Broad River’s service area is primarily in Cherokee, Spartanburg and Union Counties. However some of our members reside in Polk, Rutherford, … See more
Very bad Customer service and very rude people in the main office in Gaffney South Carolina they will not try to work with you rates are out rages out the roof If I could give them zero stars I would
This isn’t really a co-op , this company will raise your power bill without your input , we would be better off with Duke power. These people are crooks!!!!!
We have power outages all the time
If the wind blows then our power goes off if it rains hard our power goes off snowed power goes off ice our power goes off sun shines our power goes off only repairs are made the problem never goes away.
Just spent 10,000 dollars on the outside of my house just too get an extra 100 dollars added to my winter monthy bills. Added more insulation, wrapped the house, and thicker gauge siding.
They just sent out a text saying I used 50.84 in one-day ( impossible ) and I’m trying to call them and the Verizon wireless customer I’m trying to reach is not available. …
All power is exspensive , ,the cost of living is horriable ,,,but this is just life,,,i can’t say if it is any worse or better,,but what i can say,,,is i have been with Broad River all of my life,,,and i am here to say something …
My lowest power bill was around 200 and average bill is no less than 250 for a 1500 sq ft house this I insane I need duke power instead of these rip off artist
Unbelievable how high the bills are! Moved into a house half the size of my previous house and the power bill doubled. Surely something can be done. Look at all the negative reviews.
My electric bill this month is $518.00. We don’t run our furnace. I dont get it. Really thinking about selling our house and moving to an area with Duke Energy.
Ok, today is November 1st. They said that on Nov 4th at 8am you would be able to pay your bill. I’ve been calling since 8am. No answer, just recording that hang up on you. Way to go.
Power went out after 5min of raining. Taking hours to get back restored. No estimated time that power will be back on. Plus they’re rates are horrible. Really bad company. wish my mom didn’t move where they was the only power provider
This company is terrible! The customer service is the worst ever!! All automated and can’t report a outage easily! Plus their prices are higher as well! DUKE POWER is way better. Check to see who your electric company is before you buy the house that’s how terrible this place is!!!
This company is just a professional scam system, HIGH rates, and charges you more basically for using no power, we worked pretty much every day and were only home for a few hours the last 3 weeks of last month and we are told we used more …
A street light is out across the street from out home in Cottages of Turtle Creek in Boiling Springs. I called the Co. and Cus. Service Rep could not find our account and couldnt find out who paid our bill. I doubt that it is free! They …
We have 2 people living in our house and the electric bill was 720 dollars. This is ridiculous and when we called asking about it we were hung up on. If you are moving into the area that broad river electric company supplies power to then move somewhere else.
I have a 2 bedroom trailer in wellford. They tried to charge me 587 kwh for one day. But come to find out all my previous readings were estimated. Really???? How can you estimate some ones bill. Thats playing with people money. Not right at all!!!
I wish there was a way to give less than 1 star. Have been with Broad River Electric all of my life and it has been bad all of my life. If one snowflake falls, power goes out. If there’s a breeze power goes out. If its above 90 degrees …
Worst damn company everrrrrr! We have had Duke for years,and our power has went out maybe 3 times in 5 years. Then we move to Pauline,SC and Duke doesn’t reach that far,s o we were stuck with Broad River.We have been at our new home for …
Absolutely do not move to any area with broad River co op they are crooks when it comes to electricity rates. Also there rates are almost double what Duke and the surrounding power companies are. The power is out ALL THE TIME for hours whenever a storm rolls through. ( 6 times a year since i’ve moved here )
Someone please explain to me how i use 2300 kwh in a month. I have all led lights in my home, the thermostat is set to 72 and barely kicks on, i work most of the day and only come home to relax for a couple hours and go to bed. So how in the world can i use so much power. This company is a joke.
Charge a “convenience fee” of 2 to 4 dollars to pay my bill over there automated system, that takes 15 minutes to go through. Nothing “convenient” about it. Nobody picks up so it goes to overflow, and of course the overflow cant help in any way shape, form or even process payments. Horrible broken system.
These people are crooked as they come. Yesterday they had a “glitch” in the system and have overcharged every one of their customers. And when you call to try and resolve the problem they either hang up on you or try to say you used 420 kWh …
Unbelievably high rates when compared to Duke and unfortunately nothing we can do other than sell the house. And it would probably affect our resale value since its in the Broad river area. No other choice but to put up with this horrible company that’s a complete ripoff.
