BMC HealthNet Plan is a non-profit health plan that serves the state Medicaid programs and provides health insurance coverage to low income, … See more
BMC isn’t an accepted health insurance through the University of Massachusetts. You need health insurance when you got to Umass schools or get charged a fortune through the schools health insurance. If you have insurance, you can waive the bill but since it isn’t accepted. You still get billed
I was assigned to a doctor by BMC healthnet that does not even accept their plan, and was not even accepting new patients. They go through a list of doctor’s closest to you and just pick that one. Very confusing, and disappointing.
Been on hold countless times, to have someone keep telling me I don’t have insurance, or I need to pay, as well as not getting my cards at all. Plus sucks, I don’t recommend them. Scammers!!!!
Had some issues with customer service and communication but someone did reach out to me to make sure I got my medication. They do cover more than other plans I have had in the past.
The only reason I put 1 star is because there isn’t a way to put MINUS 1 star. Horrible insurance with rookie doctors, and doctors that don’t seem to care. I’ve been waiting 6 months to get an MRI and I’m still waiting to see the neurosurgeon to talk to about my fractures in my spine and neck.
All STAFF from different departments went ABOVE and BEYOND to help me and my dad with his complaint for MISTREATMENT AT one of the SENIOR CARE facilities IN MILTON.
Helder Varela Is a race war starting monster. I am working with my legislators to make sure this company which employees such a moral wrong being gets some sort of penealty. I will make sure everyone knows what kind of company you run and I …
This plan deserves no stars. Many PCP’s have dumped them and they have not updated their website. I am on hold now and have been for 29 minutes. Just horrible and UNACCEPTABLE and I can’t dump them until November!!
They claim that the office is open at 8 am, but when I arrived there were at least 8 people waiting outside at 8:15 am. Very unprofessional. Many people have work from 9-5 and couldn’t wait for the employees to arrive and actually do their jobs like they’re suppose to.
Their physicians aren’t within convenient locations for patients. If transportation is arranged. They’d leave patients stranded within other various cities. Masshealth needs to fix health care. I’ll start going to the emergency room for …
My experience always goes well with BMC I never have an issue always treated with kindness and respect and don’t ever have to wait long for services needed by them 🙂
Awful. I have a medication which runs on a 14 day supply. BMC/Envision refuse to allow me to refill the medication until day 15. So if I happen to have to work on a day 15 – I go the entire day without my medication. Envision said that not …
I work at Boston Medical Center and everytime I need assistance I can never get through. I have been on hold up to 20 minutes at a time. I hate that we have to deal with this insurance company like this. This is not helpful to our patients
Website is a mess. Coverage is not good. Can’t get reasonable answers. Sent in a good chase for a broken foot. Honestly, I’ve got a few broken bones and this was a nightmare. I can’t imagine what it must be like for someone with more complicated and severe health issues.
Most of these people complaining must not know what it’s like to pay hundreds a month for health insurance and still have copays and barely any health benefits. I am very thankful for bmc and masshealth. Hold times may be long but I’ve always had excellent customer service when I call.
Let me leave a very honest review. I think the reason a lot of these people are frustrated is fair, but the reason they are misguided is because HEALTH INSURANCE IN GENERAL IN THIS COUNTRY IS A MESS. I’ve had 3 plans and it’s all the same. …
I had no choice but to have this plan. In April all of sturdy associates were thrown into the BMCHP. So unless I wanted to find a new primary care,oncologist,gynecologist, orthopedic, surgeons,gastroenterologist and other doctors I was …
Yesterday I had the best experience ever, I reached a representative, she went above all expectations, regarding questions, contacted some of my providers for clear answers, what a refreshing experience, this day in age, I forgot her name, but she resided in Goffstown, New Hampshire
Made an appointment with an orthopedic surgeon at Mass General. Receptionist there could not tell me if my BMC plan would pay for my visit, suggested I call BMC to check. First call to BMC I was told my doctor is not in network and I had to …
I have been a member for almost a year now. I have been through three different PCP and STILL do not have one that accepts the insurance, despite contacting BMC twice about this. The first PCP they gave me eventually no longer accepted my …
*AVOID* I am officially changing my health insurance plan . Not only am I forever always on hold but they SUCK at updating your information and “list of doctors”. I’ve been in and out of the emergency room w mind you NO health insurance …
Friendly faces, large selection and variety of games and gaming accessories. Fair market prices on singular Magic cards. Overall a great game store with a great environment. Been pleased every time I’ve been.
