Third-party loan servicing company specializing in auto loans for both DriveTime and other affiliated finance companies.
| Thursday | 6AM to 7PM |
| Friday | 6AM to 6PM |
| Saturday | 8AM to 5PM |
| Sunday | Closed |
| Monday | 6AM to 7PM |
| Tuesday | 6AM to 7PM |
| Wednesday | 6AM to 7PM |
7300 E Hampton Ave Ste 101, Mesa, AZ 85209
I usually never get good service calling Bridge Crest. People getting smart with me like they didn’t choose their job. For once I got a nice and helpful lady named Andra. Her customer service I would rate a 5.I would just like to leave a …
Caleb provided excellent customer service through text. I wasn’t able to call customer service because I’m at work, but Caleb did everything to make sure my account was taking care of. Due to hurricane Michael, I have been without power …
Never had any issues as far as my loan but once I paid it off they couldn’t give me anything stating it was paid off until 2 weeks later. The bad review is because the customer service department is SOO RUDE!!
My representative was Melissa and she was AMAZING. Before I could ask a question she was on it like she knew where I was going with each statement. I can say this is a great company to be behind. I’ve never had any issues and when I had a …
I’m sure there are many people who can relate when I say I was in a situation where I really needed my upcoming payment postponed. I was very hesitant to reach out at first because I didn’t want to hear any bad news or deal with any kind of …
I got my car from these guys over a year ago and they have been more than helpful. I was recently going through a death in the family and fell behind and Ms.Andra was more than happy to help. She responded back fast and got me an arrangement. She was wonderful, if anyone needs help I recommend her!
I purchased my car through CARVANA and they used another company for their loans that was bought out by BRIDGECREST. …
I can’t get a copy of my title! No one seems to know what they are doing, its one excuse after another and its been over 2 months! Please do not respond to call customer service because they are the ones I have been speaking to and no one can help! I will never buy another car from this company again.
Most of my experiences with this company have been less than pleasant. If you do not pay your bill right on time they will call you everyday after until you do, then even when you pay your bill they will still call you to tell you there …
If you can avoid this company by all causes because you were gonna experience one of the worst experiences you’ve experienced in your entire life for the loan that you are in has very high interest rates on the second if you miss a payment …
Very helpful chat text support! I talked with Megan who was very knowledgeable, helpful, and professional. She was able to assist me and all within a timely manner and she was very pleasant to talk to. Definitely a great representation for her company.
I must say every time I have contacted Bridgecrest whether call or text they have provided such exceptional customer service and will listen and offer solutions based on the situation. Not one time have I ever experienced any rudeness. My …
AWFUL! I am trying to purchase a car and Bridgecrest wont sign off the lien or send the updated title to the seller for up to 2-3 weeks! Unbelievable. …
This financial institution is horrible they take advantage of people that are truly trying to rebuild credit or establish it I definitely wish I read the reviews before entering into an agreement with them they made my credit score go down …
Very great customer service. Katherine was the nicest person I’ve ever spoken to in a while. She answered any questions I had and helped me get my financial situation figured out. She seemed very interested in my story and how I ended up where I was. If I could I’d give her 6 star’s for excellent customer service.
Bridgecrest representatives have always been kind and willing to help whenever I have called. If you are behind on a payment they do not make you feel less than. Instead they try to be understanding and work with you.
Melissa was super helpful with an issue I was having with my account. It was awesome to be able to text her in order to get it cleared up. She was professional, understanding, and explained things I had questions about. I’m thankful to her and Bridgecrest for making what could have been a very stressful situation much easier.
The texting customer service option was a great experience, with Megan Bullock. She was very helpful & knows her stuff. She answered all of my questions & was very nice. …
I had a great experience today with Meg Bullock. I explained to her the issues I was having and she assisted with a plan that will bring my account current. Very professional & polite. She definitely deserves a promotion. I love great customer service & that is what I received today. Thank you again Meg!!!! You were awesome!!
