Blue Cross Blue Shield of Illinois Reviews ( 250 )
Do not ever call them, customer service is untrained – you will repeat yourself 50 time then get transfered 10 times be on hold 30 minutes and then it will be the wrong department – 4 times …
I’ve been waiting for $689.89 reimbursement since Feb. 3 premiums were double paid for Jan, Feb, & March. My calls go to Philippines with no one having the answer. Very poor customer service!
Maybe THE worst customer service I have ever received. He actually hung up on me as I was asking him a question? Exactly why I would never participate with them.
I have MANY friends in Florida. One example; family of three adults have BCBS PPO which costs a TOTAL of $175.00 for the ENTIRE FAMILY!!!! PLEASE KINDLY AND PROFESSIONALLY EXPLAIN WHY A BCBS PPO IN ILLINOIS IS THREE TIMES THAT AMOUNT!!!! I WANT A PROMPT REFUND AND REASONABLE PRICING!
Worst insurance company and worst customer service. They deny coverage, payments and you can never talk to someone in the US. You end up talking to someone in Manila who’s answering questions from a script.
If I could give them zero stars I would. It’s impossible to get help from this company. The automated service is the worst ever. Choice of getting a quote or being added to the do not call list. No other options. Zero says invalid option.
My experience with this company has been a joke got these outrageous Co pay for the emergency room, not only they want to blame the medical group because they not gone pay out of network cost, you can be in another state they will do …
Their app posts in network doctors that do not accept their insurance. Awful customer service, spoke to someone in India for 45 minutes, they couldn’t figure it out and when they tried to transfer me to a manager in the US, they sent me to another automated system instead. Terrible company
I have been calling and talking to them but they are not able to assist or help, only transferring from one person to another. What is the purpose of having these people in the office? Terrible customer service and experience.
Awful customer service. Their coverage is unbelievable poor. They don’t care about the patients. IT’S ALL ABOUT MONEY. VERY SAD. I BETTER OFF WITH THE GOVERNMENT. At least THEY WON’T DRAIN ALL MY SAVINGS.
on the phone over 1 hour says dec payment not paid when auto payment taken out 11-1 for nov and then 11-30 for dec what is going on. never any information regarding how to pay for new year. isn’t bad enough that not know if we have it then …
Very Horrible Customer Service, and phone prompts are helpful at all!!
Tired of Big companies not having someone to speak to that can break down the terms versus using the terms they learned to pass the test to sell policy!
Terrible Customer Service Reps, long hold times, unanswered questions with no clear resolution. Very disappointed. I was able to get more info about my insurance company from the company billing me. Completely Absurd.
Premiums are off the charts, calling to get information is stressful because of language barrier sometimes and they send two bills every month which seems excessive. I wish there were more competitive options.
Hit or miss on telephone help. I plan for 45 mins. for a phone call. Try the website for FAQs before sitting on hold…I was double billed my initial January premium and took almost two years to get back credit. Overall average coverage at a high price.
called to get a few answers to their plans. Went through all the automated info questions, the person who picked up asked them all again. Then they transferred to sales who transferred me to customer service who wanted to transfer me to sales again. Sat on hold for 20 min and no one answered.
Company is a scam!! Will sell off its subsidiaries to ad companies and debt collectors to ward off facing that tremendous debt they create with mismanaging peoples insurance.
Customer service is not good at all. Was it purposely designed this way to keep people away from getting benefit, claim and billing assistance they need?
It is unfortunate this is the only choice for many people. Poor website, poor phone service, and still receiving bills when I have already cancelled. …
insurance premium has went from $550.00 to $2150.00 in less than 3 years.
by law we have to stay insured. they are stealing and should be put in jail. the only other health insurance company available has the same rates. what beach are they all living on? rolling around in all their money.
It’s definitely the best insurance I’ve ever held. Troy was a great help in explaining all the in’s and out’s of what would be covered in my plan. As with any insurance there are pro’s and con’s. However I’ve found the pro’s far outweigh the con’s here and the overall service easily beats the nearby competition.
“Here, let us give you health insurance while we kill the environment!”. By way of the U.S. Postal Service they send out this hard plastic 9×6 advertisement. That’s fairly large for an advertisement made out of hard plastic. No recycle information on it whatsoever.
I would give these guys zero stars, but I’m not able to. I work for a provider and have been trying to get a hold of someone in customer service to help me. The provider customer service is a joke and doesn’t get you to where you need. …
My experience was very brief and extremely helpful. I don’t know if timing is the deciding factor, but 2:30 CST got me on the line immediately and the rep who I spoke with was both nice and knowledgable.
While a lot of customer service’s are not very helpful, I have spoken with Joanna and Tito at the 800 number and both were extremely helpful and looked up everything they could to help me with answers and to find providers. They were patient and very willing to do the research. Thank you very much!
i spent over an hour and a half and 4 calls with them to find a ultrasound center that takes my insurance, was hung up on once. I’m glad the Obama care bronze plan cost my family almost 1500 per month with a high deductible and poor service.
Would be 0 if possible. Trying since December 12 (I did it right!) to correct a problem with a misspelling that the Blue Cross Agent created. i need insurance (THAT I’VE PAID FOR!). DAYS AND HOURS AND THEY ARE THE MOST INCOMPETENT COMPANY EVER. BUT IT’S LIKE THE POST OFFICE – WE HAVE NO CHOICE.
I called this number. Spoke to a Patricia from the Philippines then she transferred me to a lady in Illinois who hung up on me because I asked her nam sounds like a scam. Be careful when calling agencies.
the billing department took out for payment over 109$ more than they should have as senior we can not lose that kind of money ,when it can be used for other essential things like medications, customer service told me that in may there will apply in to that payment this is not exceptable
I’ve had BC/BS most of my life. My blood sugars were under control with a medication called Victoza. It’s the only medication that got my blood sugars between 80-110. I’ve gone through their progressive scale of medicine. They will not …
What a joke of a company. Will do anything to avoid paying. They have sufficient staff in place to answer phones, probably the only thing they do right. Avoid if possible.
This automated system is really horrible, had to redial several times, what a nightmare. HOWEVER, when you speak to a PERSON, they are so helpful and get your issue fixed quickly. Fix your system and we will love you BCBS!
Call center was so loud I couldn’t hear anything the representative was saying. I tried to be patient but I ended up ending the call before all my questions were answered because it was very frustrating.
I have had amazing service. One person called me back without prompt to give me a little extra info they had found. Never had to wait more than 4 rings to get a hold of customer service and the people are always friendly and very willing to help/ check on things. Very impressed with the calls I have made thus far.
Completely correct – 5 people to solve the same problem, shifted from agent to agent, long wait times and then the worst: if a provider did NOT renew January 1, 2016 the provider (doctor) IS listed as IN NETWORK. They MUST AFFIRMATIVELY …
I wont recomend this company. It is expensive and the service is poor, is a waste of money/time. Prepare to be 1-2 hours with costumer service they cannot help if you have ask to be transfer to a supervisor and good luck finding someone …
Their corporate web portal is down and come to find out the CEO of the parent company HCSC is leaving over a disagreement in vision. In the meantime, I was trying to use their “cost estimator” link yesterday form within the customer portal …
Huge scam company!!!! People be aware that before apply for anything and do not ask just couple time about your concerning, ask at least ten time about particular and go ahead for something different. Never wait their call, double ask for …
Last year’s deductible was based on date of service. This year they’re telling me it’s based on the processing date. Just leaving this extremely negative (and deserved) review so I can keep a written record of their policies so maybe they can stop gaslighting me.
Absurd premiums, obnoxious rationale for why you owe them money, they ask you personal health questions that are illegal to use to factor into your coverage costs (so why are they asking?), hard to get through to a real human on customer …
id gvie 0 stars if possible, they always get billing wrong, i spend as many hours on the phone with them as I do working full time it seems to get my bills straightened out. They continuous act like my doctors arent in network and yet they …
I have been trying to get proof of insurance for 2014 in order to file our taxes for the last 5 months. They are no help. They take my request, say it will be mailed and never send it. I have requested several times. So disappointed in customer service.
Took about four calls to get through, but customer service did an ok job with the problem I had. Way better than any other insurance company I have dealt with
This is the worst insurance there is. I work for a hospital and call different insurance companies everyday and by far this is the absolute worst! If you are looking at a plan I not recommend getting the Illinois one, look at some other ones.
Gives no commission to brokers. Constantly mess up payments and dictate how a person can pay their premium. Have a problem? Just give them a call and sit on hold all day and then just get hung up on or another reference number which means nothing is being done.
Customer Service is awful!! could not understand a word they spoke (in the Phillipines). Did not answer a simple question after 4 tries. Refused to give me a phone number to call corporate headquarters. I have taken my business to Cigna and are much happier
BCBSIL is probably the largest in Chicago area. I would stay away from their HMO’s, it’s just too complicated and an administrative blame game. It should be as easy is asking for a referral from your doctor and going but no, it’s always …
If I could give them negative stars, I would. Unfortunately 1 star is the lowest i’m allowed to give them. Misinformation, not paying my doctors, making me play doctor roulette, and generally aggravating every one of my illnesses in the …
Terrible customer service! Was given 9, yes nine, different numbers to call while traveling down the “we don’t care so we will transfer you” chain. I’ve been working to get this issue corrected, which was a mistake made by BCBS, for 3 months now.
TERRIBLE!! I called because this was what was linked to BCBS of IL and I was asking someone to just give me BCBS rates that are comparable to my Aetna rates. Not only was I hung up on twice, and then picked up by a super rude associate …
Absolutely horrendous customer service. Paying several hundred dollars a month and I can’t even get a straight answer or my PCP setup. It’s as if someone in the back of a Wendy’s is handling the customer service center.
complete incompetence and complacency over here. Can’t even get a hold of a representative to talk to, been on hold for upwards of two hours. Bunch of head cases over there who perform there jobs on the lowest level possible. Why i can’t …
One is even too much of a rating. You are all the worst set. Every customer should go to Cigna and Aetna. This company should be shut down. They never take a phone call all ways some automated foolishness. Why do u have workers? Fire them all
Their customer service department (Lisa) was extremely helpful with my claim reimbursement. She walked me through the proper steps to take and was very helpful and calm. Very appreciative of her work.
Terrible automated system. You can’t get anyone on the phone. It keeps asking you what company you are calling for which makes no sense. I would recommend calling the member services number instead. The second option ironically takes you to …
This health care organization does not care about its patients nor healthcare providers. Their 800 number is designed to frustrate users so they can stop calling. Doctors could not reach anybody to answer questions about how come patients have both deductible and copay!!! resulting in zero payment for doctors. This is a sick joke
Wish I could do negative stars! I am still on the phone waiting just to make sure we have our insurance starting 1-1-2018. All I want to do is pay for it. 3 hours and still holding!!! They keep transferring me to Malaysia even when I ask to speak to someone in America. I can not understand the accents!.
