With 7 locations throughout the Hudson Valley, our red trucks bring comfort to more homes and businesses than any other independent fuel company. We deliver oil, gasoline, diesel and propane, install heating and cooling equipment, and keep customers safe and warm. Thousands of people switch to us every year.
| Friday | 7:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 4:30PM |
| Tuesday | 7:30AM to 4:30PM |
| Wednesday | 7:30AM to 4:30PM |
| Thursday | 7:30AM to 4:30PM |
2785 W Main St, Wappingers Falls, NY 12590
I have been a Bottini customer for about 20 years and have always thought them to be more expensive than the rest of the local companies but that their customer service was excellent-so worth the extra cents per gallon of oil. That has …
During the 7+ years as a propane customer we have never had an issue with delivery or billing. The deliveryman has had to drag the line through some major storms and snow accumulation but never failed to make his delivery to our home. Special deals are usually available also.
My family has contracted with Bottini Fuel at multiple locations for the past few years. We have been extremely happy with all services they have provided, especially customer service, as well as the service department, and competitive …
I’ve been a customer of Bottini for 33yrs. They have provided reliable service and have responded to emergency calls quickly and efficiently. If you’re looking for a heating service provider, I hightly recommend Bottini Fuel.
Bottini has just rescheduled my scheduled cleaning. Again. Happening for the second or third consecutive year. The whole idea of a boiler tune up is to have it done prior to the heating season, but now I have to wait till January, and …
We had a couple of different problems with the furnace this past January which required 3 separate service calls. Each time, following the call, the technician arrived within 30 minutes. They were very professional, and we were quite satisfied with the results.
the gentleman that come to do our furnace service was really knowledge and amazing attitude !!!keep the good work! (one complaint : my appointment took like 6 weeks because you cancel the first one,so please make sure you fix that) thank you so much.
The service team was great. They were polite and professional when they installed a new tank. Got a delivery 2 days later. Same comments for delivery person. Thanks to Brian T and. George for their service.
It took a little bit of time to figure out what was needed, but the Bottini repairmen were persistent in ordering the correct parts and getting my heat stove to work.
I’m on auto delivery for propane, and they allowed my tanks to run empty, thus, no heat, cooking, hot water, nor laundry. I understand that mistakes happen, BUT having to wait almost EIGHT HOURS for the “emergency” delivery is NOT …
This company is terrible! Every winter I have to beg them to deliver even though I am on automatic delivery and always pay my bill early. When I tell them my tank is nearing empty, they say, ” How do you know the gauge is working?” or “If …
Bottini Fuel just did an emergency service for me for no heat. There response was quick and efficient. I’m also on auto delivery and have never run out of fuel oil. Their team is always friendly and knowledgeable. I highly recommend Bottini Fuel!
Bottini has been my fuel oil company for many years and I would highly recommend them to anyone. Customer service is always helpful and their prices are very competitive. Even when I needed fuel ASAP they can out very quickly and filled up the tank with no extra charges!
We’ve used Bottini fuel for 15 years, never had any problems. However, their cost for fuel tends to be a few cents higher. We pay it because they installed our boiler, and have great customer service
I am new customer and so far I am very pleased with the service I have received. Bottini Fuel company was recommended to me by my colleague at work and I have to say it was a good choice. Oil delivery came just on time when I started to …
THE WORST COMPANY EVER THE STILL CHEATING PEOPLE, THEY DONT CARE THE COMMUNITY.
Called in to report a problem with our new Furnace that was recently installed as there was an electrical scent in the duct work when the heat was increased on the thermostat .The call center administrator, Tammy indicated that the Service …
Linda C Krall
This is my first experience with propane in my newly constructed house and I have found the Bottini team friendly and efficient. It’s great to know you can depend upon a reliable group to keep your most important system in your home working at its best.
On Veterans weekend , it was the first weekend it really got cold enough to turn on the heat. Ours didn’t go on . Apparently many many steam boilers and furnaces didn’t . We called in mid afternoon and there were so many calls that the guy …
Bottini is very reliable, professional, knowledgeable and accommodating. They have provided both repairs and fuel for over 5 years and service is always consistent. Thank you
Gentleman that came to my house was kind, courteous and intelligent. Diagnosed the problem within minutes and quickly fixed this issue. Everyone that I have worked with at Bottini has always been helpful and friendly.
I have used a number of propane companies over the years. Bottini a is by a very far measure the most prompt, professional and courteous I have ever dealt with. They are always a mile ahead in service and keeping us supplied.
First time home owner here, closed on our home a little over a month ago. The previous owner used Bottini and had them come do a reading so we could pay him for the remaining propane in the tanks at closing, which we did. Fast forward, I …
Bottini has always been responsive to any request for service for the 33 years that I have been a customer. Occasionally a senior technician was required to complete a repair but that is to expected. I have been very satisfied with their service.
To date, Bottini has been great. The service is smooth and without delay. The customer service reps are always willing to help and usually end with the customer on the upside of things.
I am a new customer, recommended by friends. I made a lot of changes along the way which required multiple visits to my house and each time I called, they were so accommodating and helpful. They didn’t make me wait. They told me exactly …
I recently purchased a home and they have been great walking me through everything as a first time home buyer. They came out and inspected my boiler and oil tank. All the techs and office personnel are friendly and helpful. I would recommend them.
Your technician named Al, positioned a new 500 gallon propane tank in my yard, and carefully installed the necessary lines for its operation. He meticulously set the regulator on my siding, and “cleaned up” the pre existing …
A technician came to provide an annual inspection and servicing. He was friendly, efficient, and fast. My first experience with Bottini was a good one!
