Blue Cross and Blue Shield of Alabama offers health insurance, including medical, dental and prescription drug coverage to individuals, families and … See more
This company is despicable. I have never reached a person on the phone who was friendly or willing to help or think outside the box. Run do not walk FAR AWAY from this place!!!!
Worst customer service ever. Just keep sending you to different numbers and then don’t give you choices to talk to a person. Tells you you can do stuff online and then will not let you!!!!!
Con-artists…….Poor customer service I was forgot on hold while an at home worker was dealing with her infant child just to call back and get talked down to by another lady like I was ignorant.
We need choices Alabama! Blue Cross is completely arbitrary in what it applies and when to deductible and out of pocket… I don’t like playing these games…
Put you on hold and let you talk to a computer. Can’t get in touch with an actual human. Just want to find out where to get something filled but can’t get in touch with a real human to find out my eligibility.
I called in this morning for assistance (Birmingham, AL). Daniel R. provided excellent service and explained what I did not understand. Now I have to get with the doctor’s office and the pharmacy. Knowledge is everything.
Customer Service is unresponsive, but they are more than willing to put you on hold for 2 hours. If you have another option select that it. BC/BS used to be unbeatable, now they are unacceptable.
Paying premiums of $1200 for spouse & myself. Coverage denied due to physicians mistake in not placing referral. Now out-of-pocket additional $3000. BC trying to make up 2015 losses. BC ONLY covers what matters!
You really dont even deserve the one star, truth be told, but I couldn’t leave a review with out a star. The customer service is terrible. I am not sure if it’s all new agents or what but instead of helping the situation to make things …
Premiums are outrageously high as are co-pays. They squeeze providers’ compensation. Plus I have a high ethical problem with the immoral multi-million dollar bonuses paid executives with money that policy holders pay for health care. Perhaps we should look here first for the problem with health care costs.
If I had the opportunity to choose other health insurance I would. This company does not follow through with their promises, and they do not have good customer service.
I sadly was forced to take out the stupid aca insurance so I went with BC/BS of Alabama. Bad choice! They denied my diabetes medication that I have been taking for year! Thanks to our crappy government for coming up with such a crappy …
This company is getting richer every day on tax payer money. They use and abuse their power making clients jump through hoops just to get medical care. They have used the “Obama Care” as an excuse to not pay claims and/or charge twice as …
Due to continual nerve pain in lower back & down left leg I decided to go to chiropractic service. My bc/bs gave 15 visits Due to high deductible my visits were up before they paid a penny. Your visits should start after you meet your deductible not before. This was the policy in days gone by I’m afraid
You know there are somethings Blue Cross is great at and there are some that they really need to work on…. For example I have a child that sees a psychiatrist regularly and most all the doctors with in a 100 miles of us have stopped …
Run for this Health Isurance. Customer Service is
horrible and racist. WORST insurance in the world expensive copay even with premiums the copay is 80/20 and for some reason they never want to pay providers and you get hang with ridiculous charge of money.
I’m a current BCBS of Anthem healthcare insurance carrier (gold plan). With my job switching to the healthcare insurance most widely used in the state during our next open enrollment period coming up Nov 1st which will be BCBS of Alabama …
I have NO COMPLAINTS about the Treatment that I’ve received over the last few years from BC/BS of Alabama. I’m a participant through the MarketPlace and I’ve received quality, vital medical treatment and am AWARE of no problems with …
Changed over to COBRA, and the raised my deductible from 3 to 5 thousand. Already met deductible for the year, and the made me start again in the middle of the year!
BCBS, Health and Dental plans 2018 suck!! We have had for over 25 years. Since Obama Care, premiums for customers have doubled, doesn’t pay hardly anything for prescription drugs!!! Ridiculous and horrible for what you pay in monthly …
Over further use they have changed my views a bit. Although the hoops you have to jump through are a bit much and annoying at times, their coverage does seem to be better than first experienced. I had to change from CVS as they didn’t use …
After having surgery and being prescribed a simple cream for pain relief, BCBS of AL refused to cover it. You DO NOT cover what matters so stop advertising that slogan. You should be ashamed of yourselves.
