Binson’s is a family-owned and operated durable medical equipment provider who is contracted with hundreds of health insurance plans. If you are searching for diabetic testing supplies, CPAP machines, and supplies, Oxygen supplies, orthotics and prosthetics, mastectomy and compression legwear, hospital beds, walkers, wheelchairs, scooters, power chairs, bath safety equipment, incontinence supplies, wound care supplies or any other healthcare supplies be sure to contact us. Our friendly and caring staff is ready to assist in finding a solution to your medical needs. Stop into one of our locations and get the care and attention you deserve!
| Monday 10AM–6PM Tuesday 10AM–6PM Wednesday 10AM–6PM Thursday 10AM–6PM Friday 10AM–6PM Saturday Closed Sunday Closed |
26834 Lawrence, Center Line, MI 48015
All my medical supplies
They Deliver to your Door. Nice.
Constantly having to return equipment due to o2 not working correctly.
Ownership needs to have a hard look at customer service.
They are not very nice there at all i hope i dont have to go there again
The staff was very helpful fitting my mask!
Excellent, fast service. Very friendly staff!
Binsons truly cares about their customers! Highly recommend!
Overpriced !!!!
Charging $328 for a walking boot – absolutely out of proportion!!
Better than fair they will work with you if you really need the help
Waiting over 30 minutes for a mask to be brought from 1 block down the street? Lousy service.
Employees are less than enthusiastic to help you. I hope I never have to go back for any reason 😔 …
Customer service is lacking, huge delays in shipping test strips, find someone else.
Nice merchandise friendly people.
The service here is terrible. Don’t go there you will waste you time.
Customer service is rude. Rather order online for proper service and product.
I had a very good experience with the respiratory Department and also at the front desk
great service can’t beat their prices.. highly recommended by terry prisbe
Dave was prompt and very helpful and educational thank you
THIS IS A TERRIBLE COMPANY, STAFF IS RUDE, THEY DON’T SEND SUPPLIES , DON’T RETURN CALLS. I AM A RN AND THIS IS MY PERSONAL EXPERIENCE. DON’T USE!!!!!!!!!! THAT SHOULD BE A 1/2 STAR.
Trash please bad service worse botic ladies it’s nightmare please including every location. I heated.
Very bad I hate to go there. You will wite there for hours bad service very expensive supplies
Worst customer service. It’s ridiculous.
Very helpful sales/front desk staff, have items on hand or will order
Great customer service from Dave H / Bryan B
I’ve only gone for compression stockings. Ladies in the department are helpful and friendly.
Every time you call you get placed on hold forever and when you do get someone live it’s like talking to someone that is on their first day on the job !!!
My experience was great customer service.
I’ve been going here for many years and have always had good and timely service.
Manager is rude.
Dave H and Marc S were very friendly and professional
Coming in it was very pleased Thank you To David who Saved the Day He Fixed my Walker Good Service Thank you 😊😊😊 …
I have been on hold 45 minutes at two different times today is it they have only 2 people answering phone calls they sure don’t have a problem calling me two three times a week worse call center service ever
This place is infested with ROACHES. People from various departments have found roaches every single day this week. BEWARE!!!
LONG WAITS RUDE STAFF DOES NOT ANSWER QUESTIONS
WHEN ASKED. SHORT STAFFED NO MOTIVATION
Benson was very quick and very efficient service I’ve grilling joy the experience.
Friendly place had to pick up a walker for myself best place in town to get your medical supplies
It was like I was interrupting their brake. I have had good service at this store but not on that visit.
May i ask why your closed on Saturday ?That is day people need to get there.People are off work and can get rides up there.Very disappointed 😞 …
Dave H. and Bryan were courteous, efficient and thoughtful.
Do not go through them. I am a therapist and see how they take advantage of people. If I could report them I would
Delivers medication on time and loves speaking to their customers on phone.
I get my medical supplies for my nebulizer here all the time and they delivered also
Very helpful friendly staff they did a great job of repairing my wheelchair they also offer a lot of products and services that are difficult to find
So difficult to get through to anyone on the phone. Always on hold waiting for long period of time same goes for the sterling heights location
There must be a million people calling at the same time, same day, same locations
Disability products are way over priced but that is everywhere! Binsons has great customer service and very knowledgeable employees
It takes forever on the phone, however covid is slowing thing’s down.
Then try to get a prescription filled here haven’t had much luck had it faxed over and bought one in still not much luck hope you have a better try
Were a great help! Thank you!
Nick- thank you for the amazing customer service, prompt delivery and meeting my family’s needs ASAP! We greatly appreciate it!
This place is awful. They never answered my calls about my aunt. I keep getting billed but I shouldn’t. NEVER GO HERE
Just the WORST Company to deal with. Every time you call, you are at least 20th in line. They expect customers to wait this long? Go Wright & Phillips – they serve their customers right!
