Buckeye State Credit Union

Buckeye State Credit Union- Akron

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Buckeye State Credit Union Reviews ( 131 )

  1. Website and voicemail say they’re open til noon on saturday. It’s 1130 am and they’re closed. Guess they don’t want me to make my car payment.

  2. I’ve been with buckeye for roughly 12 to 15 years staff is great but the loan department needs a lot of work put in for a consolidation loan roughly 3 weeks ago no word I called today and they run my credit I went to Firstmerit at lunchtime …

  3. Why, when I call, does nobody answer the phone? I sat out in that PARKING LOT, and called, knowing at least five people were working, but nobody answered. I have never been able to get someone on the phone.

  4. Ever hear of that song “Stand by me”…Buckeye State Credit Union will do their best & not guide you wrong for that just rightful loan – thank you for standing with me ⭐⭐⭐⭐😍 …

  5. WHENEVER I GO TO THE CREDIT UNION, I’M TREATED AS IF I’M A NEW MEMBER. I’VE BEEN ONE APPROX. 20 YRS!! I TELL ANYONE WHO WILL LISTEN WHAT A GREAT PLACE TO DO BUSINESS.

  6. Due to Staff training on 12/5/2020 I was unable to access my account by visiting the building. I would like to suggest closures be posted on the website at the top of my account summary (where the advertisements for credit cards & discounts are) if possible. Thank you.

  7. I HAVE BEEN WITH BUCKEYE FOR 50 YEARS…..HAVE HAD A LOT OF FRIENDS AND STILL DO..
    MR.ZOOK WAS A GOD SEND HELPED ME THROUGH A LOT OF BAD TIMES AS DID ALL THE …

  8. I’m a member of 2 yrs and once I used my card at a store and it went into overdraft, I called to see if I could come in and pay for my account to be even and asked if I wouldn’t be charged the overdraft fee the woman who was on the phone …

  9. So disappointed and upset. I had a car loan with Buckeye Credit Union and all payments were made on time. I had payments scheduled from my checking account. I called in March to find out what my final payment would be in April. I was …

  10. I wouldn’t go anywhere else. The policies of Buckeye really DO help every day customers. They work WITH their customers.
    The employees? Helpful, friendly, cheerful, & first rate!

  11. I have been a member since the early 2000’s and my experience has always been great the tellers are always pleasant and wonderful they have always been able to assist me with almost anything I may need assistance with I love this place and I would always recommend it to anyone and everyone ❤️❤️❤️❤️

  12. Came to see if this bank would be a good fit because my company is very close to their location. Asked to have a simple page notarized and they said that they do not notarize for non-members. That is illegal and a very bad business. You are a notary for the state not the bank.

  13. No im not happy with this credit union im ready to go back to pnc buckeye is so behind times you have to sign up for everything the bill pay is slow n I have to worry about late fees because it takes so long to deliver to merchant

  14. I have been a member @ Buckeye State Credit Union Akron since I was an infant. Everyone is so nice and welcoming. I couldn’t imagine banking anywhere else!!

  15. Had an issue with my account. Met with Patty Benson, Branch Manager, who was extremely patient, polite, and had amazing customer service. I appreciate her time and the way she explained everything.

  16. Just love the place. I have been trusting BSCU with my finances for over 20 years. Bottom line is great people, great service, great place to do business. Thanks Buckeye 😊(Kudos to Polly at the Alliance branch) …

  17. I have been with buckeye state credit union for many years and have always been happy with the friendly service,smiling faces and the professional way they deal with you.

  18. Always a pleasure to be greeted and assisted by these great people at Buckeye State. Appreciate their knowledge and willingness to walk me through whatever I am doing.

  19. I have done business with them for 10+years. I have always had fast friendly service. I have had 2 car loans and a debt consolidation accepted and paid off. I have always felt I was treated fair.

