Since its inception in1978, Advanced Cable Communications has been serving residents and businesses in Coral Springs.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
4236 NW 120th Ave, Coral Springs, FL 33065
I almost never write a review on anything. But this internet service provider has been so terrible that I HAD to. Ever since I moved to Coral Springs, we have had nothing but connectivity issues, low download/upload speed, etc. I have had 7 …
Nelson Cintron was great. He explained our package very well and gave us important information.
Garfield was my service tech today. He did a excellent job. He found the issues right away, he corrected them. He went above and beyond by doing a check up on my other two boxes and reprogramed them. He’s very knowledgeable. Who does that? …
I just had my tech appt and my technician Carlos (382) was great! He was very detailed in checking out everything to include checking out the outside and all connections inside my condo. He found issues with the coaxial cable connections …
After 4 phone calls to technical support and 2 emails I have not received an actual resolution or response to my issue regarding my internet. I was told I would get a callback or some sort of reply to one of my emails but it was just all empty promises.
i could not have done it without nelson he was patient and held on while i searched my memory and promised to call back if a disconnect. i would buy a car from him which is the ultimate compliment i good give
The reason I was there today is because I can’t get them on the phone, I’ve been without service for 2 days and every time I call they have a recording saying “we are aware of the issue we have technicians standby waiting for the weather to …
I haven’t had consistent Wi-Fi since I’ve switched to this company. I had to have tech support to my home at least 1-2 times a month. It is very frustrating. I’ve been paying for the fastest Wi-Fi but haven’t received any Wi-Fi. So …
Never really have any issues! Whenever the bad thunderstorms roll around we always have access to our internet. We have 3 tv’s streaming at once sometimes and there’s never any issues! Would deff recommend
Nelson is an asset to this company far beyond anything that they can imagine. After spending a few hours of my morning attempting to get a customer service rep on the phone, I had almost given up and my husband was pushing to cancel our …
I’m shocked at even 4 stars overall for this company/services rating. EVERY time I turn the tv on to watch, there is an “issue” noted and can take an unreasonable amount of time to start up (currently waiting 20 minutes and counting). You …
Carlos the field tech came out asessed the problem and did the job properly the 1st time! Did not rush just to get in & out he had to replace router & rewire from box! He takes pride in his work & it shows.
Thank u
Carlos tech 382
Finally we think that Carlos have fixed the ongoing problem we have been …
Bryan and Raffi went above and beyond to give me the speed I’m paying for! Changed modem and I had to update my network card drivers. Got 800 mbps so far. For 1 Gig. …
Television in bedroom would not come on , tried numerous times to contact the tech support phone number with no response . I finally contacted Billy whom I had a phone number . After explaining what was happening Billy walked me through 2simple procedures and my tv was up and running . Very thankful that I was able to reach Billy !
We are in the middle of having Blue Stream Fiber installed in our community and replacing Comcast after 10 years. I’ve been heading up the project for our community and have been getting daily reports from numerous owners about their …
Carlos tech 382
The hardest worker from Bluestream that we ever met! He was called for a remote …
Carlos, Tech 382 has been at our house since 3:30 this afternoon and it is 8 PM now. We had a problem with our On-demand and it turned out that the entire platform was the old system that Comcast left and was never updated. He is AMAZING! …
Aleeya was very patient and very professional working out my bill pay and helping me arrange my paper less billing. Aleeya is one of the best blue stream agent I have spoken to since arriving in Florida from London Uk.
Andrew Z was outstanding in getting us up and running with our new Tivo equipment. It could not have gone better. Thanks for providing us with great service and instruction Andrew!!!
Blue stream has the ABSOLUTE worse service. The internet goes in and out and no one comes to the phone for over 30mins to an hour. If you call as an existing customer you will be on hold for almost an hour. If you call as an interested …
Had our cable line cut on Wednesday having some pavers put in had 1 person come out said he couldn’t do anything had to go to a construction ticket, still waiting for that to happen have called a few times to get told we don’t really know …
By far the worst ISP I’ve ever had. Wish I could rate less than 1 star. Working from Home with blue stream service is an absolute nightmare. Goes out for hours at a time and you will never be able to get a customer service rep on the line. …
Carlos tech 382, I really appreciate Carlos coming out and fixing my internet !! I’ve been going through my internet going in and out for almost a month no one could fix it or figure out what was wrong for a whole month! Thank you so much …
I’m new to Blue Stream. It’s been an adventure trying to figure out how stuff works; record, watch, etc. I’ve had a few techs to my place. Rudy and Jacob are the nicest, most knowledgeable I’ve met. They wouldn’t leave until I was set up and understood most everything. I won’t deal with anyone other than Rudy and Jacob. 👍👍👍 …
Nelson did an amazing job. By upgrading to the new service and tweaking the channels that I don’t need, was able to cut my bill by over 50%. I am quite pleased with the time he took to explain everything which helped me make the right choice. Nelson was professional and quite knowledgeable. Thank you for doing your job so well!
Everyone I speak to here is super nice, but there is never the same answer twice for my technical issues, and no one really seems to know how to help or give me clear direction on anything I’ve asked so far. They told us to go to the store …
Our condominium complex recently switched over to Blue Stream from Xfinity and the service is the worst possible service ever. The internet and cable service goes out multiple times a week for hours at a time. When you call the customer …
I had the pleasure of having Nelson help me today, he gave more than a five star rating helping me out. He not only understood my situation but was more than qualified to not only fix it but make the process easy. Thank you again to Nelson for his outstanding help!
MIKE, the rep–made it pleasant with a smile, right on target with know how and questions, quick, nice man, upbeat, perfect rep to me. And, this is at the END OF THE DAY- I was next to the last customer, so his kind personality is a winner!
