Blackstone Medical Services, a national provider for home sleep testing and tele-health solutions based in Tampa, Fla, has over 12 million covered … See more
Incompetent. First they contacted me about my insurance and got preapproval. I paid my portion. Then when they tried to process it, they used completely different information. Nothing what I gave them. Then they claim I owe them more because they processed it wrong.
My doctor ordered this and the calls and texts were prompt and courteous. They had looked into my insurance and I would still owe a balance less my insurance. I paid and they shipped my sleep study. Pretty straight forward. Martin was the person who helped me and was great.
I was referred here by my doctor a few months ago. They called pretty quickly to set up a sleep study, since we were just getting out of the slow season at work, I had to reschedule a few times. Eventually, my family and I relocated and I …
Dillon was so pleasant and very helpful . Dillon informed me about the Medicare cash card . And then called me back later that day to see if I needed help with contacting my insurance company which I did not but just the thought of going above just his job . Really a nice friendly voice n manners ❤️
Dorsey was so very helpful with helping me set my phone up with the application I needed ..she was extremely patient….my Dr. put the order in by 10 and I was completely set up by 1pm …thank you Dorsey
I did a sleep study with this company. They said they checked with my insurance and it would only be a $50 copay. After all is said and done, a week after I mail it back, I get a bill for a LOT more. They hound you: call, send letters, …
Dillion was my contact person for my sleep study. He was very helpful I letting me know what I needed to do and complete. He was very informative and professional and he returned messages in a swift manner. Great job Dillon!
Leslie, was a great help getting me started with the home sleep test, very courteous and kind. She did a introduction on how it works, insurance coverage, and the simple return procedure. Thanks
I do NOT recommend this company.
Last year I was given a referral for sleep apnea testing with Blackstone’s contact information. Since my insurance did not cover this test I needed to use a …
Be careful and make sure you ask for receipt for every transaction! They had a black guy make multiple harassing calls and texts claiming I didn’t pay them the full amount they’d billed. When I told them that I’d utilized their own discount and told them I had the receipt, he shut up.
Very quick and efficient. Sergio called right as I was leaving work so it was perfect timing. He got everything set up and answered all my questions. They actually moved faster than their texting service which I think is hilarious and awesome.
EXCELLENT customer service! Fast too!
My dr. ordered the sleep study and 2 hours
later I was contacted about approval on insurance and 30 minutes later I …
Blackstone service is the best…if you have to get a CPAP service…testing or machine don’t hesitate to use Blackstone. This is our second time the first was with my husband and now me. Bridget explained it very well and made sure I knew I could call her at any time with any questions
While you guys do a good job of communicating having a rx script and working with the insurance company. Your actual voice communication with this customer is fairly dismal. …
Unfortunately I did not write down the name of the rep who assisted me. He was professional, kind, attentive, and answered all my questions. I was very satisfied. I am not Paul. My husband and I share an email account.
Very disappointed with the service. I was supposed to get testing equipment two weeks ago. Just got an automated notified message saying it was just shipping.
It was a gentleman that helped and I don’t recall his name. But he was very kind, thorough, patient, (because I ask a lot of questions) but he answered them all and said I could call back if I had any other questions.
Bridgett was beyond professional..she knows exactly how to make a patient feel ease with all the knowledge and information that she gives. I thank and look forward to test.
Oscar was always polite and professional and easy to reach by phone. He sufficiently answered all my questions and was specific in his instructions. Great customer service!
“F” rating thru the Better Business Bureau and very poor Facebook reviews, before using this service I read these reviews and others and am not going to use this service for my sleep study. Lots of Comments of a promised $40 co-pay only to …
I am so sorry I didn’t get the ladies name that called me. She was awesome. Very nice and went over everything with me. She put me at ease about doing the paperwork and how the process well pan out from here. …
My physician sent over a referral 2 months ago. I never received any type of communication from this company. My husband called and they said “Oh! That’s weird! It’s right here! We don’t know why your wife was never contacted. We will …
Adam was extremely helpful and very professional! He took the extra time needed to reschedule my test. He made my experience with Blackstone a pleasant one. I am a nurse on a cardiac floor and will recommend Blackstone to my patients.
Harper was very professional… he explained everything very well… he even said call him if I have any trouble at all… I only wish all businesses were like this…. Thanks Blackstone for showing what excellent customer service is like…. I thank god for Harper and all the staff of Blackstone….😇🙏❤️ …
They were very thorough with everything from verifying my insurance and the instructions of what to do. Also letting me know when my package would come. I would suggest them to my family and friends. Thanks to Adam for the help.
Dillon was fantastic to work with. We had a variance in what was left on my deductible and Dillon worked through the matter quickly. Everything has gone great. It’s not always most important that there are no snags, just that the snags are resolved. Highly recommended! Mark in Texas
Thank you Dillon!! Dillon your professionalism, patience, and knowledge contributed to me getting what I needed to have a successful sleep study experience! When all else failed, I could call Dillon and get answers and put in contact with …
These people are annoying and call or text you incessantly requesting payment after your doctor requests a home sleep study. They appear to be staffed by inept foreigners who struggle to communicate professionally as well. Try other companies if you can.
I had a great experience with Veronica in Device Recovery. I caught Covid and was unable to bring the device to UPS for return both because I was sick and because I needed to quarantine. Veronica reached out to me and nicely inquire about …
Very prompt and efficient service. My doctor ordered late yesterday afternoon and sleep apnea test kit is on its way to me today. Adam was very helpful in pointing me to video instructions to use although the printed instructions were very well done too.
David was awesome! He followed up with two informative texts and left a direct number and email to reach him in case there were problems. So far, Blackstone has truly more than lived up to the good things said about them!
This place needs to be investigated. They’re all sweet and nice until they get your CC. The testing apparatus stank when it arrived. The wires kept disconnecting from the unit. It wouldn’t surprise me if it didn’t even work. It was a waste …
Just in my work shift alone this place texted me 5 times and called me 5 times. They didn’t leave a single message. That kind of persistence was creepy. I didn’t call back then still received several more calls and texts. I looked online at …
David Becan assisted me with instructions and knowledge prior to starting my sleep study at home. I used the ring and can’t wait to see its accuracy! He made the process simple and understandable. I highly recommend the company and it’s staff!
My wife’s doctor referred this company. They called her today and asked for a $225 payment over the phone. I smelled something fishy about a company who calls for a payment before anything is done. Why would we just pay someone who calls …
I am more than pleased with the service provided by Adam from Blackstone Medical. I was first contacted via text with important information and the status of my referral. And then was contacted directly and Adam was very personable and informative. I’m excited to be able to have a sleep study in my own home!
Dorothy reached out to me this am, explained who she was with and what they were going to send me and how. Just very informative since I’ve never done a sleep study before. Which I appreciated. Should not be as daunting as I’d thought.
Like the other reviewers, I used BM to complete a sleep study. Right from the get-go I should have known this was a shady company. First, without even running my insurance, they tried to make me pay everything upfront and said they would …
Ms. Dorsey was amazing setting up my appointment. Very friendly and personable, she made the process easy and answered ALL of my questions before hanging up. I would recommend any day.
As soon as they got the prescription from the doctor they were on it. David called and set up for shipping it to my house explained what you had to do and it was easy Peezy. He made it easy Peezy.
The young man that called my home guided me through everything that was was to expect when the sleep apnea kit came to me and how to use it when i actually do the test. Thank you very much.
I received a phone call from Janes, my Blackstone representative, within minutes after my doctor’s nurse sent the orders for my sleep study. I can’t recall EVER having such quick response from a company. James was very cordial and …
Blackstone updated me when they received my sleep study order, and when my insurance approved. Then they notified me when the unit shipped and sent a tracking number. The test was easy and was done over 2 nights. I’m looking forward to getting my results.
This is a medical service mill. With customer service hardly speaking English. My specific experience was as follows. I call this 3rd party company to place an order for my at home sleep test. They give me a price and say that my insurance …
I am very satisfied with the service! Unfortunately I missed the call and was very impressed that Marcos immediately texted and sent an email with contact info. This is really great for this company to use multiple methods to make contact. They made it easy for me to get back with them and fulfill my order. Thanks again!
I called because I didn’t receive the package I ordered for a sleep study and it was due to a minor error in the shipping date. I spoke with Myra (assuming that’s how you spell it) and she helped me by correcting the shipping date. She …
Excellent customer service should never go unnoticed, thank you Valentina! Within an hour from my doctors visit I received text notifications from Blackstone updating me on the process and confirmation about my health insurance coverage. …
BEWARE. I called to inquire about duplicate charges and I was transferred back and forth to the same departments literally 5 times before I finally got in touch with a manager…. well, their voicemail. 0 stars. Not expecting a call back.
