We are a member owned, not-for-profit, electric cooperative dedicated to providing affordable, quality energy services to areas of Clarendon, … See more
I wish Duke energy was over all the area in Wedgefield…I had to choose between getting prepaid lights(which is a light bill thats due everyday that comes out your account)..or pay a $500 deposit(for a monthly bill)…I’ve been in my new …
I hate black river. I don’t feel like we should be forced to be members of black river. Wish I had the option to choose between black river and Duke Energy. Duke is the best!
Pros: Helpful, friendly customer service
Cons: Company is completely behind the times with a next to useless website; in the age of the internet they make things incredibly difficult to change or update concerning accounts and method of payment.
This is by far the worst electric company I have ever witnessed in my whole life I am a resident of Philadelphia I made a summer home in Sumter one month of not paying my electric bill my electric was turned off for $99 that is ridiculous and this is a black owned company wow that’s why black people can never get up
I’d give them 0 stars but you can’t. They’re trash and disrespectful as hell. They have an automated service set up so you cannot pay your bills and if you work a night shift, especially military. Then you’re screwed. I hate these …
Very friendly, professional, and timely serviceman “Justin” that came out and solved the problem during a power outage from an overnight storm. He made me feel like I’m in good hands. Haven’t had a many problems with Black River being a longtime customer. A Big thanks.
Worst company ever! When asked what is owed they only tell you partial amount so they can cut your power off and charge the extra 40 dollars every month it’s the same thing! I wish I had other options for electric company.
I watched these guys this afternoon into the evening working through the rain and storm. So thankful for you all! As I made my dinner there was only one truck , which I thought to be only one worker still working. I made him a sandwich and …
Cut off my power but I never got a bill. When I called they said they were sending my electric bill to an old address that I hadn’t lived in for 3 years. What kind of sense does this make. Then they want me to pay a $40 fee. When you call they could care less.
This has been the worst experience ever. Everyday I’ve called for the past 3 days, someone says that a tech will be out. I stay at my property waiting all day and still nothing. I know things happen but a courtesy call letting a New client …
Automatic payments are not easy. In order to do this, you have to print out a form and MAIL IT IN with your next bill payment. Before I moved here my previous electric company I could set up automatic payments online. So much easier. It’s …
The Black River website is outdated and archaic. To setup an auto draft from my bank acct I have to physically go down to Black River or mail it in with a stamped envelope. They really need to catch up on their technology. Its super …
Revision of previous review. The previous owners of my house had a , Help My Home loan. When I had my electricity turned on I was told about this. Told the rep that there was no a/c unit at the home when I purchased it, she stated they were …
Power goes out constantly and across the street have power. Why not hook the whole neighborhood to one? A simple rain knocks power out. We have a “SMART METER” but seems to not work. The bill never goes down with power outages. Actually …
I have had several issues with their notification system. They are not acknowledging that the issue is on their end. They blamed my email, even though I do not have issues getting emails from any other company. The electricity goes out at …
If I could leave a -0 I would! This Co isn’t worthy of a 1-star! incompetent customer service reps who don’t address concerns/issues! Specifically asked why there was a spike in my bill for one particular day and the others were normal! …
Since October 2018 when a tree fell on our home, my husband and I have had many struggles to face preparing our land for a new home. During this time we had to have a power pole moved, our outside utility relocated, and a new night light …
I am a disabled veteran and I’ve had this service for a year through a program that pays my light bill. Well the check didn’t process on time and they cut my lights off knowing that the program pays the bill monthly. My fish died and I …
I am a Realtor that deals with many companies in South Carolina and I felt compelled to do a review to balance out the negative comments. I am really happy with the service. Every company has ignorant employees. I have had customer service …
Rates are ridiculous
Friendly
Mrs.patricia and mrs.Rosalyn
Long term customer with reasonable rates.
Was in there today very friendly staff and the rates are ok.
.
Calls to customer service are recycled back to the same automated message from all phone numbers during normal business hours?
We dont be home from 8am to 6PM, monday to Friday
They are quick to get ur electric back on after an outage. Rates are ok.