Absolutely horrible customer service. Employees don’t give a flying fig whether you connect with a department or not over the phone. Over 80 minutes on hold over 4 attempts to talk to someone there. Never again will I use them.
Still waiting on my oxygen machine I finally got my oxygen machine and it works great
I’ve been to Binson’s twice and both times they quickly assisted me without an appointment. The staff are friendly and helpful.
I’m very please they took my order over the phone and deliver thank you very much
Had a window to deliver a lift from 5:00 – 7:00. They showed up at 7:30. Rescheduled for the next day from 5:30-7:30 and they never showed up. No call either. Very frustrating to say the least.
I ordered medicine for my grandmother and waited over two weeks with no updates. When I called everyone played stupid and blatantly lied about it. I ended up going else where and received the same meds within two business days. Never going here again!!!
Dave H went above and beyond, he deserves a lot of credit for his attention to detail and hard work.
Called during the week and asked if the department that does hand braces took appointments was told no
That was a lie …
Been here numerous times because of health issues. Always helpful. Easy to find products on shelves. Handicap parking and ramp.
All phone calls are sent to a call center and they have to transfer you to the location you’re calling. You have to continually call because no one answers the phone.
Thank you Dave H for being so through, kind an informative. It was wonderful meeting you. Thank you for it all. Taryn Rivers
This place is exactly what’s wrong with our medical insurance system – high prices and crappy service. Their CPAP staff should be paid on their customer service score. If I didn’t work close I would never set foot there.
David H. Did an excellent job helping us and getting us the new equipment fast and stress free.
They have or will get any medical supplies that you need. The Center Line store is very busy, so phone calls & attention in store slow, but very good.
Lance in the CPAP area is the best so knowledgeable and friendly the best device ever drive if you need to they are top notch!
Terrible service..didn’t used to be that way…attitude problems…I’m 75 years old and don’t drive…I have a oxygen concentrator that I been trying to get them to pick up for 10 years…I was told to bring it back myself..they weren’t …
After a dozen attempts to get thru to them on the phone, I quit! I sat on hold for ten minutes, not once but FIVE times and never was picked up! I will find someplace else! AVOID THIS STORE!!!
I love this place!! The guy that delivered my scoter was really nice!! I was nervous about my speech but he talk to me like a normal person no problem!! I forgot his name !!
Lance was very helpful and went out of his way to get me the right CPAP equipment and chin strap. I appreciate all the help.
I just recently became a customer and pleased with what I have asked for and employees very nice!!!!! My problem is I have sent 2 letters signed by me and I got another letter to be signed . I expect an answer about this please!!!!!!! Willnetta Glover thank u
Terrible terrible . Employees spent more time talking about how tired they were than servicing. Their day started at 7:30 – poor babies. Mine started at 4am and I was still going. After a 45 minute wait they could not process the order …
Held up a hospital discharge all day by not delivering doctor ordered oxygen. Lots of excuses. I would suggest another home health supply company, if you have a choice.
When I reordered my diabetic supplies, the website form was cumbersome to use, especially entering my date of birth and signing the form. The form was not user-friendly.
Went to Eastpointe for my knee brace. Person said I had to go to Centerline. I had to wait 45 minutes to be seen. Put the people were polite.
I’ve sent a email stating that I need some more filters for my c pac they said someone was going to call me that was last week I still have not heard from them
I get the help I need from this place. Can’t wait to get my visit after I get a docs written word. God bless how the future advances help!
Dave H. was very friendly courteous, helpful and professional. He deserves 10 🌟 rating. …
I have only been going there for a few months, but I have only encountered the nicest and most helpful staff. The pharmacy staff is especially exceptional. Thanks to all of you!
Very friendly and helpful staff. Place was extremely crowded and full of unhappy patients. Luckily I had an appointment and was seen quickly. No problems and I got what I needed. Would come back.
The sales person was friendly. I received the item in a timely manner. I was in and out in 10 minutes.
I called and really thought I was being helped. I’m now writing this as I stand in front of the orthotic window after signing in 1/2 hour ago. Simply trying to pick up something over the counter not custom made. They seem knowledgeable, but customer service is lacking.
Jakeer Payne was sooo Helpful and AMAZING with all my needs and concerns!! He was very Knowledgeable Kind. He truly cared about my needs he also helped My Father in law and the man to see is Jakeeer Payne!!!! Hands Down !!!! He is Great!!!!!!!!!!🙏🙏💙💙💙💙💙💙💙🙏 …
Employees very helpful, patient and friendly.
WORSE SERVICE EVER!! Please be advise that this facility should be shut down for business. Their customer service could not process a simple order from the Doctor. After 4 weeks of numerous phone calls we gave up and ordered medical supplies else where and received what was needed within the day!!!
