I called multiple times and left messages with no answer or call back. How can you call yourself a professional company when you can’t even answer a call or return one?
Believe all of the 1 star reviews. Also, understand that reviewers have to give 1 star. If there were an option for zero stars, I would have chose zero.
Never got a call back to answer my questions about coverage. Update: eventually got in touch w/ them & got internet installed. connection is not greta, but we’re in a rural area. No broadband up here 🙁
This is the most unprofessional company I have ever dealt with. Customer service is a complete joke. If you have any other options for your internet service do not use this company.
the worst internet service out. the tec tristan is the worst excuss for a tec he knows nothing. called them for upgrade from 1.5 mg to 3 they turn my mail off.hr …
If I could give these folks no stars, I would. I used this ISP years ago when they were a local provider based in Durango. At that time they were pretty good. Not great but good. They are no longer a local company and their customer service …
Horrible customer service. I was charged reconnect fees for my internet when it was never disconnected. When I questioned my re-connect fees, billing refused to look into it or return calls. I would never recommend or have anything good to …
There was an internet outage in the area yesterday. They make it impossible to contact them, they leave their phone off the hook so when a customer calls you receive a busy signal. Cannot wait to switch from this garbage service.
We live in a remote service area just outside the reach of cable and DSL (Time Warner and CenturyLink, respectively). I used to resell an antiquated T1 line to my neighbors as the only internet source we had for over seven years, until …
Indifferent and incompetent.
Our service is lost 3,4 -8 times a month be it for 30 minutes, two hours or in the ongoing issue 3 weeks continuous loss of service. …
Connection downtime is disgustingly frequent. They don’t even take care of their own accounts as we, loyal 20 year customers, were dumped on centurylink. I pay for 6MBps, but it’s a miracle if I ever see 900kBps. Sitting here eating my …
ABSOLUTE GARBAGE. I have consistently tried to call Forethought to fix our services for the past 3 months and they have not been able to help with our wifi being down. Very disappointed in this company.
This company has the worst customer service. They are also no help when asked direct questions. they just avoid the answer. They are clearly throttling internet and giving extremely poor quality internet. I’ve spoken to many of their tech …
It took us over a week (which we were still charged for) to cancel our Brainstorm service. My husband called several times and after being on hold for 15 minutes, finally hung up. When he finally reached a human on the 4th attempt he was …
Been with Brainstorm since they first opened their doors. My first email address was with Brainstorm and I still have it…that was 16+ years ago!
No complaints…..yet! until today…..hours with no call back….can’t send …
The service is ok when it works. There is no 24 hr help number that you can call. Had xfinity before this, and I ended up with so many credit days that I only paid 7 months for 12 months of service. When a service that you pay for is not …
Internet service is unreliable…goes out for hours at a time. The worst tech service I’ve ever experienced. After 3 dropped calls while trying to work out an issue and 3 waits through the answering service cue the tech said, ” Well, I hope …
If I could leave out ALL the stars I would! EVERY time I call, sales people are nice, but billing people are virtually unreachable and IF you get through, they are the rudest people I’ve dealt with in customer service EVER. Average call: I …
I submitted a survey request on 12/26/2017 and called at least 3 times to see when a survey would be performed. Each time they would say “Its only been X number of business days and we technically have 10 business to complete a survey.” …
Junk. Stay away. All around, poor service – unable to reach technical help. Unreliable service. Keeps billing you even though you are unable to use the service for significant periods of time. It’s just a total waste of money.
Internet was installed and went down after a couple days. We kept calling to get it fixed, they “put us on a list” and kept charging us even though we didn’t have service. After a month of this cycle we cancelled and they charged us for …
I have an email-only account with this company. In the last three years, my monthly bill has TRIPLED. I’ve been trying to get tech support for the last week to no avail. Nobody answers the phones, nobody returns voicemail, nobody returns …
Internet Service is absolutely terrible and was down more than it worked. When it did work the average speed was about 1mgb per second. Anytime you would try calling about it if you were lucky you could get through to somebody in Kansas …
I have not been able to send an email from my phone for 3 weeks. I have left several messages with no return calls! Their message says our call is important to them and then it says “we cannot take your call”. Seriously?! I cannot run …
Their system seems to have a problem in that it does not see that my account is paid up anymore even though they’ve just charged me my $10 for the month. He said it could be days before I can get it fixed and they affirmed it’s on their end. Meanwhile their website says it’s not secure and won’t let you it open.
There appears to be no tech support available
Terrible customer service, no responses for days or weeks, zero reliability, constant drops in coverage, no actual answers when contact tech team.
Really disappointed with their service. If I could give them only a half star… I would. Shame on them for charging so much for crappy internet!!
We got great help on short notice. Nice people who went out of their way to help us.
