website was hard to use, newer one is a little better, forgot my password once and had to call them to reset, transferred only once and was taken care of swiftly
I give Bellwether 5 stars in all the dealings that I have had with them. Anytime that I have called with a question it has been answered easily and with great customer service. Thank you.
Horrible after hours help…can’t reset without talking to a 9-5 person..just not user friendly. I guess I have to wait to bank whnw it convenient for them.. awful service
Don’t ask to skip s loan payment for a month paying 2 1/2 years no late payments or payments not being made.But you can’t get a break for one month thanks for the help.you can make sure this will be told to anyone who will listen. Like I was told .nothing I can do!
terrible “customer service”, can’t even be called that. no communication between departments and no record of phone calls made. also very rude. $15 to make a phone payment which is crazy, more than the gas to drive there over an hour away.
At one time BCCU was a top notch organization and service was always 100%. I have spent more time on the phone in the last six months than I have in the last six years with BCCU.
Making me go through hoops just to make a loan payment. RIDICULOUS!!!!! Use Merrimack County Savings Bank instead, never had a problem with them. Bellwether has bad customer service.
Very professional, quick and easy auto loan procedure. all documents signed on line. AmySue is terrific to deal with. would highly recommend Bellwether and Amy Sue
Shuttles Auto Sales highly recommends Bellwether CU. We have many customers who have been treated with excellent service and competitive auto loan rates.
Been with them 3 4 yrs they offer you to skip a payment but want to charge you 35.00 for processing. Sick.!! Then that means extend your loan one more payment more interest.
Andrea at the BCCU customer service line was super helpful with my challenge. Came up with some good suggestions and a clear way to resolve the issue.Technology may be great in lots of ways, but it’s not always simple. Thanks, Andrea! I’m glad to be a BCCU member.
I called in effort to recieve information on an old account. The lady was incredibly rude and told me nothing but I cost them money so I shouldnt be recieving information and continued to be rude as I was trying to recieve what I needed to …
I called about a processing issue with my payment and Camila Martinez NMLS #1765044 provided an amazing customer experience and she was able to solve the problem, immediately. Very impressive! Amazing personality, too! 5 STARS!
I usually have a good experience here however today was different. I went in with rolled coins that I took the time and effort to count and roll myself. Remind you these coins are also US currency. When I got to the desk the lady rudely …
DO NOT BANK HERE! I have had a loan here for six months they are nothing but rude and unhelpful. Their technology isn’t up to date and neither is their protocols. I try to pay as much as I can so I can get out of this loan faster. Even considering refinancing through a better bank. They shouldn’t even get one star! Just awful
Nothing but good experiences with BCCU on my auto loan. They gave me a great rate and I particularly love their app and technology – it makes it easy to transfer funds and schedule payments.
Reading some of these negative posts compelled me to write a review. I have been with BCCU since 1997 when they were Impco CC with three employees. Lynda is the best! She helped with with an issue with the credit bureau which entailed a lot …
I had the best customer service today. I called to discuss my loan account and I was transferred to a rep named Lou. He had the best personality and a great sense of humor. He made my morning. Thank you Lou for your superb customer service!!!
I’m so glad I transferred to this bank a few years ago! Their rates are top! But my favorite thing is the easy online banking!! The service team is unbelievable helpful and friendly in person and on line too!! …
5 Stars for Gayle at the BCCU in Manchester NH. I had been communicating with her through BCCU’s online service regarding refinancing my car with another institution. I needed to find out the payoff amount so I had sent over a secured …
I, like the person who commented about the rolled change, brought my change in last week to exchange for cash. However, my change was loose and I was anticipating using the coin counter. Now, keep in mind, I am a member for this Credit …
I’ve been with BCCU since 1996 (it was Telephone Credit Union back then) and have mostly had positive experiences. They have the lowest rates around and no fees. I had a problem a few months ago (due to the new mobile deposit) that Gayle …
I currently have an auto loan through this bank. I live out of state so unfortunately any and all interactions with them are through the phone. I genuinely have had 10/10 horrible experiences. Hand’s down rudest bank tellers I have EVER dealt with. Never again.