Very kind and courteous. Will definitely keep my business here. And would definitely recommend their services in store.😃🙂😄😉 …
Called to have a problem resolved. The person I spoke to said it wasn’t possible to help me. I went to the Binsons in Southgate and my problem was resolved quickly and without incident. David in Southgate is an asset to this company.
After calling 3 times and being disconnected twice , everyone was clueless and rude…. but thanks to KATELYNN who Works in oxygen to save this place and getting a bad reading kudos to her for going out of her way
I’m bisabled and I bought a motor scooter 🛴 from this place and they refuse to pick up my scooter and service it and they told me that they don’t pick up and deliver it to my he after I told them I would pay for them to pick it up and deliver to my house when they are finished with it. …
Staff was more concerned with talking to each other my visit was extremely long while i watch staff chat with each other
My sistercalls monthly for medical products. Every month something is screwed up or computer system is down.
Got what I needed quickly. Friendly staff.
This rating is because of Dave H. A big thank you for coming to our rescue with oxygen at 4am with a pleasant attitude and masked!
Binson’s is the worst medical supply company around. How are these people still in business… Terrible service. Takes months to get anything. only works with BCBS. Changed insurance due to a new job, and even though medicaid was paying for the chair, Binsons refused to bill Medicaid because they didn’t accept United Healthcare…
Dr ordered on 7/13/20 over the shoulder oxygen tank, have not received a call about when it would be delivered. Called today 8/5, said that it would be delivered Monday.Should not have to wait this long for equipment.
They were freindly. They fitted me with braces in no time. They accept medicare and other insurances. Have all the medical supplies you may need. Walkers and so on also.
Horrible horrible customer service the respiratory cashier Lance was absolutely the rudest person I’ve ever dealt with. He was loud and making it known that I had owed money. Just wow
Called to order supplies for my CPAP machine. Easy to order & arrived at my house in just a few days.
The supplies they send are great. But trying to contact anyone for reorders is next to impossible. I wish there was another supplier I could use. This has been a “FOREVER” problem with Binsons. 😞 …
Negative stars.. why did I call center line location ahead of time when they told me to come in with my walking boot script just to reuse to give one ? Not only lie to me and said my doctors office was closed ? I called my doctor in their …
Gave my husband the wrong bipap machine. It didnot help him breathe correctly. Binsons did not follow prescription and put my husband’s health in jeopardy . In fact the young tech (not a therspist) convinced my elderly husband that the …
Poor customer service in the cpap section. 1 rep tells me i can replace my mask cushion because its cracked, i take it in they tell me i dont have a prescription for the cushion itself. Its like they are looking for a reason not to help you. I’ll go 10 miles out of my way to avoid them!
Just called and spoke to Brittany at Binson’s Centerline. Damn this poor girl must hate her job. She was not at all pleased to take a call from a potential customer nor help in any way beyond the most minimum she could get away with. …
HOW DO YOU SPEAK WITH PATIENT AND CONFIRM THEIR SUPPLIES AND DON’T SHIP THEM?? WILL BE SPEAKING WITH MY DR ITS BEEN DAYS SINCE ABLE TO USE CPAP PROPERLY VERY UNPROFFESIONAL NEED NEW SUPPLIER.!!!!
People in centerline location are rude! Workers outside smoking what definitely smelled like marijuana as I had to walk past them! While looking for wrist splints I seen what I believe to have been a dead roach!?
All around much better experience w the Southgate store!!!!
Rebecca is the absolute best. So helpful compared to the other people at this location. She is amazing. Best rep our office has ever had.
Needed batteries for my scooter that was not purchased at Binsons. They told me they needed a prescription for repairs from my doctor. Got it. Then they ran out of that type of battery. After 2 weeks they said they were in and ready, so I …
Dave H
This man was fantastic he explained everything also brought all of the machine I was suppose to have at the time of the first setup he was very polite
Very clean friendly
Had the equipment that my husband needed, very caring and personal. Not like some other places I have been to and make you wait, or tell you to hold on because of a phone call. You are a the customer and I like that about Binson’s.
Absolutely disgusted with this company. They treat their employees with such disrespect, my husband use to work for their company and they never gave him his full overtime hours. They took at least 36 hours from him. Very unprofessional …
Just left their store EXTREMELY upset! Went to get a spacer for my daughter’s inhaler and other respiratory supplies and in all this time never knew or heard of having to “make an apt” so after 45 min of waiting for 7 others ahead of me 5 …
Hey Binsons!!I had the best experience delivery men today that I’ve had sent I’ve been with this supply company I’m shouting out Dave H & Bryan they do good work👌🚑 …
the worst health care supplies company. it should be a funeral home because once you don’t get oxygen machine for 4 days you will be dead. this company is terrible. there only hope is Doug in respirator. He took time to explain to a non medical professional. I was 1 step from filing a lawsuit.
