Brazoria County Municipal Utility District 21 Reviews ( 47 )
The water is very bad. The other day I tried to cook a bag of rice and it tasted like bleach. I don’t normally cook with tap water but I was in a rush. This bill is high we only can bath in it and wash our clothing. If have a black ar don’t wash it with this water.
The worse company about everything the office very far and all they concerned is their self …Hope brazo ría con see all the comments and move us with someone else’s…
Wish I could leave less starts then this they took forever putting the water meter in my yard then left wholes in my yard and now two months later that I haven’t used any water there charging me for usage of two months that I never used horrible company horrible staff but I guess crooks got to eat too
Terrible staff. They insist on charging me a deposit as if I rented ($300) but I am the owner and the deposit is $150 for the owner. When questioned about the additional $150 I get no answer, just a copy of the rate sheet which says owners pay a $150. They need to hire someone who can read.
Have tried reaching out to the company repeatedly via e-mail to answer just a few simple questions and to confirm that a document I had previously sent was received. Have attempted to follow up on this 5 times, and no one wants to respond. Has been 2 weeks now.
Had a great technican come out and diagnose a leak in the line. Within a week they came out and fixed it. Now just waiting on other crew to pour concrete and replace the sidewalk. Thank you Robert for all the help.
EDP Water is really an awful company, the minimum water charges per month are $68.86, thats too expensive for 4000 Gallons of water that I consume each month. plus the late charges are $7.00. credit card service charge payment $3, online check charge $2, automatic payment set up via checking account is $1. it is ridicules.
Ridiculous billing practices when an account transfer is completed. Each party is forced to pay for a full month of usage with no proration, but their company can’t actually tell me what that usage is.
This company is terrible stay far away from the edp water company they should not even have a company they don’t care if your going through Financial Crisis they only care about their money so don’t waste your time telling them they just going to tell you to pay in full just terrible please don’t work with this company
Over priced and poor customer service. They charge you for being late, they charge you for paying by phone but when you pay on line it takes 7-10 business days for your account to be credited which is probably going to make you have a late payment. Terrible company.
Still working in pre-technology era. Won’t let me pay online or by credit card unless I submit an application in person and make deposit by money order to establish an account. Had to drive 25 miles to get to their office during work to complete the process.
Called the answering service over the weekend for a possible meter leak. Supervisor (Wayne) called within minutes and had a tech out in less than an hour. Tech was knowledgeable and very courteous. Thank you for your prompt service and professionalism!
This is an awful company! They do not prorate bills upon move in or move out, so customers must pay a full month even if they only lived in the new home 1 week. Then they screw you again when you move out! Charge $1.00 a month for autopay, …
Worst company when it comes to repairs. They removed the sidewalk in front of my house to repair a water line cut my line on my sprinkler system on April the 13th it is now June the 30th and no repairs have been done. I have called …
They forgot to update our info after my wife passed and I’m in chemo myself. Hit me with $50 door notice. $50 door notice after disconnect. $50 something $75 reconnect. $225!!!! Plus they took another 3% fee for them to take my money. Not a …
Horrible technicians that can’t answer questions or give me a reasonable explanation on water usage / leakage but is authorized to work on my water and meter? Then he calls his supervisor “Roy” who is blatantly disrespectful on the phone …
The deposit info they give on here is a lie. They charge $150 deposit for homeowners and $300 for renters. Moved out on nov 2, told there was 2 days on final billing cycle and had to wait until the final bill date a mth later, once I got my …
Worst company I’ve ever had when it comes to bill payment! I mailed my payment on the 7th which is due on the 11th. I was told that they received my payment on the 13th this is why I got penalized for $11.81. I was also told to mail my …
If I would have known that this was the water company for the new house I would have never moved here. They are rude, arrogant, money hungry,
A holes. Never heard of having to pay such a high deposit for water. Then they …
This is the worst company I have ever dealt with. During the freeze I was nice enough to call in to tell them that there main valve was leaking. I did NOT have any pipes busted or water damage at my house. They came out for inspection and …
WOW, this is the first company I’ve ever dealt with that definitely does not know what forgiveness means. I moved into my new home; set up all utilities and paid deposits as required. Stored my payment info. in the system but low and …
Worst company ever! They take your money and charge what ever they want cause they know we can’t go somewhere else. Workers are rude and can less about the customers. It’s not right how they treat the customers and continue to get away with it
Workers have poor attitudes. When you drive a company vehicle you represent that company wherever you go in it. What does it say when a worker not only repeatedly blocks driveways but also uses profanity when asked to stop. Take your business to people with standards and workers with a sense of dignity and class.
EDP is the worst water company I ever had. They lie about meter reads and admitting to estimating reads. Then they will send a letter about false usage and make you appeal to the board for an obvious mistake. Stay away from neighborhoods w EFP
It’s very frustrating dealing with the water services. In all ways. 1-they treat you like you are nothing.
2- they take advantage of you because we have no choice.. …
The water is very bad. The other day I tried to cook a bag of rice and it tasted like bleach. I don’t normally cook with tap water but I was in a rush. This bill is high we only can bath in it and wash our clothing. If have a black ar don’t wash it with this water.
I love EDP!
Horrendous customer service!
Staff and company both garbage
Very disappointed with the service
Great company to work for!
Terrible company full of CROOKS!
Cupcake
5 dollar fee to pay your bill online ,thugs.
System needs to be updated and have affordable prices!
No Customer Service the girl at the front desk was quick to answer a question with out hear it first ugh.
Edp445 works here
He gave Me cupcakes.
