If you’re looking for a new health insurance plan, you’ve come to the right place. We’re Michigan’s largest health insurer and have the state’s … See more
Every time I call I just get a run around. No one can answer my questions and they just talk in circles to the point I just get frustrated. I feel like they just pull people off the streets and ask do you need a job because they sure don’t know anything about insurance. Will never have bcn insurance again.
On my account I am signed up for paperless documentation yet they still keep sending me bushels of paper and ironically the paper contains text encouraging you to go paperless! What the deuce?
If you get a customer service agent in the US, consider yourself lucky. I usually get someone overseas with english so bad, I can’t understand what they are saying and they don’t understand my problem. I keep calling back until I get someone in the US.
Absolutely horrific company to work with. I offer insurance at my work for employees and switched from Priority health in December. My payroll company forgot to pay my premium which was already charged to me and it is taking 6 weeks to get …
BLUE CARE NETWORK HAS ALWAYS BEEN A TERRIBLE COMPANY. THEY DO NOT PAY THEIR CLAIMS ON TIME, THEY DENY CLAIMS ON PURPOSE TO SET ON THE PROVIDERS MONEY AND DRAW INTEREST. THEIR CUSTOMER SERVICE IS THE EPITOME OF THE WORST THING I HAVE EVER …
Horrible!! Customer service is horrible! I asked and called 3times about stuff i needed and they lied and never did what i asked for and then lied again! Worst!
Terrible customer service and the WORST automated call system that has ever existed. I’m not actually sure why I use this company, time to switch ASAP.
I cannot express how wonderful every rep I have spoke to has been , always helpful and pleasant and makes sure i even know what to expect that I would never have thought about.
why can nobody find a phone number
The one listed is in FLa & they cannot locate one
I am going to go directly & hope they give me an appt.
So far they are as difficult as the phone companies
The worst service I’ve ever experienced! Systems set in place to help are dangerously corrupt…Hands down THE WORST! I’m not sure who’s in charge there, but it’s all a scam…so sad👎🏾 …
They force you to work with unreliable medical supply companies. I guess they would rather pay for me going to the hospital instead of preventative care?
Everything in Michigan sucks… There are a few hidden gems but they are overshadowed by the Toxic water, overall environment and the health care is no different.
Doesn’t cover anything. I have it but don’t use it because basic appointments are over priced. Literally was charged $140 just for talking to the doctor. No treatments or tests were done.
Avoid this company if possible. Systematic problems with billing. Not to mention their phone support and automated robot phone tree. Coverage is limited and often not enough to meet needs of a regular family.
trying to cancel insurance – calling from UK – over an hour on the phone – still not cancelled, on hold. the call is costing me more than a months coverage ffs
They don’t even deserve 1 star. This health insurance company is a joke who are just looting us and making money and doesn’t really care even if the patient needs more care. They just leave you to suffer.
Honestly don’t know how you can even stay in business. Just have had the worst experience and no accountability on their part. Your better off not having any Insurence then having Blue Care Network. Horrible upper management, they don’t care to listen, not smart enough to figure it out. Shame on you
The customer service aspect of this insurance is terrible. It’s taken me multiple days for them to review a referral for a CT scan. Why does it take so long to get an approval for something that my doctor wants me to have?
Please change the phone number on this. This number takes you to Blue Cross blue shield, which is not the same as blue care network. I had to go through all the prompts and information only to find out they have to transfer me to “blue care network”.
Left me on hold “waiting on a representative” and went home for the day. After 40 mins on hold, I looked them up on-line and it said closed for the day. Good thing it wasn’t a matter of life and death.
Why does your insurance only accept diabetes supplies to be filled by only one company. Additionally that company, J and B Medical Supply, is highly incompetent. …
they stole my money I call to make payment on my account and they placed it on the wrong account and said tough luck we are keeping your money you can not get it back. so they stole 240 some dollars from me
I wish my company offered something else. Every year new changes for the worse. Nothing like having your 3 month supply of eyedrops frozen or 100 degrees in your mailbox
Shouldn’t even be 1 star, the customer service representatives are horrible.
They act as if the customer is a bother when calling in, very poor hood attitudes, angry, rude and full of mis-information. If they’re not intelligent enough to …
I need a second surgery on my ankle so I can get back to work before I lose my home and car!!! I been paying for this insurance for 7 seven years now and only used it 3 times. I could have just gotten ObamaCare if I was deal with a crappy …
Been with this insurance for almost 20 years! Never had a problem. The professionals on the other end are always courteous and kind. They go above and beyond for us.
Instead of focusing on getting better, I spend half my time jumping through hoops to get common sense procedures such as removing a fast growing tumor that made me lose hearing in one ear, or to simply get a medicine covered that my doctor prescribed because I need it. Horribly restrictive healthcare rationing.
Unbelievable! It’s like dealing with a government agency.
i finally said, “Do NOT place me on hold”, but they did it anyway. I think that’s how they get a break from the phones. Sending my reimbursement to someone …
Rude call center, Coverage that isnt worth a crap. They withhold medications behind deductibles so high that a normal person can not meet them, unless they are shot. All to keep people sick.
The worst! When I was calling during my pregnancy for information on what tests were covered, I could not get a straight answer from ANYONE about what was covered or not. Two different people would give me two different answers. There is basically no way to find out for sure what is covered in your plan. Extremely frustrating!
Insurance lapsed/cancelled still accepted premium payments refund check at a stand still being processed 5 months and counting. Customer service trash throw all Csr team away.
Company is rediculous I called three months ago to add my newborn and they skyrocketed the price so I canceled. Here we are months later and they’re still charging my account this is crazy customer service is unbelievably rude where are you guys recruiting your team I will never be back.
1. every dr. i go always have trouble. 2. every prescription- they tell me this insurance always gives us trouble. 3. none of their dr. will look at me-because i got hurt at work– 3 months cant get help because this insurance– i get stopped everywhere i go. the are not even worth a star.
Just wanted to cancel my wife’s plan and I got hung up on 2 times. I feel as though whoever I spoke to wasn’t listening to me and I had to repeat myself. No problem with actual insurance but poor customer service.
Tina in Customer Service helped me out today. When i wasn’t getting anywhere on the phone, she went above and beyond to help me get everything straightened out in REAL Time so i could fill my prescriptions. She didn’t know it then but she was my sole support system throughout all of this nonsense.
Wanted to file a complaint or talk to someone who I can give formal complaint. Told NOONE available, and that there is no number I can call for complaint. Told can send me out a grievances form to fill out! Well as my hubby waits for intensive care, with health in danger, due to delay with this company it is frustrating!!!!
Spoke with a representative Ladora and told her I did not want the PARS system and that’s exactly where she transferred me. Called back got another rep Heather who was able to get me the information I needed and the phone number to the …
When ever we need to see a doctor it always feels like we are on the phone for over an hour shouting at a computer to speak to a representative. it is a pain to have to find specialist. All I want to do is take my problems to a doctor and hand him the cash and have the problem taken care of.
