BrightStar Credit Union is one of the largest member-owned, nonprofit credit unions in South Florida with assets greater than $250 million.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
25525 Katy Mills Pkwy, Katy, TX 77494
I have been banking with BVSCU over ten years they always take care of their clients especially Ana the lead teller at the Katy location providing fast and efficient service making sure all my needs where taken care of in a timely manner and providing additional useful information for when I travel.
Helpful and friendly staff
Excelent bank… thank brazos
Too much work to cash one check
This location is awesome! Employees are super helpful and knowledgeable!!!
I love doing busy with Brazos Valley School Credit Union.
Friendly people and they have toys in the lobby to keep your kids busy.
Great services and very friendly staff. So far so good!
Always a pleasure to deal with. Fast and friendly service!!
Everyone here has been nothing but helpful and sweet! I love this bank.
Ashley Mims helped us with opening an account and her services were excellent.
I called for assistance on finding a bank they said that I called the wrong bank but they still helped me with a good polite attitude
Can’t log on with mobile app. It keeps redirecting me back to the home page. It’s very frustrating. Never had problems before. 😡🤬 …
Very knowledgeable and always helpful.
John Bell is the only person that has any common sense and compassion in that organization including the president
Super friendly people. This institution is extremely helpful and efficient. Service on a very personal level.
Horrible Customer service. Have been banking with them for 10+ years and this year I couldn’t seem to get a new debit card called 3 times to try to get it resolved, it took 2 months to get a new card after expiration of previous one.
The Rosenberg office has terrible customer service ….
This is the best credit union I have ever experienced! They have low fees and down home service! Shout out to Dawn Palmer! You are the best!
The financial services offered at the credit union are great. Thank you to Mrs. Vicky for the coaching session to help me reach my goals.
Been a member a few years now. The new call center is such an enormous waste of time. I loved the fact that I could call and someone would answer immediately. Now it’s become the reason I left the big banks. I gotta go through several …
The BEST bank in the world. So glad I joined. BVSCU keep up the good work
Horrible Bank, Horrible customer service!! Dont waste your time and save your money somewhere else, the crew there seems to be lost all the time with your banking information and dont care for your personal interest!! Save yourself a headache!
Don’t apply for any loans or refinance in Katy branch.
Applied for car loan 2/2/21. On application, I selected email when contacting …
I’ve been with this bank for several years now and it was great and now its a hit or miss. Some people are awesome and others have an attitude. In order to get good service I always wait for my favorite people to become available. I know it …
Literally the worst bank on the planet. They make it next to impossible to make an online account, contacting them is almost harder than that. This bank lives in the stone age with no modernization except to their branches. Their online portal and aps function like it’s 2006.
When I was 6 years old, I opened a savings account at Brazos Valley with my 10,000 pennies and random assortment of coins intermixed with pesos, lint and gum wrappers. 40 years later, we’re still proud members of BVSCU for the fact of …
After repeatedly telling them they have the wrong email address for someone. Today they emailed me someone’s bank statement. PLEASE STOP EMAILING ME.
I can’t say enough good things about this place. I had such a great and easy experience here getting a vehicle loan. Asia assisted me throughout the whole process from beginning to end and made it very easy and stress free through any …
Absolutely hate my husband opened an account over a month ago, and still have not received his debit card. They keep telling him to wait, and still nothing. Terrible
Every time we are there our experience is fantastic. The outstanding customer service provided is A+. This last Friday, July 16, 2021, Lauren O. was our drive through teller and was very pleasant to take care of our transactions for us. …
BVSCU KATY/Sugarland/Rosenberg is everything a bank should be. They are professional, kind, and local. Everyone there is so welcoming and they really make you feel like an important person. This organization will deliver nothing less than …
I’ve banked with Brazos Valley for 20 years and have noticed a lot of unusual changes over the past 3-4 years. First off, they do not report to Experian, only TransUnion and Equifax. Secondly, they hold your direct deposit funds and may not …
I must say that Ms. Asia Duckett and her team, in addition to the loan staff at the Katy location were incredibly helpful, responsive, and assisted me in bettering my financial situation. They were knowledgeable, expeditious, and I recommend getting established with BVSCU.
I have been with the credit union for almost 40 years. Their services have always been there when i needed them. Special thanks to Aisa today for all the help. I sure do appreciate it.
I no longer live near a BVSCU, so in order to bank with them i have to use transfers and mobile deposits. Any time I have had to use mobile deposit with this credit union I have had issues with poor customer service and delayed deposits. No …
Evelyn Membreno was very professional and patient in assisting me in completing my bank cancellation. She was very tech-savvy and a pleasure to work with and talk to. I could tell she was smiling as she was working with me because I could …
BVSCU (Karen and Asia) worked so quickly to get my auto loan approved and the process was super easy too.
Was having an issue with my online banking for months. Big thank you to Sandra Woods for going out her way and getting it fixed for me! It was super frustrating and her phone call made my year!
Happy I made the decision to switch My banking service. Excellent customer service. Asia Duckett Thank you for assisting me. Your response time was quick, customer service was excellent and very professional.
Yolanda Cadena from the Katy location is the BEST! She was friendly, informative, fast, answered all my questions, and made the whole refinance process so easy. I am Blessed to have her help with my loan. Thank You Yolanda for getting my loan before I had to leave for my cruise. Great employee! Great credit union!
Applied for auto loan and began journey for new car. Tyra Gales was assigned to my loan application and assisted with information needed to complete loan. Ms. Gales displayed great patience with me while reviewing my loan and continued …
I had a great experience with the wire transfer department. Kiesha went above and beyond to ensure my transaction was completed correctly. Much appreciated!
I called the Rocky Creek location to ask a question, about my account 4 days ago and left a message on Mrs. Porter, voice mail. She is yet to call me back. I have been a customer since the 1990s . …
Completely unimpressed.
I opened my account 23 years ago and was satisfied direct depositing my funds and using their online functions until now. Trying to buy a truck, thought I’d …
Great atmosphere, great people to work with. Stacy King is amazing to work with. They always answer all of our questions. They are very patient with us. Since my husband is visually impaired and we are seniors they always make us comfortable and feel special. Best credit union ever.