Ms. Jasmine was amazing!!! I love my husband and my insurance through Blue Cross Blue Shield of Illinois!!! I have to get a mammogram and it will be 3d mammogram and we have to pay $0. It is covered 100%. love our insurance!!!
In the middle of the year announces all of our physicians are now out of network. My wife, kids, and I now have to scramble to find new doctors before the end of the year.
If I can give a half star I would, I planned on getting information about this company after putting my information on the site to get a quote. I did receive my call after getting that call I got transferred over to another person she …
The people I talked to were courteous but their hands were tied to get anything done.it has been two months since I signed up and payed two months of insurance but now they cant find my account. . long story but last week I was on phone …
Poor customer onboarding experience. Encountered multiple issues when attempting to create a login to their webportal, b/c it appears their system gets confused if you had a prior employer’s plan. The only support option is phone which …
Apparently the type of service one gets from BCBS depends on where you work. I worked for a school district in DesPlaines and had no problem getting preauthorization for a procedure or surgery, but my dear friend who works for the city of …
Not sure where the negative experiences are coming from and whether they may be from the State Exchange or some other service but my family and I have had BCBSIL PPO for 6 years through my employer and it is a great organization. I find …
This is THE ABSOLUTE WORST insurance company to call for patient benefits, a claims mailing address (not printed on ins card), etc. Horrible automated line. Been on hold 4 separate times; all more than 20 minutes. I wish I didn’t have to leave any level of star – I would prefer an emoji.
Plan keeps getting worsened incrementally concerning choices of hospitals and physicians. Crappy hospitals reimbursed at higher rate. My long term doctor will no longer accept the insurance because Blue Choice refuses to pay.
Absolutely a worthless conversation. NEVER get an HMO policy. Buy life insurance for your family survivors. I need to establish a primary specialist to be referred to a specialist before I can make an appointment to see the specialist …
Horrific customer service. None of the information on their Find a Provider Locator is up-to-date. None of the information given by their customer service was up-to-date. BCBS also refused to confirm whether a provider was on or off their …
If I could give a negative review, I would. Absolutely horrible customer experience – a slew of disconnected websites, confusing, incomplete communications, errors in processing documents. I wonder if any of the BCBS executives went through the registration and activation process that they set up?
Looking for my membership card. My “patient advocate” said I could see my doctor without it, and I responded that my doctor would probably want to be paid for his services. My “patient advocate” agreed and told me that I could print a …
I was on hold for various times over nearly an hour. My issue was still not resolved. Their CR reps seem unable to resolve any issue beyond a yes/no question.-I would give them zero stars if I could.
Their automated customer service is garbage. It doesn’t even work it’s incapable of performing the simplest tasks so when you’re forced to actually call a human being they make a huge deal about how you should be using the automated system.
DO NOT USE BCBS Dental Insurance
They refuse to drop my dental insurance. This is poor dental insurance.
They are holding my health insurance hostage for 2020 in receipt of my dental premium that I have cancelled. You would be best advised to never purchase BCBS Dental insurance.
I have been with Highmark and Anthem BCBS until ACA. Since living in Chicago and having to have BCBSIL I have found that they are lousy. Every aspect of customer service, which seems to be outsourced to a different country, is lousy. They …
This company has the poorest customer service to date. Either the company does not know how to handle their consumers, or they do not train their staff well. I talked to both a customer service representative and a supervisor, both of whom …
I’ve been dealing with a billing issue due to their system for months. In April I receive a letter that they haven’t received a payment from me since January and they are cancelling my policy. Check my bank account and they have refunded …
This company keeps sending me sales solicitations to my house in somebody else’s name. For one year I have been fighting with them to remove this person’s name, that I am the owner of the house for years. I call and they hang up on me. If …
Maybe one day we will have single payer healthcare, and this company will be eliminated. NO ONE likes private insurance, dealing with blue cross is such a horrendous headache. 🤮 …
Have tried 4 different contact numbers for claims and I cannot speak to a representative as an option on any of them. Terrible customer service as far as reaching a live person. It’s like they don’t want you to reach a real person.
I have called the member line every day for a week and the same error is pccurring, when given the option of provider or member, if you say, member, it will go to provider network and there are no options to talk to a human. I have tried …
Never Ever use Blue Cross Blue Shield. It has been 2 months and I am still waiting for approval for a medical device that I need to LIVE with my disease. This organization is DANGEROUS and lacks all procedures to handle concerns by their members. Dont waste your money!!!! Worst Ever
When you call in to find an EMERGENCY ROOM near you and the guy on the other end barely speaks english, gives you a name but then tells you to check on line to make sure they are still on the plan. HELLO MCFLY! What part of EMERGENCY do you not understand?
As a 40 year customer of Blue Cross, I was appalled by the extremely poor customer service I Was confronted with when calling in for assistance. Rude people, hung up on twice, failure to followup on commitments, etc. I requested management …
I was on the phone with Debbie this morning for over 28 minutes because of a invoice sent to me for a procedure one year ago. Gosh that girl has patience! She researched the invoice and even called the business that sent it. Thanks to Debbie and her patience and kindness for sorting everything out!
My daughter was born 9 weeks prematurely in Colorado and had to be transported home on oxygen with a pediatric flow reducer. I worked with the hospital and blue cross blue shield for countless hours and they advised that they had no options …
Even with a corporate cadillac plan, it is very hard to deal with this company. Confusing processes, constant barrage of formal inquiries about claims, as well as lack of any centralized help. Employer and employee pay around $14K a year …
Worst automata system EVER…3 hours on the phone 6 people. And the most helpful was the lady in the mail room. Not even sure how I got there…..finally talked to a person. But holy cow your one of the biggest insurance companies. Can’t you afford people to actually answer the phones. Your prompts are useless
Horrible…wait time…billion dollar company will not accept credit cards, every other health care company I have been with accepts credit cards. If you give them your bank account info, they will drain it and take out three months in …
I was an 80s child when my mom worked here until April 2017. I called this organization ‘Blue Monster’ for the nightmares I had while growing up. She worked from 3am and I sometimes had to go with her. This place was a front and nothing …
This is honestly the worst insurance I’ve ever had. I previously had BCBS of Michigan, and didn’t realize what a step down this would be. Sadly, the price is actually a little bit higher. I find myself afraid to go to the doctor because I …
Called to get a quote on buying health insurance. The person answering the phone spoke English as a second language and was obviously from a call center. She asked if I planned on starting the policy in the next 30 days, and I responded …
We’ve had Blue Cross Blue Shield for the past 5 years and have always had great customer service. I have interacted with the reps on several occasions and gotten the answers I needed as well as guidance on Colorado health care rights. I also use the message button on the website to get quick answers to coverage questions.
I work with many insurance companies. Without a doubt, this is the worst phone system in the country. It is almost impossible to talk to a human and the recorded messages are totally worthless. It repeats information you give it and then …
I’ve been a member of other insurance companies after being a member of Blue Cross Blue Sheild. When I compare both companies I find that Blue Cross Blue Sheild processes claims faster than the other company, When I have questions about a …
I work at a Doctor’s office and the provider line is absolutely awful. It constantly gives you the run around and under no circumstances does it let you reach a representative. I had to call the member services number and argue with a rep …
Customer service is about as bad as Comcast, if not worse. Conflicting information from several reps. Started on the phone 6 hours ago, still unclear if my issue has been resolved. …
To whom it may concern, I just had–and am still having–the most appalling service that I have ever experienced. I have been on the phone for over 1.5 hours; I have spoken to–and am still on the phone–with 7 representatives today. That …
Wanted to buy BCBS health plan and had few questions about coverage. Their agents are absolutely useless, cannot provide any answer and can even hang up on you. They try to make you to buy a plan before you get answers for your questions. I …
I called customer service twice today and got through to a representative almost immediately both times. The service person was extremely knowledgeable and managed a difficult situation with total competence. This service department ranks as the best of the best.
I perform benefit checks in an office setting. This is the absolute worst of the BCBS’s to have to go through, no customer advocate available, can’t access any information on the online portal, extended wait times.
They said my surgery would be covered. What they didn’t say is my coverage expires 3 days before my surgery after I had been asking for months for a card. They never sent me one now I’m stuck paying a 15 thousand dollar bill by myself. Thanks for leaving me with a bill I’ll have to pay for years to come.
Very bad and rude customer service !! I called 100 times just asking to help get a card replacement and everyone keeps transferring me to another and lot of times they would keep me on hold then hang up the phone while i am still waiting …I have no other way to contact them and get a replacement of my insurance card
Zero stars…not one…I just signed up in December 2016 for coverage that would begin January 1, 2017. I paid through the healthcare.gov website on the the 29th of December, it was taken out of my bank account on the 30th of December via …
Can’t go wrong with Blue Cross Blue Shield. Now that I am on Medicare, BCBS offers multiple plans to choose from. Have been a BCBS members for many years!!!!
If you want to be frustrated, call them. They have misapplied my premium payments for months. Supposedly, after I sent them copies of cancelled checks in March, it was straightened out. NOT!!! I am unable to see a doctor because they …
This is the worst Insurance company out there. They continually deny coverage for the most basic services as well as a spinal fusion surgery I need. Customer Service is worse than Comcast, not sure how that’s even possible but they are. …
This is by far the worst customer service on the planet. I used to put a certain cable company or Telecom company up on that pedestal, and my recent experiences trump those by far. I’m amending my rating to 0 stars, or a negative score …
Wow! I have never written a review as don’t have time. Like most that have written reviews if I could give negative stars I would! I have NEVER seen such poor customer service in my life! It does not matter what time you call, all you …
I’ve had better luck with BCBS IL than I did with United Health Care but the premiums are outrageous. Now, I can’t even pay my premium due to the website being down. I’m not sure what’s going on but hope this can be reconciled prior to it …
If I could give them 0 stars I would. They have the most incompetent staff ever. I was on the phone with them for over 3 hours and my issue is still unresolved. I was also hung up on multiple times and I was talked to like I was an idiot. Their staff needs to take some lessons in proper customer service skills.
This is the worst customer service I have ever dealt with. Said on the phone problem was resolved three different times. it was not resolved by them.
And don’t ask to speak to a supervisor, they just hang up on you. I have called …
I was hospitalized last year for a week and the insurance coverage was just great, no issues in terms of payment of bills, coinsurance and out of pocket. In fact, I signed up for the same policy for this year even with a premium increase. I …
Horrible experience. First they claim they never received a payment, which was sent to them on time. Then they cancel my plan. I asked them to reimburse me for all moneys sent after they cancelled me. I get the run around. First they send …
My brother got a second opinion for cancer treatment, and it has delayed his treatment. BCBS approved the initial treatment, but now has delayed the treatment with the new team (no change in plan, BTW). Is BCBS waiting for his cancer to progress?? Shouldn’t there be some liability here?
