Highmark Blue Shield Northeastern NY is a trusted name in health insurance for over 70 years. Blue Shield offers a full range of insured, self … See more
Read More| Friday | 8AM to 7PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 7PM |
| Tuesday | 8AM to 7PM |
| Wednesday | 8AM to 7PM |
| Thursday | 8AM to 7PM |
40 Century Hill Dr, Latham, NY 12110
Best place to work ever!
None of their phone numbers or web pages work.
I work here and it’s a fantastic company.
This is by far the best company I have ever worked for!!
Horrible employer out for profit, couldn’t care less about employees
I’ve been on hold for over 45 minutes, what the point of having a customer service phone number if you’re not going to answer it😅 …
Anyone who has their own employees leave positive reviews is suspect. Read the truth about this company on Glassdoor and other websites and especially read the ones about their HR staff’s lack of professionalism.
An exemplary part of the USA disease maintenance and debt trap systems
Worst customer service have now been on hold two hours
My experience was incredibly awesome. The representative that helped me was Lynette Edwards. She was extremely helpful!!! A dental office sent me a bill from 2 years ago (They had the wrong ID# and they were unable to file the claim and …
Don’t Call on a Monday…
been on hold for over 20 minutes as i write this…needing to discuss a parental concern. have overall been more than satisfied with their service and …
Customer service is almost non-existent. Be prepared to wait anywhere from 30-60 minutes for someone to answer your call EVERY time. Just awful!
Very difficult insurance company to dealt with. They send out checks in error. Three months later request for the money back within a month knowing they made the mistake. The insurance plan I have requires referrals which are a joke. …
Terrible insurance company to deal with so far. On hold for hours and they are denying normal, everyday claims. Can’t get my migraine meds refilled or have doctor bills covered. Absolutely pitiful!
The most lame Medicare Advantage Plan I’ve ever had. I took out an extra dental rider. But I never got a card, and all claims were denied ( unlike the benefits listed in coverage). Also, it takes up to 3 hours to reach a customer service …
Horrible! They do not cover necessary procedures. I am horrified by their recklessness with human lives!
No longer accepted by my existing dentist. Horrible! I am not getting a new dentist. I’ll be getting NEW insurance. Shame on you.
Customer Service rep said I had till May 31st to use the balance on my Wellness debit card. Wrong! I tried purchasing prescription glasses a few days ago and my card kept declining. Checked my balance and it’s 0.00. Not only did they lie but they took my money.
Denied claims for providers that are in-network. Nowhere to conveniently submit superbill online. No way to assign PCP. What a nightmare.
Horrible. I had procedure and was not covered when my dr said absolutely needed. It was a heart procedure. MOST IMPORTANTLY HIGHMARK NOTIFIED ME THREE MONTHS AFTER THEY TOOK ACTION TO TELL ME MY PCP WAS NO LONGER IN THE PROVIDER NETWORK. LETTER DATE 11/7 AND THEY SAID AS OF 8/23. WHAT??
Been with them for years as BSNENY and the customer service was stellar. Now, as Highmark, wait time to get customer service is 1-1.5 hr on the phone and when you get someone they say you’ve reached the wrong dept. Even though there’s only one number to call. Appalled. Not going there in 2024!
Very unprofessional company. They call people 3-4 times and do not leave messages concerning their nature. Please do not call consumers 3-4 times back to back and then when you do get a voice please do not just hang up. If you get a voice …
Terrible provider service! I have been tryng to get a contract for an Albany Dental Group for 7+ months with no progress. They say, “never rec’d” documents that were sent numerous times. Everything is done through email only and it takes …
Absolutely the WORST company I’ve ever dealt with – Chaotic, disorganized, incompetent! Been calling for days – on hold for hours each time! Keep getting different answers every time about coverage. Then wait an hour to get transferred to a …
The worst Insurance company. Hold wait time is 1-1.5 hrs. Representatives are not knowledgeable. Regular claims get constantly denied. The benefit card always declined. Submitted for covid tests reimbursement back in March, still waiting… If I could choose 0 stars, I would.
Pathetic insurance company. My wife and I had them through our previous employer. They religiously collected our weekly payment. We left that employer on 12/23/22 and it’s in their policy that once employment is ceased the insurance would …