Since 1958, Bug Out has been the leading local provider of professional pest control services to homeowners and businesses in the greater Raleigh area. We are committed to improving our customer’s quality of life by providing the most effective, convenient pest control services from friendly, innovative, and dedicated professionals who deliver best-in-class customer service.
| Friday | 7:30AM to 6PM |
| Saturday | 8AM to 1PM |
| Sunday | Closed |
| Monday | 7:30AM to 6PM |
| Tuesday | 7:30AM to 6PM |
| Wednesday | 7:30AM to 6PM |
| Thursday | 7:30AM to 6PM |
5951 Arlington Expy, Jacksonville, FL 32211
10 out of 10
Poor management.
Good service
Satisfied and confident
No issues.
Great
Excellent service!
Wonderful. 5 stars.
👎👎👎 …
Prompt, reliable , courteous.
Exceptional customer service
Great company
Great work on the interior
I love bug out!
Great service
Love them
Good job
Clean building, friendly and knoledgable staff
Friendly and quick service!
Polite and reliable technicians!
Love their service
DID A GREAT JOB
Awesome Job, Great Support.
Will return to correct any concerns.
Love them
Always friendly and professional.
They’re just good.
Great group of guys that knew their stuff
Ditto
They do a great job.
Always a great service and terrific results.
Fast service, friendly and smart technicians.
They always provide excellent service!
Excellent Service and very polite techs and very informative.
There Awesome came in fixed the problem just Awesome
Routine Bug Service has kept the pest away.
Very good, professional, and priced right.
The techs are always very polite and efficient.
Always quick to respond. Very courteous and knowledgeable.
Took care of Volcano ant problem.
Excellent service for a fair price
Great and prompt service
Love them
The service tech was very kind and knowledgeable.
My house is pest free.
Bug Out makes a genuine effort to improve my lawn.
Need to do more on helping to get rid of rodents
Amazing!!!!! I love them took care of my issues immediately!
Professional services and friendly staff. 10 out of 10
Very professional and prompt in responding to your needs.
The fact that you have a Saturday schedule. This way my dogs are not locked in the house all day.
They have great employees.
Slick talking agent …just after commission.
Always courteous and prompt. Most importantly, we never have bugs!
Great customer service. Came out in a timely manner
Technician does a very good job his name is Rocky
Great Service
Came out did inspection never called back for service appointment
Bug Out came through with finally getting rid of the terrible carpenter ants my family I had lived with for many months.
Thank you!!!!
New customer, and so far the experience and results have been outstanding!
Always courteous and professional. Prompt response to requests.
Bug Out is great!
Always friendly and informative. Great follow up/follow through on services too.
Great service, on time, knowledgeable and professional.
helpful, knowledgeable service people. prompt service. a willingness to try to solve pest problems
Friendly technicians and prompt service. We love Bug Out!
Prompt service on every service call. Technicians always professional and courteous
Mike helped eased all of our anxieties
Customer service was great and they will come back if needed.
Great Rep. And great customer service
Excellent service, always professional. The price is very good.
They always do a great job. If I have an emergency, they will come out.
I am very fond of this company. Folk working there are great, very responsive, fast and effective.
John is very knowledgeable, friendly and willing to take extra time to explain things.
Service is regular,dependable and the people are nice and accommodating.
Very reliable, convenient appointments and will normally follow up on specified request.
We love Bugout!!!!!Awesome job by both our technicians!!!! Nick and Jordan!!!! You guys are great!!!!! Thanks Again!!!!
Been servicing my property for 14 years. You folks are awesome and I wouldn’t have anyone else.
Helpful staff and quality product. I have been a customer for about 20 years!!!
Outstanding quick and efficient service. Price is great, and they listen to my requests where I need particular attention paid to.
Bugout Services has continued to give us great service , there technicians are clean and courteous,
Excellent service and good potency in the spray because no bugs get in and if they might, they die out quickly.
Solid company, valuable service at reasonable price. No problems ever with bugs, especially termites.
Very professionalservice. They let you know what there doing and why. Very knowledgeable
Great service. Thank You!!! …
I like the communication. The tech always informs me of areas of concern and what he has done to address them. He also checks with me to find out if any pest control needs have arisen.