Electricity bills are high enough without a 2.4% “online payment convenience” fee….really? It is bad enough that we are all subject to an electric provider monopoly….we should at least not be charged extra to pay our bill online as …
Really wishing there was a way to give lower than 1 star. My most recent power bill was higher than what I pay in rent. People I have mentioned this to with Duke, haven’t had a power bill more than $200 (even through winter months.) Sincerely feel like this company is screwing me over.
Where’s the option for negative stars? This company charges ridiculous prices for electricity. The 1400 sq. ft. home we live in cost us over $3,500/year. Our other home (nearly 3,000 sq. ft.) which is with Duke Energy is under $1,500/year. …
Would do negative stars if possible. These people are crooks. My power bill has rarely been lower than $200.00. Its only me and my husband and we are never even home. When we are home, we are simply sleeping. And they NEVER work with …
I’m generally a positive person. I practice not saying negative thing, but this is the worst power company that I’ve dealt with in my life. Either the rates are extremely overpriced or their rating system is faulty. Oct until now almost …
BREC is worst utility company in S.C. to deal with. No accountability. Charge more than any other power company iv ever seen. Just AVOID BREC electric co-op. At all costs!!!!!!
This electric company is awful. We have the pre pay plan and they have been charging us outrageous prices since November. Our power has never been over $200-250 a month ever at the highest in the past 30 years that I have been on my own. …
Outrageous rates, bad experiences when trying to transfer names on the bill, and they give away trucks at their banquets so we can be charged $100 a month for vacant houses… I was in real estate for 2 years and people would not buy houses …
Having lived in our house for 3 years now, the power has gone out a few times for various reasons and I will say that it has always been restored within an hour. The customer service has always been good when I have had to deal with them, …
The WORST power company in SC!!! Will not make any payment arrangements or extensions. I lose power at least once a month, they round your bill up, if for some reason your power is disconnected they will charge you a fee to reconnect the …
The price is so high. I moved from a Duke power area to broad river area and my 1st bill was 200.00. That was not even for a month. I called broad river and told them I think something is wrong with the power meter. So they come out and …
Had duke. I asked the realtor if the new land we were on was duke. He said yes. We found out we got broad River after signing the papers to our new construction home. So angry. Of course they charge way too much. If I knew earlier I would not have built my home here.
If I could give no stars I would. I have had three consecutive months with my bill being over $300 dollars. Ive been told each time that I’m being charged for the amount of power I’m using. Even after monitoring how high the heat is set and …
“Save energry”, “conserve power”,”use less”, “customers per mile” Bu**Sh**! I live in a small 14×52 2br 1 bath mobile home, alone, 1 bedroom is a junk room with nothing plugged in, i dont use my bedroom, i sleep on the couch in the …
I love monopoly the game not when I am forced into dealing with them. At least with cable their are other options. Their app that they advertise is not updated as frequently as needed, they out source their customer service …
At first i experienced a problem with getting my service connected for the first time, but luckily the supervisor was good in handling my situation i was in…she turned the negativity i experienced the day before and made it positive for …
Extremely expensive rates. If you can avoid an area serviced by Broad River I highly recommend doing so. Originally I gave them one star, I upped it to two for my current view of their utility crews. Our power was recently knocked out by …
Only giving one star because there is no option to leave none. We have been here for 2 years and this Electric company is nothing but trouble. They offer no help to those who need it, except pushing the due date back and still charging you …
We were extremely disappointed when we learned that we HAD to use this company because they have a monopoly in our area. We also have to be on pre-paid account unless we’d like to pay a $300-$400 deposit just be on a regular account (that …
Absolutely Terrible rates.
Husband and I are from Chicago where the weather gets cold for 6 months out of the year. Bill has never been over 150 for keeping house at 70-72. …
I live in a very small 2 bedroom 1 bath place, I live by myself, my air stays between 72-74, heat never goes higher than 66, I’m rarely home, and I STILL pay between $180 and $230 a month! It’s a COMPLETE RIP OFF! One month, I was out of …
Ridiculously high bill. I keep my thermostat between 71 and 75 degrees. Home is less than 1300 Sq feet and just received bill for 202 dollars. CPW and Duke Energy are lot more reasonable. When looking for a home make sure it is not in an area served by Broad River.
Tried to make a payment last week, their system was down because they are changing systems. called to make a payment today when it was supposed to be back up, but their system was still down they said there would be no disconnections until …
i never write reviews but i need yall to understand how horrible this place is. i stayed in a small 600sq foot house and my power bill some months were nearly if not over $300 ! i was paying almost the amount of rent just to heat and cool …
Make sure you check who your power company will be before you buy a house. Duke energy is cheaper. Because of “cold weather” my bill is up by $150. Making it $350… Last year’s January bill was super low, and I had an extra person living with us last year. Makes no sense, can’t wait to move.