  20. I was recommended to buckeye credit union. I am very disappointed with their customer service. They seem to not know what A is connecting to B. Very unprofessional. They do not return calls and loan officers can’t allow anyone to book …

  21. Scheduled an appointment via phone to open a new account. When I arrived they were rude and condescending. They wouldn’t let me in the building and said they didn’t have any appointment for me. They failed to make any attempt to address the …

  22. Terrible establishment with racist practices. Do NOT use them. If you want to use a credit union there are many other options but this isn’t the one to use. All around Bad place for customers and employees.

  23. I have a great rate on my auto loan. That is the ONLY food thing I can say about this place. Their app is not user friendly at all. I feel like I have to chase them to get a response — if I can even get one. Call and email. No one ever responds or returns the call.

  24. My wife of 47 years and I join Buckeye State Credit Union I believe in July of 2015. My lovely lady passed away 2 months later the day before Labor Day of 2015. I was a total wreck but two ladies, Kim collie and Barb McLane sit down with me …

  25. My initial experience with this credit union was not real pleasant, BUT Terrance being very professional assured me that it wouldnt happen again and to try opening an account with them. I’m so HAPPY i did. I met with Shawna, my paperwork …

  26. Buckeye State feels like the small town bank of my dreams!!! like a place where everybody knows your name! even if they do not! Friendly, efficient, they provide good service- with genuine good will to all of us on thenother side of the counter!

  27. Great place to do business with. All the staff are patient, and there is no pressure from the loan officer Jason who too is very knowledgeable. This place will definitely help your credit score increase quickly.

  28. We have had a HELOC and savings account for a couple of years now. We started a checking account a few months ago. It was free once I started my direct deposit and paid 10 bills a month from our new account….or so we thought. Lost 6 …

  29. Coming to Buckeye is always a wonderful experience. The staff is more than willing and cheerful to help. Patty Benson, the branch manager, is always in a good mood and shares her knowledge and advice as best she can. I am a proud member of this institution and this branch!

  30. Buckeye State CU is great, and open on the weekend which is sweeeeeet! So convenient when I visit family. The 3 star rating has to do with the website, which could be better. Other than that, they are a 5 Star organization!!!

  31. Amazing experience at this branch. I’ve never felt more comfortable! Jessica is such an awesome person and took extra time and care when helping me. I would recommend this branch to anyone!

  32. I worked with Polly at the Alliance Branch and she was so very helpful to me. I just purchased my first car upon graduating from college so I needed a loan to finance the car. I had established credit but still, as a first time loan …

  33. I had an amazing experience! Mrs.Jessica was an amazing help! I definitely recommend working with her! I’m a 19 year old with no credit and she got me approved and helped me through the entire process with no rush! Thank y’all so much!! I love my new car!

  34. I’ve been with Buckeye State Credit union for almost 40 years . The staff was exceptional excellent customer service. I was in a bind and Buckeye was there to help me out. I will always stay with Buckeye state credit Union

  35. I am extremely pleased with the service I got from the staff at this location.

    I originally went to Canton and the loan officer was not there. Left my info for …

  36. Had a great experience working with Brandon and technical support. I found Brandon to be very knowledgeable and helpful and very detailed and customer oriented. Experience with the Canton Branch was Great! A plus service.

  37. Outstanding experience buying a car through Buckeye. Stephanie was extremely efficient and professional. Drove my car off the lot within 6 hours!
    Thank you! Great credit union, have been with them since 1992.

  38. Love this credit union. The clerks are friendly and efficient they remember you which is refreshing.lines be long on some days but the clerks work together to keep the line moving quick.they are very knowledgeable about the services they provide u don’t find that often…I recommend this bank to everyone who needs a bank

  39. I called in back in November and had some questions about a refi of my current loan with Huntington. I was told I had to speak to manager. I work in nursing both locally and I travel so my tome is limited so i tried to call in and stopped …

  40. During the holiday season, my card was hacked. But with the quick response of the fraud department and Mr.Black, all is well. He was able to straighten out the problem immediately. I love my credit union

  41. I have been with Buckeye since before they were Buckeye . Back when they were the Number 5 credit union . Probably over 35 years . I wouldn’t want any other place taking care of my banking business. Everyone there is so kind and thoughtful. They are definitely getting 5 stars from me .
    Thank You Buckeye.

