If someone tells you that they are going to call you back, don’t count on it. They never will. This is the absolute worst customer service you will ever encounter.
BLUE CROSS IS A JOKE. IT TAKES MY MONEY. THEN WONT PAY FOR MY MEDS. IT SAYS IT WILL IF THE DR. ORDERS IT, THEN THEY SAY NO .PUT THEY TAKE THERE PAYMENT
Literally waited on hold for an hour, just to ask a simple question. Gave up as it was apparent no one was going to help me. Extremely frustrated and can’t believe the terrible customer service
horrible customer service. disrespectful to providers. could care less about patients or providers. increases in premiums for consumers but no increases in reimbursement rates.
I have been waiting over 2 months to be reimbursed. I provided all the information they requested and they are still telling me it could take up to an additional 30 days! Horrible service!!!
Impossible to reach a person. The menus lead in loops, you can get on hold by pressing 9 about 50 times, but then no one answers the phone. Website doesn’t work either, I can’t resolve my billing issue.
Blue Cross regularly denies medication to senior citizens who need them so they can maintain their positive income flow…corporate greed is an ugly thing.
I added my dependents to my policy. but it never got updated we waited for 1 week. but no response. when i try to reach customer service they don’t even pick the call.
I have requested – four times – that an enrollment card be sent to me. Still no card. I have been enrolled for 0ver 5 weeks and no card. What am I supposed to do if I need to go to the hospital?
I’VE TRIED MAKING MY PAYMENT ON LINE FOR THE PAST TWO MONTHS. WITH ALL OF MY CORRECT INFORMATION INPUTTED I STILL CANNOT GET IN TO MAKE A PAYMENT. WILL SOMEONE FROM BCBS PLEASE GET BACK TO ME. THEN TRIED TO MAKE IT ON THE PHONE AND GOT CUT OFF.
Customer disservice at its most extreme. Give misinformation repeatedly. Take every opportunity to bilk every person out of every thing they can. Horrible beyond words. A customer is a $$ amount. Unrelated to, and in fact opposed to health care. Will not allow me to give zero stars. Would like to give negative 5.
blue cross had a claim on me that i notified them about 8 months ago theres no question blue cross is a great company ,,but they should look into the situation pertaing to me ,,after 8 months of promises as of today 03/23/2020 they still …
they will not cover my pneumonia shot and I am a senior with COPD. I have called repeated and got the run around. Well it will cost them thousands when I get pneumonia and be hospitalized.
Would you like to be able to use the website or call customer service? Well, good luck to you, doomed one. I have tried logging in to their sodding website a few dozen times over the past few years, and have been able to log in — with the …
BCBSRI is, without any question, the single most incompetent organization in America. They simply cannot get anything right, their Web site is an experiment in absolute terror. Were they not a monopoly, they would be out of business. Just absolutely the worst.
Very disorganized, training is inconsistent (5 different reps gave me different information), claims are inconsistent (I was told by someone at BCBSRI that ‘it depends on who sees the claim….some may be more lenient than others’.). I …
The website has major issues. Couldnt get an online payment to go through. Autopay has issues – double charged. Customer service gives you the run around — put on hold multiple times and calls last 45 mins at a minimum. Customer service …
No one at BCBS of RI is looking at these rating and/or reviews. If they where, their website and service would have improved. So therefore, why even ask for a rating/review, it is a waist of time.
Web Portal is actually completely broken. I would get into detail…but quite literally every feature I’ve used does not work. Customer service is no help, will lead you around in circles. Billing is a joke they will not accept payment, …
Wow! Do you folks read the reviews you get? Looks to me like you need a plan-wide initiative to rapidly improve service. I would start with an overhaul of your telephone service, including the miserable upfront telephonic runaround before you can speak to ANYONE who knows something about your company and/or health insurance in general.
What possible excuse can there be for BCBSRIs abysmal telephone customer non-service? After waiting to speak to a representative for 7 minutes, I was connected to Jessica and she hung up on me! Then, when I called back, I received an automated message saying that the office is closed! Yikes!
They force me to use a terrible pharmacy (Alliancerx). They’ve offered no solutions to my issues simply getting my meds. Insurance isnt of much use if you cant actually use it at a place that can get your prescription.