Do not like dealing with this company. They ask for identifying information when you call customer service before you can even be transferred to a live person only to have that person ask all the same questions again. When you ask why, they …
My mother is turning 90 this April and still doesn’t have an appointment for her covid shot.
A travesty and BCBSIL and Illinois should be ashamed of themselves…such …
Constantly applying payment to wrong account. My frustration level with this company is so high. Trying to reach a representative to correct this is impossible. This company does not care about their customers. If there was a negative rating I would provide it.
If I could give 0 stars, I would. I had to call several times just to get to the right department. One “customer service” person just set the phone down and completely ignored me. I heard him talking and laughing with another co-worker. …
Called to find out what was going on w my insurance..haven’t received Bill’s for 2 months only to find out the “marketplace” cancelled my policy saying it was a “voluntary” cancelation..I have never cancelled nor called to cancelled.. and …
I called Blue Cross Blue Shield with a simple question: What is the cost of a procedure, that I was scheduled by my hospital to have performed? A Blue Cross and Blue Shield representative asked me a multitude of questions. After correctly …
Tried accessing my information online but wasn’t successful, it wouldn’t take my password or username so I called tech support. Worst support ever. The first young lady who tried to help, after she couldn’t figure out the problem, she just …
Their a huge blessing to this area. I was able to get the Medicare Supplement which makes most things close to free after Medicare. This allows me to actually keep myself in good health as I would run out of money to pay for healthcare in …
Worst customer service. Ongoing.
L O N G waits…..over an hour to actually get someone and had to go to a Supervisor to get my password reset – which I could have done in one minute by …
This should be the LAST company anyone pays in to. They would rather you DIE than to approve something. Prior Authorization is a JOKE, appealing is a JOKE. Even with sufficient evidence that I could follow the procedure requested (that’s …
As a provider calling in they are horrible. I have been hung up on after being transferred and waiting for over an hour. Called back and still no help. I submitted a claim from a dental office for oral surgery. However, because they are …
After spending close to 2 hours setting up my family medical dental policy, then receiving a pack of paperwork that could knock out a heavy weight, it turns out they never bothered to give me a dental plan! Now I’m sat here, 43 minutes into …
I spoke with 2 customer service agents after receiving a large bill and a denial of prolia shot for which I had prior approval. Thought it would be cleared up easily but I keep getting the same answer. All provider appeals have been …
HORRIBLE!!! Customer service sucks, and each person gives you a different story. When their plans change, so does prescription drug prices — something they don’t tell you when you first sign up! Had I known this initially, I would’ve …
I was in a very difficult and upsetting situation with health care needs. I called to ask a couple broad questions regarding my coverage and was treated to a customer service representative who was very rude and downright mean. She …
Attempted 3 calls to add report additional information related to Medicare Fraud issue. It appears that Medicare payments can be added to your account even if you don’t have Medicare and no one cares. I was placed on hold and call dropped …
Worse customer service ever. I do not understand how it can be as bad as it is. I have been needing a letter a of cancellation for new insurance to be active and for the last month all I have gotten was the runaround. They also made me pay …
As a physician who just spent 1 hour and 5 minutes and counting trying to navigate through their telephone prior authorization program. Buggy voice recognition software. No options to speak with a live customer service agent. No way to submit a PA through paper or online if you aren’t enrolled in their Availity or RealMed program.
JUST HORRIBLE! One question: why put BHM (black history MONTH) up in lights for ONE day when it’s all month?!?!!! Plus you had the nerve to put it really small and allllll the way at the top of the building! Do better!!!
I have been a customer for about 5 years now and never had any hiccups with them. From the get-go they were professional and courteous about my needs. I also worked with Sharon to find an affordable plan that was within my budget and …
I have called 12 different numbers associated with BCBS. It is kind of like the Kevin Bacon game. All of the numbers, no matter where I start or what department I request or what service I say I need…..all end up with customer service …
Rude, incompetent and relays INCORRECT INFORMATION. This company has more money than God and can afford to hire qualified people. ALSO, NO RESPONSE re: management call requests – SIX TIMES – so criminally non transparent
This is the worst service I have ever had. Unimaginable how irresponsible the sales team is. They don’t have a clue what they are selling. Signed up for a plan that costs over $1,000/mo and neither of my two doctors are in the plan despite …
I got a letter from Blue cross saying my new monthly payment is 1684.40. No warning or explanation. How can they expect a person making regular money to afford that? Isn’t extortion illegal? I think this company should be forced out of business and fined by the government for violating consumer rights
Worst insurance company ever! Worst customer service! It usually takes 20 minutes just to get through to a real person. Also, whenever I ask a question, the representative will put me on hold again so that they can look into the policy. …
Absolutely terrible. I had a question on two policies my new employer offers through them and getting past the initial recording took forever. Nothing matched what I needed so I chose the best option which would then ask more questions …
I called for Medicare Supplement prices, since that information is buried so far in the website that it is difficult to find. First, I gave my information to someone with such a heavy accent that I had to keep asking her to repeat herself …
BCBSI has overcharged me for February coverage since changing to a Bronze Plan. I have tried contacting them on numerous occasions. Ended up waiting ~2-3 hours on the phone waiting for a representative. Calling right now at the moment and …
Called number as advertised for affordable care plan. First rep took all of my information then transferred me to a rep. The rep said it was the wrong Dept & transferred me again. I held for a long time, no one picked up the line and the …
It’s crazy that Blue Cross Blue Shield of Illinois (BCBS) is what like a billion dollar company and can’t get their business in order. If your company wasn’t the cheapest I could find I would have left long ago. Price is the only good …
I used their “find a provider” to find a medical equipment supplier for a breast pump. After the fact, I was charged the full amount because they were “preferred, but not in network” even though they showed up as in network. I paid more for …
Cant get through ! I work at an optical business and am on the phone all day every day with multiple insurance companies. I cant even get thru to this one. I’ve called and had to go thru endless menus w their automated useless system no to …
Left one star on the BBB after they canceled my policy with no warning, this one is because they sent me a letter 3 months later to tell me why they were justified in doing so.
The absolute worst insurance i have ever had in my life! So bad, i actually cancelled it and will go without medical insurance the rest of the year. The list of pcp doctors was so short they used larger print to help fill out the page, lol. …
Poor customer service provided by reps that don’t listen to your issue. Horrible automated line that often gives up before you do. A system designed to block providers from conversation with insurance reps to resolve unpaid claims. Very strategic BCBS IL!
Hold times are outrageous. They keep screwing up my billing. Talked to 3 representative in past 8 months. They still haven’t fixed my account. Worst insurance company ever!
The worst customer service, and no one really fixed the problem for us. My husband added our son into his policy as a life event change and had a doctor visit that month. After we received the hospital bill and found out our son was not …
Tried to renew a prescription on Tuesday 1/3. Told that my account was inactive. Called BCBS on Tuesday. There was a 54 minute wait, so I set up a return call. Didn’t get one. so at 2:30 I called again. After a 45 minute wait, I was on …
I’m a customer of Blue Cross Blue Shield of Texas and I must say they have the WORST CUSTOMER SERVICE. At the moment I’ve been on hold for nearly a hour trying to make a payment. Their website does not allow customers to make their …
As far as the regular insurance goes, I have no problem. This is regarding customer service. They are by far the worst I have ever dealt with. I inadvertently, made a second payment 1 day after the original payment through my online …
This company is the WORST!! I put my kids on my insurance in 2020 and they continue to deny every claim suggesting that they have a different primary insurance. They do not. I could see that the change may have sparked this denial of …
While waiting on the phone after being transfered twice, repeating all my information for a second time, I was told that since it is the beginning of the year, they don’t have their policies loaded into their systems and I would have to …
Putting pride flags on all their websites and social media while ignoring that the ACA says they can’t pass any PrEP related costs onto their members. Great ally!
So fed up with this insurance. My son is going to a doctor who shows in network but they still do not want to cover his visits. I have called 3 different times to try to get the issue resolved only to be told the same thing. That the doctor …
This is the most dismal display of customer or provider access on earth. Every phone call or contact results in a failed attempt. I would not work with BCBS if I did not have to. I really hate this corporation. I couldn’t post unless I gave it at least one star which is not what I would give.
My insurance plan is great but my union gets the credit for that. The BCBS online system however is woefully inconvenient and is the worst I’ve had to deal with. I have never in my life had this much trouble trying to find a doctor.
Breast pump selection was poor. I was given a referral for a medical supplier almost 40 miles from my home (I live in Cook County) while there are many medical supplier options much closer to home. The “free” insurance provided pump cost …
I work for a provider’s office and I called in to get benefits for my patients, after waiting on hold for over 45 minutes, a rep by the name of Mark answered and when I told him what I needed and that I had to patients tp check he responded …
I called the number listed on my card per the instructions on the contact us part of the website. I told the computer what I needed help with, sat on hold for 40 minutes and when that person picked up they told me there was another dept …
We had a simple issue of BCBS making the mistake of sending a reimbursement payment to the dentist’s office instead of to us (the patient). The payment was also incorrect as BCBS deducted our deductible amount which had already been paid by …
I called and the customer service agent just hung up or something, and then when I got back (after verifying my identity at least 4 times) the call center was closed. What’s the point of asking customers for the best line to reach them at “if we get disconnected” if they aren’t going to call back?
The worst insurance company I have ever delt with. They cleared us on our benifit for frames for my son. Then after we purchased them we found out the guy told us wrong, now a year later and still cant get 200 toward another set of frames. …
BCBS must be struggling to find good customer service reps. I called and the representative clearly could not answer my question. At the begining of the call, before talking to the representative, I was informed to stay on the line to …
What a disaster. Two weeks of hell. Each time the rep. takes my number in case we get cut off. I give it to them and no return call. Each time I call there is no record of my previous call. The rep. assigned to the market place in Texas …
Your customers service agents have the worst attitude. And they are disrespectful and do not listen to you. I hate having to pay good money to use your insurance . I am changing providers for next year.
They approved my knee surgery for a torn ACL, but would not approve a second surgery for cartilage damage. My Doctor, a sports physician for college athletes, had experience with the relatively new surgery at the time wrote them a letter …
This company has to be a part of some criminal underground establishment. Every time I talk to someone, I get different answers. My family is almost afraid to go to the doctor, because you never know how big the bill you are going to get will be. What am I paying for? This company needs to be investigated.
This company has done NOTHING to facilitate their false claims of providing insurance coverage. From continually submitting a list of dental practitioners who all tell me that they do not accept Blue Cross Blue Shield to refusing to pay …
worst customer service EVER!!! You can never get past the aumated system which never gives you promps you need. Forget ever getting to talk to real person, thats not going to happen!!
