The billing department is a mess! They don’t want to verify benefits and ask for payments to be made up front. The entire experience was terrible due to all the billing issues that I encountered.
Billing department is a nightmare here. Looks like they are giving wrong estimate to hook you up with Surgery here. They gave me an estimate mentioning facility is in network and charged me huge amount after the procedure saying the claim …
I definitely love this place and would recommend it anyone having a major surgery. I’ve been here twice for 2 surgeries, and the staff are AMAZING. They took very great care of me. The showed concerned and talked me through everything that was gonna be done.
Good protective procedures for. patients and significant othere waiting in the parking lot 🙂 fyi for early arrivals in that lot, there is a Panera very near by! …
Don’t get caught up in there lies. We were told that we would have to pay a co-pay and then when we showed up they changed the amount changed to a ridiculous number that no one could pay. So we told them we wanted to reschedule until …
They overcharged for surgery despite clear information about insurance. Office staff disorganized, didn’t call back to discuss refund despite multiple attempts. Still waiting for our check. We like our provider but will switch to avoid this place in the future.
ABSOLUTELY FURIOUS!!!! My fiance called your office TWO weeks ago to discuss insurance, cost of surgery and payment plans; you wait until THREE days prior to surgery to call back telling us we have to pay $2400 in THREE days in order for my …
I would not recommend using this facility. I had surgery over 2 months ago and still have an infection that has not cleared up. I finally received my bill and the dollar amount cannot be justified when you request an itemized expense list …
My daughter was 7 months old when she went here to have tubes put in her ears. The staff here is absolutely wonderful. The nurses were so nice and caring and put my mind at ease when it came to putting my daughter to sleep. They answered all of my questions and made sure my daughter was extremely comfortable while I was not with her.
I was very pleased with my experience at Blue Ridge Surgery Center. This was my first surgery and the staff was patient, comforting and very caring. The facility was clean and efficient and a had a friendly vibe about it. I felt like they really cared and they were very empathetic.
Our son had a surgical procedure at this facility today. I just have to say this was so incredibly scary for our family. But the staff was absolutely wonderful, they were so good with our son. And Kelly is an absolutely beautiful soul. She was so wonderful and so perfect and I truly appreciated her.
I usually don’t take the time to write reviews but this place was great. My two year old needed hernia surgery and we were nervous wrecks about it, but everyone here was great. They are VERY kid friendly. They hold your kids while being …
The surgery I had performed turned out to be unnecessary. My doctor thought I had adhesions, but once they cut me open they realized everything was normal. Not only was this frustrating, the billing department has been a nightmare. It is …
I’m giving this review two stars because the pre op and post op staff, nurses, anesthesia staff and check in staff are amazing. The facility is clean and ran decently as far as time management and flow of surgery went. However, be warned …
Sitting at the surgery center right now. Scheduled surgery for my girlfriend was 2pm today. They called at 730 and rescheduled to 10 am. Got her admitted then waited in the parking lot for 2 .5 hours because the doc hadn’t shown up. Now …
The billing department is a nightmare. I absolutely would not use the facility again. I have been waiting three weeks for them to refund me my 1,000.00 co pay that they insisted I pay the morning of the surgery or they would not do it, even …
The only complaint I would have is the difficulty I had trying to contact the billing department. However, when they did get back in touch with me they were very kind. From the minute I walked in I was extremely nervous and not knowing what …
My son had surgery today and of course nerves were running high when we arrived. The staff was so friendly and courteous from the time we entered the door. They made the surgical process effortless and everyone was so kind and helpful from pre op to post surgical. I highly recommend.
I had a surgery done by Dr. Dennis a couple months ago, and I couldn’t have asked for a better doctor. He was very understanding, kind and upfront about everything. He has a way of making you feel comfortable and at ease considering the …
My husband recently had knee surgery here. We had the best experience. From the gentleman that checked him in, to his recovery nurse who even called the next day to check on him, excellent customer service! I could not have expected the …
Had cataract surgery today with all of the Covid-19 controls. Staff was super – all the way through (from getting a new mask and my temperature checked) everyone was nice and caring. Had to spend most of the prep time with Nurse Jackie …
Over a year after surgery I finally receive a bill. Once I received the bill, I immediately emailed the contact email address on my statement to set up a payment plan. I never heard back from them after two weeks, so I sent a follow up …
It was a BLAST! I had a great time, staff was awesome, polite, friendly.and well schooled as to their jobs. They were very helpful before and after the surgery, always someone with you and talking, making sure you are doing ok. I would go …
I was there in March of 2018 for surgery and my wife in November. We were both extremely impressed with the initial planning and consultations, as well as all aspects of the pre-op and post-op procedures on-site. The entire staff was …
I was recently a patient at the center and was taking care of with extreme care and concern. I want to give a shout out to the two nurses Tracey and Rachel who helped me through my recovery. In addition the entire staff from the front of …
Very disappointed in the billing. Charged max amount before surgery. Took two weeks of leaving emails and messages to get updated status on refunding my deductible. Wasn’t refunded my full deductible. Charged 1/12/22. Refund not …
My son that is 16 months old was scheduled by his ENT to use this facility to have his tubes in. We had a pre op appointment with his ENT were we paid 461 dollars on Jan. 3 with an appointment at this facility on January 11. We were called …
Please read to understand. The surgery center and staff here that help you? They are wonderful and it’s super sad that their billing dept is hurting this place. I am not the only 1 star billing related review. They require you to pay up …
My child had a recent surgery at Blue Ridge. They took excellent care of her and me. Their communication was excellent before, during, & after the procedure. They made sure she was comfortable and helped calm her fears about her surgery. Everyone was so kind.
