Walen is tops at his profession. He is courteous, has attention to detail. I would recommend his service to anyone who’s in need of wildlife removal and repairs.
Big Waste of Money!! Do not call them for rodents.. they will overcharge you and give you a few sticky pads which you can get ten for under 10 on Ebay..
Deceptive business and billing practices. They pretended they were doing crawlspace inspections and billed for it, but were only doing ‘exterior inspection’
They are incredible. They take care of my house and my wrighrsville beach office. Very fast response time and I’ve had 100% satisfaction! Highly recommend.
I have a home daycare so cannot spray during the week when the kids are here, but I was hoping they could do something as my battle with roaches was not working and I felt I could use professional help. I’ve had someone here three times …
This company does not monitor their email, sends email blast reminders for appointments, takes it upon themselves to schedule, come, then bill for services. When I called a moment ago to cancel, the person I spoke with was rude and said …
Bug-N-A-Rug is an extension of the property management services that my company provides, so it is important that they communicate effectively and kill bugs!!! I shall not forget the Saturday that ants invaded 4 vehicles parked in one of …
$135 bucks and spent 10 minutes here! Make another choice! ! DEFINITELY Calling the better business Bureau! Attorneys don’t make that in 10 minutes! ! It will be posted at New Hanover Regional medical center!
The staff and employees at Bug-N-A Rug are top notch. As a Realtor that specializes in the listing, marketing and sale of residential real estate – I can say without hesitation that Bug-N-A Rug offers solutions with not only pest control …
I’m a real estate agent that always using Bug-N-A-Rug, they’re reliable, cost effective and always on spot with inspections! Great Company, highly recommend to other agents and clients!
I highly recommend Bug-N-A-Rug, I made one call and Stan’s team was out to our office location in less than a day. We had ants everywhere and since they came and knocked them out they have yet to return. Thanks for the quick turn around guys!
They are very knowledgeable, friendly and pet friendly! They are the only pest company I know that can prevent and kill fleas and guarantee it. I’ve used other pest companies and they just kept charging money, and could not kill fleas!!
Whalen has been above and beyond helping us take care of our issues . We have been doing business with them for years and have a regular service contract which has worked out very well. Try them!
Ahern B did our yearly inspection and treatment today. He was prompt and provided first rate service. He cheerfully answered our MANY questions. Excellent.
Every month they send a different tech. They are all about making money , they are unprofessional, and very rude. The last guy Justin was smoking and talking on phone while servicing my house , his clothes were dirty and stained, and his …
Valerie was very pleasant and assured me bug n a rug will be staying open (as of today) but they were not treating the interior, which was fine by me. It was nice to see a smiling face… from 6’ away 🙂
I absolutely love this company. I use the Hampstead office and whenever I call, I’m instantly connected with a well spoken staff member, that answers any and all questions I might have. I’m not one to write reviews but, this company all …
You would be better off buying a bottle of Raid from Walmart then to have them come out and spay sugar water on the floor.. I would not recommend them to anyone… to your response the Balance was paid in full.. I did let it go to …
Brailey was extremely professional, knowledgeable and friendly. I would like to request that he be the main technician to manage my account and services if at all possible – thank you.
This was our first service with Bug-N-A-Rug, and Stacie was very professional and personable as well! I was very pleased with the service and with Stacie!
Kristin does a very good job of taking care of the inside and outside of my house. She always ask if I have any issues with bugs inside and outside and if so she does not hesitate to take care of any issues.
Larry, Arrived on time, completed a detailed treatment for mole crickets in a professional and timely fashion. This is the best service and enjoyment talking with Larry as he works.
The technician shared all the details with my tenant about bedbugs and you can imagine that didn’t go over well without communicating that to me. I called in to see if they could give me an email or some kind of report. The said $1500 to start treatment no other information was provided.
I’ve referred Bug-N-A-Rug countless times throughout my seven year as a real estate agent. This company is well known in our area for being honest and trustworthy. As far as I’m concerned if Stan, Stuart, and the rest of the team says something you can take it to the bank!
Brailey did a complete termite inspection inside and outside of my home. When done, he came back to provided a verbal report. He was on time, polite and respectful. I will request him for my future inspections.
Great company, staff and very informative. I’m very happy to have found out about this company and to have them servicing our home! Every time I’ve needed their service, they have been there, friendly and professional service.
