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Patient drivers as our neighbors like to park in front of the dumpsters – no major increase in the bill either. No issues from them to report in 5 years.
Moved into a neighborhood they service. In 5 weeks they haven’t picked up trash on schedule even one time. It’s reached the point we’re having to call and leave messages to try to get our trash collected.
The customer service is very rude and also changes time on pick up without telling you and then blames you for it (charge you for weeks they do not pick up trash) horrible horrible customer service
Horrible customer service. I would not recommend this company to anyone. I was told my dumpster was out for delivery 5 days in a row, told it was delivered and it had not been. I contacted the higher-ups to figure the problem out and all …
If you care about recycling, then don’t choose this company. I just watched them dump the blue recycle bin full of two litre bottles in with the regular trash for one of their customers. This is why I take my trash to the dump myself. Sustainability matters!!!!
RICHIE IS RIGHT! Check this knee slapper out from their website: ” we have never lost sight of James Benfield’s number one principle; “Our customers are our number one priority.” Our longstanding reputation of Quality, Reliability and …
So far two months service in Statesville NC….The service picked up most of my stuff… but holiday hours are not posted or emailed to customers… and the recycle dumpster picks up on a separate day, this adds confusion… missed it …
They miss my recycling almost everytime. When I call they act like it’s my fault. Edit- Literally just watched the recycling truck back down my road, stop before my house, then pull off and left. I’m finished. Switching companies.
In front of our house there is a patchwork of engine and transmission oil stains on the road. Each time the BSS truck stops they leak engine and transmission oil. As we drive up and down our road we can tell each location that is a customer …
So could provide no legitimate excuse for not letting us know they had changed the recycling schedule (a month ago) other than oh, I’m sorry, we have the wrong phone number for you. When they could not get in touch by phone they didn’t …
They dont tell you when your pick up date has been changed. They’ll drive right on by the garbage can and not pick it up or better yet not even come all the way down the road to pick it up, only pick up at the first two houses. If they make …
For some strange reason they enjoy charging you to not pick up your trash or recycling. Then when you call them out on it they enjoy arguing about it with you. 2 weeks ago they did NOT pick up my recycling and I have been stuck with a full …
I am the project manager assistant at Select Homes- we build modular homes. Benfield Sanitation has been great to work with. Our project manager just called me and said to leave Benfield a good review because they were able to get us a …
We had extra trash this week and put out 1 extra can and they left the can full. When Jeff Benfield owned this company this NEVER would’ve happened but let Greedy Barry Lippard take over and this is their treatment of clients. We’ve been …
A year later after my first review and i am still amazed at the level of Quality service this company provides. Especially compared to the Green Dumpster Waste of Management company. Just moved our location and they were extremely helpful …
Was told a second can put out for them was too heavy for driver, find that amazing as I rolled it almost 200 ft to the road in my power wheelchair? Not first time I’ve had problems with them, they busted my mailbox post and did half add job fixing it and tool a week to do it.
I have nothing but good things to say about Benfield Sanitation and the people who work in the Charlotte branch! (namely Jimmy and Jeff)
They are super friendly and helpful every single time I call. Most times when we …
We want to say thank you for taking good care of us. We failed to put out our trash the day of our pickup, witch is usually about 4am. However, upon realizing it I called and the truck was just “around the corner”. With that being said, …
We were forced to switch to this company when Trash Unlimited sold out to them. We have had nothing but problems since. So much confusion about what days we’re being moved to and trash not being picked up when we have it out. My husband had …
Called for commercial dumpster, account was set up in 5 minutes over the phone. Dumpster arrived earlier than expected, and was in new condition. New paint, great shape 4 yrd dumpster. Company takes care of their trucks just from appearance wise, and their facility. Great local business. Keep the money local!