Recently used Blue Ridge Surgical Center for two outpatient procedures, scheduled 1 week apart. The Staff (particularly on the healthcare side) could not have been better. Friendly, professional & considerate, they provided excellent care. …
The front desk girl who sits in the middle on the side is absolutely rude! She seems to be extremely miserable and hates her job. I do not know her name it is Tuesday the 24th and she is wearing a leopard print hair piece with glasses! I am …
I love this place. The doctors and nurses were excellent. Very friendly and professional to interact with. I went in, they knocked me out, fixed my nose, and I was done. Not sure what type of anasthesia medicine they use, but it was the best sleep I had in years. I felt like a darted rhino Can’t wait to go back!
Be cautious of how the billing department applies your insurance/presents your options- I’m still dealing with billing concerns about a surgery I received over a year ago. I was going to use the insurance I had through my university, but …
Not helpful at all. I spoke to 3 different people in regards to how much the surgery facility would cost. No one could give me a straight answer, even after I obtained the proper codes from my Doctor. ( Whom, when I asked what my surgery …
It was a positive experience overall. The nurses and doctors were amazing and super efficient from the beginning to the end. It seems well-run and organized once you get called inside for prep. However, I was told to come in at 7:30am, but …
Unsuccessful
Worse than a vet!
jessica (nurse) Is so help. Thank you.
The staff here are absolutely wonderful. The best.
Well run
3rd experience here and another success! Great checkin staff, friendly nurses/doctors, clean facility, comfortable for patients and family.
Our child had a procedure performed here recently and the staff was great! Good communication and customer service throughout the entire process.
My husband had surgery there on 12.3.18. The nurse anesthetist Leslie Baker was awesome as was the PACU nurse, Alex.
The billing department is a mess! They don’t want to verify benefits and ask for payments to be made up front. The entire experience was terrible due to all the billing issues that I encountered.
Wait times in same day surgery can create added stress to patients who are already anxious. …
Billing department is a nightmare here. Looks like they are giving wrong estimate to hook you up with Surgery here. They gave me an estimate mentioning facility is in network and charged me huge amount after the procedure saying the claim …
I definitely love this place and would recommend it anyone having a major surgery. I’ve been here twice for 2 surgeries, and the staff are AMAZING. They took very great care of me. The showed concerned and talked me through everything that was gonna be done.
Good protective procedures for. patients and significant othere waiting in the parking lot 🙂 fyi for early arrivals in that lot, there is a Panera very near by! …
Don’t get caught up in there lies. We were told that we would have to pay a co-pay and then when we showed up they changed the amount changed to a ridiculous number that no one could pay. So we told them we wanted to reschedule until …
They overcharged for surgery despite clear information about insurance. Office staff disorganized, didn’t call back to discuss refund despite multiple attempts. Still waiting for our check. We like our provider but will switch to avoid this place in the future.
ABSOLUTELY FURIOUS!!!! My fiance called your office TWO weeks ago to discuss insurance, cost of surgery and payment plans; you wait until THREE days prior to surgery to call back telling us we have to pay $2400 in THREE days in order for my …
I would not recommend using this facility. I had surgery over 2 months ago and still have an infection that has not cleared up. I finally received my bill and the dollar amount cannot be justified when you request an itemized expense list …
My daughter was 7 months old when she went here to have tubes put in her ears. The staff here is absolutely wonderful. The nurses were so nice and caring and put my mind at ease when it came to putting my daughter to sleep. They answered all of my questions and made sure my daughter was extremely comfortable while I was not with her.
I was very pleased with my experience at Blue Ridge Surgery Center. This was my first surgery and the staff was patient, comforting and very caring. The facility was clean and efficient and a had a friendly vibe about it. I felt like they really cared and they were very empathetic.
Our son had a surgical procedure at this facility today. I just have to say this was so incredibly scary for our family. But the staff was absolutely wonderful, they were so good with our son. And Kelly is an absolutely beautiful soul. She was so wonderful and so perfect and I truly appreciated her.