We signed up for a pest control contract and have been extremely happy! The office staff is friendly and the technicians are knowledgeable! Great customer service, response time, and cost!! Highly recommended!!
Bug-N-A-Rug saved my house!! We had company over one weekend and all of a sudden were swarmed with “water bugs”! We called Bug-N-A-Rug and they came out immediately to assess and fix the situation. They explained the whole process and gave …
I didn’t know who to call for a problem at a client’s House. I met Bug-N-A-Rug by chance, and we have been doing business ever since. very dedicated crew, Impressive equipment. Very happily will refer to anyone I know. Top notch operation.
I was delayed by traffic and notified the office. Kristin didn’t waste time as she completed the exterior and was ready to do the interior as soon as I arrived. Always professional and friendly!
I just met with Valerie, our new pest technician. She was amazing, explained every step of the service, on my level. Not a bunch of industry jargon that was hard to understand. I will be requesting her for our quarterly services.
We used to have Eddie do our pest control, since he is no longer with the Company, Travis took over, he is as thorough and we are pleased with his service.
Travis was extremely professional and courteous. From observing his demeanor and work practices, it was obvious he has a very high standard for all that he does. Will continue to use Bug-N-A-Rug for all our pest control needs.
Cameron went above and beyond. Very knowledgeable, even responded to after hours text messages with answers to our questions. Hot time of year to be in a crawl space but it looks great! Thanks for looking out for my real estate clients over the years and now my personal dwelling.
Called on Monday for a service call, Valeria was out the next day to get everything handled. She was friendly, gave good information and feedback, and knocked the job out quickly. Would suggest Bug N A Rug to anyone in Wilmington area who needs their services!
Bug-N-A-Rug customer service is top notch. Danny, the service manager, was supremely attentive to my needs. We were under a termite bond and when termites showed up (these things happen) Danny did everything he could to make it right. In …
LOVE Mark! He is not only the Exterminator, he is the Terminator! Thanks for all you do to keep the 6 legged creatures out of my house….There is a good reason this company has an A+ rating from the local BBB. Love Hunter and Trevor, too!!
Brandon went above & beyond, even cleared the cobwebs from our front porch! We have been customers for almost 15 years and never had one issue. These guys are great!
Bug-N-A-Rug Exterminators does monthly pest control and termite control for the Basilica Shrine of St Mary and St Mary Catholic School. Valerie is our technician. She is always punctual, professional, and cheerful. Would highly recommend …
Absolutely the best – they have service our home since I moved to the coast 4 years ago – professional, prompt, SO easy to work with and do a FABULOUS job!!
First class from the sign up through the job itself. Great folks that provide even better service. Well worth the investment to protect your family and home. I’d recommend them to anyone looking for a Pest Management Professional to service your needs.
I’ve been with Bug-in-a-Rug since 2004, and the technicians are always prompt, friendly, and extremely knowledgeable. I am comforted knowing they will take care of my home as if it were theirs.
Although there was a missed appt yesterday, they did call to let me know the tech had car problems. The tech was right on time today. He was professional and pleasant and did a thorough job
I personally like to read reviews about companies before we hire them to perform some service. I had heard positive comments about Bug-N-A-Rug prior to use contacting them. We hired Bug-N-A-Rug to perform our termite inspection prior to …
This company has been providing exceptional customer service to me for the last few years. They have been taking care of pest control/termite protection as well as humidity control in the crawl space. I have encountered several challenges …
I have used this company for two years as part of a 10 year termite bond. When BUG-N-A-RUG came to treat my home for termites two years ago, I would say that they did great work. The crew showed up when they were supposed to, they were …
They are so wonderful to work with!! I had a bedbug emergency and had another pest control company that was working with my apartment complex reschedule my service date on me. I needed the job done before the infestation became worse and …
Valeria was friendly and professional. She sprayed inside and outside the house and also sprayed the shed where I mentioned to her about some bugs I had seen. Then she went into the very narrow crawlspace to do a thorough termite …
I think Bug-N-A- Rug services our house every 3 months. They have the best people working for them. Every time they come here they do a thorough job and are very pleasant. Today was Scott. Great guy.
