(Translated by Google) I have been without internet service since Thursday I have called several times and with a long period of time they only take my data and according to what they are going to call but I have not had an answer I am …
TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE AND I AM NOT EVEN GOING TO EXPLAIN WHAT HAPPENED BUT ALL I CAN SAY IS THAT STAY AWAY FROM BROADSTRIPE. THIS IS THE ONLY INTERNET/CABLE PROVIDER WHERE YOU CAN ONLY GET SOME HELP DURING BUSINESS HOURS. Very disappointed
Been without service since 7/7/17 a service technician will not be able to come until 7/13/17 so almost an entire week without service IF they can fix it.
The service is excellent and the Customer Service is Outstanding! They always answer the phone, you never have to sit on Hold long!
Thank you Broadstripe!
Trash. Just complete trash. Just get Vios. This goes out almost every day. Takes a day to get back on. It’s pure trash. They lie to you when you call about it. Smh
Broadstripe i can only explain in one word garbage internet constantly cuts off for about an hour at a time at least twice a day honestly being with them is like living under a rock but i would prefer that even more if anyone is thinking of …
Internet service is excellent and the customer service is superb. Numerous times I have been contacted by Broadstripe to offer discounts on my existing service with no hidden reasons.
I would give this a 5 🌟 but they don’t have on demand really sucks… I have not had a problem as of yet .. I was reading some of the reviews about the rude staff members and even though I have not had a rude person you can definitely tell …
While cheap the service is extremely slow. Cancelling the service was made difficult due to their drop box only being available during working hours. Would not recommend
HD channels don’t line up with our television; I can’t see the score to the Orioles games or how many outs there are; internet goes in and out a hell of a lot more than I’d like it to. Nothing like fios, I guess you get what you pay for?
This company needs to be incinerated…Horrible internet…Horrible customer service…Telling certified IT techs working for the government “have you checked your router?” really?! You cannot play games online, you cannot watch movies …
Some one just came by my house to collect payment from the previous owner of the house that had died. He then asked if I felt like giving him money, to which I said no. …
This is by far the worst internet connection in Maryland. They are constantly going down and totally unreliable. If you need high speed internet to work from home find another provider.
Terrible customer service. Different story evertime you call in. Just cancelled because we had no service for three days and everyday I was told the tech will be there tomorrow and I’ll have a supervisor call you. No phone calls and no tech.
I had a problem with my internet, they sent a tech out next day and he had resolved immediately , and the tech had a great attitude too which you don’t see that often. I would reccomend them anyday. Great prices too
Love my broadstripe… use my own modem, router, and AP. Speeds are really solid where I am (Mago Vista). Bar none, best deal out there for cord cutters like me. Shout out to Bryan Fishback!
No internet is as bad as broadstripe, not only is it down a lot and when I say a lot I mean a lot lol but even when it’s not down the internet isn’t even good enough to play video games, there is constant freezing on everything I do with the internet.
Been with broadstripe for over 15 years and they have been dreadful throughout the whole thing, I’ve missed papers and failed assignments due to bad internet connection. They offer low rates but you pay for what you get and you get a mediocre internet service.
Very friendly local staff. Nice to work with over the phone. But the service is iffy. Had a good bit of outages throughout my year with BroadStripe. But the super low prices were worth it
DO NOT USE THIS COMPANY!!! No reliability NO FLEXIBILITY! They drop calls, They bill you before the service is on! They have an attitude like you’re the problem! They refuse to work with you!
The WiFi is extremely slow!!!! Sometimes it cuts off for no reason and I have to go the entire day with no WiFi. I work from home and have fallen far behind in my work which resulted in me having to travel frequently to a library. The cable menu is crappy and there’s no “on demand” feature.
honestly, not bad. I mean you got BS customer service. Internet however? pretty good. Non tech-savy people blame the bad internet service souly on them and that’s not true. internet speed not only factors your Internet service provider, but …
The price keeps going up and I have nothing special but basic cable. And talking to someone is a freaking joke. Had them for four years and it started at 80 and now its 122 and then they say after Aug it will go up 5 dollars more and they never had specials.
DO NOT SIGN UP WITH THEM!! SLOWER THAN DIAL UP, PHONES & INTERNET GO OUT WEEKLY, TV FREEZES!! HORRIBLE! PEOPKE ARE NICE ENOUGH BUT I’M NOT PAYING FOR A SUPPORT GROUP!!
Call them on Dec. 29th cause cable box stop working was told they were open on Dec. 30th but they weren’t. Went by there today to return cable box and lobby wasn’t open; now I have to wait until the 4th of January to have a tech to switch out cable box. Not pleased.
This company is the worst, your cable and internet will lose service, no outages will be reported even when you report them! No one will call you back when they have reached dispatch to tell you since your service is down how you will not …
They offer the lowest rates for cable service in Anne Arundel County, Maryland. My mom requested several channels to be added to their lineup. They said they are negotiating to bring some channels back, that they lost.
I recently switched to company. Worst mistake. Service is always down for hours. This is only my second day of joining this company. One more week and I am switching to a different company.