If I could give a negative 5 star review I would. They took the money out of my account a month early which resulted in overdrafts. After a week of trying to get a hold of them and being disconnected by their system or no returned calls to …
I think the woman who contacted me was named Bridget. She explained what to expect very well and told us to call if we have questions. I appreciated that Blackstone sent a text to tell me to watch for their phone call.
The most unprofessional company I have ever dealt with! Starting off, their rep called me 6 times in one morning! I had worked 16 hours, all night long so had just gotten to sleep and had to be back to work in the afternoon. Every time …
Rafael was wonderful in contacting me on several occasions to order my sleep study test. He was very thorough of explaining and reassured me that the test was needed. He was understanding when I wanted to see a specialist first and would …
At first glance, you think this is an organization that has their processes organized and automated. Well, WE thought wrong. They are extremely money hungry and as one of the reviewers cited below, offer no form of justification or …
I paid for the at-home sleep test device and it arrived at my house about 2 weeks later. I was traveling when the device arrived, and when I returned home I was already receiving threats from Blackstone that I will be charged late fees if …
These people don’t know how to accept a NO. I’ve told them I don’t want to pay for a study more than once and they continue to harrass me everyday by text and email about buying their product. NO NO NO NO NOOOOOOOOOO STOP
The only reason I’m giving it a 5 star is because of Daniel excellent service!!! The first 2 reps was rude and 1 just held the phone and wouldn’t say anything
So far, so good! I got a text and call within 24 hours of my doctor sending the order over to them! I scheduled an overnight sleep study with another company for my dad recently, and it was so difficult. This was so much more convenient!
Andrea was very kind and got my at home sleep study set up for me. Blackstone medical has been very communicative throughout this process. Constantly keeping me up to date. Highly recommend them, all online businesses should run like this.
I received an email stating that I will be getting a call to schedule my test. This was all new to me since I gave done the test before but, had gone through the doctor’s office. The person whose name is Tina was very helpful. She explained …
I am very impressed with the communication process that Blackstone utilizes. First I was contacted via text informing me who they are and that I would be receiving a call from them shortly. They also sent a text let me know that they were …
Do not use Blackstone Medical Services! My doctor referred me to them for an at home sleep study. I agreed, they called me days later and I asked the total cost. They told me just my co-pay of $40 and if I did not return the kit within 5 …
I spoke with Leslie and she was very friendly and she made sure I understood everything that I needed to understand to do a home study sleep apnea test
I was told that my test kit would be mailed on the next day. It is a month later and I have not received my test kit. I was misinformed about the delivery and the issues with insurance a few times.
I’m happy and gratefull with this team, they talked with me shortly, and explain to me the process, l received good atention, they are vary professionals.
I have tried for over a year to get a refund from the Accounting Dept. They have never returned my calls. I have tried but no one answers the phone for option 3 Refunds.
Absolutely horrid customer service. If you need help, you can forget it. Closed at nights when one would test and very little help from call center. Horrible communication. Worst customer experience I have ever had with any company ever!
The study went fine for Janet, and we paid the copay before receiving home testing equipment. Then afterward I have received numerous calls for another copay. They re wrong.another copay
They 1st send me the package in an open protective case the case and then they don’t send me any information I have to set it up when I finally get it they’re close they expected do or they’re gonna give me a late fee I call their customer …
I have had only the first contact with Blackstone by phone. It was informative and cordial. We are now waiting for ups to deliver the material. Trudy helped me. JBeene
I’m very happy my doctor just send the order and got the text the next day. Got everything approved scheduled. Explain everything made sure you understand everything
My doctor ordered an at home sleep study with Blackstone Medical Services to diagnose if I suffer from Sleep Apnea. When we called Blackstone Medical Services to coordinate everything related to the exam, we were lucky to be attended by …
Tina was professional and kind spirited. She called me and set me up with the information I would need to do the sleep study. She order the equipment, and set the date …
I’m very impressed with the level of communication and professionalism that is provided with Blackstone Medical. The very next day after I had my doctor’s appointment, I received a text message regarding my sleep study. I called the number …
Paid my copay and the kit was suppose to be delivered on Friday. Waited at home all day and nothing came, no call, nothing. Company phone number only works on week days per the answering machine. Not impressed so far.
Adam Broad was very helpful when he called to set up my test . Everything was explained well and he was friendly and professional. Thank you .
Kudos to Adam for doing a fantastic job.
I had my first call today and spike with Leslie. She explained everthing to me and made me feel very comfortable about the sleep study. I’m confident everything will go fine.
OMG! unbelievable and terrible experience. I was referred to them by my Primary Dr. I called then to get the home test kit and paid $180 from my pocket. I was told that I will receive the kit on certain day, but it came 2 days later. …
AVOID THIS PLACE AT ALL COSTS!!!! I’ve had the worst experience with these people. I was referred here by my doctor for a sleep test so they call me explaining how the at home test works and that insurance will cover it… Well they lied to …
Harper was very helpful in scheduling the sleep study. He explained everything, in detail, about how to conduct the sleep study. He also informed us that there would be a phone number, included with the device, that we could call if we needed assistance with anything. Harper was also very polite and pleasant.
I have left four messages and no one has bothered to return my call. They have overcharged me what my insurance company stated was my cost for the study. Your “cricket” behavior is very annoying and upsetting. I will not let this go …
I been on hold for 40 minutes still on hold for the 3rd time don’t answer I payed but haven’t received anything and know how do I get my money back if know one answers
Hot a call from a very nice lady named Leslie, she was very nice and explained everything to me. I was so nervous about getting a sleep study done at home but after speaking with her I feel so much better. Highly recommend!
I received a call from James on Tuesday while at work to officially sign me up for the “at-home” sleep study. I had called the doctor about it only the Friday before, so both the request and the response were handled very quickly! I …
So far my experience with Blackstone and it’s staff has been absolutely pleasant and professional. From the text messages to the telephone conversations, I have not had one communication to date that is bad. Given the current general lack …
Terrible experience. Terrible service. They never sent the equip. to my address, but to UPS store and they charged me for it. Avoid at all cost – DO NOT let your Doc. refer them
I went to see my Dr. yesterday and qualified for a sleep study. The orders went straight to Blackstone Medical. My Dr. said they would be reaching out to me soon. I thought maybe in a day or two but I got a first text within an hour of the …
I got to say these guys are awesome as many times they tried to contact me and I dropped the ball getting back with them, they made scheduling so much easier than actually having to speak with somebody
I was contacted by text that the order was received for the sleep study. Then I received another text stating that my insurance will be verified and I should receive a call soon. I really like the fact that they informed me of all the steps …
Hopefully my experience is a one-off since the company has so many positive reviews, but I wouldn’t feel right if I didn’t alert others to the issues I’ve had with Blackstone. …
Mike called two times yesterday, leaving a voice mail. I was driving and unable to answer. When I arrived home, it was too late to return his call. He called again this morning. He was very polite and thorough in explaining how the sleep …
These people charged my insurance, then tried to make me pay,calling all hours of the day and up to 10 p.m.
I’ve had sleep studies and NEVER had to pay a penny.
BEWARE!
I’m adding this review because the gentleman James who recently called me from Blackstone was very polite and help me out with all my questions so I will be receiving my package in the mail and I will know exactly what to do because of his great direction
I could only wear the gear for only 3 hours and really didn’t go to sleep. So tell me how they think that they can get a diagnosis when you are supposed to wear it for 2 days. I think this place only wants to the money. The therapist can’t be any good.
Not only am I not going with this company, I will not be going back to the Dr who referred me to them. They’re the shadiest company I have ever come across, I receive no less than 10 calls a day from these people, and emails, and text messages. They are absolutely down right predatory.
Tina was scheduling representative. She had poor communication skills. She was not thorough with questions and details. I had to ask questions, for example when would it be convenient to schedule, and how and when the equipment would be …
I received urgent service from the agency. David was so helpful, clear with ensuring the process and answering all my questions. I was extremely pleased with my initial service. Thank you David.
Worst experience with any medical related company. Called and set up for the device to be shipped. Payed the 50 dollarsthey said would be all i would owe. Calling a month afterwards saying i owe them 180 dollars saying my insurance who they said they had authorized the test through is telling them i owe them money.
These people call and text more than debt collectors. They also make things up. I reviewed our communication and called them out. I informed them there’s nothing in my records that state what they claimed I said. Stay away from this …
James was very nice and very patience with me. I had a question and he made sure I understood before hanging up.excellent customer service skills. Thanks James for all you do.
Not upfront and honest with their pricing. They charge a small fee telling you the insurance will cover the rest and then come back after weeks and demand payment after insurance has paid a large portion too.
I won’t do business with them again.
If i could leave no star i would. Martin started yesterday at 1041 attempting to get ahold of me. Called again at 1042. I called on my lunch break to no answer, left a message. I received messages at 1044 n 1052 saying he was trying to get …
Lex was very thorough and explained in great detail how the process will work and what I needed to do before the equipment arrived and what I need to do during the sleep study.