We had our insurance canceled because of non payment because their internet payment system would not work . now we are told we can’t be reinstated until January looking at going to Cigna after 2 years with bcbs sad they can leave our family uninsured because of them
Trying to make me pay all my medical bills for a surgery I did due to health condition by asking about the paper work and authorization that don’t exist for the medical condition I have and proving the the surgery I went through and test …
I’ve been given completely different answers to the same question by every employee I spoke to. 3 people hung up on me and never called back. One also laughed at me till she eventually hung up the phone when asking about car seats being …
BCBS works fine for me. I get it through my employer. I don’t know if that makes a difference. I’ve called their customer service line and not had a problem. Their website can be tricky. I suggest they update it and make it easier to navigate.
This is a despicable organization with profits being their only motivator. Think about this premise: Every time they deny a claim they make money. That’s it, pure and simple. My family has had to sue BXBS twice and we won both times. …
Trying to be philosophical, but this company embodies the worst aspects of corporate communication with customers. The poor reps try to help but they are often misinformed and hamstrung by a slow, crappy website, and brain-dead policies …
I have been on hold after a lengthy period of entering information on touch tone. This is my third attempt today to get a live person for a simple billing question. You will never get a real person at Blue Cross. I could not be more unhappy with the customer service.
My son who has leukodystrophy and cannot walk was denied a hoyer lift stating that this is not covered because it is a convenience. I’ve filed an appeal stating that if someone get hurt lifting him, it would cost them more in those bills …
As a physician, I have another perspective on Blue Cross and several other plans. I have been in practice for 15 years as a primary care doctor. I have watched my ability to obtain care for my patients erode due to interference by various …
If I could give BCBSRI no stars, I would. I am trying to deal with a denial of coverage for a PET/CT that was done for follow up of cancer. I was diagnosed with a second primary melanoma last summer and had various imaging studies pre-op …
Life line benefits app and company lies on faults advertising like extra strength Tylenol and other products can’t believe this company running scum products on there own app and Facebook
deny,deny,deny almost every prescription my doctor writes is denied.
So, Ipay out of pocket which doesn’t even go on my yearly “out of pocket limit” What a shameful group they are AND the other company UHC is even worse. when will the government allow real health care competition?
They are lazy and ignorant! I filled out paperwork last month to join my husbands health plan because we just got married. I got my card in the mail yesterday with my first name spelled incorrectly. I called and asked them to fix it but he …
I think it’s funny how I came to post my own negative review of this company and found that one star was their highest ranking score. It is appropriate though. The claims handling, the consumer fraud and runaround, the lack of customer …
Blue Cross & Blue Shield of Rhode Island offers abysmal service and continually increase my rates every year. A federal study of their marketing and efficiencies I’m sure would tell a story of waste, errors, redundancy, and a revenue-first …
My doctors are always surprised by the great coverage my insurance covers. Yes, it is expensive, but ya get what you pay for. We get this through my husbands company and have not had any issues with it. My prenatal coverage has been great.
No satisfaction to my question about why my no-frills generic blood pressure medication (valsartan) has been reclassified as a “preferred generic”. The difference is not in the drug, it’s in the business rationale. My previous refills …
AWFUL! I just received a phone call from BCBS of RI stating they were responding to a question I had recently placed. I have been living in NM for the past 3 years and have an insurance plan with BCBS of NM. I asked the customer service …
As a physician I feel insulted everytime I am told that I can not prescribe the amount of medicine my patients need. They often do not pay for 2 pills a day but only 1 so a patient is allowed to take 1/2 of what he needs. People pay this company and they are denied the care they pay for ?
