Typical rural useless internet. Over $200 a month for phone, cable and 5mb internet, PAYING for 10 mb only getting 5 mb, because their crappy 40 year old copper phone wire is the best they will provide. Not worth the money but nothing else …
I have fiber to home and a 50mbs broadband package. With kids that game online and watch Netflix non-stop I have never had any issues with speed or connections. Highly recommend making the switch to fiber from copper if it is available to …
The CSR’s are always professional and helpful. Nicest people to deal with. Some of the rude Caney Fork people should take example from these wonderful people
You come on MY PROPERTY and dig holes in MY LAND without my permission… You did not notify the city of Manchester of your plans…sounds shady! If you want to run your internet on peoples private property pay the fee for the land you are …
Very slow internet. Need to have a DVR box that can record multiple shows at one time. Have another service in Florida that is much more advanced. Ben lomand is behind in technology!
My video / internet went out on the 4th of July weekend. I called in to Ben Lomand and they told me a tractor had hit a pedestal near my house. They sent out a crew to fix the problem and my video / internet was back up in no time ! They are awesome !
Pay almost $200 a month & our tv only works half of the time, the rest of the time it glitches. And we lose it all together with any storm. They have been here to repair it multiple times & replaced our old box with an updated one & it’s …
Okay. I am currently having major issues with my phone service and Internet connection. I called this place thinking I was gonna get a little fix with my issue, but all I got was terrible service! When I called them, I acted nice, but the …
We have had Ben Lomand since 2009 in two rural residences. No more than 2mb service and pay for a lot more. Hopefully fiber will be better if it ever gets to Beechgrove. We have no other choices for service and like a lot of people I have to have a land line that we don’t even use!
Poor service. Always going out. No help from the tech people. Say that can’t do anything till morning. Would not use if I had a choice. Oh wait I do. So long Ben Lomand .
My internet has gone out two days in a row now. I called yesterday at 9am, wasn’t given a timeframe, just “sometime today.” Finally someone came out at 3, wasn’t fixed until 5. I’m a data scientist, so all of my work is on the computer; I …
AWFUL! They take advantage of the area cause we don’t have any options! So they just hook up the cheapest way they can. The service is over priced and very slow like dial up slow! Do not get this service if you can do without it at all! Use …
The staff is friendly here the only downside is because they are a telephone company technically they charge you 27 or 28 bucks for a landline that you don’t even use it’s some kind of Regulation thing from what I understand they don’t have a lot of control over it that’s the only reason for the two star rating
Great internet service an very reasonably priced an internet + T.V. bundles an house phone i only have internet service myself an only pay around 35 or 40 a month..
They are the only internet provider in the area I live in. You are forced to get telephone service if you need internet service. Their internet speeds are, shall we say, so sloooow for the money.
Worst internet provider in town, the best pacage available they have is the average anyone can get at charter! With the difference that charter charges less than benlomand for the average internet! Also very bad customer service
I’ve used a number of ISPs over the years, dating back to the 90’s. This is the first one that I can genuinely say I like doing business with. Their service is excellent, in a year and a half I have not had a single outage. Their customer service is also fantastic.
They always have multiple problems and outages going on. Not to mention the other internet providers like comcast which is owned by Xfinity provides speed packages 3 times faster for the same price compared to benlomand.
They have always been above and beyond, installation was soon than planned, and the staff have been extremely helpful. The prices arnt too much, I only had to get what I wanted, no required
phone service.
A communications company that doesn’t communicate with their customers. Very difficult to get a clear answer from most of them, especially on the fiber optic expansion. Has taken nearly a year to get info from them. Oh and don’t bother …
Sweetest people ever, I do not get the services since I live in town, but My son’s dad did. When he passed, we went to get his services cut off, they treated us like family.
Customer Service is absolutely terrible! I had an incident with a help desk supervisor who was extremely rude and unhelpful when my network was a victim of a ddos attack. They offer no security on their end , I would not recommend this ISP …
So let me start off with they have wonderfully nice people working for them. It’s not until about a month or so into service you figure out they’re so nice because they are pulling a bait and switch con on you. I pay over 100 dollars a …
Our internet options are very limited where we live, so we were thrilled to find Ben Lomand and were recently upgraded to fiber, regularly getting 50+ Mbps both down and up. What really sets them apart is their excellent customer service. …
Well, I pay to record shows. But dang if the system keeps deleting my recorded programs. Then also you have it set to record a TV serious and then it quits. Seems like there is 10 channels and listed 3 to 4 times. It is like the 60’s and 70’s again. Except big bucks going out.