Our heat and hot water were off. I spoke with a customer representative and then with a manager. All was taken care of by the end of the day. The delivery man (Chris, if I am remembering correctly), was personable, polite, and efficient.
Tech was professional, respectful and knowledgeable. His work ethic was exceptional and left behind a clean area along clean work.
We have been Bottini customers for 15 years. They have always been reliable and courteous. Never have we come close to running out of fuel. Always recommend them to friends.
came very quickly, helpful and got the job done very professionally
Bottini Fuel has provided us with amazing customer service so far. There for us when the Hot Water tank went bad. Always the yearly cleaning and maintenance. Good pricing and customer service.
Bottini Fuel is the worst 𝐎𝐢𝐥 provide company, they have terrible service for customers. I have very bad experience with them!
About they boiler service? They do not understand nothing. I had radiator heat …
Service was great. Replaced filter that had been missed in the past.
I called Bottini Fuel in Wappingers Falls, NY on June 4th to report I had no hot water and very low water pressure. Bottini sent a service technician (Shawn) to my home the same day. Shawn was professional, very knowledgeable and he calmly …
I’ve been a customer of Bottini for 20+ years as a customer with several homes they service.
Bottini has moved upwards over the years and I have been happy with them.
As any business there’s always room for improvement.
They have been of great service on many occasions, most memorably last year when the new stove I received from my Sears was defective and leaking gas. They came out and detected the problem and disconnected the stove so I could approach …
So far very happy with Bottini. I have switched from 2 other companies and now have both my Oil and Propane with Bottini. So much better prices than my other 2 companies and everyone has been super friendly and professional both in the Sales and Service Departments!
“We’ve got you covered“ pretty much says it all.
I have the smallest tank in Dutchess County and have run out of fuel more times then I can count. Bottini has always responded immediately. Everyone has been …
I’m a new customer and I’ve had a most disappointing experience with Bottini Fuel. I scheduled a servicing. I WAS warned that if there was an emergency, my call “might” be cancelled — but I was unaware that it would be canceled LESS than …
Bottini Fuel has provided dependable oil deliveries as well as heating and cooling system service/maintenance. Their oil prices are very competitive and their customer service department is helpful and easy to work with. I made the right choice.
Bottini has been my supplier for the last 15 years and I have never been happier. I also purchased the full service contract and they have been true to their word each and every time, providing me the upmost service and care.
I just signed up with Bottini fuel last week and had an issue in my new house. My upstairs heat zone wasn’t working. I drove by their office, stopped in and thirty minutes later a technician was at my house installing a new thermostat. In five minutes I had heat. Pretty damn good!
Since buying our house in 2011 we’ve used Bottini Fuel for our oil company and we’ve never had any issues, everything done on time, we had a contract plan for any issues with the boiler and have had to use it a few times, the workers were very knowledgeable and got the problem fixed in no time. Highly recommend
Excellent customer service! Bottini Fuel really cares about their customer’s needs and goes above and beyond to listen and accommodate. They offer competitive rates for fuel and propane and are willing to work with and customize your needs.
We called Bottini on 6/7/21, as our air conditioner wasn’t working as of 6/6/21. A man came out and told us what to do. That afternoon a second man came over and said just the opposite of what to do. Still not working. On 6/8/21, …
I became a Bottini customer in the middle of a pandemic and have been nothing but pleased so far. They respond quickly both to phone calls and via their customer portal online. A great improvement from my previous propane supplier!
The man who came, #361 (Rocket), was the nicest guy! He was very knowledgeable about steam heat and boilers and helped diagnose a plumbing leak . He could be a trainer for other furnace cleaners and you would certainly have happy customers.
I love this company. I don’t know if they are family owned, but as a client you really feel as though they are – and that you are part of the family. I live at the end of a winding narrow drive way and heat my house with a wood stove …
Just moved to Poughkeepsie; called Bottini and set up oil delivery, boiler service, water tank exchange. As easy as could be. Electronic service, billing, appointment systems are all integrated. I can do everything on line! Professional service, excellent communication. No complaints
Bottini has been my fuel provider for many years now. I am very happy with them! Always friendly and polite when I call for service. The technicians are professional and knowledgeable. Prompt with deliveries. Would highly recommend them!
Our Bottini service tech was quick and efficient, and was unfailingly cheerful. We trust Bottini’s service.
I am always careful with reviews because sometimes expectations of quality of services can be subjective. I have no complaints towards the Technicians. In fact, the Technicians are very polite, they’re always on time and on point and they …
BOTTINI is outstanding when it comes to delivery & Service. Had a fill today, and Keith (driver) went above and beyond his duty. Keith is an amazing asset to Bottini! I have been using them for 25 years never a problem.
I called because my hot water wasn’t getting hot for a long time and when it did get hot, it didn’t stay hot. A service tech came the same day I called, made an adjustment to the furnace and I have had no problems since. …
Technical engineer arrived my house routine yearly maintenance. Frankly he did outstanding job, take pipes out and vacuumed all the way inside. Change the necessary parts, vacuum the floor and left place cleaner than the before. I am amazed with service I received.
Thanks again.
Your service person is excellent. He was able to find the source of the problem quickly, was very logical in fixing the problem and answered my questions clearly and professionally. An excellent service experience for me and a reason I am a Bottini customer.
I’ve never had a problem with Bottini. They’ve been great to work with and their prices are on-par with other providers in the area. They offer automatic payments, budget billing, or pay-on-delivery.
