I just really want to pay my bill.. I’ve called several times and it’s busy or goes to a machine we’re I can’t leave a message…also you guys haven’t been picking my trash up…again I really just want to pay my bill…thanks
We’ve had this service for many years, sorry to see them struggling however at the end of the day if they can’t pull together a liable team, we’ll be leaving them as well.
Been waiting 2 weeks for the trash to come not sure what the problem is no one is answering the phones honestly worst service I’ve ever had to deal with
Two weeks now and no service. This happend in dec as well. No email, no one answers the phone. Nothing. Absolutely ridiculous. Definitely would not recommend
Patti S
Literally tue worst company ive ever dealt with theyre phones are off the havnt updatwd number been paying my bill exactly on time juat to not even get my trashed picked up or spread across my driveway
This place has the rudest office people. They can not keep billing correct. The operator will hang up on you if she does not like what is said. They will try to steal money out of your account
WHY is it that I can never get through by phone? I have been calling to a busy signal for two days. You need more help if you want returning customers.
My family has used this company for years. For the last month they have missed pick up twice and were late the other two. It’s kinda funny that they are early getting their bills out but horrible with service.
They just stopped showing up. They don’t respond to messages & the phone is constantly busy. I’ve had a dumpster full of trash since the beginning of November & I can’t get anyone to empty it or haul it away.
Are you still open? Phone rings busy can’t get ahold of anyone my trash was suppose to be picked up on 1/6/21 and it’s 1/11/21. If you are closed due to COVID please let your customers know this.
So here we go again with no pick up and excuses of truck problem and sickness on your phone message. The least you could have done is have a dumpster for people to put trash in. Instead you ignore phone calls and let people’s trash just pile up!!!
Bob’s is by far the WORST trash company I have ever used, they dont show on scheduled days and when they do they pick thru my trash and leave behind items in my can, if the drop trash they dont pick it up, I only use them because of my HOA has chose them. What a mistake,
We’ve had bob’s for years never any problems now not sure over past few months have twice a week service we’re lucky there showing up once & sometimes not even on till the day after service this week again no service! Have called never can …
Please cancel my account. After numerous no pick up’s I’m going with a more reliable source. Really don’t know any other way to correspond with you because your phone is always busy both numbers like it’s taken off the hook. R5a000187 is my number. Please cancel. ASAP
I contract for twice a week service. For the last 7 weeks, service has been spotty. This week, they didnot show on Monday, Tuesday, or Wednesday. It is now Thursday and still no trash pickup. Unable to contact them by phone.
They are the absolute worst. Stay away. They haven’t picked up trash or recycling in a month. You can never reach them because no one answers the phone. I have an email address that they only respond to about 10% of the time. It’s the worst experience I’ve ever had with a company.
I have called this company EIGHTYSEVEN TIMES since about 9:30 a.m. on Monday 12/7 to to 3:07 on Tues 12/8. It has been busy. EXCEPT the 88th call was the voice message giving their hours and if I called during those hours to call them …
We’ve always tried to support our local businesses. That being said, our trash has not been picked up for 3 wks. Any idea when service will resume in the Horine Rd/McNutt area? We don’t want to switch but not being left with much of a choice.
No one answers the phone. We have been calling for weeks. Please pick up our recycle at 5451 Greenton since you didn’t show up Thursday nor grabbed yesterday when you picked up the trash. Maybe you could even call us – let us know when you are coming next.
My neighborhood uses Bob’s for subdivision trash pickup. We currently pay for 2 weekly pickups and they have started to only pickup once a week. I have tried to contact Bob’s Disposal numerous times at different times and days with no success. This is not how to do business!
Have not picked up trash for weeks and unable to get hold of anyone at the business, tried calling over 25 times. They have initially told us that they lost a truck but that was last year. Trash is piling up that we’re starting to worry about rodents
For the last couple of months they are constantly late picking up my trash..now last week they never showed up but didn’t have a problem taking my money 3 months in advance. Now I have been trying to call and not getting an answer..phone is either busy non stop or brings non stop..beginning to feel like we have been ripped off
Is it true that they are going out of business? That’s what I heard. They used to be good, but now they are hit or miss, more miss. I pay my bill on time every month, but I’m not paying another dime until they start regularly picking up. What’s good for the goose is good for the gander.