BCBSRI has been our health insurance provider for the last 10 years mostly because they are one of only two options in RI for choosing your own doctor, and the other provider doesn’t have as many plans offered to meet our needs. We own our …
I am 66 and have had BCBS of Rhode Island for 13 years. They provide THE BEST CUSTOMER SERVICE of ANY company I have dealt with in my life. EVER. PERIOD!!! They answer promptly; the representatives are courteous and professional; and …
This company is terrible with service and coverage. Over the past years, I have had to call, complain, file appeals etc. They raise their rates, with less coverage, add increasing deductibles etc. Recently they denied my doctors order for …
I am 66 minutes in, called 3 different numbers provided by Blue Cross, had one disconnect, and spoke to 7 people – I have not been able to accomplish a simple cancellation although I have been assured that I am the best part of BCBS. …
To say im dissapointed is an understatment. After coming off my parents healthcare to start off this year i call them to get coverage. My work offers a rather poor plan so i decided to go with an indepdnant plan with them, i call up and …
I’ve always felt a real dis-ease with BC/BS because they have denied care in the past. I had few choices and I chose them again three years ago and
nothing has changed. High deductible, long waits for customer service, lots of …
Attempted to enroll wife on my policy during open enrollment. Filled out application online and never received a call/email/mail about policy. Went to BCBS store in Warwick. Was told that they have no record of my application, even …
After reading these reviews what is the issue with medicare for all. People love the health providers but hate their insurance. I have had both United and BCBS and they are rated zero and 1 stars (in that order). Both lie and deny, where is senator Whitehouse now? Oh right taxpayers pay for his gold standard health insurance.
They constantly CANCEL my coverage even though they say you have 30 days to pay the premium (because they’ll take several days before they process it! Which causes it to lapse) and WHY in this DAY & AGE do they NOT accept credit card …
If I could give zero stars I would! This is the worst insurance company I have EVER dealt with. Last year, they did okay but this year it is a nightmare. They LOST all the information for my HSA and it has taken 2 months for ME to sort it …
If I could rate 0 stars, I would. I began my coverage on December 1st of this year, between the mistakes of my address, HSA account, etc. I have the money in my HSA account, but cannot touch or use it. IT IS NOW DECEMBER 18th. Cannot pick …
I have to say, I am thoroughly shocked by these reviews. My experience has been really good. My doctors have no problem getting anything approved, all my doctors and my pharmacy accept the plan, I have had 2 issues with being billed by the …
BCBS of RI is running a scam and defrauding hardworking people. Do not use them if you can avoid it! There is hidden information about limitations to your benefits that they do not tell consumers – it is nowhere on their website, their app, …
Horrible, horrible website, horrible, horrible billing system. I pay for my dental for my family and I pay 2 months in advance. I don’t get billings promptly and when I go online (after having to log-in 9 times) I am told I don’t have a …
Horrible horrible horrible.
Website is useless, app is useless. You are not able to get any information on costs, doctors In network… This health insurance is useless. You have to spend …
The web site is useless. The customer service reps are uninformed and incompetent. The coverage is useless. The management consists of morons. No one there knows what they’re doing! It must be great operating in a state where you have no …
I have nothing negative to say about BCBS of Rhode Island. Last Friday, I tried to make a payment at the Blue Store. They told me they didn’t take payments at the Blue Store to reduce the transmission of COVID-19. They advised me to send a …
If a score of 0 were acceptable it would be deserved. The service itself is fine. The mere fact that you expect me to find a PCP on my own when I am paying you yearly to do that for me is absurd. Its a given that all health care systems are …
Pay thousands a year for insurance to have nothing covered. No one that has insurance should have to make a decision on getting treatment because of the crazy bills they will receive. THIS COMPANY SCAMS PEOPLE. Without insurance i would’ve …
I’ve had this insurance for a few years now the first time I used it for prenatal care I have so may bills I have to pay for and they keep coming. Before I started my doctors visit I called customer service on getting a clinic to start …
Excellent customer service. You can tell they truly care about their members. My husband has significant health issues and if it weren’t for BCBS there’s no way we’d be able to afford his treatments. They are life savers. I appreciate the work they do!
I recently found out the Blue Cross Blue Shield does not cover telehealth. Spoke to my pcp via phone call for my annual physical back in January 2021 when they weren’t not doing in person visits due to the pandemic. My claim was denied and …
I am new to BCBS since. I had a little problem and had to call customer service. I talked to Denice. She did everything she could to help me including calling another number, staying on the line and entering the numbers for me and staying …
Very bad coverage and confusing online management systems. The BCBSRI refuses even to put summary of benefit online, let alone coverage of doctors and services. Also, it does not cover international medical treatment, which is way behind health insurance from other states.
