I’m tire of receiving calls from this people… they keep calling my phone asking for some people that I don’t even know. I told them plenty of times but they keep calling me and calling me… this is getting ridiculous..
Absolutely terrible customer service! They say they will do something and nothing gets done, no one returns calls. I am a reasonable person, but they are not reliable.
Terrible communication. Request is 33 days past expected completion with no end in sight, and no matter how hard or often I try I can not get a status or update on it.
Absolutely terrible!! Run away as fast as you can from this company! The Customer service is the worst I have ever come across. Their automated responses to these reviews don’t even give you a working number.
A complete nightmare to work with. Cant believe these guys are still in business. Dealing with the same BS they had settled a lawsuit for back in 2019. Seems like they need another lawsuit.
This bank cannot allow you to make payments to the Principal online. Everytime that you want to make a extra payment to the principal, you need to call them. So they make your life difficul because the want the interes money.
Worst lender ever!!! Our loan got sold to them and they can’t get anything right. They couldn’t even get the right amount. We filed a complaint with BBB and still didn’t get a response that makes since.
Horrible we get a call every month saying we are late, and they have had our money for a week. Bill pay only deducts from our checking when the money has clear their accounts. Its a nignt mare stay way from this company.
DON’T TRUST THIS COMAPNY!! SCAM ALERT! SCAM ALERT!
We have been calling them for 2 WEEKS & leave a voice memo EACH time & no response from them!! There is legit NO possible way to get ANY customer service from this company!
This company is the absolute worse mortgage company on the planet. Do not use them and if possible refinance with any else. They will lie to your face and stall to make more money. Run away!!!
Worst communication I’ve ever had with any lender. It was so bad, at one point I thought it was a scam. I’m pulling my whole loan and taking it elsewhere. They also lie and string you along.
Terrible customer service. No one knows what is going on. Nothing has happened on the timeline it is supposed to leaving me to keep hounding them for results. I Used a hard money lender for a property who ended up turning the power to …
HORRIBLE CUSTOMER SERVICE! took a week to get a payoff of a loan that i was glad to refinance and get away from BSI. Now I’m one week into getting repayment on some rehab funds and still cant get a call or email back! Avoid at all costs!
I would like to say BSI reached out to me, and listened to my concerns and I am pleased with the outcome so I feel it is necessary to say thank you and adjust my original rating of one star. …
I would never choose this company. They don’t return calls, the people on the phone NEVER have an answer, it is always “check back in 7-10 business days”. They cost me money by making up reasons to add fees and now claim that 18 months …
OMG!!! My VA loan was sold from DITECH to BSI Dec 2017; from the pot 2 the skillet!!! These people increased my VA monthly mtg payment by $500??? Is this a joke or what?? I’ve just started trying 2 resolve this issue; as, I just had 2 fight …
BSI bought my fiancee’s mortgage loan. For a whole year. My fiancee have asked for a billing statement and talk to several people about if payment is going up. The she got was “We can’t tell you what to pay.” Now BSI is trying to say she …
This is the worst company ever. I should know, because it’s the 10th company to hold my mortgage in 20 years. Customer service is awful and has no idea what is going on. Loss mitigation department told me they never received a check the day …
This is the WORST mortgage company EVER!! They do not get back with you, they give you the run around…cant get any results..its is horrible the way my family has to been treated. We are passed from person to person…We can’t wait to …
If I could award no stars I would. They purchased my mortgage from the previous mortgage company without my knowledge or consent. The first notice I received of the acquisition was a bill which did not provide any information as source of …
The absolute worst in mortgage servicing. Every year having to jump through hoops to correct escrow errors made in their department. Not only do they acknowledge the error made, it takes months to correct. Call after call, if you don’t stay on top of them they will carelessly take your money with no regard to their poor record keeping.
What an incredibly pathetic excuse of a financial institution. The task of getting an actual human on the phone is a tedious one to say the least. Once you do, the rudeness is quite shocking. Not to my surprise, the answering operator could …
Absolute garbage. Currently dealing with a Hurricane Harvey claim using their loss draft department after my loan was sold to them during the process. Multiple lies, extra steps, anything to cause problems. Things are approved, then …
Daniel Montez follows up to these reviews with the 800 call center number and you can not speak with him. Again, BSI customer service is HORRIBLE. I would love a response with an actual way to speak with you. …
I try to be objective when posting information publically.
