based in Martinsburg, W. Va., Berkeley County Public Service Water District is a water distributing facility. The firm supplies ground water and surface water to the county.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
251 Caperton Blvd, Martinsburg, WV 25403
Literally awful to deal with even as a customer who has never paid a bill late. Made my latest payment via debit card online early morning on the due date and because they’re processing system is so slow, it apparently didn’t clear until …
Overpriced bills!
Water bills are to high!!!
High prices
terrible customer service
Not helpful at all…what a shame
Customer service is awful!!!!
Hate it
I agree with everyone about the customer service, there’s one lady in particular who is plain out rude.
Good luck keeping pace with increases, base rates and monthly bills,one exorbitant rip off !
Why wouldn’t I be able to transfer service over the phone we are in the year 2020. WHAT A JOKE
Terrible customer service I never paid or knew u had to pay for water but since I need it I called an set up service asking question must be a no no any questions I asked he told me to ask the landlord really must have a hard job huh guys
WHAT A JOKE BLOCKED MY CALL NO ONE THERE RIP OFF COMPANY
The sewer charge is more than the actual water usage…ridiculous…customer service is ol depending on who you are speaking to.
I just got off the phone with the water department as a new customer. Now I see why they are rated 1 star. Horrible customer service.
I contacted the water district regarding a billing discrepancy on my bill. I spoke with Lisa, who was helpful and courteous.
Every time I’ve gone in person they have been very corteous and efficient
Bad customer service..
I don’t blame them though. The staff are most likely making $25k annually.
I almost always sit on hold for 30-45 minutes every time I call.
Set up auto payment online and did not come out like it was supposed to. Was told it only comes out at the 30th of every month. Despite the start date saying July 3. Customer service was horrible and no management around to resolve the issue. I was told “pay it or don’t, we don’t care”.
Very rude when you call and ask questions.
Trash. These people who answer the phone have no manners or common sense. I can’t stand dealing with these people. They will hang up on you in the middle of a sentence. pathetic
Terrible. Terrible management, terrible customer service. Refused to be accommodating even when they shut off my water as a result of THEIR mistake. As long as you know they are the worst and you have no options you are prepared to face them. Ready to drill my own well in downtown Martinsburg.
Demand an investigation of why the water pressure is so low and horrible in the Inwood developments ,for every resident. We pay the water bill soooooooo figure it out. Cause It seems a class action is due against you or whomever is responsible for it. Its like living in hell just to wash your hands
Literally the worst. Terrible water quality that they charge way too much for and really getting sick of them changing the bill and not showing any charges. Frauds
Impossible to get in touch. Every phone number associated with them automatically hangs up on you.
Unexplainable high bills! Sewer more expensive than water! Now they are saying the water is/ was contaminated since 2016 in the area. …
Absolutely fed up with this place. Nobody in the office seems to know what’s going on, I always get the run around when I have questions about why they ALWAYS INCREASE MY BILL. Seriously sick of paying $300 every other month because I have a said “leak” that nobody can find. My house was just built, it was recently inspected. RIDICULOUS
They never answer the phone on hold forever
Unfortunately I have to leave one star to leave a review. I called today to check on transfer of service status. The girl that picked up was very unprofessional with an annoyed hello?? She continued to answer my question as if I was bothering her. Then she hung up no have a good day or anything. Very rude!!!
I would like to thank you reviewers for your reviews. I was seriously considering moving to Berkeley County, but after reading that the service AND the product of such a vital resource is so poor, I will keep looking. Hopefully Berkeley …
The online application to apply for water service is horrible. Co-applicant shouldn’t be a required field. It’s just me. I had to go through this 5 times just to get it to go through. Then the $50.00 deposit is unreasonable. $20.00 …
I had a Berkeley co water employee, Trip I believe is his name. tell me how they love turning people’s water off. How they take their time going back to turn it back on after the bill is paid. Customer service is terrible.
