Full Service Breast Imaging Clinic offering Same Day Results, 3D Mammography, Digital Mammogram, Breast Tomosynthesis, Screening 3D Whole Breast Ultrasound, Core Biopsy, DEXA, Ductography, Elastography
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | 8AM to 1PM |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
15195 National Ave Ste 201, Los Gatos, CA 95032
Concur other about their bills … “Advanced ultrasound”, $450 post insurance!!!
The best and latest technology and analysis provided with gentleness and empathy.
Proof that mammograms do not have to be painful! Thank you for your empathy and professionalism
Great experience. Nice office, friendly staff, brilliant physician.
Dr. Patel is amazing but her non medical staff is completely inefficient and rude.
Be careful. I echo the sentiments of the other negative reviews regarding communication on service provided, charging and billing issues.
They left me sitting half naked in a cold room for over 20 minutes. Front desk staff is unfriendly and distracted.
Waited 1 hour 40 minutes for a 2 minutes exam. No one acknowledged or apologized about it until the very end.
I’ve been going here for 2 years; the staff is friendly and helpful. I always feel welcomed here.
The worst billing management team!
My wife’s doctor did not prescribe ultrasonic test, but they did any way and sent us the bill. That is wrong.
They never answer phones. It’s a nightmare to go through the billing dept. Having left so many messages they do not even call back. They have been charging me even though my treatment was done 2-3 years.
An absolute nightmare dealing with for billings. They are unresponsive, not helpful when they do respond, and continue to send bills for payments that were made over a year ago.
Terrible. Received a bill over a year after service . Having to go back and figure out what should’ve been covered by my insurance after a year is ridiculous! Find somewhere else to go !
We’re in May 2019 and I received 2 bills from 2017 and 2018 services. I have been trying to contact them for a week to get more details about those bills and no one is answering the phone. Now I have to pay more than $250 and I don’t know the reason.
Difficult to get someone on the phone to pay a bill. Always goes to voicemail and they call you back after 24 hours or longer…
very, very poor customer service. I called multiple times with no one to answer the phone also left message with no return call back. once I got connected and the lady said she couldn’t hear me and hang up on me multiple times, so I’m not …
I have been going here for about six years. The staff is always so friendly and very professional. I had a bit of a scare about three years ago and the doctor was so nice and comforting.
I wish I had read the reviews before going to this place. Its billing department is totally a scam. I had a standard mammograph at the end of 2017 and my insurance paid in March 2018. After more than a year, they send another bill which is $2000 aside of the original bill! Ridiculous. Try to avoid this clinic
I had mammograms at this place in October, 2018. And today, I receive the second bill ( excluding the very first copayment last year. And I received the first in July, 2019.) …
I wish there was a negative rating system.
Think 2 or even 3 times before you go to this place, otherwise prepare yourself to a billing nightmare. …
Absolutely stay away from this clinic. They have been sending fraudulent bills to us with heavy charges for minimal service provided. We will file a grievance soon with the insurance provider.
BEWARE!!! Was told when I called and also when I went in for my appt, that my insurance covered the mammogram completely and I would not need to pay. But when I got my insurance bill, I find out that it is not covered completely. They do 3D …
The reviews tell it all. I received 2 bills one was from 2016 and the other was from 2017. Needless to say the billing department is not coding correctly. Isn’t breast imaging a preventative covered by most insurance companies at 100%? I …
I agree with the other reviews. The doctor is outstanding, but I also received a bill over a year after services. I thought I had paid in full at the time but had to go back and check and sure enough, I had. Clearly this office needs to improve their billing department.
Stay away from this clinic! Their billing is deceitful and probably illegal! No matter how good the doctor is if you have to pay twice it is not worth it!
I am receiving bills for services over 2 years ago that were paid.
Read all the other reviews this is a recurring theme and they don’t seem to care.
billing is an absolute nightmare–when I finally got ahold of someone I was told they have no office manager to speak with and billing is outsourced. My insurance company would like to speak with them to figure out why there are services I …
Very unprofessional and rude customer service. I would give them zero star if possible. Trying for the past 7 days to schedule an appointment, calling at different time of the day, no luck. Left multiple messages but none was returned. The …
Dr Patel is very good and outstanding!
However, the staff is horrible. The tech with a foreign accent who helps with …
Felicia was my specialist and I hope I can have her every time I need an ultrasound done. She is friendly and really makes you feel at ease also Alexa did my mammogram and she was just as pleasant I would recommend both anytime. Colleen who …
My experience with the procedures and doctor were fine. I felt they had poor customer service. They never seem to answer their phone, and I had to call back multiple times to make an appointment. They also billed me over a year after my …
Like others have stated, the doctor is great and the billing is a nightmare! I was sent a statement and told that I didn’t make a payment two to three years earlier! I told them that I had made the payment on my credit / debit card. I …
Just requested my OB Gyn refer me to a new office for future mammograms. I too just received a bill for services in Dec 2017 that my insurance settled in April but did not cover 100%. I called my insurance, the bill was coded incorrectly …
Avoid !
Just like other people said, they have a terrible billing. I got my bill more than one year after my examination. When I tried to call, no one will answer. I …
My experience with Breast Imaging Specialists was awful. I reported this business to BBB & medical board for malpractice, disability harassment, discrimination, billing fraud, false medical report, bogus 911 call. …
I was apprehensive about going to this practitioner I was pleasantly surprised by the absolutely lovely people that helped me during my visit. I was filled with a sense of calm and support in what is a difficult situation. I’m not sure what …
Wonderful doctor, horrible staff. Billing department a nightmare. Just received a bill from one year ago for whatever insurance didn’t supposedly cover. Don’t even remember a year ago! Then, because I have new insurance I had to go to a …
2022 Update: Yep, just got my first bill with 3 years interests. Now I got what all others were talking about. Add a additional procedure that I need to pay 50%. …
If you can, stay away from this place. Dr Patel is great, but the billing department will cause you so much anxiety, time, and anger the care is not worth it. Find a different physician. Every bill they submitted was done incorrectly and …
I Stopped coming here for my mammograms because of their billing department. I had been coming here for several years, but this year was the last straw. I just got tired of fighting with them every single year over disputed charges from a …
Dr. Patel was lovely, and is the only reason I’m leaving two stars instead of one. …
I concur with others that have stated they have had poor service here. I have beening coming here for 10 + years and it has gone way downhill. I was sent a bill last week from 2018 and indicated that I did not have any outstanding bills …
Called multiple times with no pickup. Finally reached somebody, she left me on hold for 40 minutes. Someone else eventually took me off hold and after asking my birthday (no name), she gave me the information of another patient. As of October 2022, they are scheduling out to April 2023.
The technicians and the doctor are great but the billing department is EXTREMELY INCOMPETENT! I have gotten several bills from them from my visit 2 years ago and I just got another one this week. When I called to clarify why I was getting …
The Billing Department is extremely unprofessional. They don’t file their claims on time and than try to make it your issue. My insurance company stated they don’t file timely and than the billing clerk tells me I have anger issues. She …