Blue Cross Blue Shield of North Dakota Reviews ( 23 )
Worst customer service! Takes about an hour to talk to a representative and when you finally get on a call with someone they dont know the answer! They will tell you that you should get a call back with an answer but you never do.
The people treat you like a person, not just a number. It is nice to see a company remember that they are in the business of helping, not just making money.
Great communication and knowledge in the wellness programs. We have learned so much from them. Also thanks for being a part of so many commmunity activities to spread health and wellness.
I left a less than stellar review on a customer service experience. They reached out to me about it to make it better. Seemed unorganized overall at first. It would be a lot better if they had customer callback options.
They will constantly call you, have no respect for you when you ask them to stop calling. 39 calls one day, 20 calls another all while I was trying to sleep between shifts.
They are always looking for a way out of paying!!! They would rather pay for daily visits to the Emergency Room, than pay for a wound care nurse to come out. They wont pay for the nurse visit as I am not home bound. I hope they enjoy paying for daily Emergency Room visits for the next 6 weeks.
Need a piece of Dr. Approved, medically necessary equipment. I have a prescription to buy this equipment. But with BCBS in order to make the patient eat more of the cost than they should, they require the patient to rent the equipment for …
a joke of a company when it comes to customer service. puts you on hold and then leaves you there. they never give you a forthright answer and are incredibly rude. pretty much you pay money to have horrible service and feel used.
I called today and at first spoke to a rep of BCBS of MN and I loved how kind and helping she was trying to be but then we learned that I had to speak with a rep from ND. All I could think is please don’t let it be someone who doesn’t want …
Never thought I would rate an insurance company five stars, but here I am lol. I am new to the whole insurance process, so I had a lottt of questions. I called the member service number listed on the insurance card. Thankfully, their …
Customer service? I can’t get them to answer my calls. Coverage? I can’t get them to give me a list of what and how I am covered. Get this, they for prescriptions they make you pay a copay. That’s okay. However, they add something else …
Customer service is a joke. I can’t believe how rude the customer service reps are, I have never had a pleasant one. I have to fight through the answering service for 10 mins to actually get a rep and then they act like I’m bothering them? …
I’d love to know whose idea it was to have health club reimbursements end after September for the year AND who decided to make it so all points not used by the end of October are lost. How is any of that member-focused? It sounds …
What’s the point of insurance if they never cover anything? It makes way more sense to just save up money each month and then cover any medical bills as they happen. They generally find loopholes to not actually cover most “unexpected” events anyways.
They took over ND Medicaid expansion and are not administering it properly. If you call 2 business days ahead of time to schedule transportation, they will tell you that you must call exactly 48 hrs ahead of time. If you call 48 hours ahead …
So I am a young adult trying to figure out how to file my insurance. So BIG shoutout to Sheila and to Heather for helping me!! They are WONDERFUL! I even made a friend! Bless their hearts!
They take your money under the guise of providing healthcare coverage. When you need it, they tell you your situation falls under and exemption. They profit from denying healthcare and they make HUNDREDS OF MILLIONS OF DOLLARS every year. …
I put this five stars for Kay. She is the only one who helped me. Kay is very friendly and polite. I had a problem with BCBSND for over a year. I made many calls, and no one helped me but Kay. I talked to her just once; she went through …
I understand insurance companies try to deny everything, however this instance and denial is absurd. My 7 month was suffering from a severe stomach virus with all the associated issues that come with it (going to the bathroom …
Worst customer service! Takes about an hour to talk to a representative and when you finally get on a call with someone they dont know the answer! They will tell you that you should get a call back with an answer but you never do.
Customer service is a joke. BCBS service should be called customer disservice.
Get a mobile app! Come into the digital age
The people treat you like a person, not just a number. It is nice to see a company remember that they are in the business of helping, not just making money.
Great communication and knowledge in the wellness programs. We have learned so much from them. Also thanks for being a part of so many commmunity activities to spread health and wellness.
Be careful using this company for insurance, BCBS is not accepted in many places.
I left a less than stellar review on a customer service experience. They reached out to me about it to make it better. Seemed unorganized overall at first. It would be a lot better if they had customer callback options.
They will constantly call you, have no respect for you when you ask them to stop calling. 39 calls one day, 20 calls another all while I was trying to sleep between shifts.
They are always looking for a way out of paying!!! They would rather pay for daily visits to the Emergency Room, than pay for a wound care nurse to come out. They wont pay for the nurse visit as I am not home bound. I hope they enjoy paying for daily Emergency Room visits for the next 6 weeks.
Need a piece of Dr. Approved, medically necessary equipment. I have a prescription to buy this equipment. But with BCBS in order to make the patient eat more of the cost than they should, they require the patient to rent the equipment for …
a joke of a company when it comes to customer service. puts you on hold and then leaves you there. they never give you a forthright answer and are incredibly rude. pretty much you pay money to have horrible service and feel used.
I called today and at first spoke to a rep of BCBS of MN and I loved how kind and helping she was trying to be but then we learned that I had to speak with a rep from ND. All I could think is please don’t let it be someone who doesn’t want …
absolutely terrible experience with BCBS of ND!!!!!
the 2.3 star reviews says it all!!
Never thought I would rate an insurance company five stars, but here I am lol. I am new to the whole insurance process, so I had a lottt of questions. I called the member service number listed on the insurance card. Thankfully, their …
Customer service? I can’t get them to answer my calls. Coverage? I can’t get them to give me a list of what and how I am covered. Get this, they for prescriptions they make you pay a copay. That’s okay. However, they add something else …
Customer service is a joke. I can’t believe how rude the customer service reps are, I have never had a pleasant one. I have to fight through the answering service for 10 mins to actually get a rep and then they act like I’m bothering them? …
I’d love to know whose idea it was to have health club reimbursements end after September for the year AND who decided to make it so all points not used by the end of October are lost. How is any of that member-focused? It sounds …
What’s the point of insurance if they never cover anything? It makes way more sense to just save up money each month and then cover any medical bills as they happen. They generally find loopholes to not actually cover most “unexpected” events anyways.
They took over ND Medicaid expansion and are not administering it properly. If you call 2 business days ahead of time to schedule transportation, they will tell you that you must call exactly 48 hrs ahead of time. If you call 48 hours ahead …
So I am a young adult trying to figure out how to file my insurance. So BIG shoutout to Sheila and to Heather for helping me!! They are WONDERFUL! I even made a friend! Bless their hearts!
They take your money under the guise of providing healthcare coverage. When you need it, they tell you your situation falls under and exemption. They profit from denying healthcare and they make HUNDREDS OF MILLIONS OF DOLLARS every year. …
I put this five stars for Kay. She is the only one who helped me. Kay is very friendly and polite. I had a problem with BCBSND for over a year. I made many calls, and no one helped me but Kay. I talked to her just once; she went through …
I understand insurance companies try to deny everything, however this instance and denial is absurd. My 7 month was suffering from a severe stomach virus with all the associated issues that come with it (going to the bathroom …