Poor customer service and no accountability for the field rep that suppose to take a reading each month from the meter
Still disconnecting water during covid-19 pandemic when hygiene should be paramount and people are not working…simply amazing!
Everyone I’ve spoken with at EDP have been delightful! A great company who really cares about their employees and customers!
I called to this placed to pay a water bill and the woman that answered us was so nice and patient!
The worse company about everything the office very far and all they concerned is their self …Hope brazo ría con see all the comments and move us with someone else’s…
Sorry SOB
Crooked crooks.
Don’t even have digital banking. …
bunch of crooks. stealing money. $25 for sending letter, $150 for cut off charge. $10 for calling. $350 fees on a $200 bill
Wish I could leave less starts then this they took forever putting the water meter in my yard then left wholes in my yard and now two months later that I haven’t used any water there charging me for usage of two months that I never used horrible company horrible staff but I guess crooks got to eat too
Terrible staff. They insist on charging me a deposit as if I rented ($300) but I am the owner and the deposit is $150 for the owner. When questioned about the additional $150 I get no answer, just a copy of the rate sheet which says owners pay a $150. They need to hire someone who can read.
Have tried reaching out to the company repeatedly via e-mail to answer just a few simple questions and to confirm that a document I had previously sent was received. Have attempted to follow up on this 5 times, and no one wants to respond. Has been 2 weeks now.
Thank you Carlos and Freddie. You did a beautiful job on replacing my grass from my water meter leak.
Had a great technican come out and diagnose a leak in the line. Within a week they came out and fixed it. Now just waiting on other crew to pour concrete and replace the sidewalk. Thank you Robert for all the help.
EDP Water is really an awful company, the minimum water charges per month are $68.86, thats too expensive for 4000 Gallons of water that I consume each month. plus the late charges are $7.00. credit card service charge payment $3, online check charge $2, automatic payment set up via checking account is $1. it is ridicules.
Ridiculous billing practices when an account transfer is completed. Each party is forced to pay for a full month of usage with no proration, but their company can’t actually tell me what that usage is.
This company is terrible stay far away from the edp water company they should not even have a company they don’t care if your going through Financial Crisis they only care about their money so don’t waste your time telling them they just going to tell you to pay in full just terrible please don’t work with this company
Over priced and poor customer service. They charge you for being late, they charge you for paying by phone but when you pay on line it takes 7-10 business days for your account to be credited which is probably going to make you have a late payment. Terrible company.
Still working in pre-technology era. Won’t let me pay online or by credit card unless I submit an application in person and make deposit by money order to establish an account. Had to drive 25 miles to get to their office during work to complete the process.
Just terrible. 3rd water outage in December. The latest? The day after Christmas. House full of family and friends… no water… …
By far one of the worst companies I’ve ever dealt with when trying to pay a bill. …
Called the answering service over the weekend for a possible meter leak. Supervisor (Wayne) called within minutes and had a tech out in less than an hour. Tech was knowledgeable and very courteous. Thank you for your prompt service and professionalism!
I met EDP445 here and he helped with my water service.
This is an awful company! They do not prorate bills upon move in or move out, so customers must pay a full month even if they only lived in the new home 1 week. Then they screw you again when you move out! Charge $1.00 a month for autopay, …
Worst company when it comes to repairs. They removed the sidewalk in front of my house to repair a water line cut my line on my sprinkler system on April the 13th it is now June the 30th and no repairs have been done. I have called …
They forgot to update our info after my wife passed and I’m in chemo myself. Hit me with $50 door notice. $50 door notice after disconnect. $50 something $75 reconnect. $225!!!! Plus they took another 3% fee for them to take my money. Not a …
Horrible technicians that can’t answer questions or give me a reasonable explanation on water usage / leakage but is authorized to work on my water and meter? Then he calls his supervisor “Roy” who is blatantly disrespectful on the phone …
The deposit info they give on here is a lie. They charge $150 deposit for homeowners and $300 for renters. Moved out on nov 2, told there was 2 days on final billing cycle and had to wait until the final bill date a mth later, once I got my …
Worst company I’ve ever had when it comes to bill payment! I mailed my payment on the 7th which is due on the 11th. I was told that they received my payment on the 13th this is why I got penalized for $11.81. I was also told to mail my …
Water fraud- they have to be lying daily – it’s not possible the bills I’m receiving
If I would have known that this was the water company for the new house I would have never moved here. They are rude, arrogant, money hungry,
A holes. Never heard of having to pay such a high deposit for water. Then they …
This is the worst company I have ever dealt with. During the freeze I was nice enough to call in to tell them that there main valve was leaking. I did NOT have any pipes busted or water damage at my house. They came out for inspection and …
WOW, this is the first company I’ve ever dealt with that definitely does not know what forgiveness means. I moved into my new home; set up all utilities and paid deposits as required. Stored my payment info. in the system but low and …
Worst company ever! They take your money and charge what ever they want cause they know we can’t go somewhere else. Workers are rude and can less about the customers. It’s not right how they treat the customers and continue to get away with it
Workers have poor attitudes. When you drive a company vehicle you represent that company wherever you go in it. What does it say when a worker not only repeatedly blocks driveways but also uses profanity when asked to stop. Take your business to people with standards and workers with a sense of dignity and class.
EDP is the worst water company I ever had. They lie about meter reads and admitting to estimating reads. Then they will send a letter about false usage and make you appeal to the board for an obvious mistake. Stay away from neighborhoods w EFP
It’s very frustrating dealing with the water services. In all ways. 1-they treat you like you are nothing.
2- they take advantage of you because we have no choice.. …