Every one I talked to was very helpful and friendly. I made a lot of changes and they were great about it. I only wish every company or at least every utility company was as friendly and helpful.
I went to check a price on another tier and was pleasantly surprised by the price. Mary helped me and she’s always so wonderful and helpful. She set us up with Ben Lomand when we first moved here. She was wonderful then and she’s still is. …
Ben Lomand is by far 1000% better for t.v., Internet, and landline phone service than any other service in the area! SO GREAT not to have cable & Internet going out constantly like it did when I had Dish satellite. If it sprinkled the …
Our WiFi has been down several times. The first time I waited hours for a technician to even call. Tonight I was told a technician would be out. After many hours no sign of a technician. When I called back to tech support I was told could …
The most pleasant company to deal with anytime you have problems with internet or phone. They have great managed IT, are incredibly responsive when I have problems, and work above and beyond to help me keep my large, complicated and unique …
This is the worst wifi company I have ever seen. Someone has come to “fix” this wifi 4+ times and continues to make it worse every time. Your company is a joke.
If I could I’d switch to a new internet provider. Constantly having issues with my internet not being stable for the last year. I’ve tried calling and got no help whatsoever. When I’d ask for someone to come service us they’d say it’s not …
We’ve been a customer for 2 years now. The service has been outstanding. Their service techs really know their job and I can honestly say this company is hands down one of the best I’ve done business with!
They had a major outage that lasted nearly 24 hours. Even during this trying time the customer service was friendly and attentive. Their helpfulness was appreciated.
Wonderful Service always. No complaints. The connection is always excellent and fast, very impressive. You guys should be a 5 star, seriously!!!☺️☺️☺️
If you call about any issues like I did today , they get right on it and the problem was fixed in seconds. Way to go team. I recommend Ben Lomond to anyone !!! ☺️
I have LITERALLY NEVER HAD A BAD EXPERIENCE. Everyone I have ever dealt with in this company for the 15 years I have been a customer has been GREAT. Friendly people and everyone is extremely helpful. Services are at an affordable price and …
Horrific service. Monopoly and charges like one. Phone personnel are rude. They change your address at will by people who are not authorized on the account. Extremely disgusting and rude management who does not get back with you Jamie and …
Being relatively new to the area we were pleasantly greeted and informed of our Internet connectivity options when visiting the office. We chose the fiber Internet connection and are very pleased with the bandwidth and stability at half the price of a similar connection in Nashville.
Have been a customer for over 5 years for both cable and internet. Can’t say enough about their field install team as well as there tech support team. Always available and super helpful. Never had one issue that they couldn’t resolve for …
Very friendly and helpful customer service representatives!
Not sure yet
Good people
Good
Expensive
Very nice people
Great service
Very helpful!
Internet too slow
Friendly people
Fast and friendly service
Excelkant customer service
Good service
Great company
Very kind people
Great service
Love the Gigabit fiber!
Worst tech support in town
GREAT people providing GREAT services to GREAT communities.
Friendly, knowledgeable staff.
Great place. Great service
Worst service EVER!!!
Good friendly folks
Charter is the best around.
Very friendly sales team
No that’s all I will say
Benlomand is the place to go for your bundle pkgs
Good people!
Great service. Great employees. Supports the community.
Need more deals for long haul subscribers!!
Straight lied to me and my wife….
Very friendly people in customer service.
Issues with service worse in the past year.
their TV service is terrible
Typical rural useless internet. Over $200 a month for phone, cable and 5mb internet, PAYING for 10 mb only getting 5 mb, because their crappy 40 year old copper phone wire is the best they will provide. Not worth the money but nothing else …
If there were a way to rate these jerks under one star, I would. Guess you’re wondering why I hate these scammers so much, huh? …
They ok and will work but not the best
Love the app its very convenient for paying bill and making changes.
I have fiber to home and a 50mbs broadband package. With kids that game online and watch Netflix non-stop I have never had any issues with speed or connections. Highly recommend making the switch to fiber from copper if it is available to …
HIGHSPEED INTERNET AND TV AND LANDLINE PHONE
Customer service at its best! Thank you!
Service glitches quite often and the rates much higher than Frontier, but when you live in the county you have not many options.
The CSR’s are always professional and helpful. Nicest people to deal with. Some of the rude Caney Fork people should take example from these wonderful people
Amazing service. Very friendly customer service. Norma was kind and very helpful.
They work with you and are very helpful service is very reliable
Fiber internet is always fast and never down!