I have been very pleased with my association with Bug Out Service for many years at my home for turf and termite protection.
Great Customer Service!! Follow up! Very Professional. Also makes suggestions about services Leaves detailed reports
We have had Bug Out Service of Arlington since we moved to Mandarin, and we have always been well pleased.
Bug out of Arlington is dependable, consistent, comprehensive and follow-up is top notch! I highly recommend this company!
They never came when they said they would. The last month of my year, because I canceled, they did not come out even though I had paid for that month. They also overcharged me and never gave me the money…never again
I have been a customer for 18 years..and i very happy with Bug Out. They are always available
I have used Bug Out service for over 20 years. Their service is friendly, dependable, with feedback afterwards.
Good service
Good price
Monthly service
Very professional
We have a wonderful serviceman who really cares about his work!! Top-notch, Ewald!!!
Love the service. They take care of our termites as well as other pests.
I like the emailed invoices and communication. Very professional staff and easy to work with regarding services, payments, etc. Highly recommended.
Professional service and they call ahead to let me know that they will be coming so I can be sure to open the gate and clean up any dog presents from the lawn.
Great service from Bug Out. Been with them for 3 years. They do what they say.
Excellent service, I felt like the technician really cared and was anxious to please. Very thorough and professional. I definitely recommend!
The technicians Nick and Ryan were very helpful, friendly, professional, reassuring me that they can provide the needed services for my home and yard.
I’ve been with them for years and the results aren’t as good as their 5 Star Past. I’ve put them on Notice!
I love how easy it is! I never have to worry about a thing. Someone comes and services the house whether I’m home or not, my payment is auto drafted and I get to live with no bugs.
Rarely a “bug” in my house using Bugout service.
They do an excellent job keeping my sprinkler system performing as it should.
Honestly couldn’t be happier with the service i get from Bug Out. They are quick and effective. I call them and they are quick to come out. Staff is always friendly.
Still very pleased with your service. Chris was very helpful and kind as usual. If possible I would like to request him always. Thank you again Bug out!
Very professional company and if I have a problem outside of my scheduled visit, they are right here to take care of it with no extra cost. The employees are very friendly and thorough.
Yard looks great because of BugOut’s great pest and weed control services. They are very responsive to calls for service between scheduled calls.
They’ve been doing a much better job with my lawn than my former company.
Always professional. Lawn looked great for 5 years we used them. We have sinced moved and no longer have access to their services. VERY PET FRIENDLY!
Representing Bug Out, James Huggins has provided Outstanding Service and Professionalism which has been a factor for me being a customer for 28+ years. We recently purchased another home in the same area and fortunately, James services that location as well.
hihi,
The best customer service, home service period. Always nice, and are never rudie jerk faces. Alison is always a joy, and dude that comes to my house is always patient and courteous.
Very professional and thorough. Highly recommended.
The customer service is wonderful along with the quality pest/lawn service and best rates around. We’ve been a customer for years. I’ve shopped around and continue to stay with the company that my parents even had when we were kids.
The technician that came to our house was very thorough and very professional! He took great care into looking into our issues and trying to resolve them!
I requested irrigation service. Keith Hassell came out to the house last Thurs and Fri. and did the most outstanding job ever!! He fixed all my nozzles, repaired three sprinklers, redirected a lot of them, fixed a solenoid and valve, and …
They always do a thorough job and listen to any concerns we have. We are notified in advance when BugOut will be stopping by. We’ve used them for many years and I would recommend them.
Brian my technician is very professional. Always goes above and beyond my expectations. I would reccomend this company to everyone that is having problems with pest in or outside your home.
Ever since I contracted Bugout Service I have seen nothing but positive improvement in the appearance of my lawn. I am so satisfied with their service that I have referred several neighbors and they also are very happy with the service..Thank You Bugout!!
Jury is out on your lawn care service. Your technicians tell us one thing, but your follow through is not in synch. Bug control is outstanding. Follow up to calls leaves something to be desired.
Very satisfied with their service. Friendly, trustworthy, hardworking employees have never made me feel nervous or uncomfortable. (This can happen to an elderly widow living alone.)
My mother in law has been trying to cancel her service since January, 2020. To NO avail. Now that she’s gone, the family continues to try to cancel the service .. BUT they continue to call to “reschedule”. Unbelievable !!!!!!