These guys were great! About 10 months ago I had a bed bug problem. They came in, assessed the situation, brought their heating machines, and hit the entire 3000 sq ft apt ! Then, when a few bugs survived and showed up again inside the 2 …
Brandon was a pleasure. He of course showed up on time, made sure to put on his booties (mask was on before he stepped up on the porch) and let me know his name and what he was here to do. He was methodical, making sure to ask me if I …
Very personable and professional. Kept me informed to where the applying the treatment and what they were using. The job was done quickly. Thanks for a job well done!
Ryan was a PHENOMENAL help with a recent home inspection. He went above and beyond to do a full check up on the house and even called me to inform me of a couple specific details. I’m very impressed with his honesty and integrity with the report. Very professional!
Larry and his partner did a great job. Larry was professional, friendly, explained all that related to the termite treatment and associated paperwork, and answered questions clearly and completely . You can send him back to my house anytime. Good job.
I bought a house August 2018. They had a termite bond on the house and a sump pump and dehumidifier under the house. They had also encapsulated my crawl space. They came back over 10 times to get it right. It’s still not right. The …
My technician was on time, very helpful and friendly. Answered all of my questions in a professional manner. I like their Guarantee as well they will come back out and spray if the first treatment doesn’t work.
Nick was friendly, professional and efficient. He listened to the types of bugs we had recently been seeing and provided us with helpful information prior to applying treatment.
David is very professional when he comes to service our office. Always willing to go above and beyond. We are very thankful for all he does when he comes to our office as well as how friendly he is.
Shannon was very thorough and respectful of our home as well as the beds around the foundation. Nice, neat and efficient application. We are very pleased with Bug-N-A-Rug Exterminators and will continue to use their excellent services.
I recently had Bug-N-A-Rug service two properties for me. Both techs were very nice, and polite. They arrived on time and even called on the way over. Great experience! I will continue to use this company in the future.
In North Carolina, we’ve got BUGS, so this is a very important part of home maintenance! We’ve been using the Bug-N-A-Rug service for a year now and they are always a pleasure to work with. Professional, expedient, always on time, friendly and has answers to my many questions!
I have been using Bug-N-A-Rug for 18 years now and I have never had a bad experience. How can you go wrong when they guarantee their service? Friendly, knowledgeable, respectful and honest people. Go local!
We have been working with Walen and he has been absolutely amazing. Our problem was very nerve racking as the property operates as a vacation rental. Walen was very thorough with his investigation, came up with a comprehensive plan for …
Bug-N-A-Rug has had all my business since I bought this house. Very impressive overall – the people are friendly, competent, and quick. One problem that emerged long after an installation was fixed quickly and without any cost or hassle. Highly recommended.
I used another service first, (BUGNO) because Bug-n-a-rug was so busy; they couldn’t schedule me for 2 weeks.
It was a waste of money! Trap was set in poor location (easy access, I guess!), …
W Zac is a really great guy. So, are all the people that in the come out! They always shut the gates and all that! They let me know when the service time is, so the dogs are not out and about in the yard. i recommend this company and have been with them I think 15 years!
Kristin took the time to explain how best to approach controlling the inevitable pests we have in coastal Carolinas. She was prompt, courteous and professional. I hope Kristin is our tech for futures treatments.
Used them for the first time yesterday as this company was referred to me by my brother in law. I have to say that I was extremely impressed with the professionalism of the company. Walen was the technician that came out to my house. …
Charlie has been a god send through this entire experience. THANK YOU for making everything feel so seamless and easy. Will be recommending to everyone! Update after first service to encapsulated crawlspace: Still 100% amazed at the …
Thank you, Trevor, for your efficient, professional and thorough quarterly pest control interior and exterior pest treatment service performed today. Always a welcome service and great result: no bugs!
WELAN did an excellent job at our residence in ridding our house of rodents in the attic and the crawlspace. And with his assistant RICARDO, they also put screens on the gable vents and installed a new crawlspace door to eliminate repeat …
Mr.Travis was friendly and professional.He did a very complete job of making sure we were fully protected from any pests. He was a true pleasure to work with. If your scheduling permits we would very much like to have him back for all of our services. Thank you Jim Smoots
The technician, Zach, is great. Prompt, friendly, professional, asks about concerns and deals with them. Bug in a Rug has always been extremely responsive. If there is a problem they come and deal with it. Great about scheduling.