Even though you pay this company many dollars beware…. they do not represent you, they represent the hospitals that they pay. Recently had a dispute of a charge that was done for the benefit of the hospital. I was shown by another …
I experience fraudulent activity. Blue Cross charged my account for consecutive months for someone else insurance. They refused to refund the money after 2 months of consistently calling them. I do not recommend giving any of your …
Good luck getting a person on the phone. I have been trying to do a preauthorization for one of my patients for TWO DAYS and have gotten the run around with no answers. Absolutely UNACCEPTABLE. This company makes it so difficult to use the benefits that the patient pays for. They should be ashamed of themselves!!!!!
We had good service for a while, then a routine procedure was denied. We attempted to appeal the denial only to be rejected. Their “guidelines” said that the lab procedure was investigational and that they wouldn’t cover it. Every lab is …
I have a torn Labrium cartilage and rotator cup and neck injury and i have numbness down my left arm and pain constantly and they will not approve a MRI to see how bad it has gotten from 3 years ago. But the operator on th ephone says that …
I had the pleasure of working with Barbra on the phone and she was EXTREMELY helpful and an absolute pleasure to deal with (the most pleasant person I have dealt with in Customer Service)!! More companies could use people like her. she was …
Ever since Obamacare BCBS has done nothing but go down hill. Our price continues to go up, however; our coverage continues to go down. I received a bill from a medical collections agency charging me the full amount of my yearly doctors …
They give wrong information about their own policies and where to get medical equipment from. I’ve called them about twice a week for the las six weeks trying to figure out who is in network to order pump supplies from, and everytime they …
They told me on the phone today they don’t cover any tests for diseases. They told me that they don’t cover any preventative care for anyone under 30. I mean insurance is in general pretty terrible, but wow. The audacity of this company is absurd.
Took an interest in this place and their hiring process was handled by an R. Blackmon who dragged the process out. Not a good place to apply if you’re weighing options. She had a death in the family which made it even longer. I had to …
BCBS used to be the best. They now abuse many of their customers and patients. I am on the Gold plan and can’t even get the Insulin I need because it works the best for me. Now I am taking almost twice as many shots and my blood sugar is …
I have BCBSAL and have personally never had a problem with them because I don’t like going to the doctor so I rarely do. My wife however has had multiple doctors appointments trying to figure out the source of chronic migraines, dizziness …
I wonder when google will allow zero or negative star rating. This company should be ashamed of themselves. They coverage is nothing. I never paid for annual check lab until this year. BCBS of AL claimed they only cover certain blood test …
I just got this insurance through my employer and paid 3 weekly premiums of $144 thus far. However, I have yet to receive my medical cards through the mail and none of my doctors can confirm my membership in the system. This despite the …
I’ve never had so many issues with an insurance company until they were my only option for mine and my husband’s place of work. This was also such a terrible year to have this insurance company as we had a baby. We are up to our heads in …
BCBS of AL has a few good articles their website but it is not user friendly and hard to navigate to find what you are looking for. The biggest problem for me is that the claims have no useful detail information on them at all. So you may …
I am a dental provider and was asking dental breakdown for my patient to provide correct estimate. I’ve requested fax for breakdown twice but I did not receive it before our patient’s appointment. Therefore, I called for a verbal quote but …
If I could give them 0 starts I would. They deny surgery and meds. The appeals process is a joke! I’d like to know how someone with no medical degree can refuse surgery. They also denied my meds too.