Thankfully this worthless insurance is provided by my husband’s employer. Paying out of pocket is cheaper than using the insurance at all. I pay over $200 per visit, and the insurance company repeatedly denies prior authorization for …
I do a lot of precerts with different insurances. This one is by far the worst. There automated provider line dose not have an option to speak to a representative and when you ask to speak to one it says “ transfer her to a customer Avocet …
As a rule I’ve always felt online reviews to be unfair. However, after dealing with BCBS of Illinois over the past couple of years I am willing to make an exception. Honestly I haven’t has any issues with them regarding coverage. Other than …
What is even the point of having Bluecross Blue Shield insurance? I hurt my back and they fought me on paying for my MRI. I had to pay for one out of pocket to find I had 2 herniated disc’s in my back, this condition had gotten worse due to …
Every time – EVERY TIME – I call, I cannot choose to go to the member section (pressing #2). Any spoken or dialed response gives the same answer: “okay, hEaLthCArE PrOViDeR” and then insists I put in my “rendering NPI number.” By the way, …
I’ve used BCBS IL for over 2 years on the exchange. I have hit my high OOP every year due to a severe injury. They have been great to deal with. I always call when them with any questions prior to a service. It’s the best way. The cost …
Here is a glimpse of the service you can receive! They denied my 20 week anatomy scan numerous times because I’m considered such a high risk in their eyes and is forced to see a maternal fetal medicine doctor due to age almost 2 hours …
Cannot set a new password to log in to read a message they sent. Their website is more secure than my bank, employer email, mortgage company, and Fort Knox combined. …
The worst insurance company to deal with on a professional level or not so professional in their case. Extended hold times that then places you back on terminal hold only to be connected to someone who can not speak legible English and not …
Blue Cross Blue Shield of Illinois has seriously went down hill. When you call to resolve a nonpayment issue through the customer service line on the back you get someone from another country. They don’t speak English very well and there …
2 hours on the phone and now starting all over with a supervisor. Hope it is not another 2 hours….ridiculous no customer should be treated like this. Worse than a government agency and that takes some work. The sad part read the reviews they are years old leading me to believe they don’t care. So sad.
Been on a few medicines for a few years. This insurance won’t cover any medication. What’s the point of having it, if it doesn’t pay. Think they want me to die.
I have spent a total of 3 hours today trying to resolve a claim by calling their customer service number. Their automated system is broken and their customer representatives, I spoke with 7 of them, would just transfer me to another …
For the fourth year in a row, I have phantom insurance. I’m being billed for it, but BCBS say that I’m not covered. In 2021, it took 60 hours of phone calls to get resolved and didn’t get fixed until April. If they weren’t the only option my job provided, I would drop them like the garbage they are.
Was paying about $1717.00 a month for myself and 2 dependents. Today I get a letter saying my monthly premium is now $2,200 a month. No explanation! On top of this customer service is a joke, their automated system is a nightmare and I have …
I am beyond frustrated. I am a medical provider. I just spent 40 minutes waiting to speak to a claims adjuster about the 3 months of claims for two patients under the same insurance that have been “accepted” but not paid. I know this to be …
I have an older, pre-marketplace policy. I give the BCBSIL employees my policy information. they say I need the “legacy department.” They transfer me. New operator says, “oh, sorry, I can’t help you. Let me transfer you.” Same process all …
First, you cannot connect with a real person. Then, you try to go online with trying to get assistance and your account doesn’t work because it sends you in a never-ending loop for verification. So, you call their technology line and go …
They canceled my supplement for lack of payment. Sent them a canceled check to prove I paid. I have a terminal illness, need infusions every day.
I could not get any help from CS, even after explaining the seriousness of it infusion. Wish I could give no stars
The customer service was unbelievable poor. If I could give a rating of 0 I would. No one seems to be able to answer questions other than giving you another number to call who in turn THAT person does not have an answer other than to give …
Oh my goodness everyone on here is right this company has the worst customer service I’ve ever seen. For the past twenty minutes at least I’ve been trying to log on to the website and they’re making a simple process extremely difficult . …
Worst customer service in the history of customer service. I can’t get over the incompetence of their team from policy booking to policy cancellation. What an embarrassment
Called four times today, on hold for a total of 2 hours just to confirm that my normal BLue Cross Blue Shield Illinois medical insurance does not cover any sort of routine vision checkup. I assumed it did not but wanted to confirm prior to …
I can’t give BCBSIL a low enough rating.
Not only is the general ability to GET in touch for service atrocious, the website won’t load, the claims are NEVER managed in a timely way. I was denied a …
Was just told I will have to pay out of pocket or drive 2 hours away for care of my child that has jra. Thanks for letting my kid slip through your cracks. I hope we can get new insurance through mu husbands work
Absolutely the WORST company to deal with. Customer service peoplewere terrible. On hold for extremely long times, when answered ask for help told not their department. Switch you to another department where you wait for someone to pick up. …
Some of my services were not covered, and I called them and they were unable to explain to me why and what services were not covered. They cover very little and then are unable to explain it to you when you call.
BCBS Community Health Plans of Illinois is a complete joke .. We have called over 60 clinics trying to get hand therapy for my sons finger and not a single one was willing to accept this so called insurance and not even with a doctors order or referal ..
BCBS of IL is okay but Amita HCN isn’t. Amita “sends” claims to BCBS of IL but never follows up. It takes 6 months and many phone calls to get a claim resolved.
I can’t believe how bad your website is I have some choice words to describe it but unfortunately Google review won’t allow me to type those words. I literally can’t log in because its not sending the log in code to my email. Stellar technology from a major insurance company ✌️✌️✌️✌️✌️
I had the worst experience with calling this Payer. I called and was transferred to a rep named Sadit and he placed me on hold for a long time then threw me back into the que. I got another rep Sherry and she was not helpful at all and was …
They are trained to hang up on you, if they chose and not assist in claims. The frequently deny legitimate claims. Feel free to contact the Illinois Department of Insurance – Illinois.gov and file complaints. If large claims are unpaid find a PI lawyer that specializes in insurance.
The website is so abysmal. You can’t even search for providers, it won’t allow you to update information (“errors” at every turn.) I’ve never encountered such an intentionally difficult situation. How does anyone choose this for their …
I used to always advocate for BCBS, but in the last two months their service has been so abominable I can no longer in good faith recommend this company. All of their reps are outsourced, and cannot understand simple questions that I ask …
Beyond frustrated with this insurance. More than 17 calls to correct an incomplete last name in their system (which the mistake was on their end to begin with). …
Blue cross blue shield doesn’t allow your DOCTOR to prescribe three of the same medication to be taken daily…. Because apparently scummy insurance providers know what’s best for you as opposed to your medical doctor. They do this so your …
was COVID positive and went to get tested. BCBS said I was covered and it’s been months and I still haven’t been paid back for my COVID testing. BCBS doesn’t care about their members getting COVID. Just how they can keep their money.
Worst. Site. Ever. No doctors have hospital affiliations or anything listed other than an address and phone number. Feels very CraigsListy, which a health insurance provider should not.
My husband has had coverage with this entity of BCBS for many years. It is a retail policy, meaning not marketplace, not employer. We found new insurance and I canceled this policy for 11-1-2020.We moved to Florida and now have Florida Blue …
Their voice system could do better. When the office is on holiday, the system should inform that information early on rather than asking caller to provide lots of information then hanging up. Finally reached to a representative and was …
The last year this company has gone to pot. They split the company up and several phone calls later and several echat they give you the round around. The pharmacy group will not apply you deductible. If you have a chance go with another company.
For being the largest health insurance company in Illinois they have the absolute worst customer service and web experience in the world! It’s absolutely abysmal
Just terrible. They made me realize how much I can’t wait for the day predatory insurance companies like this finally die out and healthcare is recognized as a human right in this country. Horrible customer service. Horrible treatment.
I already rated my experience but they have called me for 3 weeks now leaving voice-mail of their automated service asking me questions. I called and asked for them to stop and they called me the **N-word** and were very …
They canceled my plan due to lack of payment then sent my checks back to me. I have an invoice and check stubs proving the payments were accepted. I know I was sending the correct amount because they provided insurance for the first several …
They simply do not have a clue. I got a letter stating they have knocked the only hospital in our town out of the network. Month later I got a letter saying “oops, no we didn’t”. …
I called Blue Cross Blue Shield of Illinois and they said I would be 100% covered. Well when all was said and done they didn’t. It took me 7 months of phone calls and arguing to get them to cover some of it. They also said my deductible was …
I was really surprised when I had to pay almost 40 $ for my flu vaccine (A preventive service that should be encouraged by insurance company/and every one involved in delivering healthcare). I am a full time employed resident doctor and this experience was really sad.
BCBSIL is not in the health insurance business. They are in the profit assurance business. Customer service is worse than useless. Corporate does not care. Their only concern is how much of my money they may get without providing any …
BCBC of Illinois is the worst company that exists. Every time I call I am transferred to another dept. who cannot help. I signed up for medical insurance that is in network with the health plan I chose, and the card has BCE on it so I …
My mother passed 11/14/22. While dying I called bcbs for her said only should pay one month she would be gone before. They said payment one day late is she was still with me we would be responsible for bills she would be canceled. She …
The Provider services is built around attrition, hoping that the hours of hold times will discourage you from providing services to their insured or collecting payments for services rendered. I have spent 4 hours on the phone today, two …
OMG! DO NOT purchase BCBS of IL insurance. They are the worst!!!! I have had insurance with them and they have a persistent pattern of terrible, awful interaction with their insured. Wait times, hold times, and usually an hour on the …
I’ve been in residential treatment for my mental health for BARELY 2 weeks. This program is supposed to be 4. BCBS of Illinois is trying to say I do not meet criteria for this level of care. Since 2019 I have been in 6 psych stays, and 3 …
If you want to see a perfect example of healthcare disparity and discrimination, look at Blue Cross & Blue Shield of Illinois. This company is a poster child of corporate discrimination and disparity among its customer base, where …
Terrible customer service, my father passed away in a tragic accident over a month ago. The only way we have to cover all of the expenses was his life insurance policy with Blue cross and blue shield of Illinois. They take as long as they …
Do not ever call them, customer service is untrained – you will repeat yourself 50 time then get transfered 10 times be on hold 30 minutes and then it will be the wrong department – 4 times …
I’ve been waiting for $689.89 reimbursement since Feb. 3 premiums were double paid for Jan, Feb, & March. My calls go to Philippines with no one having the answer. Very poor customer service!
Plan reads they will cover out of network emergency room visit. They don’t.
Poor dental coverage , poor customer service
Website is impossible to navigate and customer service is a joke.
Can’t say enough of how awful this insurance is.
Blue Cross Blue is by far the worst insurance co out there in customer service. What a disgrace to hard working, honest American citizens. Horrible!
Maybe THE worst customer service I have ever received. He actually hung up on me as I was asking him a question? Exactly why I would never participate with them.