This is the worst insurance to get a hold of!! I have waited 1 hour + just to speak to someone. I have never dealt with an insurance like this one. I just needed to let it be known. WORST INSURANCE EVER !!!!! if I can give it a 0 star i would .
I am extremely pleased with my experience with BMC. I received an extremely high bill from my doctor which seemed wildly incorrect. I called BMC to dispute and was connected to Aileen. She not only helped me take care of the bill, but we …
By far the worst insurance company. I’ve called them numerous times and every time they put me on hold, they hang up. They had me in their system as a non Massachusetts resident, yet every month they send me my bill to my MA address to pay. Explain that one. No one seems to know what they are doing. Not sure if they get properly trained.
I was a patient for 2 1/2 years. I will never, ever be a patient again. I was overcharged, charged for services I never had. The health insurance customer service is useless, unreliable and irresponsible. I called the customer service phone …
I paid my new insurance to start in December.. I called to simply find out the reason for not having received my card… they asked me to hold while they look at my account and then as I waited, the individual hung up on me. I didn’t apply …
Bmc Is horrible Never come here for care they don’t do there jobs at all there put you in a room and leave you In there to take care of yourself Please try to get to a better hospital bmc is a set up
Silver tier is horrible. The co-pays are huge, and most of my medications are tier 2 or not covered. I spend $325 a month after co-pays for 2 diabetes meds and 2 inhalers for asthma. Blood work cost $23 and if it needs to be sent to …
First time I called i was given old and wrong numbers and unable to fill my prescriptions. I called back from the pharmacy and the man who answered at 6pm was amazing and super helpful. I had been waiting days already for my medications because BMC is no longer allowed at Walgreens, so I had to move everything to walmart.
Spoke to BMC HealthNet Plan by phone, and I’m completely satisfied with my experience. Excellent customer service, I felt like I was truly valued as opposed to just another member. My questions and needs were addressed immediately and …
I didn’t have to wait on the phone for 2 hours like mass health. I spoke with an agent after about 10 seconds of holding… It was amazing. They were then able to easily look up my health plan and help me figure out my info. Also able to tell me what my plan covers… It was a wonderful experience to be honest. Thank you
IT’S TERRIBLE INSURANCE. It seems like an affordable option and the Health Connector will tell you that they cover all sorts of doctors or facilities, but once you actually need to be seen “they don’t contract” with them. I have no idea how …
BMC HealthNet has been a nightmare for our household. Their data is inaccurate. They switched one of us to a new medication and declined to pay for the old medication even though they could not provide an in-network doctor to help us make …
Decent health plans thru the state and masshealth, they are accepted at most places not sure whats going to be different since they changed to wellsense
The provider list is inaccurate as it hasn’t been updated in quite a long time. The first 3 docs I reached out to are no longer accepting this insurance and I was told it had been several years since one of the docs was even with that …
They frequently change there policies and there contracts with with there medical providers. Instead of making life easy for the patient. I been trying to get a glucose reader for almost a year now and they are still giving me a hard time …
provide me with excellent customer service that doesn’t take forever on the phone which is a huge plus in my opinion, also provide me with proper resource information and cover all addiction recovery programs and mental health support
BMC HealthNet has been a nightmare for my family. One member was inactive for several months “by mistake” they say, no apologize, I paid for 4 members in the same period, and only 3 were covered. Their solution was to activate that member …
Poor coverage. Nearest urgent care I can go to is 15 miles away. Just got a letter stating as of jan 1, 2023 prescriptions won’t be covered at CVS or wall greens. …
(Translated by Google) Good attention from your representatives.
(Original) …
(Translated by Google) Wonderful place, only for friends
(Original) …
Accessable
Trash Insurance
Went to service equipment
Health Insurance Option.
Great
No complaints
Awful
Great
No answer the phone
Fast easy understandable
Easy to navigate
Cheap place….
Awesome insurance
Great service
Terrible customer service
Representative was informative.
Very helpful staff
Thay are very helpful
Good customer service
Reasonable, helpful, and caring.