If I could give a 0, I would. This company doesn’t cover anything. My child takes gymnastics, but doesn’t qualify for reimbursement. I have a connective tissue disorder and need durable medical equipment, they won’t cover my medical …
BCBS of RI is BS. I pay the highest premiums my company offers and still get demolished with copays every time I need to pick up Diabetes prescriptions at the pharmacy. Just paid a 90 dollar copay for a 1 month supply of Dexcom sensors …
Annual deductible is absolutely ridiculous. I’d imagine 9 out of ten people would pay less, have more PCP options just paying out of pocket when health issues arise. I don’t know how BCBS employees sleep at night working for a company that …
This company is the worst. Employer pays half and it still costs us 800/month for two with 6,000 family deductible. So you meet that and then there is co-insurance as well! My husband had cancer and many tests were not covered, so sad. They …
If I could give ZERO stars I would. This insurance company is TERRIBLE. Customer service is beyond incompetent, they give misinformation about coverage and use third party services to make getting prescriptions nearly impossible for the …
Every year Blue Cross offers their Blue chip for Medicare Value members a Wellness Reimbursement for the cost of participating in activities including bowling, dancing, swimming, golf, tennis, and yoga. Every year they have reimbursed me …
YOUR WEBSITE SUCKS!!!!!!!!!!!!
Is Providence location even open anymore?
Solid, improving company with dedicated staff
I am not able to get through. The line keeps hanging up.
Trying to add my partner to my policy and its legit a nightmare.
This a amazing. (My mom works here but from home in Virginia )
the representative have no idea of what they are talking about. we spoke with many people and always got a different answer. terrible service.
After speaking with a representative for three hours, I was provided a non-answer that should have taken 30 seconds.
Customer service is atrocious. Spent an obscene amount of time trying to figure out how to speak with a real person and still haven’t succeeded.
All I know is I would hate to have a job on the escalation team!!! After reading these reviews that must be a nightmare of a job!
If someone tells you that they are going to call you back, don’t count on it. They never will. This is the absolute worst customer service you will ever encounter.
Amount: $ 308.81
Fee: $ 8.95
Total Amount: $ 317.76 …
BLUE CROSS IS A JOKE. IT TAKES MY MONEY. THEN WONT PAY FOR MY MEDS. IT SAYS IT WILL IF THE DR. ORDERS IT, THEN THEY SAY NO .PUT THEY TAKE THERE PAYMENT
Literally waited on hold for an hour, just to ask a simple question. Gave up as it was apparent no one was going to help me. Extremely frustrated and can’t believe the terrible customer service
Well, I was going to research BCBS for this year’s coverage. After reading the reviews, I think I’ll watch a movie instead.
horrible customer service. disrespectful to providers. could care less about patients or providers. increases in premiums for consumers but no increases in reimbursement rates.
I have been waiting over 2 months to be reimbursed. I provided all the information they requested and they are still telling me it could take up to an additional 30 days! Horrible service!!!
Tried to get an agent over the phone, after an hour it rings then disconnect.
avoid this company if you can.
Impossible to reach a person. The menus lead in loops, you can get on hold by pressing 9 about 50 times, but then no one answers the phone. Website doesn’t work either, I can’t resolve my billing issue.
Blue Cross regularly denies medication to senior citizens who need them so they can maintain their positive income flow…corporate greed is an ugly thing.
Pretty sure blue cross doesn’t actually know how to process claims. But don’t worry their complaint department and management is just as incompetent.
You get sick on a Monday, Blue Cross Blue Shield RI only covers you on a Tuesday. Their plans are brutal and should be criminal. Not a fan.
I added my dependents to my policy. but it never got updated we waited for 1 week. but no response. when i try to reach customer service they don’t even pick the call.
Very rude customer service staff hung ip on me twice
The worst EVER! Apps crash constantly and benefits dashboard is not functional. Tried to pay a bill and kept getting rerouted to the login page.
So lucky to have such great coverage. Yea it’s a little pricy, but it pays itself off if you use. Great gym benefits.
I have requested – four times – that an enrollment card be sent to me. Still no card. I have been enrolled for 0ver 5 weeks and no card. What am I supposed to do if I need to go to the hospital?