  42. Well I agree with friendly atmosphere but management and who s responsible for those who sell extended warranties at the bank will Never stand for there obligations witch put me in debt. A broken down Truck in a upside down loan….Be Aware you get a car from them best thing to do Don’t

  43. I have always had the very best of customer service from all of the employees at Buckeye State credit Union.
    They have always gone above and beyond to help get me answers, help in anyway …

  44. I had the most amazing experience with BSCU, and literally left with tears of joy. As a member for 28 years, I was unaware of newer products and loans available and was only inquiring about my yearly bday loan. Talking to the Manager, …

  45. I am so very satisfied with Buckeye credit Union. I was able to get a car loan and purchase a vehicle I also love the service of the employees especially Dominique Williams who helps me each and every time.

  46. For years, Buckeye has been a stable resource for me. The staff is always pleasant, and willing to assist. The environment is warm and inviting. Newly decorated, it is a great atmosphere. Shout out to Tammy…the consistent part of Buckeye. Thanks Tammy for your years of help and caring. GOD BLESS YOU ALL.

  47. I can’t believe how easy it is to get financed. Got a car through them last year paid it off yesterday and I got approved the same day to get another loan. Thank you Stephanie for your help. Stephanie answered all my questions and I’ll definitely be back if I ever need anything else.

  48. I inquired about opening an account and received a call from Madison. She was informative and knowledgeable about the services that could best help me with my financial needs and goals. Highly recommend. Thank you again Madison!

  49. I personally want to Thank the Buckeye State Credit Union for their “Awesome” Service towards me in regards to purchasing a New Vehicle! Agent Polly Ruzek from the Alliance Ohio Branch, demonstrated and showed very hands on customers …

  50. I had went there on a wimb last week and I got approved for a great loan. Jessica got me approved for a low rate and a great payment ! I recommend to anyone that is just starting up with credit, they are very professional and work fast to get you what you need! 10 stars!

  51. Always so friendly and pleasant , like old banking, they know our names, they make us feel they appreciate our business. I thought those days wow hone, and it is a beautiful place, Free fresh pop corn, and water. I love them all. 💖💖💖💖💖 …

  52. Amin and Stephanie were very helpful with my auto loan, very fast and efficient. They both went above and beyond to help me get my loan as quick as possible so that I could pick up my new car this weekend. Very thankful for both staff members.

  53. Great staffing. Fast service. Online services Awesome. Don’t know where that “one star post came from” must had did it one eye open. ♥️

  54. I would not recommend you banking with Buckeye or even opening a saving account. Opened a savings account years ago for my car loan and they made me open a saving account. Which was okay. Then once my loan was complete they sent me a letter …

  55. I’ve been banking with BSCU since last year. Everyone is always friendly and courteous. I was able to refinance my consolidation loan with them for a much lower payment and when I buy a vehicle I’m definitely getting my car loan with them. Two thumbs up!

  56. Always pleasant they go the extra mile to help you. They look out for my financial well being. They have my back. Good people been a member for 50 yrs great service alot of help over the years. Thanks

  57. Had checking, savings, and loan with them. Once they backed out of the shared network, the inconvenience of 1 ATM without charges cost us over $500 in a year. Moved our accounts more for the insecurity of their network. “Fraud” on my debit …

  58. Five stars is not enough for Chantal Guibord! She deserves a million! Shes my angel and I cant thank her enough! She saved me thousands of dollars by reviewing my paperwork and followed up with me. I WILL be recommending EVERYONE to her. …

  59. I love Buckeye State Credit Union. I’m 53 I had a great upbringing and haven’t had much work history before I became disabled yet with little experience with accounts and handling money Etc, Buckeye state gave me a great opportunity. I’ve …

  60. Buckeye state credit union is great! They caught on to suspicious activity on my account and quickly put a stop to it and made sure my account was safe. Everyone I have interacted with at the Akron branch, either in person or over the …

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