My 101 year old mother had her cable service switched over to Blue Stream Fiber from Xfinity this morning. The entire community made the switch. My brother and I were here to help her through this difficult process which we thought would …
This is a review of the Sales Associate Mr. Nelson Cintron at Blue Stream Fiber. …
Just switched from Comcast to Blue Stream and the team went above and beyond to make the transition seamless! Frank and Ray put together the best package for me and their engineer Manny and installers made sure that our phones and internet …
Technician Rick was extremely helpful in getting my phone service working. Friendly and knowledgeable with many helpful tips. Thank you, Rick. Good luck to you and Tito! I’ll bet you are a special hero at Peggy Adams.
Carlos Tech 382 provided us excellent service. He checked and provided upgrade maintenance on our outdoor equipment and serviced our indoor instrument and left us back up and running. Very professional, friendly and polite.
The worst cable I have ever had. My community switched over to Blue Stream and you can not even watch a show without resetting every 10 minutes. It’s paid for though my association so I’m stuck with it. It’s worse then satellite, when it storms no TV
I was so lucky to have been helped with my requests by Melanie Mailhot. Melanie was very patient, offered step by step instructions, acted quickly with paperwork and offered me the best deal for my dollar. Even when I contacted her a few …
Emanuel was excellent. He took the time to test the fiber connection as well as made sure that everything was functional. Blue stream is a very stable ISP much more so than At&T. Their service is top notch.
I’m posting this review as I have been waiting on hold for tech support for over an hour. I initiated the call at 6:05pm and it is currently 7:20pm (and counting) and I have yet to speak with one individual. Per their website, Blue Stream …
Today I must give a HUGE shout out to Andrew Z from Blue Stream Fiber!!
Like many we were not happy customers. That was until today when Andrew showed up! He is first off a very nice, polite young man. He heard my husband out on all …
Nelson went above and beyond giving customer service today! He reviewed and explained all the steps needed and took the time to make sure he had the needed documents to start service. After numerous phone calls I was thrilled to connect to someone who could take care of everything in one call. Nelson definitely gave 5-star service!
Nelson helped me with my Blue Stream questions for our home at Piper’s Landing, Palm City.
He was able to answer all of my questions about the new system. He helped me set …
Unprofessional, rude, incompetent, amateur, ripoff are a few words that sum this company up. I wish Comcast would serve Coral Springs instead. They have a monopoly so we are stuck with them unfortunately.
Had issues with my blue stream and called them and they sent out a technician the next day. Rowan did 5 star service to get me backup and running in no time. Excellent repair work by Rowan, and excellent customer service from Leah.
Just made my appointment for installation. Best news was a real person answered the phone. And Nelson was great. He walked me through all the options and addressed all my concerns. The appointment time was set to my convenience, and …
The installation process was excellent. They called ahead to confirm and the technician was very professional and courteous
Shante provided wonderful service during the set up process. Shante was professional and thorough while answering all of my questions.
My service technician, Andrew, was super. Very polite, and knowledgeable.
I am very happy with my Blue Stream service today.
Nelson in customer service was awesome!! He was so polite, knowledgeable & helpful & saved me a bundle on my monthly cable bill. He is definitely an asset to the company and should be an example for all others in customer service to follow.. Thank you again Nelson, keep up the good work.
Very disappointed in the reliability. Can not go a day without hours of spotty in and out connection. Had multiple techs out and nothing has improved for months now.
Andrew Z. came for a service call today and gave us excellent customer service. He was very friendly, courteous and extremely knowledgeable to help with all our questions. We really appreciate it, and Blue Stream is fortunate to have Andrew Z. in their employ!
These aren’t mine, but I’m hearing horrible things about hook up. I want mine to be where my cable comes into the house and no where else. I hope this works out. Thank you.
Everyone who has blue stream internet has their internet fixed accept for me they came twice and they just looked at it but not fixed it I hope they come back tomorrow and fix it not just look at it and drive away it has been 24 days without internet
I have been a customer for 10 years and I am very happy with the customer service I received from Henry, one of the supervisors. Henry is very professional and most importantly he listens to the customer. He is knowledgeable and I felt he …
Mike from tech support is extremely technical and friendly, he knows his stuff. Having worked at a Fortune 500 company, this employee is a gem. I recommend evaluating his skills, he’s a leader and should be in upper management. He truly is …
You’ll notice that all the 5 star reviews are from people who JUST got the service, and the one stars are from people who have had the service for a while because they ask you to write a review are after installation. This company used to …
WROST cable plan. Can barely relay on them to pick up the phone i been in this hold with this reluctance of music for an hour. Called 4 and it’s 4:43 and they close at 5. The WROST call services, (don’t get bluestream)
Dinetta is an excellent representative for your company. She was extremely helpful and very efficient. She is a keeper.
5 months in and we have by-passed the TiVo box and just use 4K Firesticks to get great pictures on all TVs. Blue Stream was the FIRST Utility to be restored after Ian – we were down maybe 8 hours and then had internet & TV because we had a generator. Very appreciative.
Terrible customer service-on hold over 30 mins. Was told it would take 48+ hours to get me a new router when WiFi & tv went down – not a solution when you work from home.
Barbara G. and Nelson C. gave 5-star customer service today. They were both extremely helpful and friendly!
The service is absolutely horrible. When you call customer service, the employees do not follow through properly. A lot of time is spent on the phone with customer service and emailing supervisors and upper management. I highly recommend not getting this service.
