The Brownsville Public Utilities serves more than 50,000 customers in the Brownsville, Texas, area, most of which are residences and commercial businesses.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1425 Robinhood St, Brownsville, TX 78521
(Translated by Google) brownsville pub
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Brownsville pub
(Translated by Google) RATS!
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RATAS!
(Translated by Google) I’m talking to them and no one ever answers correctly
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(Translated by Google) They attended relatively quickly between 10 and 15 min
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(Translated by Google) They are useless….rats nest…they double bill you
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(Translated by Google) It’s rubbish as electricity service my food thawed because they don’t fix it on time and my daughters are well pecked by The sancudos because they didn’t put on the Light they are a disgusting company they don’t even …
(Translated by Google) Terrible service. City fees too high. rats
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(Translated by Google) What a fucking dump of company. 40 minutes on hold and no one answers. Now close it, it’s not worth mothers as you want. …
(Translated by Google) Excellent attention from the attendees on the telephone line, the last time I was attended by a very kind young man named Leonel, congratulations and thank you very much for your attentions!! …
(Translated by Google) It’s been several times now that I go and talk about my bill, the electricity went up a lot at home, only my husband, my son and I are paying 736 electricity per month, we’ve been paying that amount for almost 5 …
2/14/21-2/16/21
thieves!
Awful, awful, awful customer service.
Very slow and very not helpful
Best service provider.
Constant power outages,
The worst!!!
Horrible customer service!
Wow…. Surprised..and Quick
worst utility company on the planet!
Worst light company ever!!!
It’s garage; you know it is.
The public sector with the worst aspects of the private sector.
If I could I would put less than one
Defrauding the community. Worst customer service.
Monopoly over Brownsville..high rates, poor service.
Horrible service
Worst service ever seen uses intimidation to get customers in line always
Really disappointed that they can’t even fix a power outage.
Fix your new website PUB!!!
drive thru is closed during pandemic!?! Sad.
It’s a beautiful place I call it the green Valley everything is so green the tree, g
Poor communication skills.
Not easy resolving other than talking to an answering machine!😡 …
The worst customer service ever.
Overpriced monopoly. If the weather even thinks of going bad boom lights out for everyone.
Like paying online rather than making big lines almost an hr
Everything thing is a mess here.Road’s need to be fix,illegal dumping.Brownsville has a long way of getting beautiful!
Never seen any service like that
Worth
Brownsville and PUB just suck. I hate this place. People act high class getting $10 an hour. All corrupt
During the blackout of February 2021, the board had a plan of action but NO execution of it. A big disgrace!
I paid the deposit and service fee on Friday to get lights on and it’s Monday, 4:45 pm and they are still not on.
Had a power outage on a cold weekend and phone answering machines had me going in circles, I pay my utilities Now pay me my resoect… BAD SERVICE!
Corruption and unethical monopoly of energy. Meters are rigged and mark over usage to make the citizens bleed money to them.
Twice they have come for an issue on their main line affecting our sewage drainage both times never fixed the main problem their main line just unclog n go .They need to repair their pipeline
When they are the only one allowed provide electricity this is what you get. When I said you’re not going to help because you’re the only provider she says “uh huh”. Havent even started service and and already cant stand them.
They will bill you with no problem. When you call for help they ignore you. Very poor service.
if there was a no star option i would give it ZERO. worst service ever been on the phone for about an hour now and they still cant help me. my bill keeps going higher ans highr every month. its adamn shame we cant get another provider….
If you’re renting and planning to move with someone who owes them money, be sure NOT to put them on the lease,because they will ask for an ID of every adult on the lease and if everyone on the lease owes money from previous accounts, that …
So many bad reviews, I don’t understand why. I’ve had service with Brownsville PUB for over ten years and I’ve never had problems with them.
They are thieves they are charging me over $500.00 dollars for water bill thy say I used over 80,000 gallons of water last month . That amount is like 8 10,000 gallon swimming pools . I was told I must of had a leak inside if that’s the …
Horrible, horrible, horrible service……worst in the United States. They do not care, period.
Multiple outages, lasting from 4-6 hours or even more. As I’m writing this there’s one going on the thunderstorm wasn’t even that bad to be causing this. I’ve been on the phone for more than an hour they still can’t answer me.
