It doesn’t even have to storm for my electricity to go out and it takes forever to get it back on. I’ m sitting here now with no electricity and it has been hours.
Horrible customer service. Just got off the phone with them and I’ve never dealt with someone so unwilling to listen and help. The lady I spoke with was extremely rude.
Our electricity use to go off all the time but Bowie Cass has updated some stuff n it hardly ever goes off for which we are so grateful….thank you Bowie Cass
When I first bought my home, no matter how bad the storms were I never lost power…. as the years have gone by (10 years) if the wind blows too hard I loose power…. every time it rains now, we loose power… if thunder makes the window …
They set up a outage and don’t tell residents and do it at dinner time my wife put two meatloaf in over 15 minutes before they kill our electric this is bull____!!!!
Just stupid!! I can’t even report that our security light is out, because my name isn’t on our account, but they can dang sure accept my money way before the bills due date!!
I have no issues with Bowie Cass, we hardly ever have outages and the people I speak to are always nice. There are a lot of great people there. Thanks for all you do!!!
I have had them for a couple of years. Service had been alright. However, I just got off of the rudest phonecall I have ever experienced with a utility.
Worst company with rigid and strict policies. Not just one or two but a hand full of them. This company, for being a coop, does not put the clients need infront of their own. In many cases in a loss would not even occure on their own. Many …
We are always the last to have our power restored. I guess you need to move to Douglasville to have good service. 4 outages today ours was 1st the other 3 r fixed we r still sitting in the DARK!!!!!
Poor communication and not helpful at all. Had to wait on hold 3 different times for over 10 minutes. Will not respond to messages left on their website. They sent a work crew to work on my neighbors property but destroyed mine and will not come fix it. They are sorry
Your Linesmen are the best… I really appreciate them for getting out in all the storms to restore my power.
Have been with BCEC for over 18 years. All ways had great customer service.
Thank you
I would rate this company a negative with it being the highest.
I don’t know why someone chooses to be in customer service when it’s clear that they hate customers. I’ve never dealt with someone as unpleasant and hateful …
They do not have enough staff. Hold for 20 mins, and you are given original options, then end up back at square one in the que. The recording explaining how to pay your bill plays continually. It is pathetic customer service.
Customer service is awful!!! Absolutely rude people in that office. The Management needs a face lift. They’ve gotten to comfortable sitting their all day. I could only imagine if anyone in that office actually had to do any manual labor. I can not stand bowie cass electric.
Worst company ever!!!!! Just bought a house and we qualified for a mortgage on a house that has 4 bedrooms and a pool but when we went to turn on electricity on we were “red lighted” because of credit scores?!?!?!? Doesn’t make any …
Allow me to start by saying, the guys that are in the field doing the work, getting people back up ASAP are wonderful. Kudos to them! Customer Service, however, is terrible. If I had the option of choosing another electricity provider, even …
We have dealt with them for 22 years and never had a problem. I feel like they get to us when outages happen, asap. They’ve always done what they said they’d do when we had poles set and electricity hooked up to 3 new homes. Thanks Bowie Cass!
Customers are forced to go out in a storm with lightning striking, to get the meter number to report an outage. Why does this company put people in danger with all the modern technology available in today’s world? Maybe a lawyer needs to be …
UNBELIEVABLY INACCESSIBLE CUSTOMER SERVICE. WAIT TIMES ARE BEYOND, FAR BEYOND REASONABLE. CANNOT FIND PAYMENT HISTORY ON WEB SITE. CANNOT MAKE CHANGES WHEN MOVING. YOU CAN TELL THEY HAVE A MONOPOLY ON THE MARKET BECAUSE THEY JUST DON’T CARE!