I am completely at awe with this company. My doctor ordered me a heart monitor that I unfortunately did not use or even touch. After months of not returning it (which was irresponsible on my end) I finally sent it back using the return …
After my doctor ordered a sleep study David (Blackstone Medical) got in touch with me soon after and got my home sleep study set up. He was thorough, nice and had this taken care of in a snap. Thanks David
When I called Blackstone, they told me I would have to pay $250 because my insurance would not cover the sleep study. The rep I spoke with had a very thick foreign accent and was very difficult to understand. When I pressed him on why …
They sent me device without any instructions I go on the website to try and figure it out myself and still can’t seem to figure it out because the video they have on the website is not the device I have. I called the phone number and still …
A majority of the 5 star reviews are fake reviews from the company. Look at all of the Yelp reviews; they average 1 star. Honestly, 1 star is where I see them. They hang up on you. They negotiate their prices. They take a simple sleep study …
I seldom leave reviews, but the prompt and courteous service provided by David was deserving of my praise and gratitude. This was a definite 5 star experience. Thank you David and Blackstone Medical Service.
I haven’t received the test yet, I have only had to deal with the non stop texts and phone calls. I didnt answer the phone when I was working, so 5 minutes later the guy called me using a spoof number (fake caller ID info). The area code …
Ellie was very polite. Explained it very clear. The pre text where nice and so I knew it wasn’t spam when they called. The text afterwards explaining the process is nice as well to go back on if needed.
Great stress~free experience. It was quick response as well. Less than 30 minutes after we had left the Doc’s office. Mike was very friendly, courteous and helpful. Which was truly much Appreciated. Kat Fry
My husband was ordered a sleep apnea study by his new doctor. Blackstone was in contact with us within 24 hrs to begin the process. With information they received from the doctor’s office so far the process has been very simple.
So far dealing Gladstone has been easy and fast, my doctor sent a referral on Wednesday and within a few hour I got call from James bringing me up to speed on the process, I have received a text with each step of the shipping process and 4 business days later I have my kit. Thanks James and Gladstone.
I received a text to let me know I would be receiving a call, I am currently non- verbal so my daughter spoke to the representative and I do not know the name of the person who help us. I appreciate all the information given to use, the …
I was pleased with the messages I received regarding my upcoming sleep test. I spoke with Adam on the phone and he was very helpful with all the information I needed regarding the shipping of the test and the partsI I would receive and …
I had a sleep study done. The representative said they want send unit till the payment plan was paid in full. A month no charge to my account. A representative called again setup another payment plan. No charge again amonth later I left …
Insurance wouldn’t approved this company, they tried to pass the full fee of the sleep study off to me as a copay and me having to force them to tell me my insurance denied it. I ended up sending the study through again getting the approval …
Adam was great getting me set up to have my test kit sent out to me. He answered all of my questions when I was on the phone with him and then I had another question a few days later and he was very helpful. I definitely recommend …
A week after dr
Referral got device but no headset..got headset 2 days after alerting Fam csr 1st night yesterday device finger monitor fails consistently can’t through …
I am very impressed with the communication process that Blackstone utilizes. First I was contacted via text informing me who they are and that I would be receiving a call from them shortly. They also sent a text let me know that they were …
My order was put in last week but we took a shvacation. Valentina called me then texted to confirm when we could talk. All was taken care of and now just waiting for the sleep study equipment to arrive.
Way too many repetitive text messages. Contacted me warning the test ring was overdue for return – while the shipping documentation they provide clearly showed I hadn’t received it yet. Asked for a review before the test ring was received – kinda desperate.
Paid my deductible 3 weeks ago and still have yet to receive my study equipment. Every time I call I am on hold for 10 to 15 minutes until I hang up. Going to dispute the charge on my card and go a different route. You’ve been warned.
Hard to understand heavy accents when they call to sell their service and give you 2 seconds for credit card payment. This will be last time you get to talk to them about your sleep study. Very poor customer services, lies about insurance …
Easy. Nice. Clear instructions. Very satisfied…. (Initial call)
It’s been a week and still haven’t received the test kit. Hmmm. Just received a text saying it’ll arrive in another week! So much for requesting them to expedite it.
Do you not use this company It is a scam from the beginning they tell you one price then after the study is completed, they send you a bill for more then agreed too. I paid $300 for a sleep study test that could’ve been done with my wife’s Apple Watch. What a joke.
I was going to do an at-home sleep study but they won’t stop accosting me with texts and phone calls. I most recently got a text warning me I ought to do the sleep study now because “we are pretty close to the new year and the deductible …
In a world where there’s nothing perfect, this came close. I was texted within 3 days after seeing my provider. They checked on my insurance to make sure it was covered. They called within a few minutes to set up delivery. Pleasantly surprised!!
I had a sleep study done almost two months ago now. They called me that I owe $329 about 3 weeks ago. I told them that it should have been covered at no cost by my insurance. They had to get prior authorization from my insurance anyway to …
I wanted to say thank you to Dorsey for the kind service. She was wonderful and quick from the start to get everything set up. Explained everything in detail and answered all my questions.. wish everyone had employees like her.
If you can help it you do not want to do business with Blackstone Medical. They can not get you the kits for home studies like they state and then there customer services stinks. We have been trying to get my husband’s home study done now for 3 weeks and still have had no results in getting it done through them.
Horrible, just horrible. I have been dealing with them for 6 months trying to just get a study done. 1st they send me one 4 weeks late, then I was sick when I got it, so they told me to send back, when I tried to call back several times, …
This company is absolutely awful. They charged me a ton of money, sent a defective device, and do not answer the 24/7 support line. The support is non existent. If your doctor ordered a test from this place, request a different company from …
Been waiting on a home apnea test for over 2 weeks. 4 different tracking labels that never received package. Calling is friendly and make it seem it been shipped. But nothing ever comes. Been a month since doctors prescription. But …
Was contacted by them to provide a home study kit and was told my insurance would NOT cover it and that i would have to pay out of pocket. Provided my cc#, and was told the device would not be shipped for 7 days and would arrive in about 2 …
Absolutely the worst medical company I have ever worked with. My dentist referred me to them for my sleep study and once they found out I had been referred, they called and texted me multiple times a day to schedule my sleep study. I …
Horrible customer service. The machine was prescribed to me 12 days ago, and I still haven’t heard from them. I called twice, and left two VM messages, and nobody has returned my call. I’m calling my doctor to see if we can get the CPAP from a competent company.
SCAM! FAKE REVIEWS! They tell you its not going to cost anything out of pocket, all covered by insurance and then they hit you with a $100+ bill after. I SPECIFICALLY told them that I will not pay for it if my insurance does not cover it. …
Shady business. Not upfront with their pricing, overcharge for the test BEFORE they run your insurance and the only way you get your refund back is by checking your health insurance bill after the test is done and call THEM. The first call …
Horrible! I set up a payment plan for this test and have made the first two payments and the third payment isn’t yet due. However, I get text messages and multiple calls every day from Lorenzo, or someone else trying to collect my payment …
test was positioned as a low cost alternative to an apnea study. The data itself wasn’t particularly useful, and the service teams didn’t do a great job of emailing bills when asked, or even waiving late fees when they assured in phone …
Michael Smith provided a hearing test and was very good at explaining all the test results and how he arrived at the results. Also explained the hearing aid types and how they can help. I highly recommend.
Blackstone is a joke. They call and explain this study is covered 100% by my insurance company. I agree to do the study and complete it. Send ring back and follow up with my dr about 3 weeks later. I then receive a call from Blackstone …
My husband did the sleep apnea study. Ring came in fast downloading app it was easy… The only thing do not check on their web how to use it apparently is not up to date.. Customer service was good with all answers.
I had the pleasure of speaking to Mike about my sleep study. My physician had not given my secondary insurance info when they ordered the study. Mike verified the insurance and called me back to tell me that there would be no copay. He was extremely polite and went over all info. A true asset to your company.
I have scheduled a sleep test through Blackstone medical services and had James as my attendant to set up a schedule for my test. He was thorough very courteous and professional and I’m looking forward to working with this facility. Thank …
Do not use this company. I was charged $249.00 for a sleep study because my insurance would not cover it. I see in other reviews that they charge those whose insurance DOES cover the study, the same amount. Further, the device I received …
This company is exhausting to deal with. Initially I was fine with them contacting me. When they told me my insurance would not cover the cost and I’d have to pay $250, I told them I’d shop around and get back to them. They called and …
This company over charged me and collected money from insurance . Did not send the sleep test that was ordered but rather sent me a pulse oximeter to wear for two nights. They sent me the test over. a week later then they said it would …
Terrible customer service and they don’t even bother to try and call back, you will hear nothing but only get machines and never get a call back. You pay a few hundred to get a fitbit for your finger, that costs the same as a apple watch …
I was initially skeptical and nervous about the sleep test. Just one conversation with Andres eased my mind. He was so patient with me, reassuring me that it would go well. Easiest test I have ever taken!