I have MANY friends in Florida. One example; family of three adults have BCBS PPO which costs a TOTAL of $175.00 for the ENTIRE FAMILY!!!! PLEASE KINDLY AND PROFESSIONALLY EXPLAIN WHY A BCBS PPO IN ILLINOIS IS THREE TIMES THAT AMOUNT!!!! I WANT A PROMPT REFUND AND REASONABLE PRICING!
Worst insurance company and worst customer service. They deny coverage, payments and you can never talk to someone in the US. You end up talking to someone in Manila who’s answering questions from a script.
If I could give them zero stars I would. It’s impossible to get help from this company. The automated service is the worst ever. Choice of getting a quote or being added to the do not call list. No other options. Zero says invalid option.
Terrible insurance. Even if employer provided. There’s always some loophole. They never want to pay. Horrible company.
My experience with this company has been a joke got these outrageous Co pay for the emergency room, not only they want to blame the medical group because they not gone pay out of network cost, you can be in another state they will do …
Their app posts in network doctors that do not accept their insurance. Awful customer service, spoke to someone in India for 45 minutes, they couldn’t figure it out and when they tried to transfer me to a manager in the US, they sent me to another automated system instead. Terrible company
The customer service is very rude. I spoke with Brie , she was very inappropriate , even screaming. My simple question was to help me chose one plan.
I have been calling and talking to them but they are not able to assist or help, only transferring from one person to another. What is the purpose of having these people in the office? Terrible customer service and experience.
Customer service is unbearable. They send mail practically every day. It just never ends with these people.
Awful customer service. Their coverage is unbelievable poor. They don’t care about the patients. IT’S ALL ABOUT MONEY. VERY SAD. I BETTER OFF WITH THE GOVERNMENT. At least THEY WON’T DRAIN ALL MY SAVINGS.
on the phone over 1 hour says dec payment not paid when auto payment taken out 11-1 for nov and then 11-30 for dec what is going on. never any information regarding how to pay for new year. isn’t bad enough that not know if we have it then …
Very Horrible Customer Service, and phone prompts are helpful at all!!
Tired of Big companies not having someone to speak to that can break down the terms versus using the terms they learned to pass the test to sell policy!
Terrible Customer Service Reps, long hold times, unanswered questions with no clear resolution. Very disappointed. I was able to get more info about my insurance company from the company billing me. Completely Absurd.
Premiums are off the charts, calling to get information is stressful because of language barrier sometimes and they send two bills every month which seems excessive. I wish there were more competitive options.
Hit or miss on telephone help. I plan for 45 mins. for a phone call. Try the website for FAQs before sitting on hold…I was double billed my initial January premium and took almost two years to get back credit. Overall average coverage at a high price.
called to get a few answers to their plans. Went through all the automated info questions, the person who picked up asked them all again. Then they transferred to sales who transferred me to customer service who wanted to transfer me to sales again. Sat on hold for 20 min and no one answered.
Company is a scam!! Will sell off its subsidiaries to ad companies and debt collectors to ward off facing that tremendous debt they create with mismanaging peoples insurance.
Customer service is not good at all. Was it purposely designed this way to keep people away from getting benefit, claim and billing assistance they need?
Worst customer service ever! Definitely don’t understand their jobs responsibilities. A simple process that should have took minutes took hours!
It is unfortunate this is the only choice for many people. Poor website, poor phone service, and still receiving bills when I have already cancelled. …
insurance premium has went from $550.00 to $2150.00 in less than 3 years.
by law we have to stay insured. they are stealing and should be put in jail. the only other health insurance company available has the same rates. what beach are they all living on? rolling around in all their money.
It’s definitely the best insurance I’ve ever held. Troy was a great help in explaining all the in’s and out’s of what would be covered in my plan. As with any insurance there are pro’s and con’s. However I’ve found the pro’s far outweigh the con’s here and the overall service easily beats the nearby competition.
“Here, let us give you health insurance while we kill the environment!”. By way of the U.S. Postal Service they send out this hard plastic 9×6 advertisement. That’s fairly large for an advertisement made out of hard plastic. No recycle information on it whatsoever.
I would give these guys zero stars, but I’m not able to. I work for a provider and have been trying to get a hold of someone in customer service to help me. The provider customer service is a joke and doesn’t get you to where you need. …
My experience was very brief and extremely helpful. I don’t know if timing is the deciding factor, but 2:30 CST got me on the line immediately and the rep who I spoke with was both nice and knowledgable.
While a lot of customer service’s are not very helpful, I have spoken with Joanna and Tito at the 800 number and both were extremely helpful and looked up everything they could to help me with answers and to find providers. They were patient and very willing to do the research. Thank you very much!
i spent over an hour and a half and 4 calls with them to find a ultrasound center that takes my insurance, was hung up on once. I’m glad the Obama care bronze plan cost my family almost 1500 per month with a high deductible and poor service.
Would be 0 if possible. Trying since December 12 (I did it right!) to correct a problem with a misspelling that the Blue Cross Agent created. i need insurance (THAT I’VE PAID FOR!). DAYS AND HOURS AND THEY ARE THE MOST INCOMPETENT COMPANY EVER. BUT IT’S LIKE THE POST OFFICE – WE HAVE NO CHOICE.
I called this number. Spoke to a Patricia from the Philippines then she transferred me to a lady in Illinois who hung up on me because I asked her nam sounds like a scam. Be careful when calling agencies.
the billing department took out for payment over 109$ more than they should have as senior we can not lose that kind of money ,when it can be used for other essential things like medications, customer service told me that in may there will apply in to that payment this is not exceptable
I’ve had BC/BS most of my life. My blood sugars were under control with a medication called Victoza. It’s the only medication that got my blood sugars between 80-110. I’ve gone through their progressive scale of medicine. They will not …
What a joke of a company. Will do anything to avoid paying. They have sufficient staff in place to answer phones, probably the only thing they do right. Avoid if possible.
This automated system is really horrible, had to redial several times, what a nightmare. HOWEVER, when you speak to a PERSON, they are so helpful and get your issue fixed quickly. Fix your system and we will love you BCBS!
Call center was so loud I couldn’t hear anything the representative was saying. I tried to be patient but I ended up ending the call before all my questions were answered because it was very frustrating.
My husband worked here for some months! May 2013
I have had amazing service. One person called me back without prompt to give me a little extra info they had found. Never had to wait more than 4 rings to get a hold of customer service and the people are always friendly and very willing to help/ check on things. Very impressed with the calls I have made thus far.
Completely correct – 5 people to solve the same problem, shifted from agent to agent, long wait times and then the worst: if a provider did NOT renew January 1, 2016 the provider (doctor) IS listed as IN NETWORK. They MUST AFFIRMATIVELY …
I wont recomend this company. It is expensive and the service is poor, is a waste of money/time. Prepare to be 1-2 hours with costumer service they cannot help if you have ask to be transfer to a supervisor and good luck finding someone …
Their corporate web portal is down and come to find out the CEO of the parent company HCSC is leaving over a disagreement in vision. In the meantime, I was trying to use their “cost estimator” link yesterday form within the customer portal …
Huge scam company!!!! People be aware that before apply for anything and do not ask just couple time about your concerning, ask at least ten time about particular and go ahead for something different. Never wait their call, double ask for …
Last year’s deductible was based on date of service. This year they’re telling me it’s based on the processing date. Just leaving this extremely negative (and deserved) review so I can keep a written record of their policies so maybe they can stop gaslighting me.
Absurd premiums, obnoxious rationale for why you owe them money, they ask you personal health questions that are illegal to use to factor into your coverage costs (so why are they asking?), hard to get through to a real human on customer …
id gvie 0 stars if possible, they always get billing wrong, i spend as many hours on the phone with them as I do working full time it seems to get my bills straightened out. They continuous act like my doctors arent in network and yet they …
I have been trying to get proof of insurance for 2014 in order to file our taxes for the last 5 months. They are no help. They take my request, say it will be mailed and never send it. I have requested several times. So disappointed in customer service.
Give NO information for Providers. Just horrible patient care!
Took about four calls to get through, but customer service did an ok job with the problem I had. Way better than any other insurance company I have dealt with
This is the worst insurance there is. I work for a hospital and call different insurance companies everyday and by far this is the absolute worst! If you are looking at a plan I not recommend getting the Illinois one, look at some other ones.
The best health insurance company.
Gives no commission to brokers. Constantly mess up payments and dictate how a person can pay their premium. Have a problem? Just give them a call and sit on hold all day and then just get hung up on or another reference number which means nothing is being done.
Customer Service is awful!! could not understand a word they spoke (in the Phillipines). Did not answer a simple question after 4 tries. Refused to give me a phone number to call corporate headquarters. I have taken my business to Cigna and are much happier
BCBSIL is probably the largest in Chicago area. I would stay away from their HMO’s, it’s just too complicated and an administrative blame game. It should be as easy is asking for a referral from your doctor and going but no, it’s always …
If I could give them negative stars, I would. Unfortunately 1 star is the lowest i’m allowed to give them. Misinformation, not paying my doctors, making me play doctor roulette, and generally aggravating every one of my illnesses in the …
Terrible customer service! Was given 9, yes nine, different numbers to call while traveling down the “we don’t care so we will transfer you” chain. I’ve been working to get this issue corrected, which was a mistake made by BCBS, for 3 months now.
TERRIBLE!! I called because this was what was linked to BCBS of IL and I was asking someone to just give me BCBS rates that are comparable to my Aetna rates. Not only was I hung up on twice, and then picked up by a super rude associate …
Absolutely horrendous customer service. Paying several hundred dollars a month and I can’t even get a straight answer or my PCP setup. It’s as if someone in the back of a Wendy’s is handling the customer service center.
I miss Harken!
Impossible to get through. When you do, if you need the pharmacy..Good Luck. …
complete incompetence and complacency over here. Can’t even get a hold of a representative to talk to, been on hold for upwards of two hours. Bunch of head cases over there who perform there jobs on the lowest level possible. Why i can’t …
One is even too much of a rating. You are all the worst set. Every customer should go to Cigna and Aetna. This company should be shut down. They never take a phone call all ways some automated foolishness. Why do u have workers? Fire them all
Their customer service department (Lisa) was extremely helpful with my claim reimbursement. She walked me through the proper steps to take and was very helpful and calm. Very appreciative of her work.
Terrible automated system. You can’t get anyone on the phone. It keeps asking you what company you are calling for which makes no sense. I would recommend calling the member services number instead. The second option ironically takes you to …
This health care organization does not care about its patients nor healthcare providers. Their 800 number is designed to frustrate users so they can stop calling. Doctors could not reach anybody to answer questions about how come patients have both deductible and copay!!! resulting in zero payment for doctors. This is a sick joke
Wish I could do negative stars! I am still on the phone waiting just to make sure we have our insurance starting 1-1-2018. All I want to do is pay for it. 3 hours and still holding!!! They keep transferring me to Malaysia even when I ask to speak to someone in America. I can not understand the accents!.
