Best Way Disposal offers a variety of waste recycling services to its customers. It provides recycling services for portable restrooms and landscaping materials.
| Friday | 7AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7AM to 5PM |
| Tuesday | 7AM to 5PM |
| Wednesday | 7AM to 5PM |
| Thursday | 7AM to 5PM |
2314 Miller Rd, Kalamazoo, MI 49001
Excellent customer service. Very consistent.
Cheap and great service
Lie about pickups. Extremely rude
Quick courteous service… very clean
Got set up , no worries ! So far so good!
Terrible people to deal with. Regret paying through January.
Easy to drop off my junk, good value
These guys want 200$ per small trailer of garbage when usual we are paying 50-80$ maximum and using the scales
5 star review because a real live person answered the phone when I called!
Bill is always changing. Customer service is terrible. Agents are rude. There are a few trash services to choose from in the area. Don’t chose this one.
Weekly trash pickup. Terrible service, Matt the driver supervisor is a joke, and very unprofessional. Terrible company, find someone else.
We’ve had them for years and they have always been great!
Absolutely a joke of a company. Avoid doing business with them at all costs .
Better rates than the competitors
The niciest staff. Always kind and friendly and helpful
First week with the company; picked up recycling but failed to pick up my garbage.
Not so much a review as to just say thank you to Best Way for consistently providing a vital service in a timely and responsible manner year after year after year.
I would give negative stars if I could. I pay for 1 year of service but get 10 months before I have to pay again. I am better off to switch to monthly. I will be looking for a different garbage company!
I called to set up service was “Quoted “ 3 different prices by 3 different people! Bev was EXTREMELY RUDE AND SHORT! Along with hanging up the phone on me. I would much rather take my own garbage out before I pay these RUDE,UNPROFESSIONAL,SHORT TEMPERED PEOPLE. I DO NOT RECOMMEND !!! Go to Republic
When we moved to Plainwell we chose BWD based on neighbors’ recommendations. They were right. BWD has the best customer service. Twice now we have had pickup issues (today was my fault) and BWD found a way to help us out. All with a positive, can do, customer focused attitude on the phone. We highly recommend them.
Extremely inconsistent with picking up recycling. Cannot follow their own schedule. At least once a month our neighbors and I are wondering why we didn’t get a pickup.. that adds up to paying for something I’m not getting. Looking down my street I see full bins all the time, days after it should be picked up.
I called to set up services and wowowowow. what GREAT customer service. She was attentive, gave me everything up front, told me the prices, what they charge for fuel, etc. I was super happy with the services I got. Her name was Lindsay and she was awesome! I appreciate it.
Michele hung up on me today. Will be ending services with best way shortly. Called yesterday to make sure our recycling will get picked up today and before I could get my entire sentence out she hung up. Realizing now why this place has 2-3 stars.
Attempted to address a DOT violation situation with a driver abd was verbally and nearly physically assaulted
When i called the office to talk to the drivers supervisor he also treated me …
Pickup is on time. Customer services has always been prompt and professional. They’ve gone out of their way a couple times to help coordinate pickups in my neighborhood when the truck couldn’t come down our narrow private drive due to new paving or event traffic.
Spoke with Justin: easy to work with and understand.
Residential service start: easy and straightforward.
$20 first time delivery fee (I do hope my can is new). …
There is not enough competition to incentivize this company to do better for consumers. They don’t care about their poor ratings because they don’t have to.
What’s the point of having a schedule if your not going to stick to it?! So many times theought the year have they just randomly skipped days that they were supposed to pick up our recycling. It’s supposed to be every other week, and I’m …
Just watched our weekly pickup come through and some of the trash fell out of my neighbor’s overstuffed container. The driver stopped, got out of his truck on the cold rainy day and picked it all up by hand. Great employee, very conscientious. Thank you!
Well it’s 1am in PawPaw & Best Way Disposal is picking up garbage at the local Baymont Inn. I didn’t realize garbage pickup occurred after anywhere after 8pm or before 4am. I legit thought it was a concrete mixer. What fun for Baymont customers though!