Would not recommend this place to anybody they will have your car up for Repo even if you make a payment or even the day before a payment is even due then they’re like oops our mistake. Very unprofessional and when you do make a payment …
I had the pleasure of working with Andrew today to get my account back on track and he was absolutely incredible. I have been off of work for six months due to a back injury and fell behind on my account. I was extremely anxious about the …
I spoke with Genevieve today. She was very pleasant and helped me setting up arrangements to get my account paid. She was extremely sympathetic to my situation and made sure I understood what would be needed going forward. I had a great experience with her and appreciate the service!
They’re really willing to work with you. It’s super easy to get a hold of an actual person (whether you prefer email, talking on the phone, or texting them). And when life happens, they get it. Can’t really complain. And I don’t have a last name, but Leah (thanks!) was really patient and helpful during my chat requests.
Horrible horrible . I can’t get the right help. Customer service lacks knowledge. I’m contacting the attorney general.
I have been trying to get my bill of sale for the last week and a half. I have spoken to 4 representatives and the customer relations manager Desiree and I keep getting told 48 hrs this 48 hrs that, receive the docs I have been asking for. …
This company is the worst. I’ve been falling behind since August of 2020 and they were trying to work with me for a short while which I appreciated, but now that everything has returned to ‘Normal’ they have refused to work with people …
I don’t know who WAYNE, your customer service representative thinks he is or talking to. Disgusting. I’ll be contacting your supervisor Wayne
Stay far away. Low value vehicles for high loan prices. You could be upside down fast in a vehicle that is not worth it. Their reps will tell you different answers even in the same conversation. It’s okay if your desperate for a car, but …
They are the worst company I ever finance a car from will never in my life finance with them ever again….sorry I didn’t read all these reviews before i signed…to top it off their interest rates are super high. Can’t wait to get out of …
Don’t buy any vehicles from Drivetime and definitely don’t use their finance company Bridgecrest. They are horrible business people and do any and everything to scam you out of your money and hold your funds. I’ll never recommend either …
Bridgecrest and Drive time are what is wrong with the UNITED STATES. ANOTHER CORPORATION TAKING ADVANTAGE OF HARDWORKING UNDERPRIVILEGED INDIVIDUALS. I had a low credit score so they charged me 50000 just to own a 10000 car . And the car …
It’s been over 2 years since my car has been paid in full and I still dont have my title. Attempting to resolve this throught Bridgecrest and their COMPLETELY inept staff has been mind blowing! Plus, records are showing a lien on the …
I had the best live text experience with Leah! She had my best interest at heart and made ways out of no way. She was very friendly, resourceful, and attentive. If I could get her a Christmas present , I surely would because she saved me so …
This company was given ample enough time to submit document to dmv for registration of vehicle in a timely fashion and they refused as a result my temp tags expired leaving me with no opportunity to acquire another temp tag leaving me …
Terrible Service, I over paid off my loan and they are holding my refund and title
Thank had the pleasure of speaking with Elizabeth today via the text messaging option because I was at work. She was a big help, she put my mind at ease because I was stressing about not being able to talk with someone to get my …
Some representatives you talk to are very helpful and understanding of situations. They helped me through struggling times. However, some are terrible. There’s no reason a customer service representative should get smart and be very …
I feel like I’m being cheated. I filed bankruptcy, but kept my car. I have 2.5 years worth of on time payments with Bridgecrest. Never late, not even once (even with their ridiculous 22% interest rate). You’d think that would help you …
Cars are over price and very high Rates I already paid 9 Thousand into my car in 8 months and they only took $80 off of my loan for my vehicle I am in desperate need to get out of this car as soon as possible Bridgecrest is the worst all they do is collect the money for Carvana this company is ripping people off
WOW! Amazing customer service from the text support representative Elizabeth. I was so confused about payments and interest charges. My initial reason for contacting support was to let them know that I had received other offers from …
Do not use them!!!! They have had my payoff payment for almost a week and are still charging me late fees and reporting negatively to the credit bureaus! How does it take 7-10 days to process a check to your account after you receive it?? …
My car has been paid off for months and I can’t get my title from this company. I’ve called numerous times and still nothing
I traded my car in & Toyota paid it off,Bridgecrest put the pay off on the wrong account then harassed me & reported my account as a collection. They realized the made a mistake all I got was sorry & now my credit is lowered 85 points!!! DO NOT FINANCE WITH BRIDGECREST….. CROOKS
When my mom passed away I assumed her loan. This was in January, and I was unable to get it registered/get my name on the title until June. I Paid off the vehicle/sold the vehicle and can’t even get a paid in full letter. Every time I speak …
BEWARE: Additional payments are NOT applied directly to principle, but rather applied as prepayments of your monthly payments. This is deceptive, as the contract says you can do this but you have to call each and every time to specifically …
I had a scheduled payment every month where they take my payment, ther never take it on the day of its always a day or two afterwards.then if the money not there they charge a fee, it’s been getting me every month. They tried telling me …
BEWARE of this Financing group! I purchased a car from carvana in December of 2020 and financed it through them. They partnered with BRIDGECREST who I have only had an awful time with. Their agents are under trained and uniformed. They have …
This company takes advantage of good people in bad situations!!!!! I have been paying on my car since 2018 and its 2021 and I still owe $7000!!!!! I got a 2010 car in 2018….they are charging me a total of $32,000. The car only cost …
I am so grateful for you guys! There was a huge mix up with my paycheck and you guys worked with me 100%. The last customer service lady I spoke to went above and beyond in making me feel better about my situation. Thank you so much for everything!