Bottini fuel has given us the best price for propane in the last 10 years that we have been dealing with them!! They are polite and attentive to our needs. Shout out to Samatha who is a pleasure to work with. Glad you guys are here for us. Be safe, be warm! Sincerely the Mansfield family
I woul not recommend Botticelli fuel to anyone. There is obviously a disconnect between customer service and service. I always ask to be called before they come to service as I have 4 accounts. They call when they get there, which doesn’t …
My heater broke at midnight, 4° out! I called at 7:30 am they were open- someone from the company answered!
In less than an hour they were here, a little while after that Bottini fixed and …
I recently had my mobile home moved to a new location but fortunately was still able to keep Bottini for my service. The technician Joe did both the disconnects and reinstalls of everything.It all went seamlessly thanks to him. I’ve been a …
For years now and in 3 different homes in Prattsville, Pleasant Valley and now in Millbrook, we have been serviced by Bottini Fuel both for oil deliveries and servicing our boilers in each home and can not express our thanks to their staff …
Just based on other times I had a cleaning done, this time seemed pretty quick… I’m not sure if he disconnect the duct work like others have to vacuum them out, I don’t think so.
I have been a Bottini customer for 10 years. They have always been reliable, fairly priced and are exceptionally courteous and helpful. Their website is user friendly and payment is easy. I wouldn’t go anywhere else for propane service.
We have used Bottini Fuel for our vacation home for over 15 years. Always reliable and a pleasure to call when we’ve needed service. Now when we moved our main residence, glad to say they are available for us to use here. Other companies were not that reliable.
Bottini has “had my back” on two different occasions in the past few years. My ex called and tried to cut off my fuel oil deliveries (great guy lol) but the same woman always answers the phones and knew she always spoke with me so she …
Just a routine cleaning and servicing of a pretty new Bottini installed furnace. I forgot about the appointment but fortunately I was home when the tech came a knocking. He was very personable and professional and had the job done in no time flat.
I have been a customer of Bottini for almost 10 years. Anytime I have a problem they are always quick to answer and send a technician out as soon as possible. The technicians are always well trained and professional. The service managers and office staff are always courteous and very helpful as well!
I appreciated the fact that Bottini did not give up until the problem was solved. They also made a point of letting me know how to save money.
EVERYONE involved was courteous and helpful.
Thanks to all…….
Not comfortable with morning appointment scheduled and last minute (day of) changed to afternoon without prior notification. My time is at least as important as yours. I should have been notified prior to scheduled day.
This service was for a cleaning, the office called to tell me he was on his way. When he arrived he was very courteous ,he asked if I were having any problems with the furnace .I pointed to something I was concerned about he said no …
Worst customer service ever! They made me sign a contract agreeing to automatic payments and deliveries. They ran my credit and told me I don’t qualify for automatic payments. So why did they still charge me?? Worse yet, they haven’t even …
I’ve been using Bottini for propane since I moved into my house around 3 years ago. Best prices around and their service is excellent! Also used them to install the hookup for my gas dryer and they did a great job.
This is my third post re Bottini Fuel. My second one from three years ago is below. Recently I had another issue with my pool heater –they are outside subject to the elements and mice, so this is part of owning a pool. Within a day of my …
Overall we have been satisfied with the service. Only complaint is that all service men are the same. I called because our furnace would not kick on. First guy changed a part but the next day no heat again. Next guy changed a different part …
I was very impressed with Casaundra and the entire service department. Casaundra has a direct line and when I called to ask a question actually answered the phone. Initially she spent 30 minutes on the phone answering may questions and …
I’ve been a customer for 35 years!
Negative: My boiler leaked and the problem was misdiagnosed by an nice but inexperienced technician. This perpetuated the flooding and damage to my finished …
I had Bottini install my heating and propane heating system in 2018. The service has been top shelf., , My husband passed away and they have been great , if I have a question they are there. Great company, just nice people. …
I have used Bottini for my oil delivery for several years now . It’s not just about the price for me – which is always competitive and often the best , the service is on point as well . I have never had problems with their website , or …
Team Bottini was amazing to me: very responsive to emergencies. I have a contract for maintenance. The house boiler stopped working. When I called, a technician came over and fixed the problem same day within 4 hours. The broken part was replace without any extra out of pocket payments.
We are immensely proud to be customers of Bottini Fuel. We have been in our current home for 4 years and they consistently provide fantastic service to us. We are grateful for them and hope to be under their care for many years to come!
I’m a long term customer of Bottini Fuel oil. I recently had service because water was leaking from the blow off valve and causing a puddle on the basement floor. The service tech provided friendly, professional repair. There was no hassle …
Bottini has been my fuel oil provider for more than ten years. I am located on the outer fringe of their delivery area. Some time ago, I ran out of oil on a very cold January day. Bottini responded to my call for help by sending a man and a …
I purchased a new oil boiler and a new Mitsubishi air conditioner. I was impressed with the courtesy and skill of the installation team on both projects. The quality of their effort was excellent and I would recommend them to others. I …
Bottini has been an excellent, community-minded service provider since we started with them. My recent experience with their team when we received a gas odor was efficient and excellent. And even though it didn’t turn out to be a gas problem, they were extremely helpful in getting to what the real issue was. Highly recommended.
Spoke with Dina regarding my budget, she was extremely knowledgeable, helpful, great service, efficient communication and easy explained what I was signing up for. She was so polite and nice to work with. Definitely knows her business. Will continue to use this company. Thank you Dina!
So far, so great! Fast service, courteous people. Rates are good. Bottini service person was knowledgable and solved an issue for me, and stayed to make sure it was working fine. COVID has them pretty backed up, I tried to be understanding …
I’ve been a Bottini customer for a while now. Reliable delivery. Fast service. My heat wasn’t working and I was cold so I called them. They were able to come right away and fixed my burner all covered under my service plan. Thank you …
Great service. Anytime I’ve had an issue, they arrive quickly and do an excellent job fixing the problem. Make sure you sign up for the service plan – very important to have!