Not sure why they are getting so many negative reviews within a few months… but I can say we have had Best Way Disposal for going on 6 years and they have always been responsive and a pleasure to work with. All of our neighbors use them …
They messed up my credit card info when taking a new card. So then they didn’t pick up my garbage. So I called again and they said it would be 25 more dollars for a extra pick up. It was you fault the payment didn’t happen. Will never use again
I have been using them for the last several years. In the beginning things were fine I had no issues. Over the last year it has completely changed and has been horrible! I always leave my trash and recycling at the end of my driveway and I …
We’ve had Best Way for over four years now. We’ve always been treated with respect and they have even sent a truck back around a couple of times if we haven’t gotten something out in time. They are priced very well and we are very happy.
Theve missed 7 services this year.
Called in today and was immediately greeted by someone that was a bit to eager …
Their pricing is okay, even though they recently raised the pricing on my new bill with no warning. It’s no big deal, but would have liked an explanation perhaps. My only issue is they missed pickup twice, and when I called to notify them, the lady who picked up was quite rude.
Recycling guy accidentally ripped our mailbox off this morning. The supervisor said it wasn’t him and won’t do anything. I even offered to mount a new box if I could send the receipt but no. It’s too bad a big company like this won’t hold themselves accountable to something that is a federal offense. This isn’t right.
Best Way took over from a previous waste disposal company many years ago — we’ve had no problems, ever. Pretty impressed with the service we have had. I was googling them today to call about a dumpster and surprised to see their current rating, given my positive experiences with them.
The service is excellent and the office staff is very professional and helpful. The truck driver got out and loaded an extra bag without hesitation. Our dog doesn’t even bark at the friendly driver
We have had Best Way for years. Moved to a different area of town and now the service is horrible. Either the drive of the garbage truck doesn’t stop, takes pictures of our trash or flips my husband off. The recycling is constantly missed …
I have spoke to two different manager Kris and Michelle both not knowledgeable at all as far as how things are two different occasions in the past month my trash has not been picked up seems like if they both work for the same company they …
We have used this company for our week to week service for many years and they are very reliable. We also used one of their dumpsters recently when we had our house re-roofed. They are priced very well compared to other companies and pleasant to deal with on the phone. No complaints here!
Hey, Best Way – your driver neglected to pick up our trash this week. We now have garbage piling up in our garage. This is unsanitary! Can you help us?
Neglected to properly inform customers of a “FUEL” charge coming! We’ve had service since 2020, now 2 plus years later there’s a fuel charge on our bill. They are telling customers “we should have been charged for this after one year” …
Be careful with this company. Not everyone is on the up-and-up when it comes to customer service. 95% of the time, my pick-ups are completed without issue, but once or twice a year I have to report missed pick-ups and find myself dealing …
Tried to get a quote for new service and they were too lazy to even respond to that. If they can’t even handle the sales end of things, they sure can’t be reliable with the service end… We’ll go with Republic
Very Inconsiderate!
I was walking my trash to the curb as the trash truck was coming down the road. And he drove straight by me to the neighbors and never stopped as he seen me …
This business does not properly identify itself when sending out emails.
You’ll receive a email from a random person with a random title that looks like spam. …
Echo most of the other negative reviews. I called today about a missed pickup. The rep told me it was because I didn’t pay my bill. Told her I pay a year at a time and that I just paid them in October for the next year and they cashed my …
Just moved into our house a month ago. A can was left at my house, both husband n I thought it was for recycling so when we called to have trash set up they told us no its for trash and we wouldn’t have to pay a fee to have a can delivered. …
Seemed fine at first! Then, one trash pickup day, they didn’t empty our trash. I had set up auto-pay with them and hadn’t received any notices so I figured it was a fluke. They didn’t grab our trash on the next pickup either, and took our …
I will start by saying that typically Best Way does a good job.
What I have a problem with is that their customer service team calls the customer a liar and does not accept responsibility or accountability for their …