I have been a very satisfied customer of Bellwether Community Credit Union of Manchester, NH, for many years. In the past few days, BCCU’s customer service (and, specifically, Ms. Andrea Ireland) went above and beyond their regular …
I had my checking account with bellwether for over 15 yrs and the last 5 or so have been the worst. Random charges, my account got put into fraudulent status because I made 2 purchases at the same retailer in one day. Then could get my …
They are very rude to me whenever I call to tell them I have $ in my account to pay on my vehicle. If you miss one payment they automatically put your vehicle on repossession. They will call you and harass you until you’ve made the payment …
Let me apologize in advance for the lengthy review I’m going to write, not expecting pity from Bellwether, but in hopes of helping another person avoid the horrible experience I have had with this credit union since Day 1 of purchasing my …
I am extremely disappointed with the level of customer service given to me today. I have an auto loan with this bank,was told previously I have a 15 day grace period for my payment, also I can make my payments over the phone if needed. …
I bought a car and set up a loan with Bellwether because it was the loan service the car dealer went with. Big mistake! I set up automatic payments with them and then they rolled over to a new system and couldn’t roll over my automatic …
Pauline at Bellwether Community Credit Union did a thorough and excellent job of researching the problem with a transfer payment that was not processed and returned. She put excellent notes in the system to document the failure and gave me …
I’ve had a account with them for a while. It is a ok credit union. They charge a lot of unnecessary fees and barely pay interest. (the funniest part is they now charge members a fee to use a coin counter… seriously??) As a younger …
Update: The Bank manager Erica reached out to me and asked me to elaborate on what happened. Unlike the individuals who were working the floor that day, she exemplified the professionalism bank employees USED to embody. I had changed banks …
I had a problem with my check account having a double payment for a purchase I made, I contacted Bellwether about my problem, they were very helpful in explaining how some business take out a security withdrawal as well with the purchase …
Was a victim of identity theft, and of all the banks this one sends a denial letter to me with all my personal info yeah that’s right my entire SSN#, my full address my drivers license number and my birthday. I will …
Very VERY low budget organization. Poor geographic locations. Outdated ATMs and cheap debit cards. Chips are faulty when brand-new and don’t work well at retails stores. Preditory fees that when I asked to explain them branch manager Erika …
I got a loan from Bellwether credit union a few years ago and they are the absolute best! I have had really good and friendly people and service. They don’t rip you off like some that I know! …
This bank is one of the most useless banks I have ever delt with
They can’t even direct debt there system they use seem far behind from other banks not very updated at all …
Very helpful mortgage dept. Having two mortgages from Bell Weather it’s always a pleasure working with Heather Economides both times. Is always available for any questions or concerns from start to finish. Highly recommended. I even had my son reach out to her. As a first time home buyer she has made it very smooth for him.
From the start they just failed to inform me on the process and procedure of anything to do with the HELOC I was doing. My advice is ask them a ton of questions. Don’t just take for granted the loan officer knows what they’re doing just …
BCCU carries 4 of my accounts. The service receive and professionalism you receive are steps above any other financial institution I have used.
Nice place to be
Had great service
Great credit union!
Great and fast service. Would recommend.
I love them, have never had an issue.
Such a great experience
Great credit union. Great rates. Easy access
They charge you a monthly fee of $5 if you don’t have any activity for that month! Ridiculous!
Bad credit union, laughably awful customer service. Would not recommend.
What a great place! Stephanie U is the best, so detailed and answered questions for me that I didn’t even think of asking! THANK YOU!!
Best bank I have ever dealt with…opening doors, friendly smiles, easy in and out…
Great local credit union, very member focused , friendly staff and so visible in the community
All transactions have been excellent…the staff is extremely helpful.
website was hard to use, newer one is a little better, forgot my password once and had to call them to reset, transferred only once and was taken care of swiftly
I give Bellwether 5 stars in all the dealings that I have had with them. Anytime that I have called with a question it has been answered easily and with great customer service. Thank you.
Horrible after hours help…can’t reset without talking to a 9-5 person..just not user friendly. I guess I have to wait to bank whnw it convenient for them.. awful service
Don’t ask to skip s loan payment for a month paying 2 1/2 years no late payments or payments not being made.But you can’t get a break for one month thanks for the help.you can make sure this will be told to anyone who will listen. Like I was told .nothing I can do!
started out as a great community credit union. have definitely lost their appeal with fees, ridiculous policies, and lack of assistance
terrible “customer service”, can’t even be called that. no communication between departments and no record of phone calls made. also very rude. $15 to make a phone payment which is crazy, more than the gas to drive there over an hour away.
All the employees are always friendly, polite and helpful
At one time BCCU was a top notch organization and service was always 100%. I have spent more time on the phone in the last six months than I have in the last six years with BCCU.
Customer service was very rude over a simple question about my existing loan. Won’t be doing a car loan through this bank again.
Making me go through hoops just to make a loan payment. RIDICULOUS!!!!! Use Merrimack County Savings Bank instead, never had a problem with them. Bellwether has bad customer service.
Very professional, quick and easy auto loan procedure. all documents signed on line. AmySue is terrific to deal with. would highly recommend Bellwether and Amy Sue
Shuttles Auto Sales highly recommends Bellwether CU. We have many customers who have been treated with excellent service and competitive auto loan rates.
Been with them 3 4 yrs they offer you to skip a payment but want to charge you 35.00 for processing. Sick.!! Then that means extend your loan one more payment more interest.
Andrea at the BCCU customer service line was super helpful with my challenge. Came up with some good suggestions and a clear way to resolve the issue.Technology may be great in lots of ways, but it’s not always simple. Thanks, Andrea! I’m glad to be a BCCU member.
I called in effort to recieve information on an old account. The lady was incredibly rude and told me nothing but I cost them money so I shouldnt be recieving information and continued to be rude as I was trying to recieve what I needed to …
I called about a processing issue with my payment and Camila Martinez NMLS #1765044 provided an amazing customer experience and she was able to solve the problem, immediately. Very impressive! Amazing personality, too! 5 STARS!