Professional and helpful.
Great customer service
Great customer service
Dosent cover the flu shot
Great customer service
No thank have bmc
My next choice for Medicare
Nicely run insurance company
BMCHP is so about helping our members.
Easygoing nice customer service
Seems much better than steward
Ordered a new card, got it promptly
I work here so what else did you expect?
Excellent experience! Excellent coverage! Excellent plan!
you better hope you never have to call them.
Worst insurance I’ve ever had
Boston medical is one of the best description for one of the best hospitals around
The service is not accurate and the website is not useful for every minority.
The woman I dealt with was so kind an helpful
Just switch to this insurance and so far. I like it.
Definitely well communicated. Warm customer service!
Good help
Great staff and awesome programs offered!
Good people to get information about your health care
It’s decent insurance. You get what you pay for.
Could be better!! they hung up on me
Can’t reach these people at all! I could be dead by the time I get to see a doctor!
Ryan G goes above and beyond.
Helder Varella works here. 1 star is too much.
They literally couldn’t make it harder for a sick person to get care.
would not recommend this plan to anyone outside of Boston MA, everything is connected to BMC.
3 tries and they can’t figure out my log in so I can’t get in to my account
Great coverage. Great network of doctors!
It’s not a place. It’s a health plan. Who makes these questions, really come on, its right in the name “health plan”, really?🐸. …
Not medically qualified to over rule qualified doctor’s/pharmacists
Excellent. Always helpful. No problems. So far so good.
They were very accommodating and the resources were satisfactory for my needs.
Very nice service and good insurance plans
They are quick and efficient. I appreciate them being clear spoken and knowledgeable
This week they decided to charge me $500 more for something covered 2 years ago.
I love every single thing about BMC my heart and prayers go to them.
Always been easy to work with compared to other companies available ti me.
Raising as already extravagant premium is the wrong move. Cancelled.
Great insurance at affordable prices
Great health insurance. Whenever I have a concern they always help.
Had me on hold for a hour and a half and still didn’t reach anybody terrible customer service very incompetent employees
Very easy to get new health care cards. Always nice people.
Add a care coordinator, masshealth has helpers now who make sure you get the most care out of your health insurance.
Was able to use the website easily and get what I requested mailed to my home.
Their customer service reps are beautiful even when they’re working at home in their pajamas
Extremely helpful! Gave me all the necessary information
They assigned me a PCP who isnt even in my state anymore… And now here i am on hold for almost an hour. I swear i am about to lose it.
Always having to appeal for my medical problems I had surgery very important one and it was denied Complete and utter poor service switch plans today
Great plan if you enjoy calling different practices just for them to say oh no we don’t accept that plan
They were so patient on the phone, courteous and helpful
Terrible support. Called to find coverage and they had no idea how to help. I do not recommend this company.
Horrible experience, avoid at all cost! Incompetent and rude staff. And good luck if you need a help over the phone.
BMC isn’t an accepted health insurance through the University of Massachusetts. You need health insurance when you got to Umass schools or get charged a fortune through the schools health insurance. If you have insurance, you can waive the bill but since it isn’t accepted. You still get billed
I was assigned to a doctor by BMC healthnet that does not even accept their plan, and was not even accepting new patients. They go through a list of doctor’s closest to you and just pick that one. Very confusing, and disappointing.
Been on hold countless times, to have someone keep telling me I don’t have insurance, or I need to pay, as well as not getting my cards at all. Plus sucks, I don’t recommend them. Scammers!!!!
Really should be negative stars but they do eveb allow that
Horrible Coverage …Plan does not cover vision and eyes meds are not covered
Real lifesavers! They are always looking to serve their clients better and make sure that the parents are well taken care of!
I can’t understand why BMC doesn’t cover antibiotics for an ear infection.
Just changed policy 2 month supply meds needs prior auth getting 2 month supplys 4 10 years
Angelina at BMC HealthNet Plan did a great job answering my questions about my account. Service was prompt and efficient.
Visited for their provider number. Easy to find. Helped a lot!!
Had some issues with customer service and communication but someone did reach out to me to make sure I got my medication. They do cover more than other plans I have had in the past.
Customer Service saves the rating for me. Coverage provided is standard. To work them is not a good idea or experience.