Had to pay a $700 repair to my AC coil. The leaking coil caused my power bill to double. When I called to see if they could work with me on it, the lady sent me to the manager who gave me a $29 credit. I appreciate that, but they told me I …
If I could rate a zero, I would. These are by far the BIGGEST CROOKS in the business. We moved in our house one year ago and have not had a power bill below $400.00 since we moved in. Our house is well insulated and we’ve upgraded hot water …
For the next home my family purchases, it will NOT be in the area where Broad River Electric is the only power supply. Since we’ve purchased our home, our power bill continues to rise. Each winter we have nearly a $400 power bill after keep …
CROOKS! How is it even legal?!?!
Had I known our house was being built in a Broad River Electric area, we would have never bought this home. Our friends who live 2 minutes down the road have …
They are lucky they don’t have a review for the boiling springs office…. Just paid my bill ONLINE with a 9 dollar fee. This place sucks money out of you every way possible. I mean a fee…. For online….? I mean, it’s a computer …
People in the office and answer the phone are very rude each and every time. No matter now ‘nice’ I am. My family has been with them since I can remember and we’ve always had problems. However if they end up pissin someone else off. Go up …
My bill is normally decent but every December through February it triples everyone else I know in the area does the same. I don’t decorate outside for Christmas so are we paying for the towns decorations? The service members are great and friendly every time I need to speak with them so that’s my only real problem
Terrible…
Rude people.
The example of “worst”.
Horrible rates period.
Rude and very impersonal people….
GREAT
Absolutely the worst.
They charge way too much.
Horrible rates and horrible customer service
Horrible customer service and outrageous billing.
So overly expensive with absolutely no other options
Please, Broad River, lower your rates. You’re killing us.
Wouldn’t recommend. They are horrible
FILE A COMPLAINT WITH THE BBB IF YOU HAVE A DISPUTE WITH THIS COMPANY.
This electric company is trash all around, period. Nothing more needs to be said
How the hell you get a power bill for 19 days for $360?????????
You have to sell your house just to pay your power bill!!!
Came out and trimmed the neighbors trees, and threw the limbs on my property. Great job.
These bills are ridiculous! I NEVER saw a bill like these when i was with Duke Energy! I dont understand.
Hate that i have to pay 35 cense more just because they bought out my area. Very expensive !
Very bad Customer service and very rude people in the main office in Gaffney South Carolina they will not try to work with you rates are out rages out the roof If I could give them zero stars I would
3 bedroom 2 bath 359 a month is crazy at 67 degrees
fees to pay my bill is crazy……..ya’ll are already higher than any other power company.
Good luck ever getting in contact with Sarah Medley She never answers her phone and never returns a phone call when you leave a voicemail
This isn’t really a co-op , this company will raise your power bill without your input , we would be better off with Duke power. These people are crooks!!!!!
We are from Minnesota where six months of winter but we never paid that kind of bills! Way too high!!!
We have power outages all the time
If the wind blows then our power goes off if it rains hard our power goes off snowed power goes off ice our power goes off sun shines our power goes off only repairs are made the problem never goes away.
Liars. I guess you would need a court order to get the true content of their recorded phone line because they certainly won’t admit they screwed up.
Just spent 10,000 dollars on the outside of my house just too get an extra 100 dollars added to my winter monthy bills. Added more insulation, wrapped the house, and thicker gauge siding.
Highest bill $988 and lowest $232. This company is a big rip off considering your power goes out at any time for no reason.
They just sent out a text saying I used 50.84 in one-day ( impossible ) and I’m trying to call them and the Verizon wireless customer I’m trying to reach is not available. …
All power is exspensive , ,the cost of living is horriable ,,,but this is just life,,,i can’t say if it is any worse or better,,but what i can say,,,is i have been with Broad River all of my life,,,and i am here to say something …
My lowest power bill was around 200 and average bill is no less than 250 for a 1500 sq ft house this I insane I need duke power instead of these rip off artist
Unbelievable how high the bills are! Moved into a house half the size of my previous house and the power bill doubled. Surely something can be done. Look at all the negative reviews.
My electric bill this month is $518.00. We don’t run our furnace. I dont get it. Really thinking about selling our house and moving to an area with Duke Energy.
Ok, today is November 1st. They said that on Nov 4th at 8am you would be able to pay your bill. I’ve been calling since 8am. No answer, just recording that hang up on you. Way to go.
Power went out after 5min of raining. Taking hours to get back restored. No estimated time that power will be back on. Plus they’re rates are horrible. Really bad company. wish my mom didn’t move where they was the only power provider
Buch of frauds man how do people end up with over 500 dollars power bills living in single wide mobile homes?
