Founded in 1947, Bertrand Chaffee Hospital is a 120-plus-bed health care facility that provides acute and skilled nursing care services.
| Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours Sunday Open 24 hours |
224 E Main St, Springville, NY 14141
Long wait but helpful
Inept. Shocking it’s considered a hospital.
Grandma knapic 100 years old now
They offer quality medical services.
Place has bed bugs
I have had nothing but great care there.They saved my life
This place should not even be a hospital.Lack of everything.Go anywhere else but here for any care
You’re better off going to the suburbs to Urgent Care.
Have no complaints, was treated appropriately and everyone was very respectful.
Been there for over 5 hours in waiting room for staff to be rude
This place is a joke. I’d give them no stars. If you can wait, I’d go to Warsaw, Olean or Buffalo.
Wow…never again!!! Horrible. Horrible and the p.a even said I need to go to another hospital for treatment… Didn’t say why. Never again
This place does not give a damn about your health and have extremely unfriendly staff. Not the place to go when you’re in any real health trouble.
Doesn’t really seem like they care or not if they help you or not
I love my doctor and there nurses
Can never get ahold of anyone ever!!
Our experience has been fantastic both for ourselves and our baby. We highly recommend Bertrand Chaffee.
Great staff in the emergency room, Fast and friendly service. Thank you to Dr. Lori for stitching up my hand.
My mother in law was seen there on Friday told she has excessive amount of fluid build up, had an EKG done ( which showed a heart attack at some point) going to send scripts to the drug store.. scripts were not at the drug store yet on …
Wait time is a joke! Also getting a script filled is to difficult! Requested last Thursday here it is Monday and my son still has no meds! His 6, not fair to play games with his meds. I’ve called the office twice today and no solution! We will be finding a better office that actually cares about the patients!
One of the Betrand Chaffee staff told my future mother inlaw during her stay, “You look terrible, it’s all down hill from here”. This statement was said with no expression…. Thanks!
Worst care we have ever received. The dr and nurses were immature and so judgemental about our situation. If you need to go to the hospital Please DO NOT go here.
This hospital has really gone down hill my was admitted to this hospital and the first night they were great epically cicely story she was really nice to my mom the night nurses were just bad they never change my she was sitting in pee from …
I do enjoy some of the staff. The face to face interactions are great, BUT there is some sort of problem getting scipts filled or for an actual nurse to talk to. …
I am very happy with the face to face medical attention I have received. The access to timely refills or lack of information of the time a new script, etc, will take to get to my pharmacy, is frustrating for me and my pharmacy. Everyone …
I have nothing but great things to say about BCH Primary Care. I followed these doctors from their old location to their new location because I like them so much. They are absolutely amazing and really, truly care about their patients. …
The doctors their dont care about the patients. They act like you are just a bother, slap a bandaid on you, and send you home. Horatio acts like he got his diploma out of a cereal box.
Everyone in the emergency room was wonderful! I appreciate their care and concern
After leaving my no fault paperwork for the provider to complete i had to call to get it completed but they had to find it first after they lost it even tho they scanned it into my chart while I standing there. Well they said it was my …
Got a bill for my husband ER visit LAST YEAR from a collection agency. Never got a bill from the hospital, only an explaination of benefits from my insurance which stated I would owe nothing. Hate this place.
Went to the E.R. because my child sliced open his side on a dirty piece of glass… We’ve been sitting in the waiting room bleeding for almost 2 hours!
The emergency rm dept was EXCELLENT. Was there 2/24/19 with my wife. Thank you to Mark, Amber, Beth and Dr. Redlinski. You are a great team. Thank you
do not use this hospital for out services. went in for just a xray they charge co-pay for xray and to read a xray. that is insane and the accounting department says everyone does it. not true. never will i visit them for any service nor recommend them for anything. would never even take my dog there.
My wife received the best care after a ski related accident. Staff was very friendly and Doctor and Nurse Mike the best. Thanks from Gord and Michele (Canadians)
Please avoid this hostipal er at all cost they are very rude and often miss dignose you wright …my good lady friend went there when her own Primary MD sent her to the er last year with breathing issue. ..she was terrified she might die if …
My out patient surgical procedure was awesome friendly staff nurses were kind and very sweet ,one nurse even gave me her pain when i said i liked it lol ,love this place
Absolutely deplorable. This facility should be ashamed. Discharged an elderly man in feces soiled clothing. Did not provide proper care for indwelling catheter as evidenced by the lack of cleanliness at insertion site. Will be filing …
I had such a great experience in the ER- it was a high stress situation for me and the nurse and ER doc were amazing!!
Th staff has been so welcoming and kind. I feel very safe and well-cared for when I’m here. I’ve never had to wait too long or have had any negative experiences.