However, BRO Financial Services is the worst company we have ever worked with. They inflated our monthly mortgage price by including insurance in the escrow. We …
So your company messes up by not paying taxes on my house in a timely manner out of my escrow account (really you people had ONE job!), county is sending me notices that they will sell my house! I get some kind of promises from bsi to …
I just filed a complaint against BSI in Oregon since mortgage servicers are regulated in Oregon. My loan has an escrow requirement for taxes and insurance. I have paid my monthly payment on the 1st each month but they have not been paying …
Ordered a payoff for my mortgage and was told it would take 3-5 business days. I have to post pone the closing for over a WEEK due to them being neglectful and irresponsible. The title company says they have never seen it take more then a …
BSI had just bought my home loan. I paid my mortgage a month early after seeing all these horrible reviews. Yesterday I got a call from my home ins company saying they haven’t received payment from BSI. I called bsi who said that I just …
Terrible customer service, especially when dealing with the Loss Draft Department. Loss Draft “File Owner” has been rude (hung up on me, mid conversation), unresponsive (five messages left with one call back) and when the agent does call, leaves the incorrect call back number.
Terrible customer service. A company of people who do not keep their word and do nothing to help their customers. Just hope they don’t become your mortgage servicer, like we unfortunately had happen.
We purchased a new home in 7/2020. Our mortgage loan was transferred 9/2020 to another lender which is normal. Then, our loan was transferred AGAIN to BSI Financial. We received notice the middle of 9/2020 that our 10/1/2020 payment should …
Worst mortgage company I have seen. Customer service. They don’t respond to your messages. Takes forever to speak to someone. One department does not talk to other. They say they took notes on your account but then they call you for same …
My loan was sold to BSI effective 1/1/2021. From the very first communication with them, I’ve had no problems. Every rep that I’ve interacted with has been amazing and extremely helpful. I’ve never had to call twice about anything. …
I never had this kind of low quality of service anywhere else,every time you call about an issue they gonna keep lying on you and telling something different especially about early pmi removal they are so creative in lying and never gonna …
It seems I have had the same experience as everyone else. My loan was sold to BSI and I ended up calling my old mortgage company to tell them never to do that to anyone again. A few months after our mortgage being transferred here we got a …
Very bad customer service. Their mortgage advisors take decisions on your behalf. You call them to verify the information, and they do not return your calls. Their customer representatives support knowledge is extremely limited. You cannot …
So far I’m not liking this company. My mortgage was sold to these people and they only paid my county tax and have not paid my mud tax which has now resulted in me being fined. I e called them 4 different times and was told that they would …
Apparently this incorrect insurance premium problem amount persists today. Deeply dissatisfied and would never recommend this business for lending. They were not my choice in the first place.
All I want is a final payoff quote so that I can refinance my home….something that could be handled instantly by someone with the most basic of skills….but instead, I am told that it will take 3 – 5 business days to receive the quote …
They are complete clowns. I set up autopay, and they instead double-draft payment for my mortgage. BSI Financial then sent a letter that we are set up for autopay for $0.00 on 00/00/0000.
The absolute worst mortgage company. Anytime you call, expect to have to wait at least 30 minutes. No one seems to know what is going on…if you have an issue, you can get 3 different answers from 3 different people. Personally, I am still …
I give this company no stars I had to put one star in order to post. It is sad that I have to be on hold for more than 30 minutes to an hour before anyone comes to the phone to assist. My loan was recently transferred, and it seems I …
Ghosted,
This company bought my mortgage several years ago. I had no issues with them until I decided to refinance using them again. I assumed because I had no issues …
This company literally has the worst customer service I have ever encountered. BSI bought my mortgage from my previous mortgage company and it has been hell ever since. We had roofing damage that happened early last year and our insurance …
I have never seen a more incompetent company in my life. My loan was transferred to them without my knowledge. Rather than a welcome letter, I got a letter saying my house was under foreclosure? For some bizarre reason whenever I call I get …
Consider going elsewhere with your mortgage needs. My loan was sold the BSI beginning Jan 1, 2022 and I’ve already had enough of them. I have been trying to reach a living, breathing human being for WEEKS now. Every time I call I leave a …
I’ve had the worst experience with this company..after about 3 or 4 repeatedly calling this Company to get a payoff of my mortgage by mail & email, I finally got an email, never got a hard copy by mail..The email gave me a payoff balance …
The worst! If we had any choice we will definitely change to other mortgage lenders! We set up auto pay and paid in full every single month, started from December 2021. And even paid more on our escrow to prepare for the increasing …
I have continuously paid my mortgage before the due date and many months they sit on the check. They do not have a way for my bank to do an electronic transfer so a check has to be cut and mailed. …
Worst comnpany EVER! I have been being ignored for 10 months now. Voicemail after voicemail after email after voicemail after email and NOTHING! I have 3 recorded conversations about employees talking about the unprofessionalism of the company and am going to the news media next week. STAY AWAY!