It’s been now 4hrs without power on my parents house, they’re 80 & 76, they said to give them until 4pm, lights went off @ 9am, this is just horrible PUB 👎 …
They are the worst public utilities company I have experienced. No communication on issues and what they do communicate is not happening. No sense on being proactive or accurate.
If would have known how bad the service was and how you are stuck using them I would have never bought a house here in Brownsville!!! What a waste of money!
Horrible customer service. Drive thru is closed web site is always down for some reason and the automated system is very outdated and calls drop often on top of high wait times just really inconvenient to make any type of payment. I cant imagine calling and waiting so long for something that is more serious.
Horrible customer service. They have a limit on their automated system to make payments. The reps are just there getting paid while not doing anything because they can’t take payments over the phone which is absurd. They take forever to reconnect something.
It’s time for the city of Brownsville to allow other electric companies in. I always seem to waste more water and electricity than my neighborhood even when I’m out of town for 3-4 weeks. Need more companies for competition and better prices.
Horrible customer service!! Lack of senior leadership and no compassion whatsoever!! I chose to start using solar panels and it has helped me so much!!! I deal alot less with their employees and leadership and paying a whole lot less!!! I HIGHLY RECOMMEND other options!!
Website been down for FOUR DAYS! And then when you call them, you can’t even leave a message; the recording says “high call volume, call back later.”
Credit card information was stolen and used for fraudulent purchases. This is literally the only merchant that I have used this card with in 10 years. Search online and you will see this a reoccurring problem with bpub. These people are not to be trusted.
Website has been down for too long… you are able to make payments but you cant see your bill…
Took forever to connect my utilities. Had to 4 days until after I moved in. And now I still have no power because of the weather.
Infrastructure is decrepit. They over charge for faulty systems. The painful thing is the city is going to start growing exponentially, and this will be a game of catch up for years to come. Poor management all around.
Horrible service and it is amazing that PUB can’t correct online payment services as soon as possible. Waste of my time waiting for service reps.
I pay for light in different locations outside of brownsville. I pay SO much less here with pub. Example. In los fresnos i pd about $100/mo. For a small apt. In brownsville, about $35. …
Haven’t had light for two days and counting. I can handle this weather but my kids are suffering because you have failed to prepare. Snow and freezing temperatures are becoming more common in the RGV. This common trend warned us this was coming. Disappointed.
I hate PUB……they are rudest people on earth. They are heartless, and pathetic. Even after i pay my $400 a month bill on time for over 2 years……they forget and wouldn’t give me a 10 day extension. I truly don’t even give them one …
Website is ALWAYS down every time I try to pay my bill. Extremely inconvenient. Sometimes it will even have a date which they expect the website maintenance to be over as a date from a year ago so as a customer, I have absolutely no idea …
Every month i get charged more i aint even home at all
Leaving the poor without electricity while keeping rich neighborhoods with full working electricity and calling it a rotating outage? Seriously? I have been with no electricity for 10 hours and it’s freezing out here, how can you do this to costumers?
As a public utility company it’s service is poor. I was given a fax number by it’s customer service department on Friday at 3:30 pm, and I have been trying repeatedly to send a fax without success. I get a busy signal. I hope we can get better service soon or maybe change the name from PUB to “Catch us if you can”.
Trying to call customer service they answer and hang up. I’ve tried lots of times this is absurd and front office is closed for customer service. Fees are outrageous it’s upsetting
PUB son ratas y se la comen
Cant wait to see you out of business
It seems like they do NOT know what they’re doing! On Monday Feb 15th, our electricity was shut down at 5:30pm & restored 24 hours later! The worst part, is that it only lasted less than 6 hrs & the lights are out again! Why is there car …
Even before this whole situation of the weather pub has been nothing but a mess we need more options in Brownsville for power companies. So unfair I have a baby and we are going on 3 days no power. Not a single answer from the company.