When you ask for an extension and they give it to you, they don’t tell you they are going to charge you $4 extra bucks
Horrible! I was in the car business for a while. Worst finance company I’ve ever dealt with. My car was totaled on July 16th 2021. The same day my insurance and I reached out to them requesting they sign the title over. They didn’t request …
So I purchased my car months ago and they are still not reporting my payments to the credit bureau like it says that I’m making no payments when I make my payments on time every month but I bet if I was late or couldn’t afford to pay they …
This company is absolutely the worst. Have my vaccination, got covid and was in the hospital with pneumonia for 7 days. First payments up to this point all on time. In great standing but have 0 tolerance for covid related issues. Would not …
I’ll change my rating when they add ANY form of contact.
UPDATE: I do not like being prude but I felt too harassed to change my mind …
Just like other reviewers, I have had an incredibly difficult time getting a lien release from Bridgecrest. Called on the 10th, two months after my car was paid off and they said I’d have it within 10 business days, 24th at the latest. …
DO NOT FINANCE WITH THESE PEOPLE, i PAID OFF MY 2017 HYUNDAI IN DECEMBER AND I’M STILL WAITING FOR MY REINBURSMENT FOR THE GAP INSURANCE I PURCHASED. I SUBMITED THE REQUEST ON 03/22/22 AND STILL NO CHECK. I HAVE CALLED 4 TIMES AND EVERY …
Representative Andrea, has a demeaning, over-bearing and poor customer service attitude along with an intrusive questioning technique which could use a some work.
BE CAREFUL……I was in a wreck in June car was deemed total loss so my insurance company paid off the balance I had on the loan from Bridgecrest and sent me the balance from the claim. I got a letter in the mail from Bridgecrest saying …
Have lied twice now on when a vehicle is in repo. Had a date twice and they grab your vehicle waaaaah before the legal document they send out. Lawsuit in the making…..update they as well lie about there policies. 30 days to pay before …
If I could put ZERO stars I would!!
This place is a joke!!! Called up to offer a pay off amount like I’ve done in the past with other financial institutions and was insulted that I even suggested …
We have reported both Bridgecrest and Carvana to our states attorney general. They are no help at all on the phone, the interest rates are insane, and we are excited to refinance elsewhere!
Run! There are other sub prime lenders out there who will work with you if you look hard enough. No skip payment assistance during COVID? Customer service will give you different answers depending on who you talk to. I am now paying off my …
It is almost 2 years now I have been trying to get the Title to my car ! I have called , wrote letters , sent certified mail and no damn response.!! Ths is the worst company I have EVER DEALT WITH.Now I guess I will contact BBB and a attorney, Bridgecrest’s business ethics are absolutely ridiculous!
Lately been getting these rude representatives on the phone…..they are not charsmastic. They rush you off the phone. They need to fix that!