They ran their isp/ fiber line from the box, across a neighbors lawn, over the sidewalk and in front of the neighbor’s driveway, then out into the street- where it was held down by duct tape, then into our yard. It looks horrendous and the …
Called and spoke with Lynn about someone tapping into my lines. She took care of the situation right away, called dispatch while I was on the phone and let me know it would be taken care of the same day. Lynn was very friendly and professional would give her 10 stars if I could
I would give NO stars if that was an option. I had this service for about four years. The internet needed to be trouble shot all the time. They continued to remove channels from the packages. It was like having basic t.v. since now you need …
WORST INTERNET SERVICE EVER!!! When it does work I hope your patient I and that’s if its working normaly down at least 3times a week had Comcast and loved it but had to move and they don’t service my area HELP ME COMCAST IL RUN THE CABLE LINE MYSELF. JUST TELL ME WHERE TO HOOK UP
My iPhone hotspot gets better WiFi in my house then this company. As soon as my mom lets me im giving them the boot. I have 2 bars right now and im 6 feet from the router
Service and rates are fine, but the cashiers who accept payments always have boyfriends hanging out at the office, and are very very disrespectful of people who pay their wages( customers). I have actually been threatened by one of these …
The only thing worse than the service is the lazy lying employees. Like the supervisor Maria Kispert who finally emailed me after complaining my internet was going out several times a day. She promised to call the next day but took almost 2 …
Decided to give Broadstripe a chance as an alternative to Verizon since they were offering 50Mbs download and 5 Mbs upload for around $40 a month. My connection was great for the first few months but then dropped to about a maximum of 25Mbs …
I had this company for many years. Stuck with as I like to support locals. They become your friends. Not all r great. You always have couple rotten apples. But Bryan tries real hard to run the business. Wish he had an assistant. He is busy …
The only reason its gets two stars and not one is because of thier prices. The internet and cable are not working on a weekly basis. Especially on Sunday for some reason. You get what you pay for people and theres a reason thier peices are …
If you like sporradic service and terrible installation then broadstripe is for you, otherwise shop elsewhere. When we were subscribers the service was intermittent at best,when you would call for any reason you could count on a long hold …
PLEASE READ!!!! BEFORE YOU PURCHASE INTERNET, I have had a lot of less than desirable experiences in my life. However I never really cared to write a single thing or review about them. The horrible experience I have had with this company …
Whenever you have a. Issue with the service after hours the agents can never help always have to leave a message. The automated service just hangs up on you. This is the worse customer service.
Broadstripe unfortunately has the worst service 60% below Nations Standard. I hate having Broadstripe, there internet and cable are so unreliable. Its up and running then its down again, again, again, and again. Ridiculous if no …
If you want cheap internet, these guys are it. I’m getting twice the internet for half the price of Comcast and any other provider. I love these guys ^^. Only problem would be that my previous router-modem didn’t work with them so i bought an arris modem and it works great.
Worst service ever !! They barely answer the phone and when they do , they don’t help with anything . When there’s an outage they don’t have any updates and can’t help resolve any issues. You will sit on hold for an hour plus for them to …
I just canceled their internet service few minutes ago, i wanna gave the zero stare but is not available, first of all there internet is tooooo slow and if u have more than one phone or tablet its like snail slow as Hell, plus after one …
TERRIBLE customer service, it’s always a long wait and we got a new box and it didn’t even work. Once we called we were told they would call us back. You were already otp with us so why would we need to call back??? Also the internet is so …
Service of TV and Internet continues to go out without equipment being touched. Customer service gives disclaimer that I will be responsible for serving charges, if issue is internal. Then provide four days until technician is available. The Broadstripe is the worst. I am calling Comcast now.
If I could give this company a -10 I would. My Internet has been out for four days. They never communicate with you. I’ll check eventually came out and left a 24 hour notice to repair and still hasn’t showed up it’s been much longer than 24 hours. An average whole time for customer service is 140 minutes it seems ridiculous
Rates are low, service is somewhat reliable HOWEVER, if you experience an issue on a weekend, you will only be able to reach afterhours answering service and leave a message. Consider this if you work from home, or in cases of unexpected …
Your automated system sucks. I am sure you have been told so. And, I can only guest you don’t care. If you would like to be paid fix your lousy system. Getting in touch with your customer service is next to impossible. I am very disappointed with the service I receive from this company.
Horrible to contact period! Outages might as well not even report them, they only seem to work M-F, and not even after 8pm. Someone needs to be fired for such pathetic response time, if any reponse at all!!! Comcast is still the worst, but by gracious… Broadstripe is coming pretty close. I miss Jone and North Arundl for AA county!
It took multiple calls and over 2 hours to activate a new cable modem. Do yourself a favor and go with Comcast or Verizon for your cable TV and internet service.