Ms. Jasmine was amazing!!! I love my husband and my insurance through Blue Cross Blue Shield of Illinois!!! I have to get a mammogram and it will be 3d mammogram and we have to pay $0. It is covered 100%. love our insurance!!!
In the middle of the year announces all of our physicians are now out of network. My wife, kids, and I now have to scramble to find new doctors before the end of the year.
If I can give a half star I would, I planned on getting information about this company after putting my information on the site to get a quote. I did receive my call after getting that call I got transferred over to another person she …
The people I talked to were courteous but their hands were tied to get anything done.it has been two months since I signed up and payed two months of insurance but now they cant find my account. . long story but last week I was on phone …
Poor customer onboarding experience. Encountered multiple issues when attempting to create a login to their webportal, b/c it appears their system gets confused if you had a prior employer’s plan. The only support option is phone which …
Apparently the type of service one gets from BCBS depends on where you work. I worked for a school district in DesPlaines and had no problem getting preauthorization for a procedure or surgery, but my dear friend who works for the city of …
Not sure where the negative experiences are coming from and whether they may be from the State Exchange or some other service but my family and I have had BCBSIL PPO for 6 years through my employer and it is a great organization. I find …
This is THE ABSOLUTE WORST insurance company to call for patient benefits, a claims mailing address (not printed on ins card), etc. Horrible automated line. Been on hold 4 separate times; all more than 20 minutes. I wish I didn’t have to leave any level of star – I would prefer an emoji.
Plan keeps getting worsened incrementally concerning choices of hospitals and physicians. Crappy hospitals reimbursed at higher rate. My long term doctor will no longer accept the insurance because Blue Choice refuses to pay.
Absolutely a worthless conversation. NEVER get an HMO policy. Buy life insurance for your family survivors. I need to establish a primary specialist to be referred to a specialist before I can make an appointment to see the specialist …
Horrific customer service. None of the information on their Find a Provider Locator is up-to-date. None of the information given by their customer service was up-to-date. BCBS also refused to confirm whether a provider was on or off their …
If I could give a negative review, I would. Absolutely horrible customer experience – a slew of disconnected websites, confusing, incomplete communications, errors in processing documents. I wonder if any of the BCBS executives went through the registration and activation process that they set up?
I recommend finding an alternative provider that’s easier to get in touch with.
I’ve called them from Doctor’s offices in the past to clear up policy coverage …
Looking for my membership card. My “patient advocate” said I could see my doctor without it, and I responded that my doctor would probably want to be paid for his services. My “patient advocate” agreed and told me that I could print a …
I was on hold for various times over nearly an hour. My issue was still not resolved. Their CR reps seem unable to resolve any issue beyond a yes/no question.-I would give them zero stars if I could.
Their automated customer service is garbage. It doesn’t even work it’s incapable of performing the simplest tasks so when you’re forced to actually call a human being they make a huge deal about how you should be using the automated system.
DO NOT USE BCBS Dental Insurance
They refuse to drop my dental insurance. This is poor dental insurance.
They are holding my health insurance hostage for 2020 in receipt of my dental premium that I have cancelled. You would be best advised to never purchase BCBS Dental insurance.
I have been with Highmark and Anthem BCBS until ACA. Since living in Chicago and having to have BCBSIL I have found that they are lousy. Every aspect of customer service, which seems to be outsourced to a different country, is lousy. They …
This company has the poorest customer service to date. Either the company does not know how to handle their consumers, or they do not train their staff well. I talked to both a customer service representative and a supervisor, both of whom …
I’ve been dealing with a billing issue due to their system for months. In April I receive a letter that they haven’t received a payment from me since January and they are cancelling my policy. Check my bank account and they have refunded …
This company keeps sending me sales solicitations to my house in somebody else’s name. For one year I have been fighting with them to remove this person’s name, that I am the owner of the house for years. I call and they hang up on me. If …
Maybe one day we will have single payer healthcare, and this company will be eliminated. NO ONE likes private insurance, dealing with blue cross is such a horrendous headache. 🤮 …
Have tried 4 different contact numbers for claims and I cannot speak to a representative as an option on any of them. Terrible customer service as far as reaching a live person. It’s like they don’t want you to reach a real person.
I have called the member line every day for a week and the same error is pccurring, when given the option of provider or member, if you say, member, it will go to provider network and there are no options to talk to a human. I have tried …
Never Ever use Blue Cross Blue Shield. It has been 2 months and I am still waiting for approval for a medical device that I need to LIVE with my disease. This organization is DANGEROUS and lacks all procedures to handle concerns by their members. Dont waste your money!!!! Worst Ever
When you call in to find an EMERGENCY ROOM near you and the guy on the other end barely speaks english, gives you a name but then tells you to check on line to make sure they are still on the plan. HELLO MCFLY! What part of EMERGENCY do you not understand?
As a 40 year customer of Blue Cross, I was appalled by the extremely poor customer service I Was confronted with when calling in for assistance. Rude people, hung up on twice, failure to followup on commitments, etc. I requested management …
I was on the phone with Debbie this morning for over 28 minutes because of a invoice sent to me for a procedure one year ago. Gosh that girl has patience! She researched the invoice and even called the business that sent it. Thanks to Debbie and her patience and kindness for sorting everything out!
My daughter was born 9 weeks prematurely in Colorado and had to be transported home on oxygen with a pediatric flow reducer. I worked with the hospital and blue cross blue shield for countless hours and they advised that they had no options …
Even with a corporate cadillac plan, it is very hard to deal with this company. Confusing processes, constant barrage of formal inquiries about claims, as well as lack of any centralized help. Employer and employee pay around $14K a year …
Worst automata system EVER…3 hours on the phone 6 people. And the most helpful was the lady in the mail room. Not even sure how I got there…..finally talked to a person. But holy cow your one of the biggest insurance companies. Can’t you afford people to actually answer the phones. Your prompts are useless
The absolute worst company ever. Unorfanized , with a bunch of 10/clerks answering phones and can not solve problems or answer questions. …
Horrible…wait time…billion dollar company will not accept credit cards, every other health care company I have been with accepts credit cards. If you give them your bank account info, they will drain it and take out three months in …
I was an 80s child when my mom worked here until April 2017. I called this organization ‘Blue Monster’ for the nightmares I had while growing up. She worked from 3am and I sometimes had to go with her. This place was a front and nothing …
This is honestly the worst insurance I’ve ever had. I previously had BCBS of Michigan, and didn’t realize what a step down this would be. Sadly, the price is actually a little bit higher. I find myself afraid to go to the doctor because I …
Called to get a quote on buying health insurance. The person answering the phone spoke English as a second language and was obviously from a call center. She asked if I planned on starting the policy in the next 30 days, and I responded …
We’ve had Blue Cross Blue Shield for the past 5 years and have always had great customer service. I have interacted with the reps on several occasions and gotten the answers I needed as well as guidance on Colorado health care rights. I also use the message button on the website to get quick answers to coverage questions.
I work with many insurance companies. Without a doubt, this is the worst phone system in the country. It is almost impossible to talk to a human and the recorded messages are totally worthless. It repeats information you give it and then …
I’ve been a member of other insurance companies after being a member of Blue Cross Blue Sheild. When I compare both companies I find that Blue Cross Blue Sheild processes claims faster than the other company, When I have questions about a …
As far as I can tell, it is nearly impossible to actually talk to anyone and setup a doctor.
I work at a Doctor’s office and the provider line is absolutely awful. It constantly gives you the run around and under no circumstances does it let you reach a representative. I had to call the member services number and argue with a rep …
Customer service is about as bad as Comcast, if not worse. Conflicting information from several reps. Started on the phone 6 hours ago, still unclear if my issue has been resolved. …
To whom it may concern, I just had–and am still having–the most appalling service that I have ever experienced. I have been on the phone for over 1.5 hours; I have spoken to–and am still on the phone–with 7 representatives today. That …
Wanted to buy BCBS health plan and had few questions about coverage. Their agents are absolutely useless, cannot provide any answer and can even hang up on you. They try to make you to buy a plan before you get answers for your questions. I …
I called customer service twice today and got through to a representative almost immediately both times. The service person was extremely knowledgeable and managed a difficult situation with total competence. This service department ranks as the best of the best.
I perform benefit checks in an office setting. This is the absolute worst of the BCBS’s to have to go through, no customer advocate available, can’t access any information on the online portal, extended wait times.
They said my surgery would be covered. What they didn’t say is my coverage expires 3 days before my surgery after I had been asking for months for a card. They never sent me one now I’m stuck paying a 15 thousand dollar bill by myself. Thanks for leaving me with a bill I’ll have to pay for years to come.
Very bad and rude customer service !! I called 100 times just asking to help get a card replacement and everyone keeps transferring me to another and lot of times they would keep me on hold then hang up the phone while i am still waiting …I have no other way to contact them and get a replacement of my insurance card
Zero stars…not one…I just signed up in December 2016 for coverage that would begin January 1, 2017. I paid through the healthcare.gov website on the the 29th of December, it was taken out of my bank account on the 30th of December via …
Can’t go wrong with Blue Cross Blue Shield. Now that I am on Medicare, BCBS offers multiple plans to choose from. Have been a BCBS members for many years!!!!
If you want to be frustrated, call them. They have misapplied my premium payments for months. Supposedly, after I sent them copies of cancelled checks in March, it was straightened out. NOT!!! I am unable to see a doctor because they …
This is the worst Insurance company out there. They continually deny coverage for the most basic services as well as a spinal fusion surgery I need. Customer Service is worse than Comcast, not sure how that’s even possible but they are. …
This is by far the worst customer service on the planet. I used to put a certain cable company or Telecom company up on that pedestal, and my recent experiences trump those by far. I’m amending my rating to 0 stars, or a negative score …
Wow! I have never written a review as don’t have time. Like most that have written reviews if I could give negative stars I would! I have NEVER seen such poor customer service in my life! It does not matter what time you call, all you …
I’ve had better luck with BCBS IL than I did with United Health Care but the premiums are outrageous. Now, I can’t even pay my premium due to the website being down. I’m not sure what’s going on but hope this can be reconciled prior to it …
If I could give them 0 stars I would. They have the most incompetent staff ever. I was on the phone with them for over 3 hours and my issue is still unresolved. I was also hung up on multiple times and I was talked to like I was an idiot. Their staff needs to take some lessons in proper customer service skills.
This is the worst customer service I have ever dealt with. Said on the phone problem was resolved three different times. it was not resolved by them.
And don’t ask to speak to a supervisor, they just hang up on you. I have called …
I was hospitalized last year for a week and the insurance coverage was just great, no issues in terms of payment of bills, coinsurance and out of pocket. In fact, I signed up for the same policy for this year even with a premium increase. I …
Horrible experience. First they claim they never received a payment, which was sent to them on time. Then they cancel my plan. I asked them to reimburse me for all moneys sent after they cancelled me. I get the run around. First they send …
My brother got a second opinion for cancer treatment, and it has delayed his treatment. BCBS approved the initial treatment, but now has delayed the treatment with the new team (no change in plan, BTW). Is BCBS waiting for his cancer to progress?? Shouldn’t there be some liability here?