Awful service at the Sterling Heights location again. Staff is rude and awful!!! I told them it was my second bad experience there and their answer was to go somewhere else!! Wow! I work for a large hospital and any employee who says that …
Zero stars! Employees are nasty and unhelpful. Will NEVER go back. The female pharmacist needs to get some lessons on customer service. She gives nasty looks to customers. I’ve been letting everyone know about my BAD experience.
Terrible service. They told me that my insurance would not cover an item, rejected twice. Suddenly, it WAS approved but, they waited seven days to tell me. In between were the calls, call backs, phone tag, messing up the order number, extra …
Doctor ordered oxygen from Binson’s for my very sick dad who is currently undergoing stage 4 cancer treatment. Binson’s has not contacted us and is not attending to us over the phone. He is going without oxygen because of Binson’s. Its very …
I was given a prescription for custom orthotic, which has been a disaster. Once I received my orthotic it was a bad fit, i had to come back several times and they still were not a good fit. At 1st i was being service by a female, for the …
If there was a minus rating, I would use it. Contrary to their ads, Binson Pharmacy does not understand or comprehend what customer service is all about. DirectRX in Troy is a much better provider.
I use Benson’s for their CPAP services, Lance is the customer service rep to go to! Knowledgeable, fast & friendly, go see him for your CPAP/Respiratory needs!
Caitlin from high tech was absolutely amazing and got my straight to where I need to be without the extra! absolutely amazing service!
Thanks Caitlin!!
I’ve had a terrible experience in dealing with Binson’s over the past year and a half. Initially I rented a wheelchair but I required permanent use of the wheelchair during the spring of 2018 and it was purchased for me through my …
Very professional, very helpful I enjoyed the service that day gave me. They even helped me with my support stockings to put them on. I would recommend them to anybody. Post
Terrible repair service (Centerline locatioin). Every step, every action required a phone call from me to prompt Binsons repair dept to get the necessary work performed. …
I was going to transfer my prescriptions to Binson’s pharmacy but after the rude interaction today on the phone I will stay with my current pharmacy. I never before felt like I was bothering someone and act like I was putting her out asking for a phone number like I felt with this rep. Couldn’t even say ‘goodbye’. Click!
Had a good experience they did not take my dad insurance .but they send info to another store how taking my dad insurance .nice customer service.
Service to deliver medical equipment was originally scheduled before 1pm, then changed to between 12 and 4 pm, the changed to between 4 and 6pm. Terrible!! I spent the whole day waiting at home for this delivery and was quite …
I requested a specific type of wheel chair, went though all the requirements, got approved by Medicare/Insurance. When the Binson rep can out to view our home, he made a change to the wheel chair we requested, which had a longer wheel …
Terrible. Show up here … They tell me I don’t have the proper prescription… Fine… I go to my drs office, have them rewrite my script, come back at 5:27pm (the store closes at 6pm) they tell me I’m too late.. Now I just wasted gas, …
Was called for reorder of supplies. Was told that I needed to go to location for new mask. Visited the centerline location and met with respiratory personnel. Explained my situation and what I was looking for regarding my needs for a new …
Let’s see…! My baby has limited mobility due to Cerebral Palsy and we were pushed to use Binsons for her equipment. At first it seemed like things were gonna go great at her equipment evaluation in September of 2015 when we fitted her for …
If I could give their customer service something less than one star I would. By far one of the worst experience I’ve had with a company this size. Not only they have lack of respect for patients and their family, they also have lack of respect for the deceased. A word of advice for them is to be more respectful of grieving family.
I was holding for 25 minutes. When it was my turn number one. I began to speak to the person and she hung the phone up in the middle of my sentence. Today is Thursday 30 . 2:59 pm. So I called back and I start all over again being in line with 13 to 14 calls ahead. You people need to get your act together. Terrible service
purchased a pronto 91 electric wheelchair then purchased new l4 inch wheels. march 2018 left wheel fell off and I fell with it. after a fuss finally a repair man came out and repaired the wheel. and they wanted 75.00 upfront. now yesterday …
I have been waiting months for Binsons to fix the $23K much needed wheelchair I bought a year ago. This is THE WORST company I have EVER dealt with in my life. They say they are coming to pick up my wheelchair to fix it and then NEVER show up! LIARS ALL!!!
I have twice called to reorder CPAP supplies and spoken with Alyssa H. She is great. She answers all of my questions and follows through with timely shipments.
I don’t know how they stay in business?? The most rude employees ever!!!
I cannot thank you all enough. Everything about your company is so great. For an old man like me, problems such as mine can be rough to handle, but your wonderful people and their attention to details, have made me have a new vision for …
Very friendly and helpful staff. No weekend service and the hours are short due to staffing
Visited the centerline store on 12/5/19 to obtain a new cpap machine. Nicholas F. was my representative and did a great job. He went over all the instructions from head to toe. He was very thorough, took alot of time with me and answered …
Never again will I wait for nearly two weeks for supplies. I call and get told a different explanation with each call. My doctors office won’t even recommend them to patients. They are either lazy or smoking something other than cigarettes. The gals on the phone are friendly, but that can only go so far.