We have been using Bottini since we moved into the area 20 years ago. Prices are fair. I could probably find cheaper fuel if I shopped around and changed whenever I needed it, but the peace of mind that comes with automatic delivery is well …
I am very pleased with Bottini. I have had them for at least 44 yrs. Nice people. At one time they had to come in the middle of the night because the furnace stopped working. They got here quickly.
The staff is great at Bottini Fuel! I moved into my house in Carmel about a year ago and was told this was the company that provided the previous owners with propane. I called to request information and the woman I spoke with (I can’t …
Bottini has been an incredible service provider for our house. They have an annual service contract that is well worth the money. Everyone that has ever come out to work on our boiler has acted with the utmost courtesy and professionalism. I highly recommend Bottini.
We have had Bottini fuel delivering oil for 20 years and never had a problem. They also maintain out heating system. Their people are clean, polite and competent! Call them, you won’t be disappointed!
Recently I scheduled a service call with Bottini Fuel. To make a very long story short, a series of unfortunate events took place during the servicing leaving my hot water heater broken. After speaking to the manager Joe (who was extremely …
Your service tech, Steve, was great. He checked everything, and replaced all that needed to be replaced.
We have been a Bottini customer for over 20 plus years. They have the best rates, customer service and techs. The budget plan does help us so we know exactly how much our bill is every month without any surprises. Keep doing what your doing Bottini!
I am a new customer of Bottini Fuel. When water started dripping from my boiler I called for emergency service for fear it would become worse. The technician (#351 – don’t remember his name) came within a couple hours and resolved the …
So last night I came home to my boiler not working, I made a call to bottini’s 24hr service. The person that came for this service call was “Sean”, he was knowledgeable, friendly and informative. He kept reassuring me that he would get the …
The mechanic was very thorough and worked with me to get the problem resolved. He was knowledgeable, patient and communicated well. He was a pleasure to work with.
I have used Bottini Fuel for many years and have always found their prices fair and their service and customer service excellent. Last Sunday I had a leak in the furnace room. I called Bottini and within 15 minutes I got a call saying a …
Have now been a customer of Bottini for about 5 years. Live in a 120 yr old house with an (owned) 1,000 gallon propane tank, so have options to buy propane anywhere w any heating/fuel dealer in Putnam or Duchess cos. Have always found …
Bottini has always provided us with fuel in a timely manner and at a great price. Their tech serviced our heating system and was knowledgeable and professional. All of the reps at Bottini fuel are friendly and ready to help with any questions. Great service all the time.
Highest recommendation. Excellent customer service! Every time I call the phone reps are always professional and able to address any concerns/ questions immediately. Deliverymen are respectful of my many, many plants leading to the oil …
I switched to Bottini a few years ago and was very satisfied with their service. I retired in 2018 and planned to spend more time in my house in Dutchess County. My annual furnace cleaning had to be postponed due to someone’s emergency …
I’ve been a customer of Bottini since 2000. I have nothing but good things to say about them. They deliver fuel oil in a timely manner and I also have a service contract with them. The cost of this contract has been creeping higher, …
We’ve been customers of Bottini for more than 20 years – they converted us from electric to oil heat – and have been on their auto delivery plan since converting. We also subscribe to their service plan. The responses for service requests …
I have been very pleased with the service provided me by Bottini for over 20 years. I use them for oil and propane delivery and have a service and budget contract which make my life so much easier. I have a 33 year old furnace and water …
Great customer service and great job with servicing and cleaning our furnace. Over the winter I called to ask for an unscheduled delivery because I was recovering from a stem cell transplant and had to keep our house more much warmer than usual and within an hour they were here with more fuel. We’re so pleased with Bottini.
I recently had my boiler serviced by Bottini and couldn’t have been happier with the experience. The service provider was easy to talk with, and took the time to answer my questions no matter how easy or complex. He was thorough, left no mess behind, and left me feeling confident about the status of my boiler.
We have been a customer for 3 plus years! Very reliable, with prompt service. Always comes to deliver on time and when needed. Prices are good and competitive among other companies in the area. Definitely sticking with Bottini Fuel for our propane service!
Great service. The service manager was polite, effective, and fast to respond to my concern. The tech worked fast and did a fantastic job. The problem was fixed quickly (only needing to wait for a part to be ordered- COVID delayed). Great experience all around. Very happy to be a Bottini customer.
After many years as a very satisfied customer, there simply are not enough adjectives to describe this company and all the people that make it a successful business. From the representatives that greet you with interest and respect, to the …
My wife and I kept the same service as the previous homeowners when it came to the fuel deliveries to our home. We could not be happier with the service we have been given so far. Everyone from sales to reception to the delivery drivers have all been courteous and accommodating..job well done!!
I have been a customer for years. Get my oil from them and also have a service contract as well. We even had them replace our oil tank when they told us we could no longer get our oil delivered unless we replaced it. They have sent a few …
Techs and repairmen get 5 stars. Phone girl gets 0 stars.
Was just told they are not staffed to solder pipe. Could not fix my mother in laws copper baseboard. Was told to call a plumber. What good is a service contract then? Never heard of a HVAC company that doesn’t know how to solder.
We have used Bottini Fuel for the past 20+ years and they have never disappointed us! Whenever there has been an issue with our boiler, they have fixed it ASAP. The staff is always polite and professional. We recommend them very highly.
UPDATED TO ADD:
Had to call Bottini today for an emergency fill of my propane tank. Both were nearly empty – gages at near zero. Staff were polite, I got a call back to confirm …
The deliveries are always on time and their service technicians are knowledgeable and friendly. After three years, we can say that Bottini has kept our family warm in the winter and our furnace clean and maintained.
