Kate Gusy is a consummate professional and a testament to great customer service. I have used Kate for 20 years at BT&M and in my first year, while getting a better policy, recognized significant savings on my home/auto policy. …
since I have been with btm ins I have had no insurance anxiety or stress for that I am grateful because I get enough at my job. thanks for being on point
I have James Hunt as my agent and he goes above and beyond his duty as an agent. He will get back to quickly and is always available to answer questions.
Good experience with Jen Espinal… she went above and beyond to address and take care of everything. She provided fair quotes and was very professional. Overall, a great experience.
Quick, accurate and professional. I enjoy working with the people at Brooks, Todd and McNeil. They’re personal and get to know you but have professional courtesy, know the business and get the job done.
Lynn Moran has been assisting my wife and I for years. She provides outstanding customer service along with competitive rates. Thank you Lynn for all your help!
Thanks so much to Lynn Moran. Between being an agent and a receptionist yesterday she got the job done. I needed an insurance card for a recently purchased vehicle and this morning there it was in my email. Thanks!
My experience with Jen Espnal and the whole crew were, curtious, and professional. they even saved me some money (which who doesn’t need these days?) I highly recommend giving them a chance and see if they can save you money as well. As …
Late afternoon a few weeks back we had a time sensitive issue with one of our policies. I called Elaine Boratko and she jumped right on it. I know what a PITA it is having late afternoon calls with “emergencies” so I am truly grateful for Elaine’s prompt attention in getting it resolved for us.
I find Burns, Brooks, and McNeil to be very efficient and honest. I would like to give an honorable mention to Katie, who is the epitome of being helpful and especially knowledgeable with all my insurance needs. Keep up the good work!
Called to get a quote and spoke to Jen Espinal. She was totally rude. Told me that she wouldn’t bother to quote insurance on my property unless I had it inspected prior to purchase. Hinted that I needed to prove to her that my property was good enough for this company to insure. No quote, just nasty.
My husband and I purchased a new vehicle. I called Keena to let her know of the change. I literally had a new insurance ID card and binder for the dealership in my inbox within 5 minutes. Anytime I have a change or a question, she is always very prompt and professional. Thank you Keena for making my life easier!
Terrible experience overall. We used them for our insurance needs for years. Finally decided to get quotes from other companies to compare, and our auto insurance was reduced by almost 70% for the same coverage with GEICO. Called Burns, …
I’ve been with Brooks, Todd & McNeil Insurance for a few years now. Michael Soderlund helped me get competitive rates for auto insurance and for rental property that I own. Very reasonable rates and, more importantly, outstanding customer service! Joe Marinone
Jen Espinal was a pleasure to work with, regarding my new Homeowners and Auto Insurance.
Very personable and professional. She explained everything to me in detail. I highly recommend working with Jen if you have insurance needs.
I have been working with Dawn Geiger for quite a few years and she always looks out for my best interest. She is quick to respond to any inquiry and works hard to ensure I have the best coverage at the best price. She is a pleasure to work with.
Our Agent, Jim Hunt, has been wonderful! He is quick to respond, extremely knowledgeable, and exceptionally caring. He’s like all the good things you see in those insurance commercials, rolled into one. Two thumbs up ‘ A plus and 5 stars!!!
Brooks, Todd & McNeil Insurance have always provided my family quality insurance for my vehicles, home, and UTV. They have bent over backwards whenever we needed help or advice. Brenda goes out of her way to make sure my insurance needs are met and to me, that’s priceless.
I had the pleasure of working with Jen Espinal at Brooks, Todd & McNeil for both auto & homeowners. I reached out after receiving our homeowners renewal policy which had increased yet another 20% (this was an annual occurance). Jen was …
This company does not take ownership in wrong doing. I spoke to a specific agent and he was very rude and condescending. Talked over me and wouldn’t let me get a word in. Worse experience I’ve had with an insurance agent in my life. It was so bad o had to hang up on him. So unprofessional.
Our house received some storm damage last week while we were out of town. When I returned and was able to survey the damage and take some pictures of it. I sent them to Kate Gusy at 7:18PM. Kate returned my email within hours. She …
Noah Plen is an excellent professional. He could answer all my questions. I only had house insurance, with him, now I gave him my car insurance also. Thanks to him for helping me, Noah Plen was able to save me a fair amount, very professional and courteous.