I would never go through these people ever again in 30 more days I’m going to get my car refinance these are the rudest disrespectful people
A hold is on my car registration because Bridgecrest has not sent my title to the tag office in my state. The manager in resolutions is supposed overnight it to the manager at the county tag office. Keep in mind Bridgecrest received a …
Bridgecrest is very unorganized. It has taken 3+months (hopefully) to receive the title for my vehicle so I can register in my new home state. Then every time I call and talk with a representative, they make it seem like I am the first …
Stay away from this company. Terrible customer service rude and demeaning and tone. Not sure why dealers even use these guys.
Bridgecrest is a horrible lender and provides poor customer service. You all lack integrity and transparency. I paid this account off at the begining of March 2022 and YOU ALL still haven’t reported PAID OFF, but marked the account closed. …
Please NEVER GET A VEHICLE FROM THEM! Their customer service is Horrible! They are very rude and unhelpful when you call. I have had my vehicle for over a year now and still no permanent tags!!!! This is the worse company ever! Save …
Thank YOU Brigette (Mesa location), you are a true example of GREAT CUSTOMER SERVICE! …
We have had an absolutely a terrible experience with this company. After talking to over 15 customer service worker we still had no answers on our issue with them having a big chunk of my money that they didn’t wanna refund me on a car I …
Paid in full 11/19. Told to wait 10 days for a paid in full letter. Call 11/29, informed it was 10 business days and I would get the letter “automatically” on 12/3. On 12/3, I STILL have no paid in full letter. Call and they say it will …
WORST!!! Extremely high interest rates! My customer service experience with an agent named April was horrible. Throughout our conversation she kept avoiding my questions about my current loan and then ended the conversation by saying …
Worst Loan company I’ve dealt with. They refuse to speak with customers and literally just hire poor enclose speakers who are trained to apologize for their mistakes. …
This company is TRASH and anyone who finances with them already knows what I mean by that alone. No need to go into detail. I wish I never financed with them.
This company doesn’t care about customer service. They accepted a payment online and never told my child she had to pay by debit instead if ach, with routing and account number. They repoed her car, she made the payment and won’t give her …
By far the worst experience. I’ve ever had with a financing company. They will mess your payment schedule up. And not tell you until two years later. That you have been a week behind. Then when you go to get the title you’ll be told you …
Some of the most incompetent people I have ever talked to. No knowledge whatsoever. Will never use them again.
I write this review as a warning for anyone to check your credit when your loan is paid off. My car was totaled back in Sept 2021 after another driver hit me. The driver’s insurance company paid off my loan and sent me a check for the …
Below is an email I wrote to this fraudulent company. And a screenshot of Bridgecrest fraudulently processing two identical car payments against my knowledge and will. …
disappointed never financial a car with then robe money added extra charges to the contract without authorization contact customer services and never solve the issue or gave me the credit back fortunately I rid of of this rat company user becareful before signing a contract with them
Horrible customer service. This has also been the worst experience I have had ever. I sware once I get the loan changed I will never suggest this place or use their services again!
I have been trying to get information about a refund that I was told about due to my car being totaled and the insurance and gap paying my loan off. I have been trying since December 15th, 2021 to get the information. I consistently got …
I bought a car with a caravan but later I requested the return of the car because it was all rusty on the bottom. I have not been able to return the car because every time I have a scheduled date they cancel it due to weather problems. …
I finance two vehicles from this company. I wanted both payments due on the 1st of each month. As I write this I am 35+ days ahead of my payments (both). I am still having trouble getting them to change the due dates. Why would someone have …
The only reason I am rating four stars and not five Is because they have a really high interest rates. Other than that they’ve been one of the most amazing companies to work with. Through Covid and almost any hardships that I’ve ever had …
ZERO STARS!!!
Made a payoff for a mutual customer, they lost the check-admitted to losing the check and still made the customer pay an additional $174.00 in fees—WOULD …
Do NOT finance with Bridgecrest. They have been holding my title hostage for over 2 months (5/16 update: it’s been 3 months). Title office faxed them a request for a copy of my title in February. When I called to confirm if they received …
They are taking double payments from my accounts and will not refund my account. I’m reporting it to my back as fraudulent charges and looking to for a different lender.
