Bennett Medical Services is an AdaptHealth company that specializes in home medical equipment and respiratory products and services. Based out of California, Nevada, Colorado and Idaho, Bennett offers premier customer service and carries some of the most popular brands for walkers, wheelchairs, hospital beds, CPAP machines, CPAP supplies, oxygen, breast pumps and more. Bennett proudly accepts Medicare and most commercial insurances.
| Thursday | 9:30AM to 12PM |
| Friday | 9:30AM to 12PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9:30AM to 12PM |
| Tuesday | 9:30AM to 12PM |
| Wednesday | 9:30AM to 12PM |
2600 Mill St Ste 600, Reno, NV 89502
this place and service suckssssssssssssssssssssssss
Awful
They don’t answer there phones
Incredibly frustrating customer service and over-payment for non-services.
I’m wasting my time. THEY DON’T CARE ABOUT NEGATIVE REVIEWS.
Worst customer service that I’ve ever experienced … I would not recommend doing business with this company.
Horrible customer service. Every reorder takes 5-6 weeks to fulfill
Shannon was great
NEVER AGAIN. Billed me over $2,000 and said my Ins. quit covering it 6 mos ago.
Horrible customer service .if the phone rang for 11 minutes non stop at my job someone would be looking for a job. Unbelievable
Slow and horrible services. Never seen such incompetence in all my life. Wish I could give less than one star.
My experience was very good and helpful.
Very poor customer service. Unrealistic telephone hold times. Customer Service Representatives do not care about the patient.
this is the worst company they never answer the phone if they do your put on hold my mom needs oxygen and we called 5 days ago NO RESPONSE cant believe these people can stay in business
Waited “on hold” on the telephone forever. Finally gave up on them…..
Management treats their customers and staff like garbage.
Great
This place is a joke! Can never get a hold of anyone at anytime of day. If you are recommended to use their services for anything you need to look elsewhere.
My wife was trying to get a tens unit from them, and a month later still unable to get it. Went to another place on Rock blvd and had the unit the next day!! This place is horrible stay away!!!!!
Horrid service. NO customer service. Adds late fees when billed to incorrect insurance. Use any other medical service!!!!!! These folks are unethical & deadbeats.
I wonder how these people stay in business. I was going to change insurance providers until my current provider switched from Bennett.
They have sent the wrong supplies and I can’t get anyone to call me back after leaving messages and this is not the first time that I encounter this problem.my insurance it about to expire and I can’t get anyone to call me back so I can …
i ordered supplies . Was to be here 3 to five business days.. 3 weeks later , still no supplies.. tried calling , tried emailing , no reply back.. i got one call but they hung up after two rings and then when i tried to call right back they wouldnt pick up
this company is the worse i am on fixed income and dont get food stamps they say i owe them 150 dollars but the service sucks big time i had two oxygen michines burn out because they dont service them now they refuse to send me oxygen …
I’d put ZERO stars if I could. This place has the worst employees who do not care about helping people. They never answer their phones when you call. One could die waiting for oxygen refills. HIPPA violations for sure, zero patient privacy.
Their automated phone service is abysmal. You cannot hold for an operator; it just loops back to the menu. I left two messages after being told I would get a response within one business day. Neither was answered. Only dealing with them because I have to through insurance.
This is the most disorganized place I’ve ever seen. They messed up over charging me for over a year and no one will look into it. Then I’ve tried paying them and they don’t answer my calls. Now they have taken me to collection for 55.00 I would not recommend anyone to Bennett.
This place is the worst ever. I was looking for a shower transfer bench and called to inquire about one. I went through all the steps and then got put on hold and when the person came on they hung up on me!!! What crappy customer service. …
Has anyone found a better Durable Medical Equipment office in Reno or Carson? We have Hometown Health. This business is one of the worst local companies around.
If there were an empty star to rate this company it would be too high a rating. They clearly need more staff and better management. I have to chase down my supplies. They don’t follow up or follow through. Uugh , very frustrating.
I agree with everyone else with regard to their billing department. Horrible. This company doesn’t deserve 1 star!!!!! We paid the bill 2x before being turned over to collections. DON’T DO BUSINESS WITH THIS COMPANY IF YOU CAN AVOID IT!!!!!
It has been a month and a half and I still haven’t gotten the my CPAP machine from Bennett. Either they run out of supplies or appointments. Reno needs another equipment provider.
After 21 minutes, most have been on hold, the rudest unprofessional person answered the phone. This is the fourth time we have talk to this company with no results and the same non responsive treatment. If there was a way to do minus one star I would do it
They deserve a ZERO stars. They send the wrong products, waiting at their company usually takes a long time. Use Sierra Oxygen in Carson City. They provide a better service.
This company has been an absolute nightmare. Each time I call to follow up on a request the response is dramatically different. One conversation supplies are ordered, the next they have no record, next call I’m told they need more …
this place is the worst place in Reno for pulmonary care you can call and call for billing or care it doesn’t matter they don’t return calls and make no effort to fix issues if there was a way to give less than one star I would. I think …
Wow. Home from surgery. Asked visiting nurse about raised toilet seat. She went through an ordeal calling Bennett (Las Vegas) to order it at Reno store. Called Reno store to make sure order from LV went through.. “local” phone number is …
Never received any bills, never received any phone calls or voice mails, and got sent to collections as a result. I’m happy to pay bills, but I have to BE billed first. Thanks for ruining my credit score.