I have used this service before and am equally satisfied with the results. Not too long ago I had repair person come to do work under the house and I told them to be careful not to loosen any seams or plugged holes because I spent dearly to …
We’ve been with Bug-N-A-Rug for almost 12 years. Their technicians are great! On our last service, Trevor was communicative and professional. He and his teammate did quick, efficient work. They were both so friendly. Customer service attitude was above and beyond! 🙂
Very professional and on time. They answered all our questions and did an excellent job. Very much recommended. Office staff is very friendly when calling and asking questions.
Terrell is such a nice guy! He is very professional and friendly. He is patient and friendly when answering my little boys questions about his job. We love when Terrell is our technician.
We subscribed to their continuous service now. Very very thorough and informative. Super helpful. Super nice. I’m VERY happy with them. Hunter was fantastic for our first service and was super patient knowing how I fear the gross palmetto…lol. THANK YOU GUYS SO MUCH.
Your Review: (5 Stars) Travis, as usual, on time, professional, courteous and always willing to answer questions and explain the service he is doing. This service he took the time to explain the termite service to renew the termite bond as …
Travis is a pleasure to work with. He is on time, courteous, and always notes to call him if we have any problems between services. Very professional and a great credit to Bug-N-A-Rug.
Had a squirrel, rat and cockroach infestation in my attic. Walen and Mo initiated a two week program that caught and eliminated the squirrels and rats and exterminated the cockroaches. I am extremely pleased with the performance and …
Moss and his partner did a great job to take care of spraying the interior and exterior of our property. I also appreciate Moss answering my questions and explaining the process. Last,but not least, the ladies I talked with to set up my current and future appointments were very kind and helpful.
Great team.
Have had good luck with these guys so far, always on time and are proactive about calling me to schedule quarterly treatment. It’s nice to not have to worry about remembering to call, they’re always on top of it. Technicians arrive in the …
They were able to schedule me a next day service in a difficult situation, and Hunter was absolutely fantastic! He is so knowledgeable and pleasant to interact with. I truly appreciated his attention to detail and all the great information …
Ricardo is so helpful! He treats our property inside and out and also addresses any special concerns. This trip it was carpenter ants going in a crack. Before he left the property the ants we’re already on the bait that he placed. Thank you Ricardo and Bug in a Rug!
Bug-N-A-Rug has taken care of our home for years. The techs are very professional and knowledgeable. We have been extremely happy with their service (termite bond & routine pest control). -Angela & Wayne Carter
Walen is tops at his profession. He is courteous, has attention to detail. I would recommend his service to anyone who’s in need of wildlife removal and repairs.
Easy to work with!
Awesome service
Great service!
Excellent service
Very good!
I recommend them
Great Company to work for
Full service excellent
Great service
Professional, punctual, polite, informative.
Nice work, good service.
Good Service and very polite.
Always excellent customer service!!!
Great customer service
Very efficient
Very professional
Great job, professional tech.
They did a great job
Excellent customer service and support!
Quick, friendly and efficient!
Love these folks! For all your bug needs.
They were great to work with
Walen is awesome technician!
Chris helped us out i an urgent situation, no bugs here now!
Great service as always! Thank you, Michael B.
Helpful very good with our problem.
Great service. On time. Great people.
Have had them out 3 times and still having to deal with same isdye
Perry was on time, polite , very pleasant and thorough.
Very good work. Informative and trustworthy.
They are very knowledgeable and so very helpful
Outside perimeter for fleas they made my summer last year and i will call them back for this year.
Efficient, on time, cooperative, friendly….who could ask for more!
Very friendly and knowledgeable employees.
Knowledgeable, courteous and helpful. Great customer service and value.
Professional, knowledgeable and personable. Bug-N-A-Rug is the best!!!
Brailey was on time, professional, and efficient. Thank you very much!
Did my termite inspection prior to closing on my house for $50, great value.
JP was knowledgeable, friendly and on time. Thanks.
Great to work with! Dependable and efficient. They always do a nice job!
They took care of our ants, quick service. Office staff was awesome.
The team is nice and they do a good job overall.
Very professional. Highly recommend. Service was done on time.
Our Representative listened to my concerns and addressed each one of them. Thank you for your professionalism.
Always first class customer service! We can always rely on Bug-N-A-Rug for not only our own home but for our clients!
Big Waste of Money!! Do not call them for rodents.. they will overcharge you and give you a few sticky pads which you can get ten for under 10 on Ebay..
They provide excellent service and are always helpful and professional.