Please DO NOT use this service provider! They have horrible customer service and will charge you for a service call even though their service goes out all the time. I had 8 DVR boxes at my house before finally changing to Verizon and have …
Horrible service in Anne arundel county, 60mbps says it supports up to 6 devices and i couldn’t even run 2 at the same time. I called back 50 minutes after I self installed asking for a refund and they tried to make me use the service even …
We like to pay our monthly cable bill in person usually when we’re out and about town, instead of sending through the mail. Cashier was courteous and very knowledgeable about the bill breakdowns. Sometimes there might be a line of about 3 customers but service is quick without being hurried.
Absolutely horrendous internet. Extended outrage periods almost always degraded service and no explanation from anyone as to why. Tech blames servers that can handle the load demand during peak hours. Speedtest on WiFi can be 60 Mbps that …
Great alternative to the larger internet companies. They offer wifi-only service, so you’re not paying for cable you’ll never watch. The connection is pretty strong, and I’ve only had one outage in 2 years. Also, they do this cool thing …
Worst customer experience I’ve ever had and during installation the tech actually cut the wire I had going to an antenna on my roof and spliced it in so he didn’t have to run his own wire and charged me $100 for installation and if you try …
I tried to get a fair price on my internet. I told them if they couldn’t help me I would go to another company and the secretary told me fine, go ahead I could care less. So today I have better service, better quality and way cheaper prices thanks to that agent who I’m sure was a manager that didn’t care.
I’ve had broadstripe for months now! Not years months!! First time it went out was because they claimed I didn’t pay the bill, but then I told them I was on autopay they confirmed that was true and turned it back on. Then I needed to …
Terrible Service. Treats military with total disrespect.
This company doesn’t understand anything about moving, forwarding addresses, or scheduling. They won’t return phone calls but will show up at your doorstep when …
I just had them installed last week. Their service was A++, the install went smooth and the installer was early. He stayed and made sure everything was working before he left (not just the minimum). We went through some google searches …
Broadstripe’s customer service is way below satisfactory by anyone’s standard. I am at this moment on hold & have been on hold for over 30 minutes to talk to someone about my internet service being down. Now how would you rate that kind of customer service. Unfreakingbelievable!
I used to love Broadstripe and I sent everyone I knew to them. The customer service has really gone down hill. I called to report an outage last night and the answering service was nasty with me and told me that there were no outages. Then …
I’ve been with Anne Arundel Broadband ( Broadstripe ) for over 12 yrs. Over that time there service has got much worse. Every time you call complaining about the internet going out ( which happens regularly ) they send out a tech to …
Absolutely horrible customer service when calling in. First call – 90 minutes on hold and was told they were sending a signal to our cable boxes and to give it an hour. NOTHING… Second call – 55 minutes on hold. This young man …
They are very friendly and their rates are the best but at my current residence in Severn over the past two years our internet service has gone down over a dozen times and response time is typically days which unfortunately shows you get …
Worst service ever..was with them for 4 years..loved it at first. Customer service wait time minimal (15min) top. Well not anymore, had to wait over 3 hours, yes 3 hours to get someone to answer to have my service disconnected (due to …
No one answers the phone I have been trying to pay my Wi-Fi bill For the last Past three days So now I will have to Pay a late fee Because of incompetence.This has been an ongoing problem with the broad stripe.😡 …
I see everyone is just as angry as I am with this company. Is there anything to be done that they are the only cable company you can get in AA Co. besides Verizon. I two have called and sat on hold for an hour just for the phone to hang u. …
Shady installation practices (quoting one price and then attempting to charge another upon arrival), billing issues (losing auto billing info), randomly canceling service (and even going so far as to claim internet service was canceled …
I used to love Broadstripe. There service has gone down hill tremendously. Every time you turn around the phone and tv service is out. I pay my bill faithfully every month and it never fails something is always out. Lately it has been almost weekly.
My husband and I have been Broadstripe subscribers for almost 20 years, since we moved to the Odenton area. There were not many choices for internet service at that time, so we decided to try Broadstripe. We have noticed a distinct …
Worst Customer service and technical service ever. We lost Internet for two days and no one could tell us what was wrong. They don’t call you back they don’t give you updates.
I will update my review as time goes on.
I’ve had broadstripe for almost 3 months now and so far I’m saving almost 65$ from moving from Comcast. I’m also getting faster internet. I live in gambrills …
Good service. Good pricing. Not so smart at marketing. I’ve had Broadstripe for 4 years. Last month I paid $39.99 This month Broadstripe greeted me with an invoice for 71.95 monthly going forward. A call to Broadstripe quickly resolved …
This is worse cable company I have ever seen after paying your bill you have to deal with outage 4 times a week, then they add money to your bill and once you call to find out why their employees are so nasty and disrespectful Managers …
Got multiple brochures in the mail about great and cheaper service. And not only a day after having their cable, we had to cancel it. Now a week later, we are no longer going to keep their WiFi. It is terrible. It keeps going off and not …
Incompetent technicians, and horrendous customer service. Technician showed up 3 hours early when I was not home, and despite my warning him on the phone we did not have the proper cabling he connected up a cable which did not connect into …
Tues 8/2/22 no cable tv. Called on hold 1-1/2 hrs, then was hung up on. Wed 8/3 tried again, waited 1hr, then I hung up. Been with them nearly 50 years, this is the worse it has been! Now Thursday still no cable???????????