Im blessed i got approved for a low millege honda accord. But the amount of interest you acquire on a daily basis is insane. If you miss 1 payment its over. I have paid $1600 in 3 months and $92 has gone to the actual principle. You guys …
Called with covid to delay a payment 4 days so I can get to work and get a check to deposit. Lack of customer service says we will still be charged late fee. Can barely walk, breathe, and taking care of a sick wife and 11 month old …
I called and made an arrangement to pay 151 week and 155 the next week the guy told me on the phone that was fine, now tonight while I’m at work I get a phone call from bridgecrest saying they want their payment now please pay us after I made the arrangement do not do business with these people
If you can help it, avoid this company at all costs. Their interest rate is insane (28% for a car loan), but I needed a car right away so I took it. The payoff payment (over $8000, it was paid off early) was received four days late and I …
This company should be barred for illegally withholding access to borrower’s Title! We have been given the run around and no one will send or give us access to our title so we can refinance! It’s stealing forcing us to remain with a 13% interest rate. Shame on you for your unethical actions.
Called refused to cancel my one payment bc it was processed twice told me I’ll be charged 15 dollers for what I made my payment buts going through twice why can’t you just cancel one of them I’m not rich like this rediculous
I can’t imagine choosing a more dishonest company to do business with. I purchased a vehicle in 2015 for my father from what was then Drive Time. When I purchased it I paid extra for the dealership’s GAP insurance. May 2017 the vehicle was …
Very predatory loan company. Disables debit card payment button on website to force customers to make ACH payments to gather late fees. Will not cancel accidental ACH payments when calling in to make a debit payment and still forced you to …
This is a fraudulent company and they steal people’s money! Their customer service department is an absolute joke and they will do whatever they can to not help you in any way.
Custom service lady thought she hung up as she started to talk bad about me. She said I was stupid for calling to complain about me getting an email that I had to call about two times.
They lie and charge you for doing what they ask you to do. They are extremely unprofessional and disrespectful. I work in compliance and payroll and I would NEVER treat anyone the way they do. They are equal to scamers. They should be shut down!
Horrible service very unprofessional the entire staff I’ve been dealing with these people for the past week so that my Collision Repair Center could get reimbursed for a check that they holding everyday is a new story every day is a new …
I have a friend trying to get total loss resolved and is getting ZERO cooperation. Perhaps we should make a visit to the offices and sit in the lobby for awhile……? HORRIBLE company.
Made one payment from the app they tried pulling 2 payment and then charge me $15 for the return of the mistake they made and before you think I’m late on payment or anything of the above I just purchased the car I have tried for a few days to get this fixed no luck I do not recommend and beg folks do not deal with these people
Honestly this company is just terrible they are no help at all you go through a situation and they aren’t willing to help you at all the do not satisfy there customers at all but quick to report negatively ! Honestly the worst finance company I have ever had to deal with !
Bridgecrest customer service an process is trash it takes forever to get things Don an these people really don’t care they just there to get a check. I asked to speak to a manager an they said they couldn’t give me that info I’m like what !!!! Bridgecrest is horrible
Really bad customer service very rude lazy people who don’t want to help you at all – All you have to do is say hello and you will get Nice nasty people on the line who will literally leave you hanging. I think they are trained to sabotage …
I only had my car less than a month. Made a payment of 140 only had 100 remaining on my account to pay. Within the week of making the payment my car was repo when I was a work. I have to pay the whole 23000 dollar just to get the car back …
NOTHING but issues from the start. I will NEVER buy a car from Carvana again due to Bridgecrest. A simple due date change isnt possible and customer service isnt very helpful beyond that either. Is everyones new at Bridgecrest?
Worst company ever all they do is report to credit bureaus about being late even when they get paid every month they set you up with payment plan every 2 weeks but than it says monthly payment I will never do business with this scam low end …
If could give – 0 Stars I would . Nothing they do makes sense here. I refinanced my car, paid the full balance to them, after 10days, my account still shows I need to make a payment of 400 when I log in and when I call they say I owe $50. …
Reported a missed payment on my credit report AFTER they received a check for the payoff balance.
If zero stars was a thing, they would get negative ones.