Just found out after waiting A MONTH for my cardiology appointment recheck, that I need a REFERRAL (even though I’ve seen this d Dr. before. I was informed that I will need a referral EVERY TIME I see a Dr. … so now I wait ANOTHER 29 DAYS …
DO NOT PURCHASE INSURANCE THROUGH THEM!!!! Customer service is TERRIBLE!!!!! They will terminate your insurance after you make payments & the representatives are beyond incompetent. I’m currently on the phone with them now and they keep …
I had to go to urgent care out of state because I injure my wrist. Blue Care Network of Michigan will not cover it because they say it did not qualify for urgent care. We determined that this is why they didn’t cover it after me spending an hour on the phone trying to find out what happened. So disappointed.
Your better off without this insurance it is absolutely trash, doesn’t cover anything I have a 500 dollar bill and a 1000 just from breaking my foot… do i have to say anything else. Thanks for nothing. And doctors now days need to pull …
I have lung cancer and am getting radiation and chemo. I lost my hair and purchased a wig. When I tried to get reimbursed I was denied. I appealed and I was again denied. Why have insurance if they are not helpful
The mandatory referral from your primary family physician make it impossible to receive any care when you are out of town. The “blue care network approval to provide services” is an incredible waste of time for physicians and patients. It …
Not really sure why these trademarks on this Blue Care Network Card named My Blue & My Pediatric Vision or something near that when our child is not covered under this plan of his fathers.
Another day wasting my time waiting for customer service. They state a 30-40 minute wait. However 2 days in a row I have been on over an hour and still no one has picked up. I can get any assistance with their virtual robot and can print off the coordination of benefits. Horrible experiences!
An absolute garbage organization, from top to bottom. Think of every negative stereotype a health insurance company can have, and BCN will make it a priority to check that box. No regard for their customers, human life, right or wrong. An …
Every thing you try to do takes FOREVER! If you have lots of time to be on the phone to make sure your insurance is paying what they are supposed to then you will be fine. If you would like to go to a doctor or get a prescription quickly….I wouldn’t choose this service.
I called at lunch time and expected wait time was 40-60 minutes so I figured I’ll try later. I have been on phone waiting since 4:45 and it is now 5:55. Are you closed or is no one working today? Either way there is not way your members …
This company is a nightmare to deal with. We tried to set up recurring payments 3 times and 3 times they messed it up. We were unaware of the deficiency until we received a notice each time saying we were behind on payments. Each person …
Dec.22, 2020 i was approved for my right SI joint fusion. Now i have the left side scheduled for april 14th 2021 and it is being denied!!! Why??? I have done everything i was supposed to or else they wouldnt of approved the right side to be done. Im tired of pain and tired of the stress this is causing!!
This has to be the most incompetent company I have ever had to deal with. No one knows anything and everyone wants to pass the issue off to the next person. When dealing with people with medical needs, your staff should have an appropriate …
They block patients getting needed medical procedures in favor of treatment which has no chance of working. They dont respect doctors and prevent them from doing their jobs. If they keep the business practices they have now the may be the …
We have had BC/BS PPO for several years and was very satisfied. Recently we were switched to BCN HMO. My first experience with this “coverage” has been a nightmare. …
I wish I could give 0 stars. The service and coverage are beyond awful. The directions for remaining on the enhanced plan are not clear, and they use anything they can to put you on the standard plan, which costs more. No one ever …
Oh I’ve been in touch with you guys constantly Taylar. I’m not the sort to just get on the net and write an angry review on day 3 of dealing with someone. Your poor review was well earned in this instance. …
Customer reps are absolutely ignorant, rude and do not have even simple math skills ! I’m not sure if any of them have at least high school diploma. Every time I call I have a different information about my insurance , benefits and …
I’m a MSU Student. I’ve been called at least 5 times and I still didn’t get my medical loss ratio check for last year. I’ve been calling and waiting over three months. Every time they said we will help you to resend the check. But I never receive one.
I’ve never heard a positive thing about this company and when I found out that this was my only option for coverage I cried! I’m chronically ill and require more care than the average patient but I don’t need a lot of expensive doctors or …
Customer service staff was rude and gave me wrong information on multiple occasions. Tried to get list of medication brands and coverage (of the 4 drugs available for my condition) and was told by BCN customer service that I would have to …
Same as everyone else. Ridiculously high premiums and crappy coverage. Will not approve prescribed medications, physical therapy approved for only 3 appointments at a time (one week, when I’m supposed to have 60 days of coverage), many …
This is, by far, the worst insurance company I’ve ever dealt with. They won’t cover ANYTHING without a fight. All the previous Healthcare plans my company provided were fine–I never even had to think about them. With these scumbags, I’m …
I have been calling these people for 3 months trying to get a straight answer if they cover midwives, I have had two people tell me they do, then when I called back because my midwife is going out of network, the lady told me they dont …
If I could give it less than 1 star, I would. While the representative I spoke with was outwardly friendly, I was told the birth control pill prescription I’ve had since I was 21 is not covered (which is mind-boggling because ACA). This is …
Hands down the worst insurance company! Their plans are terrible and they do not care about the customer. I am currently disputing a medical bill that I was previously authorized for. My doctor’s office deserves to be paid, but I shouldn’t …
We have had nothing but issues since we first started the process of getting healthcare coverage outside of our employer. We originally called after it was all set up because our last name was spelt incorrectly on our card. Only to start a …
Call center staff who don’t really know what’s going on, lots of time spent on hold, lots of time spent not solving problems. Dudes randomly cancelled my policy for no reason without telling me and then refused to reinstate it. So, that’s fantastic. I have spent hours on the phone to resolve issues that should be quite simple.
If I could give zero or negative stars, I would. Super high payments for very little coverage. Tons of things require “preauthorization” or they won’t pay, so you have to spend a ton of time wading through your policy to make sure you’re …
Their wait time on the phone is always over an hour. They never want to pay for services that are covered under my plan. I’ve had several issues with BCN over the last 4 years.
Horrible experience with this company. I’ve called multiple times to resolve an issue, waiting online for very long periods. Each time they said my coverage was updated but never was. Apparently the customer service department does not have …
For two weeks the hold wait time has been over 30 minutes. I have called now for the 4th try in ten days. Wait time today = 45 minute. What is going on??? This is a matter of my having insurance OR NOT. Help!!!!!!
I am a provider for BCN patients for Physical Therapy services. We most recently stopped seeing BCN patients because their obnoxious processes inhibit patients from receiving quality, continuous care, ultimately leading to poorer outcomes …
I pay too much insurance while I have paid weekly and don’t understand where the money comes from while I don’t use insurance it’s causing me so much trouble
I signed up for BCN through affordable care act. My doctor was in network, but my chiropractor was not currently in network, but was in the past. Immediately after signing up, I informed my chiropractor that I will be using BCN starting …
This company took $550 from my bank account without prior authorization and it has been several weeks and several hours on the phone trying to get it back. They sent me a grievance packet. I am yet to receive the money back. I try to live …
Called 3-4 times to verify wether my referral would be covered by insurance, was told each time that it would be covered, and then the final time I called because my primary care provider said the referral showed they were not in network, …
I called on behalf of my uncle. He needed his medication filled. He had lost the new card. We have been on hold almost 2 hours. Why would the government allow this company to exist and do this to people.This is insane!
I’m a Frontline worker and was told BCN customer service rep I need to contact my doctor to get a Rx just to get tested after a possible exposure. When getting tested you better off having no insurance because you have to go through to much just to get tested.