when i, first got cable and wifi i was over the moon happy, but as the year went on i was pleased, but this past may of 2022 my cable bill went up 10 dollars ok not a big deal but why though????, Anyway this is a good company and i enjoy …
We are stuck with this service due to it being the only provider in aacounty where we are..the service is beyond horrible drops everytime the equipment gets wet not just during the rain but for days after..as well as random 3 day …
Since July 3…this is 4th time where some of my service is out..today cable. I been on hold a total 5hrs…while on hold message contact us online and another message said if I refer someone I can make $100…take care of your loyal 1st
Horrible service, constant reboots of system and NO after hours outage help!!!! If you do not mind waiting days to get help, by all means sign up for their service! They have had a horrible impact on my at home business and cost me a great amount of money in lost service and to boot they want to charge YOU to come out and fix it!
Service was good in the beginning then dropped on its face. Calling through better grab a coffee and sit for a hrs to talk to somebody and then the when you do, they’re all rude and will not help. Had to drive to headquarters were nobody …
This company has always been great. Affordable prices And not many outages. Please people use your local Phone cable and Internet companies instead of these big corporations!! Ps Finding them can be a tad tricky they are all the way in the back on the corner next to the police station Within the shopping center. Thank you Broadcast!
I enjoy not giving my money to bigger telecomm companies such as Verizon and Comcast, and broadstripe offers internet-only service at a competitive price. However, sometimes the service will just cut out for unknown reasons external to my …
I have had this service for 9 years and it is absolutely terrible! I have called 5 times this week ( 3 times today) was on hold for a total of 3 hours without getting an answer. I hung up called back just for someone rude to get on the …
Since the new company took over I have had nothing but trouble, 2022. Lost internet and phone alot then the cable. I use to love this company, have been with then since 1988. Now I’m thinking about leaving. Too bad bigger companies don’t care about the customers and sometimes their employees
I’ve been with this company for 15 years, and no problems until I started working from home. I had to cancel my services and go to another company about 2 months ago and I am still waiting for reimbursement of funds for overpayments. Every time I call it’s a different story.
The secretary Dawn was rude. I spoke to a rep over the phone that told me to go to the office and they would honor my coupon. Drive 25 minutes and she tells me she doesn’t know why the guy told me that and there was nothing she could except …
I have had a cable wire down in my driveway that I called in September 30th. It is now 10/24 and the issue has yet to be resolved. This is my 4th phone call into this company and I find it completely unacceptable. I do not currently have …
Have required a number of service calls over time. All have resulted in positive results. Cable internet is highly reliable as has been cable service. Customer for 20 years. Rates have been very reasonable when compared and I have hookups for 2 cable companies and other options.
(Translated by Google) Good service works well and is cheap
(Original) …
(Translated by Google) I have been without internet service since Thursday I have called several times and with a long period of time they only take my data and according to what they are going to call but I have not had an answer I am …
cheap and awesome!
Not worth it.
Good service.
Bad Internet just cut off every time
Bad bad
WiFi NEVER Works!
Great price, great service
They charged me double.Bad customer service.
Very helpful with changing out my box
Was taken care of right away always good
Horrible service, they charge so much money for such terrible service.
good local company
HORRIBLE SERVICE!!!! CUSTOMER SERVICE NEVER ANSWERS THE PHONE!!! SLWEST INTERNET ON THE PLANET!!! WALK AWAY!!!!!
Walmart internet could be better
Terrible. Always having issues. No updates when they are down.
It’s as good place.
When you pay your bill in person, girl at front desk is always helpful and professional
Good
customer service is a clown car full of ineptitude suprises.
Cable and internet always in and out every day, all day
Friendly staff, great service. Staff are always anxious to help and keep services good, even in bad weather.
TERRIBLE TERRIBLE TERRIBLE. I am out of internet almost every day. DO NOT USE BROADSTRIPE
Most of the time they will work with you and I really never had a problem
Internet down just about three days a week!! Can’t even use this connection confident that I can get online work and stay competitive.
Outrageous prices for poor internet service. Comcast is cheaper!!
TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE AND I AM NOT EVEN GOING TO EXPLAIN WHAT HAPPENED BUT ALL I CAN SAY IS THAT STAY AWAY FROM BROADSTRIPE. THIS IS THE ONLY INTERNET/CABLE PROVIDER WHERE YOU CAN ONLY GET SOME HELP DURING BUSINESS HOURS. Very disappointed
I’ll give 3 stars for decent cable but when it comes to internet forget it and move on.
Internet out ,trying to contact someone all day, on the web and phone calls. no contact at all.
Been without service since 7/7/17 a service technician will not be able to come until 7/13/17 so almost an entire week without service IF they can fix it.
The service is excellent and the Customer Service is Outstanding! They always answer the phone, you never have to sit on Hold long!
