BTC Broadband is a fiber-optic based Internet company. In business for over 100 years, we provide Internet and phone to your home and … See more
Read More| Friday | 9AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 6PM |
| Tuesday | 9AM to 6PM |
| Wednesday | 9AM to 6PM |
| Thursday | 9AM to 6PM |
11134 S Memorial Dr, Bixby, OK 74008
Provides amazing services!
Finally got away from BTC! After several years of headaches we finally went with an alternative. Anytime I called BTC I was told it was on my end. I tried EVERYTHING on my end, multiple times. I now have an alternate service. It’s just …
Very helpful
Love the service
Good prices.
Fast and reliable
It’s….OK! What more is there to say!
Great employees and service
These guys are such a pain to work with!
Very poor service all the way around.
Best Internet and telephone service! You can always reach someone to help.
Great product and a fair price!
Staff is sweet!!! Sadly this is the only phone company around here!!!
So happy we finally got fast internet!
Great local company to work with. Would recommend.
Several calls that was charged for and still service sucks. Internet is constantly cutting out and dropping and slow
Way better than Cox!
We have fiber internet and never have any issues.
Update
Everything seems to be working good at the moment. Hopefully the speed increases.
They need to hire more service professionals.
Great personal service. Locally owned. Fast speeds.
Worst company I have ever dealt with. Very, very happy I switched to COX.
They were great to work with and the speed is very fast.
Better quality, and much lower prices than area T1 providers and residential providers.
Speed of internet is awesome and they are way better to work with than a big company like cox.
Best place for wireless in Oklahoma. Fast, Friendly, and Family focused company!
They’re amazing and I’ve been wanting fiber internet for soooooooo long.
Worst internet service. I encourage everyone to explore other options before getting them.
I love the super fast reliable internet and the customer service I have received from start to finish!
BTC has always led the way in broadband speeds. I also like the idea of a smaller scale company running my internet access.
We have always had excellent customer service and never any phone or internet issues. Love our service!!
Customer service is a joke. They can’t help you with an issue on the weekends or after hours. They have limited access to the account information. Little alone fix a screw up on the service.
Had construction nearby that severed the fiber, they were on it and fixed it promptly! Connectivity is always fast and reliable!
Minor issues since switching to them. Great consistency.
After initial issues with connectivity, BTC managed their service professionally and got internet running. Much appreciated.
Horrible customer service!!! When the technicians are scheduled to be out, they either don’t show or are extremely late. Had an apt and they forgot about us, no apology given. They say they will call you back with an update and never do.
I don’t remember her name, but one of the employees in the office was extremely rude. She had an attitude the moment we sat down to discuss our account and spoke to us arrogantly and dismissively.
A great Bixby business and they have 1 gig broadband!!! The team at BTC is awesome. Very friendly and personable. If you need internet or DIRECTV call BTC!
What service provider doesn’t open until 9am for customer service? I don’t expect them to have long hours like Cox, but 9am?
Great service, REAL small town customer service, nothing but great service internetwise. I work as a IT consultant and never have outages 3+ years of great internet. The speed of the service alone would keep me as a customer! Keep up the great work!
We have had satellite internet, medicom, comcast and AT&T Uverse. This is by far the best internet out there. We used close to 100 Gigiabytes last month streaming Netflix and never had any issues. If you are looking for Broadband Internet look no further than BTC Broadband.
Been with you for 20 years since I was a kid and the phone service is fine but your internet service is terrible. I can’t tell you the number of time you’ve had to come “fix” it. All they’d do is replace the modem and charge me for it for …
Monopoly…overpriced…awful company! They agreed I was overcharged but said it would be reflected on the next bill. Wasn’t. Called and days later they said manager said no. I never was reimbursed. That’s one of three major things they’ve …
We have been a proud business customer with BTC for years. Their service is excellent and they are extremely helpful any time we have an issue. I especially appreciate everything they do for the community!
