The absolute worst. Emails don’t work. Live people can’t be reached. Phone numbers printed on business cards don’t work. The absolute worst in customer service
I got a letter from these clowns and they can’t get me a continuation form for me that they said they could in a letter to me from them. Completely incompetent
Terrible service, seems impossible to get anybody on the phone. They had poor customer service years ago when I used them for my corporate plan and their customer service gets worse every year.
I was hoping to meet one of my marching band members Taylor Swift after waiting 3 hours I figured she just stood me up I hope the confirmation has got through to the school district and our College scholarship fund money of 10 million …
Unless you have a medical condition that is somehow covered, which is rare, or you’re pregnant, its not worth it. After you pay off all of the deductibles, they barely even help with anything anyways.
Unable to get anyone to answer. The automated system can’t answer questions and the benefits are so low for the best package they offer. Very disappointed because irs one of the only options in Wyoming
No stars. It took me 6 different phone calls to receive a basic direction. If I ran my business this way I’d be long gone…..It would only let me post this if I assigned a star, which I was reluctant to do.
I have called the phone number probably six times since we have insurance with them. Needless to say, I have to take the day off work to just get through an agent. 45 minutes is average waiting time to reach an agent.
On hold for hours at a time to be told….we arnt sure whats going on with that claim that is 3 years old that we should have paid on and havent and has been sent to collections. Sorry about that. By far the moat grossly missmanaged group in America. Taking money and doing nothing that is in your plan of care. Thanks guysA
I was reading through the reviews and was dreading to call fearing a long wait time or that I wouldn’t receive the information I needed, but when I called this morning they answered promptly, the woman who answered was very polite and she …
As a provider trying to reach a live representative, hold times typically exceed 60 minutes. Completely unacceptable. They are either completely understaffed, or this is by choice/design and just don’t care about customer service.
They are the most incompetent fools I’ve ever dealt with. They give no real answers and have been coached to speak in a legalese way. You can count on them to botch everything. They cover very little. Don’t waste your time calling, you …
Wyoming should be ashamed to have this company in this state, it is the worst company ever. There charges are highway robey. There customer service socks.
The worst thing about living in Wyoming is that whether your on unemployment or are working there is no affordable or good health insurance providers. The lowest plan offered has a deductible of over $8000 & costing almost $500 a month. I would rather pay out of pocket then pay for some worthless plan from BCBS of wyoming.
BCBS said a $64,000 January 2019 emergency charge was out of network and that I owed the full amount. After months of fighting, they admitted that they had a new computer system that was putting all claims as out of network. In MAY they …
I am very disappointed in the service I received. 25 minutes on hold, no answer. I took an afternoon off on Tuesday after 1:00 pm MST, stopped by the office. The receptionist said, she might have a person to talk to. She made a phone …
Worst customer service you can buy. The agent just hung up on me! When you call the “help” line you get to listen for what seems an eternity about all the things you can do online. BUT when I try to do anything online I always get a …
Can zero stars be a choice? For some reason my company switched insurance providers and I have had problems ever sense. They are absolutely awful. Can never find any of my information, mess up my claims EVERY time.
Absolutely terrible experiences. Appeal processes take twice as long to complete as my policy states. Apparently their doctor knows better than mine even though they haven’t seen my medical records. I met my co-insurance and deductible and …
Been waiting three months for them to pay some bills. They keep telling me I haven’t completed paperwork to verify I don’t have other insurance. I have done this three times. I keep calling and they tell me they will resubmit and it may …
I say the same thing, horrible customer service. Your company should be ashamed of how much u charge for insurance. People starve to death so u can laugh your way to the bank.
Nothing like going on vacation and needing to rely on insurance. Called four times, finally after the 4th time I got to help that I needed and that was just to find where I could go for out-of-area insurance providers. And, remember that …
Can’t get ahold of them. In December, I left two messages and even wrote a letter. More messages left in January. Nothing. Couldn’t get logged on due to technical issues, so no help there as it gave me the same number to call. …
I’ve had WHIP(Wyoming Health Insurance Pool) through them for about 4 years now, and never had any problems at all. When I had to go into the office to talk to someone, they were very polite and knowledgeable. And the insurance works really well for me! So, my experience with them has been 5 stars.