Not sure when they will show up to pick up our trash. They have missed several days on scheduled pick up dates. Can’t get a hold of anyone to get it picked up. DONE with them canceling and going to a more reliable service. Poorly run service.
I’ve used Bob’s Disposal for at least 25 years. I have never had a problem with them until recently. For whatever reason they can not be reached by phone (always busy). I am ready to change companies. It shouldn’t be hard to get customer service when you need it.
I can not get a hold of any one on both phone numbers. They skipped us last wes, ( not ) a holiday. our whole road actually was skipped. Today wes, again not a holiday. We just sent off the next 3 months payment to Bob’s this week. We are …
Three weeks in a row with no pick up. No notice, no answering of the phone. You can now come and collect your bin from my property as you all have been replaced. All my neighbors whom were once customers have also had NO choice but to switch.
I am cancelling my service with you as of today. I am unable to get ahold of anyone by phone for the past three days so this is my official cancelation notice. Please do not bill me for the passed three pick ups on Feb 10, 17 & 24th as my trash was not picked up and I received no notification.
Going over 3 weeks now of no trash removal, im suppoto get picked up twice per week- avoiding calls, closing the office so we can’t communicate or complain or ask for a credit. Voicemail changed many times with several excuses only after …
If you want your trash removed Don’t Hire Bob’s Disposal!!! The truck NEVER comes on scheduled pickup dates; trash always is piled up. And don’t even waste your time trying to call them; the phone lines are constantly busy (they have to …
I’ve used Bob’s for over 20 years. I’ve not had any issues with them until this past month. They have not picked up my trash for 3 going on 4 weeks. I’ve called & they promised they would get it each day I’ve called. It’s still sitting at …
Going on 4 weeks now and no pick up. We are suppose to be picked up twice a week and have been picking up trash from animals getting into the bins since. Have called so many times only to get automated messages about “sickness, illness, …
What is going on with this company. Although pleasant when they DO answer the phone. The phone is either busy or rarely does anyone answer. I have been calling the number since 1/14/2021. My trash and recycling was never picked up . I love …
I’ve been with Bob’s since moving to Kimmswick…33 years ago. There have been problems throughout the years but it’s been worse the last few years. Most recent problem: pickup day is Tuesday…no show. I called….they said there was a …
They never answer the phone. 3 straight days of calling. Over two weeks late on trash pick up for whole neighborhood. I’ll be switching services. Leave trash in can and on road way without picking up and trash can is always laying in road …
Every week they passed up our driveway, they picked up our neighbors but not ours and every time we would call we got a busy signal or an answer service that had no option to leave a message. Every time the message would change, in the …
Most friendly office staff! Could use some work on drivers, but let’s face it. It is a dirty job and who really wants to put up with our garbage? I know right now things are a little backed up and they may be hard to reach by phone. Please …
We have been customer’s of Bob’s for years. Their pricing is good and unlike several who have commented on this site, we have never had an issue with consistency in pick up dates. HOWEVER, I have tried for 3 days straight to call during t …
For the most part they are pretty regular. But my trash has been sitting on the road for 2 weeks now with no pickup or explanation. Can’t reach the office to talk to anyone. the billing department is awful and credits only partial …
You can’t give zero stars because that’s all they should get. Stay away from this scam of a business. They never pick up your trash on time, and couldn’t pickup our recycling for almost 2 months. Try calling for questions? Good luck as they …
Great company! Always treat you like family!!!
FuhGeddaBowDit! Call Arnold Legacy Hauling Trash Service.
Service is non existent continually not showing up will be shopping my business elsewhere
Now running on four weeks no service, had to move to another Company
Missed another pick up. Been trying to call for 4 days now.they will NOT answer there phone.
If you try to call,theohone is always busy. They always miss pick up
Don’t pick up the trash and impossible to get a hold of. You’ll question what you’re paying for.
How hard is it to answer the phone. I have called for over a month. You can’t even leave a message. WTH!