My wife and I had Bottini replace our current AC unit, along with installing a Mitsubishi Split-Type AC unit. The Bottini technicians, Russ and Travis, we’re really professional and courteous. Each took the time to explain what was being …
I recently needed to replace both an oil tank and oil fired furnace. After collecting proposals from three different vendors, Bottini had the best package price and could do the job within two days of having a signed contract. They followed …
On a bitter cold night, my heat went out. The technician worked quickly to get it running smoothly and then told me what the problem had been.
I was grateful that he was pleasant and kind despite coming out on a frigid …
I recently signed up with Bottini after a few years with another company. Mark in customer service gave me a great price and explained all the service options. I don’t think even a week went by and I woke up one morning to no heat. When I …
I had problem with our furnace early one morning, called the service and lady was very pleasant on the phone. she was very professional. I explained to her that there was oil smell in the house and we turned off the furnace. Our wait for …
One of our propane tanks was tipping over and Steve was sent to set it right. The tank was 45% full, therefore it was very heavy, and it needed to be pushed up hill to the top of the stones which in place ready to go. Steve summoned all his …
Im not really sure how the tune up went as the representative dropped a work order on a chair and walked out without discussing anything with me, first thing I saw was the truck leaving my driveway. Unreal. And when I called the company …
Had frozen pipes in the attic because I neglected to check the antifreeze in the pipes over a number of years. Service men were so responsive and able to isolate where the issue was and how to approach it. Came out and added antifreeze to …
Received our regular propane delivery today. The driver was professional, friendly and CONSIDERATE. Whereas most people walk right into my office, he remained at a distance and passed the invoice through my plexiglass window as one should …
Bottini Company, as always, is professional, prompt and offer a fantastic level of customer service, from the team in the office, to the technicians and the people who deliver my oil! I’ve been part of the Bottini “Family” for close to twenty years!
Bottini conducted their yearly service on my furnace today. The technician, Dan, was a true professional.He encountered a problem where a corroded part needed to be replaced. He left to get the part needed and was back in a jiffy. Dan …
I have used Bottini Fuel since 2012 and I have been very happy with their service. Just recently, my oil tank monitor failed. Joshua, the service tech, came and replaced with ease and kindness. I like their professionalism and courtesy phone calls whenever I need service or relevant inquiries.
Had much trouble with heating system this winter/spring.
Bottini was responsive and timely to our calls .
We needed a new burner/boiler …
My wife and I have always been more than satisfied with the service and professionalism of Bottini.
They are quick to respond and reliable with propane deliveries. …
We replaced Paraco with Bottini a few years and couldn’t have been happier. Fees very reasonable and service great. Had the option to enroll in automatic payments through my bank and that saved me money. We just sold our house and …
We have been Bottini customers for more than a decade and have found them to be knowledgeable and efficient in their service delivery. Everyone from the front office staff to the drivers and technicians is pleasant and helpful. We have used other companies in the past and are happy we made the switch.
Bottini Fuel is great! They worked on my father-in-law’s oil burner. The gentlemen that have come to the house have been very polite and professional.
Bottini treats its customers like extended family. For the many years I have been with them, they have come right over multiple times when anything is wrong, helping to fix the problem immediately so that we aren’t freezing, or scared due …
We moved to Bottini because of a bad experience with our last company. We have been so happy with the response time, communication and their people are nice! So far they seem to really value their customer. Update: Bottini never filed …
My experiences with Bottini service calls over the past 10 years I have been a customer have all been very positive until the most recent one. Last Thursday I had no heat, so called for service and a tech arrived in the late afternoon. He …
Furnace was cleaned for the first time since buying our first home. The gentleman was very nice and he reviewed all the basics that every homeowner should know about the oil tank and furnace. He even went above and beyond and answered some questions about the central air.
Bottini is the most efficient, and reliable heating oil delivery service we have ever dealt with since we’ve been here in The Catskills. In the past, we’ve dealt with other companies that had iffy, unreliable client and delivery service and …
Bottini has been reliable in keeping our fuel tanks full and easy to work with in terms of setting up our account and scheduling service! Customer service representatives have been consistently friendly, helpful, and courteous.
The technician from Bottini, John, was prompt, efficient, and simply nice to talk with. It is also obvious that he is very experienced. And after the service call, he left the place spotless—you wouldn’t even know someone had worked …
After running out of propane (witch I use for heat) in the middle of winter two years in a row while on automatic delivery. I switched to Bottini Fuel. I thought it would be painful to switch I was so wrong. Everyone I talked with at …
I have been a customer for almost 16 years. Bottini Fuel’s pricing and service has been consistently the best for me over the years. I have worked directly with Rick at times over the years and his professional, caring and friendly personality is always a pleasure to experience.
Have been a Bottini customer for over 20 years. Annual cleaning time. As always, the Tech was courteous, friendly and knowledgeable. He also pointed out my system is aging. Zero hint at a sales pitch, just a suggestion in my best interest that I should start thinking about a new system. This is why I remain a Bottini customer.
My husband and i get both our propane and oil from Botini for the past 2 years. Customer service is always very helpful. I’ve called twice for emergency call during off hours and they responded quickly. The gentlemen that show up are …
The workers who came to my house to hook up my gas lines are welcome back anytime! They were professional and knowledgeable. My hook up ended up being a challenge that Joe assessed and figured out without giving up! This is an amazing company!