Extremely disappointed in being hung up on TWICE in one week by two different customer service reps (why ask for my call back number if you won’t call back??) Most are rude and don’t listen to what you are saying…I called for three weeks …
I’ve never had any problems with Blue Care Network they have paid ALL my bills and I pay for my own coverage. It is costly but I’ve gotten what I pay for and more. Especially with Cancer treatments. As with any customer services sometimes …
Atrociously bad insurance company destroying patient care. Impossible to get to a representative, their system is designed to delay and frustrate. Then you get transferred in circles so they can avoid doing their jobs and paying for …
I have been on the line holding for a representative from Blue Cross for over an hour for the third day in a row. There is no way it should take over an hour for a representative to come on the line. SMDH. I think I’m just going to change to another company, this is pathetic.
This company is an absolute joke and certainly don’t care about their members. If I could score less than 1 star, I wouldn’t hesitate. Customer service is absolutely atrocious, extremely rude and unhelpful. Thank you for not giving me the …
The first time I called to inquire about personal health insurance the woman I talked to was rude and I could tell she didn’t care about her job so I told her I would call back if I decided to get insurance through them. I called back a few …
I had BCN insurance as a Blue Cross employee for my high risk pregnancy and was very happy with the insurance coverage. My twin daughter’s were in the NICU for 3 weeks and thankfully because we had such great insurance we had most of it covered.
If I could rate bcn even lower then a 0, I would do so. I went to bcn for my Medicare supplemental insurance. I could never have made a worse mistake. Ever since I started with them I have been provided with nothing but lie after lie by …
This company is a joke. At one point charged me twice for my bill, I have received conflicting information about my plan every time I call. Their online robo-chat is no help. I’m 27 years old and know how to use technology, I can’t imagine …
The call agent that handled my call was absolutely horrible. Blue Care Network please use your recorded calls to improve the quality of employees you hire. Your subscribers do not appreciate being treated badly when we call for help. Thank you.
Until the US joins the rest of the world in providing healthcare as a human right via a single payer system, which offers better outcomes at lower prices, we will unfortunately be stuck dealing with rip-off agencies such as Blue Cross. …
This company is the worst! It’s extremely unfortunate when you assume that the coverage you are receiving is the same based on the letter they sent out, then you find out once it’s to late that everything is completely different! Not one …
Unable to schedule surgery for my son because their system to verify eligibility is down. Now, I have to ask my doctor to call them to verify in person – so everyone else has to do extra work and my 10 month old son has to have his surgery …
This company is either intentionally taking your money with no intention of paying for services on your behalf, or it is incompetent. Either way, if you have any other option, DO NOT GET Blue Care Network to cover your health needs. …
You would think for a company that has such terrible member reviews, they would try to better themselves. Unfortunately, BCBS/BCN are somewhat of a monopoly and are allowed to conduct their company in anyway they see fit. I am not only a …
Lack of communication, multiple phone transfers, no assistance, and blatant dishonesty from reps on the phone has convinced me to go above and beyond the grievance form I just ordered. The form, apparently, will take up to two weeks for …
We had a very bad experience with Blue Care Network of Michigan. The call center representatives could not answer most of our questions and placed us on hold numerous times for long periods of time. The staff were polite, but gave …
I have been having issues with my benefits. My husband and I have not had his insurance in two years and we are just now experiencing issues saying my husband’s insurance (which used to be our primary) needs to pick up their portion first. …
After being on the phone all morning going back and forth with BCN I’ve gotten nowhere and have given up on ever getting a call back from a manager within their two hour window since we’re now entering hour five. You will never get a …
I received exceptional customer service, the man who helped me sign up for my baby’s insurance answered all my question and helped me find the best affordable plan. I suggest when reading the negative reviews give the place a try because I …
The customer service at this insurance is the WORST. It seems like no one knows what they’re doing. I called to get a new primary doctor that was closer to where I live and the lady on the phone directed me to a doctor Myer who works at …
I went to urgent care and they tell my insurance is inactive despite just bringing my son in last week. I call BCN and they say to call back in an hour because their system is down. Well my appointment is right now, not in an hour. Then I …
I’ve seen 6 orthopedics specialist for my knee issue, 5 physical therapist and 3 sports medicine doctors. Yet blue care of Michigan denied my surgery, even though all 14 medicinal professional agree on the exact procedure for my knee. I’ve …
I was out of town due to a family health issue, when I had my own. I went to 2 Urgent Cares and both denied me an appointment stating they do NOT take BCN. I didn’t realize how poor my coverage was. It’s OBAMA care, so since it’s …
Very poor customer service and lack of transparency. Representatives are not versed in company policies. I received conflicting information after speaking to three different representatives all in the same day. After conferencing in with …
If you can avoid getting BCN do not get! Can’t get ahold of anyone, expensive and doesn’t cover anything. Even after paying high premiums it doesn’t cover the medical bills. I got pre authorization after a month and then they didn’t cover …
The employee I spoke with was very professional, but was unable to help me because of BCN polices. Their higher ups don’t want to cover physicals for children if they started school late a certain year( which was beyond our control), and …
Blue care Network should be ashamed of what they are doing to people during a pandemic. I waited almost a month for them to update that I paid for cobra, after losing our coverage due to covid layoffs so when my appointments came up I had …
We selected a PCP in BC system to find out they did not accept the insurance. We went to urgent care instead w. They gave us referal to specialist. The specialists told us in insurance won’t cover referall unless we go to PCP. We had to get …
TERRIBLE EXPERIENCE. I recently moved to the Lansing area. I called BCN and said I needed a new doctor. They said I had to establish a new primary care physician. They pointed me towards where I could find someone in network. …
I have been in contact with Blue Care Network for a couple of months now after my employer switched to them and was told that I could no longer use Edge Park and would only be able to go through J&B for my diabetic supplies. I have yet to …
I just spoke with Anita, one of their customer support specialists, and she could not have been more pleasant, helpful and professional!
This has been the case every time I’ve reached out to BCN. Very happy that we …
Currently I am out of state and had to go to an urgent care because of my constant health issue (i.e rectal bleeding). The urgent care found a large fibroid and problem with my right kidney and suggested that I go to an ObGyn. As I am …
I have tried since December to add to my Medigap policy coverage for dental, vision, hearing. I , over 4 months, been transferred to least 25 people. Not one of them has given me no info on the addition of the supplement. On 3/2/22, I was …
I have contacted their claims department multiple times regarding a bill for preventative services for my son which is 100% covered under my plan. They tell me every time that it is under review and someone will call me back. No one ever …
The customer service is professional which I appreciated however as other people have stated it’s ridiculous what they charge. It’s so expensive for what you actually get. How can people afford $600 a month and on top of that paying a …
Called and spoke with four separate customer service representatives in the last week and each one has passed the buck. I’m just trying to get an approval decision. It’s inhumane to be so uncaring and s-l-o-w. …
UPDATE: A month ago I reached out to BCN to request an insurance card (again). Only after I initiated contact did a representative respond to my negative review on Google. To date I still haven’t received my insurance card, despite BCN’s …
Spoke with a rep named Sarah today regarding an issue with a provider that had me very upset. Her positivity turned my day around and her knowledge base saved the day. I hope someone form BCN monitors these posts and she gets the accolades she deserves. Thank you Sarah!