I’VE TRIED MAKING MY PAYMENT ON LINE FOR THE PAST TWO MONTHS. WITH ALL OF MY CORRECT INFORMATION INPUTTED I STILL CANNOT GET IN TO MAKE A PAYMENT. WILL SOMEONE FROM BCBS PLEASE GET BACK TO ME. THEN TRIED TO MAKE IT ON THE PHONE AND GOT CUT OFF.
Customer disservice at its most extreme. Give misinformation repeatedly. Take every opportunity to bilk every person out of every thing they can. Horrible beyond words. A customer is a $$ amount. Unrelated to, and in fact opposed to health care. Will not allow me to give zero stars. Would like to give negative 5.
blue cross had a claim on me that i notified them about 8 months ago theres no question blue cross is a great company ,,but they should look into the situation pertaing to me ,,after 8 months of promises as of today 03/23/2020 they still …
Prior authorization for everything and then they deny it anyway. They rather you die then cover you
they will not cover my pneumonia shot and I am a senior with COPD. I have called repeated and got the run around. Well it will cost them thousands when I get pneumonia and be hospitalized.
Would you like to be able to use the website or call customer service? Well, good luck to you, doomed one. I have tried logging in to their sodding website a few dozen times over the past few years, and have been able to log in — with the …
Referral is all set. Get to Doctors office. Never heard from Blue Cross. Blue Cross will call me back within 48 hours.
400$ a month for literally nothing. Actually terrible service.
BCBSRI is, without any question, the single most incompetent organization in America. They simply cannot get anything right, their Web site is an experiment in absolute terror. Were they not a monopoly, they would be out of business. Just absolutely the worst.
Very disorganized, training is inconsistent (5 different reps gave me different information), claims are inconsistent (I was told by someone at BCBSRI that ‘it depends on who sees the claim….some may be more lenient than others’.). I …
The website has major issues. Couldnt get an online payment to go through. Autopay has issues – double charged. Customer service gives you the run around — put on hold multiple times and calls last 45 mins at a minimum. Customer service …
No one at BCBS of RI is looking at these rating and/or reviews. If they where, their website and service would have improved. So therefore, why even ask for a rating/review, it is a waist of time.
Web Portal is actually completely broken. I would get into detail…but quite literally every feature I’ve used does not work. Customer service is no help, will lead you around in circles. Billing is a joke they will not accept payment, …
Wow! Do you folks read the reviews you get? Looks to me like you need a plan-wide initiative to rapidly improve service. I would start with an overhaul of your telephone service, including the miserable upfront telephonic runaround before you can speak to ANYONE who knows something about your company and/or health insurance in general.
What possible excuse can there be for BCBSRIs abysmal telephone customer non-service? After waiting to speak to a representative for 7 minutes, I was connected to Jessica and she hung up on me! Then, when I called back, I received an automated message saying that the office is closed! Yikes!
They force me to use a terrible pharmacy (Alliancerx). They’ve offered no solutions to my issues simply getting my meds. Insurance isnt of much use if you cant actually use it at a place that can get your prescription.
We had our insurance canceled because of non payment because their internet payment system would not work . now we are told we can’t be reinstated until January looking at going to Cigna after 2 years with bcbs sad they can leave our family uninsured because of them
Trying to make me pay all my medical bills for a surgery I did due to health condition by asking about the paper work and authorization that don’t exist for the medical condition I have and proving the the surgery I went through and test …
I’ve been given completely different answers to the same question by every employee I spoke to. 3 people hung up on me and never called back. One also laughed at me till she eventually hung up the phone when asking about car seats being …
BCBS works fine for me. I get it through my employer. I don’t know if that makes a difference. I’ve called their customer service line and not had a problem. Their website can be tricky. I suggest they update it and make it easier to navigate.
This is a despicable organization with profits being their only motivator. Think about this premise: Every time they deny a claim they make money. That’s it, pure and simple. My family has had to sue BXBS twice and we won both times. …
Trying to be philosophical, but this company embodies the worst aspects of corporate communication with customers. The poor reps try to help but they are often misinformed and hamstrung by a slow, crappy website, and brain-dead policies …
I have been on hold after a lengthy period of entering information on touch tone. This is my third attempt today to get a live person for a simple billing question. You will never get a real person at Blue Cross. I could not be more unhappy with the customer service.