Mr jonh did very good job and him very friendly. I go with Bug out over 4 years. Mr jonh him #1
We wanted to get our house inspected for termites because I was worried when my older home’s floors started “squeaking. I called one company and they couldn’t get anyone out here for over a week. Then I called Bug Out on Arlington …
The guys were courteous and appeared to have my best interest at heart. Pricing was reasonable. I have good peace of mind knowing that if I spot anything between services I can call and they will come out.
New to BugOut. Two service reps: Miles and Brian and sales rep Matt have all been professional and knowledgeable. I am switching my services to BugOut due to their responsiveness.
Your Lawn Sevice Manager Terri and Irrigation Department Manager Don Smith were terrific in servicing us. They know where to get the expert advice and did it in a super fast fashion, we are very pleased with their services.
I called last Thursday or Friday to set up an appointment to come give me an estimate on treating our lawn. I received a call Saturday morning, before 9:00 AM, wanting to set up an appointment. The appointment was set for today between …
Bad diagnose on our yard. claimed it was freeze burn from winter. other neighbor’s yards didn’t have it though. yard is half dead. they would not work with us. See ya!
We’ve been with BugOut about 15 years, in 2 different homes with different service techs. Every tech we have dealt with has been ready and willing to help and give us good advice when we have a bug issue.
This is the worse company in the world. I would give money to Enron. They will take a year’s worth of pest control fees and act like they are treating your house and lawn, when in actuality, nothing is done. You will still have bugs and …
I do recommend Bug Out to neighbors. I’m sick and tired of how neighbors neglect their properties and lawns making adjacent homes lose property value and have extra work done to keep up with the spread of lawn and garden infestations. Bug …
My parents used Bug Out from the time we moved here in 1980- my mum was completely bug phobic and had been warned about Florida pests, but she never had to worry once she found this fantastic company. Naturally , I kept them on once I was a homeowner. Thanks Bug Out!!
Trisha answered the phone with such a pleasant and welcoming voice that I really felt comfortable going with their service! This young lady deserves a raise. Awesome service keeping the bugs out as well. No complaints here!
Thanks Devin!!!!
Devin is a great representative for BugOut Service. His customer service skills …
My regular technician Tim does a great job keeping my home pest free. I appreciate the flexibility of Foster as he worked with me to perform treatment while my home was having construction work done.
Mike Parrish came out for our yearly termite inspection. Very thorough and professional. I had questions about other services they provide. Mike called and had a representative from that division, and he came out within 20 minutes. Andrew …
After purchasing our home we chose to have Bug Out service the lawn 04/17, as well …
Oscar was so busy, but called to let me know he would be by later to treat our yard. Bugout was short of help that day. He called later to reschedule. Extenuating circumstances caused me not to be able to reschedule to the following week. …
We were very pleased with the service of Bug Out! Our pests are gone, and Aaron, the customer service rep, was very knowledgeable and very patient with making sure we were satisfied before he left. I will definitely recommend Bug Out to all my friends!
Ewald is fantastic and he is always on time. He always comes out whenever we notice pests or need extra service. Great team with Bug Out and great service!
Brian who does our home in Fort Caroline area is always helpful and goes above and beyond ensuring our lawn is in tip top shape. We have two annoying dogs and he constantly tolerates their craziness.
Thanks Brian! You are awesome at what you do!