Absolutely worst place I rushed my 5 year old daughter to the er she had fallen and split her head was bleeding all over I was told to have a seat it was going to be a little while until they could see her!!!! I was absolutely outraged …
I’d rather drive way to buffalo than come here again. The man who checked me in was very rude, took over an hour just to be seen by someone then gave me pills n sent me on my way. I call back to tell them the meds make me sick even more and …
I’m disappointed I have to leave this review, because my experience with the visit was actually a good one. I was looking for a new PCP and called Bertrand PCP to set one up. During my call, I was required by Bertrand to call my insurance …
I love Ken Osborne and Dr Wnuk ❤
We got our 2nd covid vaccine this morning & want you to know that we appreciate the efficiency of your process. We arrived early for our appointment & were on our way home less than a half hour later.
My experience here at this hospital was quick efficient and professional. I saw Dr Moyer he was super nice and friendly and made sure I was cal m I felt heard coming in my medications and got me out as soon as possible highly recommend
The worst ever I was rushing son there due to siezure from the moment I tried to open broken doors and greeting nurse was ignorant about me pulling broken door to nurse john threatening me and trying to escalate the situation to every …
It saddens me to read such nasty, biased, negative opinions on this page. This facility has worked hard and long to maintain viability and remain open in an environment that is not supportive of community hospitals. We work hard to treat …
I had issues with continuity of Physicians. Every time it was someone else, someone new. Always different advice. So, I went to a different doctor. I wanted to return to Primary Care to continue on but they would not communicate with me, turned me down, or whatever. They could have at least had a discussion.
Hate going to this hospital, if you’re going for a cold that’s about all I would trust them with. Know plenty of people who have had bad service. And know 2 people who had eternal bleeding along with other issues. Who truly almost died from …
This place is absolutely disgusting. It is so dirty. I cant believe a hospital or primary care center would look this dirty. The desk help at the primary center are rude and dismissive. You would be lucky if you actually got a phone call …
Primary care just decided to dismiss me. For no reason that I can think of aside from them wanting me to go to the ER for gallbladder symptoms, like gas!! Had like 2 more weeks to go until surgery and just needed some relief!! -told me they …
The CEO is far from hands on.. No idea how alot of people still have jobs there. Worked there 15 years CEO still never acknowledged me EVER…That place is so mis managed, and how people get away with the things there I have no idea ! The …
I was treated in the emergency room this morning and I cannot speak highly enough about my care. Every single person was very professional, very caring and very thorough.Bertrand Chaffee hospital has always been my hospital of choice and will continue to be. Thank you very much!
Absolutely terrible experiences with both the emergency level and doctors office. They would literally let you die in that building before giving you life saving care. …
The doctors are great. Kenneth Dabolt is fantastic as are all of the nurse staff. The reception staff is, to say the least, incompetent. I have never encountered a reception staff that knows less about how to do their jobs. EVER. You work …
Your hospital sux.its a animal hospistal.an melissa pantoma is a a total witch.im gonna switch doctors.i would not even give them a one star but I do like the receptionist.and the ones that come in and take my blood pressure weight an heart rate.
Went in because my eye was in extreme pain and started swelling… I was told I got mascara in it and set on my way. The following day I went to the eye specialist and was told it was scratched! My brother got hurt on his back and chest …
DO NOT GO TO THIS EMERGENCY ROOM. FIND ANOTHER HOSPITAL. WHEN THEY WANT TO TAKE YOUR LOVED ONE BACK ALONE, DEMAND TO GO WITH THEM. MY MOTHER ASKED TO BE SEDATED FOR A PAINFUL PROCEDURE AFTER WAITING IN THE WAITING ROOM FOR 3 HOURS WITH NO …
Everyone here was rude and acted like they did not want to do their job. I didn’t make it past registration because of how rude and incompetent they were. Nothing was working correctly and multiple people had problems. It was not hard at all to tell that the workers did not want to be there.
I hate writing negative reviews because I know how much it can affect a business. However this hospital really needs a spotlight shown on their ethics.
I took my baby to our local Bertrand Chaffee Hospital. The nurse took her vitals …
I would give this place zero stars if I could. Not only was the staff rude and disrespectful but no one knows what they are doing there. I had gone in seeking treatment and I was absolutly disgusted. Not only did they have to stick me 6 …
Sent my grandmother home with double pneumonia from covid. Told her she could treat herself at home. She passed away on ventilator after. If they only kept her and gave her the proper care she could still be alive. Who sends a elderly …
Went to emergency department this morning, the older lady that registered my boyfriend was extremely RUDE!!! I’m sorry but when your taking care of sick patients you should NOT be NASTY to people if you don’t like your job go elsewhere!! …
Took my daughter to the ER last night for painful urination, blood while wiping, and frequent urination. I was told she was fine and that she must have scratched herself while wiping. Took her to children’s today due to same problem and she has a really bad UTI.
