Berkeley County Water & Sanitation specializes in potable water distribution, the collection and treatment of waste water, recycling and solid waste … See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
212 Oakley Plantation Dr, Moncks Corner, SC 29461
They will let your water bill get up to $500 to $600 before they turn it off and you have to pay it in full for them to turn it back.
Can’t ever seem to get anyone on the phone. They seem to never call people back on the call back system.
In and out
Excellent customer service!!!!!!!!!
Good atention !!
Great rates
Piad my bill
Nice
Great company
Great place and Great Staff
Great service
this place is a f**king joke
Wonderful environment, great food
Customer service not great
Fast and easy
Service slow..food not worthy
Worst water company ever! I moved from Charleston (CPW) to Berkeley County (BCWSA) and my water bill is twice the amount of my Charleston’s CPW bill ever was. Every month! My home is the exact same size as my old home. We even spent over …
easy payments
Not the best for making credit card payments system needs updated..
On certain days they don’t open until 3pm during the week. Really. I could see on the weekend.
Yikes they are expensive compared to other counties with water and sewer.
Was able to help me.
I was helped and all was good for me so.
Everyone here is super helpful and always friendly
I don’t have complaints about this office.
It was ok
The trash pick up in pineview is incredible! They pick up everything, all the time.
One of many instances: An animal helped their stuff to our trash last night and it ended up all over the street. They picked up every last piece!
CUSTOMER SERVICE NON EXISTENT must be use to dealing with delinquent or non – payers!
Do not move to Berkeley county it is legitimately the worst!
New Neighborhood so to my negligence I didn’t know I had an account set up with them. Called up and no customer service. If you get* STACY* she will hang up on you and if you call back she will forward you to the answering service. Hopefully they’ll get it together over there.
Applies hidden fees that they do not tell customer is going to be applied to account. Demand to know about these fees. Berkeley resident for over 47 years. County government not trustworthy. You will not be treated fairly.
Worst service ever… lady in the office extremely rude and did not put in a work order for my connection of service. 5 days later still cannot resolve, and still no service. They are trying to blame Charleston water systems when it is …
Expensive, to fill my pool bill $40 more
Customer service is VERY VERY RUDE!!!!!!! Spoke with a representative named Beverly, requested a supervisor and she laughed! I HATE THEM!
It’s water coming outa pipe. Good job
Can’t make a payment over the phone, not the best customer service, maybe you should invent an app like the co-op. Or take a payment over the phone cause ain’t nobody got time for that. And let’s not forget the massive hole the size of a …
It is what it is…gotta pay the bills lol…but they are always polite and it is always clean!
The absolute worst customer services in any utility that we’re forced to have. When my husband explained the difficulty in getting my name changed and his added to the account, the lady basically told him i was lazy. …
Great customer service…no wait
Did you know that this water companies annual revenue is 94 million a year? Did you know that they will cut you off for a $57 dollar bill? Did you know when you call crying because you barely make ends meet as it is with children that they …
Website says they are open on Saturdays, called at 3 different times. No answer.
never had such poor service! can’t talk to anyone, you cannot pay without a bill , so if you don’t one, they will probably cut you off!
Great…and some fine LADIES just doing their JOB, even in spite of!
Their automated bill pay hardly ever works and they won’t take payments over the phone. They need to get it together.
Customer Service is very very rude . After 4 the line goes straight to foreign agents who can’t tell you anything. You are only allowed one payment arrangement in a 12 mnth time frame. That rule needs to be revised. I didn’t have a good …
I had a serious water leak where the water was pouring over my lawn and very little pressure in the house. I called bcw&s shortly after 8:00 am to report the problem and got an answering service which took my information an told me that if …
They closed our account and both my husband and I didn’t close it. So who authorized them to close it. And when you try to call them, no one answers and you are on hold forever.
On 8/01/2019 called to ask for more time being that I get paid on Friday the lady said no we only do one extension a year ok who made this rule. And then she goes to say borrow it from someone really lady. If I could give 0 stars I would this place is horrible
I had water running really slow. I called around 9:30 am, & I explained to the receptionist that if anybody could be out by noon that would be awesome. It’s 10:30 they came within ☝🏽 hour. I thank Tim from Pennsylvania for solving the …
If this company is any indication of how the rest of Berkeley county operates stay clear and move elsewhere. 🐍 …
Great service & courtesy
Couldn’t make a payment over the phone trouble getting in touch with the office to make payment on top of that Berkeley county water is only giving 30days to catch up water when lights are giving 90 days to get caught up in this pandemic dealing with Berkeley county water is like dealing with a teenager with a nasty attitude
I pay my bill online every month. No issues
The service here in Goose Creek is outstanding. I have had the best service ever from the nicest ladies in the Office. They were so nice I even went back and bought them an Ivy plant as a thank you for their professionalism and rapid …
Does not offer good customer service. Argumentative and wont fix mistakes made.