We’ve been with BCN for years and years and up until the pandemic there was never a problem. Then one day after taking a prescription for ten years I was told it wasn’t covered any longer. Mind you this is a prescription that if stopped …
Signed up during open enrollment in December. Finally visited my PCP on 03/28 and found out they do not accept my insurance. They did not change what they accept at all recently. I was mislead when I signed up in December. When I spoke to BCN, the blame was put on the third rep that I worked with.
I have an issue with bcn that cannot be resolved by the telephone customer service agents. There is a question of whether or not my current PCP will be under the BCN plan after March 31st2022. I have placed several calls to the customer …
I absolutely love this company! Anytime I have an issue, they are more then happy to help me and have actually called my dr office directly to straighten out bills! Today they offered to call the durable medical supply house since I was having trouble getting through to them. They go the extra mile for their customers!
They came up with another reason to deny surgeries. Smokers beware!!! I was denied rotator cuff surgery because I smoke nicotine. I have to be nicotine free for 30 days. If I were having back surgery it would be 3 months. They also stated I …
If I could give zero stars I would. Someone at BCN has deleted my account. I am now getting bills from past Well care visits and my pharmacy says my BCN card is inactive. I have contacted my employer and they state that I am enrolled. I …
this is the last insurance company that i would ever choose to have it seems like they will do anything that they can to not pay a claim my wife and i have both been denied coverage in the past two years and now i need surgery on shoulder …
I’ve been trying to resolve a billing issue with BCN since December. I’ve called in several times, with wait times totaling over 5 hours across 5 or 6 calls. I’m disputing billings for a period where I was not actually covered. I’ve been …
TERRIBLE. This insurance company is the absolute worst to work with. They are worse than express scripts, and if you work in the medical field you know that is saying a lot. …
The first and only time I had to call their customer service number to see if a service would charge a co pay or not I had to talk to a few different people and no one could give me a FOR SURE answer, I was on the phone for a half hour… I work in customer service myself and so I know POOR CUSTOMER SERVICE WHEN I RECEIVE IT…
They are ridiculous! Not helpful at all. When you want to speak to a manager you have to wait for a call back. That’s even more ridiculous. Customer service is no help at all & completely useless.
I have consistently had good interactions w/ the representatives when I call. Wait time is alright (usually 7-10) minutes. The specialists I speak take all the time to answer my questions and I am treated w/ courtesy no mattter how many …
BCBSM sucks if your a former employee and need to get ahold of them to take care of something they should have taken care of back in 2013 when they were notified. I’ve spent over an hour on hold or being transferred around to different …
I will preface this by saying I called back and got a very nice agent who didn’t even ask for my DOB, address, zip code and she helped me completely. But the first agent was so horrendous I have to leave this review. …
Simply atrocious customer service and their IT systems are without a doubt, the worst in the industry. Numerous issues with their systems and apps. I have wasted hours of time on the phone with them following up on issues they have …
Had a problem that I thought was one thing but turned out to be another. When I called in a live person was on the phone very quickly. No big wait as I have read so much about. The person could tell I was rattled as seniors get when things …
0/5 stars. Joke of a “health” insurance company. FOA shows profits and investment for a “non-profit” company. Their medical reviewers should be losing sleep with how egregious their denials of care are. 10/10 do no recommend.
Worst insurance ever. Stay away! They will block you from seeing a doctor, even if you go through your PCP. The system is set up so you can’t ever go see a specialist. Literally no insurance is better than having this garbage plan.
Garbage. Deny claims, refuse to pay primary benefits for my kid. They literally charge me MORE to see my doctor than the office price. Waste of money. Avoid at all cost if you have a choice!
Have not been able to get my heart medication because they will ONLY cover it from Walgreens. I’m unable to drive and the nearest Walgreens is miles from my house (don’t drive because of fainting and seizures – FROM said heart condition). …
BCN is the worst customer service staff I have ever dealt with. I have been yelled at, phone called never returned and hung up on. I’m glad it’s open enrollment time so I can change insurance companies.
BCBS solicited me to use ExpressScripts.
This is the worst service that I have ever received..
It has taken almost three weeks since my order was placed and still have not …
I have never had to fight so hard to get test done that my doctor ordered. I have been suffering for 5 months with a fractured collar bone. Finally found an orthopedic doctor. He ordered an MRI. That bcn refuses to pay for. I’ve …
I have never had such an awful experience with insurance. Any time I need a prescription for even basic things, BCN denies it and needs a pre auth. Why? My doctor knows better than some insurance exec. If he prescribes it, that’s why I need …
Worst insurance to work with. Our policy should have been met the first month of the year because of the medication my husband is on. His got met that first month then they retracted it. Since then we have had to pay well over $8k out of …
After a panel of non-medical experts denied coverage for a necessary procedure, I tried to appeal. After several weeks of not hearing anything from anyone, I attempted to see where the process was. Nobody knew, half the people were …
I’ve recently been let go from an employer and have received COBRA coverage for a 6 month period while looking for new employment. However, when attempting to make a doctor’s appointment, I was told that my coverage was not showing as …
I’ve had issues with my insurance all year. I have a $600 deductible, and a $700 Out of Pocket deductible that’s been more than met. In the beginning of the year every time I went to go get my normal Prescriptions the pharmacy would say I …
Every time I call I just get a run around. No one can answer my questions and they just talk in circles to the point I just get frustrated. I feel like they just pull people off the streets and ask do you need a job because they sure don’t know anything about insurance. Will never have bcn insurance again.
They are very well organized when taking
Your money. Unfortunately they don’t like
Paying when they are supposed too. …
On my account I am signed up for paperless documentation yet they still keep sending me bushels of paper and ironically the paper contains text encouraging you to go paperless! What the deuce?
If you get a customer service agent in the US, consider yourself lucky. I usually get someone overseas with english so bad, I can’t understand what they are saying and they don’t understand my problem. I keep calling back until I get someone in the US.
Absolutely horrific company to work with. I offer insurance at my work for employees and switched from Priority health in December. My payroll company forgot to pay my premium which was already charged to me and it is taking 6 weeks to get …
BLUE CARE NETWORK HAS ALWAYS BEEN A TERRIBLE COMPANY. THEY DO NOT PAY THEIR CLAIMS ON TIME, THEY DENY CLAIMS ON PURPOSE TO SET ON THE PROVIDERS MONEY AND DRAW INTEREST. THEIR CUSTOMER SERVICE IS THE EPITOME OF THE WORST THING I HAVE EVER …
The worst!
Horrible Insurance.
GARBAGE Customer service.
Worst Customer service ever!!!
Completely worthless and totally incompetent.
Simply the worse service and website
Their customer is a joke
choose any other insurance
Shady business. Purchase at your own risk.
CYNTHIA ANSWERED MY QUESTIONS AND SENT ME MY INFO PROMTLY
They are too slow and don’t know how to work.
Cannot think of a more cruel business.
Keiosha was a wonderful help, took time to look up questions!!!
If you want a headache that does not go away, JOIN!
If only I could give less then one star.