Treated horribly by Binson’s never was able to get the orthotics that were prescribed by the dr. It has taken five months of rude behavior and treatment waiting going back and forth to the dr and they ordered the wrong shoes twice !Still …
Very friendly great customer service!
Binson’s is a fantastic place to work. As a delivery technician I really enjoy delivering the durable medical equipment that people need to restore or maintain their health.
Having health issues is not fun but Binson’s makes the process to getting better so easy for their clients. Over the years they have been a blessing. Brandon W. in the Respiratory department is the BEST! He patiently explained everything …
I have had nothing but TROUBLE with Binsons. After being put on hold for at least 20-30 minutes you finally get to speak to someone. I’ve been dealing with a broken C-pap machine since 7/22 and I still don’t have a replacement. This is …
If I could give negative stars, I would. I have never been treated more rudely in my life. I was told, I had no idea whatsoever, what I was talking about. No one should be talked to that way, when they are trying to find out when their …
I spend 30 or more minutes on hold every time I call. The last time I ordered supplies they didn’t ship for over 2 weeks, and they weren’t back order. The where house just didn’t get them shipped out.
I am so disgusted with this store. I have waited over 2 months for my daughters feet braces. She has been in constant pain. I have called 5 times to get this straightened around. Waited no less then 50 min each time. Was promised they …
I’ve gone to Binson’s a few times and I was all was greeted. I was asked questions so they could service me. Went to get a back brace with a prescription and they do not do prescriptions I had to drive to 11mile and Van Dyke. For walkers, …
Not friendly, think you are stuck with only them for repairs. Told me I needed part of my motor on my scooter replaced, can’t remember name now that was $450 and that I needed 2 new batteries $275. But I called the Scooter manufacturer I …
I had the best experience thanks to Lauren at the front desk, she is very sweet and thoughtful. She took her time and listened to what I wanted, got everything for me and brought it to my car for me. Excellent service! I will be returning.
Dealt with the people at Miller Rd. in Flint and have had very poor service. I have a CPAP machine and they gave me the wrong supplies several times and then did not want to exchange them when I returned them. I was called several times …
regarding wheel chair repair
They (techs) have lost the anti tippers to my grandsons wheelchair. somehow …
If I could rate them at negative 5 it would be generous. I have never once got the correct cpap supplies. Numerous orders, every single order is wrong. I am EXTREMELY specific since I know that they are so challenged to fill the order. …
The wait time to speak to a department representative to get my medical supplies is absurd. Time and time again I come for supplies and have to wait more than an hour to be seen by the staff. No number system. No appointment system. …
Went in on 9/3/21 to purchase a wheelchair…Marci Taylor and Eddie Johnson were there to help me..found out that my insurance covered the purchase…They were so helpful and I had fun during the process….I will definitely be going back for future purchases!!
I was in the hospital 3 times between December 2018 to February 2019 for 34 days. I was placed on oxygen in December. Binsons brought me a portable oxygen machine to the hospital in December and a large oxygen unit to my home after my …
Dave H and Marc S Both delivery men were extremely thorough. Dave replaced the controller, doing the work of a tech. We are delighted!
Just picked up an XXL knee brace for $20.00. Staff pointed me in the right directiin immediately upon arrival. Didn’t hover while I made my selection. Even allowed try-ons so I could get the right fit.
My review is 0 stars. 3 months ago they contacted me requesting that my doctor fax additional information that was needed. The doctor’s office faxed the info and got confirmation that Binson’s received the fax. They are claiming that they …
My mom recently brought my aunt’s wheel chair in for repair. Another company told her it was way too expensive to fix, and that she need to purchase a new chair. The Binson’s staff was very friendly and helpful. They power washed the chair, …
I would give no stars to Binson’s, however Google Reviews mandate I give at least one. This Review is based on the price Binson’s charges to replace two batteries in a power chair. After two telephone calls to Binson’s Personnel, I …
Lack of communication I have to go back for additional repair. Mgr told me one thing and repair tech told I was not pleased.
My doctor told me to switch to Binsons because I was having so many issues with the company I was using before. Not only did I receive stellar customer service, I have a Binsons Representative named Rebecca that I communicate with directly …
Dave H. Was really nice and helpful. He didn’t leave until I understood everything about my oxygen. I want to personally thank him. He followed the hospital instructions instead of Binsons recommendations.