The entire staff made me feel more comfortable in my time of extreme discomfort
Horrible – case manager. Claims she tried to place father in nursing home of our choice but I called them before she even tried. She gave no effort to find him a rehab facility. She called Absolute care in East Aurora which the family, …
It was ok, went in for a dislocated knee and it hurt quite a lot so moving was very difficult so I needed another person to be helped up on the x ray and the lady was so rude and impatient. I understand the impatience and that you have to …
Many thanks for Melissa Fanton, PA! I have been going to her for years & I think everyone should go to her. She is so professional & caring. Thankyou!
I was seen in august for a double ear infection. I gave my insurance information as it’s the first thing they ask for. In room for 2 min and sent on my way. I get a bill from a collector 6 months later after I paid my deductible and my …
I am alive today thanks to the care I recieved at Bertrand Chafee Hospital! I arrived, by ambulance, at the ER extremely sick with covid. The care I received was so thorough. I went through multiple testing and a treatment was started. I …
Was advised by peds doctor to take my son to the er, he was seen and the doctor writes a script for a medicine that not only cost 3000 dollars for 6 pills but also isn’t available at any pharmacy I tried. The pharmacist insist I try …
On 8/28 needed to be seen in er told them of situation and took me right in after blood work and a ct scan gave me the results very good staff and doctor on hand
The primary care center is HORRIBLE.
Dr. Heilderburger is absolutely the worst primary care doctor I’ve ever had. He doesn’t know who I am. He runs hours behind on his schedule .. on an everyday …
Came in for an injury. ER staff was extremely pleasant and attentive to all patients, despite being pretty busy. Recieved test results quickly and discharge instructions were explained clearly.
Amazing staff of humane and professional people. Dr redlnski is the best Dr there in forever years. Nurses and CT men were so caring and helpful. All of the nurses took time and care to help.me thru a very scary health situation. Highly recommend this ER! Thanks to all.
Dr. Redlinski is the best physician I have ever had and I wish she could be my primary doctor. She saved me from a heart condition and was very kind and compassionate and saved my life. She is very smart and well educated. If I could choose anyone to be my doctor again it would be her.
The whole staff was friendly, informative, and the Doctor was so friendly , honest, but most helped me when I was in so much pain, I always go there for imaging test ect. Highly recommended!
Terrible patient care! They do not go by their policies and they’re very inconsiderate scheduled me on their lunch break from 12 to 1 which I didn’t realize and then when I drove 40 minutes here told me I had to reschedule my appointment …
I went to the ER room for the first time in my life. Learned the hard way that when they triage you (take your heart rate and blood pressure) and ask you what’s wrong before they send you back out into the waiting room for 4 hours, …
I recently had to go for an ER visit, nurse Mark welcomed me with a huge smile and such kindness. The staff were all very friendly, helpful and knowledgeable. We are so blessed to have BCH so close to home. Keep up the great work!
they basically make you wait 6 hours for something small/minor. even if it’s a big issue, still make you wait longer than you’re supposed to. sit around and joke and chat for hours on end. no other words. some employees are good and very …
This is the WORST WORST HOSPITAL IN THE world!!!!!! Drs and nurses are disrespectful and condescending!! Have waited over 24 hours for care and then they wanted to send me home do NOT GO THERE UNLESS YOU WANT TO DIE
I had to have bloodwork done today and am ridiculously anxious around needles and blood being drawn. Rachel in the lab was absolutely amazing- she totally distracted me from the needle and blood. She was funny and compassionate. I really can’t thank her enough!!
I had wonderful care. Nursing staff we’re kind and caring. Dr.Redlinski listened and explained stuff so well. So blessed to have this gem on the hill. Thank you for your wonderful care
An amazing experience! I was treated with kindness, respect, listened to attentively, and my needs were met quickly. From the ER to the 2nd floor to the OR, and every department in-between, my care was exceptional! Thank you!!
Been her since 2:49. I’ve only been registered and then they forget you exist. They been taking people left in right who just walked in. It’s currently 5 o’clock and still no updates. No one goes into the emergency room and should wait …
By far the WORST and most unprofessional hospital I have witnessed. My father was transported via ambulance unable to move his lower half of his body in so much pain (has been needing a hip replacement) his feet are black blue and purple …
The primary care center is a joke. Trying to get a doctor to listen to what is wrong with you and help you is like pulling teeth. There is no communication what so ever, no one knows what is going on. I am getting a different doctor because …
I came in last night to have my lower lip sewn back together. You guys were absolutely amazing. Dr. Todd you are an absolute professional and you are the shining example of what an ER doctor should be! Unfortunately I didn’t get the names …
I have read a lot of reviews here, and the negative ones make it seems like I’m reading about a hospital in an alternate reality. I have been to this hospital many times and have never had anything but great care there. It’s very clean, the …