I would not recommend this company at all I waited 12 days to have someone tell me that a technician would be on and never showed up really really bad service when no one can can tell me a date about when I will receive service. STAY AWAY FROM THIS COMPANY VERY ON ORGANIZE…
Service technician last name Rodriguez, the best technician I have ever had in my house. Knew exactly what the problem was and resolved very quickly. Had many issues with four televisions all resolved and now service works better then ever. …
Sales Reps Barbara G. and Nelson gave 5-star customer service today, only because there was no means to give 10 stars!
My internet has been dropping since Thursday and Bluestream has yet to fix the issue. I have submitted multiple tickets and today I have already called three times and the wait times have been exceptionally long.
What an amazing experience with Bluestream and their customer Support!! We had Xfinity for years, but we moved and had Bluestream as our provider in our new community. The customer assistance was beyond helpful. Melanie MailhotI assisted …
If you are looking for stability this is not company. Internet for one minute and then it is gone for the next five. Who cares about speed if you cant offer reliability. Hope to see them gone soon.
Okay guys let’s be honestly and real the internet service is not what you pay for it’s slow it goes out in the middle of movie times kids can’t get online to finish homework because the internet speed is slow even tho I pay for 1gb of fiber …
Moving from out of state is sometimes a bear. Blue Stream customer service and installation teams were exceptional: friendly, competent, knowledgeable and fun.
The customer service is not good at all. They are unable to respond on SLA’s, or expected wait times to resolve issues. The tier 1 will also refuse to escalate cases or allow a customer to speak with a supervisor without an “escalation …
Absolutely the most inept company to be in the communications business. We work from home and the technicians average around 6 hours a week and this has gone on for 2 months. I have filed a letter of complaint with the FCC for fraudulent billing practices and selling services that they cannot provide.
Our technican, Carlos 382, was out on a Sunday on time and extremely helpful. He was super knowledgeable and have me lots of tips to increase my reliability. I would recommend to ask for him over anyone else
Billy (from BlueStream) was awesome. He arrived within the allotted timeframe (and could have been earlier if the day allowed). We were originally told two different techs needed to be here for different issues but Billy was able to do …
I wanted to compliment the customer service representative who helped me, Ms. Sheri P.
She was courteous and thorough. It is refreshing to experience good customer service. Thanks again.
Contstantly slow internet. Horrible range. On hold all the time. They have one solution – switch out the modem every time. 3 modems so far and sometimes I get less the 2 MG speed. NOT worth it – looking at other options
I just moved from one condo in Kings Point to another condo but in a different section. I was lucky enough to speak Gigi. She was extremely helpful, kind, and understanding. Gigi is a true asset to Blue Stream.
Brian lamas cane out and went above and beyond the original service order and professionally addressed all of our concerns and problems. He was very knowledgeable and helpful and did a great job.
I would give zero stars if I could. Have been without cable and internet for over TWO weeks. Waited 5 in a half hours for a tech to come to the house only to find out they couldn’t fix it!! One week later I’m still waiting. Bad company
I had a great experience with a blue stream technician who came to my house to repair my problem. it took him a matter of minutes to diagnose and fix the problem. I was very satisfied.
I had a wonderful experience speaking with Nelson and he even managed to get my service installed earlier. Very Happy so far!
Technician Bryan Henry made us happy customers today. After 2 months of having service with Bluestream we finally have our internet working the way it should be. Bryan went over and beyond to help us and he is very much appreciated for his time and effort.
The absolute worst! Brand new community to their service (unfortunately we have no other choice). Has not worked correctly since installed. No show Techs all weekend even though we are told they would be here both days between 8-12. Moved …
Blue Stream has been a big disappointment for our business in Coral Springs. We were sold 1 GB service for our heavily reliant internet business in February but we have NEVER seen this speed, at best we get have gotten 600 MB but usually …
Nelson was great! He explained all the available options and was patient with all of my questions. He is a great assets to Bluestream!
almost 3 weeks with terrible internet connection. 3 techs, countless phone calls , issue is yet to be resolved. and worse- no one can tell us how and when the issue will be fixed. not 1 phone call from manager . it is totally unacceptable.!
Andrew Z (tech 4414) was very helpful. He provided all of the directions for the devices and went through operating the devices step by step. He was efficient in diagnosing the problem.
Carlos – Tech 382 was very professional, assertive and ensured he completely solved the issue. He also went above and beyond by fixing the cable wires that was hanging loose so my 16 months old son could not reach it. He’s awesome!
They gave me a garbage remote. not open weekends so I have to go all weekend and not be able to change a station. It actually took three remotes to finally get one that worked. Also I noticed I had no on demand. Three people three times …
Emanuel Lonescu solved the problem that I was having with my portable phone, he always finds a way to repair any issues that I have. He is kind and very pofessional and explains what he did. Great job Manny
Carlos tech 382
An absolutely wonderful tech. Very knowledgeable and gives his job his whole heart. Thank you Carlos. May God protect you from harm.
Their website will not let me login even though I’ve reset my password multiple times When there’s an outage outside of 9 to 5 there is no resolution. However there is no message stating this and it will allow you to be on hold presumably …
Nelson Cintron was extremely helpful setting up the service call. He was friendly and knowledgeable and helpful. I look forward to the new service getting installed on Friday!
Just upgraded to the TIVO box. Our installation tech, Andrew Z was amazing. He was so patient and helpful in helping us learn the new system. My husband is blind and he took extra time to help him learn the remote and how to use the voice command feature. Excellent customer service.
I had the upgraded service from Blue Stream installed today by Andrew Z. He is an intelligent, diligent young man who worked quickly to complete the installation. Despite what appears to be an incompetent office staff.