My son who has leukodystrophy and cannot walk was denied a hoyer lift stating that this is not covered because it is a convenience. I’ve filed an appeal stating that if someone get hurt lifting him, it would cost them more in those bills …
As a physician, I have another perspective on Blue Cross and several other plans. I have been in practice for 15 years as a primary care doctor. I have watched my ability to obtain care for my patients erode due to interference by various …
If I could give BCBSRI no stars, I would. I am trying to deal with a denial of coverage for a PET/CT that was done for follow up of cancer. I was diagnosed with a second primary melanoma last summer and had various imaging studies pre-op …
Life line benefits app and company lies on faults advertising like extra strength Tylenol and other products can’t believe this company running scum products on there own app and Facebook
deny,deny,deny almost every prescription my doctor writes is denied.
So, Ipay out of pocket which doesn’t even go on my yearly “out of pocket limit” What a shameful group they are AND the other company UHC is even worse. when will the government allow real health care competition?
They are lazy and ignorant! I filled out paperwork last month to join my husbands health plan because we just got married. I got my card in the mail yesterday with my first name spelled incorrectly. I called and asked them to fix it but he …
I think it’s funny how I came to post my own negative review of this company and found that one star was their highest ranking score. It is appropriate though. The claims handling, the consumer fraud and runaround, the lack of customer …
Blue Cross & Blue Shield of Rhode Island offers abysmal service and continually increase my rates every year. A federal study of their marketing and efficiencies I’m sure would tell a story of waste, errors, redundancy, and a revenue-first …
My doctors are always surprised by the great coverage my insurance covers. Yes, it is expensive, but ya get what you pay for. We get this through my husbands company and have not had any issues with it. My prenatal coverage has been great.
No satisfaction to my question about why my no-frills generic blood pressure medication (valsartan) has been reclassified as a “preferred generic”. The difference is not in the drug, it’s in the business rationale. My previous refills …
AWFUL! I just received a phone call from BCBS of RI stating they were responding to a question I had recently placed. I have been living in NM for the past 3 years and have an insurance plan with BCBS of NM. I asked the customer service …
As a physician I feel insulted everytime I am told that I can not prescribe the amount of medicine my patients need. They often do not pay for 2 pills a day but only 1 so a patient is allowed to take 1/2 of what he needs. People pay this company and they are denied the care they pay for ?
BCBSRI has been our health insurance provider for the last 10 years mostly because they are one of only two options in RI for choosing your own doctor, and the other provider doesn’t have as many plans offered to meet our needs. We own our …
I am 66 and have had BCBS of Rhode Island for 13 years. They provide THE BEST CUSTOMER SERVICE of ANY company I have dealt with in my life. EVER. PERIOD!!! They answer promptly; the representatives are courteous and professional; and …
This company is terrible with service and coverage. Over the past years, I have had to call, complain, file appeals etc. They raise their rates, with less coverage, add increasing deductibles etc. Recently they denied my doctors order for …
I am 66 minutes in, called 3 different numbers provided by Blue Cross, had one disconnect, and spoke to 7 people – I have not been able to accomplish a simple cancellation although I have been assured that I am the best part of BCBS. …
To say im dissapointed is an understatment. After coming off my parents healthcare to start off this year i call them to get coverage. My work offers a rather poor plan so i decided to go with an indepdnant plan with them, i call up and …
I’ve always felt a real dis-ease with BC/BS because they have denied care in the past. I had few choices and I chose them again three years ago and
nothing has changed. High deductible, long waits for customer service, lots of …
Attempted to enroll wife on my policy during open enrollment. Filled out application online and never received a call/email/mail about policy. Went to BCBS store in Warwick. Was told that they have no record of my application, even …
After reading these reviews what is the issue with medicare for all. People love the health providers but hate their insurance. I have had both United and BCBS and they are rated zero and 1 stars (in that order). Both lie and deny, where is senator Whitehouse now? Oh right taxpayers pay for his gold standard health insurance.
They constantly CANCEL my coverage even though they say you have 30 days to pay the premium (because they’ll take several days before they process it! Which causes it to lapse) and WHY in this DAY & AGE do they NOT accept credit card …
If I could give zero stars I would! This is the worst insurance company I have EVER dealt with. Last year, they did okay but this year it is a nightmare. They LOST all the information for my HSA and it has taken 2 months for ME to sort it …
If I could rate 0 stars, I would. I began my coverage on December 1st of this year, between the mistakes of my address, HSA account, etc. I have the money in my HSA account, but cannot touch or use it. IT IS NOW DECEMBER 18th. Cannot pick …
Actually -3 stars….But Google won’t allow it!