Not the greatest company to do business with. I dont think they are as professional as they think they are. If you have a problem with the equipment BTC issuse you. You must go and take it in, and then you have to go home and install it. …
Switched my company from a competitor to BTC Broadband for Fiber service and glad I did. Lower price and better service. What more can you ask for? Highly recommend BTC for commercial Fiber service.
I’ve had service through BTC Broadband for a little over a month now and have had no problems with it. It’s fiber, which is better than cable, and it’s locally owned which is also a plus.
Wow, first time I’ve ever been so annoyed I had to write a review over it and warn others in the area to never consider this an option. Go with cox, direct tv, big name corporate dudes. They suck too but these guys top the charts in regards …
Maybe someone can explain why i live literally a mile away from BTC but i cant get there service? I have a hard time accepting the fact that the neighborhood right next to me has lines in there neighborhood but because there hasn’t been …
Many people do not understand the amazing value BTC brings to our community. Gigabit fiber at less than a hundred bucks per month? Cox is just now catching up to them, and they’re still trying to shove it down Coax. BTC is taking the right …
It’s been a little over a year with service cutting out. They keep trying another modem, another modem, and it doesn’t work. For the last month, I can get a stable internet connection for maybe a half an hour every two hours. They keep …
We started with BTC when we built our home in Whitehawk. When the internet works it works well. After several days of zero internet I wrote the CEO a letter. His letter back was one of the rudest and most non customer focused responses I …
I have been paying for them for 2 months for internet and had them come out and “fix” things 4 separate times not to mention all the phone calls just trying to talk to someone getting transferred to the wrong department. Not once have I had …
Horrible customer service!! company will not inform you of a past due balance after service is canceled and turned into collections they told me we were good and needed no further action I suggest steering clear of this company
We have been using BTC Broadband for our business phone and internet for the last year and their speed and service has been exceptional.
BTC Customer service is excellent. I’ve called a couple of times and always reached a helpful representative. Wifi can be moody but I believe that’s related to our devices and modem location. They sent someone out to activate our wired connections the same day I called.
I hate this company. Their service is a joke. Don’t trust any review where they say they’re customer service is good. They don’t communicate the problem to you at all- probably because they don’t want you to guess they can’t help you. I’ve …
This service is not what it is hyped up to be. It seems like when we have issues we are charged for service calls, and the people on the phone seem to always have sharp, defiant attitudes. If you will read these reviews you will get a …
I’ve bad BTC broadband for 13 years now. In the very early days, we would occasionally have issues, but for the last six or eight years, not a problem. …
Great customer service. Lynne is amazing. The tech that installed our internet was very thorough and didn’t leave until everything was perfect. I love BTC, way better than Cox or At&t
Speed is great when it works. Service has been horrible when things do go wrong. The fiber cable to my house laid on the ground for weeks without being buried before sod came in. Was told that if something happened to the line being that …
They are a great company to work with! Marilyn has been awesome to us. She always drops by just to make sure things are doing okay! Thankful for a company that cares about us and work hard to make sure we have the best service.
BTC is extremely unreliable, with constant connection issues. I pay 45 dollars a month for speeds “up to 10 megs”, and I’m lucky if I get half that on a good day. Not to mention I experience constant outages. Their policies seem tailor-made …
Internet been down 4 weeks. I call everyday with no update. Service seems to have no idea what is going on.
Installation was outstanding! We had a bit of a complicated situation and Luke and his team came thru and now we have super FAST internet. …
We acquired a business and had some legacy issues that Marilyn was kind enough to help us work through. Since then, our service has been great and met expectations. The best part about BTC is that we have one direct point of contact without having to sit on hold with call centers.
I am thankful to be able to choose BTC over Cox. I am sorry to see so many less than positive reviews, as our service and billing has always been top notch. We do have the occasional outage, but the problem is almost always on our end- 9 …
Tech Ryan just left after he fixed the issue with the network , I got internet back. He is very respectful of the property and the house and made sure he explained everything to me! Thank you guys for coming out on such short notice too 👍 …
The worst cable service I’ve ever used. I’m paying for the fastest service but many times cannot stream amazon prime video without constant buffering. Speed tests are absolutely atrocious.