They have bad hours, the people that work there are rude and they charged us a 140 fee to start service.
I received a letter an email and a phone call saying I should settle my balance due to the COVID-19🦠😷 pandemic and that they we’re allowing extra time to pay I called to make arrangements not only did they lie about working with me they …
Worst utility company I have ever had to deal with. Shut off water with no phone call, bill, or knock on the door. Just a paper thrown on the edge of the porch… The bill was less than $90. Had to pay $60 extra just to have it put back …
The Oakley Convenience Center accepts electronics for recycling @5 per day
After correcting them multiple times, they still could not get my address right. Mailed my information to the wrong address (after calling and giving them the correct address 4 times). Terrible customer service. Rude and unapologetic. 1 star is giving them too much credit.
Great staff but who wants to give up their money 💰 …
Just called to cancel service due to moving. I was spoken to as if I didn’t know that I had a bill of $44 to pay. I paid a bill online using my checking account the way I’ve done for years. She proceeds to get nasty with me telling me I did …
Paid the bill first thing in the morning and they still cut it off and to top that off…. they purposely make you go all day with no water if it gets cut off even tho you have paid the bill …
Tomorrow is the 28th of December and our bill is due on the 30th. We have not received a bill. This is the second time this has happened. I understand the mail may be slow, but if that is the case you should mail bills out earlier to …
Customer service is awful. Just tried to pay a bill & whoever I was speaking with was beyond rude & disrespectful. This isn’t the first time I’ve had a bad experience with this company. She proceeded to hang up the call & did not say …
Employees were very friendly and helpful
Phone service takes forever to answer, have not ever been able to successfully get online service after numerous attempts and help. The customer service reps at the main office are very courteous and professional.
Waited 2 hours on the phone to get no answers payed my when they said to they still cut off my water and have had no luck getting it on going on over 24 hours with no water and bill payed.
I HAVE NEVER HAD SO MANY PROBLEMS OUT OF A GOVERNMENT FACILITY EVER THE PEOPLE ARE NASTY RUDE AND GENERALLY UNPROFESSIONAL I SIGNED UP FOR ONLINE PAYMENT THERE IS ALWAYS A PROBLEM THERE SO I HAVE TO DRIVE 12 MILES JUST TO HAVE A ONE OF THE …
The ABSOLUTE WORST part of living in Berkeley County. They know that people have no other options for water and sewer service so they treat their customers like garbage. I have dealt with them for many years. They open whenever they feel …
BCWSA is great! They’re understanding when times get tough. Quick to resolve any issues brought to their attention. Friendly staff.
Horrible customer service. Don’t receive a paper bill… Call…. Next month again no bill… And so on for over a year!! Customer service is beyond rude and not helpfully all… Will charge a fee for anything they possibly can and then tell you no fees can be removed… Ever. Worst customer service ever!
The customer service is excellent…polite and always helpful…listening skills…
Takes forever to get a call through to a rep. Using their call-back feature failed. After 8 calls, 2 requests for call-backs and 5 hours, I was finally able to hold another 30 mins and talk to someone.
Online billing system is just terrible never been so annoyed it just doesn’t work
Well I just called in to report an emergency from a water
Main broken under a residential street in there area. And it was extremely annoying and very difficult to do such. They kept asking for account info not having …
They answered my call but never came to fix the issue
July 12, 2022 approximately 5pmish. As a Disabled Combat Army Veteran, First Responder to WTC, Home Owner and Tax Payer I’ve heard only stories until now on how native SC residents treat people from out of state. I was treated with such …
Quick to disconnect service and lose paperwork, slow to correct it. I hate living somewhere I have to deal with them.
Online billing never works ..the software they use is horrible ..lady on phone tried resetting everything 3 times it never worked ..I was all setup for automatic payments from earlier and they never were taking out money so now they charged …
My water bill was unusually high so I gave customer service a call, the representative was able to pinpoint the times my water was running unusually which led us to find that one of our toilets was running randomly more than it should be.
They have always worked with me if I ever needed help to get more time to pay my bill. Customer service is great!
3 months, I have been in contact back and forth for 3 MONTHS to merely get the balance of my closed account. Several different phone and email interactions and still nothing. The south is a dumpster fire because of thieving companies like this!
Some of the rudest people I’ve ever dealt with. You send the info and never get a call back I had to chase behind them for 3 days and when I finally got a rep on the phone she was rude and rushing me. We never know what folks are going …