Insanely high power rates compared with others (Duke).
Their online payment center is a rip-off adding a 2% “convenience” fee. I can’t think of any other company who still does this.
This company is terrible! The customer service is the worst ever!! All automated and can’t report a outage easily! Plus their prices are higher as well! DUKE POWER is way better. Check to see who your electric company is before you buy the house that’s how terrible this place is!!!
This company is just a professional scam system, HIGH rates, and charges you more basically for using no power, we worked pretty much every day and were only home for a few hours the last 3 weeks of last month and we are told we used more …
A street light is out across the street from out home in Cottages of Turtle Creek in Boiling Springs. I called the Co. and Cus. Service Rep could not find our account and couldnt find out who paid our bill. I doubt that it is free! They …
We have 2 people living in our house and the electric bill was 720 dollars. This is ridiculous and when we called asking about it we were hung up on. If you are moving into the area that broad river electric company supplies power to then move somewhere else.
I have a 2 bedroom trailer in wellford. They tried to charge me 587 kwh for one day. But come to find out all my previous readings were estimated. Really???? How can you estimate some ones bill. Thats playing with people money. Not right at all!!!
I wish there was a way to give less than 1 star. Have been with Broad River Electric all of my life and it has been bad all of my life. If one snowflake falls, power goes out. If there’s a breeze power goes out. If its above 90 degrees …
Worst damn company everrrrrr! We have had Duke for years,and our power has went out maybe 3 times in 5 years. Then we move to Pauline,SC and Duke doesn’t reach that far,s o we were stuck with Broad River.We have been at our new home for …
Absolutely do not move to any area with broad River co op they are crooks when it comes to electricity rates. Also there rates are almost double what Duke and the surrounding power companies are. The power is out ALL THE TIME for hours whenever a storm rolls through. ( 6 times a year since i’ve moved here )
Someone please explain to me how i use 2300 kwh in a month. I have all led lights in my home, the thermostat is set to 72 and barely kicks on, i work most of the day and only come home to relax for a couple hours and go to bed. So how in the world can i use so much power. This company is a joke.
Charge a “convenience fee” of 2 to 4 dollars to pay my bill over there automated system, that takes 15 minutes to go through. Nothing “convenient” about it. Nobody picks up so it goes to overflow, and of course the overflow cant help in any way shape, form or even process payments. Horrible broken system.
These people are crooked as they come. Yesterday they had a “glitch” in the system and have overcharged every one of their customers. And when you call to try and resolve the problem they either hang up on you or try to say you used 420 kWh …
Unbelievably high rates when compared to Duke and unfortunately nothing we can do other than sell the house. And it would probably affect our resale value since its in the Broad river area. No other choice but to put up with this horrible company that’s a complete ripoff.
Electricity bills are high enough without a 2.4% “online payment convenience” fee….really? It is bad enough that we are all subject to an electric provider monopoly….we should at least not be charged extra to pay our bill online as …
Really wishing there was a way to give lower than 1 star. My most recent power bill was higher than what I pay in rent. People I have mentioned this to with Duke, haven’t had a power bill more than $200 (even through winter months.) Sincerely feel like this company is screwing me over.
Where’s the option for negative stars? This company charges ridiculous prices for electricity. The 1400 sq. ft. home we live in cost us over $3,500/year. Our other home (nearly 3,000 sq. ft.) which is with Duke Energy is under $1,500/year. …
Would do negative stars if possible. These people are crooks. My power bill has rarely been lower than $200.00. Its only me and my husband and we are never even home. When we are home, we are simply sleeping. And they NEVER work with …
Expensive, but Great Service
If we do have an outage, it is resolved very quickly. …
I’m generally a positive person. I practice not saying negative thing, but this is the worst power company that I’ve dealt with in my life. Either the rates are extremely overpriced or their rating system is faulty. Oct until now almost …
BREC is worst utility company in S.C. to deal with. No accountability. Charge more than any other power company iv ever seen. Just AVOID BREC electric co-op. At all costs!!!!!!