Ever since I signed with blue stream. I can’t use apps, I can’t play games online and anything I look up on google that I try to link to gets a server issue. I’ve spoken to the customer service team about this issue. They had me do …
Jennifer was kind, patient, and thorough. She guided me through questions and explanations with courtesy and humor. A delight to deal with. A credit to your organization.
Nelson at Bluestream was extremely informative, helpful and so patient with me over the phone. It made my experience very enjoyable! I know i can count on Nelson to answer any question i may have moving forward 🙂
Today we had Andrew from Blue Stream arrive. He is an ABSOLUTE FIND! Andrew performed his job with excellence! He is extremely personable and easy to feel comfortable with at first sight. I would recommend Andrew to anyone that was in need of technical issues. Thank you for your help Andrew.
Absolutely the worst internet service i have ever had. I have endured with his company for over a year and am finally making the choice to switch. The internet is down at least once a week for hours at a time. I have had 2 completely new …
We have a good experience with Blue Stream Fiber. When our internet went down, they sent someone over the next day to fix it. Albert Powell and his teammate have done a great job to fix the problem for us.
Andrew Z. was awesome! He came in with such a smile on his face and it stayed that way for his entire visit. I’ve never had a worker work so quick, yet so thorough. He explained everything that he did in a way that I can understand without …
Andrew & Brian did a incredible job. They were knowledgeable, efficient, polite and fast. We were very impressed. Thor & Anna Bergh
Our new TiVo installation was done by Andrew and we were extremely satisfied with the professional and courteous service Andrew provided. He is an excellent technician.
Sales Reps Barbara G. and Nelson gave 5-star customer service today! Nelson is great , was very patient and very personable to work with.. Thank you Nelson!! 🙂
Barbara G and Nelson were great. Nelson was very patient as I had someone come in my office and I was doing 2 things at once. So Nelson’s final instructions to me were hard for me to track… for a minute. My fault for doing 2 things at …
Barbara G. and Nelson provided excellent service today. I am very grateful for the smooth experience of getting my new home set up! Thank you!!
Carlos tech 382
We have had problems with our service for several months, Carlos has been the only technician to completely upgrade our installation. He is very skilled and a real professional. He is an asset to the company.
Nelson was amazing today. I am with Huntington and he helped me with my sign up and gave 5 star service. WHAT AN AMAZING EXPERIENCE! PLEASE GIVE HIM HUGE RAISE!
Thanks for sending the best technician that is your company. Bryan Henry was very informative, helpful and came within the allotted time period. I was not present however my employees call and let me know.
Customer of over 1 year. I called yesterday because I was lagging while playing a video game. The woman who i spoke to over the phone was very pleasant and helpful. Today, Carlos (tech 382) came and was able to fix everything and even …
We’ve been a blue stream client for 4 years now and we’re very happy with the service. Manny went above and beyond to help us with all of our problems. He is a valuable asset to Blue Stream, and he is one of the reasons we are a forever blue stream customer.
Carlos tech #382 did an amazing job with troubleshooting my connection issues. After many many calls to have my issues resolved the right person was sent out to my home. …
Implementation of the Blue Stream upgrade was successfully completed. The technician was very knowledgeable, answered all of our questions, and provided us with the basic knowledge to operate the new hardware and software application. He had excellent customer support skills. Represented Blue Stream in a very professional way.
Andrew tech #4414, spent several hours yesterday and again today working on my TiVo issues. After many changes and with much patience I believe the problem has been solved after many months of frustration. (Hopefully !). BS should have …
Today, I initiated service with Blue Stream and I had the most pleasant and productive phone call with Melanie Mailhot. I am from New Jersey and am not used to the cable company being so helpful and kind. This young lady made my initiation …
Horrible…spent 1 hour trying to get tech support…on hold…spoke to Ann in customer service..she told me there was no wait time in tech support…she transferred me not once but twice…no one ever answered the phone. HD Channels just …
Fantastic experience related to supervisor/tech Mr. Carlos-tech-382. Explained process and how things operate and now have a better understanding to how things operate. Would absolutely recommend to others and intend to keep services with company!
ANTHONY D was our support ANGEL. HE KNEW EVERYTHING AND MORE TO GET ME HOOKED TO MY BROTHERS WIFI. THANKS
FOR ANTHONY D. THANK YOU BRUCE & BEVERLY
As a senior citizen starting retirement in FL, Melanie assisted me all the way with my cable and Internet needs. Not only is she a delightful person, but she is very professional and thorough. It is wonderful to be doing business with …
I just had my new equipment installed by Andrew. He was very efficient and thoroughly explained its operation and features. He was extremely professional and polite and a pleasure to deal with.
Carlos (tech 382) with in-home tech support was excellent. He was very friendly and fixed our service for all of our boxes after we were hit by lightning. He went the extra mile to make sure our main TV was reconnected through our receiver for our surround sound. Great service- Thank you!
Our community is in the middle of setting up Blue Stream. I called the phone number provided to schedule set up at my house. Nelson was my sales representative. He made a process that could have been very frustrating so easy. Nelson has great customer service “street cred”.
I just got my phones installation and I`m so happy with it.
Technician Manny Ionescu was so pleasant and helpful this morning! He helped me with everything and all details. So great technician, very kind
Andrew Zangirolami came to my house at the time that was designated for him to install and upgrade my cable and Wi-Fi. He was patient, professional and handled everything with care. He was great at answering all my questions and explaining …
Carlos tech 382
My overall experience with Carlos was amazing. He took care of everything with great detail. He looked for the root of the problem by fixing the power supply. Carlos went above and beyond. Even by helping me with my tv settings.
Andrew worked almost three hours over our system, which was not running anywhere near its potential. After solving numerous problems he got all three units working well. Our system now works very well and is super fast. Andrew is an excellent problem solver and tech installer.