I was looking for a company that I could have both oil and propane set up for auto delivery, and to get a service contract. A friend recommended Bottini and I have not been disappointed thus far with the sales people of customer service. …
I’ve been a Bottini customer for over 3 years now and I’ve never had any issues when I’ve needed service on my furnace or with my fuel deliveries. During this current Covid-19 Pandemic I trusted Bottini with installing a new central air …
Had my annual boiler service performed. Had no problem scheduling the appointment within 2 weeks. Bottini called and informed me when to expect the technician, and the tech arrived soon after. The tech was very friendly and engaging. No issues were reported and I tipped the tech.
I have been a Bottini customer for MANY years, and for good reason. They have always been exemplary in their service and fair in their pricing. The employees who I’ve dealt with have always been knowledgeable and professional. The service techs who keep my ancient furnace in tip top shape are worth their weight in gold!!😎 …
The employees I have dealt with have been professional knowing their work and be approachable for questions. It does seem there are a shortage of service people though, as sometimes you have to wait. I also wish the service and oil prices were a bit more affordable.
I am new to Bottini Fuel since buying my new home only three years ago. From the start they have been great and personable. From the person who helped me set up a budget and account, to the technician who gave me the bad news that I …
Service man was on time and polite. I assume he is competent and did a good job.
Bottini Fuel has made our transition to a homeowner seamless. Customer service is top notch. They are flexible, easy to contact and we have ongoing communication. Our rate makes sense and we don’t have any surprises! Very pleased. Thank you!
Minor issue with burner. Great response time from a knowledgeable, experienced technician. No problems.
I had my yearly boiler service done last Friday. Gary was my technician, I’ve had him before, and once again he was very thorough and attentive.
If I had to rate the 2nd tech that came to my home and looked over my furnace, Bobby K, I would give a 5 star rating. Unfortunately the gentlemen whom I spoke to on the phone, Mike whom is supposed to be a manager, needs an education on how …
Just had my first annual maintenance completed by Bottini on my oil heating system. The inspector that came out was great. He was very polite, friendly, and knowledgeable. I just bought my house so I’m new to the whole oil heating …
I am very pleased to write a favorable review for Bottini. The entire operation is run well with customer satisfaction front and center. The customer service reps are friendly. The maintenance and install teams are professional and knowledgeable. The whole company is trustworthy and professional. Highly recommended.
Bottini Fuel has provided us with amazing customer service so far. They are available 24/7, offer affordable service plans and competitive prices. Their technicians are knowledgeable, efficient at what they do and friendly. Appointments are …
Bottini sent a service technician within an hour of my call when I smelled oil from my hot water heater and black smoke was coming out of my chimney. The technician fixed the hot water heater so I don’t have any more problems.
We had a building project at our home this past year, We needed Bottini to come often to move gas lines, install a new line, and add a fresh air kit. They were very responsive and professional. We also had a issue with our boiler this …
I have dealt with Bottini for many years. Their customer service and the delivery people are always professional a courteous. We had a service person come out on New Years Eve about 20 years ago and he was very friendly in spite of us …
Very helpful, good prices and great service. I had read some of the stuff in the local media, but having been with them for 5 years I can honestly say I have never had any negative experiences and their prices were always comparable to …
Bottini has great customer service and they are always on schedule to fill up your tank. Their pricing is very fair and is comparable to other businesses. We have been using them for 3 years at each of our properties in the Hudson Valley and they have been great to us. Strongly recommend using their services!
I was shopping around for a new LP provider and I called five different companies. Bottini had the best price, by far. The were right on time to install my new tanks, and the installation was professional and efficient. The office staff …
We had choices to pick an oil company when we relocated to Dutchess County. Bottini did it for us. We have been pleased so far for their services- oil delivery, phone conversation-always polite and helpful. Lately, we had service check done …
I just had my annual furnace maintenance performed yesterday. Although it had been delayed by 5 weeks due to emergencies and covid, I must say I am pleased with my experience. I appreciate the fact that I received a phone call letting me …
Bottini always provides us with consistent, high quality service. They did a great job with our new propane set up and their service is always on time and done well. It is very easy to reach a customer service agent that is helpful, …
I would rate Bottini Fuel at 5 stars! I have been working with this company on a personal and professional level for over 10 years now. Their customer service is fantastic; the team is knowledgeable and helpful. Their delivery schedules are set up so that we don’t fun out of fuel. Highly recommend.
The service person was very polite and very knowledgeable. I think his name was Will.
Tim the repair tech was excellent. The fact that Bottini delivered water in the oil to the tune of 6 gallons(what Tim removed) was not. Neither was the lack of responsibility for the request of crediting my account for the 6 gallons of …
They burned down building’s at Barton orchards. Very dangerous company to do business with, avoid at all cost if you value your life and property.
When I first moved to the area last year and called around for oil prices Bottini stood out among all other companies. They offered me the lowest oil price around for auto delivery on a monthly budget plan. …
We had called for a fill up. Guy had damaged the valve when filling. Get home to overwhelming smell of propane in our home. Bottini took over an hour to get there and advised not to bother calling the fire department. Guy finally gets there …
I recently bought my house and decided to get oil through this company. I pre paid $580 and set up a delivery but ended up running out of oil 3 days before my delivery date because my tank does not have a gauge and I was unable to tell how …
Bottini Fuel offers competitive prices in NY and they are willing to work with you. There are also a few different options of how to pay (fixed rate, rate caps, etc.) Options are always nice even though a lot of that stuff is a gamble, but …
The team at Bottini Fuel has always been excellent for the 29 years they have been providing fuel and burner service to my home. …
We have been customers for 24 years now. We have amazing service on our oil burner. It’s lasted that long. We never had to worry about oil delivery ever. Customer service is always excellent and we can always talk to a real person at …
The service tech that came out was fine therefore I don’t mind giving a 2, however if I was rating just the office department I would give you a negative rating. He did his job in a timely matter. The office staff however, was terrible and …
We have had Bottini fuel for MANY years. We have Always been extremely satisfied with the company. If we should have to call for service, they are very quick to respond, whether during or after hours. My interaction with staff on the …
Bottini has been our oil provider since we moved into this area (23 years). During that time we have had occasions where we had to call for emergency service and Bottini had a pleasantly surprisingly quick response time. …
We had another Home Heating Oil supplier for several years and were put off by their large company mentality. Our calls were treated in a most dismissive fashion and their prices rose at large increments. We canvassed the neighborhood about …
Boiler inspection and service was performed well and efficiently. Would have been helpful to receive a call letting me know when the tech was coming. I had no idea to expect hiim and only by chance was home at the time.