Do not like dealing with this company. They ask for identifying information when you call customer service before you can even be transferred to a live person only to have that person ask all the same questions again. When you ask why, they …
My mother is turning 90 this April and still doesn’t have an appointment for her covid shot.
A travesty and BCBSIL and Illinois should be ashamed of themselves…such …
Constantly applying payment to wrong account. My frustration level with this company is so high. Trying to reach a representative to correct this is impossible. This company does not care about their customers. If there was a negative rating I would provide it.
If I could give 0 stars, I would. I had to call several times just to get to the right department. One “customer service” person just set the phone down and completely ignored me. I heard him talking and laughing with another co-worker. …
Called to find out what was going on w my insurance..haven’t received Bill’s for 2 months only to find out the “marketplace” cancelled my policy saying it was a “voluntary” cancelation..I have never cancelled nor called to cancelled.. and …
I called Blue Cross Blue Shield with a simple question: What is the cost of a procedure, that I was scheduled by my hospital to have performed? A Blue Cross and Blue Shield representative asked me a multitude of questions. After correctly …
Tried accessing my information online but wasn’t successful, it wouldn’t take my password or username so I called tech support. Worst support ever. The first young lady who tried to help, after she couldn’t figure out the problem, she just …
Their a huge blessing to this area. I was able to get the Medicare Supplement which makes most things close to free after Medicare. This allows me to actually keep myself in good health as I would run out of money to pay for healthcare in …
Worst customer service. Ongoing.
L O N G waits…..over an hour to actually get someone and had to go to a Supervisor to get my password reset – which I could have done in one minute by …
This should be the LAST company anyone pays in to. They would rather you DIE than to approve something. Prior Authorization is a JOKE, appealing is a JOKE. Even with sufficient evidence that I could follow the procedure requested (that’s …
I could not give a review unless I rated. I wish there were negative stars.
Absolutely the worst company I have ever dealt with.I must make sure I have 2 …
As a provider calling in they are horrible. I have been hung up on after being transferred and waiting for over an hour. Called back and still no help. I submitted a claim from a dental office for oral surgery. However, because they are …
After spending close to 2 hours setting up my family medical dental policy, then receiving a pack of paperwork that could knock out a heavy weight, it turns out they never bothered to give me a dental plan! Now I’m sat here, 43 minutes into …
I spoke with 2 customer service agents after receiving a large bill and a denial of prolia shot for which I had prior approval. Thought it would be cleared up easily but I keep getting the same answer. All provider appeals have been …
HORRIBLE!!! Customer service sucks, and each person gives you a different story. When their plans change, so does prescription drug prices — something they don’t tell you when you first sign up! Had I known this initially, I would’ve …
I was in a very difficult and upsetting situation with health care needs. I called to ask a couple broad questions regarding my coverage and was treated to a customer service representative who was very rude and downright mean. She …
Attempted 3 calls to add report additional information related to Medicare Fraud issue. It appears that Medicare payments can be added to your account even if you don’t have Medicare and no one cares. I was placed on hold and call dropped …
Worse customer service ever. I do not understand how it can be as bad as it is. I have been needing a letter a of cancellation for new insurance to be active and for the last month all I have gotten was the runaround. They also made me pay …
As a physician who just spent 1 hour and 5 minutes and counting trying to navigate through their telephone prior authorization program. Buggy voice recognition software. No options to speak with a live customer service agent. No way to submit a PA through paper or online if you aren’t enrolled in their Availity or RealMed program.
JUST HORRIBLE! One question: why put BHM (black history MONTH) up in lights for ONE day when it’s all month?!?!!! Plus you had the nerve to put it really small and allllll the way at the top of the building! Do better!!!
I have been a customer for about 5 years now and never had any hiccups with them. From the get-go they were professional and courteous about my needs. I also worked with Sharon to find an affordable plan that was within my budget and …
I have called 12 different numbers associated with BCBS. It is kind of like the Kevin Bacon game. All of the numbers, no matter where I start or what department I request or what service I say I need…..all end up with customer service …
Rude, incompetent and relays INCORRECT INFORMATION. This company has more money than God and can afford to hire qualified people. ALSO, NO RESPONSE re: management call requests – SIX TIMES – so criminally non transparent
This is the worst service I have ever had. Unimaginable how irresponsible the sales team is. They don’t have a clue what they are selling. Signed up for a plan that costs over $1,000/mo and neither of my two doctors are in the plan despite …
I got a letter from Blue cross saying my new monthly payment is 1684.40. No warning or explanation. How can they expect a person making regular money to afford that? Isn’t extortion illegal? I think this company should be forced out of business and fined by the government for violating consumer rights
Worst insurance company ever! Worst customer service! It usually takes 20 minutes just to get through to a real person. Also, whenever I ask a question, the representative will put me on hold again so that they can look into the policy. …
Absolutely terrible. I had a question on two policies my new employer offers through them and getting past the initial recording took forever. Nothing matched what I needed so I chose the best option which would then ask more questions …
I called for Medicare Supplement prices, since that information is buried so far in the website that it is difficult to find. First, I gave my information to someone with such a heavy accent that I had to keep asking her to repeat herself …
BCBSI has overcharged me for February coverage since changing to a Bronze Plan. I have tried contacting them on numerous occasions. Ended up waiting ~2-3 hours on the phone waiting for a representative. Calling right now at the moment and …
Run away from this company please.
The WORST customer service ever.
After paying my monthly premium, I received another bill. I discovered after 5 …
Called number as advertised for affordable care plan. First rep took all of my information then transferred me to a rep. The rep said it was the wrong Dept & transferred me again. I held for a long time, no one picked up the line and the …
It’s crazy that Blue Cross Blue Shield of Illinois (BCBS) is what like a billion dollar company and can’t get their business in order. If your company wasn’t the cheapest I could find I would have left long ago. Price is the only good …
I used their “find a provider” to find a medical equipment supplier for a breast pump. After the fact, I was charged the full amount because they were “preferred, but not in network” even though they showed up as in network. I paid more for …
Cant get through ! I work at an optical business and am on the phone all day every day with multiple insurance companies. I cant even get thru to this one. I’ve called and had to go thru endless menus w their automated useless system no to …
Left one star on the BBB after they canceled my policy with no warning, this one is because they sent me a letter 3 months later to tell me why they were justified in doing so.
The absolute worst insurance i have ever had in my life! So bad, i actually cancelled it and will go without medical insurance the rest of the year. The list of pcp doctors was so short they used larger print to help fill out the page, lol. …
Poor customer service provided by reps that don’t listen to your issue. Horrible automated line that often gives up before you do. A system designed to block providers from conversation with insurance reps to resolve unpaid claims. Very strategic BCBS IL!
Hold times are outrageous. They keep screwing up my billing. Talked to 3 representative in past 8 months. They still haven’t fixed my account. Worst insurance company ever!
The worst customer service, and no one really fixed the problem for us. My husband added our son into his policy as a life event change and had a doctor visit that month. After we received the hospital bill and found out our son was not …
Tried to renew a prescription on Tuesday 1/3. Told that my account was inactive. Called BCBS on Tuesday. There was a 54 minute wait, so I set up a return call. Didn’t get one. so at 2:30 I called again. After a 45 minute wait, I was on …
I’m a customer of Blue Cross Blue Shield of Texas and I must say they have the WORST CUSTOMER SERVICE. At the moment I’ve been on hold for nearly a hour trying to make a payment. Their website does not allow customers to make their …
As far as the regular insurance goes, I have no problem. This is regarding customer service. They are by far the worst I have ever dealt with. I inadvertently, made a second payment 1 day after the original payment through my online …
This company is the WORST!! I put my kids on my insurance in 2020 and they continue to deny every claim suggesting that they have a different primary insurance. They do not. I could see that the change may have sparked this denial of …
While waiting on the phone after being transfered twice, repeating all my information for a second time, I was told that since it is the beginning of the year, they don’t have their policies loaded into their systems and I would have to …
Putting pride flags on all their websites and social media while ignoring that the ACA says they can’t pass any PrEP related costs onto their members. Great ally!
So fed up with this insurance. My son is going to a doctor who shows in network but they still do not want to cover his visits. I have called 3 different times to try to get the issue resolved only to be told the same thing. That the doctor …
This is the most dismal display of customer or provider access on earth. Every phone call or contact results in a failed attempt. I would not work with BCBS if I did not have to. I really hate this corporation. I couldn’t post unless I gave it at least one star which is not what I would give.
My insurance plan is great but my union gets the credit for that. The BCBS online system however is woefully inconvenient and is the worst I’ve had to deal with. I have never in my life had this much trouble trying to find a doctor.
Breast pump selection was poor. I was given a referral for a medical supplier almost 40 miles from my home (I live in Cook County) while there are many medical supplier options much closer to home. The “free” insurance provided pump cost …
I work for a provider’s office and I called in to get benefits for my patients, after waiting on hold for over 45 minutes, a rep by the name of Mark answered and when I told him what I needed and that I had to patients tp check he responded …
I called the number listed on my card per the instructions on the contact us part of the website. I told the computer what I needed help with, sat on hold for 40 minutes and when that person picked up they told me there was another dept …
We had a simple issue of BCBS making the mistake of sending a reimbursement payment to the dentist’s office instead of to us (the patient). The payment was also incorrect as BCBS deducted our deductible amount which had already been paid by …
I called and the customer service agent just hung up or something, and then when I got back (after verifying my identity at least 4 times) the call center was closed. What’s the point of asking customers for the best line to reach them at “if we get disconnected” if they aren’t going to call back?
The worst insurance company I have ever delt with. They cleared us on our benifit for frames for my son. Then after we purchased them we found out the guy told us wrong, now a year later and still cant get 200 toward another set of frames. …
BCBS must be struggling to find good customer service reps. I called and the representative clearly could not answer my question. At the begining of the call, before talking to the representative, I was informed to stay on the line to …
What a disaster. Two weeks of hell. Each time the rep. takes my number in case we get cut off. I give it to them and no return call. Each time I call there is no record of my previous call. The rep. assigned to the market place in Texas …
Your customers service agents have the worst attitude. And they are disrespectful and do not listen to you. I hate having to pay good money to use your insurance . I am changing providers for next year.
They approved my knee surgery for a torn ACL, but would not approve a second surgery for cartilage damage. My Doctor, a sports physician for college athletes, had experience with the relatively new surgery at the time wrote them a letter …
This company has to be a part of some criminal underground establishment. Every time I talk to someone, I get different answers. My family is almost afraid to go to the doctor, because you never know how big the bill you are going to get will be. What am I paying for? This company needs to be investigated.