I have been trying to reach the office for days, line is ALWAYS busy ! Totally ridiculous for a business to be ran this way.
Tammy McCoy was great ! Solved all family concerns we had this week thank you .
Tammy McCoy was awesome !! Solved all issues / concerns my family had.
Thanks again Tammy
I just really want to pay my bill.. I’ve called several times and it’s busy or goes to a machine we’re I can’t leave a message…also you guys haven’t been picking my trash up…again I really just want to pay my bill…thanks
Awful. No trash pickup for the last 2 weeks. I try to call, always busy or a message
My recycling hasn’t been picked up in two weeks and every time I call I get a busy signal
We’ve had this service for many years, sorry to see them struggling however at the end of the day if they can’t pull together a liable team, we’ll be leaving them as well.
Been waiting 2 weeks for the trash to come not sure what the problem is no one is answering the phones honestly worst service I’ve ever had to deal with
I have used Bob’s and have had only one issue in 3 years. With everything happening in this world I would say that is pretty good.
Two weeks now and no service. This happend in dec as well. No email, no one answers the phone. Nothing. Absolutely ridiculous. Definitely would not recommend
Patti S
Without notice we have not had any pickups for three weeks. At least they could of sent out a notice to let us know what is going on
Literally tue worst company ive ever dealt with theyre phones are off the havnt updatwd number been paying my bill exactly on time juat to not even get my trashed picked up or spread across my driveway
This place has the rudest office people. They can not keep billing correct. The operator will hang up on you if she does not like what is said. They will try to steal money out of your account
WHY is it that I can never get through by phone? I have been calling to a busy signal for two days. You need more help if you want returning customers.
My family has used this company for years. For the last month they have missed pick up twice and were late the other two. It’s kinda funny that they are early getting their bills out but horrible with service.
They just stopped showing up. They don’t respond to messages & the phone is constantly busy. I’ve had a dumpster full of trash since the beginning of November & I can’t get anyone to empty it or haul it away.
Are you still open? Phone rings busy can’t get ahold of anyone my trash was suppose to be picked up on 1/6/21 and it’s 1/11/21. If you are closed due to COVID please let your customers know this.
So here we go again with no pick up and excuses of truck problem and sickness on your phone message. The least you could have done is have a dumpster for people to put trash in. Instead you ignore phone calls and let people’s trash just pile up!!!
Bob’s is by far the WORST trash company I have ever used, they dont show on scheduled days and when they do they pick thru my trash and leave behind items in my can, if the drop trash they dont pick it up, I only use them because of my HOA has chose them. What a mistake,
We’ve had bob’s for years never any problems now not sure over past few months have twice a week service we’re lucky there showing up once & sometimes not even on till the day after service this week again no service! Have called never can …
Please cancel my account. After numerous no pick up’s I’m going with a more reliable source. Really don’t know any other way to correspond with you because your phone is always busy both numbers like it’s taken off the hook. R5a000187 is my number. Please cancel. ASAP
I contract for twice a week service. For the last 7 weeks, service has been spotty. This week, they didnot show on Monday, Tuesday, or Wednesday. It is now Thursday and still no trash pickup. Unable to contact them by phone.
They are the absolute worst. Stay away. They haven’t picked up trash or recycling in a month. You can never reach them because no one answers the phone. I have an email address that they only respond to about 10% of the time. It’s the worst experience I’ve ever had with a company.
I have called this company EIGHTYSEVEN TIMES since about 9:30 a.m. on Monday 12/7 to to 3:07 on Tues 12/8. It has been busy. EXCEPT the 88th call was the voice message giving their hours and if I called during those hours to call them …
We’ve always tried to support our local businesses. That being said, our trash has not been picked up for 3 wks. Any idea when service will resume in the Horine Rd/McNutt area? We don’t want to switch but not being left with much of a choice.
No one answers the phone. We have been calling for weeks. Please pick up our recycle at 5451 Greenton since you didn’t show up Thursday nor grabbed yesterday when you picked up the trash. Maybe you could even call us – let us know when you are coming next.
My neighborhood uses Bob’s for subdivision trash pickup. We currently pay for 2 weekly pickups and they have started to only pickup once a week. I have tried to contact Bob’s Disposal numerous times at different times and days with no success. This is not how to do business!