Service reps absolutely p.o.s., rude beyond belief
Blue Care Network of Michigan…denying coverage while waiting for the patient to die.
Great internet customer service!! Prompt, accurate and thorough!
HORRIBLE!!
I dont understand why it is so hard to speak with a representative !
The automated system takes forever!!
I wouldn’t bother calling them, they wont have the answers you need nor the respect to give you
HOURS of time on hold, and never did get an answer regarding coverage
Horrible!! Customer service is horrible! I asked and called 3times about stuff i needed and they lied and never did what i asked for and then lied again! Worst!
Wonderful experience. Very helpful and knowledgeable staff.
Terrible service, no weekend customer calls, on top of misinformation- I would not reccomend it to anyone. Avoid if possible.
doesn’t deserve even a onestar review no help to find out things u need and have of the ladys that u talk to are no help.
They Gotta be in bed with hospitals paying exorbitant prices to hospitals lawmakers need to get involved there’s a scam going on
2017 28% increase on my insurance, bcn has no information about why
I have been on hold for over 2 hours and no one answers the phone.
“Sir I’ll call you back in half an hour”. Next day you’ll be calling back. Terrible support.
Terrible customer service and the WORST automated call system that has ever existed. I’m not actually sure why I use this company, time to switch ASAP.
Blue Cross Blue Shield is one of those companies you read about that in the end they ended up being a scam all along …
I have been a member of BCN for 30+ years and have had nothing but positive interactions.
I cannot express how wonderful every rep I have spoke to has been , always helpful and pleasant and makes sure i even know what to expect that I would never have thought about.
Every interaction with the call center has been extremely upsetting. Every representative I’ve dealt with is extremely rude and unhelpful.
Cheryl was very helpful and helped us resolve an question on my father’s coverage and medical supplier
Very bad insurance providers. Even worse customer support. Don’t recommend them at all. 0/5
Tried a dozen times to give ID number; the machine failed to hear it. Therefore couldn’t communicate anything.
why can nobody find a phone number
The one listed is in FLa & they cannot locate one
I am going to go directly & hope they give me an appt.
So far they are as difficult as the phone companies
The worst service I’ve ever experienced! Systems set in place to help are dangerously corrupt…Hands down THE WORST! I’m not sure who’s in charge there, but it’s all a scam…so sad👎🏾 …
There are a lot of doctors to choose from, it is easy to switch online, and easy to get a referral to specialists when needed.
This insurance is only for people who don’t mind paying OUTRARGOUS prices for heath care.
I need someone to contact me back asap and fix my account. I have been waiting since Sept gor help
We can always count on the coverage and value provided by BCBSM.
They force you to work with unreliable medical supply companies. I guess they would rather pay for me going to the hospital instead of preventative care?
Everything in Michigan sucks… There are a few hidden gems but they are overshadowed by the Toxic water, overall environment and the health care is no different.
Tara was so professional and for once made it a joy to call an INS company! Please give her this good feedback.
They give you a hard time about getting tests your doctor recommendeds. Very frustrating. Wish my boss had another option because it’s not mine!!
Was charged $70 for a Beaumont doctor to prescribe basic allergy medication.
Great customer service! I just spoke to Hope. About some health insurance issues and she was really helpful and efficient
Doesn’t cover anything. I have it but don’t use it because basic appointments are over priced. Literally was charged $140 just for talking to the doctor. No treatments or tests were done.
Avoid this company if possible. Systematic problems with billing. Not to mention their phone support and automated robot phone tree. Coverage is limited and often not enough to meet needs of a regular family.
trying to cancel insurance – calling from UK – over an hour on the phone – still not cancelled, on hold. the call is costing me more than a months coverage ffs
They don’t even deserve 1 star. This health insurance company is a joke who are just looting us and making money and doesn’t really care even if the patient needs more care. They just leave you to suffer.
I love this insurance – you have to plan ahead for a referral to see someone outside of your PCP, but it’s a simple phone call.
I am in Gradcare, they cover all for my surgery. Their customer service is extremely helpful
Honestly don’t know how you can even stay in business. Just have had the worst experience and no accountability on their part. Your better off not having any Insurence then having Blue Care Network. Horrible upper management, they don’t care to listen, not smart enough to figure it out. Shame on you
The customer service aspect of this insurance is terrible. It’s taken me multiple days for them to review a referral for a CT scan. Why does it take so long to get an approval for something that my doctor wants me to have?
Please change the phone number on this. This number takes you to Blue Cross blue shield, which is not the same as blue care network. I had to go through all the prompts and information only to find out they have to transfer me to “blue care network”.
Left me on hold “waiting on a representative” and went home for the day. After 40 mins on hold, I looked them up on-line and it said closed for the day. Good thing it wasn’t a matter of life and death.
Why does your insurance only accept diabetes supplies to be filled by only one company. Additionally that company, J and B Medical Supply, is highly incompetent. …
they stole my money I call to make payment on my account and they placed it on the wrong account and said tough luck we are keeping your money you can not get it back. so they stole 240 some dollars from me
I wish my company offered something else. Every year new changes for the worse. Nothing like having your 3 month supply of eyedrops frozen or 100 degrees in your mailbox
Shouldn’t even be 1 star, the customer service representatives are horrible.
They act as if the customer is a bother when calling in, very poor hood attitudes, angry, rude and full of mis-information. If they’re not intelligent enough to …
I need a second surgery on my ankle so I can get back to work before I lose my home and car!!! I been paying for this insurance for 7 seven years now and only used it 3 times. I could have just gotten ObamaCare if I was deal with a crappy …
Been with this insurance for almost 20 years! Never had a problem. The professionals on the other end are always courteous and kind. They go above and beyond for us.
Instead of focusing on getting better, I spend half my time jumping through hoops to get common sense procedures such as removing a fast growing tumor that made me lose hearing in one ear, or to simply get a medicine covered that my doctor prescribed because I need it. Horribly restrictive healthcare rationing.
Edit: 06/28/2021
Geez, why do people hate this company so much.
I’ll just leave this picture for an average customer service phone call. …
Unbelievable! It’s like dealing with a government agency.
i finally said, “Do NOT place me on hold”, but they did it anyway. I think that’s how they get a break from the phones. Sending my reimbursement to someone …
Rude call center, Coverage that isnt worth a crap. They withhold medications behind deductibles so high that a normal person can not meet them, unless they are shot. All to keep people sick.
The worst! When I was calling during my pregnancy for information on what tests were covered, I could not get a straight answer from ANYONE about what was covered or not. Two different people would give me two different answers. There is basically no way to find out for sure what is covered in your plan. Extremely frustrating!
Insurance lapsed/cancelled still accepted premium payments refund check at a stand still being processed 5 months and counting. Customer service trash throw all Csr team away.
Company is rediculous I called three months ago to add my newborn and they skyrocketed the price so I canceled. Here we are months later and they’re still charging my account this is crazy customer service is unbelievably rude where are you guys recruiting your team I will never be back.
1. every dr. i go always have trouble. 2. every prescription- they tell me this insurance always gives us trouble. 3. none of their dr. will look at me-because i got hurt at work– 3 months cant get help because this insurance– i get stopped everywhere i go. the are not even worth a star.