Matthew King was very courteous and professional. He went above what was expected.
good job
Affordable and quality service bought some furniture second hand and got bugs from it but just one treatment and they were gone!
Morris was amazing – spot-on time, cordial, fast, and thorough. Can’t ask for more!
Couldn’t ask for better. We love Kristin. Every single time!
Very friendly, polite, and professional. Took care of business in an efficient manner.
The technician, Mr. Ahern, provided prompt, friendly and efficient service,
Kristin is always friendly and professional. Thank you
David was on time. professional and provided great service!
Scott is my favorite technician…he is always timely and does a thorough job. Thank you Scott!
Eddie always does a thorough job and always explains what he has done and seen while do do treatment.
Awesome people! Absolutely love how great you guys take care of us!! Always a mile beyond in service!
Deceptive business and billing practices. They pretended they were doing crawlspace inspections and billed for it, but were only doing ‘exterior inspection’
Mark was very thoughtful and advised us how to better prevent pest problems by improving the seals at points of entry.
I had a great experience using Bug-N-A-Rug. Walen with pest control went above and beyond to get my issue fixed. …
Mike always goes above and beyond when executing his general inspection and treatment! Thank you Mike!
I think my technician is very thorough. Friendly to us who works well with our dogs
Good guy! Very knowledgeable about his business. Made good recommendations and gave us good explanations of what was being done.
Very professional company and service technicians.
Perry was timely, polite, professional, and knowledgeable. Simply superior service that will keep our business.
Friendly and professional service. Customer service took the time to answer my questions o the impact of their products on my pet.
great service good job done.
Val was great! She is very knowledgeable, honest, and didn’t perform any unnecessary services.
They are incredible. They take care of my house and my wrighrsville beach office. Very fast response time and I’ve had 100% satisfaction! Highly recommend.
Tyler was out today and did a fantastic service. Knocked down wasp nests I did not know I had. Inside, outside service. Very thorough.
I was able the get my problem solved. I’ve been a customer for over 3 years. They have always been polite and given excellent service.
Sam was professional, efficient and personable! Thank you, Sam, for servicing our home and installing termite protection!
Always the bestest!! We love Kristin, though the guys have always been great too!
Diggs was most professional. I was very happy with his work and his explanation of each step of the process.
I have a home daycare so cannot spray during the week when the kids are here, but I was hoping they could do something as my battle with roaches was not working and I felt I could use professional help. I’ve had someone here three times …
Great service and courteous and professional.
This company does not monitor their email, sends email blast reminders for appointments, takes it upon themselves to schedule, come, then bill for services. When I called a moment ago to cancel, the person I spoke with was rude and said …
Joe was quick to respond to a possible termite “sighting” but it was a false alarm. We appreciate his expertise and prompt attention
Bug-N-A-Rug is an extension of the property management services that my company provides, so it is important that they communicate effectively and kill bugs!!! I shall not forget the Saturday that ants invaded 4 vehicles parked in one of …
$135 bucks and spent 10 minutes here! Make another choice! ! DEFINITELY Calling the better business Bureau! Attorneys don’t make that in 10 minutes! ! It will be posted at New Hanover Regional medical center!
Great business . A pleasure to work with from initial call to on-site. Very courteous, professional and thorough. Recommended!
Great job spraying both inside & outside for pests. Tech arrived on time, wire a mask, & was very courteous.
Hunter worked on our yard and he did a very thorough job. We are very happy with his work.
Been using them for 3 years
Pro techs keep you informed & punctual
The staff and employees at Bug-N-A Rug are top notch. As a Realtor that specializes in the listing, marketing and sale of residential real estate – I can say without hesitation that Bug-N-A Rug offers solutions with not only pest control …
Brandon is great. He’s a professional who pays attention and works well. I have absolutely no complaints about his work and his attentiveness.
The tech arrived on time ,was polite and treated all areas of concern.
Ahern did a quarterly treatment at our home. He is extremely meticulous and thorough. Very professional manner.
They were able to get me on the schedule quickly and I felt the tech was efficient but thorough while he was on site.
I am very satisfied with the service provided by Eddie B. He is always on time, does a thorough job and is respectful of our home and property.
The very best of the best! Top shelf! They know what they’re doing. I highly recommend them! They will get rid of your big problem!!!
I’m a real estate agent that always using Bug-N-A-Rug, they’re reliable, cost effective and always on spot with inspections! Great Company, highly recommend to other agents and clients!