Have not picked up trash for weeks and unable to get hold of anyone at the business, tried calling over 25 times. They have initially told us that they lost a truck but that was last year. Trash is piling up that we’re starting to worry about rodents
For the last couple of months they are constantly late picking up my trash..now last week they never showed up but didn’t have a problem taking my money 3 months in advance. Now I have been trying to call and not getting an answer..phone is either busy non stop or brings non stop..beginning to feel like we have been ripped off
Is it true that they are going out of business? That’s what I heard. They used to be good, but now they are hit or miss, more miss. I pay my bill on time every month, but I’m not paying another dime until they start regularly picking up. What’s good for the goose is good for the gander.
Not sure when they will show up to pick up our trash. They have missed several days on scheduled pick up dates. Can’t get a hold of anyone to get it picked up. DONE with them canceling and going to a more reliable service. Poorly run service.
I’ve used Bob’s Disposal for at least 25 years. I have never had a problem with them until recently. For whatever reason they can not be reached by phone (always busy). I am ready to change companies. It shouldn’t be hard to get customer service when you need it.
I can not get a hold of any one on both phone numbers. They skipped us last wes, ( not ) a holiday. our whole road actually was skipped. Today wes, again not a holiday. We just sent off the next 3 months payment to Bob’s this week. We are …
Three weeks in a row with no pick up. No notice, no answering of the phone. You can now come and collect your bin from my property as you all have been replaced. All my neighbors whom were once customers have also had NO choice but to switch.
I am cancelling my service with you as of today. I am unable to get ahold of anyone by phone for the past three days so this is my official cancelation notice. Please do not bill me for the passed three pick ups on Feb 10, 17 & 24th as my trash was not picked up and I received no notification.
Going over 3 weeks now of no trash removal, im suppoto get picked up twice per week- avoiding calls, closing the office so we can’t communicate or complain or ask for a credit. Voicemail changed many times with several excuses only after …
If you want your trash removed Don’t Hire Bob’s Disposal!!! The truck NEVER comes on scheduled pickup dates; trash always is piled up. And don’t even waste your time trying to call them; the phone lines are constantly busy (they have to …
I’ve used Bob’s for over 20 years. I’ve not had any issues with them until this past month. They have not picked up my trash for 3 going on 4 weeks. I’ve called & they promised they would get it each day I’ve called. It’s still sitting at …
Going on 4 weeks now and no pick up. We are suppose to be picked up twice a week and have been picking up trash from animals getting into the bins since. Have called so many times only to get automated messages about “sickness, illness, …
What is going on with this company. Although pleasant when they DO answer the phone. The phone is either busy or rarely does anyone answer. I have been calling the number since 1/14/2021. My trash and recycling was never picked up . I love …
I’ve been with Bob’s since moving to Kimmswick…33 years ago. There have been problems throughout the years but it’s been worse the last few years. Most recent problem: pickup day is Tuesday…no show. I called….they said there was a …
They never answer the phone. 3 straight days of calling. Over two weeks late on trash pick up for whole neighborhood. I’ll be switching services. Leave trash in can and on road way without picking up and trash can is always laying in road …
Every week they passed up our driveway, they picked up our neighbors but not ours and every time we would call we got a busy signal or an answer service that had no option to leave a message. Every time the message would change, in the …
Most friendly office staff! Could use some work on drivers, but let’s face it. It is a dirty job and who really wants to put up with our garbage? I know right now things are a little backed up and they may be hard to reach by phone. Please …
We have been customer’s of Bob’s for years. Their pricing is good and unlike several who have commented on this site, we have never had an issue with consistency in pick up dates. HOWEVER, I have tried for 3 days straight to call during t …
For the most part they are pretty regular. But my trash has been sitting on the road for 2 weeks now with no pickup or explanation. Can’t reach the office to talk to anyone. the billing department is awful and credits only partial …
You can’t give zero stars because that’s all they should get. Stay away from this scam of a business. They never pick up your trash on time, and couldn’t pickup our recycling for almost 2 months. Try calling for questions? Good luck as they …