Worst service ever! Started on 20th of may the salesman scheduled 1st visit never showed at time that had been set, then I am asked what problem is with lawn. Then sent bill 10 days later after making initial payment for service. And now …
If I were reviewing our interior pest control, this review would be very good based on the excellent service we have always received from Javier. But this is about Bug Out’s termite protection. We have had a bond with them since the house …
BugOut does a great job helping me keep my yard beautiful. My house is near the community mailbox so people walk by daily. 9 out of 10 people comment on how nice my yard looks. Thanks Bug Out
When we moved to Florida 3 years ago we knew bugs would be an issue…we just didn’t realize how big of an issue! I highly recommend Bug Out. The people that come to the house are VERY knowledgeable and extremely courteous. If I see even …
Very good customer service.. I just have one concern that the technician who comes to spare lawn does not do any kind of inspection..if they are any weeds then he or she should apply pesticides accordingly but last multiple times i had to …
Im paying for inside pest control for spiders and outside mosquito control and i honestly feel like im wasting money because there’s no real effective spider prevention, i still have to kill them( sticky traps and spray method i was …
I had this company for years to do my lawn. Constantly weeds would sprout up. They would send someone out to spray again. Never any better. Finally I cancelled their lawn service and began just using Scott products and the result was 100 …
We have used this company for 3 years now. Until recently we have had no complaints, service has been great. Last week when our monthly service was scheduled we had a new person come out. He treated the property next door by accident. When …
Rob, the salesman was informative, professional a gentleman and polite. We could not ask for a nicer person. Gary was very neat on the house indoors and answered alot of questions. With plenty of flowers outside, he took care around …
User
Paul & Holly Fritz …
We Have Been Bug Out Customers for almost two years and needless to say our experience has only been getting worst with the service we have receive so far. When the exterminator comes we have to tell him where to go and spray instead of …
Was told by sales guy that we could have the bees we have exterminated due to the fact we had already had a master bee keeper come out and say he was not able to get the queen. We paid 250 dollars to exterminate the bees and after paying …
Recent sprinkler service and repair by Don Smith was outstanding! A very personable fellow with great skill getting the job done quickly and professionally, adding and adjusting heads to get great coverage. All was thouroughly explained and I felt my money was well spent. Many thanks to Don and Bug Out!
We very rarely see bugs in our home. And the couple of times we have, we call and someone comes out immediately to treat and make sure there aren’t any issues. The service is great and the price is right. We highly recommend BugOut!
BugOut has a staff to be proud of. I have been a customer of this service for at least 8 years. Every staff member from the representative who answers the phone to Rolando and Juan, the lawn technicians who attend to my property, do their …
We have used Bug Out for almost thirty years for house pest control. Our second irrigation system is about three years old and we contacted Bug Out for getting a service contract on the system. …
I have been using their services for 12 years straight!
Melissa is our technician and has been since we moved to Florida in 1999. In fact Bug Out has been servicing this home since it was built in 1987. I just want to say Melissa is the friendliest, and thorough technician I have ever known. …
Amazing experience, have been a customer for almost a year now. They take care of my family and my home in regards to any needs deemed reasonable. I appreciate the fact that I can call them anytime and they will come out and take care of any job needed earlier than expected. Great service would give them ten stars if possible!
Great company on time and cared about how I felt!!, They also return ever other day to make sure everything is going like it’s suppose to. I would definitely recommend Bug Out to someone eles I’m need of service…. Thankyou Bug Out!,
Bug Out Service has been a very convenient way to resolve our pest problems. We like our technician. He was very polite, professional, and informative. He made sure to come back as often as needed until our pest problem was resolved.
If I can give 0 stars, I would. This place is a lie, paid 149 to start my service and it was to worst mistake I made in a very long time.
They are all a lie, they came out one time and sprayed my yard with what look …
Not only is the monthly service up to par but I can call them anytime with concerns and they handle the issues immediately. All the technicians are educated and skilled. Service is beyond expectations. Thank you Bug Out!
Very impressed with Dustin Faircloth as a technician. He has been my service tech for about a year, and after 10 years with Bug Out he stands out as the best I’ve had. He is friendly, informative, and always interested that I am …
I have stayed a customer with bug out because of Josh. He is such an asset to your business and I hope that he is given a bonus or raise because he deserves to be recognized for outstanding service and if I had a business I would have …
Bugout lawn service is great. My next door neighbor switched to them and is happy also. Very responsive and always know what the problem is and how to fix it. St Augustine grass requires constant attention.
I am so happy with Bug Out! My lawn is looking awesome, green and lush. I tried several other lawn service providers, but no one has helped me achieve the results I’ve gotten since I started using Bug Out. I highly recommend this company.
Tyler was GREAT!! He helped out with our issues!! And I will definitely recommend BugOut to anyone I hear that needs pest control services
We have had Justin Faircloth for over 10 months now taking care of our lawn and shrubs, and couldn’t have found a better match! He is always, always polite, thorough, caring to our lawn needs, and gets the job done right the first time. …
We’ve been a customer for years and have had nothing but exemplary service. Josh, our regular technician, is super great and should be commended. He is very personable and informative. He is a huge part of us staying with Bug out for so long!