I have been with Blue Cross Blue Shield of Alabama For years (2012)
My premium started then $170.00 (2021 is $645.00)
I tried to add the wife in the enrollment time only to find out that she was not …
As a customer who values his health, it is hard to believe that a insurance company does not have the best interest for its clients. The insurance company is nothing, but a business taking money out of our pockets. To make matters worst, …
BCBS have been my insurance provider for years and I have never had any problems but let me say I have never had any major needs. In August of this year I had my first major surgery which was a total knee replacement. Based on the …
I had a year and a half of horrible experiences with BCBS. After 26 months of arguing about a doctor’s visit I was told I was covered for, one of the managers finally pulled the recording of the phone call and is getting it taken care of. …
Editing because after I cancelled my insurance I got a bill from earlier in the year when I did have BCBSAL where they paid LESS THAN TWO PERCENT of a lab ordered by my doctor. I’m left paying over $1000 for a trip to the doctor’s office …
You pay a high premium just to have insurance which is half your pay check only to still be stuck with bills for going to doctor why have it when it doesn’t pay anything
Denies necessary medications but totally willing to cover every illness that my medical condition creates. So my body and health continues to deteriorate but I can’t get treatment for the real problem, just the problems that my condition …
Very pleasant experience thanks to Jackie. She was very knowledgeable, and quite patient with me on finding the correct policy that suited me. Thank you
As a retired federal employee, I’ve had BCBS AL for many years. Currently, I have no complaints but I would like to respond to “E. M. of 5 yrs ago”; I’m of the opinion that you don’t know the difference between Medicare and Medicaid: …
Generally speaking, dealing with insurance is a bit of a hassle. This is by FAR the worst insurance I’ve ever had. So far, they’ve paid a total of about $6 on claims, and that’s mostly for prescriptions. They deny claims without …
I’ve had an EPO plan since February. I don’t understand I took several hours to make sure that two doctors I’m currently seeing were in network. It doesn’t cover any cost though. The customer service representative I spoke with was sort of rude and didn’t have any knowledge of my plan.
I’ve had BC throughout my life & have found them a better choice than other(when employer only offered a different company). They have always been the easiest to work with & the quickest to pay claims. Coverage has changed thru the years, …
The worst insurance company ever!!! Don’t use them! They find ways to ways to not pay your claim for things your procedures and test your doctors 🥼 needs! But they take your premium every month! Marketplace please remove them from your …
Wish to God I could give them a negative rating. My wife was recently diagnosed with breast cancer. Blue cross blue shield refused her PET scan. These people do not care about you or your family.
BCBS point of sale prescription coverage is a joke. I literally have to call multiple times a month just to get reimbursed for my medications. Their customer service workers are the rudest people I’ve ever dealt with. They do not help you one bit.
This company is run down. Paying customers have to wait 30 mins or more to talk to someone reading from
a transcript and they use a company called AIM. to determine if u need mri or …
Save you and your family the trauma and money, DO NOT DO BUSINESS WITH BLUE CROSS BLUE SHIELD OF ALABAMA! Loyal customer for years but wish I could take it back.. my wife and I got $1200 ($600 each) taken from us to pay for an old outdated …
Worst insurance company I’ve ever dealt with. A surprise update to precertification requirements caused us to pay thousands of dollars completely uncovered by our plan. They wasted our time making us go through two appeals processes and …
Very unethical business practices. Multiple times, they have tried to not cover the things that are supposed to be covered under my plan. Most recently, they tried to deny coverage because my doctor did not submit a referral. That is not my problem. I did what I was supposed to.
Better off dyin
if I could give zero stars
Overpriced, poor value for services rendered, inflexible.
garbage. avoid!!
Terrible insurance company to deal with.
Blue Cross And Blue Sheld Is A Liife Saver
Their slogan, “We cover what matters,” is a lie
Not worth the money. Don’t cover anything.
They lie. Simple as that. Don’t trust them.
Worst customer experience EVER.. DDON’T TALK TO A DEBBIE
Nice, large, clean facility with security at all times.
Literally the worst, I thought they were supposed to help us out not make things more difficult for us.
Not worth the trouble of having insurance, outrageous fee’s associated with everything.
I dont even think they deserve a 1. Years ago was excellent . Presently very sorry ,very disorganized.
Shady company refuses to pay on the flimsiest pretense at every opportunity.
After having been a customer for years, can’t wait to get free of this company after this year.
Beautiful facility very large I was only here to deliver flowers
This company is despicable. I have never reached a person on the phone who was friendly or willing to help or think outside the box. Run do not walk FAR AWAY from this place!!!!
Why am I paying for services when you guys hardly cover any of the stuff I need
Arlantha was very helpful and very patient with me and helped me figure everything out!