Ellie is the go to gal, she understood my situation and let me hold off for a week to schedule, in that week I got 5 other calls from other salespeople in her office trying to get me to schedule something with them, all of them just worried …
This was my first experience with Blackstone Medical. The review and order process went well and use of technology is appreciated. I have not yet received my equipment and performed the testing, but I found the process to date to be well executed.
Poorly designed machine as it would not fit around my middle (made for Twiggy). When I called, I was told it is supposed to fit around my head. I told the guy that the directions say to put it around the “torso” which is body. It does …
Blackstone took care of everything. The received a sleep study order from my Dr send that to my Insurance got the authorization and taking care of the billing. Then text me on the update. The representative (l don’t recall her name, …
I can’t believe this place had good reviews. It must have came from employees. This place basically harassed the heck out of me. I never decided to go with them even though my doctor sent the referral. The guy Pablo Martinez called and …
My husband was ordered a sleep study test over a month ago. They called us, hounded is more the term, about getting it delivered. It was going to be $200 for the machine, which we didn’t have it at the moment. A month later, we call to …
James was the representative who helped me. He was professional, friendly and very personable. Prior to talking with him, the lady who intercepted my call was helpful, funny and a pleasure to talk with. Very impressed with Blackstone so far. Can’t wait to see how the remainder of the process goes.
Where do I start. Their customer service cannot be compared elsewhere, they are on a different level. PLEASE if the manager reads this PLEASE consider giving Bianca and Juan a raise… HOLY COW I have never met such awesome people willing …
I am very impressed by how quickly all of this was arranged compared to past experiences with other providers. At the earliest I wasn’t expecting to hear from anyone for at least a week after my lab results. My wellness visit with my new …
I have to say that this Conpany definitely takes care of their clients. My provider sent my referral to them and from day one till today then been ensuring I was take care of. I initially got the phone call and I didn’t have the full amount …
Leslie was great! She was so sweet and polite and made sure I understood the instructions! If I have to deal with any staff in the future, I sure hope it’s her.
Such a easy process! They received the referral, contacted insurance for prior authorization and scheduled my sleep study quickly. The representative, Dorsey was very sweet, helpful and knowledgeable regarding the process.
RUDE! UNPROFESSIONAL! I WOULD NEVER RECOMMEND THIS COMPANY! ANTONIO is so unpleasant and rude. They will call you no joke 6 times in a row and 20 times in a day. He corrects you and is beyond rude. I paid my order and he argued that I …
My husband used this service. It was so nice to do it from home. Staff are friendly and helpful. Life changer for him. Now I’m having to be evaluated. It was a no brainer to use them again. Service is fast and so easy. Device and supplies we need are close by. Will recommend service.
Haven’t received my test. I keep getting these horrible text messages that they are turning me into collections. I call them to tell them I haven’t received it STILL and not suppose to until January 6th!!! Horrible customer service. Oh …
At home sleep test was ordered by my doctor. I received a letter from my insurance stating the prior approval was confirmed. A few days later I received a call from Blackstone Medical requesting my deductible of 225 be paid up front. The …
I was ordered a sleep study by my Doctor’s PA as a broad possibility for a symptom I was experiencing. The lady from the company tried contacting me, to setup the services. Starting in the morning, and continuing through the day, I received …
Straightforward, helpful, fast, and adaptable. This is how healthcare should be done. I spoke to one person and my sleep study equipment was ready to be sent my way. No passing me on from one person to the next, no challenge with scheduling, no vague responses when I asked to expedite the process. 5 stars!
Thank you very much to Jose for doing all the insurance prep work and keeping me informed with texts. Thank you David for your professionalism in directing me what to do next once my sleep study pkg arrives. …
Unfortunately their customer service is less than sub-par. I’ve been dealing with them for months now. I’ve FINALLY got the resolution thanks to myself for doing their job for them. They claimed I had a balance due, however, they did not …
My Doctor ordered this test on 11/21/22. After waiting two weeks I checked in with my Doctor and he sent a second request. I was contacted today 12/20/22. Had to pay the balance that insurance didn’t cover upfront and now wait for them to …
While attempting to discuss my next steps for my fight against cancer with my physician; I answered the 1st call from the company’s representative and quickly stated ; “I can not talk right now”. The rep then began to chain call me more …
The company is completely incompetent when it comes to billing. My insurance did not cover the sleep test, so I asked the total price to pay in full. I paid the amount quoted. Less than 1 month later, after an unsuccessful sleep test (it …
Excellent customer service so far! Adam was great about staying in touch until I had the opportunity to schedule, about explaining the process, what I should expect and the timing. …
My husband had a sleep study ordered 9/18/2022. I have to give them a good rating for how quickly they sent out the package. We returned it the next day after the sleep study in their pre-paid package. My beef with them is whoever handles …
I’m very pleased with their level of customer service! They notified that they were verifying my insurance. Then, I got a text they would be calling. Mike M was very courteous and professional. He helped me step by step answering all the questions I had. I highly recommend using them.
We played phone tag for several days but they sent me updates on the MD referral and insurance authorization. James is outstanding with his knowledge and support offering thorough instructions, explaining the process from start to finish. …
Received the ring and instructions but no patient ID was not sent so I could set up the ring. Customer service was 0. I’m sitting on hold for the 4th time today (2 times during business hours, and times after hours. After 10 minutes the …
I was impressed with the process Blackstone uses to get the study initiated. I was contacted by text informing me my physician had scheduled a sleep study. Another text letting me know they had to get approval from my insurance company. …
Customer service and attention to detail is nonexistent. The unit was not shipped when they said it would be. I was told I would be notified when it was shipped but I wasn’t. When the unit arrived it was not functional. The batteries …
Blackstone took care of everything! They received the sleep study order from my doctor, ran it through my insurance, obtained the prior authorization and took care of the billing. I received text message updates every step of the way and …
Incompetent. First they contacted me about my insurance and got preapproval. I paid my portion. Then when they tried to process it, they used completely different information. Nothing what I gave them. Then they claim I owe them more because they processed it wrong.
The best customer service I have ever received 🙌 …
Dorcy was very helpful when I spoke to her over the phone.
My doctor ordered this and the calls and texts were prompt and courteous. They had looked into my insurance and I would still owe a balance less my insurance. I paid and they shipped my sleep study. Pretty straight forward. Martin was the person who helped me and was great.
James was helpful and courteous. His knowledge of the process is deep. Thank you
I was referred here by my doctor a few months ago. They called pretty quickly to set up a sleep study, since we were just getting out of the slow season at work, I had to reschedule a few times. Eventually, my family and I relocated and I …
David was very helpful in getting my sleep test set up.
Juan was a great help and scheduled my at home sleep study with a minimum of questions. The entire operation was slick as a whistle!
Leslie contacted me and set up my study, explaining exactly what to expect and do!
Dillon was so pleasant and very helpful . Dillon informed me about the Medicare cash card . And then called me back later that day to see if I needed help with contacting my insurance company which I did not but just the thought of going above just his job . Really a nice friendly voice n manners ❤️
Dorsey was so very helpful with helping me set my phone up with the application I needed ..she was extremely patient….my Dr. put the order in by 10 and I was completely set up by 1pm …thank you Dorsey
Prompt attention to providing the test kit. David gave thorough instructions to get started.
I spoke with John very nice man and very helpful called back in the time frame as he told me
I did a sleep study with this company. They said they checked with my insurance and it would only be a $50 copay. After all is said and done, a week after I mail it back, I get a bill for a LOT more. They hound you: call, send letters, …
Dillion was my contact person for my sleep study. He was very helpful I letting me know what I needed to do and complete. He was very informative and professional and he returned messages in a swift manner. Great job Dillon!
Leslie, was a great help getting me started with the home sleep test, very courteous and kind. She did a introduction on how it works, insurance coverage, and the simple return procedure. Thanks
I do NOT recommend this company.
Last year I was given a referral for sleep apnea testing with Blackstone’s contact information. Since my insurance did not cover this test I needed to use a …
Be careful and make sure you ask for receipt for every transaction! They had a black guy make multiple harassing calls and texts claiming I didn’t pay them the full amount they’d billed. When I told them that I’d utilized their own discount and told them I had the receipt, he shut up.
Very quick and efficient. Sergio called right as I was leaving work so it was perfect timing. He got everything set up and answered all my questions. They actually moved faster than their texting service which I think is hilarious and awesome.
James did a excellent job on setting me up for my sleep study device.
Harper was extremely helpful and very knowledgeable. I don’t anticipate any problems with the testing.
EXCELLENT customer service! Fast too!
