Brook Lane is a non-profit mental health facility with more than 550 employees in four locations. The main campus in Hagerstown is home to a 57 … See more
Read More| Friday | 7AM to 9PM |
| Saturday | 7AM to 9PM |
| Sunday | 7AM to 9PM |
| Monday | 7AM to 9PM |
| Tuesday | 7AM to 9PM |
| Wednesday | 7AM to 9PM |
| Thursday | 7AM to 9PM |
13121 Brooklane Dr, Hagerstown, MD 21742
All staff were great
Terrible place. More traumatizing than healing.
My stay at this place wasn’t do bad actually…
I am only alive because of the people that work here.
The best mental services in all Maryland
Thank so much guys! 👍 …
This has to be one of the worse places to go for mental health, the staff was very rude and inconsiderate of anyone who needed help
Worst place ever. They brainwashed my brother to hate my stepdad and he has never been the same since he went here
A wonderful facility with a caring staff, I had a great experience there. I am alive because of the staff at Brook Lane
okay so, mr brandon and ms wendy are the only things that made this place tolerable- they legit watched ppl sh in the halls and did nothing and don’t even get me started on the hours spent in your room. i came out so much worse than went i went in. (tween unit)
I was there two weeks. I can’t say enough thanks to Dr Gonzalez Nurse Sue Nurse Deb Nurse Tabitha and Nurse Amy. The rest made me feel like a number in a herd of cattle. These stand out employee pulled me though. Some really caring folks work here it’s just not enough.
Brooklane hospital it’s the worst place to ever work all they do is medicate the patients,they don’t try to help them they don’t do any type of programs with him that they need to do. Brooklane it’s also a place where you cannot grow at …
I have been admitted twice in the adolescences unit and the staff was very nice and caring. Group was fun and over all was a good experience. My only complaint is that the night staff is loud and very rude. But besides that it was a great experience.
I’ve been to other mental hospitals and now I’ll only go here. The staff are friendly and I trust them. Plus.. You get to have a lot more from home than other places. I actually really felt better after leaving. They practically …
I was admitted to the php section and was treated wonderfully and felt like people cared. I was a tween at the time of my admission. I would recommend this facility to anyone in need of help.
When I was in the 6th grade I was placed here. I arrived late at night and fell asleep, and was awoken to the sound of another boy yelling, he was being pulled off of the bed by the feet by whom i assume was one of the nurses, named Matt. …
My son is going on his 3rd week inpatient. He has gotten worse instead of better! The doctor unfortunately refuses to treat the adhd insisting that’s not what is going on and instead has focused on other things. The results being my child …
I wouldn’t recommend anyone going here please. The staff just sit and gossip and talk about their lives instead of watching the patients. The therapist would get sassy with you and make you feel absolutely terrible. Many patients that said …
I saw Dr. Jamal Fawaz from 2018-2021. During my time, I was only prescribed about.. maybe a half dozen different medications. Some didn’t work, others I couldn’t afford. My diagnoses are Bipolar 2, PTSD, and OCD. At the time of my …
Dr. Fawaz has helped me sort out my medications and has always listened to my concerns. He is always willing to educate me on why something works or doesn’t work, and the science behind it which I find to be really rare with doctors! Both …
Brook Lane’s inpatient hospital lacks professionalism and care towards and for their patients, especially the night shift. It’s been complained that the night shift staff have very inappropriate behavior/conversations in the hall in which …
For the old hag doctor, short hair and glasses. She said “ if you don’t tell me now then you’ll never leave” yeah that doesn’t help at all plus you can’t expect me to tell you what’s wrong immediately without knowing you or having a short …
Terrible care for patients. Everyone in this place is rude the nurses, doctor, and the therapist. Do not take your children here they will suffer more than heal! There needs to be a huge change in this facility!! There is a huge lack of …
I had an amazing experience with all the lovely and caring staff. I definitely felt cared for and taken care of. I especially loved my therapist, she’s honestly so understanding and made my stay there so much more welcoming. I will forever carry this experience and it will change a lot for me in a positive way.