I had a very difficult claim that both my wife and I doubted that we were covered but we called and Kate Gusy, our agent said she would see what she could do …
I work with Lynn Moran frequently and NEVER let’s me down. I was away for the army and she took care of everything. Even went in on a Sunday to help me out with an insurance issue. Brooks, Todd & McNeil will have my business for a very long time. Absolutely the best.
I’ve had multiple policies with Brooks, Todd and McNeil over the past several years, including home, auto, umbrella, boat and motorcycle policies. Both Keena Monsam and Kate Gusy have been fantastic to work with. They are both very …
Ms.Ashely’s quickly response and resolved a compicated CERTS requested by City of *, good communication by emails, phone, easy paperworks& payment processing, got the task done in timely fashion. Our business are insured and able to operate normally, thank you so much for your professional service!!!👍👍👍 …
Bill Burnett is an excellent professional. He was able to aggressively review quotes and coverage within and outside of his firm, and then was able to recommend what made the most sense for me, regardless of how it affected his own …
Jen Espinal was great! She answered all questions and made sure I understood my policy. After our meeting, she was very prompt when responding to emails and followed up to make sure I was all set after signing. Having someone who knew …
I have been with Brooks, Todd and McNeil for several years. They are awesome. I need to give a special shout out to Amy Woodilla. She is always available, always hugely helpful and overall an amazing person. She has helped us out on …
After being a dedicated Allstate customer for 35 years, I finally decided to explore different options for both my personal and business insurance needs. I connected with Noah Plen (personal) and Bill Burnett (business) and can’t say …
I went through Lou Servin for several years for several vehicles and also had renter’s insurance and homeowner’s insurance through him. I also had referred new clients to him while being insured through his service because I thought he was …
I have received outstanding advice and service from Kate Gusy, Tim Moran and the team at Burns, Todd and McNeil. I recently had a claim on my policy and it was handled extremely well and I was completely pleased with the outcome. I am …
Worked with Noah to bundle Home and Auto Insurance. He walked me through each step, fully explanation the meaning and benefits of the coverages I would be receiving. Would highly recommend.
Outstanding service! I met William Morgan, randomly, as just another traveler waiting in an airport for a delayed flight to Greenville. A pleasant conversation while we waited led to the knowledge that he’s an insurance agent. Needing one, …
Our insurance lapsed due to credit card changes and Lynn Moran – our long time client services representative truly went above and beyond to fix us up and get it resolved. Total – thank you. Saved us tons of trouble. …
I’ve worked with Brooks, Todd and McNeil and associates for a few years now, both through the company I work for as well as my own personal insurance needs. They are professional and personable, delivering outstanding service especially …
Noah did an excellent job for us from start to finish on a new homeowners policy. He was easy to communicate with and attentive to our needs. We were able to complete everything via phone and email which was a plus. We highly recommend!
We have been a customer for over 30 years, Amy Woodilla is in charge of my account. It is wonderful to talk to someone who truly knows who you are ( not much of that in business nowadays ). Amy does a great job and any changes we make happen right away. Always a pleasure.
Noah was wonderful to work with. Patient with my busy schedule and always so responsive no matter the time of day. He proactively reached out after a few months to inform me of some deals he had found for my insurance policy. Explained all …
Amy Woodilla has continually exceeded my expectations as she has displayed her knowledge of the insurance industry. She is a joy to work with and will do “whatever it takes” to get the job done! On one occasion I called her from the DMV …
The customer experience I have had with Brooks, Todd & McNeill is unparalleled. I recently moved to Connecticut from Massachusetts where I have had the same Insurance Agency since I bought my first car. Business and Personal Insurance …
Kate Gusy is a consummate professional and a testament to great customer service. I have used Kate for 20 years at BT&M and in my first year, while getting a better policy, recognized significant savings on my home/auto policy. …
Quickly returned our call Knowledgeable, pleasant and did not rush our call. Documents sent in a timely manner. An asset to your organization
Doug C
Been with them since the 80🇺🇸 …
Always professional and courteous. Also prompt with follow up.
Great experience. Professional very knowledgeable. Would definitely recommend
Responsive and work to keep your business. Feel like they know me personally.
Very professional, responsive, and all round pleasure to work with!
Very quick response and efficient handling of our requests! Impressed.
Will Morgan worked hard to give me the best value possible. I highly recommend working with Will.