Thank you Broadstripe!
I was getting a second cable box.The lady at the desk was very polite and helpful. I was out of there in just minutes.
I really like Broadstripe their channels stay on in the rain, and the wifi is perfect. I highly recommend them.
After having Broadstripe for 18 years it was time to end the marriage… I never knew what a good picture was until I switch to Verizon.
I am with verizon now but they were helpful and always courteous.
Internet not working and rcn cable came out to fix it and he didn’t know anything about how it works unbelievable
Trash. Just complete trash. Just get Vios. This goes out almost every day. Takes a day to get back on. It’s pure trash. They lie to you when you call about it. Smh
I have constant Buffering. They shut off my WiFi 4 days before my bill was due.
My brother works here and loves it!
If he loves working there, I’m quite sure it’s a very good company with quality services.
I have had great service with Broadstripe! Never any interruption. I am done with Comcast forever
Internet constantly disconnects, or goes down entirely. Just get a cheap package from verizon. Not worth the headache.
There is no internet here. Customers service also don’t want to help. Head’s up guys, Don’t ever call this place for internet service.
An absolutely terrible ISP. They’re cheap but it’s clear why; outages are frequent and the connection is always incredibly slow
We don’t have internet
I’ve had nothing but great service and great rates from Broadstripe. I have used them in 2 different locations and couldn’t be happier.
My wifi is constantly out. I can never get in tough with customer service. Their phone number does not work. I’m frustrated at this point.
Broadstripe i can only explain in one word garbage internet constantly cuts off for about an hour at a time at least twice a day honestly being with them is like living under a rock but i would prefer that even more if anyone is thinking of …
I’m paying monthly but most of time wi-fi is out of service. It is wasting money.
Internet service is excellent and the customer service is superb. Numerous times I have been contacted by Broadstripe to offer discounts on my existing service with no hidden reasons.
I’ve had great service with this company. Been with them close to 2 years now. Can’t beat their price.
I’ve been with Broadstripe for many years ever since they took over millennium I like dealing with local businesses
I would give this a 5 🌟 but they don’t have on demand really sucks… I have not had a problem as of yet .. I was reading some of the reviews about the rude staff members and even though I have not had a rude person you can definitely tell …
While cheap the service is extremely slow. Cancelling the service was made difficult due to their drop box only being available during working hours. Would not recommend
I was in the office to drop off a cable modem since I had purchased my own. It was a quick stop and easily handled by the person at the desk.
Very bed service last three days my internet not working and I trying to call customer care service but they don’t received any calls
HD channels don’t line up with our television; I can’t see the score to the Orioles games or how many outs there are; internet goes in and out a hell of a lot more than I’d like it to. Nothing like fios, I guess you get what you pay for?
This company needs to be incinerated…Horrible internet…Horrible customer service…Telling certified IT techs working for the government “have you checked your router?” really?! You cannot play games online, you cannot watch movies …
Some one just came by my house to collect payment from the previous owner of the house that had died. He then asked if I felt like giving him money, to which I said no. …
Internet is complete trash. Outages every month or so, not even for a day but for a week or more. When it does work it’s slow and can cut in and out.
This is by far the worst internet connection in Maryland. They are constantly going down and totally unreliable. If you need high speed internet to work from home find another provider.
Terrible customer service. Different story evertime you call in. Just cancelled because we had no service for three days and everyday I was told the tech will be there tomorrow and I’ll have a supervisor call you. No phone calls and no tech.
I had a problem with my internet, they sent a tech out next day and he had resolved immediately , and the tech had a great attitude too which you don’t see that often. I would reccomend them anyday. Great prices too
I hope Broadstripe knows what gems they have in Kathy (customer service) and Debbie (cable TV tech support). They were both very nice and helpful.
Love my broadstripe… use my own modem, router, and AP. Speeds are really solid where I am (Mago Vista). Bar none, best deal out there for cord cutters like me. Shout out to Bryan Fishback!
This is the worse COMPANY in America and that’s pretty bad!!!!
No internet is as bad as broadstripe, not only is it down a lot and when I say a lot I mean a lot lol but even when it’s not down the internet isn’t even good enough to play video games, there is constant freezing on everything I do with the internet.
Been with broadstripe for over 15 years and they have been dreadful throughout the whole thing, I’ve missed papers and failed assignments due to bad internet connection. They offer low rates but you pay for what you get and you get a mediocre internet service.
Very friendly local staff. Nice to work with over the phone. But the service is iffy. Had a good bit of outages throughout my year with BroadStripe. But the super low prices were worth it
DO NOT USE THIS COMPANY!!! No reliability NO FLEXIBILITY! They drop calls, They bill you before the service is on! They have an attitude like you’re the problem! They refuse to work with you!