I discovered my Blue Cross plan had been “cancelled” when I went to pick up my prescription on 1/5/18. …
I have to say, I am thoroughly shocked by these reviews. My experience has been really good. My doctors have no problem getting anything approved, all my doctors and my pharmacy accept the plan, I have had 2 issues with being billed by the …
BCBS of RI is running a scam and defrauding hardworking people. Do not use them if you can avoid it! There is hidden information about limitations to your benefits that they do not tell consumers – it is nowhere on their website, their app, …
Horrible, horrible website, horrible, horrible billing system. I pay for my dental for my family and I pay 2 months in advance. I don’t get billings promptly and when I go online (after having to log-in 9 times) I am told I don’t have a …
Horrible horrible horrible.
Website is useless, app is useless. You are not able to get any information on costs, doctors In network… This health insurance is useless. You have to spend …
The web site is useless. The customer service reps are uninformed and incompetent. The coverage is useless. The management consists of morons. No one there knows what they’re doing! It must be great operating in a state where you have no …
Highway robbery! 14000$ a year for a family of 2 with a 4100$ deductible! These people should be put in prison! How can you sleep at night?
I have nothing negative to say about BCBS of Rhode Island. Last Friday, I tried to make a payment at the Blue Store. They told me they didn’t take payments at the Blue Store to reduce the transmission of COVID-19. They advised me to send a …
If a score of 0 were acceptable it would be deserved. The service itself is fine. The mere fact that you expect me to find a PCP on my own when I am paying you yearly to do that for me is absurd. Its a given that all health care systems are …
Pay thousands a year for insurance to have nothing covered. No one that has insurance should have to make a decision on getting treatment because of the crazy bills they will receive. THIS COMPANY SCAMS PEOPLE. Without insurance i would’ve …
I’ve had this insurance for a few years now the first time I used it for prenatal care I have so may bills I have to pay for and they keep coming. Before I started my doctors visit I called customer service on getting a clinic to start …
Excellent customer service. You can tell they truly care about their members. My husband has significant health issues and if it weren’t for BCBS there’s no way we’d be able to afford his treatments. They are life savers. I appreciate the work they do!
I recently found out the Blue Cross Blue Shield does not cover telehealth. Spoke to my pcp via phone call for my annual physical back in January 2021 when they weren’t not doing in person visits due to the pandemic. My claim was denied and …
I am new to BCBS since. I had a little problem and had to call customer service. I talked to Denice. She did everything she could to help me including calling another number, staying on the line and entering the numbers for me and staying …
Very bad coverage and confusing online management systems. The BCBSRI refuses even to put summary of benefit online, let alone coverage of doctors and services. Also, it does not cover international medical treatment, which is way behind health insurance from other states.
If I could give a 0, I would. This company doesn’t cover anything. My child takes gymnastics, but doesn’t qualify for reimbursement. I have a connective tissue disorder and need durable medical equipment, they won’t cover my medical …
BCBS of RI is BS. I pay the highest premiums my company offers and still get demolished with copays every time I need to pick up Diabetes prescriptions at the pharmacy. Just paid a 90 dollar copay for a 1 month supply of Dexcom sensors …
Annual deductible is absolutely ridiculous. I’d imagine 9 out of ten people would pay less, have more PCP options just paying out of pocket when health issues arise. I don’t know how BCBS employees sleep at night working for a company that …
This company is the worst. Employer pays half and it still costs us 800/month for two with 6,000 family deductible. So you meet that and then there is co-insurance as well! My husband had cancer and many tests were not covered, so sad. They …
If I could give ZERO stars I would. This insurance company is TERRIBLE. Customer service is beyond incompetent, they give misinformation about coverage and use third party services to make getting prescriptions nearly impossible for the …
Every year Blue Cross offers their Blue chip for Medicare Value members a Wellness Reimbursement for the cost of participating in activities including bowling, dancing, swimming, golf, tennis, and yoga. Every year they have reimbursed me …