Crooks don’t want to help anybody that pays them
I could not be more pleased the experiences I have had Blue Cross Blue Shield of Alabama
Amanda M was very helpful and patient with me and helped me a lot!
Hope I could give negative rating .Worst Policy ever .Does not cover anything though we are are on high premium
Worst customer service ever. Just keep sending you to different numbers and then don’t give you choices to talk to a person. Tells you you can do stuff online and then will not let you!!!!!
Office building. Controlled access.
Con-artists…….Poor customer service I was forgot on hold while an at home worker was dealing with her infant child just to call back and get talked down to by another lady like I was ignorant.
Customer service “ the worst “.
I can’t get to primary care doctor. Other places won’t see me until they get a referral. Blue cross doesn’t care about no body but themselves
Worst customer service phone line I have ever experienced. The robot is glitched and bugged, nearly impossible to talk to an actual person.
If I can give it 0 star, I would. It would be better to not have insurance than have insurance when you have to pay out of pocket no matter the what.
We need choices Alabama! Blue Cross is completely arbitrary in what it applies and when to deductible and out of pocket… I don’t like playing these games…
Had the misfortune of dealing with Dee Clark. She was both unprofessional and rude. I will never use BCBS In the future.
Put you on hold and let you talk to a computer. Can’t get in touch with an actual human. Just want to find out where to get something filled but can’t get in touch with a real human to find out my eligibility.
Excellent customer service. I wish everybody could use another insurance company before they review these guys. No comparison.
Every other BCBS comes allergy treatment but Alabama. It is the worst plan I ever had.
I called in this morning for assistance (Birmingham, AL). Daniel R. provided excellent service and explained what I did not understand. Now I have to get with the doctor’s office and the pharmacy. Knowledge is everything.
Customer Service is unresponsive, but they are more than willing to put you on hold for 2 hours. If you have another option select that it. BC/BS used to be unbeatable, now they are unacceptable.
Horrible customers service. I’d rather drowned in medical bills.
Do not get the short term policy. It doesn’t cover anything. You’ll be left paying a tremendous amount on top of a doctors bill. A waste of money.
Paying premiums of $1200 for spouse & myself. Coverage denied due to physicians mistake in not placing referral. Now out-of-pocket additional $3000. BC trying to make up 2015 losses. BC ONLY covers what matters!
You really dont even deserve the one star, truth be told, but I couldn’t leave a review with out a star. The customer service is terrible. I am not sure if it’s all new agents or what but instead of helping the situation to make things …
Premiums are outrageously high as are co-pays. They squeeze providers’ compensation. Plus I have a high ethical problem with the immoral multi-million dollar bonuses paid executives with money that policy holders pay for health care. Perhaps we should look here first for the problem with health care costs.
If I had the opportunity to choose other health insurance I would. This company does not follow through with their promises, and they do not have good customer service.
BCBSAL is amazing! I just moved back from out of state and their provider network is unlike any other! I am very thankful to have this insurance.
I sadly was forced to take out the stupid aca insurance so I went with BC/BS of Alabama. Bad choice! They denied my diabetes medication that I have been taking for year! Thanks to our crappy government for coming up with such a crappy …
This company is getting richer every day on tax payer money. They use and abuse their power making clients jump through hoops just to get medical care. They have used the “Obama Care” as an excuse to not pay claims and/or charge twice as …
Due to continual nerve pain in lower back & down left leg I decided to go to chiropractic service. My bc/bs gave 15 visits Due to high deductible my visits were up before they paid a penny. Your visits should start after you meet your deductible not before. This was the policy in days gone by I’m afraid
You know there are somethings Blue Cross is great at and there are some that they really need to work on…. For example I have a child that sees a psychiatrist regularly and most all the doctors with in a 100 miles of us have stopped …
Run for this Health Isurance. Customer Service is
horrible and racist. WORST insurance in the world expensive copay even with premiums the copay is 80/20 and for some reason they never want to pay providers and you get hang with ridiculous charge of money.