I highly recommend Bug-N-A-Rug, I made one call and Stan’s team was out to our office location in less than a day. We had ants everywhere and since they came and knocked them out they have yet to return. Thanks for the quick turn around guys!
Diggs work is always tops! Great job.
They are very knowledgeable, friendly and pet friendly! They are the only pest company I know that can prevent and kill fleas and guarantee it. I’ve used other pest companies and they just kept charging money, and could not kill fleas!!
Whalen has been above and beyond helping us take care of our issues . We have been doing business with them for years and have a regular service contract which has worked out very well. Try them!
Ahern B did our yearly inspection and treatment today. He was prompt and provided first rate service. He cheerfully answered our MANY questions. Excellent.
They do a great job, always professional
Every month they send a different tech. They are all about making money , they are unprofessional, and very rude. The last guy Justin was smoking and talking on phone while servicing my house , his clothes were dirty and stained, and his …
Diggs was very friendly and did his job professionally. We would welcome him back anytime our home needs service.
Valerie was very pleasant and assured me bug n a rug will be staying open (as of today) but they were not treating the interior, which was fine by me. It was nice to see a smiling face… from 6’ away 🙂
I absolutely love this company. I use the Hampstead office and whenever I call, I’m instantly connected with a well spoken staff member, that answers any and all questions I might have. I’m not one to write reviews but, this company all …
You would be better off buying a bottle of Raid from Walmart then to have them come out and spay sugar water on the floor.. I would not recommend them to anyone… to your response the Balance was paid in full.. I did let it go to …
Brailey was extremely professional, knowledgeable and friendly. I would like to request that he be the main technician to manage my account and services if at all possible – thank you.
This was our first service with Bug-N-A-Rug, and Stacie was very professional and personable as well! I was very pleased with the service and with Stacie!
Kristin does a very good job of taking care of the inside and outside of my house. She always ask if I have any issues with bugs inside and outside and if so she does not hesitate to take care of any issues.
Larry, Arrived on time, completed a detailed treatment for mole crickets in a professional and timely fashion. This is the best service and enjoyment talking with Larry as he works.
The technician shared all the details with my tenant about bedbugs and you can imagine that didn’t go over well without communicating that to me. I called in to see if they could give me an email or some kind of report. The said $1500 to start treatment no other information was provided.
I’ve referred Bug-N-A-Rug countless times throughout my seven year as a real estate agent. This company is well known in our area for being honest and trustworthy. As far as I’m concerned if Stan, Stuart, and the rest of the team says something you can take it to the bank!
The office staff explained the plan and the services offered. Travis was punctual, polite, professional and thorough. He explained what he was doing.
Brailey did a complete termite inspection inside and outside of my home. When done, he came back to provided a verbal report. He was on time, polite and respectful. I will request him for my future inspections.
Great company, staff and very informative. I’m very happy to have found out about this company and to have them servicing our home! Every time I’ve needed their service, they have been there, friendly and professional service.
Great customer service! Friendly employees that go above and beyond to take care of the customer. Fantastic work and reasonable prices.
We signed up for a pest control contract and have been extremely happy! The office staff is friendly and the technicians are knowledgeable! Great customer service, response time, and cost!! Highly recommended!!
Bug-N-A-Rug saved my house!! We had company over one weekend and all of a sudden were swarmed with “water bugs”! We called Bug-N-A-Rug and they came out immediately to assess and fix the situation. They explained the whole process and gave …
I didn’t know who to call for a problem at a client’s House. I met Bug-N-A-Rug by chance, and we have been doing business ever since. very dedicated crew, Impressive equipment. Very happily will refer to anyone I know. Top notch operation.
Kristin was on time, polite, pleasant and very thorough. She was considerate of our pets as well. We are very pleased with her service!
I was delayed by traffic and notified the office. Kristin didn’t waste time as she completed the exterior and was ready to do the interior as soon as I arrived. Always professional and friendly!
Technician was prompt and efficient explaining entire procedure
I just met with Valerie, our new pest technician. She was amazing, explained every step of the service, on my level. Not a bunch of industry jargon that was hard to understand. I will be requesting her for our quarterly services.
We used to have Eddie do our pest control, since he is no longer with the Company, Travis took over, he is as thorough and we are pleased with his service.