I’ve had a lot of jobs in my life, and thus lots of insurance. I doubt many insurance companies have rave reviews, but BCBSWY really is the worst I’ve ever had. Had a baby on this insurance and they have pretty much denied every claim for …
I am stunned at the level of disrespect coming from this company. In the last 3 years, I have had an ongoing battle with cancer. This year, I was told my diagnostic tests will be deductible again, as opposed to covered under lifetime. When …
ABSOLUTE WORST INSURANCE I HAVE EVER HAD!!!!!! Prefer to die then deal with them. Being sent to collections because they can’t pay claims correctly or in a timely manner and when I call during their normal business hours a recording says to …
This is the absolute most ABSURD insurance I have ever had to deal with. They ABSOLUTELY DO NOT CARE ABOUT THE PEOPLE THEY INSURE. I have sat on the phone the last 2 days on hold for over 2 hours waiting for a representative. I emailed them …
If I could give negative stars, I would.
Not only do the “customer service” reps not know what’s going on with the account, the phone payment system won’t complete transactions. Online won’t complete …
As an insurance company I give them one star. As a toll free music line I give them five stars. That averages out to 3 stars. The last two days I’ve held for over an hour trying to reach a representative. Fortunately, their rendition of …
The worst customer service out of any company I have ever had to speak with in my life. I would avoid using them at all cost if you can. Its a real shame that in Wyoming they are your only choice for health insurance through the …
You think an insurance company would make it as easy as possible to pay them, right? Not BCBS. All I want to do is pay my premium, and their 3rd party billing website fails to initiate scheduled payments that were set up two weeks ahead of …
If I could give them zero stars, I would. I have sat on hold for a combined 2 hrs for the same issue and still have not talked to someone. They have applied a deductible amount to a separate out-of-network deductible when it was a charge …
Horrible customer service. The right hand doesn’t know what the left hand is doing and all the representatives are rude. I had a routine visit to my in-network primary doctor for a sinus infection in early February which falls under the $30 …
LONG CALL HOLDS
Great insurance
Great place to work!!!!
website is always down, how is anyone supposed to use it?
Don’t ever expect to get ahold of them.
computer system doesn’t work. cannot speak with a human. failure.
Been on hold for over half an hour. does anyone work here?
Horrible customer service. No agents available for a simple quote.
Is basically worthless, and is not in anyway helping me to have this insurance.
If I could give this company 0 stars, I would. This is a bad company.
Call hold times routinely exceed 1 hour. Completely unacceptable.
Absolutely terrible. I hope I never have to deal with them again.
Very Rude Representatives! Not willing to help with anything! Very dissatisfied with the service they provide!
this place is the worst but theyre the only show in the state. if i could give zero stars i would
The absolute worst. Emails don’t work. Live people can’t be reached. Phone numbers printed on business cards don’t work. The absolute worst in customer service
I got a letter from these clowns and they can’t get me a continuation form for me that they said they could in a letter to me from them. Completely incompetent
Worst insurance company ever. Incompetence at the highest level. If u pick them voluntarily your an idiot
Save yourself the trouble, if you need anything go in person. Will take five minutes compared to hours of phone calls and emails.
very bad people that mock you
Terrible service, seems impossible to get anybody on the phone. They had poor customer service years ago when I used them for my corporate plan and their customer service gets worse every year.
I was hoping to meet one of my marching band members Taylor Swift after waiting 3 hours I figured she just stood me up I hope the confirmation has got through to the school district and our College scholarship fund money of 10 million …
Unless you have a medical condition that is somehow covered, which is rare, or you’re pregnant, its not worth it. After you pay off all of the deductibles, they barely even help with anything anyways.
Fix your forgot password/username link… also paying bills should not be complicated.
Unable to get anyone to answer. The automated system can’t answer questions and the benefits are so low for the best package they offer. Very disappointed because irs one of the only options in Wyoming
No stars. It took me 6 different phone calls to receive a basic direction. If I ran my business this way I’d be long gone…..It would only let me post this if I assigned a star, which I was reluctant to do.
I have called the phone number probably six times since we have insurance with them. Needless to say, I have to take the day off work to just get through an agent. 45 minutes is average waiting time to reach an agent.
On hold for hours at a time to be told….we arnt sure whats going on with that claim that is 3 years old that we should have paid on and havent and has been sent to collections. Sorry about that. By far the moat grossly missmanaged group in America. Taking money and doing nothing that is in your plan of care. Thanks guysA
I was reading through the reviews and was dreading to call fearing a long wait time or that I wouldn’t receive the information I needed, but when I called this morning they answered promptly, the woman who answered was very polite and she …
As a provider trying to reach a live representative, hold times typically exceed 60 minutes. Completely unacceptable. They are either completely understaffed, or this is by choice/design and just don’t care about customer service.