I’m a current BCBS of Anthem healthcare insurance carrier (gold plan). With my job switching to the healthcare insurance most widely used in the state during our next open enrollment period coming up Nov 1st which will be BCBS of Alabama …
I have NO COMPLAINTS about the Treatment that I’ve received over the last few years from BC/BS of Alabama. I’m a participant through the MarketPlace and I’ve received quality, vital medical treatment and am AWARE of no problems with …
Changed over to COBRA, and the raised my deductible from 3 to 5 thousand. Already met deductible for the year, and the made me start again in the middle of the year!
BCBS, Health and Dental plans 2018 suck!! We have had for over 25 years. Since Obama Care, premiums for customers have doubled, doesn’t pay hardly anything for prescription drugs!!! Ridiculous and horrible for what you pay in monthly …
Over further use they have changed my views a bit. Although the hoops you have to jump through are a bit much and annoying at times, their coverage does seem to be better than first experienced. I had to change from CVS as they didn’t use …
After having surgery and being prescribed a simple cream for pain relief, BCBS of AL refused to cover it. You DO NOT cover what matters so stop advertising that slogan. You should be ashamed of yourselves.
Even though you pay this company many dollars beware…. they do not represent you, they represent the hospitals that they pay. Recently had a dispute of a charge that was done for the benefit of the hospital. I was shown by another …
I experience fraudulent activity. Blue Cross charged my account for consecutive months for someone else insurance. They refused to refund the money after 2 months of consistently calling them. I do not recommend giving any of your …
Good luck getting a person on the phone. I have been trying to do a preauthorization for one of my patients for TWO DAYS and have gotten the run around with no answers. Absolutely UNACCEPTABLE. This company makes it so difficult to use the benefits that the patient pays for. They should be ashamed of themselves!!!!!
We had good service for a while, then a routine procedure was denied. We attempted to appeal the denial only to be rejected. Their “guidelines” said that the lab procedure was investigational and that they wouldn’t cover it. Every lab is …
I have a torn Labrium cartilage and rotator cup and neck injury and i have numbness down my left arm and pain constantly and they will not approve a MRI to see how bad it has gotten from 3 years ago. But the operator on th ephone says that …
I had the pleasure of working with Barbra on the phone and she was EXTREMELY helpful and an absolute pleasure to deal with (the most pleasant person I have dealt with in Customer Service)!! More companies could use people like her. she was …
Ever since Obamacare BCBS has done nothing but go down hill. Our price continues to go up, however; our coverage continues to go down. I received a bill from a medical collections agency charging me the full amount of my yearly doctors …
If corporations are people, this one should be tried and executed for crimes against humanity, especially the citizens of Alabama.
They give wrong information about their own policies and where to get medical equipment from. I’ve called them about twice a week for the las six weeks trying to figure out who is in network to order pump supplies from, and everytime they …
A for profit company that makes money by limiting access to health care. The worst kind of “human” endeavor.
They told me on the phone today they don’t cover any tests for diseases. They told me that they don’t cover any preventative care for anyone under 30. I mean insurance is in general pretty terrible, but wow. The audacity of this company is absurd.
Took an interest in this place and their hiring process was handled by an R. Blackmon who dragged the process out. Not a good place to apply if you’re weighing options. She had a death in the family which made it even longer. I had to …
BCBS used to be the best. They now abuse many of their customers and patients. I am on the Gold plan and can’t even get the Insulin I need because it works the best for me. Now I am taking almost twice as many shots and my blood sugar is …
I have BCBSAL and have personally never had a problem with them because I don’t like going to the doctor so I rarely do. My wife however has had multiple doctors appointments trying to figure out the source of chronic migraines, dizziness …
I wonder when google will allow zero or negative star rating. This company should be ashamed of themselves. They coverage is nothing. I never paid for annual check lab until this year. BCBS of AL claimed they only cover certain blood test …
I just got this insurance through my employer and paid 3 weekly premiums of $144 thus far. However, I have yet to receive my medical cards through the mail and none of my doctors can confirm my membership in the system. This despite the …
I’ve never had so many issues with an insurance company until they were my only option for mine and my husband’s place of work. This was also such a terrible year to have this insurance company as we had a baby. We are up to our heads in …
BCBS of AL has a few good articles their website but it is not user friendly and hard to navigate to find what you are looking for. The biggest problem for me is that the claims have no useful detail information on them at all. So you may …
I am a dental provider and was asking dental breakdown for my patient to provide correct estimate. I’ve requested fax for breakdown twice but I did not receive it before our patient’s appointment. Therefore, I called for a verbal quote but …
If I could give them 0 starts I would. They deny surgery and meds. The appeals process is a joke! I’d like to know how someone with no medical degree can refuse surgery. They also denied my meds too.