My dr. ordered the sleep study and 2 hours
later I was contacted about approval on insurance and 30 minutes later I …
Blackstone service is the best…if you have to get a CPAP service…testing or machine don’t hesitate to use Blackstone. This is our second time the first was with my husband and now me. Bridget explained it very well and made sure I knew I could call her at any time with any questions
While you guys do a good job of communicating having a rx script and working with the insurance company. Your actual voice communication with this customer is fairly dismal. …
A young lady named Bridgett helped me with technical things for downloading an app and setting up to receive a device. She was very helpful.
Unfortunately I did not write down the name of the rep who assisted me. He was professional, kind, attentive, and answered all my questions. I was very satisfied. I am not Paul. My husband and I share an email account.
Very disappointed with the service. I was supposed to get testing equipment two weeks ago. Just got an automated notified message saying it was just shipping.
The person I talked with was very nice the name was Wong I think and hope I got his name right
It was a gentleman that helped and I don’t recall his name. But he was very kind, thorough, patient, (because I ask a lot of questions) but he answered them all and said I could call back if I had any other questions.
Bridgett was beyond professional..she knows exactly how to make a patient feel ease with all the knowledge and information that she gives. I thank and look forward to test.
Darwin was very helpful and nice to speak with. Looking forward to receiving my equipment.
Oscar was always polite and professional and easy to reach by phone. He sufficiently answered all my questions and was specific in his instructions. Great customer service!
“F” rating thru the Better Business Bureau and very poor Facebook reviews, before using this service I read these reviews and others and am not going to use this service for my sleep study. Lots of Comments of a promised $40 co-pay only to …
I am so sorry I didn’t get the ladies name that called me. She was awesome. Very nice and went over everything with me. She put me at ease about doing the paperwork and how the process well pan out from here. …
My physician sent over a referral 2 months ago. I never received any type of communication from this company. My husband called and they said “Oh! That’s weird! It’s right here! We don’t know why your wife was never contacted. We will …
Adam was extremely helpful and very professional! He took the extra time needed to reschedule my test. He made my experience with Blackstone a pleasant one. I am a nurse on a cardiac floor and will recommend Blackstone to my patients.
Harper was very professional… he explained everything very well… he even said call him if I have any trouble at all… I only wish all businesses were like this…. Thanks Blackstone for showing what excellent customer service is like…. I thank god for Harper and all the staff of Blackstone….😇🙏❤️ …
They were very thorough with everything from verifying my insurance and the instructions of what to do. Also letting me know when my package would come. I would suggest them to my family and friends. Thanks to Adam for the help.
Dillon was fantastic to work with. We had a variance in what was left on my deductible and Dillon worked through the matter quickly. Everything has gone great. It’s not always most important that there are no snags, just that the snags are resolved. Highly recommended! Mark in Texas
Thank you Dillon!! Dillon your professionalism, patience, and knowledge contributed to me getting what I needed to have a successful sleep study experience! When all else failed, I could call Dillon and get answers and put in contact with …
Representatives were helpful setting up sleep tests for my husband and me.
These people are annoying and call or text you incessantly requesting payment after your doctor requests a home sleep study. They appear to be staffed by inept foreigners who struggle to communicate professionally as well. Try other companies if you can.
Leslie was fantastic and made sure I understood everything and all my questions were answered!
I had a great experience with Veronica in Device Recovery. I caught Covid and was unable to bring the device to UPS for return both because I was sick and because I needed to quarantine. Veronica reached out to me and nicely inquire about …
Very prompt and efficient service. My doctor ordered late yesterday afternoon and sleep apnea test kit is on its way to me today. Adam was very helpful in pointing me to video instructions to use although the printed instructions were very well done too.
David was awesome! He followed up with two informative texts and left a direct number and email to reach him in case there were problems. So far, Blackstone has truly more than lived up to the good things said about them!
Bridgett was very helpful in setting up my sleep study
Excellent customer service! Efron Lopez was extremely helpful and polite. Getting text updates about the status is wonderful!
This place needs to be investigated. They’re all sweet and nice until they get your CC. The testing apparatus stank when it arrived. The wires kept disconnecting from the unit. It wouldn’t surprise me if it didn’t even work. It was a waste …
Just in my work shift alone this place texted me 5 times and called me 5 times. They didn’t leave a single message. That kind of persistence was creepy. I didn’t call back then still received several more calls and texts. I looked online at …
So far so good shipping to me . Haven’t received yet but friendly and easy. Recommend they do all insurance and everything send to my door.
Leslie was very helpful. She explained the procedures with me. How to set up the App and what to do after the two nights testing. Thanks again Leslie!
My experience with them was bad because I ended up paying for an at home sleep study that never worked.
James answered all my questions in a timely manner. He was efficient and courteous.
David Becan assisted me with instructions and knowledge prior to starting my sleep study at home. I used the ring and can’t wait to see its accuracy! He made the process simple and understandable. I highly recommend the company and it’s staff!
My wife’s doctor referred this company. They called her today and asked for a $225 payment over the phone. I smelled something fishy about a company who calls for a payment before anything is done. Why would we just pay someone who calls …
I am more than pleased with the service provided by Adam from Blackstone Medical. I was first contacted via text with important information and the status of my referral. And then was contacted directly and Adam was very personable and informative. I’m excited to be able to have a sleep study in my own home!
Dorothy reached out to me this am, explained who she was with and what they were going to send me and how. Just very informative since I’ve never done a sleep study before. Which I appreciated. Should not be as daunting as I’d thought.
Like the other reviewers, I used BM to complete a sleep study. Right from the get-go I should have known this was a shady company. First, without even running my insurance, they tried to make me pay everything upfront and said they would …
Ms. Dorsey was amazing setting up my appointment. Very friendly and personable, she made the process easy and answered ALL of my questions before hanging up. I would recommend any day.
As soon as they got the prescription from the doctor they were on it. David called and set up for shipping it to my house explained what you had to do and it was easy Peezy. He made it easy Peezy.
The young man that called my home guided me through everything that was was to expect when the sleep apnea kit came to me and how to use it when i actually do the test. Thank you very much.
I received a phone call from Janes, my Blackstone representative, within minutes after my doctor’s nurse sent the orders for my sleep study. I can’t recall EVER having such quick response from a company. James was very cordial and …
Blackstone updated me when they received my sleep study order, and when my insurance approved. Then they notified me when the unit shipped and sent a tracking number. The test was easy and was done over 2 nights. I’m looking forward to getting my results.
This is a medical service mill. With customer service hardly speaking English. My specific experience was as follows. I call this 3rd party company to place an order for my at home sleep test. They give me a price and say that my insurance …
David was very kind , knowledgeable and did a great job explaining the test to me.
I am very satisfied with the service! Unfortunately I missed the call and was very impressed that Marcos immediately texted and sent an email with contact info. This is really great for this company to use multiple methods to make contact. They made it easy for me to get back with them and fulfill my order. Thanks again!
I called because I didn’t receive the package I ordered for a sleep study and it was due to a minor error in the shipping date. I spoke with Myra (assuming that’s how you spell it) and she helped me by correcting the shipping date. She …
Excellent customer service should never go unnoticed, thank you Valentina! Within an hour from my doctors visit I received text notifications from Blackstone updating me on the process and confirmation about my health insurance coverage. …
Adam was excellent explaining the process. He spoke clearly, he was easy to understand, very courteous.
BEWARE. I called to inquire about duplicate charges and I was transferred back and forth to the same departments literally 5 times before I finally got in touch with a manager…. well, their voicemail. 0 stars. Not expecting a call back.
If I could give a negative 5 star review I would. They took the money out of my account a month early which resulted in overdrafts. After a week of trying to get a hold of them and being disconnected by their system or no returned calls to …
I think the woman who contacted me was named Bridget. She explained what to expect very well and told us to call if we have questions. I appreciated that Blackstone sent a text to tell me to watch for their phone call.
Bad customer service. Want return phone calls I left several messages no one ever returned my call . Dont recommend
The most unprofessional company I have ever dealt with! Starting off, their rep called me 6 times in one morning! I had worked 16 hours, all night long so had just gotten to sleep and had to be back to work in the afternoon. Every time …
The representative from the medical services for the sleep study. He was very professional and did a great job. His name is Alex
Marcos was amazing! Test ordered. Love the idea of a home sleep test. Thank you
Rafael was wonderful in contacting me on several occasions to order my sleep study test. He was very thorough of explaining and reassured me that the test was needed. He was understanding when I wanted to see a specialist first and would …
At first glance, you think this is an organization that has their processes organized and automated. Well, WE thought wrong. They are extremely money hungry and as one of the reviewers cited below, offer no form of justification or …
I can’t remember the name of the person who called me, but he was very helpful and easy to understand and work with.
Dorsey provided wonderful customer service, explained how everything works and what to expect. Thanks for your professionalism!
Phone call from David Becan. Very professional, but caring and “human”. He explained the simple procedure of the test.