I paid off my loan through bridgecrest, and got a so called “Lien Release” It was not signed, nor stamped and therefor is not valid to take their name off the …
Rich in the Bankruptys Dept. is very compassionate and business oriented. He understood the unfortunate hardship we are going. Through. If only the rest of the World could follow his lead . We could be strengthen our economy back . Thank you Rich and your Department
Very terrible at processing payoffs with this company. They are committing fraud and cannot provide updates on people’s payoffs
Terrible. Very Terrible and this is my second review because they deleted my first one .
Don’t use this company. They are horrible. They bath in the tears of their …
Pathetic company. Paid off a loan. There’s an overpayment that should have been refunded for me. Five calls now and two months, and still “we’re too busy to talk to you”. Tons of excuses. If I had known Carvana uses a buy here pay here …
I give them a 4 star they are good to me overall I tried to defer a payment and they didn’t let me. All is good…
Worst of the worst financial companies, customers service are a joke, you can’t get a refund if you have any, trying to get my check refund for 45 days and still no answer until this moment! …
They recently updated there system and did not inform anyone they no longer use o line bank accounts. Got charged return fees even after it was taken out. Save yourself and never use bridge crest!!!!
I have been dealing with this company since Oct 2016. I tried multiple times to have my account placed on automatic payments and the system wouldn’t let me. Then I called customer service for their help and they couldn’t get figure it out …
If I could give this company a 0 star I would. I have had nothing but issues with them since the very beginning. I tried for the entirety of my loan to get my husband added as an authorized user so he could call and make payments and ask …
we have nothing but issues with these people. HIGHLY do not recommend them. Worst customer service, they laugh at you and do anything to refuse payments just so they can charge late fees.
This place is a scam!!! They repo my car even though I made a payment! Stay away from this place they gave me problems for 3 years! Don’t go to drive time and carvana they all work together never again! Spread the word! Please!!!!
If I could give them no stars I would. Stay away from this company. Horrible Horrible customer service. Spent over 4 hours on the phone with them to get nothing accomplished over a dang date. The worst company around.
Worst experience ever they are highly unpleasant and unprofessional no one can help they always transfer you to a different department. They have insanely high interest rates and will not apply my gap insurance to cover the total loss
Predatory lending at its finest. Do not buy a car with them. They hide your balance, structure your loan so that your payments don’t do anything to the balance, and advanced payments are basically pocketed, not paying down principal. Get a car loan from your bank.
They forgot to endorse and lost my 1st payoff check payment. Even Navy Federal could not believe that a company likeBridgecrest could lose a check! I ended up paying the overnight shipping twice, cancelled the previous check and sent …
Good luck if you’re paying off your vehicle and want to get your title it’s a six weeks process the most absurd thing I have ever heard in my life I finance cars with every major bank. These guys are a complete joke stay away at all costs.
I have been sending in additional payments every month, but they do not put the extra towards additional principle, they save it and add it to the end. So, they hold my extra payment, charge me interest every month (while holding and making …
THEY WILL TOW YOUR CAR after 5 DAYS of missed payment. If you are looking for a car to help provide for your family this is NOT the place. If you are 5 days late on your payment they will tow your car! No warning no nothing! I KNOW you are …
The worst car loan company I ever dealt with. They do not care that I was impacted by the hurricane. I called and chatted with someone to see what they can do they told me I would still have to pay. Really want to give the car back as the car is not worth the amount. Wish I could give a 0!!!!!
They denied my exstension I asked for due to my being a school district employee and having a gap in pay. I asked to be transferred to someone higher up she transferred me to guest relations. He was judgemental stating ” I needed to budget …
Wish I could give 0 stars, both ladies in the reinstatement department , don’t seem trained to well. Lucy was unprofessional to the highest on 08/25/22. Jennifer never stated her name once after she answered my call . I had to ask her who …
I’ve paid off my loan and I keep getting the run around about getting my title. One person said it would be 10 days the other 4 to 6 weeks. No one knows!!!! …
I sold my JCW 8/2/22 and today is 8/29 and I have been lied, scammed and messed with by Bridgecrest this entire month! I keep getting told they will email me paid in full letter showing the lien was satisfied over 2 weeks ago but it doesnt …
Avoid this company at all costs. I have an auto loan with this company after purchasing a car through Carvana (with more than 30% down payment.) My wife and I set up an auto ACH to pay our bill each month. My wife accidently set up the auto …
After seeing noting but bad reviews, I thought it appropriate to write something positive. Every single time I have had an issue and needed to call, the person on the other end of the phone was always very understanding and did the best …
Would give a zero if I could. They are the definition of predatory lender. I purchased a car with Carvana, and opted for their financing because it seemed “easier”. However, I have great credit, and had I known that they would be such a poor company to work with I never would’ve done it. Refinancing asap!!!