Anything run by the state Massachusetts sucks so be ready for headaches. Advil highly recommended before committing to this health plan.
I received a great hospitality, the staffs were extremely awesome…
Will love to visit there over & over again for child’s birth 💓 💖 💗 💕 …
The only reason I put 1 star is because there isn’t a way to put MINUS 1 star. Horrible insurance with rookie doctors, and doctors that don’t seem to care. I’ve been waiting 6 months to get an MRI and I’m still waiting to see the neurosurgeon to talk to about my fractures in my spine and neck.
All STAFF from different departments went ABOVE and BEYOND to help me and my dad with his complaint for MISTREATMENT AT one of the SENIOR CARE facilities IN MILTON.
Half the doctors they say take their plan don’t you need to call twenty to find one that does
Website was easy to navigate. The only reason I didn’t give it 5 stars is because sometimes it takes a long time to load certain pages.
Meh. They don’t seem to know who their clients are or be very interested or hands on. The customer service reps do bare minimum.
Helder Varela Is a race war starting monster. I am working with my legislators to make sure this company which employees such a moral wrong being gets some sort of penealty. I will make sure everyone knows what kind of company you run and I …
Love this place they have all the right staff to keep your health up to date
This plan deserves no stars. Many PCP’s have dumped them and they have not updated their website. I am on hold now and have been for 29 minutes. Just horrible and UNACCEPTABLE and I can’t dump them until November!!
They claim that the office is open at 8 am, but when I arrived there were at least 8 people waiting outside at 8:15 am. Very unprofessional. Many people have work from 9-5 and couldn’t wait for the employees to arrive and actually do their jobs like they’re suppose to.
Their physicians aren’t within convenient locations for patients. If transportation is arranged. They’d leave patients stranded within other various cities. Masshealth needs to fix health care. I’ll start going to the emergency room for …
My Insurance is awesome no Co -Pay on Prescriptions and Doctor’s appointments are paid for completely.b
My experience always goes well with BMC I never have an issue always treated with kindness and respect and don’t ever have to wait long for services needed by them 🙂
Can’t log into online account.
Awful. I have a medication which runs on a 14 day supply. BMC/Envision refuse to allow me to refill the medication until day 15. So if I happen to have to work on a day 15 – I go the entire day without my medication. Envision said that not …
I work at Boston Medical Center and everytime I need assistance I can never get through. I have been on hold up to 20 minutes at a time. I hate that we have to deal with this insurance company like this. This is not helpful to our patients
Very hard to get a straight answer always different answers
Website is a mess. Coverage is not good. Can’t get reasonable answers. Sent in a good chase for a broken foot. Honestly, I’ve got a few broken bones and this was a nightmare. I can’t imagine what it must be like for someone with more complicated and severe health issues.
Most of these people complaining must not know what it’s like to pay hundreds a month for health insurance and still have copays and barely any health benefits. I am very thankful for bmc and masshealth. Hold times may be long but I’ve always had excellent customer service when I call.
Let me leave a very honest review. I think the reason a lot of these people are frustrated is fair, but the reason they are misguided is because HEALTH INSURANCE IN GENERAL IN THIS COUNTRY IS A MESS. I’ve had 3 plans and it’s all the same. …
I had no choice but to have this plan. In April all of sturdy associates were thrown into the BMCHP. So unless I wanted to find a new primary care,oncologist,gynecologist, orthopedic, surgeons,gastroenterologist and other doctors I was …
Yesterday I had the best experience ever, I reached a representative, she went above all expectations, regarding questions, contacted some of my providers for clear answers, what a refreshing experience, this day in age, I forgot her name, but she resided in Goffstown, New Hampshire
Made an appointment with an orthopedic surgeon at Mass General. Receptionist there could not tell me if my BMC plan would pay for my visit, suggested I call BMC to check. First call to BMC I was told my doctor is not in network and I had to …
I have been a member for almost a year now. I have been through three different PCP and STILL do not have one that accepts the insurance, despite contacting BMC twice about this. The first PCP they gave me eventually no longer accepted my …
*AVOID* I am officially changing my health insurance plan . Not only am I forever always on hold but they SUCK at updating your information and “list of doctors”. I’ve been in and out of the emergency room w mind you NO health insurance …
Friendly faces, large selection and variety of games and gaming accessories. Fair market prices on singular Magic cards. Overall a great game store with a great environment. Been pleased every time I’ve been.