I have a rather complex network. It supports a a home automation system, computers, multi-function printers, etc. I had problems connecting to my various devices using the Blue Stream plume system. Billy S., with Blue Stream technical …
Like all new systems there were some initial start-up challenges , however Bluestream were right on top of the issues and delivered a quality service. Our inter speed is excellent, our TVs work perfectly
We are very happy with our overall experience and results
Excellent service. Very pleasant. Anticipated my potential problems and was VERY helpful. She deserves a raise!!
Carlos tech 382
I was without internet for 3 days. It took first 2 days for somebody to come to my house. The technician came and left before the problem wad resolved. I had to …
This is truly one of the worst cable companies that I have ever dealt with. I live in Coral Springs, Florida and there are NOT a lot of cable or Internet companies available. I think we have like 2! I have this company for my Internet only. …
Really starting to regret my decision.
I made the change to Blue Stream just this past Tuesday 6/28. Well we were …
The only reason I gave a 4 is because of a policy of the company. I will be a new customer as my HOA decided to use Bluestream. We were given all this buildup about our having our own phone number to use for customer service. On our …
Nelson and gave 5-star customer service today! He was very knowledgeable explained what we needed and how to accomplish our plan with terms I could understand. He answered all questions and set up a technician to come and complete the deal.
I called Blue Stream yesterday and today, the young man on the phone, Arthur, from the Orlando office was wonderful. He stayed right with us, he thought he found the problem a glitch because of a penny on the account. We settled that …
Fernando did my upgrade service today. He was extremely competent in his job and very kind and patient helping me recall my passwords Etc. He took his time showing me how the remote works and the new features. I had little stickers on my …
finally after 4 visits and multiple days of not having internet .A tech not a contractor, from blue stream came and finally fixed my issue. He was the best. It pays to have someone who knows what they are doing do the job . Carlos took his time and did a awesome job with the issue.
Nelson gave 5 star service today because he was the 4th rep I spoke to and the only one that listened and communicated with me without being on hold for 30 minutes. I explained my situation and he stayed on the phone with me until he could …
Our power went out for a second but the internet wouldn’t come back up. I called for local help and Not only was Carlos Rodriguez here within the hour he fixed and improved our set up. Great service, thank you Carlos!!
Amazing tech Phillip #318 he made sure all my questions was answered an everything was back working perfectly before he left great job I’m very satisfied.
Worst customer service. So far it’s been 32 minutes waiting to speak to someone as I don’t have Internet and I work from home. Not to mention that I pay the expensive package. Rep told me that 20 minutes isn’t long enough to wait, to keep holding🙄 …
Worst company ever!! We live in Coral Springs and unfortunately it’s the only company that we can use for internet in my condo, it never works , always disconnects, they are installed 2 different models here and it stops working EVERY TIME !!!
Dug up the yard to bury wires and left as is. Yard all torn up, dug holes not filled in and wires left exposed for weeks. Called several times and no one came back out to finish the job.
I wish to thank Nadglar Lecornte for being so helpful to this senior.
I was sending money, when I did not have to. She spent her time helping me. I am so grateful to her. and bluestream for their help. Thank You Paul Farina
Every week a new & different problem. Tonight, picture just freezing. Called. Told they have server problems. Should be fixed by tomorrow morning. Guess no TV tonight..But our HOA/Board of Directors got us into a 10 year contract. So far …
Great customer service and set up service in the home. Paola was wonderful, professional, and worked efficiently to help set up the WiFi in my place on 11/29. Thanks!!
Should have 200+ mbps only get 80 with a new router, told them I did everything they suggested on my side and just kept telling me to do it again. Springs needs to get some better wifi providers
Shante was my sales rep yesterday and she deserves more than five stars….
she was extremely helpful and answered every question I asked and more…
she is extremely knowledgeable and a gem….
Rhoan my installer was extremely competent, knowledgeable and affable. You need to clone him as he, his competence and knowledge are assets to your company!!!
Five Stars for Billy Simms Blue Stream technician. He resolved my Plume WIFI issues with professional courtesy. Also answered questions regarding problems that I had.
Barbara is amazing! She’s patient, understanding and takes her time to get the customers just what they need.
Whenever you call for services ask for Barbara!!
This review is just about my experience with GiGi
Blue Stream Account Coordinator…
She was very pleasant did an excellant job in getting me signed up for new …
Mr. Jonathan Martinez, Technical Suport on Line Service Dept., attending my call procesing an order number in order for the local service representative, Zack, to adjust internal issues on 2ea Sonys t v, also well done. Mr. Jonathan …
I have had a horrible experience for the last 90 days with this service. My internet and cable have been out several times over the last few months for hours at a time. I work from home and this is unacceptable. My HOA contracts with Blue Stream. I would never choose this provider if I have a choice in the future.
Terrible service. Our HOA forced this upon the residences. Have had nothing but problems since implemented. Errors on TV where you constantly need to reboot the box, DVR getting stuck in fast workers. Constant error messages on turning on TV saying cannot display content.
I called tech support on Saturday evening concerning a problem with setting up a camera using my WIFI. Mr. Joseph McCrocklin not only helped us in resolving our issue with our new Plume WIFI adaptors but was a proven subject matter expert. …
Walk, don’t run, from bluestream. Fiber came to my HOA and was supposed to be more reliable than Comcast. I thought, surely, no one can be worse than Comcast. Yet here we are, several years later, and I have been proven wrong time and time …
Blue Stream fiber is fabulous! Internet speed of 1GB. I don’t know how I lived without it. Get their service if you can. Highly recommend it!
I regret switching.
