The notices and minutes for the Board Meetings for the Board of Water Supply (BWS) are available online. Board Meetings are scheduled for the … See more
Wow, I have been on hold for 28 minutes. This is unbelievable that I have to wait almost half an hour to install services. If there was another service provider I would had left you guys along time ago, maybe that’s why you guys abuse the customer, because you have no competition.
I had questions on how to install a submeter and they were very helpful and patient with me. I also had to switch names on an account and they replied quickly and got everything taken care of for me. Mahalo!
Board of Water Supply just mailed me a copy of their 2020 Annual Water Quality Report. The report shows water sample test dates from 2017, 2018, and 2019. Most of the water test samples are from 2017 and 2018. There is no water sample test …
I just wanted to thank the crew of Meter Mechanics Jayson Frank, William Kauloaiwi and Stephen Koki and Inspector Brandon Abelaye for their incredible patience and expertise in their work. We had trouble turning our sprinkler system off to …
I called to ask why my water suddenly stopped working. The man who answered was so rude and aggressive, he hung up on me after I asked if they could check our situation. It was unbelievable how I was treated, I am not a rude person, so it was very upsetting
Fix your mobile site so customers and pay their bills through it. Every time I click in a cell it zooms in to the bottom right corner of the page and doesn’t register my entry
Customer service is not good at all. I called to request the water service to be stopped and it took 2 -3 weeks to be able to talk to anyone. I wrote to the company as well. When they finally stopped my service they charged me for the 2-3 …
We have been billed for six years of water service without problem but in order to have our water turned off it took an act of congress thanks to customer service representatives Conrad.
The Board of Water Supply is one of the most horrendously run organizations I have ever encountered. I have lived in my current residence for 6 months, receiving water bills of 0 usage during this time period. I inquired on upwards of 7 …
Switched my water meter with my neighbor and I have been getting their bill since we moved in. Its been a year and they are still lost on how to fix it.
Disgusted by how they operate. …
I have been told by licensed plumbers that most residential toilets were installed before the 2001 revised plumbing code. These older toilets use around five (5) gallons of water for each flush. The present plumbing code requires toilets to …
We came home yesterday to heavy machinery parked in our driveway by their construction contractor replacing the water lines in our neighborhood. The vehicles were left overnight, and when we approached the contractor the next morning we …
We woke up this morning to no water in Kaimuki. Tried to look everywhere online but no news about it. Called the BOWS and was told there’s a water main break on my street. Very little info about the break.
So annoyed, I called and chose their call back option. Literally waited about an hour, and when it rang it rang once and hung up. Doesn’t even give a chance to pick up the phone. Now since I supposedly missed my call I lost my spot on the cue. Very bad service!
I was pleasantly surprised after reading the bad reviews. I chose the call back option. They called me back within 15 minutes and the lady was very helpful. She answered my questions and stayed on the line with me to make sure I could …
(Translated by Google) Mourning
(Original)
Yas
Garbage customer service. State is blowing it in this department
They laugh while water mains break every day.
Wow, I have been on hold for 28 minutes. This is unbelievable that I have to wait almost half an hour to install services. If there was another service provider I would had left you guys along time ago, maybe that’s why you guys abuse the customer, because you have no competition.
I had questions on how to install a submeter and they were very helpful and patient with me. I also had to switch names on an account and they replied quickly and got everything taken care of for me. Mahalo!
Board of Water Supply just mailed me a copy of their 2020 Annual Water Quality Report. The report shows water sample test dates from 2017, 2018, and 2019. Most of the water test samples are from 2017 and 2018. There is no water sample test …
I just wanted to thank the crew of Meter Mechanics Jayson Frank, William Kauloaiwi and Stephen Koki and Inspector Brandon Abelaye for their incredible patience and expertise in their work. We had trouble turning our sprinkler system off to …
I called to ask why my water suddenly stopped working. The man who answered was so rude and aggressive, he hung up on me after I asked if they could check our situation. It was unbelievable how I was treated, I am not a rude person, so it was very upsetting
Fix your mobile site so customers and pay their bills through it. Every time I click in a cell it zooms in to the bottom right corner of the page and doesn’t register my entry
Customer service is not good at all. I called to request the water service to be stopped and it took 2 -3 weeks to be able to talk to anyone. I wrote to the company as well. When they finally stopped my service they charged me for the 2-3 …
We have been billed for six years of water service without problem but in order to have our water turned off it took an act of congress thanks to customer service representatives Conrad.
The Board of Water Supply is one of the most horrendously run organizations I have ever encountered. I have lived in my current residence for 6 months, receiving water bills of 0 usage during this time period. I inquired on upwards of 7 …
Switched my water meter with my neighbor and I have been getting their bill since we moved in. Its been a year and they are still lost on how to fix it.
Disgusted by how they operate. …
I have been told by licensed plumbers that most residential toilets were installed before the 2001 revised plumbing code. These older toilets use around five (5) gallons of water for each flush. The present plumbing code requires toilets to …
We came home yesterday to heavy machinery parked in our driveway by their construction contractor replacing the water lines in our neighborhood. The vehicles were left overnight, and when we approached the contractor the next morning we …
We woke up this morning to no water in Kaimuki. Tried to look everywhere online but no news about it. Called the BOWS and was told there’s a water main break on my street. Very little info about the break.
So annoyed, I called and chose their call back option. Literally waited about an hour, and when it rang it rang once and hung up. Doesn’t even give a chance to pick up the phone. Now since I supposedly missed my call I lost my spot on the cue. Very bad service!
I was pleasantly surprised after reading the bad reviews. I chose the call back option. They called me back within 15 minutes and the lady was very helpful. She answered my questions and stayed on the line with me to make sure I could …