If I could leave a negative star review I would. I spent 3 days going back and forth with my physician and Binson’s, doing their job, trying to get them to fill my prescription for Oxygen. I was so shocked that they expected me, the ill …
I have been waiting for a knee brace for about a month, I just received a Bill for crutches. So Sending a bill to me is enough important time before a Knee brace. Can bill me that fast ,But cant do my Knee brace. I’m in so much pain. It’s …
VERY POOR CUSTOMER SERVICE! Called for replacement wheels for my mothers walker. Bounced around in their phone system, and left on hold for 10 minutes with them picking up. Called back and was told that i needed to bring in the walker for …
Staff doesn’t answer questions correctly over the phone causing you to enter store unprepared
I was given oxygen equipment upon release from the hospital delivered to my home by Binson’s. When I moved out of state in October 2018, I called and made an appointment a month ahead of my move to have the equipment picked up. After …
Yesterday (Friday) afternoon “Someone will call you soon today to let you know when they will be delivering your wheelchair.” …
I went to the binson’s in centerline I was in line for about 20 minutes I dropped off a prescription and the person that took the prescription from me said they would call me the next day well I did not hear back from for three days. So I …
GREAT EXPERIENCE!!!! Am so glad these little drafts exist. Ordered, via BC/BS and Medicare, Decompression Stockings. The people there make you feel so wonderful about ordering things. They do not look down on you for any reason. You are …
Dealing with medical issues is especially stressful but every person I have dealt with in customer service at Binson’s has been personable and kind. I found myself in a difficult situation when my medical insurance switched without much …
This location has the best employee ever. Her name is Lori and she treated my 16 yr old daughter and I like we we’re family. For real. I’m still shocked myself. I have never had any person or company treat me so well. She was kind and …
The staff was rude and inconsiderate. I could not get, what I needed after 3 trips. I pointed out the correct equipment (knee walker) and still the staff member provided me with the wrong description name of the equipment needed. I had to …
We had a patient go to this Binson’s location recently with a wheel chair repair. She just so happened to get there about 5 mins to close. The staff spoke with her and advised her it may take 2-3 weeks for her chair to be fixed and returned …
Now I understand why they got such a low rating. Not even here 10 mins and some male worker (back in respiratory) has an attitude and tries to argue with me over a simple question I had. …
Dave was a terrific guy he came in and saved my husband tonight and we want to give him five stars. Please God keep looking over him ans blessing him at all times. Amen.
Marci Taylor helped fixed our billing issue. We picked up our product with a zero balance and then received a bill. Marci figured everything out and we owed nothing! Thank you, Marci. Will definitely look for you if we ever need help again!
Customer service team was amazing from beginning to end … delivery guys were friendly and thorough. Supervisors called to follow up . Thank you all for helping my mom ‼️
Dave H and Brian delivered oxygen supplies to me today and both were very kind and professional. They arrived when they said they would and answered any questions that I had. Thank you guys for great service.
I found the salesman; Ed Johnson to be extremely helpful in selecting the lift hair that best suited my size and weight. Delivery was arranged and carried out immediately. Thank you to all.
Delivery went well. The young man came a full hour before the scheduled time to deliver a hospital bed for my grandmother. Luckily we were ready to receive the delivery. Perhaps it was foreshadowing. …
I went to the store on Farmington Road and bought several items, two, triple toe straighteners. I bought one for my sister. I put mine on and wore it the rest of the day and when I took it off, my toes were blue. I returned the one for my …
They don’t call or show up as promised.
Dayshift jobs do not start till 10AM. Phones always backed up. Blame always is someone else’s fault. No priority shipping for Medical supplies. They act like Binsons has all the time in World while patients suffer.
First rate service – Oxygen equipment and supplies are ordered by phone with deliveries within a day or two. The deliveries are prompt, friendly and informative with Dave H/Bryan and Steve always helpful!
Had a small problem today with my husband’s CPAP machine and brought it in for repair to the wonderful guys in the Center Line respiratory department. The problem with the machine was my husband’s fault, but the guys were so sweet and kind, …
Only 4 stars due to the workers not acknowledging anyone. The worker in the respiratory section went through the equipment thoroughly and did a great job. The line Waiting was long they need more help.
Went to their biggest competitor first because they were closer. Should have known something was up when there were no customers there. Couldn’t help me and didn’t seem to care. …
Went to this location because I recently got new insurance and needed to update my info and get supplies. When I walked in I was directed where to go, Donna was able to help me quickly and get my supplies once my insurance was up to date. Thanks for the help!
Binson’s service for scooter chairs is about a month long process because they insist on making two trips to the site where the scooter is, even when they know what make and model they are about to service. Binson’s also knows that the …
I use oxygen 24/7 and receive my supplies from Binsons. The customer service people are very knowledgeable and friendly. I just tell them what I need and I receive them within 2 days, and the order is correct.
My husband was diagnosed with Stage IV metastatic non-smokers lung cancer and I needed help with supplies. Ed Johnson was absolutely wonderful. He was prompt in responding and knowledgeable about product. I will continue to use Binson’s …
I have had several deliveries to the adult foster care home that I own. Dave H and Dave G did a fantastic job. They are efficient, professional, and very genuine people.