1.I started working from home and wanted faster internet. I switched to Blue …
This ISP has to be one of the worst. I’ve been paying for Fiber for months and although the download speed is semi decent the stability of the service is by far the worst. They have sent people out to my home 4 times now and nothing changes. If I could sue these people for emotional distress I would.
I started my service with Blue Stream on October 22 of this year one week later my wifi stopped working. I had to call to have a technician come out who at the time told me the wire that was used to connect my service was a bad wire and …
5 stars for Alfred in Customer Service for addressing my issue with dropped internet and staying on until his manager acknowledged the issue and assigned it for repair. …
Without a doubt, Blue Stream is the worst system I have ever had. We haven’t gone a single week without some sort of issue with the TV. And their customer service is terrible or non-existent. If you are considering them I urge you to rethink.
They need a better communication system. They sent out a worker to set up our system, but the the cable unit wasn’t even set up yet!!!! 😡 It was a waste of my time. So 3 stars was generous. …
Great Service. Excellent techs. Love the fiber internet, super fast lightning speeds and wireless equipment. Fabulous TV connections and channels available. DVR service way superior to …
This is the absolute worst Internet service provider I have ever dealt with. I work as a network security engineer in the medical field. We have a location in Port Saint Lucie that has Blue Stream and we have constant outages every month. …
Our condo just switched from Comcast. Internet already down more than 8 hours. Customer service is extremely poor and no one answers the phone 95% of time. TV service is poor and very confusing to use. Like Apple vs Android. …
I have been with this cable company since 1996 when they were Coral Springs Cable, then Advanced Cable and now Blue Stream Fiber. I don’t know if it is the same owners but.service is reliable . Unexpected outages are resolved quickly. My …
Well, where to begin. My HOA decided to switch from a competitor to Blue Stream Fiber which meant new cables needed to be ran underground. Blue Stream Fiber began digging up my front yard and I began having issues with my plumbing (flush …
Thank you to Nelson, Crystal J, and Barbara G for helping me set up internet with Blue Stream. I had so many questions and all of them were able to help me. And thank you to Brian for coming and setting up the internet the same day that I arrived in Florida.
This internet has been installed in my condo and I have had terrible service ever since. I work from home and the previous internet worked great. Every time I call Bluestream, they mention I’m having issues because I need to pay for an …
We had the Fiber installed on October this year after waiting for more than 10 months. We were promissed a steady reliable connection to Internet which is crucial for our business. It is not that reliable. It disconnects. They changed the …
I had a service person out to my home on 09/14/2022, none of my issues were corrected. I called Blue Stream today, 09/18/2022 and spoke to Joseph McCrocklin. I found Joseph to be courteous, professional, knowledgeable and most important, …
They have the worst internet service ever. They will cut you off as soon as you can’t make a payment however my internet keeps lagging in and out but they won’t reimburse you for the inconvience. I was told years ago that we should be …
I just cancelled my service. The service prior was not an issue. I just decided to cut the cord. The post service is. Of course they said I am missing a box. I dispute. Modem for a phone. The supervisor calls me. He asks if there is …
Paying far too much for terrible service. No major changes in years. Spotty service and they are always telling you the same thing, to unplug and restart the modem. It’s always the customers issue like faulty cables or modem needs to be …
Carlos
tech 382 …
The most backwards company you could ever imagine. They’re not sure of their own service areas, will lie to get a sale, and just not helpful. Literally had me and my husband waiting for a service that didn’t exist. The technician was not …
Most unreliable internet provider I have ever had. The reviews from google are a facade, look into reviews anywhere else from customers and you will see how unreliable they are. Daily outages, upload speeds are horrendous, and customer …
Absolutely abysmal service. No issues for 5 months then the internet just randomly doesn’t work. Cost me hundreds of dollars and had to wait more than a day for a tech to come out because they could not fix it remotely. The service people …
HOA switched to Blue Stream so I had no choice but to get their service. The issues with it make me want to sell my house so I can go back to AT&T. The mouths seldom match up with the words being spoken, the picture skips for a second or …
Still only have internet in half of my house!!! So far except for coming out on Saturday for initial install, experience has been terrible. 3 modems in 4 days, wire hanging from soffit, last tech literally could not speak English!!! And …
Early this morning I contacted your Technical Support team Mr. Joe McCrocklin, it was the second morning 2-5am approximately that I was not able to access my internet services. Joe was excellent his attitude and patience was top notch. He …
Adrian was very helpful and professional.
We are excited about this change. Our service with and experience with Spectrum was horrible. We are hopeful you folks won’t disappoint us.
Can’t express enough how much I despise this company. They claim to have gigabit service over coax, but that’s just your download speed. Your upload speeds will still be ridiculously slow, which means that voice and video calls will suffer …
The tech came to install service. During the process he informed me that all I had was 500mpbs. I showed him my contract and explained that I’m suppose to get 1G for $19.99. I then called customer service and got Nadglar as my rep. She …
A huge thanks to Blue Stream for coming so quickly to fix my internet issue. Joe Lorenz came to my apartment and replaced my modem and got everything set up. He was courteous, friendly and I am so thankful for his help. Great customer service !!
I had no internet for months and kept complaining. Finally they came out and realized they accidentally cut the wires to my apartment and had to run 300 feet of wire to reconnect me to internet and promised a bill credit. Instead of giving …
Wow! I had many questions and Adrian was a big help to me. He was knowledgeable of the product, efficient, and very pleasant to talk too. Excellent customer experience for me.
Unbelievable the customer service it’s so poor it’s embarrassing.