I have a car loan from CARVANA through Bridgecrest. Long story short, I canceled auto pay and they still drafted after the date even though I told them I would set a payment later in the month. I was told that since I called in prior to …
You want a company to attempt damaging your credit out of spite?! This is the one. You know at the end the ones with a bad reputation is you.Also don’t get me started on the text and phone support how they use the technique of gaslighting …
Terrible customer service experience. I feel badly for the reps on the phone as they clearly do not receive adequate training – I was told four different answers to the same question (non of which ended in a solution).
Soon as I lost my job and place and couldn’t make my payments yet . The company couldn’t help but harassing me very inconsiderate and threatened to continue to repo my vehicle after I made payments with what I had while being homeless . Not …
I recently voluntary repo my vehicle with bridgecrest and I called to find out what was the status on the sale of the vehicle and the balance I owed and was rudely told that I’m not a customer and no information could be given to me about the repo process. Terrible service throughout the time I’ve been dealing with this auto lender.
I would give a zero star if that was an option. Been a paying customer for years with good credit with them so much to where I completely paid off my Nissan murano with them and then decided to trade in for a gmc terrain. Put a down payment …
I had the car for 10 months and tried paying a big sum on my account and accidentally gave 2999.00 too much they are trying to keep my money and telling me I have to send in my bank statements to prove it I guess. I had went through my bank and disputed the one payment.
This place is an absolute nightmare to do business with. I sold two of my cars with them about 9weeks ago. Then sold my other about 1-2weeks after; so 7-8weeks ago. I’m constantly given the run around about where my money is, it goes from …
They will not listen to customers in good standing. If you want them to listen to you, you have to go delinquent on your loan for 40-days…then they will listen to you and help you if you need it. Money hungry to say the least!
Terrible customer service! I was calling FROM A DEALERSHIP, returning a call about a vehicle that WE NEVER HAD in our inventory. I got nothing but attitude and disrespect. Will NOT be recommending that anyone go through this company to purchase a vehicle.
BridgeCrest, is happy to receive your business. However after that, good luck on persuading them to do their job. Slow as a snail on critical information that could help you complete your part. Timing is everything and this could be …
I swear to everything I can think of as soon as I am done paying my loan on my vehicle off to Bridgecrest I will not take another loan with this company ever again! This is the biggest bunch of crooks ever!! Their contractors seized my …
I just spoke to man named HAROLD. I have fallen on hard times (father passed, etc.) And talked to a wonderful woman yesterday telling her about my situation and setting up a payment. I received a repossession notice yesterday via email so I …
Bridgecrest is the worst place to get a car loan! They are very fraudulent! I traded in my car to a dealer the end of May. They sent me a letter stating the car was paid in full and sent over the pink slip in June. Looked on my credit …
They will not allow me to enroll in autopay after a failed attempt. Customer service frequently hangs up after being on hold before talking to anyone.
Terrible all around avoid at all cost. …
I do not know where to start. Me and my wife’s experience with this bank has not been pleasant. My wife has An auto loan through the bank and has been with them going on 3 years now. Never had a late payment, always paid on time with …
First Red Flag -(Penalizing customer for making early payment) Called in about making a payment before my due date. The lady says “If you pay early, your auto pay will cancel” (terribLe english btw, could barely understand what she was …
Awful,deceitful company. Received car insurance check and are refusing to pay autobody shop. Do not apply for financing threw this company a complete disaster. And you’re not allowed to speak with anybody with higher authority only customer …
If I could give this company less than 1, I could.