Was trying to get some rates for a T1 line to my new office in Down town Durango, I called them and couldnt get anyone, not even any voice mail….
This used to a quality service but in the past couple of years it has gone downhill. The speed is sometimes so slow I can’t even check email.
I called multiple times and left messages with no answer or call back. How can you call yourself a professional company when you can’t even answer a call or return one?
Believe all of the 1 star reviews. Also, understand that reviewers have to give 1 star. If there were an option for zero stars, I would have chose zero.
Never got a call back to answer my questions about coverage. Update: eventually got in touch w/ them & got internet installed. connection is not greta, but we’re in a rural area. No broadband up here 🙁
This is the most unprofessional company I have ever dealt with. Customer service is a complete joke. If you have any other options for your internet service do not use this company.
Usually reliable email service…but tonight…and “ERROR” code everytime I tried to log in. No news of why or an outage…
the worst internet service out. the tec tristan is the worst excuss for a tec he knows nothing. called them for upgrade from 1.5 mg to 3 they turn my mail off.hr …
If I could give these folks no stars, I would. I used this ISP years ago when they were a local provider based in Durango. At that time they were pretty good. Not great but good. They are no longer a local company and their customer service …
Horrible customer service. I was charged reconnect fees for my internet when it was never disconnected. When I questioned my re-connect fees, billing refused to look into it or return calls. I would never recommend or have anything good to …
There was an internet outage in the area yesterday. They make it impossible to contact them, they leave their phone off the hook so when a customer calls you receive a busy signal. Cannot wait to switch from this garbage service.
We live in a remote service area just outside the reach of cable and DSL (Time Warner and CenturyLink, respectively). I used to resell an antiquated T1 line to my neighbors as the only internet source we had for over seven years, until …
Indifferent and incompetent.
Our service is lost 3,4 -8 times a month be it for 30 minutes, two hours or in the ongoing issue 3 weeks continuous loss of service. …
Connection downtime is disgustingly frequent. They don’t even take care of their own accounts as we, loyal 20 year customers, were dumped on centurylink. I pay for 6MBps, but it’s a miracle if I ever see 900kBps. Sitting here eating my …
ABSOLUTE GARBAGE. I have consistently tried to call Forethought to fix our services for the past 3 months and they have not been able to help with our wifi being down. Very disappointed in this company.
This company has the worst customer service. They are also no help when asked direct questions. they just avoid the answer. They are clearly throttling internet and giving extremely poor quality internet. I’ve spoken to many of their tech …
It took us over a week (which we were still charged for) to cancel our Brainstorm service. My husband called several times and after being on hold for 15 minutes, finally hung up. When he finally reached a human on the 4th attempt he was …
Been with Brainstorm since they first opened their doors. My first email address was with Brainstorm and I still have it…that was 16+ years ago!
No complaints…..yet! until today…..hours with no call back….can’t send …
The service is ok when it works. There is no 24 hr help number that you can call. Had xfinity before this, and I ended up with so many credit days that I only paid 7 months for 12 months of service. When a service that you pay for is not …
Internet service is unreliable…goes out for hours at a time. The worst tech service I’ve ever experienced. After 3 dropped calls while trying to work out an issue and 3 waits through the answering service cue the tech said, ” Well, I hope …
ZERO STARS!!!
Tech Support Sucks! I called with an issue, they interrupted me before I …
If I could leave out ALL the stars I would! EVERY time I call, sales people are nice, but billing people are virtually unreachable and IF you get through, they are the rudest people I’ve dealt with in customer service EVER. Average call: I …
I submitted a survey request on 12/26/2017 and called at least 3 times to see when a survey would be performed. Each time they would say “Its only been X number of business days and we technically have 10 business to complete a survey.” …
Junk. Stay away. All around, poor service – unable to reach technical help. Unreliable service. Keeps billing you even though you are unable to use the service for significant periods of time. It’s just a total waste of money.
Internet was installed and went down after a couple days. We kept calling to get it fixed, they “put us on a list” and kept charging us even though we didn’t have service. After a month of this cycle we cancelled and they charged us for …
I have an email-only account with this company. In the last three years, my monthly bill has TRIPLED. I’ve been trying to get tech support for the last week to no avail. Nobody answers the phones, nobody returns voicemail, nobody returns …
Internet Service is absolutely terrible and was down more than it worked. When it did work the average speed was about 1mgb per second. Anytime you would try calling about it if you were lucky you could get through to somebody in Kansas …
I have not been able to send an email from my phone for 3 weeks. I have left several messages with no return calls! Their message says our call is important to them and then it says “we cannot take your call”. Seriously?! I cannot run …
Their system seems to have a problem in that it does not see that my account is paid up anymore even though they’ve just charged me my $10 for the month. He said it could be days before I can get it fixed and they affirmed it’s on their end. Meanwhile their website says it’s not secure and won’t let you it open.