I have so many negative stories of Brook Lane throughout the past seven years of seeing myself in inpatient, partial-hospitalization, and arguably one of my worst experiences, the school I’ve been a part of for two and a half years. …
When I was fourteen, I spent a week or two at this facility, and I can safely say it’s left me with lasting trauma. I am transgender, for reference, and I had my “therapist” tell me that I did not dress, sound, act like, or would be my …
Absolutely horrible experience. There was no communication and there seemed to be a lack of structure within the program. We had 2 calls with the psychiatrist- 1 a few hours after he arrived (at 3 am) to talk about what they would do once …
Had an intake therapy session today at the Maugansville location. Had to bring my terminal ill child with me as I can not place him in daycare. 45 minutes past my appointment time, my son wants to move around. So we make our ways around the …
Absolutely an awful facility with unprofessional staff. My daughter was placed here after a stay at another hospital because she said she was going to hurt herself. She spent a week at the facility and we had scarce communication with the …
(adolescent unit)
a lot of the staff were absolutely amazing, i loved them so much. my doctor was okay, she didnt listen, assumed things, and just was eh. the food is pretty …
I just wanted an appointment to speak with someone about cognitive behavior therapy for my anxiety (hellooooo pandemic). They offered telehealth appointments. Great! I sent back the paperwork I needed to e-sign. They kept pulling a “bait …
Doctor tried coerce me into changing my answers on a test to better suit his diagnosis of me.Didnt even explain the test from the beginning so my answers were inaccurate from the start. Decided to diagnose me anyways inspite of the answers …
My daughter and I both go there and I really like my therapist, Michelle Smith. Michelle does do evening appointments. My daughter has had to keep jumping from different therapist, because of staff changes. She had Christopher Wheatley and …
If there was a “Minus Zero” stars Brook Lane would be double minus that..
Yes its that bad and if you feel the assertion is inaccurate please feel free to chime in with a factual counter argument.. Withouth going overboard on details, …
I debated on posting a review of my experiences with Dr. Fawaz for over 3 years now. I saw Dr. Fawaz for a few months while living in PA. I felt so uncomfortable speaking with him right from the start. Many of my stressors that I wanted …
I was a patient of Dr. Corvin Robinson for seven years or more. As time went on I felt that maybe he was getting overwhelmed with his patients and I could see that he was still working on things from previous patients, while he was …
Clueless staff. Can’t find list of what is allowed to be provided for patient. One day you are told that discharge papers are being retracted and then the next day the are discharged. No literature on what is a routine day as an inpatient client. Just a bizarre experience . Over medication
i was admitted into the tween unit for
around 6 days, (i am 12), and the staff there was so lovely, especially the night staff. ms Zoe and mr Brendan were my favorites. I liked mr Shawn too.The food …
First things first: please keep in mind that people don’t tend to go out of their way to leave positive reviews, only negative ones. I was a bit worried at first when I saw some of the reviews, but I had a great experience personally. …
My kid was just admitted there around midnight last night. Horrible experience. We were in FMH for two days and by comparison in the ER we were treated extremely well comparatively to a facility that should have better resources.. anyway …
I agree with the other reviewers concerning the staff. A family member was admitted for a mental health crisis and they discharged her before 48 hours with no intervention whatsoever because she had “inappropriate behavior” . …
Best place I could have went to! The nurses, doctors and therapists were wonderful! I am still attending therapy a year later and working on a better me.
I originally posted a one-star review of Brook Lane a few months ago without ever explaining why I felt that way about them. I thought now I would, as it might help people that are in a similar situation to my own: a Medicaid recipient …
High turnover of staff makes it difficult to have a therapeutic relationship with clinicians. Every month I have to call multiple times to have med refills sent to pharmacy. If your insurance gives you another option, go there instead.
This place is a nightmare. They do not consent to both custodial parents, they do not return phone calls when you have a minor receiving treatment. They say we keep the child for as long as we want by law. There is no healing here. Avoid …