Margaret & I appreciate the initial response to our claim and truly appreciate Tim Moran’s continuing tracking and follow-through.
Paul Ford was helpful and gracious with his time even though I did not buy an additional product
since I have been with btm ins I have had no insurance anxiety or stress for that I am grateful because I get enough at my job. thanks for being on point
Patricia Tedesco handles our farm insurance certificates and is polite, professional, and very prompt. Thank you.
Any time I have any contact with Keena Monsam she is extremely
helpful and pleasant. She is a great ambassador for your company!
Bruce Ryalls
Jen was a great help to me & saved me a ton of money on my auto insurance. She was fast, friendly, and answered all my questions
I have James Hunt as my agent and he goes above and beyond his duty as an agent. He will get back to quickly and is always available to answer questions.
Good experience with Jen Espinal… she went above and beyond to address and take care of everything. She provided fair quotes and was very professional. Overall, a great experience.
I am a client of Lynn Moran. She has been a rock star in her helpfulness and responsiveness.
Quick, accurate and professional. I enjoy working with the people at Brooks, Todd and McNeil. They’re personal and get to know you but have professional courtesy, know the business and get the job done.
Very professional, responsive and knowledgeable. Noah was a pleasure to work with and was able to save me some real money by switching.
Lynn Moran has been assisting my wife and I for years. She provides outstanding customer service along with competitive rates. Thank you Lynn for all your help!
Thanks so much to Lynn Moran. Between being an agent and a receptionist yesterday she got the job done. I needed an insurance card for a recently purchased vehicle and this morning there it was in my email. Thanks!
My experience with Jen Espnal and the whole crew were, curtious, and professional. they even saved me some money (which who doesn’t need these days?) I highly recommend giving them a chance and see if they can save you money as well. As …
Late afternoon a few weeks back we had a time sensitive issue with one of our policies. I called Elaine Boratko and she jumped right on it. I know what a PITA it is having late afternoon calls with “emergencies” so I am truly grateful for Elaine’s prompt attention in getting it resolved for us.
I find Burns, Brooks, and McNeil to be very efficient and honest. I would like to give an honorable mention to Katie, who is the epitome of being helpful and especially knowledgeable with all my insurance needs. Keep up the good work!
Called to get a quote and spoke to Jen Espinal. She was totally rude. Told me that she wouldn’t bother to quote insurance on my property unless I had it inspected prior to purchase. Hinted that I needed to prove to her that my property was good enough for this company to insure. No quote, just nasty.
My husband and I purchased a new vehicle. I called Keena to let her know of the change. I literally had a new insurance ID card and binder for the dealership in my inbox within 5 minutes. Anytime I have a change or a question, she is always very prompt and professional. Thank you Keena for making my life easier!
Terrible experience overall. We used them for our insurance needs for years. Finally decided to get quotes from other companies to compare, and our auto insurance was reduced by almost 70% for the same coverage with GEICO. Called Burns, …
I’ve been with Brooks, Todd & McNeil Insurance for a few years now. Michael Soderlund helped me get competitive rates for auto insurance and for rental property that I own. Very reasonable rates and, more importantly, outstanding customer service! Joe Marinone
Jen Espinal was a pleasure to work with, regarding my new Homeowners and Auto Insurance.
Very personable and professional. She explained everything to me in detail. I highly recommend working with Jen if you have insurance needs.
I have been working with Dawn Geiger for quite a few years and she always looks out for my best interest. She is quick to respond to any inquiry and works hard to ensure I have the best coverage at the best price. She is a pleasure to work with.
Our Agent, Jim Hunt, has been wonderful! He is quick to respond, extremely knowledgeable, and exceptionally caring. He’s like all the good things you see in those insurance commercials, rolled into one. Two thumbs up ‘ A plus and 5 stars!!!
Brooks, Todd & McNeil Insurance have always provided my family quality insurance for my vehicles, home, and UTV. They have bent over backwards whenever we needed help or advice. Brenda goes out of her way to make sure my insurance needs are met and to me, that’s priceless.
I had the pleasure of working with Jen Espinal at Brooks, Todd & McNeil for both auto & homeowners. I reached out after receiving our homeowners renewal policy which had increased yet another 20% (this was an annual occurance). Jen was …
This company does not take ownership in wrong doing. I spoke to a specific agent and he was very rude and condescending. Talked over me and wouldn’t let me get a word in. Worse experience I’ve had with an insurance agent in my life. It was so bad o had to hang up on him. So unprofessional.