These guys are AMAZING. They spray my exterior and always offer to spray my interior. If I see ONE bug they will come out the same or next day and spray. They are knowledgable and answer all of my questions. I LOVE this company and would recommend them to all homeowners that hate bugs.
I was unable to go in my backyard due to an underground yellow jacket nest. My husband, myself and my dog had been stung! I called Bug Out after checking with other companies. There price was outstanding and they were out here the next …
***Update: Refund check was issued after escalating to their Marketing Director. 2 months and 1 week later after canceling service. …
The technicians that come out for lawn & pest control are always very personable & professional. They take a minute to ask how things are going, how was our New Years and then ask if we have anything specific they need to check while they …
We know that every 3 months our Bug Out Technician, Rocky, will be at our house to check our property and inside our home for pests, insects, termites and whatever. He’s always professional and polite. We appreciate your company’s great service.
hgwo of my neighbors have used them for years with very good results. We were being overrun by weeds. Decided it was time to do something about it. The initial assessment was great. Identified the issues and gave me a realistic idea of what …
We have multiple services with Bug Out and it gives my family complete peace of mind knowing that there are no bugs, rats, or hardly any mosquitoes around our property. …
We have used the BugOut Service for quite a while now we just wanted to say how happy we are over all with their extermination and prevention services. …
I’ve used Bugout for 10 years. They have responded to service calls for bees, moles, and spiders. This last monthly visit I was pleasantly surprised to learn that my technician took time to pick up trash from a windblown trashcan in my yard. I came home to no bugs, and no trash in my yard. Really great service!
Don Smith and his crew at Bug Out just finished installing an irrigation system at our home. Don’s professionalism and commitment to quality and customer service were incredible and beyond compare. We had some very specific needs that the …
Their pest control just works. I don’t have to do anything special to prevent bugs because the treatment that Bug Out provides is truly effective. I don’t have to schedule appointments, it’s all done automatically for me. I also like that I can make monthly payments instead of having to pay quarterly or annually.
I use this company for general lawn fertilization and lawn insect control. The customer service staff are always responsive and very helpful when I contact them regarding a concern.
I just love Rocky the Bug Man! Thank you for always taking great care of our home and yard. Because of your attention to details, we have little to no bugs to worry about; and that’s a minor miracle in Florida!
This has to be the worst experience I had for my lawn. They started servicing our yard in July 2018. The grass had become a little greener in the first month but then from there on out was just down hill. My grass seemed to be getting a lot …
I’ve been using Bug Out for four years. The employees are very friendly, knowledgeable, and helpful. The service is affordable and effective. Along with their automatic payments and quarterly assessments, I don’t have to remember to do anything except make sure there are no bugs in and around the house.
I have been using your services since 2008. In my experience, you are the ONLY company that uses a product that is 100% effective. Other companies I have tried before finding Bug Out charged every time they came out and STILL were unable …
John Paugh
I think the bugout team do a great job. They are professional and always …
One of the worst companies to treat my lawn. This company took over our Acct from our previous lawn company. Since then, my lawn looks terrible. Strong believe they are using the worst quality of products. Low quality product, it kills …
What a pleasure it is having Bug Out take care of our pest and lawn needs. Not only do they do an amazing job, but they are courteous and friendly. Sometimes it’s the little things that make you happy. Nick is awesome and one of the MANY …
Joe Amy from Bug Out is fantastic! I have used Bug Out for several years and they do an excellent job! I haven’t had any issues with bugs getting into my house. And if there is ever an issue they come out immediately when I call them.
We have been using Bugout for pest control for about a year due to a bug problem on our patio that was refractory to more conservative & natural measures. Since that time we have repeatedly asked them to not spray directly onto our outside …
Mrs Connie is wonderful representative for the company very professional an excellent service pleasure talking to her she gets stuff done fastban efficient lawn looks great.
