UPDATED: Thank you to the owner for the response!
ORIGINAL: This is just because they took up two spots at the restaurant. Because of the kind of vehicle they had, it was very unnecessary.
Terrible connections, unreliable at best, over-charged service, and a monopoly. Satellite service might be a better option, and that is saying something.
They have a lovely monopoly on the market and they do a terrible job supporting their customers. I cant wait for another internet providing to compete in the area. Avoid doing business with them if you can.
I’ve heard nothing but horrible things about them. I moved to Rice and after submitting my application for internet, I still haven’t heard back from them for 2 months. I’ve called multiple times and they keep telling me to submit an application.
Always ,always helpful with questions and concerns we have had. Chris Larson is so helpful and we feel smarter when we get off the phone with him. Everyone there is great. Thanks for always taking care if us.
Worst company around and the terrible part is they have a monopoly over the area. So they can provide horrible service and cable that works when it wants to. Dont move to the Rice area as this is the only option. Bend over for benton coop should be their motto.
this is the only option in the area and it shows. they’re nice folks, but grossly incompetent. the internet is always slow and when i call them their answer is always “restart your computer.” i pay for 10 mbs, but am lucky to get 3. if …
Don’t return service call requests, don’t respond to voicemail, and charge a ridiculous amount of money for services bundled in. You have to buy their landline with internet. If you dail further than yelling distance you receive charges for …
Great service every time. Professional, helpful, and prompt. Wyatt is great at educating on the issues. Slow speed ISN’T always the provider. Sad to see anyone bash them. Keep up the great work!
Great customer service. Only utilitie that every sent me a check. Very reasonable prices. Fiber in the middle of nowhere.
Anyone who thinks BT is not five stars has no experience with other providers. I can think of 5 others that I’ve worked with recently and BT is better by far.
We had a problem with our router and I called at 9am and they were here at 1030am. Our technician Ed was very professional and fixed it quickly. Wifi works great and streaming on 5 devices.
I’m posting this from my phone(thanks cell provider) because for the 6th time this month I don’t have any internet from Benton CO-OP, who has the #%^** ing nerve to charge 140 bucks a month for. If I had any other option I would take it. …
I’ve been living in Rice for almost 5 months and have nothing but positive things to say about this company. They’ve always been extremely helpful and fast to fix any issues. I’d give them 10 stars if I could!
I just moved to Rice three weeks ago. I pay for 10 mbps, but from 6:00 pm to 10:00 pm, I am lucky to get .5 mbps. Also the ping ranges from 200 to 400 which makes it impossible to do any type of live streaming. Also on the weekends. They …
So their highest internet speed is 10mbps, and they charge you an absurd premium to get even that much speed, which is painfully slow. To put it in perspective, the most basic cheapest slowest plan on charter starts at speeds of 30mbps for …
UPDATE 2019: I now receive 25 down and 10 up for about the same price as I was paying for 7 down and 1 up, and I don’t see the wild afternoon fluctuations that I used to see. Service has been rock solid now for the last couple of years, so I’m upping my review to a 5 because that’s all you can really ask for.
I don’t know why some people put negative reviews on here either because I’m totally satisfied with their service. There is only one problem though: every once in awhile our internet quits working, and that is because our modem and/or …
I have no idea what all of the compaints are about. I’m very happy with the product quality and the customer service. I know i.t. people that are jealous of the internet speed we are able to have. The price is a little high but they …
Fair price and great internet speeds considering the population in the area. Over the last two years I have never had a problem with my internet that was their fault. It has always been an issue with my router which I did not get from them.