Best internet company 24/7 tech help
You come on MY PROPERTY and dig holes in MY LAND without my permission… You did not notify the city of Manchester of your plans…sounds shady! If you want to run your internet on peoples private property pay the fee for the land you are …
Love my GIG Fiber thanks Ben Lomand for making this happen for the customers
Very slow internet. Need to have a DVR box that can record multiple shows at one time. Have another service in Florida that is much more advanced. Ben lomand is behind in technology!
My video / internet went out on the 4th of July weekend. I called in to Ben Lomand and they told me a tractor had hit a pedestal near my house. They sent out a crew to fix the problem and my video / internet was back up in no time ! They are awesome !
The only fiber optics in town. Great speeds from a growing company
Customer service is awesome same day service to my home
Pay almost $200 a month & our tv only works half of the time, the rest of the time it glitches. And we lose it all together with any storm. They have been here to repair it multiple times & replaced our old box with an updated one & it’s …
Okay. I am currently having major issues with my phone service and Internet connection. I called this place thinking I was gonna get a little fix with my issue, but all I got was terrible service! When I called them, I acted nice, but the …
We have had Ben Lomand since 2009 in two rural residences. No more than 2mb service and pay for a lot more. Hopefully fiber will be better if it ever gets to Beechgrove. We have no other choices for service and like a lot of people I have to have a land line that we don’t even use!
If a school pays $250.00 to see a game. They need to see it all and not cut it off for Kimberly Vance.
The internet package is expensive and constantly goes out, but they’re supposedly the only ones who will service my area.
THEY SUCK do not buy their services you will be doing yourself a big favor
Looks like a suitable substitute for the cable company and their price increases.
Awesome service, local technical support, and quick repairs when needed.
Poor service. Always going out. No help from the tech people. Say that can’t do anything till morning. Would not use if I had a choice. Oh wait I do. So long Ben Lomand .
My internet has gone out two days in a row now. I called yesterday at 9am, wasn’t given a timeframe, just “sometime today.” Finally someone came out at 3, wasn’t fixed until 5. I’m a data scientist, so all of my work is on the computer; I …
Always have had there service until. I moved in town. They don’t offer fiber it saddened me.
Prices are high for the few channels you get plus you have to have phone services to receive internet. And the prices keep going up!
Called to speak to someone about the extremely slow internet and still waiting a month later. Seems their responses match the internet speed.
Love Ben Lomand’s customer service. Very thankful that they laid fiber on our road
Very nice , answered all my questions. Very happy with there service
AWFUL! They take advantage of the area cause we don’t have any options! So they just hook up the cheapest way they can. The service is over priced and very slow like dial up slow! Do not get this service if you can do without it at all! Use …
Their high speed Internet is priced like high speed and runs like old DSL. Don’t waste your money.
The staff is friendly here the only downside is because they are a telephone company technically they charge you 27 or 28 bucks for a landline that you don’t even use it’s some kind of Regulation thing from what I understand they don’t have a lot of control over it that’s the only reason for the two star rating
I work here so I may be biased but our tech support is right here in Tennessee.
Excellent customer service !! Also, they have Fiber, which allows for much faster broadband speeds !!
You need no other internet service. I love the Viber Optics. Good job Ben Lomand! The staff is some of the nicest.people I’ve ever met.
Great internet service an very reasonably priced an internet + T.V. bundles an house phone i only have internet service myself an only pay around 35 or 40 a month..
Robbie was very helpful and professional and proficient. She has a great smile. She helped me with all my needs.
They are the only internet provider in the area I live in. You are forced to get telephone service if you need internet service. Their internet speeds are, shall we say, so sloooow for the money.
Fast internet for great price. Have had them for 2 years, only had one issue and a tech came out same day and fixed it.
Great Service, always. Always their, if needed 24 /7.
Worst internet provider in town, the best pacage available they have is the average anyone can get at charter! With the difference that charter charges less than benlomand for the average internet! Also very bad customer service
The phone service is great but the tv and internet sucks
I’ve used a number of ISPs over the years, dating back to the 90’s. This is the first one that I can genuinely say I like doing business with. Their service is excellent, in a year and a half I have not had a single outage. Their customer service is also fantastic.
Love them. On the phone they are always helpful. They had my internet going in just 15 mins.
Worst serves ever !!! Wanted to make me wait 2 months before they could go install WiFi at my house !! No thank you
We’ve had our service for a year now. Always great, customer service is on top of all the issues that have come up
They always have multiple problems and outages going on. Not to mention the other internet providers like comcast which is owned by Xfinity provides speed packages 3 times faster for the same price compared to benlomand.
We had been having issues with our internet. They sent a technician out and he was awesome. He had everything running great in 5 mins. He was awesome.