I’m a rather new Bottini customer (past 2 years) after going with several other contract companies over the past several years. I prefer going with a contract so I’m assured of getting oil and I don’t have to call around to multiple oil …
I was not present at the system checkup by Bottini, but my fiancé was present and gave the technician a rave review. The visit lasted an hour and the technician took the time to clean and tune up the furnace correctly and with care. Fred was very impressed.
I requested that our 20+ year old 120 gal. Propane tank be replaced with a new one.
Beth was very helpful in getting us a new tank in just over one week.
The tech who installed the tank was on time and had the job completed within one hour.
I recently had my yearly service on my furnace. The technician was knowledgeable, friendly, and even put back some of the “stuff” I had near the furnace after servicing it. He was great! Bottini has done very well by me over several years and I highly recommend them.
in 2019 when I purchased my home, I was in search for a fuel company for delivery and service contracts. It was my first time having a home that used fuel oil. Bottini Fuel was one of 6-7 companies that I contacted, and I did a very …
I’m torn by my rating…
I’ve been a customer for 2 years now and up until recently we have been happy. …
I was very happy that Bottini arranged to come out on the same day that I called for a non-emergency. The worker was highly knowledgeable, efficient, and personable. He fixed the problem, which involved replacing a leaky valve. I was relieved and very happy issue resolved the very day I called.
Don’t go and ask me please but since they did Thank you. The service man, the first own almost cost me (them) a new furnace and the second one !!!! Excellent- he cleaned up the mess from the first one. The office when called, well didn’t …
After the last snowstorm I was putting our snowblower away and noticed the smell of gas outside our house. It was coming from our propane line. …
Finally, after much delay, we were able to get our furnace serviced. Unfortunately, Austin, your technician had turned off the power to our water heater and never turned it back on before he left. The next morning we did not have any hot …
My husband and I have a vacation rental home in Hudson valley and one of the key components to it running smoothly is hiring the necessary companies for it to run smoothly that are also people you can trust. We 100% found that in Bottini. …
Bottini is a very friendly and cooperative company. When you call, you actually can speak to a human that actually lives in your area. Their rates are fair and their service plans excellent. When I was considering replacing my furnace, …
Techs arrived promptly for annual service cal. They were courteous,
did efficient job and left the boiler area very clean.
We have been Bottini customers for over 20 years.Our experience has been very positive. The techs that come to clean our furnaces each year (at our house and our daughters) are mannerly and knowledgeable and they are on time for their …
I must say Bottini has really done an outstanding job with addressing my home heating oil cost structure and allowing me the flexibility to budget for a large increase in costs. Much appreciated the customer service manager Tavanda Mosley who really went above and beyond. Great job Tavanda .
The service engineer was excellent for the services he just performed. Polite and knew exactly what he was doing.
I’ve been with Bottini since they purchased my previous oil company Vince’s over 30 years ago. They have grown significantly over the years but have always been there when I needed them. Had a question about an invoice that I received …
I have, without exception, always found the service at Bottini Fuel to be exceptional. My calls are always answered promptly and the representatives to whom I speak are always helpful. On my most recent occasion dealing with them they were …
So far so good I get the contract plus I pay monthly and we always work out something The boiler service is excellent and they always come when I call them
Called Bottini service at 8:30AM to fix a leaking water issue on my furnace. The service man came 1 1/2 hours later which was very prompt in my opinion. He did a great job completing the task in less than 1/2 hour and now no leak. Thanks! Gladys H.
update from below : Bottini called and offered some solutions to make the situation right. because of this ive adjusted my review of their company. …
We were very happy with the cleaning of our boiler and my son’s as well. Thanks to the two techs pretty sure it was Aaron and Joe..job well done by both.. #438 and his partner
Awful!!!! I have paid the annual emergency service fee, now we have an emergency- they can’t come to take care of the issue in a timely fashion. There was no communication as to when they can come, meanwhile, we freeze. Ended up hiring a …
The technician 290 Chris was great. He had to replace some wiring on the condenser. We like him as much as 400 also Chris. He was also to identify the little miner bees in my garden. I found out that they don’t sting. Thanks for sending the best people to our home,
The technician was friendly and prefessional. He completed the work in a timely manner, cleaned up the work area and answered all my questions.
Your service tech was here last week for our annual furnace inspection and servicing. I failed to get the young man’s name, but he was thoroughly professional, courteous, and friendly. He also took the time to answer the questions I asked …
Joe, the salesperson searched for a new Peerless Boiler for our home as our present boiler needed replacement. A day or two later he called and said that Bottini did find a boiler and would put it in a few days. …
Bottini fuel has been a real great switch from our old dealer! Brian helped my son in law, Ed Parker get a good price for oil this year, and everyone I have talked to or met from Bottini were very helpful. Thanks for great service to an old foggy!