The WiFi is extremely slow!!!! Sometimes it cuts off for no reason and I have to go the entire day with no WiFi. I work from home and have fallen far behind in my work which resulted in me having to travel frequently to a library. The cable menu is crappy and there’s no “on demand” feature.
honestly, not bad. I mean you got BS customer service. Internet however? pretty good. Non tech-savy people blame the bad internet service souly on them and that’s not true. internet speed not only factors your Internet service provider, but …
The price keeps going up and I have nothing special but basic cable. And talking to someone is a freaking joke. Had them for four years and it started at 80 and now its 122 and then they say after Aug it will go up 5 dollars more and they never had specials.
DO NOT SIGN UP WITH THEM!! SLOWER THAN DIAL UP, PHONES & INTERNET GO OUT WEEKLY, TV FREEZES!! HORRIBLE! PEOPKE ARE NICE ENOUGH BUT I’M NOT PAYING FOR A SUPPORT GROUP!!
Call them on Dec. 29th cause cable box stop working was told they were open on Dec. 30th but they weren’t. Went by there today to return cable box and lobby wasn’t open; now I have to wait until the 4th of January to have a tech to switch out cable box. Not pleased.
This company is the worst, your cable and internet will lose service, no outages will be reported even when you report them! No one will call you back when they have reached dispatch to tell you since your service is down how you will not …
They offer the lowest rates for cable service in Anne Arundel County, Maryland. My mom requested several channels to be added to their lineup. They said they are negotiating to bring some channels back, that they lost.
I recently switched to company. Worst mistake. Service is always down for hours. This is only my second day of joining this company. One more week and I am switching to a different company.
They ran their isp/ fiber line from the box, across a neighbors lawn, over the sidewalk and in front of the neighbor’s driveway, then out into the street- where it was held down by duct tape, then into our yard. It looks horrendous and the …
Called and spoke with Lynn about someone tapping into my lines. She took care of the situation right away, called dispatch while I was on the phone and let me know it would be taken care of the same day. Lynn was very friendly and professional would give her 10 stars if I could
I would give NO stars if that was an option. I had this service for about four years. The internet needed to be trouble shot all the time. They continued to remove channels from the packages. It was like having basic t.v. since now you need …
WORST INTERNET SERVICE EVER!!! When it does work I hope your patient I and that’s if its working normaly down at least 3times a week had Comcast and loved it but had to move and they don’t service my area HELP ME COMCAST IL RUN THE CABLE LINE MYSELF. JUST TELL ME WHERE TO HOOK UP
My iPhone hotspot gets better WiFi in my house then this company. As soon as my mom lets me im giving them the boot. I have 2 bars right now and im 6 feet from the router
Service and rates are fine, but the cashiers who accept payments always have boyfriends hanging out at the office, and are very very disrespectful of people who pay their wages( customers). I have actually been threatened by one of these …
The only thing worse than the service is the lazy lying employees. Like the supervisor Maria Kispert who finally emailed me after complaining my internet was going out several times a day. She promised to call the next day but took almost 2 …
Decided to give Broadstripe a chance as an alternative to Verizon since they were offering 50Mbs download and 5 Mbs upload for around $40 a month. My connection was great for the first few months but then dropped to about a maximum of 25Mbs …
I had this company for many years. Stuck with as I like to support locals. They become your friends. Not all r great. You always have couple rotten apples. But Bryan tries real hard to run the business. Wish he had an assistant. He is busy …
The only reason its gets two stars and not one is because of thier prices. The internet and cable are not working on a weekly basis. Especially on Sunday for some reason. You get what you pay for people and theres a reason thier peices are …
If you like sporradic service and terrible installation then broadstripe is for you, otherwise shop elsewhere. When we were subscribers the service was intermittent at best,when you would call for any reason you could count on a long hold …
PLEASE READ!!!! BEFORE YOU PURCHASE INTERNET, I have had a lot of less than desirable experiences in my life. However I never really cared to write a single thing or review about them. The horrible experience I have had with this company …
Whenever you have a. Issue with the service after hours the agents can never help always have to leave a message. The automated service just hangs up on you. This is the worse customer service.
Broadstripe unfortunately has the worst service 60% below Nations Standard. I hate having Broadstripe, there internet and cable are so unreliable. Its up and running then its down again, again, again, and again. Ridiculous if no …
If you want cheap internet, these guys are it. I’m getting twice the internet for half the price of Comcast and any other provider. I love these guys ^^. Only problem would be that my previous router-modem didn’t work with them so i bought an arris modem and it works great.
Worst service ever !! They barely answer the phone and when they do , they don’t help with anything . When there’s an outage they don’t have any updates and can’t help resolve any issues. You will sit on hold for an hour plus for them to …
I just canceled their internet service few minutes ago, i wanna gave the zero stare but is not available, first of all there internet is tooooo slow and if u have more than one phone or tablet its like snail slow as Hell, plus after one …
TERRIBLE customer service, it’s always a long wait and we got a new box and it didn’t even work. Once we called we were told they would call us back. You were already otp with us so why would we need to call back??? Also the internet is so …
Here’s is a honest review.
Wow some reviewers obviously work for broadstripe. …
Service of TV and Internet continues to go out without equipment being touched. Customer service gives disclaimer that I will be responsible for serving charges, if issue is internal. Then provide four days until technician is available. The Broadstripe is the worst. I am calling Comcast now.