Our house received some storm damage last week while we were out of town. When I returned and was able to survey the damage and take some pictures of it. I sent them to Kate Gusy at 7:18PM. Kate returned my email within hours. She …
Noah Plen is an excellent professional. He could answer all my questions. I only had house insurance, with him, now I gave him my car insurance also. Thanks to him for helping me, Noah Plen was able to save me a fair amount, very professional and courteous.
I had a very difficult claim that both my wife and I doubted that we were covered but we called and Kate Gusy, our agent said she would see what she could do …
I work with Lynn Moran frequently and NEVER let’s me down. I was away for the army and she took care of everything. Even went in on a Sunday to help me out with an insurance issue. Brooks, Todd & McNeil will have my business for a very long time. Absolutely the best.
I’ve had multiple policies with Brooks, Todd and McNeil over the past several years, including home, auto, umbrella, boat and motorcycle policies. Both Keena Monsam and Kate Gusy have been fantastic to work with. They are both very …
Ms.Ashely’s quickly response and resolved a compicated CERTS requested by City of *, good communication by emails, phone, easy paperworks& payment processing, got the task done in timely fashion. Our business are insured and able to operate normally, thank you so much for your professional service!!!👍👍👍 …
Bill Burnett is an excellent professional. He was able to aggressively review quotes and coverage within and outside of his firm, and then was able to recommend what made the most sense for me, regardless of how it affected his own …
Jen Espinal was great! She answered all questions and made sure I understood my policy. After our meeting, she was very prompt when responding to emails and followed up to make sure I was all set after signing. Having someone who knew …
Very responsive and hard working insurance advisors that found us insurance for our home and cars and UTV. Recommend you give them a try.
I have been with Brooks, Todd and McNeil for several years. They are awesome. I need to give a special shout out to Amy Woodilla. She is always available, always hugely helpful and overall an amazing person. She has helped us out on …
After being a dedicated Allstate customer for 35 years, I finally decided to explore different options for both my personal and business insurance needs. I connected with Noah Plen (personal) and Bill Burnett (business) and can’t say …
I went through Lou Servin for several years for several vehicles and also had renter’s insurance and homeowner’s insurance through him. I also had referred new clients to him while being insured through his service because I thought he was …
I have received outstanding advice and service from Kate Gusy, Tim Moran and the team at Burns, Todd and McNeil. I recently had a claim on my policy and it was handled extremely well and I was completely pleased with the outcome. I am …
Worked with Noah to bundle Home and Auto Insurance. He walked me through each step, fully explanation the meaning and benefits of the coverages I would be receiving. Would highly recommend.
Outstanding service! I met William Morgan, randomly, as just another traveler waiting in an airport for a delayed flight to Greenville. A pleasant conversation while we waited led to the knowledge that he’s an insurance agent. Needing one, …
Our insurance lapsed due to credit card changes and Lynn Moran – our long time client services representative truly went above and beyond to fix us up and get it resolved. Total – thank you. Saved us tons of trouble. …
Affordable Insurance and GREAT customer service
I want to write about the great experience I had working with Kate Gusy at …
I’ve worked with Brooks, Todd and McNeil and associates for a few years now, both through the company I work for as well as my own personal insurance needs. They are professional and personable, delivering outstanding service especially …
Noah did an excellent job for us from start to finish on a new homeowners policy. He was easy to communicate with and attentive to our needs. We were able to complete everything via phone and email which was a plus. We highly recommend!
We have been a customer for over 30 years, Amy Woodilla is in charge of my account. It is wonderful to talk to someone who truly knows who you are ( not much of that in business nowadays ). Amy does a great job and any changes we make happen right away. Always a pleasure.
Noah was wonderful to work with. Patient with my busy schedule and always so responsive no matter the time of day. He proactively reached out after a few months to inform me of some deals he had found for my insurance policy. Explained all …
Amy Woodilla has continually exceeded my expectations as she has displayed her knowledge of the insurance industry. She is a joy to work with and will do “whatever it takes” to get the job done! On one occasion I called her from the DMV …
The customer experience I have had with Brooks, Todd & McNeill is unparalleled. I recently moved to Connecticut from Massachusetts where I have had the same Insurance Agency since I bought my first car. Business and Personal Insurance …