Just wanted to cancel my wife’s plan and I got hung up on 2 times. I feel as though whoever I spoke to wasn’t listening to me and I had to repeat myself. No problem with actual insurance but poor customer service.
Tina in Customer Service helped me out today. When i wasn’t getting anywhere on the phone, she went above and beyond to help me get everything straightened out in REAL Time so i could fill my prescriptions. She didn’t know it then but she was my sole support system throughout all of this nonsense.
Wanted to file a complaint or talk to someone who I can give formal complaint. Told NOONE available, and that there is no number I can call for complaint. Told can send me out a grievances form to fill out! Well as my hubby waits for intensive care, with health in danger, due to delay with this company it is frustrating!!!!
Not sure what blue network actually does besides take peoples money and not cover any medical/ check up costs. …
They mixed my sisters and my insurance up online, I told them and they just locked my account. Cant find a new doctor or anything
Spoke with a representative Ladora and told her I did not want the PARS system and that’s exactly where she transferred me. Called back got another rep Heather who was able to get me the information I needed and the phone number to the …
When ever we need to see a doctor it always feels like we are on the phone for over an hour shouting at a computer to speak to a representative. it is a pain to have to find specialist. All I want to do is take my problems to a doctor and hand him the cash and have the problem taken care of.
Just found out after waiting A MONTH for my cardiology appointment recheck, that I need a REFERRAL (even though I’ve seen this d Dr. before. I was informed that I will need a referral EVERY TIME I see a Dr. … so now I wait ANOTHER 29 DAYS …
DO NOT PURCHASE INSURANCE THROUGH THEM!!!! Customer service is TERRIBLE!!!!! They will terminate your insurance after you make payments & the representatives are beyond incompetent. I’m currently on the phone with them now and they keep …
I had to go to urgent care out of state because I injure my wrist. Blue Care Network of Michigan will not cover it because they say it did not qualify for urgent care. We determined that this is why they didn’t cover it after me spending an hour on the phone trying to find out what happened. So disappointed.
Your better off without this insurance it is absolutely trash, doesn’t cover anything I have a 500 dollar bill and a 1000 just from breaking my foot… do i have to say anything else. Thanks for nothing. And doctors now days need to pull …
I have lung cancer and am getting radiation and chemo. I lost my hair and purchased a wig. When I tried to get reimbursed I was denied. I appealed and I was again denied. Why have insurance if they are not helpful
The mandatory referral from your primary family physician make it impossible to receive any care when you are out of town. The “blue care network approval to provide services” is an incredible waste of time for physicians and patients. It …
Not really sure why these trademarks on this Blue Care Network Card named My Blue & My Pediatric Vision or something near that when our child is not covered under this plan of his fathers.
Another day wasting my time waiting for customer service. They state a 30-40 minute wait. However 2 days in a row I have been on over an hour and still no one has picked up. I can get any assistance with their virtual robot and can print off the coordination of benefits. Horrible experiences!
An absolute garbage organization, from top to bottom. Think of every negative stereotype a health insurance company can have, and BCN will make it a priority to check that box. No regard for their customers, human life, right or wrong. An …
Every thing you try to do takes FOREVER! If you have lots of time to be on the phone to make sure your insurance is paying what they are supposed to then you will be fine. If you would like to go to a doctor or get a prescription quickly….I wouldn’t choose this service.
I called at lunch time and expected wait time was 40-60 minutes so I figured I’ll try later. I have been on phone waiting since 4:45 and it is now 5:55. Are you closed or is no one working today? Either way there is not way your members …
This company is a nightmare to deal with. We tried to set up recurring payments 3 times and 3 times they messed it up. We were unaware of the deficiency until we received a notice each time saying we were behind on payments. Each person …
Dec.22, 2020 i was approved for my right SI joint fusion. Now i have the left side scheduled for april 14th 2021 and it is being denied!!! Why??? I have done everything i was supposed to or else they wouldnt of approved the right side to be done. Im tired of pain and tired of the stress this is causing!!
This has to be the most incompetent company I have ever had to deal with. No one knows anything and everyone wants to pass the issue off to the next person. When dealing with people with medical needs, your staff should have an appropriate …
They block patients getting needed medical procedures in favor of treatment which has no chance of working. They dont respect doctors and prevent them from doing their jobs. If they keep the business practices they have now the may be the …
We have had BC/BS PPO for several years and was very satisfied. Recently we were switched to BCN HMO. My first experience with this “coverage” has been a nightmare. …
I wish I could give 0 stars. The service and coverage are beyond awful. The directions for remaining on the enhanced plan are not clear, and they use anything they can to put you on the standard plan, which costs more. No one ever …
Oh I’ve been in touch with you guys constantly Taylar. I’m not the sort to just get on the net and write an angry review on day 3 of dealing with someone. Your poor review was well earned in this instance. …
Customer reps are absolutely ignorant, rude and do not have even simple math skills ! I’m not sure if any of them have at least high school diploma. Every time I call I have a different information about my insurance , benefits and …
I’m a MSU Student. I’ve been called at least 5 times and I still didn’t get my medical loss ratio check for last year. I’ve been calling and waiting over three months. Every time they said we will help you to resend the check. But I never receive one.
I’ve never heard a positive thing about this company and when I found out that this was my only option for coverage I cried! I’m chronically ill and require more care than the average patient but I don’t need a lot of expensive doctors or …
Customer service staff was rude and gave me wrong information on multiple occasions. Tried to get list of medication brands and coverage (of the 4 drugs available for my condition) and was told by BCN customer service that I would have to …
Same as everyone else. Ridiculously high premiums and crappy coverage. Will not approve prescribed medications, physical therapy approved for only 3 appointments at a time (one week, when I’m supposed to have 60 days of coverage), many …
This is, by far, the worst insurance company I’ve ever dealt with. They won’t cover ANYTHING without a fight. All the previous Healthcare plans my company provided were fine–I never even had to think about them. With these scumbags, I’m …
I have been calling these people for 3 months trying to get a straight answer if they cover midwives, I have had two people tell me they do, then when I called back because my midwife is going out of network, the lady told me they dont …
If I could give it less than 1 star, I would. While the representative I spoke with was outwardly friendly, I was told the birth control pill prescription I’ve had since I was 21 is not covered (which is mind-boggling because ACA). This is …
Hands down the worst insurance company! Their plans are terrible and they do not care about the customer. I am currently disputing a medical bill that I was previously authorized for. My doctor’s office deserves to be paid, but I shouldn’t …
We have had nothing but issues since we first started the process of getting healthcare coverage outside of our employer. We originally called after it was all set up because our last name was spelt incorrectly on our card. Only to start a …
Call center staff who don’t really know what’s going on, lots of time spent on hold, lots of time spent not solving problems. Dudes randomly cancelled my policy for no reason without telling me and then refused to reinstate it. So, that’s fantastic. I have spent hours on the phone to resolve issues that should be quite simple.
If I could give zero or negative stars, I would. Super high payments for very little coverage. Tons of things require “preauthorization” or they won’t pay, so you have to spend a ton of time wading through your policy to make sure you’re …
Their wait time on the phone is always over an hour. They never want to pay for services that are covered under my plan. I’ve had several issues with BCN over the last 4 years.