My mother is 90 years old and lives in Simms TX in west Bowie County. As of this posting she has been without power for over 30 hours and has no heating and is about to lose all her refrigerated and frozen food. She walks with a walker and …
I understand they have rules they have to follow. I made payment arrangements to pay my bill 2 weeks late. This was only one month’s bill. I had to buy a new tire. This made me short on money, so I could only pay half the bill. I …
It’s really not worth one star. We have been trying to cancel our service because we moved and the hold time is 30-45 minutes before we either get another call we have to answer or are forced to hang up because we are working. Customer …
This company has terrible ,very poor customer service!!!!!!!!! I have owned a business for 20 years now and I have customers who pay the same time every month, I love these customers and I treat them with a great appreciation. I have been …
They have the worst customer service I have ever dealt with. They also charge my bill with no explanation of why other than a graph. My bill could me $200 one month and $800 the next. I told them there has been no changes in my home for …
I paid my bill on May 2 all but $49.00. Had to go out of town on the May 13. During that time they turned off my lights and made my account inactive. Saying that I didn’t respond in a timeless manner. I was out of town had no idea my …
I’ve been using Bowie-Cass for close to 15 years now and can honestly say I’ve never had a bad experience with them. I just had to call their customer service about a mix up in my auto drafts that resulted in two $25 fees, even though it …
Hate Bowie cass wish swepco would just buy them out there are so many electric company’s that don’t have this pcrf charge and those company’s rate are way better price is way better you can be comfortable in your own home but not with Bowie …
This is one of the worst electrical companies. This summer has been the worst especially in this type of heat. It has been 2 hours and no electricity during the 4th of July.
I have nothing but negative things to say about Bowie Cass Electric. Their customer service is awful. I paid them eleven hundred dollars to bury an overhead line on my property. After taking my payment, I didn’t hear anything from them. …
Great company and great service! The only reason for 4 stars is because when we were with a different company they had priority people for those who medically depended on energy. My daughter depends on her nebulizer and if we have a power …
Thank you Bowie Cass came home to no electricity I called; and you showed up very quickly in less than
2 hrs you replaced our transformer and iam cool again The Wilbanks
A very sorry excuse for an electric company. Every time there’s a tiny bit of thunder and lightning, the power goes out. I recommend living in an area that doesn’t have Bowie-Cass.
If I could give NEGATIVE stars I would. This place is a rip off! Horrible service, always losing power and I don’t want to get started on the price! We prepay and go from 60+ to suddenly 250+ if it’s hot. I’ve been having to pay at least …
All I wanted was to report a security light that was out….
On hold for 30 minutes….They Lied to me about “outages slowing them down”.
First they rob us blind, then ignore you.
If I had an option, I’d take it.
Outages are frequent and our small county is always left to last to restore, out hours more than the neighboring county. No customer service during an outage or provided any information. Worst electric service I’ve ever had while moving to many states with the military.
On the prepaid plan, they send a daily usage. Bill was over 300 when it was cold. I haven’t been turning on my heat or air because I’ve been comfortable. They overcharge and then can’t explain why. I literally keep up with which days I …
We have been out of power for 67 hours so far and all of our food is spoiled. I called the number and they told me to make arrangements to go somewhere else.
Unable to get help. After 12 hours of loss of power, still unable to reach a human. Automated outage report failed to register my reports. Number for emergencies not staffed. Wow.
My experience so far as a “new customer” has been awful. After explaining and talking to a manager about my circumstances, nothing has been done. I am going on nine days with NO ELECTRIC, moving in 100 + degree weather due to the fact that …
How hard is it to answer the phone. This place is a disgrace, after this outage, I’m moving. Just had 3 of my reticulated pythons die from the cold. $5,000 down the drain because of this place.
When i first started with them they sent a bill for 290 after the temp pole was installed i asked them how was it that much they said thats how much i used and the power wasnt even hooked upto the bottom side of the temp pole by the electrician yet. Horrible people
Their prices are o
Horrible horrible people!
Sucks
Very expensive.
Terrible people lots of outages
Great company.
Awesome
So rude every time I call them.
Wind blows a little our power goes out
Still waiting on electricity it’s been a week 😡😡😡 …
The wind could blow and the entire county would be out
Poor connectivity. Goes out when the wind blows. Worst customer service.
Hate using this company. Overcharge and dont care about customers
It could’ve been sunny and still lost power! Very frustrating
Helpful!
Best customer service! Reliable electric service! Best in the Business!
This place has got to be the worst electric company in the United States.
My power goes out 3 times a month at least.
Cut a family friend’s electricity off without any notice. The bill has always been paid!!!
No rain, snow or wind… No power either! But they want their money every month.
It doesn’t even have to storm for my electricity to go out and it takes forever to get it back on. I’ m sitting here now with no electricity and it has been hours.