This company has done NOTHING to facilitate their false claims of providing insurance coverage. From continually submitting a list of dental practitioners who all tell me that they do not accept Blue Cross Blue Shield to refusing to pay …
Get ready to sit on hold for over 2 hours just to get a rx filled. Totally ridiculous and unacceptable!!!
worst customer service EVER!!! You can never get past the aumated system which never gives you promps you need. Forget ever getting to talk to real person, thats not going to happen!!
Thankfully this worthless insurance is provided by my husband’s employer. Paying out of pocket is cheaper than using the insurance at all. I pay over $200 per visit, and the insurance company repeatedly denies prior authorization for …
I do a lot of precerts with different insurances. This one is by far the worst. There automated provider line dose not have an option to speak to a representative and when you ask to speak to one it says “ transfer her to a customer Avocet …
I knew their ratings would be in the trash. Signed up with these idiots in May with my job and still haven’t received an insurance card.
As a rule I’ve always felt online reviews to be unfair. However, after dealing with BCBS of Illinois over the past couple of years I am willing to make an exception. Honestly I haven’t has any issues with them regarding coverage. Other than …
What is even the point of having Bluecross Blue Shield insurance? I hurt my back and they fought me on paying for my MRI. I had to pay for one out of pocket to find I had 2 herniated disc’s in my back, this condition had gotten worse due to …
Every time – EVERY TIME – I call, I cannot choose to go to the member section (pressing #2). Any spoken or dialed response gives the same answer: “okay, hEaLthCArE PrOViDeR” and then insists I put in my “rendering NPI number.” By the way, …
I’ve used BCBS IL for over 2 years on the exchange. I have hit my high OOP every year due to a severe injury. They have been great to deal with. I always call when them with any questions prior to a service. It’s the best way. The cost …
Here is a glimpse of the service you can receive! They denied my 20 week anatomy scan numerous times because I’m considered such a high risk in their eyes and is forced to see a maternal fetal medicine doctor due to age almost 2 hours …
Cannot set a new password to log in to read a message they sent. Their website is more secure than my bank, employer email, mortgage company, and Fort Knox combined. …
The worst insurance company to deal with on a professional level or not so professional in their case. Extended hold times that then places you back on terminal hold only to be connected to someone who can not speak legible English and not …
Blue Cross Blue Shield of Illinois has seriously went down hill. When you call to resolve a nonpayment issue through the customer service line on the back you get someone from another country. They don’t speak English very well and there …
2 hours on the phone and now starting all over with a supervisor. Hope it is not another 2 hours….ridiculous no customer should be treated like this. Worse than a government agency and that takes some work. The sad part read the reviews they are years old leading me to believe they don’t care. So sad.
Been on a few medicines for a few years. This insurance won’t cover any medication. What’s the point of having it, if it doesn’t pay. Think they want me to die.
I have spent a total of 3 hours today trying to resolve a claim by calling their customer service number. Their automated system is broken and their customer representatives, I spoke with 7 of them, would just transfer me to another …
For the fourth year in a row, I have phantom insurance. I’m being billed for it, but BCBS say that I’m not covered. In 2021, it took 60 hours of phone calls to get resolved and didn’t get fixed until April. If they weren’t the only option my job provided, I would drop them like the garbage they are.
Was paying about $1717.00 a month for myself and 2 dependents. Today I get a letter saying my monthly premium is now $2,200 a month. No explanation! On top of this customer service is a joke, their automated system is a nightmare and I have …
I am beyond frustrated. I am a medical provider. I just spent 40 minutes waiting to speak to a claims adjuster about the 3 months of claims for two patients under the same insurance that have been “accepted” but not paid. I know this to be …
I have an older, pre-marketplace policy. I give the BCBSIL employees my policy information. they say I need the “legacy department.” They transfer me. New operator says, “oh, sorry, I can’t help you. Let me transfer you.” Same process all …
First, you cannot connect with a real person. Then, you try to go online with trying to get assistance and your account doesn’t work because it sends you in a never-ending loop for verification. So, you call their technology line and go …
They canceled my supplement for lack of payment. Sent them a canceled check to prove I paid. I have a terminal illness, need infusions every day.
I could not get any help from CS, even after explaining the seriousness of it infusion. Wish I could give no stars
The customer service was unbelievable poor. If I could give a rating of 0 I would. No one seems to be able to answer questions other than giving you another number to call who in turn THAT person does not have an answer other than to give …
Oh my goodness everyone on here is right this company has the worst customer service I’ve ever seen. For the past twenty minutes at least I’ve been trying to log on to the website and they’re making a simple process extremely difficult . …
Worst customer service in the history of customer service. I can’t get over the incompetence of their team from policy booking to policy cancellation. What an embarrassment
Called four times today, on hold for a total of 2 hours just to confirm that my normal BLue Cross Blue Shield Illinois medical insurance does not cover any sort of routine vision checkup. I assumed it did not but wanted to confirm prior to …
I can’t give BCBSIL a low enough rating.
Not only is the general ability to GET in touch for service atrocious, the website won’t load, the claims are NEVER managed in a timely way. I was denied a …
They totally redeemed themselves this week. Each person I spoke to was knowledgeable, friendly and never left me hanging! …
Was just told I will have to pay out of pocket or drive 2 hours away for care of my child that has jra. Thanks for letting my kid slip through your cracks. I hope we can get new insurance through mu husbands work
Absolutely the WORST company to deal with. Customer service peoplewere terrible. On hold for extremely long times, when answered ask for help told not their department. Switch you to another department where you wait for someone to pick up. …
Some of my services were not covered, and I called them and they were unable to explain to me why and what services were not covered. They cover very little and then are unable to explain it to you when you call.
BCBS Community Health Plans of Illinois is a complete joke .. We have called over 60 clinics trying to get hand therapy for my sons finger and not a single one was willing to accept this so called insurance and not even with a doctors order or referal ..
BCBS of IL is okay but Amita HCN isn’t. Amita “sends” claims to BCBS of IL but never follows up. It takes 6 months and many phone calls to get a claim resolved.
I can’t believe how bad your website is I have some choice words to describe it but unfortunately Google review won’t allow me to type those words. I literally can’t log in because its not sending the log in code to my email. Stellar technology from a major insurance company ✌️✌️✌️✌️✌️
I had the worst experience with calling this Payer. I called and was transferred to a rep named Sadit and he placed me on hold for a long time then threw me back into the que. I got another rep Sherry and she was not helpful at all and was …
They are trained to hang up on you, if they chose and not assist in claims. The frequently deny legitimate claims. Feel free to contact the Illinois Department of Insurance – Illinois.gov and file complaints. If large claims are unpaid find a PI lawyer that specializes in insurance.
The website is so abysmal. You can’t even search for providers, it won’t allow you to update information (“errors” at every turn.) I’ve never encountered such an intentionally difficult situation. How does anyone choose this for their …
I used to always advocate for BCBS, but in the last two months their service has been so abominable I can no longer in good faith recommend this company. All of their reps are outsourced, and cannot understand simple questions that I ask …
Beyond frustrated with this insurance. More than 17 calls to correct an incomplete last name in their system (which the mistake was on their end to begin with). …
Blue cross blue shield doesn’t allow your DOCTOR to prescribe three of the same medication to be taken daily…. Because apparently scummy insurance providers know what’s best for you as opposed to your medical doctor. They do this so your …
was COVID positive and went to get tested. BCBS said I was covered and it’s been months and I still haven’t been paid back for my COVID testing. BCBS doesn’t care about their members getting COVID. Just how they can keep their money.
Worst. Site. Ever. No doctors have hospital affiliations or anything listed other than an address and phone number. Feels very CraigsListy, which a health insurance provider should not.
My husband has had coverage with this entity of BCBS for many years. It is a retail policy, meaning not marketplace, not employer. We found new insurance and I canceled this policy for 11-1-2020.We moved to Florida and now have Florida Blue …
Their voice system could do better. When the office is on holiday, the system should inform that information early on rather than asking caller to provide lots of information then hanging up. Finally reached to a representative and was …
The last year this company has gone to pot. They split the company up and several phone calls later and several echat they give you the round around. The pharmacy group will not apply you deductible. If you have a chance go with another company.
For being the largest health insurance company in Illinois they have the absolute worst customer service and web experience in the world! It’s absolutely abysmal
Just terrible. They made me realize how much I can’t wait for the day predatory insurance companies like this finally die out and healthcare is recognized as a human right in this country. Horrible customer service. Horrible treatment.
I already rated my experience but they have called me for 3 weeks now leaving voice-mail of their automated service asking me questions. I called and asked for them to stop and they called me the **N-word** and were very …
They canceled my plan due to lack of payment then sent my checks back to me. I have an invoice and check stubs proving the payments were accepted. I know I was sending the correct amount because they provided insurance for the first several …
They simply do not have a clue. I got a letter stating they have knocked the only hospital in our town out of the network. Month later I got a letter saying “oops, no we didn’t”. …
I called Blue Cross Blue Shield of Illinois and they said I would be 100% covered. Well when all was said and done they didn’t. It took me 7 months of phone calls and arguing to get them to cover some of it. They also said my deductible was …
I was really surprised when I had to pay almost 40 $ for my flu vaccine (A preventive service that should be encouraged by insurance company/and every one involved in delivering healthcare). I am a full time employed resident doctor and this experience was really sad.
BCBSIL is not in the health insurance business. They are in the profit assurance business. Customer service is worse than useless. Corporate does not care. Their only concern is how much of my money they may get without providing any …
BCBC of Illinois is the worst company that exists. Every time I call I am transferred to another dept. who cannot help. I signed up for medical insurance that is in network with the health plan I chose, and the card has BCE on it so I …
My mother passed 11/14/22. While dying I called bcbs for her said only should pay one month she would be gone before. They said payment one day late is she was still with me we would be responsible for bills she would be canceled. She …
The Provider services is built around attrition, hoping that the hours of hold times will discourage you from providing services to their insured or collecting payments for services rendered. I have spent 4 hours on the phone today, two …
OMG! DO NOT purchase BCBS of IL insurance. They are the worst!!!! I have had insurance with them and they have a persistent pattern of terrible, awful interaction with their insured. Wait times, hold times, and usually an hour on the …
I’ve been in residential treatment for my mental health for BARELY 2 weeks. This program is supposed to be 4. BCBS of Illinois is trying to say I do not meet criteria for this level of care. Since 2019 I have been in 6 psych stays, and 3 …
If you want to see a perfect example of healthcare disparity and discrimination, look at Blue Cross & Blue Shield of Illinois. This company is a poster child of corporate discrimination and disparity among its customer base, where …
Terrible customer service, my father passed away in a tragic accident over a month ago. The only way we have to cover all of the expenses was his life insurance policy with Blue cross and blue shield of Illinois. They take as long as they …