice of a balance owed in the amount of $65.95 but …
Not giving 1 star because I had them at a previous residence for a year and internet speeds were fine and the technicians got the installation done in one go. …
BAI Connect is hands down the worst most incompetent service I’ve ever delt with in nearly half a century of life. Service is deplorable and customer service is NON-EXISTENT. False promise after false promise after false promise and a week …
Very poor service. I didn’t have even a full 24 hours of working service within the first week of getting internet set up. I called support repeatedly and was told FOUR times over the span of two days that my issue was “escalated” and that …
Great service, competitive prices. No downtime ever in over 2 years. Johana was great and changed my account as requested in less than 5 minutes. Can recommend BAI.
Juan is the best of the best. He called me earlier before he arrived, which no one did it before. And it took only 15 minutes to figure out what is our problem and fixed it. Amazing !!
Leon Smith and Hugo R were amazing !! They were super helpful and they were patient and took their time explaining everything to my mom and I regarding internet and cable. They helped us a lot and I’m grateful for great people who love their work and understand customer service.
Thank you!
Leon and team were great! For whatever reason, when we tried to get our cable TV hooked up months before, the technicians couldn’t figure out the wiring in our building. This time around, everything got sorted quickly. From notifying us of arrival time to explaining wiring/set up for OnDemand, the techs were communicative and helpful.
The technician, Leon, was friendly and efficient. He installed a new router and got me up and running again in no time. Also, BAI gave me short appointment window, and he arrived within that window so I didn’t have to wait around all day. Great service all around.