Butch Boyer
I’ve been a customer several years, maintaining payments up until late due to financial distress. I clearly expressed my dilemma and have paid as much, as soon as I can. …
We have been a customer of Bottini for many years. They have always come through for us in every emergency situation, especially if we are caught off guard by low propane levels. Their prices are fair, and their boiler repair services are great as well. This is a great company to patronize!
I was notified prior to the technician was coming to serve on my furnace. The technician was friendly and cleaned up after work really well.
Between my mother and myself we have used Bottini Fuel for 10 to 12 years. We never had a problem over the years until now. The service people are great. Management, however, could be a little more accomodating. I have an issue going on …
I had a new thermostat installed on 2/3/22. I never asked the technician for his name, but he was an absolute joy to work with. He was very knowledgeable and professional. The work was done quickly. I am extremely happy with the way it turned out.
On a cold 20 degree mourning with no heat coming from one of the zones & barely any from the other zone. Bottini sent Mike and Brandon over to diagnose the problem.(Mike was mentoring Brandon on being a service tech) Mike explained what he …
He was pleasant when he arrived, he cleaned, he was pleasant when he left. Left no evidence of having been here. You consistently hire the best kind of humans.
Called a negotiated a fuel oil contract. After a 30 minute wait to talk to someone, we did the required recording and I was told I would receive a copy in my email. That was several days ago. Now I have to sit on the phone for another long period of time again waiting to talk to someone to get this email. Unacceptable.
We had a problem with our heat and the technician arrived within an hour. He identified the problem and some other potential issues, fixed them and was gone in hour. All operating well since.
Tech, who cleaned furnace was very nice, professional. Did a nice job. Thanks so much for your dependable work.
Joe Couchy did a fine job. Heating system working better after fixing a zone controller then discovering a wiring issue that was overlooked by other techs.
Well done Joe Couchy
I moved into my apartment at the end of May last year and I went these guys. I went with them because I was told I would get a family discount because I have family in the same building who use these guys. January 2nd they come back and I …
I used Bottini for 20 years and found them friendly and they have kept my oil burner running. Plus on occasion they needed to come out in the middle of the night. I highly recommend them.
Angelo is the Best! He cleaned my boiler. He was very courteous and professional. I am a new customer, but I am very satisfied with Bottini’s fuel delivery and maintenance plan.
Sure, they’re on call, techs are great but they served me oil; never given an exact amount of what was supplied and when I declined their services they came and filled up my tank with out asking and charged me an insane rate.
We pay for an service contract that includes an annual cleaning. I had to call to schedule after 14 months went by (they used to call us). It’s December – they told me they couldn’t schedule cleaning until July! Service contract is a ripoff.
Had a propane tank delivered and hooked up to a standby generator. Alex walked me through his process of how the placement and connections were done and he was most helpful in assisting with some site cleanup of several branches that were …
I appreciated your oil furnace repair person explaining to me what he was doing to address my lack of heat and yearly furnace cleaning. I can now operate my furnace knowing that I am using the least amount of heating oil possible.
THIS COMPANY WAS ALREADY SUED for MILLIONS FOR OVER BILLING!! Rude and disrespectful— they charge ur card with no proof of what they did and for some reason I can not access 48 gallons in my tank but can charge me when prepaying for those …
Do not touch this company with a barge pole. They have zero business ethics and are bullies. They left me with no heat for 12 days, charged my credit card without authorization and then lied about it. Read past these fake ‘glowing’ reviews …
Carlos our technician was wonderful! Efficient, clean, told me exactly what he was doing. …
Senior Tech Dan came to my garage o0ffice and tested the air because I had a terrible fuel smell, He gave me some tips and I felt more comfortable about working there. I had actually removed the three cars from the garage and had a fire extinguisher ready. After he left, I felt comfortable about everything back.
Regular maintenance on the furnace. 1. Lovely call from staff at the office to say that techniction is on his way. 2. The guy immediately noticed that the water on the floor was a problem with a valve. Fixed that and a couple of other things, then cleaned the furnace. Very helpful, pleasant and professional.
John was stumped at first – why my Nest thermostat was telling me that the furnace was shutting down every 15 minutes. He tested everything, traced wires, tested the furnace. He discovered that the furnace was operating normally, shutting …
The person who came to clean my furnace was informative. I received a phone call that he was on the way. I am very happy with Bottini except for the oil prices
It took numerous calls and reminders to sign up for service. When I scheduled an annual service they said they were too busy, I could only pick day, not a time, even though the service was well over a month out. When I had the service, …
The service I received for my furnace checkup was excellent. However it became apparent that in previous checkups I didn’t receive the full service. My sheet metal stack was not cemented to my chimney, the nozzle that delivers the fuel and …
The tech was very professional. The office staff failed to record the time slot for the agreed service (8 to 12 pm). I called the office at 12:05 to see if the service was still scheduled and I was on hold for 20 minutes. I was informed …
I was on the cancellation call list for the annual cleaning. The day she called she said they could be here within a half hour. Ten minutes later the doorbell rang. …
Last Saturday, I was getting ready for company when I thought I had better check my propane levels – with the cooler temps, I knew I would want to use my fireplace and cook up a storm. Glad I checked as both tanks were on ZERO. I quickly …
Bottini had a technician at my home to address my problem within hours of my phone call. I also received a call from the office letting me know he was on his way, and he called as well. Thankfully it was not a difficult issue to resolve …
I want to thank the Service Tech Charlie (5 Stars for him) who came to the house to do my annual boiler cleaning, he was professional, courteous and knowledgeable. Now I’m going to be honest, for over 20years I’ve used Bottini Service and I …