I lost connection with the TV system in my house over the weekend after numerous attempts to resolve the issue over the phone with the tech ( because they don’t …
This past week when I turned on my main TV (with the complete Bluestream setup & tivo) I got a “no internet connection” message on my screen that also stated that rebooting would not help. This was a bit unusual, as my internet connection …
The phone call to register to schedule our installation was horrible. The individual talked over me, wouldn’t let me get a word in and was rude at times. This is not a good way to start a new service with Blue Stream. He tried to sell me …
Service is the worst I’ve ever experienced. While the speeds can be decent, connections are extremely unreliable. I wish they weren’t the only option in my area. Do not use if you work from home. If you have Comcast consider yourself lucky.
Barbara G. and Nelson gave 5-star customer service today, They
set my account up, they were easy to work with and I have
complete confidence everything will be perfect. …
Bluestream installed fiber optic in my community, which required digging up our grass for installation. The good thing is they replaced the grass after the project was completed. …
BlueStream is the worse service I have ever encountered.
They were originally Advanced Cable and because of the monopoly in Coral Springs, preventing other fiber services from our area, their customer service is …
Looking at these reviews I’m
almost CERTAIN that Bluestream offered some sort of discount or reward for a 5 star review because there is no way all of these people are satisfied with such a …
Our Condo Association recently changed from Comcast to Bluestream (BS) and it has been a disaster. Several neighbors have had problems with installation.
Awful technical service. I tried to reach them over the weekend (supposedly …
I’m moving and they were supposed to show up to cancel service and remove modem and other boxes. Because they didn’t I had to call them and their response is to mail items to Carol Stream office. They said put in note with account number on …
I am very pleased with the service from my technician, he was very professional and very patient and stayed on the phone with me till the whole process was complete. If all your techs are like him then you’ll have the perfect crew.
I was forced to switch to this service from Comcast because Blue Stream has some sort of monopoly agreement with the city of Coral Springs which means Comcast is not allowed. I tried to give them the benefit of the doubt, but I have had …
We had a service issue. They set up an appointment for the next day. Andrew was the technician, and he immediately knew, and corrected the issue. He was excellent, and explained why it was happening.
Like many other reviews, forced to switch to Blue Stream by the HOA.
Service completely down within days, techs are so backed up it will be days before a tech can arrive (that’s a clue). …
I just had to switch to this because there was no other option. Made my appointment date which was two options and no one called me to confirm. Called the day earlier and no one answered. Now, the day of the move, I get someone on the line …
Cameron on the phone support was so patient helping my neighbor lady with her tv. He took time explaining each step & stayed on the phone until everything was working perfect. He was such a gentleman & a great help.
The communication between your customer service line, installation technicians and the outside technicians is nearly non-existent. I confirmed with each customer service representative I talked to that I would get a phone call first; the …
The Vero Beach Blue Stream representative Kaila was really informative. I had questions about my service, and she was able to answer all my questions. She was kind, courteous and very knowledgeable. I am happy she is my Rep. Thank you again Kaila!
We had lost all standard TV service on both of our TVs. We received a “heads up” call from Billie Simms that he was 30 min. away. He arrived just a promised and spent an hour installing a new TIVO box, setting up the TV again, linking …
Sales Reps Barbara G., Aleeya and Nelson gave 5-star customer service today! They only had an install date of two weeks out online, I called in and they made my life so much easier. Love the team at Bluestream
Just had CARLOS Tech 382 at my condo. HE IS WHAT CUSTOMER SERVICE SHOULD LOOK LIKE! Not only did he fix the problem that the call was for ..he found other problems and fixed those also. He was not only KNOWLEDGABLE, he was also polite, …
I can honestly say this is THE WORST company to deal with. #1 if you call after hours and get someone all you get from them is attitude so clearly they hate working there. Second, every month there is a different rule being added and they …
My community (Artesia) has forced the switch to Bluestream – it sounds like a good service with good pricing. But the technician who came to install refused to work with us to place the equipment in a similar manner to the existing system. …
Nelson gave “outstanding 5 star” customer service as he signed us up for our Blue Stream fiber internet and TV installation appointment. He is very knowledgeable, courteous and efficient as he explained everything to us. Thanks Nelson!
Great service! And when you need something, you always get a live person to talk to. And the tech who came to troubleshoot an issue was awesome! UPDATE EDIT – the service continues to go out 2 or 3 times a week, and we have to unplug the …
I have been help with an experience representative who went above and beyond to make sure I received everything I requested. She was very kind and patient with me. This was the best treatment I ever received from any representative. Thank you for having Gigi in your team. She will be an asset for the company.
I’ve had blue their services for last 6 in a half months and the service is terrible. My internet is always disconnecting. I’ve had 3 modems and no change. I definitely deserve some credit on my bill. I was told there was an outage in my area. No updates no nothing! Yet I’m still experiencing the same issues. This is unacceptable.
Tonight I just arrived back in town as a snowbird in Stuart Fla. I went to the TV and yelled to myself, OH NO No!!!! NO TV.
I CALLED BLUE and spoke TO RUDY a blue streaming Tech, he could Not possibly …
On 10/4/22, I spoke to Stephanie – agent in the tech department- she was an exceptional consultant – very knowledgeable, professional, kind and patient in working toward diagnosing the problem and finding effective solutions. She is …
I have got to say that I am so happy you have technicians like Billy Simms. He was able to solve ALL of my issues where so many coudn’t. His professionalism and attention to detail are at a levels others should try to duplicate. Thank you again! I am proud to say I am happy with the service and will recommend to others.
Nelson was very efficient, courteous and was a rockstar with providing me and my husband information, setting up an appointment for installation and simply made my day after a grueling week of setting up all of the other utilities for our new home! We appreciate the great customer service that Nelson provided!