Terrible lawn service, used for 2 years and lawn looked worse than before. Had pest control service, and had constant bugs including wasps and cockroaches in the home. Sometimes didn’t even show up for service with no explanation or refund …
Awesome company and very professional staff/technicians. Josh (Our tech) is very attentive and very professional. Always attention to detail at our home and inquires if we have seen any pests between last services…. and he always …
Changing my review from 5 stars to 2. They were nice and eager to get my business. Now that I have a service contract, things aren’t good. I called twice to see when my next appointment would be, I was told August. I paid my August …
Lawn and Shrub Service- I had been a customer of Bugout for 12 years, yesterday I fired them. After years of pulling weeds, calling them to come back and kill the weeds (which never seemed to die) being told the only way to get rid of …
Great service from the team. Very friendly staff. Turn around time from inspection to installation was also quick. No issues contacting the representative with adhoc questions. Great value for services.
I had a different pest control service previously because they were a bit better priced. In a year, with visits sometimes 2 weeks apart, that other service couldn’t solve my issue. Bug Out came and took care of it in just one month. They …
Bug Out does a great job to protect my property from pesky bugs and destructive termites. I have peace of mind knowing that my property is well protected from termites. Tim did the service work and he is fantastic! He explained the services and products very well. This is a professional company. I highly recommend Bug Out!
We initially got service because we knew we would need it in Florida. We had just built a new home and hadn’t had our termite bond appointment. 2 months later we finally had it and it just made sense to cancel and have 1 company to service …
Great communication & always available in a timely manner. The technicians are personable & explain what they find & treatments to me.
Bug out does a good job, if something is not to your liking you can always call them back, they will come back and take care of the job again if needed.
Great service across the board! Those of us on Rockey’s route are truly lucky – he’s professional, efficient, friendly, goes above and beyond, and is a genuine pleasure to be around. The office staff are always helpful and cheerful too, and it’s appreciated. Thanks for helping take care of our home!
All my technicians have been amazing. Uriah always asks if our dogs need to go out before he starts. Very responsive if we need follow up visits.
Bug out technician was friendly and professional! He communicated well and rendered excellent customer service!
Reliable company and there is always feedback once an inspection is completed. Anytime I have a question The Bug Out Team is ready to reply and always very cordial. Excellent company.
Have used this pest control service for several years. Very rarely have an insect problem, but when I do, Bug Out comes immediately and addresses the issue! They have helped with ground wasps, pantry moths, sink flies, pantry moths, field …
My Aunt had BugOut for over 45 years in Jacksonville, FL. She recently moved to Pennsylvania to be near family. We cancelled her BugOut services in May, she had just paid for a year in April. We STILL have not received her refund and were …
Please do not use this company, they are quick to sell you stuff but slow to cancel or respond. On May 15th, I requested that all services be canceled including pest and lawn care. I was informed this was taken care of. However, on June …
They came on time and explained what they were doing and told me to call if I have any questions or need additional service.
I spoke with inspector and he is very informative of every bug and treatment for bugs! Professional, showed on time, and gave valuable recommendations!
All the employees at Bug Out are extremely professional, polite, and very accommodating to all the customer’s needs.I would like to point out and highlight one employee in particular. Our Service technician, John N. always goes above and …
We have been using Bugout for at least 20 years now, lawn treatment and termite monitoring now. In the past, we used their irrigation service and pest control service. This is a picture of our front lawn today:
I started with Bug Out in September 2021 and this spring my front yard looks beautiful such a vast improvement. We are still working on the backyard but whenever I call with concerns they come out within 2-3 days to resolve it. I am happy so far with my service.
Let me tell you your company is a piece of work! Y’all drafted my bank account illegally I have a confirmation email where I had asked for it to stop and they said that they did, I’ve been paying it by text. Even though my services have not …
This company is horrible. They talked me into changing my termite care at an increased price. Then they have come out once unannounced. It is now a year and they increased thier monthly charge by 2 47 with no notice. When I called to ask …
Matt checked our property promptly when we thought we might have termites earlier this year and advised us it was a carpenter bee. 🙂 Came by for our annual inspection earlier than expected which worked out fine for us. Only thing I …
Paid for general pest prevention. For condo and 2 garages I own. Explained to customer service I wanted the garages also treated. They said not a problem. Sent someone out to spray. The technician came and said he could not treat because …
I went on the website and requested a consultation/ quote for the date & time I was available. I received a call & then a text about an hour after from “a sales rep”. He scheduled a time & date to come of his convenience and was a real …