Right we have NO WIFI NO TV BLACKOUT WHY IS THAT?
They have always been above and beyond, installation was soon than planned, and the staff have been extremely helpful. The prices arnt too much, I only had to get what I wanted, no required
phone service.
A communications company that doesn’t communicate with their customers. Very difficult to get a clear answer from most of them, especially on the fiber optic expansion. Has taken nearly a year to get info from them. Oh and don’t bother …
Sweetest people ever, I do not get the services since I live in town, but My son’s dad did. When he passed, we went to get his services cut off, they treated us like family.
Internet has been out for over 24hrs… Called them and they will Not answer! Very poor customer service!
Customer Service is absolutely terrible! I had an incident with a help desk supervisor who was extremely rude and unhelpful when my network was a victim of a ddos attack. They offer no security on their end , I would not recommend this ISP …
So let me start off with they have wonderfully nice people working for them. It’s not until about a month or so into service you figure out they’re so nice because they are pulling a bait and switch con on you. I pay over 100 dollars a …
Our internet options are very limited where we live, so we were thrilled to find Ben Lomand and were recently upgraded to fiber, regularly getting 50+ Mbps both down and up. What really sets them apart is their excellent customer service. …
Well, I pay to record shows. But dang if the system keeps deleting my recorded programs. Then also you have it set to record a TV serious and then it quits. Seems like there is 10 channels and listed 3 to 4 times. It is like the 60’s and 70’s again. Except big bucks going out.
Every one I talked to was very helpful and friendly. I made a lot of changes and they were great about it. I only wish every company or at least every utility company was as friendly and helpful.
I went to check a price on another tier and was pleasantly surprised by the price. Mary helped me and she’s always so wonderful and helpful. She set us up with Ben Lomand when we first moved here. She was wonderful then and she’s still is. …
Ben Lomand is by far 1000% better for t.v., Internet, and landline phone service than any other service in the area! SO GREAT not to have cable & Internet going out constantly like it did when I had Dish satellite. If it sprinkled the …
Our WiFi has been down several times. The first time I waited hours for a technician to even call. Tonight I was told a technician would be out. After many hours no sign of a technician. When I called back to tech support I was told could …
The most pleasant company to deal with anytime you have problems with internet or phone. They have great managed IT, are incredibly responsive when I have problems, and work above and beyond to help me keep my large, complicated and unique …
Since they’ve installed fiber we have the best internet service
Worst internet service available. Beyond slow. Customer service is friendly – internet is terrible.
We don’t have fiber in Dibrell area in 2022, terrible Wi-Fi service and speeds
I tried setting up a appointment for home internet and never heard a word back, no one showed up to talk to me about internet, just nothing
This is the worst wifi company I have ever seen. Someone has come to “fix” this wifi 4+ times and continues to make it worse every time. Your company is a joke.
We have had good service from them. The high speed fiber is wonderful considering we live in the country.
If I could I’d switch to a new internet provider. Constantly having issues with my internet not being stable for the last year. I’ve tried calling and got no help whatsoever. When I’d ask for someone to come service us they’d say it’s not …
We’ve been a customer for 2 years now. The service has been outstanding. Their service techs really know their job and I can honestly say this company is hands down one of the best I’ve done business with!
They had a major outage that lasted nearly 24 hours. Even during this trying time the customer service was friendly and attentive. Their helpfulness was appreciated.
Wonderful Service always. No complaints. The connection is always excellent and fast, very impressive. You guys should be a 5 star, seriously!!!☺️☺️☺️
If you call about any issues like I did today , they get right on it and the problem was fixed in seconds. Way to go team. I recommend Ben Lomond to anyone !!! ☺️
Great company have had many different internet company’s over the year and they beat everyone as fare as quality of service fast and reliable
I have LITERALLY NEVER HAD A BAD EXPERIENCE. Everyone I have ever dealt with in this company for the 15 years I have been a customer has been GREAT. Friendly people and everyone is extremely helpful. Services are at an affordable price and …
Horrific service. Monopoly and charges like one. Phone personnel are rude. They change your address at will by people who are not authorized on the account. Extremely disgusting and rude management who does not get back with you Jamie and …
Being relatively new to the area we were pleasantly greeted and informed of our Internet connectivity options when visiting the office. We chose the fiber Internet connection and are very pleased with the bandwidth and stability at half the price of a similar connection in Nashville.
Have been a customer for over 5 years for both cable and internet. Can’t say enough about their field install team as well as there tech support team. Always available and super helpful. Never had one issue that they couldn’t resolve for …