Get your retirement ready for whatever comes next by investing in annuities and life insurance products. Choose your path to financial security, … See more
Read More| Friday | 8AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
11225 N Community House Rd, Charlotte, NC 28277
Nice office
Great place to work
Brighthouse is a great place to work!
Can’t get help from anyone.
Brighthouse is an amazing place to work!!!
Buy some insurance, for all your life and annuity needs!
Appalling – cannot get a hold of a human being. Tried for hours.
This company almost seems fraudulent with the lack of customer communication
Terrible customer service. Called several times stayed on hold for hours. No one picks up!!! Really!! Unacceptable!!
One of the finest companies in America.
Three weeks, no call backs as promised, on hold over a total of nine hours. No online access just error messages. This is totally unacceptable!!!
They will NOT call you back. We have had a call into them for 2 weeks now and NO ONE will answer their phone of return your call, but they are sure fast to take you money. We just stayed on hold for 30 minutes and we have been calling since August.
My sister works here& has great co workers. Very nice place to work
My sister works here very nice complex with an incredible lunch facility. Send a good place/ company to work for.
This is a rating of the Brighthouse website. I’m a long-time customer who cannot access his annuity account info. on the website for over a week. Every time I call customer service, I get the same story: there is a problem with their …
impossible to reach anyone on customer service phone #. if you enter your number to be called back, it never happens, if you stay on the line, you better have a phone with long battery life. one call the wait time was 90 minutes then my …
It’s absolutely ridiculous in this day and time that you can’t automatically draft payments to an annuity loan, and when it’s mailed in it often takes over two weeks for it to be received and posted. …
Mind blowing how messed up Brighthouse Financial is with regards to customer service. Have a 92year old mother experiencing dementia and need to cash out her policy so trying to have a power of attorney recognized and change an address on …
I have a long term care policy and no one can answer any questions and I get sent top a VM that just says leave a message. WORST CO. EVER!!!!!!!
If I could give no stars I would.
I got a Brighthouse policy issued over the phone right after I applied with Policy Genius. No problems and super easy to deal with.
WOW Do not buy life insurance products from this company. I have been trying to simply change a mailing address for over a year now. Today I was told I am not allowed to speak with billing department as they “don’t take phone calls.” I …
I am an assistant to an advisor. We have a few clients with accounts at Brighthouse Financial. I talk with many different companies every day, and Brighthouse is by far the worst one. We requested an annual statement for a client over a …
If I could give a zero star, I would! Their customer service is off shore( can barely understand them) and horrible! I tried filing a death benefit claim and after 5 calls to them, we finally got our check months later!!! They initially …
Worst company ever I’m still waiting to receive my payment they never updated information my payment supposed to be direct deposit they sent off a paper check to the wrong address they employees are rude foreigners when you asked to speak …
If you are employers, please don’t use their services. Your employees should be treated better. …
I have never been so disappointed with a financial company like I am with Brighthouse Financial. In today’s time their customer service rep stated they do not use email or email their customer. With COVID going on these past two years and …
If I could give a 0 review I would not hesitate to do so. I have a 401K plan with them and some of my contributions are not showing up. I have tried and tried and tried to get this straightened out since Oct 2021 and it is now April 2022 …