I was eligible for my equipment may 29/2022so I called and put the order in I think she said it should be delivered with in 3-4 business day so I called the 6/3/2022 and she said it was in transit .
It’s a well stocked medical supplies store. Service could be a lot better at the front desk. Tammy in the back is great though
On August 19, I spoke to 4 different people before I could speak to the person who could help me. I was specific about the items I had questions about but somehow I was transferred 3 different times. I ended up speaking to a manager, Donna, …
Just received a medical bed for my father by Dave H. & Marc S.
Courteous, professional, friendly and explained everything with ease. Very grateful to receive great customer service by these gentlemen.
Dave H was knowledgeable, professional, empathetic and patient towards my mother’s condition while demonstrating the use of the equipment. This representative deserves an outstanding review. Thanks David. My mother says you were ‘God sent’.
Most awful experience getting my needed CPAP supplies because of the head of that department and her name is Cindy. From my 1st call, her rudeness and almost a power trip causes problems every step and made the timeline to double. I even …
Absolutely horrible! Go anywhere else but here! The service here is an absolute joke and the accounting department is incompetent. I came for a simple return that ended up taking almost an hour. The accounting department refused to give me …
Simply the best! The reps are very helpful and patient. They don’t act like you’re putting them out by asking questions. Orders are handled quickly and efficiently. My best advice is this, if you want the best service for your supplies …
Delivery guys Dave H and Bryan were phenomenal. Within the time window during all day storms not an easy task in this area. Courteous and friendly. The guys were helpful with their demonstration. Big thanks to them for making us all comfortable with the delivery.
Unacceptable & unprofessional customer service!
Sent written order from my Dr to Binson’s via e-mail on 2/26/2021.
I called to follow up with Binson’s that they received Dr’s written script I …
Customer service is un helpful and im so disappointed with the level of services I receive from the company..Been a customer since 1997 over the years its just bad .. i call the Centerline location and they transfer me every time to Flint …
I had an amazing experience purchasing a lift chair at Benson’s Marci Taylor and Eddie Johnson went out of their way to assist me in trying to get it in their car offering to stay late for it to be picked up that day. I will definitely do business here again! Thanks team!
I have called several times to have a medical device picked up, I’ve waited in hold for over 10 minutes each time. I got through once and they told me that a driver would call within a 2 hour window for pickup. They called while I was busy …
The customer service is excellent! My husband is on oxygen and gets all his supplies here. Quick product delivery at home also. These people go the extra mile!
To whom it may concern I was in on 7/29 and was fitted for compression stockings. I have called several times and each time im told they’re on back order in told they are going to call the warehouse and Debbie/Deborah of whom each time I …
The ladies Boutique is the worst. I had problems there twice last year,
I went there yesterday to get stockings and the person waiting on me was so busy talking on the phone with family while typing up my order, she gave me the …
My neurologist prescribed a home cervical traction unit. I have Blue Care Network and Northwood approves their durable medical equipment. I contacted Binson’s, they were unsure about my request so they took my information. Ten days later …
My sister’s hospital bed stopped working over the weekend (upper section would not go up or down). Binson’s sent out Dave H and Bryan on Monday to look at the issue. After quickly diagnosing the problem. Dave H and Bryan replaced the broken …
My call about need for replacement concentrator when mine suddenly quit working at 10:15 pm was immediately handled when dispatch called Dave H to contact me. He was here within 11 minutes, identified himself, masked, and dealt with the …
Why is it so hard to get a pair of shoes from Benson I have a prescription from my foot doctor my family doctor approved it and they keep saying they do something wrong why can’t we just get this straightened out I don’t get it it’s been over three months and I’m still waiting to hear from Benson
I needed to rent a wheelchair ramp to accommodate a family member who uses a wheelchair they could visit our house. The staff at Binson’s was both kind and helpful throughout the entire process. They are local and family-owned, and they …
Don’t ever use them not even for a band-aid. My mother was waiting for a custom orthotic for 4 months. Their staff lies and are not reliable. Sad way to treat people in need especially the elderly. You have a better chance of a monkey making the product before they get it done.
Always courteous staff, extremely helpful in finding in stocks items and ordering from other locations when necessary.
I have had several occasions to need and use Binson’s products and have been …
When I called to get an oxygen tank removed from my home, they were quick to schedule someone to pick it up. On the day of removal, I received a call letting me know when the pickup would occur. Dave H. and Brian arrived on time, were …
My mother finally decided to purchase a scooter. While at Binson’s we had a gentleman named Ed Johnson assist us. He couldn’t have been more patient and kind with my mother. He was very knowledgeable and answered question after question …
Terrible customer service, faulty supplies and always takes 45 minutes on the phone just to get the right supplies and another 45 minutes to pay your bill
I have been to Binsons frequently, there isn’t anyone better than Shelby in Respiratory. She is an asset to Binsons. She is knowledgeable. Compassionate and above all an awesome patient advocate. Everyone at Binsons is above average in …
My dad has been suffering with a broken wheelchair that he relies on to move. Binsons has been lying and making false promises to my dad for months. Binsons has taken over 6 months to repair this chair. It still isnt fixed. First they try …
Great experience and worth the drive from Romulus – this is the store with the wheelchair showroom.