I paid for the at-home sleep test device and it arrived at my house about 2 weeks later. I was traveling when the device arrived, and when I returned home I was already receiving threats from Blackstone that I will be charged late fees if …
These people don’t know how to accept a NO. I’ve told them I don’t want to pay for a study more than once and they continue to harrass me everyday by text and email about buying their product. NO NO NO NO NOOOOOOOOOO STOP
The only reason I’m giving it a 5 star is because of Daniel excellent service!!! The first 2 reps was rude and 1 just held the phone and wouldn’t say anything
So far, so good! I got a text and call within 24 hours of my doctor sending the order over to them! I scheduled an overnight sleep study with another company for my dad recently, and it was so difficult. This was so much more convenient!
David was super helpful and professional. He answered all my questions and spoke very clearly and respectfully.
Andrea was very kind and got my at home sleep study set up for me. Blackstone medical has been very communicative throughout this process. Constantly keeping me up to date. Highly recommend them, all online businesses should run like this.
James has been very helpful in explaining the first steps to get tested for the machine. It’s see how it goes from there.
I received an email stating that I will be getting a call to schedule my test. This was all new to me since I gave done the test before but, had gone through the doctor’s office. The person whose name is Tina was very helpful. She explained …
I am very impressed with the communication process that Blackstone utilizes. First I was contacted via text informing me who they are and that I would be receiving a call from them shortly. They also sent a text let me know that they were …
Communication was very prompt and professional. I spoke to James. He was very thorough and answered all my questions
Do not use Blackstone Medical Services! My doctor referred me to them for an at home sleep study. I agreed, they called me days later and I asked the total cost. They told me just my co-pay of $40 and if I did not return the kit within 5 …
The person who helped me with the Sleep Study Test was Matt. He was very helpful and answered all my questions.
I spoke with Leslie and she was very friendly and she made sure I understood everything that I needed to understand to do a home study sleep apnea test
I was told that my test kit would be mailed on the next day. It is a month later and I have not received my test kit. I was misinformed about the delivery and the issues with insurance a few times.
I had a hard time hearing Daniel, but I received patience and great care in my experience. Thank you!
I’m happy and gratefull with this team, they talked with me shortly, and explain to me the process, l received good atention, they are vary professionals.
Juan was very kind, patient, helpful, and informative. He did an excellent job providing me assistance.
I have tried for over a year to get a refund from the Accounting Dept. They have never returned my calls. I have tried but no one answers the phone for option 3 Refunds.
I did an in home sleep test for 2 nights. The video that I watched was very helpful. Thank you Jessica. It was very easy to do both nights.
Absolutely horrid customer service. If you need help, you can forget it. Closed at nights when one would test and very little help from call center. Horrible communication. Worst customer experience I have ever had with any company ever!
James was very helpful. He made himself available in case I need assistance when my equipment arrives.
David was very helpful for the registering
He said once I get the recorder, just call him and he’ll walk me through it
The study went fine for Janet, and we paid the copay before receiving home testing equipment. Then afterward I have received numerous calls for another copay. They re wrong.another copay
They 1st send me the package in an open protective case the case and then they don’t send me any information I have to set it up when I finally get it they’re close they expected do or they’re gonna give me a late fee I call their customer …
I have had only the first contact with Blackstone by phone. It was informative and cordial. We are now waiting for ups to deliver the material. Trudy helped me. JBeene
I’m very happy my doctor just send the order and got the text the next day. Got everything approved scheduled. Explain everything made sure you understand everything
My doctor ordered an at home sleep study with Blackstone Medical Services to diagnose if I suffer from Sleep Apnea. When we called Blackstone Medical Services to coordinate everything related to the exam, we were lucky to be attended by …
Tina was professional and kind spirited. She called me and set me up with the information I would need to do the sleep study. She order the equipment, and set the date …
I’m very impressed with the level of communication and professionalism that is provided with Blackstone Medical. The very next day after I had my doctor’s appointment, I received a text message regarding my sleep study. I called the number …
Mike was very courteous and provided excellent customer service while explaining my test and getting everything all set up!
Won’t quit calling me. My insurance won’t pay. They keep wanting to do payments. I told them no. Quit calling and texting.
Paid my copay and the kit was suppose to be delivered on Friday. Waited at home all day and nothing came, no call, nothing. Company phone number only works on week days per the answering machine. Not impressed so far.
Adam Broad was very helpful when he called to set up my test . Everything was explained well and he was friendly and professional. Thank you .
Kudos to Adam for doing a fantastic job.
I had my first call today and spike with Leslie. She explained everthing to me and made me feel very comfortable about the sleep study. I’m confident everything will go fine.
OMG! unbelievable and terrible experience. I was referred to them by my Primary Dr. I called then to get the home test kit and paid $180 from my pocket. I was told that I will receive the kit on certain day, but it came 2 days later. …
I spoke with a rep by the name of Lex. Lex was very professional and knowledgeable. Thank you for easing my mind on this process.
AVOID THIS PLACE AT ALL COSTS!!!! I’ve had the worst experience with these people. I was referred here by my doctor for a sleep test so they call me explaining how the at home test works and that insurance will cover it… Well they lied to …
Harper was very helpful in scheduling the sleep study. He explained everything, in detail, about how to conduct the sleep study. He also informed us that there would be a phone number, included with the device, that we could call if we needed assistance with anything. Harper was also very polite and pleasant.
Their professional, efficient, quick, friendly service was such a refreshing experience. They actually do have great Customer Service!
Your staff memember, Dorcy, was friendly and her instructions were easy to understand I appreciate that very much!
I have left four messages and no one has bothered to return my call. They have overcharged me what my insurance company stated was my cost for the study. Your “cricket” behavior is very annoying and upsetting. I will not let this go …
I been on hold for 40 minutes still on hold for the 3rd time don’t answer I payed but haven’t received anything and know how do I get my money back if know one answers
Pathetic service still no test no returned phone calls or emails.
Left many voicemails and sent many emails to Adam Broad. …
Hot a call from a very nice lady named Leslie, she was very nice and explained everything to me. I was so nervous about getting a sleep study done at home but after speaking with her I feel so much better. Highly recommend!
I received a call from James on Tuesday while at work to officially sign me up for the “at-home” sleep study. I had called the doctor about it only the Friday before, so both the request and the response were handled very quickly! I …
I enjoyed the time on the phone with James, my Rep. He was very courteous and informative. Thanks from Texas!
Bridgette , was extremely informative and made the entire process for my Husband painless and simple.
So far my experience with Blackstone and it’s staff has been absolutely pleasant and professional. From the text messages to the telephone conversations, I have not had one communication to date that is bad. Given the current general lack …
Terrible experience. Terrible service. They never sent the equip. to my address, but to UPS store and they charged me for it. Avoid at all cost – DO NOT let your Doc. refer them
I went to see my Dr. yesterday and qualified for a sleep study. The orders went straight to Blackstone Medical. My Dr. said they would be reaching out to me soon. I thought maybe in a day or two but I got a first text within an hour of the …
I got to say these guys are awesome as many times they tried to contact me and I dropped the ball getting back with them, they made scheduling so much easier than actually having to speak with somebody
I was contacted by text that the order was received for the sleep study. Then I received another text stating that my insurance will be verified and I should receive a call soon. I really like the fact that they informed me of all the steps …
Hopefully my experience is a one-off since the company has so many positive reviews, but I wouldn’t feel right if I didn’t alert others to the issues I’ve had with Blackstone. …
Mike called two times yesterday, leaving a voice mail. I was driving and unable to answer. When I arrived home, it was too late to return his call. He called again this morning. He was very polite and thorough in explaining how the sleep …
These people charged my insurance, then tried to make me pay,calling all hours of the day and up to 10 p.m.
I’ve had sleep studies and NEVER had to pay a penny.
BEWARE!
Adam was quite helpful. Much easier than the first time I had the study done with another vendor.
They are very accommodating so it’s easy asy to make my appointment!
Harassing me with nonstop texts and calls even after I said no due to my insurance not covering the service. Will seek legal action if it continues. …
Darwin was very helpful and had device delivered right on schedule..thank you!
Efren helped me get scheduled to get my at home sleep test kit. Quick & easy & very efficient. Would highly recommend this establishment
Dorsey was great in explaining to me everything involved. She listened carefully to my answers. She was friendly and professional.
Great working system! More companies should model after them! Quick responses, customer service, nice people to talk to, and constant follow up!
I was having problems getting my test delivered and Oscar was wonderful and got all the information to me within an hour and he was very professional.
I’m adding this review because the gentleman James who recently called me from Blackstone was very polite and help me out with all my questions so I will be receiving my package in the mail and I will know exactly what to do because of his great direction
I could only wear the gear for only 3 hours and really didn’t go to sleep. So tell me how they think that they can get a diagnosis when you are supposed to wear it for 2 days. I think this place only wants to the money. The therapist can’t be any good.