I have had Broadband internet for a few years now. Before broadband I had Verizon. If you want bad customer service go to Verizon! …
If I could give this company a -10 I would. My Internet has been out for four days. They never communicate with you. I’ll check eventually came out and left a 24 hour notice to repair and still hasn’t showed up it’s been much longer than 24 hours. An average whole time for customer service is 140 minutes it seems ridiculous
Rates are low, service is somewhat reliable HOWEVER, if you experience an issue on a weekend, you will only be able to reach afterhours answering service and leave a message. Consider this if you work from home, or in cases of unexpected …
Your automated system sucks. I am sure you have been told so. And, I can only guest you don’t care. If you would like to be paid fix your lousy system. Getting in touch with your customer service is next to impossible. I am very disappointed with the service I receive from this company.
Horrible to contact period! Outages might as well not even report them, they only seem to work M-F, and not even after 8pm. Someone needs to be fired for such pathetic response time, if any reponse at all!!! Comcast is still the worst, but by gracious… Broadstripe is coming pretty close. I miss Jone and North Arundl for AA county!
It took multiple calls and over 2 hours to activate a new cable modem. Do yourself a favor and go with Comcast or Verizon for your cable TV and internet service.
Please DO NOT use this service provider! They have horrible customer service and will charge you for a service call even though their service goes out all the time. I had 8 DVR boxes at my house before finally changing to Verizon and have …
Horrible service in Anne arundel county, 60mbps says it supports up to 6 devices and i couldn’t even run 2 at the same time. I called back 50 minutes after I self installed asking for a refund and they tried to make me use the service even …
We like to pay our monthly cable bill in person usually when we’re out and about town, instead of sending through the mail. Cashier was courteous and very knowledgeable about the bill breakdowns. Sometimes there might be a line of about 3 customers but service is quick without being hurried.
Absolutely horrendous internet. Extended outrage periods almost always degraded service and no explanation from anyone as to why. Tech blames servers that can handle the load demand during peak hours. Speedtest on WiFi can be 60 Mbps that …
Great alternative to the larger internet companies. They offer wifi-only service, so you’re not paying for cable you’ll never watch. The connection is pretty strong, and I’ve only had one outage in 2 years. Also, they do this cool thing …
Worst customer experience I’ve ever had and during installation the tech actually cut the wire I had going to an antenna on my roof and spliced it in so he didn’t have to run his own wire and charged me $100 for installation and if you try …
They do their dest at but I always had trouble with my WiFi they would come try to see what was wrong but never found a problem so I had poor speed
horrible got the internet thursday stopped working yesterday and i have to wait until wed for a technician
I tried to get a fair price on my internet. I told them if they couldn’t help me I would go to another company and the secretary told me fine, go ahead I could care less. So today I have better service, better quality and way cheaper prices thanks to that agent who I’m sure was a manager that didn’t care.
I’ve had broadstripe for months now! Not years months!! First time it went out was because they claimed I didn’t pay the bill, but then I told them I was on autopay they confirmed that was true and turned it back on. Then I needed to …
Terrible Service. Treats military with total disrespect.
This company doesn’t understand anything about moving, forwarding addresses, or scheduling. They won’t return phone calls but will show up at your doorstep when …
I just had them installed last week. Their service was A++, the install went smooth and the installer was early. He stayed and made sure everything was working before he left (not just the minimum). We went through some google searches …
Broadstripe’s customer service is way below satisfactory by anyone’s standard. I am at this moment on hold & have been on hold for over 30 minutes to talk to someone about my internet service being down. Now how would you rate that kind of customer service. Unfreakingbelievable!
I used to love Broadstripe and I sent everyone I knew to them. The customer service has really gone down hill. I called to report an outage last night and the answering service was nasty with me and told me that there were no outages. Then …
I’ve been with Anne Arundel Broadband ( Broadstripe ) for over 12 yrs. Over that time there service has got much worse. Every time you call complaining about the internet going out ( which happens regularly ) they send out a tech to …
Absolutely horrible customer service when calling in. First call – 90 minutes on hold and was told they were sending a signal to our cable boxes and to give it an hour. NOTHING… Second call – 55 minutes on hold. This young man …
They are very friendly and their rates are the best but at my current residence in Severn over the past two years our internet service has gone down over a dozen times and response time is typically days which unfortunately shows you get …
Worst service ever..was with them for 4 years..loved it at first. Customer service wait time minimal (15min) top. Well not anymore, had to wait over 3 hours, yes 3 hours to get someone to answer to have my service disconnected (due to …
No one answers the phone I have been trying to pay my Wi-Fi bill For the last Past three days So now I will have to Pay a late fee Because of incompetence.This has been an ongoing problem with the broad stripe.😡 …
I see everyone is just as angry as I am with this company. Is there anything to be done that they are the only cable company you can get in AA Co. besides Verizon. I two have called and sat on hold for an hour just for the phone to hang u. …
Customer service lady Debbie was amazing 🤩 one of the best interactions iv had over the phone she needs a raise no really give her a raise. …
Shady installation practices (quoting one price and then attempting to charge another upon arrival), billing issues (losing auto billing info), randomly canceling service (and even going so far as to claim internet service was canceled …
I used to love Broadstripe. There service has gone down hill tremendously. Every time you turn around the phone and tv service is out. I pay my bill faithfully every month and it never fails something is always out. Lately it has been almost weekly.