I usually don’t take the time to write reviews but this place was great. My two year old needed hernia surgery and we were nervous wrecks about it, but everyone here was great. They are VERY kid friendly. They hold your kids while being …
The surgery I had performed turned out to be unnecessary. My doctor thought I had adhesions, but once they cut me open they realized everything was normal. Not only was this frustrating, the billing department has been a nightmare. It is …
I’m giving this review two stars because the pre op and post op staff, nurses, anesthesia staff and check in staff are amazing. The facility is clean and ran decently as far as time management and flow of surgery went. However, be warned …
Sitting at the surgery center right now. Scheduled surgery for my girlfriend was 2pm today. They called at 730 and rescheduled to 10 am. Got her admitted then waited in the parking lot for 2 .5 hours because the doc hadn’t shown up. Now …
The billing department is a nightmare. I absolutely would not use the facility again. I have been waiting three weeks for them to refund me my 1,000.00 co pay that they insisted I pay the morning of the surgery or they would not do it, even …
The only complaint I would have is the difficulty I had trying to contact the billing department. However, when they did get back in touch with me they were very kind. From the minute I walked in I was extremely nervous and not knowing what …
My son had surgery today and of course nerves were running high when we arrived. The staff was so friendly and courteous from the time we entered the door. They made the surgical process effortless and everyone was so kind and helpful from pre op to post surgical. I highly recommend.
I had a surgery done by Dr. Dennis a couple months ago, and I couldn’t have asked for a better doctor. He was very understanding, kind and upfront about everything. He has a way of making you feel comfortable and at ease considering the …
My husband recently had knee surgery here. We had the best experience. From the gentleman that checked him in, to his recovery nurse who even called the next day to check on him, excellent customer service! I could not have expected the …
Had cataract surgery today with all of the Covid-19 controls. Staff was super – all the way through (from getting a new mask and my temperature checked) everyone was nice and caring. Had to spend most of the prep time with Nurse Jackie …
Over a year after surgery I finally receive a bill. Once I received the bill, I immediately emailed the contact email address on my statement to set up a payment plan. I never heard back from them after two weeks, so I sent a follow up …
It was a BLAST! I had a great time, staff was awesome, polite, friendly.and well schooled as to their jobs. They were very helpful before and after the surgery, always someone with you and talking, making sure you are doing ok. I would go …
I was there in March of 2018 for surgery and my wife in November. We were both extremely impressed with the initial planning and consultations, as well as all aspects of the pre-op and post-op procedures on-site. The entire staff was …
I was recently a patient at the center and was taking care of with extreme care and concern. I want to give a shout out to the two nurses Tracey and Rachel who helped me through my recovery. In addition the entire staff from the front of …
Very disappointed in the billing. Charged max amount before surgery. Took two weeks of leaving emails and messages to get updated status on refunding my deductible. Wasn’t refunded my full deductible. Charged 1/12/22. Refund not …
My son that is 16 months old was scheduled by his ENT to use this facility to have his tubes in. We had a pre op appointment with his ENT were we paid 461 dollars on Jan. 3 with an appointment at this facility on January 11. We were called …
Please read to understand. The surgery center and staff here that help you? They are wonderful and it’s super sad that their billing dept is hurting this place. I am not the only 1 star billing related review. They require you to pay up …
My child had a recent surgery at Blue Ridge. They took excellent care of her and me. Their communication was excellent before, during, & after the procedure. They made sure she was comfortable and helped calm her fears about her surgery. Everyone was so kind.
Recently used Blue Ridge Surgical Center for two outpatient procedures, scheduled 1 week apart. The Staff (particularly on the healthcare side) could not have been better. Friendly, professional & considerate, they provided excellent care. …
The front desk girl who sits in the middle on the side is absolutely rude! She seems to be extremely miserable and hates her job. I do not know her name it is Tuesday the 24th and she is wearing a leopard print hair piece with glasses! I am …
I love this place. The doctors and nurses were excellent. Very friendly and professional to interact with. I went in, they knocked me out, fixed my nose, and I was done. Not sure what type of anasthesia medicine they use, but it was the best sleep I had in years. I felt like a darted rhino Can’t wait to go back!
Be cautious of how the billing department applies your insurance/presents your options- I’m still dealing with billing concerns about a surgery I received over a year ago. I was going to use the insurance I had through my university, but …
Not helpful at all. I spoke to 3 different people in regards to how much the surgery facility would cost. No one could give me a straight answer, even after I obtained the proper codes from my Doctor. ( Whom, when I asked what my surgery …
It was a positive experience overall. The nurses and doctors were amazing and super efficient from the beginning to the end. It seems well-run and organized once you get called inside for prep. However, I was told to come in at 7:30am, but …