Andrew did a great job of fixing what the prior repairman messed up. He should be commended and given a big raise for making this customer appreciate Blue Stream. Thank you for employees like him.
Install was easy just don’t like I have to reenter all apps on my Roku.Why can’t the just download apps, on my TV. Now have to go to every TV to do this. I did send an email this am to ad encore Western for my 90 year old father. Told me …
I had a bit of difficulty setting up a service request. However, yesterday, on Service Order 6110548, Service Tech 959 – Alexander Rodriguez, did an outstanding job addressing my issues. He went above and beyond to assist me and left me …
To be honest, after the experience I received recently with blue stream from my last account, I almost didn’t get bluestream again for my new house. But I called to just hear what the rates are and the agent was very easy going, didn’t try …
Overall the cable internet service has been less than adequate the last two years however whenever I have a problem, tech support has been phenomenal and helpful every time I call. Tonight, I had the pleasure of working with Carlos (Tech …
Great Service. Donavan from BlueStream converted the cable box and upgraded the modem at my home and everything works great. Took the time to work through the new setup with me and explained everything very well. You can always tell when someone enjoys their work and the level of service shows. Thanks!
Support Technician Ryan was so pleasant and helpful this morning! He helped me troubleshoot and set up an appointment for me. Always a pleasure dealing with phone support techs at Blue Stream!
I still have no working internet after the storm. It’s been 18 days. I have received nothing but empty promises and untruthfulness from the representatives I’ve spoken with.
I have been trying for over a week now to get someone to speak to about setting up my service. I was given two contacts to reach out to. after calling several times with no response i finally emailed one of the contacts Noah who responded …
Henry #193 was absolutely amazing! He was extremely patient and explained the installation process and available upgrades for my community. Henry also called me back when I had to make a correction and change my set up date. It was a pleasure to work with him. I will always ask for Henry in the future!
The switch from ATT to Blue Stream was seamless because of the outstanding service and advice of Nelson and Barbara G. Not only did they provide clear advice on what I needed, not only did they make the sign up process simple, but they got …
Nelson gave 5-star customer service today when he helped me set up my dad’s account. He asked all the right questions to make it as simple as possible, And what a pleasure to talk to someone that you can hear the smile on their face over the phone.
We had a tech by the name of Billy that hooked up our BLUE STRESM today. I felt he gave us old fashion service!!! He was truly remarkable! Very prompt, informative, and was not leaving until he felt comfortable with the hook up. I call that a very valuable employee to BLUE STREAM! Thank you so much!!!!
The service is smooth and straightforward. A fantastic agent by the name of Nelson provided wonderful customer support from beginning to end. For once I “know” someone had my best interest at heart and found. I would recommend them unreservedly.
I was a customer of advanced cable communications who is now Blue stream fiber For over 20 years. I was paying for their one gig service Upload speeds were never an issue, but the download speeds were never even close to 1 gig. Yes, you …
This has been my first experience using Blue Stream Fiber. Excellent customer experience right out of the gate. The personal attention given by the installation supervisor/manger Mr. Billy Simms was extremely well received and appreciated. Thank you Billy for meeting our expectations, job well done.
We have been with Blue Stream Fiber for many years,for my CPA firm and my residence.
Last week we spoke to Mark M. sales engineer concerning our telephone system …
After some frustration waiting on hold to reach Blue Stream I found an online form to request assistance. The next morning I got a very detailed email from Melanie Mailhot explaining all my options and what I needed to do to set up new …
Hi. Let’s talk about Tech Support for a moment. My building switched providers to Blue Stream this week. When the installer came out to wire my house, my router stopped working. The installer was very nice and offered me a solution …
Nelson, Nelson, Nelson! What an amazing service rep! had the best conversation with him. He helped to answer all of my questions and was extremely patient with me. Kind, funny and personable! I had bluestream a while ago and I don’t ever …
Saturday AM, Oct 29th
**Awesome 👏 😎 Remote Services For Blue Stream Tech Support! I was having a little Sync Delay with Audio/Video, & Knowing I could Get this resolved on Saturday …
I just got back to my Florida condo for the winter and had my first chance to try the new Blue Stream Fiber internet/TV set-up my buillding swithced to this summer. I LOVE IT. It is such a bog improvement over “Brand X” (Comcast/Xfinity) I can’t tell you how happy I am. It is 1000% better.
Tech person Billy is one of the greatest tech people I have dealt with in my days of dealing with cable and fiber. Blue stream should be Proud to have an employee who goes up and above to make sure that the customer is taken care of. He is definitely an asset to this company. Thank you for your support Billy
Mr. Andrew was absolutely fantastic we have been having issues for several months and no other texts were able to help us adequately until Andrew arrives. He was courteous patient and professional. We just want to say thank you so much to Blue stream and 2 Andrew for such a wonderful experience
It would be amazing if the technicians can install a setup that works and/or fix a setup that is not working. I have called countless times about a box that I have to constantly unplug and plug back in. No, I don’t have time to troubleshoot …
Andrew Z. was my Blue Stream Tech today I am almost speechless as to the high quality service and knowledge he brought to the service call He knows his stuff! He took care of the connection issues quickly, respectfully and politely …
I was grateful to speak to Nelson today to set up my blue stream service. He is a wonderful asset to blue stream and you should be proud to have him in your employee. I would give him a hundred Stars if I could. He explained everything very …
I have had the best experience with Blue Stream so far. Barbara G. and Nelson Cintron were so helpful in setting up service! They found a better package for us than we’d originally seen online and scheduled some one to install service …
I had two gentlemen come to my home to install the new box Blue Stream is providing. They were on time, courteous, and knowledgeable. The head tech, Andrew, communicated all the details of the new features and also answered my questions. …