Horrible customer service. Just got off the phone with them and I’ve never dealt with someone so unwilling to listen and help. The lady I spoke with was extremely rude.
They service is sorry. My power was off 17 hours because of a small limb on the lines still not fixed what is the people’s
RUDE STAFF NO PROVISION FOR PEOPLE WITH MENTAL DISABILITY.
THEY TRY TO PUNISH CUSTOMER.
Great service when we powered the Hunting camp 12 years ago.Great service when we updated power for the retirement home we built a couple of years ago
Horrible customer service and bc they don’t provide their own electricity they double dip. Hate them and am moving to avoid using them
I have been on hold with these folks for 33.01 minutes. They are not very professional.
Worst customer service ever. Constant outages every time it storms. Ungodly deposits and utilities rates. They are worse than the mob.
Our electricity use to go off all the time but Bowie Cass has updated some stuff n it hardly ever goes off for which we are so grateful….thank you Bowie Cass
Automated system is the wrost. The customer service not much use at all. Need another electric company.
Horrible simply horrible hard to report outrages and take forever to repair them. Not enough staff can care less if you have power are not.
When I first bought my home, no matter how bad the storms were I never lost power…. as the years have gone by (10 years) if the wind blows too hard I loose power…. every time it rains now, we loose power… if thunder makes the window …
They set up a outage and don’t tell residents and do it at dinner time my wife put two meatloaf in over 15 minutes before they kill our electric this is bull____!!!!
Just stupid!! I can’t even report that our security light is out, because my name isn’t on our account, but they can dang sure accept my money way before the bills due date!!
I have no issues with Bowie Cass, we hardly ever have outages and the people I speak to are always nice. There are a lot of great people there. Thanks for all you do!!!
I have had them for a couple of years. Service had been alright. However, I just got off of the rudest phonecall I have ever experienced with a utility.
Worst company with rigid and strict policies. Not just one or two but a hand full of them. This company, for being a coop, does not put the clients need infront of their own. In many cases in a loss would not even occure on their own. Many …
We are always the last to have our power restored. I guess you need to move to Douglasville to have good service. 4 outages today ours was 1st the other 3 r fixed we r still sitting in the DARK!!!!!
Poor communication and not helpful at all. Had to wait on hold 3 different times for over 10 minutes. Will not respond to messages left on their website. They sent a work crew to work on my neighbors property but destroyed mine and will not come fix it. They are sorry
Your Linesmen are the best… I really appreciate them for getting out in all the storms to restore my power.
Have been with BCEC for over 18 years. All ways had great customer service.
Thank you
I would rate this company a negative with it being the highest.
I don’t know why someone chooses to be in customer service when it’s clear that they hate customers. I’ve never dealt with someone as unpleasant and hateful …
They do not have enough staff. Hold for 20 mins, and you are given original options, then end up back at square one in the que. The recording explaining how to pay your bill plays continually. It is pathetic customer service.
Customer service is awful!!! Absolutely rude people in that office. The Management needs a face lift. They’ve gotten to comfortable sitting their all day. I could only imagine if anyone in that office actually had to do any manual labor. I can not stand bowie cass electric.
Worst company ever!!!!! Just bought a house and we qualified for a mortgage on a house that has 4 bedrooms and a pool but when we went to turn on electricity on we were “red lighted” because of credit scores?!?!?!? Doesn’t make any …
Allow me to start by saying, the guys that are in the field doing the work, getting people back up ASAP are wonderful. Kudos to them! Customer Service, however, is terrible. If I had the option of choosing another electricity provider, even …
We have dealt with them for 22 years and never had a problem. I feel like they get to us when outages happen, asap. They’ve always done what they said they’d do when we had poles set and electricity hooked up to 3 new homes. Thanks Bowie Cass!
Customers are forced to go out in a storm with lightning striking, to get the meter number to report an outage. Why does this company put people in danger with all the modern technology available in today’s world? Maybe a lawyer needs to be …
UNBELIEVABLY INACCESSIBLE CUSTOMER SERVICE. WAIT TIMES ARE BEYOND, FAR BEYOND REASONABLE. CANNOT FIND PAYMENT HISTORY ON WEB SITE. CANNOT MAKE CHANGES WHEN MOVING. YOU CAN TELL THEY HAVE A MONOPOLY ON THE MARKET BECAUSE THEY JUST DON’T CARE!