My loan was sold to them and they I was charged twice for my first month and the best they will do is refund via mail in the next week. No empathy or consideration from the customer support.
i think one star is too much, you make a payment and then they show you late. my property ledgers are more accurate and up to date than their accounting software is. whats sad is they don’t care, and the ppl that use them don’t care.
I am having the exact same issue as the other 1 star review. I have been transferred to voicemail for 4 months trying to speak to someone about my loan. I have left voicemails and still have not received a call back. Stay away. They are …
Pray your mortgage never gets transferred to this terrible company. All the poor reviews align with my experience. I’m currently in a 4-week long battle with them because they never paid my home insurance. I was one day away from losing …
The worst mortgage servicing company! They NEVER did an escrow analysis on our mortgage. As a result of not adjusting for our property taxes and insurance left us paying $1,200 more a month on our payment! …
These people get a D rating in the better business bureau and get to buy your mortgage without your consent. I’ve never seen so many complaints. What a joke. You all should be ashamed of yourself for this scam business. Buying mortgages …
They are an absolute nightmare!!! I have called 4 times and each time I get a different answer. I missed a payment (6year old diagnosed with cancer) so I got my 401k pulled it out and paid them in full. Now it still shows I have a balance …
I wish I could give no stars. I have had the worst service with this company. I have an insurance claim and a payment was issued to me. I specifically called the loss draft department asking if we needed to endorse the insurance check AFTER …
STAY AWAY!!!!!!!! If I could rate this less than one star I would!! Our loan got transferred to BSI and we had nothing but trouble! They sent our paperwork to another household in some other state and consistently had issues with payments …
(Translated by Google) They are terrible I do not recommend them to anyone …
(Original) …
Trust the reviews. Worst company ever.
The worst! I cannot get them to release their lien!
Worst mortgage company ever, does not even deserve 1 star.
I’m tire of receiving calls from this people… they keep calling my phone asking for some people that I don’t even know. I told them plenty of times but they keep calling me and calling me… this is getting ridiculous..
Worst CS ever….. great time to refinance. No effing stars for them.
I never review companies but this business has zero
Customer relations and have caused me in an insane amount of issues. Avoid at all costs!
Absolutely terrible customer service! They say they will do something and nothing gets done, no one returns calls. I am a reasonable person, but they are not reliable.
Worst mortgage company ever. Impossible to contact them or get information. Absolutely terrible customer service.
Terrible communication. Request is 33 days past expected completion with no end in sight, and no matter how hard or often I try I can not get a status or update on it.
Worst experience with a mortgage services. I’m sorry my loan was sold to them
Absolutely terrible!! Run away as fast as you can from this company! The Customer service is the worst I have ever come across. Their automated responses to these reviews don’t even give you a working number.
A complete nightmare to work with. Cant believe these guys are still in business. Dealing with the same BS they had settled a lawsuit for back in 2019. Seems like they need another lawsuit.
This bank cannot allow you to make payments to the Principal online. Everytime that you want to make a extra payment to the principal, you need to call them. So they make your life difficul because the want the interes money.
Worst lender ever!!! Our loan got sold to them and they can’t get anything right. They couldn’t even get the right amount. We filed a complaint with BBB and still didn’t get a response that makes since.
No body has contacted till now even after your response stating that someone Will call …
Horrible we get a call every month saying we are late, and they have had our money for a week. Bill pay only deducts from our checking when the money has clear their accounts. Its a nignt mare stay way from this company.
DON’T TRUST THIS COMAPNY!! SCAM ALERT! SCAM ALERT!
We have been calling them for 2 WEEKS & leave a voice memo EACH time & no response from them!! There is legit NO possible way to get ANY customer service from this company!
This company is the absolute worse mortgage company on the planet. Do not use them and if possible refinance with any else. They will lie to your face and stall to make more money. Run away!!!
Worst communication I’ve ever had with any lender. It was so bad, at one point I thought it was a scam. I’m pulling my whole loan and taking it elsewhere. They also lie and string you along.
Terrible customer service. No one knows what is going on. Nothing has happened on the timeline it is supposed to leaving me to keep hounding them for results. I Used a hard money lender for a property who ended up turning the power to …
HORRIBLE CUSTOMER SERVICE! took a week to get a payoff of a loan that i was glad to refinance and get away from BSI. Now I’m one week into getting repayment on some rehab funds and still cant get a call or email back! Avoid at all costs!