This is the old building were customers use to pay their bills at .Now the new building is the place to pay.Good customer service.
Been with them 15 years and never had any issues
I like Black River. They are cheaper than the others and they have a Budget Billing program.
Hate to even give this company 1 star smh ! This prepaid mess is absurd, ughh I wish I could switch to Duke Energy 🙄 …
I wish Duke energy was over all the area in Wedgefield…I had to choose between getting prepaid lights(which is a light bill thats due everyday that comes out your account)..or pay a $500 deposit(for a monthly bill)…I’ve been in my new …
I hate black river. I don’t feel like we should be forced to be members of black river. Wish I had the option to choose between black river and Duke Energy. Duke is the best!
Pros: Helpful, friendly customer service
Cons: Company is completely behind the times with a next to useless website; in the age of the internet they make things incredibly difficult to change or update concerning accounts and method of payment.
This is by far the worst electric company I have ever witnessed in my whole life I am a resident of Philadelphia I made a summer home in Sumter one month of not paying my electric bill my electric was turned off for $99 that is ridiculous and this is a black owned company wow that’s why black people can never get up
I’d give them 0 stars but you can’t. They’re trash and disrespectful as hell. They have an automated service set up so you cannot pay your bills and if you work a night shift, especially military. Then you’re screwed. I hate these …
Very friendly, professional, and timely serviceman “Justin” that came out and solved the problem during a power outage from an overnight storm. He made me feel like I’m in good hands. Haven’t had a many problems with Black River being a longtime customer. A Big thanks.
Worst company ever! When asked what is owed they only tell you partial amount so they can cut your power off and charge the extra 40 dollars every month it’s the same thing! I wish I had other options for electric company.
I watched these guys this afternoon into the evening working through the rain and storm. So thankful for you all! As I made my dinner there was only one truck , which I thought to be only one worker still working. I made him a sandwich and …
Cut off my power but I never got a bill. When I called they said they were sending my electric bill to an old address that I hadn’t lived in for 3 years. What kind of sense does this make. Then they want me to pay a $40 fee. When you call they could care less.
We had Black River for 9 years and lost power maybe 5 times in that period. Service to our house was outstanding.
This has been the worst experience ever. Everyday I’ve called for the past 3 days, someone says that a tech will be out. I stay at my property waiting all day and still nothing. I know things happen but a courtesy call letting a New client …
Automatic payments are not easy. In order to do this, you have to print out a form and MAIL IT IN with your next bill payment. Before I moved here my previous electric company I could set up automatic payments online. So much easier. It’s …
The Black River website is outdated and archaic. To setup an auto draft from my bank acct I have to physically go down to Black River or mail it in with a stamped envelope. They really need to catch up on their technology. Its super …
Revision of previous review. The previous owners of my house had a , Help My Home loan. When I had my electricity turned on I was told about this. Told the rep that there was no a/c unit at the home when I purchased it, she stated they were …
Power goes out constantly and across the street have power. Why not hook the whole neighborhood to one? A simple rain knocks power out. We have a “SMART METER” but seems to not work. The bill never goes down with power outages. Actually …
I have had several issues with their notification system. They are not acknowledging that the issue is on their end. They blamed my email, even though I do not have issues getting emails from any other company. The electricity goes out at …
If I could leave a -0 I would! This Co isn’t worthy of a 1-star! incompetent customer service reps who don’t address concerns/issues! Specifically asked why there was a spike in my bill for one particular day and the others were normal! …
Since October 2018 when a tree fell on our home, my husband and I have had many struggles to face preparing our land for a new home. During this time we had to have a power pole moved, our outside utility relocated, and a new night light …
I am a disabled veteran and I’ve had this service for a year through a program that pays my light bill. Well the check didn’t process on time and they cut my lights off knowing that the program pays the bill monthly. My fish died and I …
I am a Realtor that deals with many companies in South Carolina and I felt compelled to do a review to balance out the negative comments. I am really happy with the service. Every company has ignorant employees. I have had customer service …