Not only am I not going with this company, I will not be going back to the Dr who referred me to them. They’re the shadiest company I have ever come across, I receive no less than 10 calls a day from these people, and emails, and text messages. They are absolutely down right predatory.
Tina was scheduling representative. She had poor communication skills. She was not thorough with questions and details. I had to ask questions, for example when would it be convenient to schedule, and how and when the equipment would be …
I received urgent service from the agency. David was so helpful, clear with ensuring the process and answering all my questions. I was extremely pleased with my initial service. Thank you David.
Worst experience with any medical related company. Called and set up for the device to be shipped. Payed the 50 dollarsthey said would be all i would owe. Calling a month afterwards saying i owe them 180 dollars saying my insurance who they said they had authorized the test through is telling them i owe them money.
Setting up the shipment process was very easy. They really explain everything very well.
These people call and text more than debt collectors. They also make things up. I reviewed our communication and called them out. I informed them there’s nothing in my records that state what they claimed I said. Stay away from this …
David helped me, it was a very easy process. Would recomend them
James was very nice and very patience with me. I had a question and he made sure I understood before hanging up.excellent customer service skills. Thanks James for all you do.
Not upfront and honest with their pricing. They charge a small fee telling you the insurance will cover the rest and then come back after weeks and demand payment after insurance has paid a large portion too.
I won’t do business with them again.
If i could leave no star i would. Martin started yesterday at 1041 attempting to get ahold of me. Called again at 1042. I called on my lunch break to no answer, left a message. I received messages at 1044 n 1052 saying he was trying to get …
Ybrahim Mendoza was super easy to work with. Very patient and answered all questions with clear responses and instructions! Great job!
Lex was very thorough and explained in great detail how the process will work and what I needed to do before the equipment arrived and what I need to do during the sleep study.
I am completely at awe with this company. My doctor ordered me a heart monitor that I unfortunately did not use or even touch. After months of not returning it (which was irresponsible on my end) I finally sent it back using the return …
James is the best!
He answered all my questions.
Very nice and informed young man. …
After my doctor ordered a sleep study David (Blackstone Medical) got in touch with me soon after and got my home sleep study set up. He was thorough, nice and had this taken care of in a snap. Thanks David
When I called Blackstone, they told me I would have to pay $250 because my insurance would not cover the sleep study. The rep I spoke with had a very thick foreign accent and was very difficult to understand. When I pressed him on why …
They sent me device without any instructions I go on the website to try and figure it out myself and still can’t seem to figure it out because the video they have on the website is not the device I have. I called the phone number and still …
Very informative call to arrange my home sleep study. Courteous. Sent text messages with updates on my case.
A majority of the 5 star reviews are fake reviews from the company. Look at all of the Yelp reviews; they average 1 star. Honestly, 1 star is where I see them. They hang up on you. They negotiate their prices. They take a simple sleep study …
I seldom leave reviews, but the prompt and courteous service provided by David was deserving of my praise and gratitude. This was a definite 5 star experience. Thank you David and Blackstone Medical Service.
I haven’t received the test yet, I have only had to deal with the non stop texts and phone calls. I didnt answer the phone when I was working, so 5 minutes later the guy called me using a spoof number (fake caller ID info). The area code …
Ellie was very polite. Explained it very clear. The pre text where nice and so I knew it wasn’t spam when they called. The text afterwards explaining the process is nice as well to go back on if needed.
Leslie was very nice and informative. She made it very easy to understand all of my instructions. I enjoyed talking with her.
Great stress~free experience. It was quick response as well. Less than 30 minutes after we had left the Doc’s office. Mike was very friendly, courteous and helpful. Which was truly much Appreciated. Kat Fry
My husband was ordered a sleep apnea study by his new doctor. Blackstone was in contact with us within 24 hrs to begin the process. With information they received from the doctor’s office so far the process has been very simple.
So far dealing Gladstone has been easy and fast, my doctor sent a referral on Wednesday and within a few hour I got call from James bringing me up to speed on the process, I have received a text with each step of the shipping process and 4 business days later I have my kit. Thanks James and Gladstone.
Miserable experience!
I had a home sleep study 2 months ago. I never received a bill. This week I …
I received a text to let me know I would be receiving a call, I am currently non- verbal so my daughter spoke to the representative and I do not know the name of the person who help us. I appreciate all the information given to use, the …
I was pleased with the messages I received regarding my upcoming sleep test. I spoke with Adam on the phone and he was very helpful with all the information I needed regarding the shipping of the test and the partsI I would receive and …
I had a sleep study done. The representative said they want send unit till the payment plan was paid in full. A month no charge to my account. A representative called again setup another payment plan. No charge again amonth later I left …
Insurance wouldn’t approved this company, they tried to pass the full fee of the sleep study off to me as a copay and me having to force them to tell me my insurance denied it. I ended up sending the study through again getting the approval …
Adam was great getting me set up to have my test kit sent out to me. He answered all of my questions when I was on the phone with him and then I had another question a few days later and he was very helpful. I definitely recommend …
Very pleased with Dorsey at Blackstone Medical in getting my equipment set up and explaining everything. She was absolutely great! Thank you!
Dorsey is the BEST customer service representative! Everyone I have spoken with had been kind and helpful.
A week after dr
Referral got device but no headset..got headset 2 days after alerting Fam csr 1st night yesterday device finger monitor fails consistently can’t through …
I am very impressed with the communication process that Blackstone utilizes. First I was contacted via text informing me who they are and that I would be receiving a call from them shortly. They also sent a text let me know that they were …
My order was put in last week but we took a shvacation. Valentina called me then texted to confirm when we could talk. All was taken care of and now just waiting for the sleep study equipment to arrive.
Very prompt and courteous. Christopher explained the process thoroughly and answered any questions I had. I feel confident about this experience.
This is a great company! Everything was so easy and the customer service/communication is on point! David has been so helpful!
Way too many repetitive text messages. Contacted me warning the test ring was overdue for return – while the shipping documentation they provide clearly showed I hadn’t received it yet. Asked for a review before the test ring was received – kinda desperate.
Paid my deductible 3 weeks ago and still have yet to receive my study equipment. Every time I call I am on hold for 10 to 15 minutes until I hang up. Going to dispute the charge on my card and go a different route. You’ve been warned.
Hard to understand heavy accents when they call to sell their service and give you 2 seconds for credit card payment. This will be last time you get to talk to them about your sleep study. Very poor customer services, lies about insurance …
Adam was so helpful in preparing me for the upcoming test. I’m looking forward to actually having my test now. Thank you for such great service.
Easy. Nice. Clear instructions. Very satisfied…. (Initial call)
It’s been a week and still haven’t received the test kit. Hmmm. Just received a text saying it’ll arrive in another week! So much for requesting them to expedite it.
Do you not use this company It is a scam from the beginning they tell you one price then after the study is completed, they send you a bill for more then agreed too. I paid $300 for a sleep study test that could’ve been done with my wife’s Apple Watch. What a joke.
Immediately my Doctor sent the the referral,
Within thirty minutes I was contacted by customer service rep.
Adam was very helpful.
Good job.
I was going to do an at-home sleep study but they won’t stop accosting me with texts and phone calls. I most recently got a text warning me I ought to do the sleep study now because “we are pretty close to the new year and the deductible …
In a world where there’s nothing perfect, this came close. I was texted within 3 days after seeing my provider. They checked on my insurance to make sure it was covered. They called within a few minutes to set up delivery. Pleasantly surprised!!
I had a sleep study done almost two months ago now. They called me that I owe $329 about 3 weeks ago. I told them that it should have been covered at no cost by my insurance. They had to get prior authorization from my insurance anyway to …
I wanted to say thank you to Dorsey for the kind service. She was wonderful and quick from the start to get everything set up. Explained everything in detail and answered all my questions.. wish everyone had employees like her.
If you can help it you do not want to do business with Blackstone Medical. They can not get you the kits for home studies like they state and then there customer services stinks. We have been trying to get my husband’s home study done now for 3 weeks and still have had no results in getting it done through them.
Horrible, just horrible. I have been dealing with them for 6 months trying to just get a study done. 1st they send me one 4 weeks late, then I was sick when I got it, so they told me to send back, when I tried to call back several times, …
Krista was great. I am impressed by the promptness and efficiency she handled getting my appointment and giving me instructions. Thank you!