This is my 1st wheelchair – felt overwhelmed and quite bummed pulling up to the …
I would give ten Stars if I could to Benson’s Serviceman David H. He was dispatched (dispatcher was awesome too) and arrived very quickly. He was so nice and.very knowledgeable on the problem at hand. He was also very courteous and cheerful. Made my day😀 And is a role model for customer service.Thanks Dave H. God bless. …
The first experience in 3 yrs that I was pleased. The manager that handled my case was superb. My only regret is that I don’t know her name. The delivery men ,Dave H /Bryan were professional and pleasant. These people deserve a big raise. Thank You , satisfied customer
I was diagnosed with severe sleep apnea over six months ago my doctor sent my script for a c pap machine over 6 months ago I can barely breathe ima 40 year old widowed father of four and can’t even walk around a store I called them a …
Last Friday we had a rental lift chair delivered as Judy is having a knee replacement . The delivery men were Bryan and Dave H. They had a very long day as we were the last delivery. They were both very professional and answered all of …
My father is a stroke patient. He was coming home from St. John rehab after being there for 5 weeks. We had arranged for his hospital bed and lift to be delivered between 4 and 6 pm. Then it was moved to 8 pm, then we had to cancel my …
Dave H. & Bryan delivered my new recliner with the utmost of care. They were in no hurry to leave without informing me completely how to operate the remote controls and features of the chair. They obliged me in removing my old recliner to …
Nick Elbode was the best sales person I have encountered in a very long time. He was professional, friendly, courteous and followed up on all commitments, shipping and delivery as promised. …
Great Service
Friendly Staff.
Thank you💯💪 …
I had to call and make a appointment to get some custom arch supports. My call was answered by Vicky from the centerline office. She did a fantastic job of answering all my questions and made the phone call actually fun to be on! …
Shelby was great. She made sure my CPAP mask was the right fit and addressed my concerns.
Really? I was between 0 to 30 days late paying an $84 bills while I was sick with covid. They charged me an extra $32.50. American Medical Equipment supply has 5 stars. Try them instead.
When it comes too order supplies they don’t ship the whole order. They back order the products. You never get your back order. Their communication really sucks. Very unprofessional. They don’t care about the costumer. They only care about getting paid by your insurance company. There mangerment will not call you back.
I had to come in for a walking boot today. Well it ended up my insurance wouldn’t cover for what the dr wrote the prescription for. The ladies let me know they were waiting to hear back from my dr. I told them I would wait for a little …
Due to declining mobility, I asked my doctor to help me try to get a mobility scooter. She prepared my insurance’s form for pre-authorization and sent it to my insurance company. They called me and said they just needed a couple of billing …
Needed to have a question answered about a COAP machine. Called the Centreline store and waiting on hold for over 10 minutes. When I called back I was told Friday’s and Mondays are high call volume days and all the managers were in a …
Chrishtin and Marc is the greatest delivery drivers I have ever seen they are very great and deserve an raise ASAP! I called Ricky to let him no that they have excellent service and I strongly agree that they need a raise for all the hard work and dedication that they do they really deserve it .
Customer service is terrible for starters.
Tried working there & was fired day 2 because i was “asking too many questions” when i wasn’t given the proper training. My 2 days there i watched them, even the manager be ridiculously rude to customers.
I have a sleep cpap machine from them that is just over a year old that has stopped working and called them about the warranty and was told to get a new prescription and just get a new machine . So i have to have another sleep study done …
I tried to call 3 times and was put on hold for over forty minutes each call and then hung up on EACH TIME before someone would answer. On try #4. I asked to speak directly to a manager and was told they were just an operator servive and …
I was let go in August by this company because I told them I wanted to further my education while still working with them. I was wrongly discharged by Jenna King without a proper reasoning. When I told them I wouldn’t be starting school …
Purchased an electronic lift chair (Golden Technologies Brand) March 2022. The chair broke 7 months later on October 22. I contacted Binson’s on Monday Oct 24 and after waiting 45 minutes on hold I was told a technician could diagnose the …
Tried to get a cpap there and was told it would be months. After a few weeks I called to check the status of my order and all of the phone extensions given to me by the salesperson gave me an error in their phone system and hung up on me. …
This store is very popular when it comes to medical supplies. But the customer service stinks. I goes in for one little item that I was gone pay cash for. There was one customer ahead of me. And I didn’t know how to handle what I needed so …