I was treated very well at Bennett, no problems at all. Everyone in the CPAP dept was great. They even bent the rules slightly for me, and didn’t have to.
I would recommend them to others!
As a medical provider I can’t tell you all of the issues I have experienced with this company. It is very sad that medicaid will not let us use any other company. HORRIBLE service and follow up. One of my patients has been without oxygen for 6 DAYS. If you have a choice, go elsewhere. If there was an option I would select NO stars.
Absolute joke. Do not waste your time or money. Go elsewhere for your cpap needs. Here we are again. Been hung up on 3 times. Can’t get any answers. Incompetence run through the whole company. Do not use this company …
I called several times to get a mask fitting and never received a return call. The idea of customer service is vacant with them. I begged my Doctor to prescribe a different provider.
I spoke with some of their reps yesterday. Good initial impressions. People tend to only leave reviews if their experience was bad, which makes for skewed ratings. Based on meeting their reps in person and conversing with them personally, I would feel confident giving them a try if I needed anything in the future.
I let the phone ring for 13 min. before they picked up and asked if I could be put on hold. They have no concept of basic office procedures. CEO/Owner, what are you going to do about this. This is beyond unexceptable, this is borderline …
Two weeks ago I was told that my supplies would be sent to me, but just in case to call back in 2 weeks if I didn’t hear anything. Of course heard nothing. Now just spent 30 minutes waiting on line listening to a message telling me how important customers service was to them. Got hung up on twice. Abyssmal
The dumbest people you will ever meet. I walk in to pay my bill- and they don’t know what to do. I wait 25 minutes, and they can’t figure out how to help me, or collect my money. …
Never can get a hold of them unless they’re trying to bill me. Update: I’ve been off oxygen for about 2 years, and they’re still billing me for services that I’m obviously not recieving. It’s taking forever to sort out. They’ve claimed it was resolved 3 times, but nothing’s changed, and I got sent to collections.
This place is awful!!! Tried to call numerous times on numerous occasions. Can NOT get anyone to answer the phone!!!! Terrible customer service. No organization whatsoever. There is not a soul at this company that is on the same sheet of …
Bennett Medical Has been my Oxygen Supplier ( 2 Concentrater’s, Portable Small Slender Tanks, Larger Cart W/Tanks, All Of “My Preferred” Canula’s & Tubing ) for 4 year’s now. …
Should read the reviews.. says it all and sad that I have to work with them. Staff is super inconsiderate and will hang up on you. If you have a referral be prepared to do all the work yourself. I agree that BBB standings should be …
Very poor customer service. I left a message about an incorrect CPAP order 2 weeks ago, and I still have not heard back. I tried to call back today, and they did not give time for me to leave another message. Resupply orders are often incorrect. Dislike this company very much.
I have been calling for two weeks to have my cpap mask replaced. No one returns my calls and no one in the cpap department is ever available to speak with.
I’m finally speaking with Heather, who is very responsive and apologized for …
This is an updated review. These people have gone all out to improve their customer service. If a call goes to voice mail, they actuall return the call within minutes! Boy, this is a real change from where they were a year ago. …
My main complaint is not with the folks in Reno it is the Bennett resupply part of the company. Deseptive sales and billing. Find another CPAP company.
This company is either wholly incompetent or shady. We are given half the story, then surprised with unexpected bills, double billed, etc. I wrote an earlier review regarding their customer service. In my opinion if you can avoid this …
Make sure you get your pricing in writing. After 3 phone calls Benett indicated that my equipment required to go through a 3 month rental process, at which point it would be converted to a purchase which would be completely covered by my …
Horrible company! It takes them so long to send authorization to my insurance after receiving prescription from my doctor. Not having a machine can kill someone! I’m glad my insurance let me go with someone else (Preferred Homecare). Please look around before selecting this as your provider.