Haven’t had light since Monday morning. None of your posts ever mention our street, yet we live near a stripes that has been up and running. When we call, the answer you give is that “there is nothing you can do about it” however we are …
Going on 41 with no light. I work from home. Are you going to pay me back all the days I’m missing of work? Knowing there are car dealerships and bingo places with flashing lights and I have been without it for 41 hours and with 2 kids. …
Worst company ever and should get the hell out of brownsville pub will take all your money
Trash pickup is entirely lazy, and constantly forgetful. Our neighborhood only has trash picked up once a week and it constantly get forgotten about. We have it picked up maybe every 10 days if we are lucky and enough of our street calls to …
Always difficult in dealing with governmental agencies. But when meeting with their representatives, they are just people too.
Horrible electrical company. Not only do they manage to continually charge extreme rates, but the service is substandard. I must also mention how they manage to lock you in. In the area in which I live it’s the only company to chose …
VERY POOR MANAGEMENT & CUSTOMER SERVICE PERFORMANCE. My experience with PUB is they lack customer courtesy and respect to privacy billing. I found out a transfer of charges was posted to my account and took two weeks to get customer …
I was able to get utility service at a house I just bought in two days. I got excellent service when I called to ask questions and very clear directions. The only issue that can be improved a bit, is that the website, doesn’t let you know …
The worst customer experience I have ever had with a utilities provider.
I think it’s time Brownsville residents start filing complaints with the public utilities commission of texas. Too long has PUB given substandard practices to the residents of Cameron County. Make them accountable. A quick google search will take you to the commissions online complaint forms.
This is THE WORST electric service company! The reason why I’m so glad to be out of BROWNSVILLE! People are forced into it. Worst customer service its been TWO hours and i cant get someone to answer their phone! I HATE PUB
Terrible company, but here, we have no other option than to bend over and take it. I’m currently paying close to 500 a month when I used to pay less than 200.
Worst unility company ever our power got disconnected without a letter in the mail and no bill just automally got disconnected out of no where do better PUB!!
We need to vote these ppl out. They have a monopoly on the city of Brownsville. My bill went from about 200 to 300 in the summer of 2022. I thought monopolies were illegal. But the mayor was lying when he said our PUB bills were goin to …
They stole from the community millions of dollars and many got their hands on it for raises, and bonuses. From the city mayor to the county judge and CEO John bruciak and past mayor and commissioners. They monopolized and we are demanding justice!
They are stealing from Brownsville. Been at same place for 2 years and never paid more than $280, never home and less people in the house this year and last month and this month the bill was over $600. How is this allowed? People have other bills to pay also
I live in a small apartment only me my wife and my 2 year old son. We used to pay only 90 dollars a month for electricity but now we pay 200. I tried saving electricity as best as i can for a month and it still came out at 200. Funny thing …
Brownsville PUB continuously abuses their customer because they have a monopoly on the city of Brownsville and know that their customers can not take their business elsewhere. The latest thing: It is ridiculous that a company of this size …
PUB was charing me $600 plus, back in 2016 till 2019, I had to literally say I’m calling the news station to expose this corruption. Even the pub employee saw that I was being over charged by pub, I have proof and want compensation, I was …
On August 09,2022 my light was disconnected without a notice. Only a bill of pass due to be paid 8/17/22. Three days with no light. Now I understand now PUB works.
Thank you
We lost power and heat today on Christmas eve, took 9 hours due to they were busy but just wanted to thank the crew that came out in the cold and on Christmas eve to restore power!!! Very grateful 🙏 thank you …
I onlybhave water with these people and my bill is always at $90 considering I work mostly away from home have only 1 child living in the household. Fees are always more than the actual service. This monopoly has to end.
Idk why everyone thinks that PUB is good lmao no fixed rate so it’s forever changing not only that you’re basically forced to go with them. I’ve paid the most I’ve ever paid in light with PUB, for a 1 bedroom, I used to pay less than 100 a month for a 2 bedroom
Horrible service. Procrastinators when it comes to reconnecting service! I never received a disconnect notice from them and had my electricity cut off while I was working from home. Spent the whole night without electricity even though …
Customer service is not aligned with Individuals With Disabilities Act. I exhausted one hour and half to repair the mistakes in the BPUB system and to no avail were my concerns addressed. Covid issues are not a part of any customer service platform in regards to BPUB.
The worst utility company I have ever used. Poor service to the point that you can not get in contact with them. No transparency when it comes to the rates they charge. I turned everything off in my home including the A/C for a month when I went on a trip and they charged me for more than a months usage.