This is the worst insurance to get a hold of!! I have waited 1 hour + just to speak to someone. I have never dealt with an insurance like this one. I just needed to let it be known. WORST INSURANCE EVER !!!!! if I can give it a 0 star i would .
So far so good. I’ll update if any issues arise
It’s pretty easy to pick your OWN Dr.
Just make a few calls to local clinics in your area and see what issuance they take. …
Always there for me and never any issues!
I am extremely pleased with my experience with BMC. I received an extremely high bill from my doctor which seemed wildly incorrect. I called BMC to dispute and was connected to Aileen. She not only helped me take care of the bill, but we …
By far the worst insurance company. I’ve called them numerous times and every time they put me on hold, they hang up. They had me in their system as a non Massachusetts resident, yet every month they send me my bill to my MA address to pay. Explain that one. No one seems to know what they are doing. Not sure if they get properly trained.
Unlike calling Masshealth, calling BMC is a pleasant call. The agents are not rude, they are very helpful!
I was a patient for 2 1/2 years. I will never, ever be a patient again. I was overcharged, charged for services I never had. The health insurance customer service is useless, unreliable and irresponsible. I called the customer service phone …
I paid my new insurance to start in December.. I called to simply find out the reason for not having received my card… they asked me to hold while they look at my account and then as I waited, the individual hung up on me. I didn’t apply …
Bmc Is horrible Never come here for care they don’t do there jobs at all there put you in a room and leave you In there to take care of yourself Please try to get to a better hospital bmc is a set up
Silver tier is horrible. The co-pays are huge, and most of my medications are tier 2 or not covered. I spend $325 a month after co-pays for 2 diabetes meds and 2 inhalers for asthma. Blood work cost $23 and if it needs to be sent to …
First time I called i was given old and wrong numbers and unable to fill my prescriptions. I called back from the pharmacy and the man who answered at 6pm was amazing and super helpful. I had been waiting days already for my medications because BMC is no longer allowed at Walgreens, so I had to move everything to walmart.
This plans is an average health plan. Customer service is ok. Nothing compared to other major health insurances.
Spoke to BMC HealthNet Plan by phone, and I’m completely satisfied with my experience. Excellent customer service, I felt like I was truly valued as opposed to just another member. My questions and needs were addressed immediately and …
I didn’t have to wait on the phone for 2 hours like mass health. I spoke with an agent after about 10 seconds of holding… It was amazing. They were then able to easily look up my health plan and help me figure out my info. Also able to tell me what my plan covers… It was a wonderful experience to be honest. Thank you
IT’S TERRIBLE INSURANCE. It seems like an affordable option and the Health Connector will tell you that they cover all sorts of doctors or facilities, but once you actually need to be seen “they don’t contract” with them. I have no idea how …
BMC HealthNet has been a nightmare for our household. Their data is inaccurate. They switched one of us to a new medication and declined to pay for the old medication even though they could not provide an in-network doctor to help us make …
Decent health plans thru the state and masshealth, they are accepted at most places not sure whats going to be different since they changed to wellsense
The provider list is inaccurate as it hasn’t been updated in quite a long time. The first 3 docs I reached out to are no longer accepting this insurance and I was told it had been several years since one of the docs was even with that …
Found my baby enrolled with you and no ask me or his mom, and the worst thing is it s not a full coverage like it should be
They frequently change there policies and there contracts with with there medical providers. Instead of making life easy for the patient. I been trying to get a glucose reader for almost a year now and they are still giving me a hard time …
provide me with excellent customer service that doesn’t take forever on the phone which is a huge plus in my opinion, also provide me with proper resource information and cover all addiction recovery programs and mental health support
BMC HealthNet has been a nightmare for my family. One member was inactive for several months “by mistake” they say, no apologize, I paid for 4 members in the same period, and only 3 were covered. Their solution was to activate that member …
Poor coverage. Nearest urgent care I can go to is 15 miles away. Just got a letter stating as of jan 1, 2023 prescriptions won’t be covered at CVS or wall greens. …
Mediocre care and they can’t even bother to keep their list of providers up to date. …