This place is by far the worst medical supply company I’ve ever had to use! The employees are heartless and cold, nobody knows anything and it takes them weeks to return my calls. I’m currently still waiting on C-PAP supplies that I’ve been …
This is the WORST, WORST, WORST company I have ever dealt with in my entire life!!!! They never answer the phone or you end up in a revolving phone loop, on hold or leaving a message with no call back FOR DAYS. They should be reported and …
Make sure you are familiar with your insurance benefits!!!! They tried to get us to pay our deductible before giving us a CPAP machine. Our deductible is inpatient only has a specific clause stating Durable Medical Equipment WILL NOT BE …
This company is very inefficient for supplying CPAP supplies. I only had one delivery in over a year that was successful . They also like to over charge on your co pays to your insurance company . They overcharged me $200.00 for payments …
Bennett representative Gunnar squeezed me in between appointments, with a day’s notice, to pick up a new CPAP system. His presentation was just right. The receptionist/phone person was friendly & knowledgeable today, explaining important …
Terrible customer service. People are pleasant but no follow-up or follow through on a medical request for a wheelchair. If there is a delay or change of status there they wait until you call to check on why something hasn’t happened. No …
So, there I was, several hours away from home for a very important family birthday (88 year old 1st cousin) and I had forgotten the cord to my CPAP machine. Bennett advertises that they will make sure a patient’s needs are met no matter …
Haven’t had to go to the store itself yet, that said I think they have taken great care of me. Wayne is the driver/delivery man and he delivered the first oxygen tank to the hospital t hen came by the house and set us up with the home …
They gave me a wide window to deliver/pick up a test kit and still couldn’t arrive on time. Once, I was forgotten completely, and was told the office would schedule someone else to pick up the item. This did not happen until I called a …
I was paying my bill, sending it in and it would be MONTHS before they processed it… in the meantime, I call about a thousand times, no one is answering…one time I had hope that someone would answer and they hung up. I drove over to …
I have absolutely no problems with delivery people, they have been fantastic with me & very helpful! …
My experience was great, my machine stoped working so we called and a tech.came out the same day and changed my machine out, Michael was very helpful and very polite, Michael answered all my questions and was very knowledgeable.
Bennett pays minimum wage/ hires uneducated people so expect zero quality customer service. I asked for my mask to be shipped to Baltimore (while on extended business). She didn’t know where Baltimore was. I asked her to address package …
No problems – I think it has been 4 years since you were last here. And I just decided to go to a local company. Would rate this exercise as a 5.
I was trying to find out even if they are aware of me since I was told they would call me to schedule equipment for Apnea. I called the Reno NV number and get a call center , who knows where, and hear people in background talking about …
Horrible experience with this facility. My husband’s paperwork was sent over by Pulmonary Medicine and the person his case was assigned to listed his account as closed so no one there even attempted to work his case and start the …
I live out of the area, and the staff at Bennett went out of their way to get the equipment I needed and to provide the training the same day as my doctor visit! The training staff was very knowlegdeable and provided me with all the …
I have YET to have them get any CPAP order/resupply correct. They supplied with two hoses with slits in them the first time, second time I drove to get my supplies and I was given supplies whose mask had been opened and missing the facial …
The company is incompetent. Billing for services is balderdash and customer support is non existent. Double billed i.e.: sent a bill and withdrawal from checking. I went months without a call back or support. Returned equipment and still had to pay a month.
I have been dealing with Bennett Medical for years now and time I need supplies for my cpap I don’t receive them for months. I have to make after call before I finally can connect with someone who actually will follow thru with the issue at …
Truly some of the worst customer service we have ever experienced. They do not answer the phone. They do not return calls. We have waited literally 30 minutes on hold before anyone picks up the phone. When we have been on the phone with a …
I work for a provider’s office. My advice is to NEVER use this company if you can help it. Every SINGLE TIME I have sent an order to these people for my patients, they will say they’re working on it. When I follow-up later to ensure that …
I can’t even give this company any stars but am forced to for this review. They are the worst company to work with. There billing is out of Los Angeles, but payments are sent to Pennsylvania. They give a local Reno number that goes …
I don’t enjoy having to do a bad review, but if it will help someone to not have the same experience I had, then here goes. …
Austin with Bennett Medical is a very considerate and knowledgeable young man. I was having problems with my regulator not working properly and he fixed the problem with just a change of gasket. He knew exactly what the problem was, where …
Spent an hour on phone with this company to be told they will not come service O2 concentrate because we did not know that Dr’s certification still needed. In the mean time NO one has serviced the machine since before July. And today when I …
Awesome experience and excellent go to place for cpap supplies! Please see Shannon.
I am rating my experience today at AA Medical also known as Adapt Health and Bennett Medical Services. Adapt Health bought both AA Medical and Bennett Medical Services. So, in a way I’m rating all three. My appointment today was scheduled …
The staff at the Reno office has always been friendly and helpful. Shannon and Austin both make you feel at ease during difficult times.
This is by far the most incompetent billing department I have ever dealt with anywhere. The only positive remark I have to say about Bennett Medical is regarding Austin, the technician out of their Reno, NV office. He goes out of his way …
When I picked up my new CPAP machine Shannon explained how it works and answered all my questions, I would definitely recommend, great service.
My experience with AdaptHealth with Shannon was nothing short of exceptional. She’s the bomb! Knowledgeable, professional, punctual, and a good sense of humor. All traits I appreciate in a people-person oriented business.
After significant delays in getting the equipment, it got worse. I was literally up sold start to finish and then the kicker. Either sign a liability waiver, which waived all liability to them for anything or no needed medical equipment …
My last pulmonary medical services company, Pulmonary Solutions, changed phone numbers every time I would try yo contact them. Adapt Health services was wonderful, the staff was friendly and helped me finally get the correct mask.
The delivery time has always been prompt and thus VERY appreciated. I always look forward to the deliveries because the young man (Austin) is always very nice, helpful and makes the task of swapping out several oxygen tanks a positive, even uplifting experience. Fantastic service!