This electric company is awful. We have the pre pay plan and they have been charging us outrageous prices since November. Our power has never been over $200-250 a month ever at the highest in the past 30 years that I have been on my own. …
Outrageous rates, bad experiences when trying to transfer names on the bill, and they give away trucks at their banquets so we can be charged $100 a month for vacant houses… I was in real estate for 2 years and people would not buy houses …
Having lived in our house for 3 years now, the power has gone out a few times for various reasons and I will say that it has always been restored within an hour. The customer service has always been good when I have had to deal with them, …
The WORST power company in SC!!! Will not make any payment arrangements or extensions. I lose power at least once a month, they round your bill up, if for some reason your power is disconnected they will charge you a fee to reconnect the …
The price is so high. I moved from a Duke power area to broad river area and my 1st bill was 200.00. That was not even for a month. I called broad river and told them I think something is wrong with the power meter. So they come out and …
Had duke. I asked the realtor if the new land we were on was duke. He said yes. We found out we got broad River after signing the papers to our new construction home. So angry. Of course they charge way too much. If I knew earlier I would not have built my home here.
If I could give no stars I would. I have had three consecutive months with my bill being over $300 dollars. Ive been told each time that I’m being charged for the amount of power I’m using. Even after monitoring how high the heat is set and …
“Save energry”, “conserve power”,”use less”, “customers per mile” Bu**Sh**! I live in a small 14×52 2br 1 bath mobile home, alone, 1 bedroom is a junk room with nothing plugged in, i dont use my bedroom, i sleep on the couch in the …
I love monopoly the game not when I am forced into dealing with them. At least with cable their are other options. Their app that they advertise is not updated as frequently as needed, they out source their customer service …
At first i experienced a problem with getting my service connected for the first time, but luckily the supervisor was good in handling my situation i was in…she turned the negativity i experienced the day before and made it positive for …
Extremely expensive rates. If you can avoid an area serviced by Broad River I highly recommend doing so. Originally I gave them one star, I upped it to two for my current view of their utility crews. Our power was recently knocked out by …
Only giving one star because there is no option to leave none. We have been here for 2 years and this Electric company is nothing but trouble. They offer no help to those who need it, except pushing the due date back and still charging you …
We were extremely disappointed when we learned that we HAD to use this company because they have a monopoly in our area. We also have to be on pre-paid account unless we’d like to pay a $300-$400 deposit just be on a regular account (that …
Absolutely Terrible rates.
Husband and I are from Chicago where the weather gets cold for 6 months out of the year. Bill has never been over 150 for keeping house at 70-72. …
I live in a very small 2 bedroom 1 bath place, I live by myself, my air stays between 72-74, heat never goes higher than 66, I’m rarely home, and I STILL pay between $180 and $230 a month! It’s a COMPLETE RIP OFF! One month, I was out of …
Ridiculously high bill. I keep my thermostat between 71 and 75 degrees. Home is less than 1300 Sq feet and just received bill for 202 dollars. CPW and Duke Energy are lot more reasonable. When looking for a home make sure it is not in an area served by Broad River.
Tried to make a payment last week, their system was down because they are changing systems. called to make a payment today when it was supposed to be back up, but their system was still down they said there would be no disconnections until …
i never write reviews but i need yall to understand how horrible this place is. i stayed in a small 600sq foot house and my power bill some months were nearly if not over $300 ! i was paying almost the amount of rent just to heat and cool …
Make sure you check who your power company will be before you buy a house. Duke energy is cheaper. Because of “cold weather” my bill is up by $150. Making it $350… Last year’s January bill was super low, and I had an extra person living with us last year. Makes no sense, can’t wait to move.
Had to pay a $700 repair to my AC coil. The leaking coil caused my power bill to double. When I called to see if they could work with me on it, the lady sent me to the manager who gave me a $29 credit. I appreciate that, but they told me I …
If I could rate a zero, I would. These are by far the BIGGEST CROOKS in the business. We moved in our house one year ago and have not had a power bill below $400.00 since we moved in. Our house is well insulated and we’ve upgraded hot water …
For the next home my family purchases, it will NOT be in the area where Broad River Electric is the only power supply. Since we’ve purchased our home, our power bill continues to rise. Each winter we have nearly a $400 power bill after keep …
CROOKS! How is it even legal?!?!
Had I known our house was being built in a Broad River Electric area, we would have never bought this home. Our friends who live 2 minutes down the road have …
They are lucky they don’t have a review for the boiling springs office…. Just paid my bill ONLINE with a 9 dollar fee. This place sucks money out of you every way possible. I mean a fee…. For online….? I mean, it’s a computer …
For two days now when I call the number listed online it immediately hangs up. Would be beneficial to be able to get in touch with the power company.
People in the office and answer the phone are very rude each and every time. No matter now ‘nice’ I am. My family has been with them since I can remember and we’ve always had problems. However if they end up pissin someone else off. Go up …
My bill is normally decent but every December through February it triples everyone else I know in the area does the same. I don’t decorate outside for Christmas so are we paying for the towns decorations? The service members are great and friendly every time I need to speak with them so that’s my only real problem