My mother is 90 years old and lives in Simms TX in west Bowie County. As of this posting she has been without power for over 30 hours and has no heating and is about to lose all her refrigerated and frozen food. She walks with a walker and …
I understand they have rules they have to follow. I made payment arrangements to pay my bill 2 weeks late. This was only one month’s bill. I had to buy a new tire. This made me short on money, so I could only pay half the bill. I …
It’s really not worth one star. We have been trying to cancel our service because we moved and the hold time is 30-45 minutes before we either get another call we have to answer or are forced to hang up because we are working. Customer …
This company has terrible ,very poor customer service!!!!!!!!! I have owned a business for 20 years now and I have customers who pay the same time every month, I love these customers and I treat them with a great appreciation. I have been …
They have the worst customer service I have ever dealt with. They also charge my bill with no explanation of why other than a graph. My bill could me $200 one month and $800 the next. I told them there has been no changes in my home for …
I paid my bill on May 2 all but $49.00. Had to go out of town on the May 13. During that time they turned off my lights and made my account inactive. Saying that I didn’t respond in a timeless manner. I was out of town had no idea my …
I’ve been using Bowie-Cass for close to 15 years now and can honestly say I’ve never had a bad experience with them. I just had to call their customer service about a mix up in my auto drafts that resulted in two $25 fees, even though it …
I’m on prepaid electric. I can’t count the times I wasn’t able to put money on my account because the answering service isn’t working properly.
Hate Bowie cass wish swepco would just buy them out there are so many electric company’s that don’t have this pcrf charge and those company’s rate are way better price is way better you can be comfortable in your own home but not with Bowie …
This is one of the worst electrical companies. This summer has been the worst especially in this type of heat. It has been 2 hours and no electricity during the 4th of July.
I have nothing but negative things to say about Bowie Cass Electric. Their customer service is awful. I paid them eleven hundred dollars to bury an overhead line on my property. After taking my payment, I didn’t hear anything from them. …
Great company and great service! The only reason for 4 stars is because when we were with a different company they had priority people for those who medically depended on energy. My daughter depends on her nebulizer and if we have a power …
Thank you Bowie Cass came home to no electricity I called; and you showed up very quickly in less than
2 hrs you replaced our transformer and iam cool again The Wilbanks
A very sorry excuse for an electric company. Every time there’s a tiny bit of thunder and lightning, the power goes out. I recommend living in an area that doesn’t have Bowie-Cass.
If I could give NEGATIVE stars I would. This place is a rip off! Horrible service, always losing power and I don’t want to get started on the price! We prepay and go from 60+ to suddenly 250+ if it’s hot. I’ve been having to pay at least …
All I wanted was to report a security light that was out….
On hold for 30 minutes….They Lied to me about “outages slowing them down”.
First they rob us blind, then ignore you.
If I had an option, I’d take it.
Outages are frequent and our small county is always left to last to restore, out hours more than the neighboring county. No customer service during an outage or provided any information. Worst electric service I’ve ever had while moving to many states with the military.
On the prepaid plan, they send a daily usage. Bill was over 300 when it was cold. I haven’t been turning on my heat or air because I’ve been comfortable. They overcharge and then can’t explain why. I literally keep up with which days I …
We have been out of power for 67 hours so far and all of our food is spoiled. I called the number and they told me to make arrangements to go somewhere else.
Unable to get help. After 12 hours of loss of power, still unable to reach a human. Automated outage report failed to register my reports. Number for emergencies not staffed. Wow.
My experience so far as a “new customer” has been awful. After explaining and talking to a manager about my circumstances, nothing has been done. I am going on nine days with NO ELECTRIC, moving in 100 + degree weather due to the fact that …
How hard is it to answer the phone. This place is a disgrace, after this outage, I’m moving. Just had 3 of my reticulated pythons die from the cold. $5,000 down the drain because of this place.
When i first started with them they sent a bill for 290 after the temp pole was installed i asked them how was it that much they said thats how much i used and the power wasnt even hooked upto the bottom side of the temp pole by the electrician yet. Horrible people