Horrible service. Waited 4 weeks for them to come and install wifi at my house. I wasn’t home when they told me they would call me before they got to my house because I would be at work and would have to meet them there. I did not receive a …
BTC Broadband customer service is really amazing. I never have a problem with my internet service and they are very easy to get ahold of and report problems. Their billing is super simple and easy. It’s just all around been such a great service provider, I couldn’t be more happy with my wifi!
BTC provides great quality fiber optic internet at a fair price. They have always provided great technical support, and also sent repairmen promptly when needed. You cannot ask for much more than that in this day and age.
We had BTC internet installed at my Mom’s house. They showed up on time (actually a little early) which was a pleasant surprise. The service tech was friendly and got us hooked up pretty quick. I would highly recommend BTC to any of my …
I wish you could delete “Fair” in the ratings. I would leave it at Poor. Their customer service is HORRIBLE. They are rude. I had typed a boatload of detail but realized this all you need to know. Their Executive Staff profiles on …
I have had them for many years, over the last few months as they have expanded, the service has been less than good and now they disconnected me because they have a rolling late payment cut off date, I have paid my payment 6 times in the …
Complete trash. Worst company. I regret ever starting my service with them. The techs & customer service are worthless. Seriously take your money elsewhere, Cox or AT&T, because BTc is trash.
Great service, have had nothing but a great experience, Until my internet went down. If you work from home or need internet and experience problems don’t expect fast service response time. I was told over the phone by dispatch: “unless you …
Came home with no internet connection. I thought it was a easy fix tried all the tricks I know all the way by turning on and off of the modem,but didn’t worked. So, I decided the 24/7 technical support but no one is there to help me. I …
My wife and I moved to Bixby and heard BTC was great so we signed up with very little paperwork and absolutely no idea we were getting a “promo”. We had them for 5 months and a situation came up where we had to move a few miles north where …
Even though I am having to move due to my job, BTC would not work with me on waiving any of the contract termination fees. They just kept saying, “It’s in your contract”. Be aware that they will only do the contract thing, not the right …
Rarely ever had issues since we moved towards the Bixby Area. But for last week there have been a lot of issues because the internet has been down. If you work from home or do online school DO NOT sign up with them. My Dad was on call with them for about 2 and half hours and spent another 2 hours to try fix the problem at our house.
All was ok(though a little pricey) until we needed service. A lightning strike downed our internet line and I have been back and forth with technical support and service technicians for two weeks. Technical support writes new tickets or …
Zac was awesome! Helped resolve my concern immediately. BTC is very responsive.
I’ve had nothing but continuous outages with my BTC internet. I work from home and my internet has been out for 5 days not allowing me to work and causing me to miss deadlines and calls. My whole security system and home is based on WiFi …
After six happy, happy years, I am absolutely sure that I picked the very best. In that time, I have had three short-time connection issues. Solved the same day. One time the trouble was my line to my outlet, and they fixed that within the …
We pay for unlimited and we don’t get speeds we pay for and to be honest it a little ridiculous it’s so bad that we only have one device connected and it’s still slow. We call and ask why and they say we have to many devices connected but …
We have been with BTC for almost 2 years and they are head and shoulders above Cox or any other provider in the area. Their customer service is the best we have ever had from a provider. Their service almost never goes down, in fact their …
WiFi continually buffered despite having best plan. Received new router with power cord that didn’t work, so threw it away and used my own. Told this to the tech who called for follow up. Still bad service. Changed services. Had to pay for the broken power cord that I no longer had.
Day seven of no internet. BTC did finally send a technician and he did get the internet back up for a total of 48 minutes, then it was back to a couple of seconds of connectivity followed by hours of absolutely zero connectivity. I’m pretty …
Absolute worst internet provider I’ve ever had the displeasure of doing business. Three times my service has been down for almost a month due to issues in their lines and hubs. The speed & reliability is sketchy at best on the best of days, …