Horrible experience with this company. I’ve called multiple times to resolve an issue, waiting online for very long periods. Each time they said my coverage was updated but never was. Apparently the customer service department does not have …
For two weeks the hold wait time has been over 30 minutes. I have called now for the 4th try in ten days. Wait time today = 45 minute. What is going on??? This is a matter of my having insurance OR NOT. Help!!!!!!
I am a provider for BCN patients for Physical Therapy services. We most recently stopped seeing BCN patients because their obnoxious processes inhibit patients from receiving quality, continuous care, ultimately leading to poorer outcomes …
I pay too much insurance while I have paid weekly and don’t understand where the money comes from while I don’t use insurance it’s causing me so much trouble
I signed up for BCN through affordable care act. My doctor was in network, but my chiropractor was not currently in network, but was in the past. Immediately after signing up, I informed my chiropractor that I will be using BCN starting …
This company took $550 from my bank account without prior authorization and it has been several weeks and several hours on the phone trying to get it back. They sent me a grievance packet. I am yet to receive the money back. I try to live …
Called 3-4 times to verify wether my referral would be covered by insurance, was told each time that it would be covered, and then the final time I called because my primary care provider said the referral showed they were not in network, …
I called on behalf of my uncle. He needed his medication filled. He had lost the new card. We have been on hold almost 2 hours. Why would the government allow this company to exist and do this to people.This is insane!
I’m a Frontline worker and was told BCN customer service rep I need to contact my doctor to get a Rx just to get tested after a possible exposure. When getting tested you better off having no insurance because you have to go through to much just to get tested.
UPDATE AS OF JAN 20:
I contacted the customer service email Laurie listed in the comment TWICE and …
Extremely disappointed in being hung up on TWICE in one week by two different customer service reps (why ask for my call back number if you won’t call back??) Most are rude and don’t listen to what you are saying…I called for three weeks …
I’ve never had any problems with Blue Care Network they have paid ALL my bills and I pay for my own coverage. It is costly but I’ve gotten what I pay for and more. Especially with Cancer treatments. As with any customer services sometimes …
Atrociously bad insurance company destroying patient care. Impossible to get to a representative, their system is designed to delay and frustrate. Then you get transferred in circles so they can avoid doing their jobs and paying for …
I have been on the line holding for a representative from Blue Cross for over an hour for the third day in a row. There is no way it should take over an hour for a representative to come on the line. SMDH. I think I’m just going to change to another company, this is pathetic.
This company is an absolute joke and certainly don’t care about their members. If I could score less than 1 star, I wouldn’t hesitate. Customer service is absolutely atrocious, extremely rude and unhelpful. Thank you for not giving me the …
The first time I called to inquire about personal health insurance the woman I talked to was rude and I could tell she didn’t care about her job so I told her I would call back if I decided to get insurance through them. I called back a few …
I had BCN insurance as a Blue Cross employee for my high risk pregnancy and was very happy with the insurance coverage. My twin daughter’s were in the NICU for 3 weeks and thankfully because we had such great insurance we had most of it covered.
If I could rate bcn even lower then a 0, I would do so. I went to bcn for my Medicare supplemental insurance. I could never have made a worse mistake. Ever since I started with them I have been provided with nothing but lie after lie by …
This company is a joke. At one point charged me twice for my bill, I have received conflicting information about my plan every time I call. Their online robo-chat is no help. I’m 27 years old and know how to use technology, I can’t imagine …
The call agent that handled my call was absolutely horrible. Blue Care Network please use your recorded calls to improve the quality of employees you hire. Your subscribers do not appreciate being treated badly when we call for help. Thank you.
Until the US joins the rest of the world in providing healthcare as a human right via a single payer system, which offers better outcomes at lower prices, we will unfortunately be stuck dealing with rip-off agencies such as Blue Cross. …
This company is the worst! It’s extremely unfortunate when you assume that the coverage you are receiving is the same based on the letter they sent out, then you find out once it’s to late that everything is completely different! Not one …
Unable to schedule surgery for my son because their system to verify eligibility is down. Now, I have to ask my doctor to call them to verify in person – so everyone else has to do extra work and my 10 month old son has to have his surgery …
This company is either intentionally taking your money with no intention of paying for services on your behalf, or it is incompetent. Either way, if you have any other option, DO NOT GET Blue Care Network to cover your health needs. …
You would think for a company that has such terrible member reviews, they would try to better themselves. Unfortunately, BCBS/BCN are somewhat of a monopoly and are allowed to conduct their company in anyway they see fit. I am not only a …
Lack of communication, multiple phone transfers, no assistance, and blatant dishonesty from reps on the phone has convinced me to go above and beyond the grievance form I just ordered. The form, apparently, will take up to two weeks for …
We had a very bad experience with Blue Care Network of Michigan. The call center representatives could not answer most of our questions and placed us on hold numerous times for long periods of time. The staff were polite, but gave …
I have been having issues with my benefits. My husband and I have not had his insurance in two years and we are just now experiencing issues saying my husband’s insurance (which used to be our primary) needs to pick up their portion first. …
After being on the phone all morning going back and forth with BCN I’ve gotten nowhere and have given up on ever getting a call back from a manager within their two hour window since we’re now entering hour five. You will never get a …
I received exceptional customer service, the man who helped me sign up for my baby’s insurance answered all my question and helped me find the best affordable plan. I suggest when reading the negative reviews give the place a try because I …
The customer service at this insurance is the WORST. It seems like no one knows what they’re doing. I called to get a new primary doctor that was closer to where I live and the lady on the phone directed me to a doctor Myer who works at …
I went to urgent care and they tell my insurance is inactive despite just bringing my son in last week. I call BCN and they say to call back in an hour because their system is down. Well my appointment is right now, not in an hour. Then I …
I’ve seen 6 orthopedics specialist for my knee issue, 5 physical therapist and 3 sports medicine doctors. Yet blue care of Michigan denied my surgery, even though all 14 medicinal professional agree on the exact procedure for my knee. I’ve …
I was out of town due to a family health issue, when I had my own. I went to 2 Urgent Cares and both denied me an appointment stating they do NOT take BCN. I didn’t realize how poor my coverage was. It’s OBAMA care, so since it’s …
Very poor customer service and lack of transparency. Representatives are not versed in company policies. I received conflicting information after speaking to three different representatives all in the same day. After conferencing in with …
If you can avoid getting BCN do not get! Can’t get ahold of anyone, expensive and doesn’t cover anything. Even after paying high premiums it doesn’t cover the medical bills. I got pre authorization after a month and then they didn’t cover …
They worst experience I have ever had with a health care provider. do not use this if you can avoid it.
The employee I spoke with was very professional, but was unable to help me because of BCN polices. Their higher ups don’t want to cover physicals for children if they started school late a certain year( which was beyond our control), and …
Blue care Network should be ashamed of what they are doing to people during a pandemic. I waited almost a month for them to update that I paid for cobra, after losing our coverage due to covid layoffs so when my appointments came up I had …
We selected a PCP in BC system to find out they did not accept the insurance. We went to urgent care instead w. They gave us referal to specialist. The specialists told us in insurance won’t cover referall unless we go to PCP. We had to get …
TERRIBLE EXPERIENCE. I recently moved to the Lansing area. I called BCN and said I needed a new doctor. They said I had to establish a new primary care physician. They pointed me towards where I could find someone in network. …
I have been in contact with Blue Care Network for a couple of months now after my employer switched to them and was told that I could no longer use Edge Park and would only be able to go through J&B for my diabetic supplies. I have yet to …
I just spoke with Anita, one of their customer support specialists, and she could not have been more pleasant, helpful and professional!