This company is absolutely awful. They charged me a ton of money, sent a defective device, and do not answer the 24/7 support line. The support is non existent. If your doctor ordered a test from this place, request a different company from …
Been waiting on a home apnea test for over 2 weeks. 4 different tracking labels that never received package. Calling is friendly and make it seem it been shipped. But nothing ever comes. Been a month since doctors prescription. But …
Was contacted by them to provide a home study kit and was told my insurance would NOT cover it and that i would have to pay out of pocket. Provided my cc#, and was told the device would not be shipped for 7 days and would arrive in about 2 …
Absolutely the worst medical company I have ever worked with. My dentist referred me to them for my sleep study and once they found out I had been referred, they called and texted me multiple times a day to schedule my sleep study. I …
Horrible customer service. The machine was prescribed to me 12 days ago, and I still haven’t heard from them. I called twice, and left two VM messages, and nobody has returned my call. I’m calling my doctor to see if we can get the CPAP from a competent company.
SCAM! FAKE REVIEWS! They tell you its not going to cost anything out of pocket, all covered by insurance and then they hit you with a $100+ bill after. I SPECIFICALLY told them that I will not pay for it if my insurance does not cover it. …
Shady business. Not upfront with their pricing, overcharge for the test BEFORE they run your insurance and the only way you get your refund back is by checking your health insurance bill after the test is done and call THEM. The first call …
Horrible! I set up a payment plan for this test and have made the first two payments and the third payment isn’t yet due. However, I get text messages and multiple calls every day from Lorenzo, or someone else trying to collect my payment …
test was positioned as a low cost alternative to an apnea study. The data itself wasn’t particularly useful, and the service teams didn’t do a great job of emailing bills when asked, or even waiving late fees when they assured in phone …
Michael Smith provided a hearing test and was very good at explaining all the test results and how he arrived at the results. Also explained the hearing aid types and how they can help. I highly recommend.
Blackstone is a joke. They call and explain this study is covered 100% by my insurance company. I agree to do the study and complete it. Send ring back and follow up with my dr about 3 weeks later. I then receive a call from Blackstone …
My husband did the sleep apnea study. Ring came in fast downloading app it was easy… The only thing do not check on their web how to use it apparently is not up to date.. Customer service was good with all answers.
I had the pleasure of speaking to Mike about my sleep study. My physician had not given my secondary insurance info when they ordered the study. Mike verified the insurance and called me back to tell me that there would be no copay. He was extremely polite and went over all info. A true asset to your company.
I have scheduled a sleep test through Blackstone medical services and had James as my attendant to set up a schedule for my test. He was thorough very courteous and professional and I’m looking forward to working with this facility. Thank …
Do not use this company. I was charged $249.00 for a sleep study because my insurance would not cover it. I see in other reviews that they charge those whose insurance DOES cover the study, the same amount. Further, the device I received …
This company is exhausting to deal with. Initially I was fine with them contacting me. When they told me my insurance would not cover the cost and I’d have to pay $250, I told them I’d shop around and get back to them. They called and …
This company over charged me and collected money from insurance . Did not send the sleep test that was ordered but rather sent me a pulse oximeter to wear for two nights. They sent me the test over. a week later then they said it would …
Terrible customer service and they don’t even bother to try and call back, you will hear nothing but only get machines and never get a call back. You pay a few hundred to get a fitbit for your finger, that costs the same as a apple watch …
I was initially skeptical and nervous about the sleep test. Just one conversation with Andres eased my mind. He was so patient with me, reassuring me that it would go well. Easiest test I have ever taken!
Ellie is the go to gal, she understood my situation and let me hold off for a week to schedule, in that week I got 5 other calls from other salespeople in her office trying to get me to schedule something with them, all of them just worried …
This was my first experience with Blackstone Medical. The review and order process went well and use of technology is appreciated. I have not yet received my equipment and performed the testing, but I found the process to date to be well executed.
Poorly designed machine as it would not fit around my middle (made for Twiggy). When I called, I was told it is supposed to fit around my head. I told the guy that the directions say to put it around the “torso” which is body. It does …
Blackstone took care of everything. The received a sleep study order from my Dr send that to my Insurance got the authorization and taking care of the billing. Then text me on the update. The representative (l don’t recall her name, …
I can’t believe this place had good reviews. It must have came from employees. This place basically harassed the heck out of me. I never decided to go with them even though my doctor sent the referral. The guy Pablo Martinez called and …
My husband was ordered a sleep study test over a month ago. They called us, hounded is more the term, about getting it delivered. It was going to be $200 for the machine, which we didn’t have it at the moment. A month later, we call to …
James was the representative who helped me. He was professional, friendly and very personable. Prior to talking with him, the lady who intercepted my call was helpful, funny and a pleasure to talk with. Very impressed with Blackstone so far. Can’t wait to see how the remainder of the process goes.
Where do I start. Their customer service cannot be compared elsewhere, they are on a different level. PLEASE if the manager reads this PLEASE consider giving Bianca and Juan a raise… HOLY COW I have never met such awesome people willing …
I am very impressed by how quickly all of this was arranged compared to past experiences with other providers. At the earliest I wasn’t expecting to hear from anyone for at least a week after my lab results. My wellness visit with my new …
I have to say that this Conpany definitely takes care of their clients. My provider sent my referral to them and from day one till today then been ensuring I was take care of. I initially got the phone call and I didn’t have the full amount …
Leslie was great! She was so sweet and polite and made sure I understood the instructions! If I have to deal with any staff in the future, I sure hope it’s her.
Such a easy process! They received the referral, contacted insurance for prior authorization and scheduled my sleep study quickly. The representative, Dorsey was very sweet, helpful and knowledgeable regarding the process.
RUDE! UNPROFESSIONAL! I WOULD NEVER RECOMMEND THIS COMPANY! ANTONIO is so unpleasant and rude. They will call you no joke 6 times in a row and 20 times in a day. He corrects you and is beyond rude. I paid my order and he argued that I …
My husband used this service. It was so nice to do it from home. Staff are friendly and helpful. Life changer for him. Now I’m having to be evaluated. It was a no brainer to use them again. Service is fast and so easy. Device and supplies we need are close by. Will recommend service.
Haven’t received my test. I keep getting these horrible text messages that they are turning me into collections. I call them to tell them I haven’t received it STILL and not suppose to until January 6th!!! Horrible customer service. Oh …
At home sleep test was ordered by my doctor. I received a letter from my insurance stating the prior approval was confirmed. A few days later I received a call from Blackstone Medical requesting my deductible of 225 be paid up front. The …
I was ordered a sleep study by my Doctor’s PA as a broad possibility for a symptom I was experiencing. The lady from the company tried contacting me, to setup the services. Starting in the morning, and continuing through the day, I received …
Straightforward, helpful, fast, and adaptable. This is how healthcare should be done. I spoke to one person and my sleep study equipment was ready to be sent my way. No passing me on from one person to the next, no challenge with scheduling, no vague responses when I asked to expedite the process. 5 stars!
Thank you very much to Jose for doing all the insurance prep work and keeping me informed with texts. Thank you David for your professionalism in directing me what to do next once my sleep study pkg arrives. …
Unfortunately their customer service is less than sub-par. I’ve been dealing with them for months now. I’ve FINALLY got the resolution thanks to myself for doing their job for them. They claimed I had a balance due, however, they did not …
My Doctor ordered this test on 11/21/22. After waiting two weeks I checked in with my Doctor and he sent a second request. I was contacted today 12/20/22. Had to pay the balance that insurance didn’t cover upfront and now wait for them to …
While attempting to discuss my next steps for my fight against cancer with my physician; I answered the 1st call from the company’s representative and quickly stated ; “I can not talk right now”. The rep then began to chain call me more …
The company is completely incompetent when it comes to billing. My insurance did not cover the sleep test, so I asked the total price to pay in full. I paid the amount quoted. Less than 1 month later, after an unsuccessful sleep test (it …
Excellent customer service so far! Adam was great about staying in touch until I had the opportunity to schedule, about explaining the process, what I should expect and the timing. …
My husband had a sleep study ordered 9/18/2022. I have to give them a good rating for how quickly they sent out the package. We returned it the next day after the sleep study in their pre-paid package. My beef with them is whoever handles …
I’m very pleased with their level of customer service! They notified that they were verifying my insurance. Then, I got a text they would be calling. Mike M was very courteous and professional. He helped me step by step answering all the questions I had. I highly recommend using them.
We played phone tag for several days but they sent me updates on the MD referral and insurance authorization. James is outstanding with his knowledge and support offering thorough instructions, explaining the process from start to finish. …
Received the ring and instructions but no patient ID was not sent so I could set up the ring. Customer service was 0. I’m sitting on hold for the 4th time today (2 times during business hours, and times after hours. After 10 minutes the …
I was impressed with the process Blackstone uses to get the study initiated. I was contacted by text informing me my physician had scheduled a sleep study. Another text letting me know they had to get approval from my insurance company. …
Customer service and attention to detail is nonexistent. The unit was not shipped when they said it would be. I was told I would be notified when it was shipped but I wasn’t. When the unit arrived it was not functional. The batteries …
Blackstone took care of everything! They received the sleep study order from my doctor, ran it through my insurance, obtained the prior authorization and took care of the billing. I received text message updates every step of the way and …