I have been with Blue Cross Blue Shield of Alabama For years (2012)
My premium started then $170.00 (2021 is $645.00)
I tried to add the wife in the enrollment time only to find out that she was not …
As a customer who values his health, it is hard to believe that a insurance company does not have the best interest for its clients. The insurance company is nothing, but a business taking money out of our pockets. To make matters worst, …
BCBS have been my insurance provider for years and I have never had any problems but let me say I have never had any major needs. In August of this year I had my first major surgery which was a total knee replacement. Based on the …
I had a year and a half of horrible experiences with BCBS. After 26 months of arguing about a doctor’s visit I was told I was covered for, one of the managers finally pulled the recording of the phone call and is getting it taken care of. …
Editing because after I cancelled my insurance I got a bill from earlier in the year when I did have BCBSAL where they paid LESS THAN TWO PERCENT of a lab ordered by my doctor. I’m left paying over $1000 for a trip to the doctor’s office …
You pay a high premium just to have insurance which is half your pay check only to still be stuck with bills for going to doctor why have it when it doesn’t pay anything
Denies necessary medications but totally willing to cover every illness that my medical condition creates. So my body and health continues to deteriorate but I can’t get treatment for the real problem, just the problems that my condition …
Very pleasant experience thanks to Jackie. She was very knowledgeable, and quite patient with me on finding the correct policy that suited me. Thank you
As a retired federal employee, I’ve had BCBS AL for many years. Currently, I have no complaints but I would like to respond to “E. M. of 5 yrs ago”; I’m of the opinion that you don’t know the difference between Medicare and Medicaid: …
Generally speaking, dealing with insurance is a bit of a hassle. This is by FAR the worst insurance I’ve ever had. So far, they’ve paid a total of about $6 on claims, and that’s mostly for prescriptions. They deny claims without …
I’ve had an EPO plan since February. I don’t understand I took several hours to make sure that two doctors I’m currently seeing were in network. It doesn’t cover any cost though. The customer service representative I spoke with was sort of rude and didn’t have any knowledge of my plan.
I’ve had BC throughout my life & have found them a better choice than other(when employer only offered a different company). They have always been the easiest to work with & the quickest to pay claims. Coverage has changed thru the years, …
The worst insurance company ever!!! Don’t use them! They find ways to ways to not pay your claim for things your procedures and test your doctors 🥼 needs! But they take your premium every month! Marketplace please remove them from your …
Wish to God I could give them a negative rating. My wife was recently diagnosed with breast cancer. Blue cross blue shield refused her PET scan. These people do not care about you or your family.
BCBS point of sale prescription coverage is a joke. I literally have to call multiple times a month just to get reimbursed for my medications. Their customer service workers are the rudest people I’ve ever dealt with. They do not help you one bit.
This company is run down. Paying customers have to wait 30 mins or more to talk to someone reading from
a transcript and they use a company called AIM. to determine if u need mri or …
Save you and your family the trauma and money, DO NOT DO BUSINESS WITH BLUE CROSS BLUE SHIELD OF ALABAMA! Loyal customer for years but wish I could take it back.. my wife and I got $1200 ($600 each) taken from us to pay for an old outdated …
Worst insurance company I’ve ever dealt with. A surprise update to precertification requirements caused us to pay thousands of dollars completely uncovered by our plan. They wasted our time making us go through two appeals processes and …
Very unethical business practices. Multiple times, they have tried to not cover the things that are supposed to be covered under my plan. Most recently, they tried to deny coverage because my doctor did not submit a referral. That is not my problem. I did what I was supposed to.