I would like to say BSI reached out to me, and listened to my concerns and I am pleased with the outcome so I feel it is necessary to say thank you and adjust my original rating of one star. …
If I could give them negative 5 stars, I would. They are the absolute worst mortgage servicer I have ever done business with.
I would never choose this company. They don’t return calls, the people on the phone NEVER have an answer, it is always “check back in 7-10 business days”. They cost me money by making up reasons to add fees and now claim that 18 months …
OMG!!! My VA loan was sold from DITECH to BSI Dec 2017; from the pot 2 the skillet!!! These people increased my VA monthly mtg payment by $500??? Is this a joke or what?? I’ve just started trying 2 resolve this issue; as, I just had 2 fight …
BSI bought my fiancee’s mortgage loan. For a whole year. My fiancee have asked for a billing statement and talk to several people about if payment is going up. The she got was “We can’t tell you what to pay.” Now BSI is trying to say she …
This is the worst company ever. I should know, because it’s the 10th company to hold my mortgage in 20 years. Customer service is awful and has no idea what is going on. Loss mitigation department told me they never received a check the day …
This is the WORST mortgage company EVER!! They do not get back with you, they give you the run around…cant get any results..its is horrible the way my family has to been treated. We are passed from person to person…We can’t wait to …
Horrible customer service! I’m heavily considering refinancing out of my loan to another lender.
If I could award no stars I would. They purchased my mortgage from the previous mortgage company without my knowledge or consent. The first notice I received of the acquisition was a bill which did not provide any information as source of …
The absolute worst in mortgage servicing. Every year having to jump through hoops to correct escrow errors made in their department. Not only do they acknowledge the error made, it takes months to correct. Call after call, if you don’t stay on top of them they will carelessly take your money with no regard to their poor record keeping.
What an incredibly pathetic excuse of a financial institution. The task of getting an actual human on the phone is a tedious one to say the least. Once you do, the rudeness is quite shocking. Not to my surprise, the answering operator could …
Absolute garbage. Currently dealing with a Hurricane Harvey claim using their loss draft department after my loan was sold to them during the process. Multiple lies, extra steps, anything to cause problems. Things are approved, then …
Daniel Montez follows up to these reviews with the 800 call center number and you can not speak with him. Again, BSI customer service is HORRIBLE. I would love a response with an actual way to speak with you. …
I try to be objective when posting information publically.
However, BRO Financial Services is the worst company we have ever worked with. They inflated our monthly mortgage price by including insurance in the escrow. We …
Whatever you do avoid this company at all costs. Tey have marks on the Better Business Bureau and were sued many times. …
So your company messes up by not paying taxes on my house in a timely manner out of my escrow account (really you people had ONE job!), county is sending me notices that they will sell my house! I get some kind of promises from bsi to …
I just filed a complaint against BSI in Oregon since mortgage servicers are regulated in Oregon. My loan has an escrow requirement for taxes and insurance. I have paid my monthly payment on the 1st each month but they have not been paying …
Ordered a payoff for my mortgage and was told it would take 3-5 business days. I have to post pone the closing for over a WEEK due to them being neglectful and irresponsible. The title company says they have never seen it take more then a …
BSI had just bought my home loan. I paid my mortgage a month early after seeing all these horrible reviews. Yesterday I got a call from my home ins company saying they haven’t received payment from BSI. I called bsi who said that I just …
Terrible customer service, especially when dealing with the Loss Draft Department. Loss Draft “File Owner” has been rude (hung up on me, mid conversation), unresponsive (five messages left with one call back) and when the agent does call, leaves the incorrect call back number.
Terrible customer service. A company of people who do not keep their word and do nothing to help their customers. Just hope they don’t become your mortgage servicer, like we unfortunately had happen.
We purchased a new home in 7/2020. Our mortgage loan was transferred 9/2020 to another lender which is normal. Then, our loan was transferred AGAIN to BSI Financial. We received notice the middle of 9/2020 that our 10/1/2020 payment should …
Worst mortgage company I have seen. Customer service. They don’t respond to your messages. Takes forever to speak to someone. One department does not talk to other. They say they took notes on your account but then they call you for same …
My loan was sold to BSI effective 1/1/2021. From the very first communication with them, I’ve had no problems. Every rep that I’ve interacted with has been amazing and extremely helpful. I’ve never had to call twice about anything. …
I never had this kind of low quality of service anywhere else,every time you call about an issue they gonna keep lying on you and telling something different especially about early pmi removal they are so creative in lying and never gonna …
It seems I have had the same experience as everyone else. My loan was sold to BSI and I ended up calling my old mortgage company to tell them never to do that to anyone again. A few months after our mortgage being transferred here we got a …
Very bad customer service. Their mortgage advisors take decisions on your behalf. You call them to verify the information, and they do not return your calls. Their customer representatives support knowledge is extremely limited. You cannot …
So far I’m not liking this company. My mortgage was sold to these people and they only paid my county tax and have not paid my mud tax which has now resulted in me being fined. I e called them 4 different times and was told that they would …
Apparently this incorrect insurance premium problem amount persists today. Deeply dissatisfied and would never recommend this business for lending. They were not my choice in the first place.