I just recently got internet (50 speed) and phone and am only paying $75 a month. My fiancé is a gamer and the speeds are very fast and we can download a game in under 20 minutes. The man that came to do the service, was very nice and …
I pay(what I believe) a lot of money for garbage service. We have more internet outages(fiber) than direct tv outages. The speeds are horrible 75-90% of the time. Customer service is nothing to brag about either(unless you go to the office …
I have seen nothing but bad reviews on this place,but I have had nothing but a Great experience with them. I just got internet with them and my internet service is great! They came out the same day I applied for service which was unexpected …
Absolutely horrible internet after having to pay way more than I previously did for much superior internet from charter at my previous residence. I have had nothing but problems and they just ignore the issues. Their “support” people just …
These guys were great to work with. From Tracy in the office to Scott, Ben, and John out in the field, everyone was top notch. Couldn’t ask for better customer service, speed and quality of install, and overall internet performance 👍 I wouldn’t hesitate to recommend them to anyone. …
Recently had an issue with our router. John was dispatched to our home, showed us how to fix the problem, he even gave us a few tips if we ever have issues with other wifi items (TV/Printer) in our home. Stellar service and I can’t complain …
Benton communications did great when they originally installed in my new house a year and a half ago. We had to get a box to help spread our wifi signal to our TV for streaming. The box was only getting about 70-80mbps and all of the sudden …
I could not have been more impressed with the professional service provided by the staff at Benton communication.
The next day they returned to make it even better. …
If you need great service from this place, subscribe to Benton communications Incorporated and/or Benton telephone co-op Incorporated. If you experience intermittent channel interruptions on the cable part, it’s in their software, not our …
We recently started noticing decreased internet speed which lead to us speaking with a customer service representative that scheduled a tech to come out next day and resolve our issues. This is where Ben came out and reminded us why we love …
I communicated
To much money for what you get
Way too much money for what you get, ready to give up.
Paying for one of the best: gets the worst connection..
Nothing, horrible service. WiFi does not work.
Over priced no online bill pay not very good customer service
Great internet, no problems for over 4 years
UPDATED: Thank you to the owner for the response!
ORIGINAL: This is just because they took up two spots at the restaurant. Because of the kind of vehicle they had, it was very unnecessary.
Terrible connections, unreliable at best, over-charged service, and a monopoly. Satellite service might be a better option, and that is saying something.
Very helpful, first person I talked to had the answer. Did not have to talk to 3 or 4 different dept’s to get problem resolved.
Internet connection sucks Benton co-op is lucky there isn’t any other options in rice. Definitely would not recommend
Internet service is terrible. I’ve never had a problem free day. I wish there was competition in the area, then maybe they’d step up their game….
Been getting my home phone and internet service here for years, Happy with the service!
Great internet speed and reasonable pricing. They are prompt to answer any questions and help with any troubleshooting.
They have a lovely monopoly on the market and they do a terrible job supporting their customers. I cant wait for another internet providing to compete in the area. Avoid doing business with them if you can.
Wyatt is the man – many people who complain about service have operator error. Great internet service and good customer service!
Great Internet I don’t think so for what little we get in his way over priced constantly in and out not dependable
Only service you can get in rice, expensive and slow internet even if you buy the high speed package.
I’ve heard nothing but horrible things about them. I moved to Rice and after submitting my application for internet, I still haven’t heard back from them for 2 months. I’ve called multiple times and they keep telling me to submit an application.
Always ,always helpful with questions and concerns we have had. Chris Larson is so helpful and we feel smarter when we get off the phone with him. Everyone there is great. Thanks for always taking care if us.
Worst company around and the terrible part is they have a monopoly over the area. So they can provide horrible service and cable that works when it wants to. Dont move to the Rice area as this is the only option. Bend over for benton coop should be their motto.
this is the only option in the area and it shows. they’re nice folks, but grossly incompetent. the internet is always slow and when i call them their answer is always “restart your computer.” i pay for 10 mbs, but am lucky to get 3. if …
Don’t return service call requests, don’t respond to voicemail, and charge a ridiculous amount of money for services bundled in. You have to buy their landline with internet. If you dail further than yelling distance you receive charges for …
Great service every time. Professional, helpful, and prompt. Wyatt is great at educating on the issues. Slow speed ISN’T always the provider. Sad to see anyone bash them. Keep up the great work!