These winners tried to compact a 3 gallon jug of peanut oil which exploded like a bomb all over the street in front of my house and now all that oil is getting run through by every car that drives by and tracked all over my neighborhood. I …
We have had BSS for 2 years and I have had to call every couple weeks to request that they not leave the trash can in the middle of the driveway. The owner’s reasoning is that it’s a dangerous spot, busy two lane road with a lot of traffic, …
This is the best Sanitation company to have! The office staff have been friendly from the time we signed up and the truck drivers have always been nice as can be! We are always informed of any changes in the schedule because of holidays and …
We use BSS for residential pick up for trash and recycling and have had a good experience. I especially appreciated that they drove by again to see if our recycling barrel was out when I was running late putting it at the curb. Our pick …
I live on a road that has several houses on it and everyone puts their trash cans at the end of my driveway. everyone on that road uses Benfield sanitation BSS dumped a trash bag out of the trashcan left it with it spilled and trash all …
These folks pick through my blue can and throw anything they don’t want back into my yard. Broken glass, plastic, cardboard with a piece of tape on it, etc. Why not reschedule the route and pick up the blue can first, then anything they …
I was on my way to work yesterday and got behind the trash truck and the employee yelled cuss words at me for absolutely no reason. Completely unprofessional. I will cancel my service and never recommend this company.
We’ve used BSS since Morrison’s was bought out a few years ago. The pickup staff constantly leave the can in front of the mail box, blocking the mail carrier’s access to our box, which means we don’t get mail on trash pickup days. We’ve …
Trash men will not stop even if they see you dragging your trash to them. I called to complain about it & the female rep. said they can’t stop. No respect or customer service. They must have forgot who pays who! Horrible!!!!
I requested repeated for them to pick-up and dis continue my recycle service for about 4 months. I was still charged for it and the can was never picked up. The men driving the truck said they would put in a request on my behalf to remind …
Rude driver.
Reliable and convenient
It has what it says on it. That is trash.
Friendly fast service
Great service!
Worst company for trash pickup..Period
Great organization, life long customer
Very rude I miss the old Benfiled
Great service and staff. Thank you!
Always on time and professional
Great people always very friendly and always so nice.
Going to cancel contract, very poor customer service they do not deserve the buisness
Outstanding service & exceptional people!!! Terry Beckham is ALWAYS a tremendous support to us!!!! Thanks!!!!
I like the service and the price, if you dont like it try Fl on for size the come when they want and will charge any price they want.
Trucks leave a mess after pick up service. Hydraulic fluid all over road in neighborhood.
Exceptional garbage and recycling service! Always punctual and professional! These guys do a great job!
Anyone else upset other than myself about residential pick up in the wee hours of the morning?? 4am!! Wakes me up every week!!
Did not pick up my trash can called they didn’t care, said had to wait another week
EXCELLENT SERVICE here at my business. Great customer service, consistent , friendly, and less expensive. Great job!
Patient drivers as our neighbors like to park in front of the dumpsters – no major increase in the bill either. No issues from them to report in 5 years.
On trash day sometimes they pick it up other times they don’t
Moved into a neighborhood they service. In 5 weeks they haven’t picked up trash on schedule even one time. It’s reached the point we’re having to call and leave messages to try to get our trash collected.
Always on time and drivers are nice and help when the neighbors block us in. The price is the best we could find and they are local. Thanks to BSS!
If I could post “0” stars I would..
1) Company takes a 30% price increase in December 2019 …
The customer service is very rude and also changes time on pick up without telling you and then blames you for it (charge you for weeks they do not pick up trash) horrible horrible customer service
Horrible customer service. I would not recommend this company to anyone. I was told my dumpster was out for delivery 5 days in a row, told it was delivered and it had not been. I contacted the higher-ups to figure the problem out and all …
If you care about recycling, then don’t choose this company. I just watched them dump the blue recycle bin full of two litre bottles in with the regular trash for one of their customers. This is why I take my trash to the dump myself. Sustainability matters!!!!
I work here I mowed grass I do landscape.
RICHIE IS RIGHT! Check this knee slapper out from their website: ” we have never lost sight of James Benfield’s number one principle; “Our customers are our number one priority.” Our longstanding reputation of Quality, Reliability and …
So far two months service in Statesville NC….The service picked up most of my stuff… but holiday hours are not posted or emailed to customers… and the recycle dumpster picks up on a separate day, this adds confusion… missed it …
They miss my recycling almost everytime. When I call they act like it’s my fault. Edit- Literally just watched the recycling truck back down my road, stop before my house, then pull off and left. I’m finished. Switching companies.