They are the most incompetent fools I’ve ever dealt with. They give no real answers and have been coached to speak in a legalese way. You can count on them to botch everything. They cover very little. Don’t waste your time calling, you …
Wyoming should be ashamed to have this company in this state, it is the worst company ever. There charges are highway robey. There customer service socks.
worse ever. Most rude employee ever
They basically took ~$350 after I became a member of a different plan.
We had an individual plan for our family of 3 (2 early 30s and 1 child) which …
The worst thing about living in Wyoming is that whether your on unemployment or are working there is no affordable or good health insurance providers. The lowest plan offered has a deductible of over $8000 & costing almost $500 a month. I would rather pay out of pocket then pay for some worthless plan from BCBS of wyoming.
BCBS said a $64,000 January 2019 emergency charge was out of network and that I owed the full amount. After months of fighting, they admitted that they had a new computer system that was putting all claims as out of network. In MAY they …
I am very disappointed in the service I received. 25 minutes on hold, no answer. I took an afternoon off on Tuesday after 1:00 pm MST, stopped by the office. The receptionist said, she might have a person to talk to. She made a phone …
Worst customer service you can buy. The agent just hung up on me! When you call the “help” line you get to listen for what seems an eternity about all the things you can do online. BUT when I try to do anything online I always get a …
Can zero stars be a choice? For some reason my company switched insurance providers and I have had problems ever sense. They are absolutely awful. Can never find any of my information, mess up my claims EVERY time.
Absolutely terrible experiences. Appeal processes take twice as long to complete as my policy states. Apparently their doctor knows better than mine even though they haven’t seen my medical records. I met my co-insurance and deductible and …
Been waiting three months for them to pay some bills. They keep telling me I haven’t completed paperwork to verify I don’t have other insurance. I have done this three times. I keep calling and they tell me they will resubmit and it may …
I say the same thing, horrible customer service. Your company should be ashamed of how much u charge for insurance. People starve to death so u can laugh your way to the bank.
Nothing like going on vacation and needing to rely on insurance. Called four times, finally after the 4th time I got to help that I needed and that was just to find where I could go for out-of-area insurance providers. And, remember that …
Can’t get ahold of them. In December, I left two messages and even wrote a letter. More messages left in January. Nothing. Couldn’t get logged on due to technical issues, so no help there as it gave me the same number to call. …
I’ve had WHIP(Wyoming Health Insurance Pool) through them for about 4 years now, and never had any problems at all. When I had to go into the office to talk to someone, they were very polite and knowledgeable. And the insurance works really well for me! So, my experience with them has been 5 stars.
I’ve had a lot of jobs in my life, and thus lots of insurance. I doubt many insurance companies have rave reviews, but BCBSWY really is the worst I’ve ever had. Had a baby on this insurance and they have pretty much denied every claim for …
I am stunned at the level of disrespect coming from this company. In the last 3 years, I have had an ongoing battle with cancer. This year, I was told my diagnostic tests will be deductible again, as opposed to covered under lifetime. When …
ABSOLUTE WORST INSURANCE I HAVE EVER HAD!!!!!! Prefer to die then deal with them. Being sent to collections because they can’t pay claims correctly or in a timely manner and when I call during their normal business hours a recording says to …
This is the absolute most ABSURD insurance I have ever had to deal with. They ABSOLUTELY DO NOT CARE ABOUT THE PEOPLE THEY INSURE. I have sat on the phone the last 2 days on hold for over 2 hours waiting for a representative. I emailed them …
If I could give negative stars, I would.
Not only do the “customer service” reps not know what’s going on with the account, the phone payment system won’t complete transactions. Online won’t complete …
As an insurance company I give them one star. As a toll free music line I give them five stars. That averages out to 3 stars. The last two days I’ve held for over an hour trying to reach a representative. Fortunately, their rendition of …
The worst customer service out of any company I have ever had to speak with in my life. I would avoid using them at all cost if you can. Its a real shame that in Wyoming they are your only choice for health insurance through the …
You think an insurance company would make it as easy as possible to pay them, right? Not BCBS. All I want to do is pay my premium, and their 3rd party billing website fails to initiate scheduled payments that were set up two weeks ahead of …
If I could give them zero stars, I would. I have sat on hold for a combined 2 hrs for the same issue and still have not talked to someone. They have applied a deductible amount to a separate out-of-network deductible when it was a charge …
Horrible customer service. The right hand doesn’t know what the left hand is doing and all the representatives are rude. I had a routine visit to my in-network primary doctor for a sinus infection in early February which falls under the $30 …