All I want is a final payoff quote so that I can refinance my home….something that could be handled instantly by someone with the most basic of skills….but instead, I am told that it will take 3 – 5 business days to receive the quote …
They are complete clowns. I set up autopay, and they instead double-draft payment for my mortgage. BSI Financial then sent a letter that we are set up for autopay for $0.00 on 00/00/0000.
The absolute worst mortgage company. Anytime you call, expect to have to wait at least 30 minutes. No one seems to know what is going on…if you have an issue, you can get 3 different answers from 3 different people. Personally, I am still …
I give this company no stars I had to put one star in order to post. It is sad that I have to be on hold for more than 30 minutes to an hour before anyone comes to the phone to assist. My loan was recently transferred, and it seems I …
Ghosted,
This company bought my mortgage several years ago. I had no issues with them until I decided to refinance using them again. I assumed because I had no issues …
This company literally has the worst customer service I have ever encountered. BSI bought my mortgage from my previous mortgage company and it has been hell ever since. We had roofing damage that happened early last year and our insurance …
I have never seen a more incompetent company in my life. My loan was transferred to them without my knowledge. Rather than a welcome letter, I got a letter saying my house was under foreclosure? For some bizarre reason whenever I call I get …
Consider going elsewhere with your mortgage needs. My loan was sold the BSI beginning Jan 1, 2022 and I’ve already had enough of them. I have been trying to reach a living, breathing human being for WEEKS now. Every time I call I leave a …
I’ve had the worst experience with this company..after about 3 or 4 repeatedly calling this Company to get a payoff of my mortgage by mail & email, I finally got an email, never got a hard copy by mail..The email gave me a payoff balance …
The worst! If we had any choice we will definitely change to other mortgage lenders! We set up auto pay and paid in full every single month, started from December 2021. And even paid more on our escrow to prepare for the increasing …
I have continuously paid my mortgage before the due date and many months they sit on the check. They do not have a way for my bank to do an electronic transfer so a check has to be cut and mailed. …
Worst comnpany EVER! I have been being ignored for 10 months now. Voicemail after voicemail after email after voicemail after email and NOTHING! I have 3 recorded conversations about employees talking about the unprofessionalism of the company and am going to the news media next week. STAY AWAY!
My loan was sold to them and they I was charged twice for my first month and the best they will do is refund via mail in the next week. No empathy or consideration from the customer support.
i think one star is too much, you make a payment and then they show you late. my property ledgers are more accurate and up to date than their accounting software is. whats sad is they don’t care, and the ppl that use them don’t care.
I am having the exact same issue as the other 1 star review. I have been transferred to voicemail for 4 months trying to speak to someone about my loan. I have left voicemails and still have not received a call back. Stay away. They are …
Pray your mortgage never gets transferred to this terrible company. All the poor reviews align with my experience. I’m currently in a 4-week long battle with them because they never paid my home insurance. I was one day away from losing …
The worst mortgage servicing company! They NEVER did an escrow analysis on our mortgage. As a result of not adjusting for our property taxes and insurance left us paying $1,200 more a month on our payment! …
These people get a D rating in the better business bureau and get to buy your mortgage without your consent. I’ve never seen so many complaints. What a joke. You all should be ashamed of yourself for this scam business. Buying mortgages …
They are an absolute nightmare!!! I have called 4 times and each time I get a different answer. I missed a payment (6year old diagnosed with cancer) so I got my 401k pulled it out and paid them in full. Now it still shows I have a balance …
I wish I could give no stars. I have had the worst service with this company. I have an insurance claim and a payment was issued to me. I specifically called the loss draft department asking if we needed to endorse the insurance check AFTER …
STAY AWAY!!!!!!!! If I could rate this less than one star I would!! Our loan got transferred to BSI and we had nothing but trouble! They sent our paperwork to another household in some other state and consistently had issues with payments …