In front of our house there is a patchwork of engine and transmission oil stains on the road. Each time the BSS truck stops they leak engine and transmission oil. As we drive up and down our road we can tell each location that is a customer …
So could provide no legitimate excuse for not letting us know they had changed the recycling schedule (a month ago) other than oh, I’m sorry, we have the wrong phone number for you. When they could not get in touch by phone they didn’t …
They dont tell you when your pick up date has been changed. They’ll drive right on by the garbage can and not pick it up or better yet not even come all the way down the road to pick it up, only pick up at the first two houses. If they make …
For some strange reason they enjoy charging you to not pick up your trash or recycling. Then when you call them out on it they enjoy arguing about it with you. 2 weeks ago they did NOT pick up my recycling and I have been stuck with a full …
I am the project manager assistant at Select Homes- we build modular homes. Benfield Sanitation has been great to work with. Our project manager just called me and said to leave Benfield a good review because they were able to get us a …
We had extra trash this week and put out 1 extra can and they left the can full. When Jeff Benfield owned this company this NEVER would’ve happened but let Greedy Barry Lippard take over and this is their treatment of clients. We’ve been …
A year later after my first review and i am still amazed at the level of Quality service this company provides. Especially compared to the Green Dumpster Waste of Management company. Just moved our location and they were extremely helpful …
Was told a second can put out for them was too heavy for driver, find that amazing as I rolled it almost 200 ft to the road in my power wheelchair? Not first time I’ve had problems with them, they busted my mailbox post and did half add job fixing it and tool a week to do it.
I have nothing but good things to say about Benfield Sanitation and the people who work in the Charlotte branch! (namely Jimmy and Jeff)
They are super friendly and helpful every single time I call. Most times when we …
We want to say thank you for taking good care of us. We failed to put out our trash the day of our pickup, witch is usually about 4am. However, upon realizing it I called and the truck was just “around the corner”. With that being said, …
We were forced to switch to this company when Trash Unlimited sold out to them. We have had nothing but problems since. So much confusion about what days we’re being moved to and trash not being picked up when we have it out. My husband had …
Called for commercial dumpster, account was set up in 5 minutes over the phone. Dumpster arrived earlier than expected, and was in new condition. New paint, great shape 4 yrd dumpster. Company takes care of their trucks just from appearance wise, and their facility. Great local business. Keep the money local!
These winners tried to compact a 3 gallon jug of peanut oil which exploded like a bomb all over the street in front of my house and now all that oil is getting run through by every car that drives by and tracked all over my neighborhood. I …
We have had BSS for 2 years and I have had to call every couple weeks to request that they not leave the trash can in the middle of the driveway. The owner’s reasoning is that it’s a dangerous spot, busy two lane road with a lot of traffic, …
Been a customer for a good number of years, no complaints at all!
This is the best Sanitation company to have! The office staff have been friendly from the time we signed up and the truck drivers have always been nice as can be! We are always informed of any changes in the schedule because of holidays and …
We use BSS for residential pick up for trash and recycling and have had a good experience. I especially appreciated that they drove by again to see if our recycling barrel was out when I was running late putting it at the curb. Our pick …
Using my private driveway to turn around and I don’t use there business. My driveway is not made for public turnaround.
I live on a road that has several houses on it and everyone puts their trash cans at the end of my driveway. everyone on that road uses Benfield sanitation BSS dumped a trash bag out of the trashcan left it with it spilled and trash all …
These folks pick through my blue can and throw anything they don’t want back into my yard. Broken glass, plastic, cardboard with a piece of tape on it, etc. Why not reschedule the route and pick up the blue can first, then anything they …
I was on my way to work yesterday and got behind the trash truck and the employee yelled cuss words at me for absolutely no reason. Completely unprofessional. I will cancel my service and never recommend this company.
We’ve used BSS since Morrison’s was bought out a few years ago. The pickup staff constantly leave the can in front of the mail box, blocking the mail carrier’s access to our box, which means we don’t get mail on trash pickup days. We’ve …
Trash men will not stop even if they see you dragging your trash to them. I called to complain about it & the female rep. said they can’t stop. No respect or customer service. They must have forgot who pays who! Horrible!!!!
I requested repeated for them to pick-up and dis continue my recycle service for about 4 months. I was still charged for it and the can was never picked up. The men driving the truck said they would put in a request on my behalf to remind …