Blue Cross Blue Shield of Michigan (BCBSM) is a health insurance company. It is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
600 E Lafayette Blvd, Detroit, MI 48226
Terrible. I chose the top tier medical insurance this year so as not to worry about medical costs. I wish you could get a refund for useless insurance. I have been calling for days, tried staying on hold, leaving several messages, …
I work here
Horrible service!
Great employer
Excellent place to work
Good
Great place to work
Poor customer service.
Worst customer service.
The insurance is the best!
I don’t have an opinion this place.
Too high for retired people
Great parking attendant!
Work here
Good experience, friendly Officers!
Asking too many personal questions just to get a quote
I work here so its nice
Intake representatives are absolutely rude.
Terrible and fraudulent
Easy to access from 375. Nice people.
Best healthcare insurance in the state.
I’m here every day! Since they pay my paycheck.
They owe us money and give me the runaround to get it back!
unhappy with bcbs of mi service i am a member for 18 yr.
Remarkable….friendly..nice cafeteia
If you have a choice, DO NOT choose BCBS. Emphasis on the BS part.
I called here and asked the rep to direct me to another department and he stated that I had the wrong department, he said goodbye and hung up on me.
They give you the run-around with pre authorizations and denials. Don’t expect to get what you pay for.
Their presence in the area improves the quality of life around downtown and supports revitalization of downtown core.
Worst Company to work for is contracted through this building. Called Eurest dining
The most unprofessional and racist group of people I have ever met.
I have been covered by them for 3 years, and I have not go to hospital for 3 years, and for the one one service: …
This insurance is only for people who don’t mine paying OUTRARGOUS prices for heath care.
I was called for a job threw a company called eurest when they first called chef Timothy told me he would contact me back then a week later they send me a offer letter threw my email which I️ never was interviewed for i got hired threw …
Horrible customer service. The representatives are not knowledgeable, they have no idea about coverage or billing, they just read off of the computer and tell you what you already know. No supervisor available on staff. Very disappointed. Coverage is totally ambiguous. I don’t recommend.
I work for Blue Cross Blue Shield… the company could not be better. It really is a great place to work.
I walked in with my 83 yr old Dad to get help with insurance needs and the customer service dept was very helpful and knowledgeable! Thank you Pamela for yout great smile and kindness. Very easy to get to and in and out of quickly too!
Wow. This must be the absolute worst customer service. Unreasonable wait times. They just keep transferring you around because no one knows what they’re doing. Incompetent to say the least.
Insurance goes up and the quality gets worse.
Ready to have a complete nervous breakdown over a billing matter that they blame me on and threatened to close my insurance Writing letters to fox2 nbc wxyz cnn and news and free press…update September 27th..nothings changed Paying almost …
Worst customer service, your company and what you provide is a joke! I spent over an hour calling bcbs of mi to be transferred, transferred again then to an automated system that never ends and never gives you what you need. It’s because of companies like you like healthcare is so screwed up!
The Best healthcare insurance I have ever had. I am with blues for more than 3 years now, Blue cross coverage is complete and covers all my needs. I have only very few encounters where I had to pay ‘few’ bucks out of pocket. …
You know, Health care is a scam. They say a preventative procedure is covered 100% and then you get billed thousands of dollars. You have to know insurance lingo and get the right codes or you get screwed over. It’s not their fault that the …
I have been on hold for almost an hour being transferred around to different departments for my enroll ID. I spoke with Shaqualia who was extremely unhelpful. Shaqualia was very argumentative and disrespectful. She kept putting me on hold numerous times. Horrible customer service
I get my insurance through the marketplace and have consistently had problems with BCBS. The first time was maybe 5 years ago, where the dropped me from my insurance with no good reason then the government tried to penalize me for no …
Terrible customer service. I was on the phone for over 3 hours today with them, spoke to 5 different representatives including supervisors, and got conflicting information and no answers. From the final rep, I asked him to send me in …
I was in a major car accident in 2019. They were barely there for me.instead of helping make sure I keep my insurance. They dropped it even though they knew of my situation. They called me multiple times making sure I was getting taken care …
its a good thing they are subsidized by the state. these guys couldnt find their butt with both hands. call the number on your card/ i did that not the right number. then i got the number to the main orifice getting past the robot was a …
Outsourcing their customer service was a huge mistake. Absolutely awful. Cannot get through to speak to someone in a timely manner and when you do they can’t understand what you are asking. Not everything can be done online.
You took my money for 22 years from my employer and can’t help my daughter. She was involved in a car accident but you don’t cover. She needs to be in rehabilitation center, but they won’t take my insurance. I call but no one help. 22 years and no customer service.
My plan with BCBSM is supposed to cover prenatal care 100%. I have received charges for almost $900 so far for a routine blood test, one visit with obstetrics, and 2 ultrasounds. When speaking with a customer service representative I was …
Terrible company…find another insurance!!! Outdated and they take way too long to process your claims. They do not have a web site or a fax number to upload information to get your claims paid faster. The claims department and authorization department do not communicate with each other. Absolutely ridiculous!!!
One of the most poorly run companies in US history. I’ve been a member of both BCN and BCBS through employers for over a decade. The customer service is abysmal and surely is within the lowest quartile measuring customer satisfaction. The …
They deserve 0 star. They are absolutely unhelpful and irresponsible. Specifically the billing department and the claims department. Multiple times I wasted hours and hours on the phone with no one having an answer for me. They had no clear …
They lied to me when I looked for a health plan. I am type 1 diabetic and was promised that insulin would not have to be paid from the deductible, it would be free because it’s considered preventative. Well I figured out that they screwed …