Absolute worst utility provider in any location I have ever lived. Poorly managed, rude customer service, and the most overpriced water on planet earth. Despite costing more than an electric bill per month the water is of such poor quality …
Horrible. They are a monopoly and act like one. The process to establish service and disconnect it is hostile and meant to get more money from you even when you did not use the service. The people who work there are rude and unwilling to …
I realize the water dept doesn’t have to have any level of customer service because they don’t rely on business there is NO competition whatsoever. But regardless, if you’re going to waive a fee then waive it, don’t require the customer to …
We have always had great experiences with the women in the office when I have called. And the crew who came out and helped us when we had sewage problems, they went above and beyond what they had to do and really helped us out.
The worst utility company I’ve ever dealt with. I’ve lived in a lot of states and by far Berkeley County takes the award for worst customer service, lack of communication and lack of consistency. I rarely get a bill in the mail, even after …
I have received an extremely high water/sewer bill for my normal usage of water/sewer. I have called Berkeley County Water in hopes they could explain to me why I have such a high bill. After speaking with the representative, which blamed …
About as bad as you can get for a public utility. The prices are ridiculously high. An audit is seriously needed and not a pencil whip, a real audit. We should have the best water on the planet for the cost. EVERYONE ON THE PUBLIC FACING …
Unable to sign in to my account. I had set one up when I paid my first bill and I have not received any since. It’s been almost 5 months. So I tried to sign in but it says that I do not have a online account. Being that the last bill I …
I am beyond disappointed with Berkeley Water, I just got home from a 12hr work day and found out my water was shut off; boy was I surprised. Like countless others during the pandemic, I fell behind on my payment and spoke to a woman three …
Billing is not the issue it seems fair to me, my issue is with the $175.00 deposit and the DUE NOW billing. GREAT SCOTT, do you plan that folks will be bathing elephants and if you have to be away for 2 or 3 weeks, when you get home your …
The worst customer service. You have brain dead people making less 20000 a year taking calls. We need an Audit it makes no sense my bill tripled on one month and I was out of town for two weeks out of that month. Fraud is taking place. No one can answer a question worthless employees
They deserve no stars. Worst customer service I’ve ever experienced. Rude employees and absolutely no desire for any assistance for the customers who over pay the only game in town. And they love to get you on late fees by charging you, …
This is my first time paying for water in Berkeley County. I lived in Winchester previously and NEVER had any issues. I have had to call twice about my overdue bill and both times have dealt with terrible customer service. The second time …
Their website claims you can pay your bill online, but I still can’t access it with my account number or even as a guest. They don’t recognize my account! Well you’re the ones who provided this mysterious unknown account number. They don’t …
I was prepared to have a horrible experience over the phone with Berkeley County Public Water District. I had seen a couple of reviews from people complaining about the service. I had the exact opposite experience. First of all, my call …
Not only are they rude but they will NOT work with someone on payment arrangements/extensions. Not to mention the water quality is so terrible/hard it caused my water tank to catch fire, then a month later it exploded. Despicable service.
Moved into my new home… same day they shut off the water. I put in my application to set up an account. No one has called or warned me. This is ridiculous.
I have been a customer for 4 years now and have never missed a payment.. This month, I made my payment ONE DAY LATE.. ONE DAY and they generated a termination letter. If my bill is due on the 4th, why would they terminate me on the 16th? …
If I could rate this company negative stars I would! TERRIBLE customer service. I called over the phone to make a payment. I have been with this service for over a year now. As Im making my payment she asked me for the three digit code on …
My experience yesterday was fantastic. As soon as you hit the doors information is in your face. Stop and read the doors. I found all the info I needed without talking to anyone. I filled out my paper went to the counter. The women who set …
Absolutely horrible service. Turned my water off even though the bill was paid and then charged me $40 to turn it back on and refused to waive the fee and made me wait 24 hours to turn it back on. If I could give -5 stars I would.
This place cut off my water when I had paid every single monthly bill for 36 straight months. There was never a lapse in payment, and yet they randomly turned off my water at a time after hours so I had to wait without water all evening and …
I don’t understand how my bill jumped to $30 this month when the entire year has been the same $78-$85 sometimes maybe $90. My routine has been the same, nothing changes. Their excuse was my usage this month is higher, and it could be …
Total Crooks. I have never in my 43 posted a review neither positive or negative. This one though I could not pass up. Not only are their “employees” rude. The have no empathy under any circumstance. I have been on AutoPay for the last 14 …