We had a vehicle that was totaled APRIL 3rd., continued to make payments on it because the loan was not closed. They absolutely took my payments with no …
Endless calls about my car payment. Little do these folks know i have recorded every call. I had already set up a plan and the lady wasnt happy with the previous plan. She said they couldnt help me even though i could prove hardship because …
DO NOT, under NO circumstances, use this lender nor CARVANA. One or both clearly are doing illegal business. Carvana hung up and blew me off stating they were paying an E payment which would be sent immediately or a fast tracked certified …
I bought a 2017 Hyundai Tucson in December of 2018 from DriveTime, financed by Bridgecrest, and because of my “Fair” credit score, I had a HIGH a$$ interest rate, which I expected. I paid $25 extra a month at the start of the loan. By the …
Do not get a loan with this company!!!!!!! After never being late on a payment for a year, my daughter totaled her car. The insurance paid all but 2400 of the cost. They refuse to work with us to get the remainder amount paid off. They …
Absolutely horrible company. I asked them to defer a payment due to my well going out at my new house, which they declined after offering me help and me signing the deferral document. Now I have a 30 day late payment on my credit report. Don’t do business with this company
My name is Tiffany Kirkland last four numbers of my account number with bridgecrest is 5201. I recently refinanced my car with a different company, my car was paid off on 11/15/22, there was a surplus, I called bridgecrest today, 11/21/2022 …
The only reason why this business has 4 stars is because they have their employees add false reviews. Please beware!!!! If you’re having your vehicle financed through this company I feel sorry for you. You will never receive decent customer …
If and when you want to sell a car financed with Bridgecrest, every effort should be made to refinance with a real bank. The process of selling was extremely slow, confusing, and was mishandled at every single step. Customer service was …
I purchased from Carvana and financed thru Bridgecrest which was DriveTime. Having said that my experience has been excellent with the website info and options available. After purchase and loan approval, I had a discrepancy which …
I’ve been making payments every 2 weeks and all my payments have been going straight to interest.. not even a percentage has been going to my principal.. I’ve spent well over $3k and my balance has not been lowered. Customer service is absolutely no help.
Make sure all of your information on your title is correct before you do anything. Everyone I have spoken to in the call center is extremely unprofessional and uninformed. They speak sarcastically and slowly when I want to confirm what is …
If I could leave 0 stars I would. I’ve financed through bridgecrest twice and it has been the worse experience ever. They do not care about any unfortunate life situations happening, and they do not try to work any plans out with you. They …
Would not allow me to defer payments to the end of my loan term while working as a full time unpaid caretaker for my father during his cancer treatment because ‘we can only defer payments if you are currently employed’. …
I would give this place an absolute 0 if i could. After some issues our vehicle was taken. I’m the vehicle were very very important papers. My horses registered papers to be exact with many important documents for him. They did not take …
WARNING. Bridgecrest communications are misleading.
Overall, I was happy with Bridgecrest, until the end of my loan term. Due to some financial hardship, I fell behind a year or so into my loan. The terms of the …
This companies payment app isn’t consistent, I doesn’t take the payment every time, then they charge you for late payment, that’s how they STEAL EXTRA MONEY FROM YOU, the customer service rep V. NATALIE is very hard to work with customer …
Contacted Bridgecrest to get a temporary suspended payment issued as my brother sustained a life threatening injury which placed him in the hospital. We are unsure of when he will be released and wanted to ensure his payments don’t lapse. …
If you can go anywhere else for a vehicle I suggest you do it. Purchased a vehicle in August of 2021, made the final payment on December 5th of this year to which the computer system conveniently helped itself to an additional $4000 because …
Getting a loan with them was easy and getting it allowed me to build my credit back up so that I have more options for my next car. The problem is even after 5 YEARS of on time payments and paying the car off 8 months early they are …
I spoke with someone on Friday about changing my auto pay to a new account and made my payment so it would not be late. The woman told me to wait for my email and I could then change accounts. I received that email and called only to be …
Crazy disappointed with Bridgecrest. Getting the loan with them was great, but the second you run into issues, it’s impossible to get a hold of anyone. I’ve emailed multiple times (get an automated response saying I’ll hear back within …
The ONLY reason I am even giving 1 star is because the loan origination process was fairly easy and convenient, after that it was nothing but headaches. After a divorce my credit was not anywhere near good and the fact that I was able to …