This has been the case every time I’ve reached out to BCN. Very happy that we …
Currently I am out of state and had to go to an urgent care because of my constant health issue (i.e rectal bleeding). The urgent care found a large fibroid and problem with my right kidney and suggested that I go to an ObGyn. As I am …
I have tried since December to add to my Medigap policy coverage for dental, vision, hearing. I , over 4 months, been transferred to least 25 people. Not one of them has given me no info on the addition of the supplement. On 3/2/22, I was …
I have contacted their claims department multiple times regarding a bill for preventative services for my son which is 100% covered under my plan. They tell me every time that it is under review and someone will call me back. No one ever …
The customer service is professional which I appreciated however as other people have stated it’s ridiculous what they charge. It’s so expensive for what you actually get. How can people afford $600 a month and on top of that paying a …
Called and spoke with four separate customer service representatives in the last week and each one has passed the buck. I’m just trying to get an approval decision. It’s inhumane to be so uncaring and s-l-o-w. …
UPDATE: A month ago I reached out to BCN to request an insurance card (again). Only after I initiated contact did a representative respond to my negative review on Google. To date I still haven’t received my insurance card, despite BCN’s …
Spoke with a rep named Sarah today regarding an issue with a provider that had me very upset. Her positivity turned my day around and her knowledge base saved the day. I hope someone form BCN monitors these posts and she gets the accolades she deserves. Thank you Sarah!
We’ve been with BCN for years and years and up until the pandemic there was never a problem. Then one day after taking a prescription for ten years I was told it wasn’t covered any longer. Mind you this is a prescription that if stopped …
Signed up during open enrollment in December. Finally visited my PCP on 03/28 and found out they do not accept my insurance. They did not change what they accept at all recently. I was mislead when I signed up in December. When I spoke to BCN, the blame was put on the third rep that I worked with.
I have an issue with bcn that cannot be resolved by the telephone customer service agents. There is a question of whether or not my current PCP will be under the BCN plan after March 31st2022. I have placed several calls to the customer …
I absolutely love this company! Anytime I have an issue, they are more then happy to help me and have actually called my dr office directly to straighten out bills! Today they offered to call the durable medical supply house since I was having trouble getting through to them. They go the extra mile for their customers!
They came up with another reason to deny surgeries. Smokers beware!!! I was denied rotator cuff surgery because I smoke nicotine. I have to be nicotine free for 30 days. If I were having back surgery it would be 3 months. They also stated I …
If I could give zero stars I would. Someone at BCN has deleted my account. I am now getting bills from past Well care visits and my pharmacy says my BCN card is inactive. I have contacted my employer and they state that I am enrolled. I …
this is the last insurance company that i would ever choose to have it seems like they will do anything that they can to not pay a claim my wife and i have both been denied coverage in the past two years and now i need surgery on shoulder …
I’ve been trying to resolve a billing issue with BCN since December. I’ve called in several times, with wait times totaling over 5 hours across 5 or 6 calls. I’m disputing billings for a period where I was not actually covered. I’ve been …
TERRIBLE. This insurance company is the absolute worst to work with. They are worse than express scripts, and if you work in the medical field you know that is saying a lot. …
The first and only time I had to call their customer service number to see if a service would charge a co pay or not I had to talk to a few different people and no one could give me a FOR SURE answer, I was on the phone for a half hour… I work in customer service myself and so I know POOR CUSTOMER SERVICE WHEN I RECEIVE IT…
They are ridiculous! Not helpful at all. When you want to speak to a manager you have to wait for a call back. That’s even more ridiculous. Customer service is no help at all & completely useless.
I have consistently had good interactions w/ the representatives when I call. Wait time is alright (usually 7-10) minutes. The specialists I speak take all the time to answer my questions and I am treated w/ courtesy no mattter how many …
BCBSM sucks if your a former employee and need to get ahold of them to take care of something they should have taken care of back in 2013 when they were notified. I’ve spent over an hour on hold or being transferred around to different …
I will preface this by saying I called back and got a very nice agent who didn’t even ask for my DOB, address, zip code and she helped me completely. But the first agent was so horrendous I have to leave this review. …
Simply atrocious customer service and their IT systems are without a doubt, the worst in the industry. Numerous issues with their systems and apps. I have wasted hours of time on the phone with them following up on issues they have …
Had a problem that I thought was one thing but turned out to be another. When I called in a live person was on the phone very quickly. No big wait as I have read so much about. The person could tell I was rattled as seniors get when things …
0/5 stars. Joke of a “health” insurance company. FOA shows profits and investment for a “non-profit” company. Their medical reviewers should be losing sleep with how egregious their denials of care are. 10/10 do no recommend.
Worst insurance ever. Stay away! They will block you from seeing a doctor, even if you go through your PCP. The system is set up so you can’t ever go see a specialist. Literally no insurance is better than having this garbage plan.
Garbage. Deny claims, refuse to pay primary benefits for my kid. They literally charge me MORE to see my doctor than the office price. Waste of money. Avoid at all cost if you have a choice!
Have not been able to get my heart medication because they will ONLY cover it from Walgreens. I’m unable to drive and the nearest Walgreens is miles from my house (don’t drive because of fainting and seizures – FROM said heart condition). …
BCN is the worst customer service staff I have ever dealt with. I have been yelled at, phone called never returned and hung up on. I’m glad it’s open enrollment time so I can change insurance companies.
BCBS solicited me to use ExpressScripts.
This is the worst service that I have ever received..
It has taken almost three weeks since my order was placed and still have not …
I have never had to fight so hard to get test done that my doctor ordered. I have been suffering for 5 months with a fractured collar bone. Finally found an orthopedic doctor. He ordered an MRI. That bcn refuses to pay for. I’ve …
I have never had such an awful experience with insurance. Any time I need a prescription for even basic things, BCN denies it and needs a pre auth. Why? My doctor knows better than some insurance exec. If he prescribes it, that’s why I need …
AVOID THIS INSURANCE. I don’t know how the actions of this company are legal (I’m not sure they are, honestly). …
Worst insurance to work with. Our policy should have been met the first month of the year because of the medication my husband is on. His got met that first month then they retracted it. Since then we have had to pay well over $8k out of …
After a panel of non-medical experts denied coverage for a necessary procedure, I tried to appeal. After several weeks of not hearing anything from anyone, I attempted to see where the process was. Nobody knew, half the people were …
I’ve recently been let go from an employer and have received COBRA coverage for a 6 month period while looking for new employment. However, when attempting to make a doctor’s appointment, I was told that my coverage was not showing as …
My wife recently passed away and I lost coverage through her employer so I signed up for your “Gold” plan plus dental and vision. …
I’ve had issues with my insurance all year. I have a $600 deductible, and a $700 Out of Pocket deductible that’s been more than met. In the beginning of the year every time I went to go get my normal Prescriptions the pharmacy would say I …