Great customer service. Only utilitie that every sent me a check. Very reasonable prices. Fiber in the middle of nowhere.
Anyone who thinks BT is not five stars has no experience with other providers. I can think of 5 others that I’ve worked with recently and BT is better by far.
We had a problem with our router and I called at 9am and they were here at 1030am. Our technician Ed was very professional and fixed it quickly. Wifi works great and streaming on 5 devices.
I’m posting this from my phone(thanks cell provider) because for the 6th time this month I don’t have any internet from Benton CO-OP, who has the #%^** ing nerve to charge 140 bucks a month for. If I had any other option I would take it. …
I’ve been living in Rice for almost 5 months and have nothing but positive things to say about this company. They’ve always been extremely helpful and fast to fix any issues. I’d give them 10 stars if I could!
I just moved to Rice three weeks ago. I pay for 10 mbps, but from 6:00 pm to 10:00 pm, I am lucky to get .5 mbps. Also the ping ranges from 200 to 400 which makes it impossible to do any type of live streaming. Also on the weekends. They …
So their highest internet speed is 10mbps, and they charge you an absurd premium to get even that much speed, which is painfully slow. To put it in perspective, the most basic cheapest slowest plan on charter starts at speeds of 30mbps for …
UPDATE 2019: I now receive 25 down and 10 up for about the same price as I was paying for 7 down and 1 up, and I don’t see the wild afternoon fluctuations that I used to see. Service has been rock solid now for the last couple of years, so I’m upping my review to a 5 because that’s all you can really ask for.
I don’t know why some people put negative reviews on here either because I’m totally satisfied with their service. There is only one problem though: every once in awhile our internet quits working, and that is because our modem and/or …
I have no idea what all of the compaints are about. I’m very happy with the product quality and the customer service. I know i.t. people that are jealous of the internet speed we are able to have. The price is a little high but they …
Fair price and great internet speeds considering the population in the area. Over the last two years I have never had a problem with my internet that was their fault. It has always been an issue with my router which I did not get from them.
I just recently got internet (50 speed) and phone and am only paying $75 a month. My fiancé is a gamer and the speeds are very fast and we can download a game in under 20 minutes. The man that came to do the service, was very nice and …
I pay(what I believe) a lot of money for garbage service. We have more internet outages(fiber) than direct tv outages. The speeds are horrible 75-90% of the time. Customer service is nothing to brag about either(unless you go to the office …
I have seen nothing but bad reviews on this place,but I have had nothing but a Great experience with them. I just got internet with them and my internet service is great! They came out the same day I applied for service which was unexpected …
Absolutely horrible internet after having to pay way more than I previously did for much superior internet from charter at my previous residence. I have had nothing but problems and they just ignore the issues. Their “support” people just …
These guys were great to work with. From Tracy in the office to Scott, Ben, and John out in the field, everyone was top notch. Couldn’t ask for better customer service, speed and quality of install, and overall internet performance 👍 I wouldn’t hesitate to recommend them to anyone. …
Recently had an issue with our router. John was dispatched to our home, showed us how to fix the problem, he even gave us a few tips if we ever have issues with other wifi items (TV/Printer) in our home. Stellar service and I can’t complain …
Benton communications did great when they originally installed in my new house a year and a half ago. We had to get a box to help spread our wifi signal to our TV for streaming. The box was only getting about 70-80mbps and all of the sudden …
I could not have been more impressed with the professional service provided by the staff at Benton communication.
The next day they returned to make it even better. …
If you need great service from this place, subscribe to Benton communications Incorporated and/or Benton telephone co-op Incorporated. If you experience intermittent channel interruptions on the cable part, it’s in their software, not our …
We recently started noticing decreased internet speed which lead to us speaking with a customer service representative that scheduled a tech to come out next day and resolve our issues. This is where Ben came out and reminded us why we love …