They charge you a fee to pay THEM. Honestly, I hope it goes bankrupt within 3 months
My husband and I have been Broadstripe subscribers for almost 20 years, since we moved to the Odenton area. There were not many choices for internet service at that time, so we decided to try Broadstripe. We have noticed a distinct …
Worst Customer service and technical service ever. We lost Internet for two days and no one could tell us what was wrong. They don’t call you back they don’t give you updates.
I will update my review as time goes on.
I’ve had broadstripe for almost 3 months now and so far I’m saving almost 65$ from moving from Comcast. I’m also getting faster internet. I live in gambrills …
Good service. Good pricing. Not so smart at marketing. I’ve had Broadstripe for 4 years. Last month I paid $39.99 This month Broadstripe greeted me with an invoice for 71.95 monthly going forward. A call to Broadstripe quickly resolved …
This is worse cable company I have ever seen after paying your bill you have to deal with outage 4 times a week, then they add money to your bill and once you call to find out why their employees are so nasty and disrespectful Managers …
Got multiple brochures in the mail about great and cheaper service. And not only a day after having their cable, we had to cancel it. Now a week later, we are no longer going to keep their WiFi. It is terrible. It keeps going off and not …
Incompetent technicians, and horrendous customer service. Technician showed up 3 hours early when I was not home, and despite my warning him on the phone we did not have the proper cabling he connected up a cable which did not connect into …
*** BEWARE *** check their FB profile if considering switching to this ISP
I would give no stars if possible. Customer service is trash, they mislead you …
Tues 8/2/22 no cable tv. Called on hold 1-1/2 hrs, then was hung up on. Wed 8/3 tried again, waited 1hr, then I hung up. Been with them nearly 50 years, this is the worse it has been! Now Thursday still no cable???????????
when i, first got cable and wifi i was over the moon happy, but as the year went on i was pleased, but this past may of 2022 my cable bill went up 10 dollars ok not a big deal but why though????, Anyway this is a good company and i enjoy …
WORST COMPANY EVER!
I am a broke college student, therefore this was my best option (money wise). My …
We are stuck with this service due to it being the only provider in aacounty where we are..the service is beyond horrible drops everytime the equipment gets wet not just during the rain but for days after..as well as random 3 day …
Since July 3…this is 4th time where some of my service is out..today cable. I been on hold a total 5hrs…while on hold message contact us online and another message said if I refer someone I can make $100…take care of your loyal 1st
Horrible service, constant reboots of system and NO after hours outage help!!!! If you do not mind waiting days to get help, by all means sign up for their service! They have had a horrible impact on my at home business and cost me a great amount of money in lost service and to boot they want to charge YOU to come out and fix it!
Service was good in the beginning then dropped on its face. Calling through better grab a coffee and sit for a hrs to talk to somebody and then the when you do, they’re all rude and will not help. Had to drive to headquarters were nobody …
This company has always been great. Affordable prices And not many outages. Please people use your local Phone cable and Internet companies instead of these big corporations!! Ps Finding them can be a tad tricky they are all the way in the back on the corner next to the police station Within the shopping center. Thank you Broadcast!
I enjoy not giving my money to bigger telecomm companies such as Verizon and Comcast, and broadstripe offers internet-only service at a competitive price. However, sometimes the service will just cut out for unknown reasons external to my …
I have had this service for 9 years and it is absolutely terrible! I have called 5 times this week ( 3 times today) was on hold for a total of 3 hours without getting an answer. I hung up called back just for someone rude to get on the …
Since the new company took over I have had nothing but trouble, 2022. Lost internet and phone alot then the cable. I use to love this company, have been with then since 1988. Now I’m thinking about leaving. Too bad bigger companies don’t care about the customers and sometimes their employees
I’ve been with this company for 15 years, and no problems until I started working from home. I had to cancel my services and go to another company about 2 months ago and I am still waiting for reimbursement of funds for overpayments. Every time I call it’s a different story.
The secretary Dawn was rude. I spoke to a rep over the phone that told me to go to the office and they would honor my coupon. Drive 25 minutes and she tells me she doesn’t know why the guy told me that and there was nothing she could except …
I have had a cable wire down in my driveway that I called in September 30th. It is now 10/24 and the issue has yet to be resolved. This is my 4th phone call into this company and I find it completely unacceptable. I do not currently have …
Have required a number of service calls over time. All have resulted in positive results. Cable internet is highly reliable as has been cable service. Customer for 20 years. Rates have been very reasonable when compared and I have hookups for 2 cable companies and other options.