I usually have a good experience here however today was different. I went in with rolled coins that I took the time and effort to count and roll myself. Remind you these coins are also US currency. When I got to the desk the lady rudely …
DO NOT BANK HERE! I have had a loan here for six months they are nothing but rude and unhelpful. Their technology isn’t up to date and neither is their protocols. I try to pay as much as I can so I can get out of this loan faster. Even considering refinancing through a better bank. They shouldn’t even get one star! Just awful
Nothing but good experiences with BCCU on my auto loan. They gave me a great rate and I particularly love their app and technology – it makes it easy to transfer funds and schedule payments.
Reading some of these negative posts compelled me to write a review. I have been with BCCU since 1997 when they were Impco CC with three employees. Lynda is the best! She helped with with an issue with the credit bureau which entailed a lot …
I had the best customer service today. I called to discuss my loan account and I was transferred to a rep named Lou. He had the best personality and a great sense of humor. He made my morning. Thank you Lou for your superb customer service!!!
I’m so glad I transferred to this bank a few years ago! Their rates are top! But my favorite thing is the easy online banking!! The service team is unbelievable helpful and friendly in person and on line too!! …
Hi!
I have been a loyal customer of Bellwether Community Credit Union (BCCU) for …
I have never before left a google review, however I wanted to post this in an attempt to warn future customers about these folks. …
5 Stars for Gayle at the BCCU in Manchester NH. I had been communicating with her through BCCU’s online service regarding refinancing my car with another institution. I needed to find out the payoff amount so I had sent over a secured …
I, like the person who commented about the rolled change, brought my change in last week to exchange for cash. However, my change was loose and I was anticipating using the coin counter. Now, keep in mind, I am a member for this Credit …
Have had an account for a very long time. Love doing most of my banking and bill paying online.
I’ve been with BCCU since 1996 (it was Telephone Credit Union back then) and have mostly had positive experiences. They have the lowest rates around and no fees. I had a problem a few months ago (due to the new mobile deposit) that Gayle …
I currently have an auto loan through this bank. I live out of state so unfortunately any and all interactions with them are through the phone. I genuinely have had 10/10 horrible experiences. Hand’s down rudest bank tellers I have EVER dealt with. Never again.
I have been a very satisfied customer of Bellwether Community Credit Union of Manchester, NH, for many years. In the past few days, BCCU’s customer service (and, specifically, Ms. Andrea Ireland) went above and beyond their regular …
I had my checking account with bellwether for over 15 yrs and the last 5 or so have been the worst. Random charges, my account got put into fraudulent status because I made 2 purchases at the same retailer in one day. Then could get my …
They are very rude to me whenever I call to tell them I have $ in my account to pay on my vehicle. If you miss one payment they automatically put your vehicle on repossession. They will call you and harass you until you’ve made the payment …
Let me apologize in advance for the lengthy review I’m going to write, not expecting pity from Bellwether, but in hopes of helping another person avoid the horrible experience I have had with this credit union since Day 1 of purchasing my …
I am extremely disappointed with the level of customer service given to me today. I have an auto loan with this bank,was told previously I have a 15 day grace period for my payment, also I can make my payments over the phone if needed. …
I bought a car and set up a loan with Bellwether because it was the loan service the car dealer went with. Big mistake! I set up automatic payments with them and then they rolled over to a new system and couldn’t roll over my automatic …
Pauline at Bellwether Community Credit Union did a thorough and excellent job of researching the problem with a transfer payment that was not processed and returned. She put excellent notes in the system to document the failure and gave me …
ZERO STARS!
My Dad recently passed away. He had a small savings account and auto loan with …
I’ve had a account with them for a while. It is a ok credit union. They charge a lot of unnecessary fees and barely pay interest. (the funniest part is they now charge members a fee to use a coin counter… seriously??) As a younger …
Update: The Bank manager Erica reached out to me and asked me to elaborate on what happened. Unlike the individuals who were working the floor that day, she exemplified the professionalism bank employees USED to embody. I had changed banks …
I had a problem with my check account having a double payment for a purchase I made, I contacted Bellwether about my problem, they were very helpful in explaining how some business take out a security withdrawal as well with the purchase …
Was a victim of identity theft, and of all the banks this one sends a denial letter to me with all my personal info yeah that’s right my entire SSN#, my full address my drivers license number and my birthday. I will …
Very VERY low budget organization. Poor geographic locations. Outdated ATMs and cheap debit cards. Chips are faulty when brand-new and don’t work well at retails stores. Preditory fees that when I asked to explain them branch manager Erika …
I got a loan from Bellwether credit union a few years ago and they are the absolute best! I have had really good and friendly people and service. They don’t rip you off like some that I know! …
This bank is one of the most useless banks I have ever delt with
They can’t even direct debt there system they use seem far behind from other banks not very updated at all …
Very helpful mortgage dept. Having two mortgages from Bell Weather it’s always a pleasure working with Heather Economides both times. Is always available for any questions or concerns from start to finish. Highly recommended. I even had my son reach out to her. As a first time home buyer she has made it very smooth for him.
From the start they just failed to inform me on the process and procedure of anything to do with the HELOC I was doing. My advice is ask them a ton of questions. Don’t just take for granted the loan officer knows what they’re doing just …