Travis was extremely professional and courteous. From observing his demeanor and work practices, it was obvious he has a very high standard for all that he does. Will continue to use Bug-N-A-Rug for all our pest control needs.
Cameron went above and beyond. Very knowledgeable, even responded to after hours text messages with answers to our questions. Hot time of year to be in a crawl space but it looks great! Thanks for looking out for my real estate clients over the years and now my personal dwelling.
Called on Monday for a service call, Valeria was out the next day to get everything handled. She was friendly, gave good information and feedback, and knocked the job out quickly. Would suggest Bug N A Rug to anyone in Wilmington area who needs their services!
Suzann Graf
3:58 PM (16 hours ago) …
Bug-N-A-Rug customer service is top notch. Danny, the service manager, was supremely attentive to my needs. We were under a termite bond and when termites showed up (these things happen) Danny did everything he could to make it right. In …
LOVE Mark! He is not only the Exterminator, he is the Terminator! Thanks for all you do to keep the 6 legged creatures out of my house….There is a good reason this company has an A+ rating from the local BBB. Love Hunter and Trevor, too!!
Brandon went above & beyond, even cleared the cobwebs from our front porch! We have been customers for almost 15 years and never had one issue. These guys are great!
Bug-N-A-Rug Exterminators does monthly pest control and termite control for the Basilica Shrine of St Mary and St Mary Catholic School. Valerie is our technician. She is always punctual, professional, and cheerful. Would highly recommend …
Absolutely the best – they have service our home since I moved to the coast 4 years ago – professional, prompt, SO easy to work with and do a FABULOUS job!!
First class from the sign up through the job itself. Great folks that provide even better service. Well worth the investment to protect your family and home. I’d recommend them to anyone looking for a Pest Management Professional to service your needs.
I’ve been with Bug-in-a-Rug since 2004, and the technicians are always prompt, friendly, and extremely knowledgeable. I am comforted knowing they will take care of my home as if it were theirs.
Although there was a missed appt yesterday, they did call to let me know the tech had car problems. The tech was right on time today. He was professional and pleasant and did a thorough job
I personally like to read reviews about companies before we hire them to perform some service. I had heard positive comments about Bug-N-A-Rug prior to use contacting them. We hired Bug-N-A-Rug to perform our termite inspection prior to …
This company has been providing exceptional customer service to me for the last few years. They have been taking care of pest control/termite protection as well as humidity control in the crawl space. I have encountered several challenges …
I have used this company for two years as part of a 10 year termite bond. When BUG-N-A-RUG came to treat my home for termites two years ago, I would say that they did great work. The crew showed up when they were supposed to, they were …
They are so wonderful to work with!! I had a bedbug emergency and had another pest control company that was working with my apartment complex reschedule my service date on me. I needed the job done before the infestation became worse and …
Valeria was friendly and professional. She sprayed inside and outside the house and also sprayed the shed where I mentioned to her about some bugs I had seen. Then she went into the very narrow crawlspace to do a thorough termite …
I think Bug-N-A- Rug services our house every 3 months. They have the best people working for them. Every time they come here they do a thorough job and are very pleasant. Today was Scott. Great guy.
These guys were great! About 10 months ago I had a bed bug problem. They came in, assessed the situation, brought their heating machines, and hit the entire 3000 sq ft apt ! Then, when a few bugs survived and showed up again inside the 2 …
Brandon was a pleasure. He of course showed up on time, made sure to put on his booties (mask was on before he stepped up on the porch) and let me know his name and what he was here to do. He was methodical, making sure to ask me if I …
Very personable and professional. Kept me informed to where the applying the treatment and what they were using. The job was done quickly. Thanks for a job well done!
Ryan was a PHENOMENAL help with a recent home inspection. He went above and beyond to do a full check up on the house and even called me to inform me of a couple specific details. I’m very impressed with his honesty and integrity with the report. Very professional!
Larry and his partner did a great job. Larry was professional, friendly, explained all that related to the termite treatment and associated paperwork, and answered questions clearly and completely . You can send him back to my house anytime. Good job.
I bought a house August 2018. They had a termite bond on the house and a sump pump and dehumidifier under the house. They had also encapsulated my crawl space. They came back over 10 times to get it right. It’s still not right. The …
B. Shannon has a good reputation in St. James and Bug-N-A-Rug is lucky to have him.
My technician was on time, very helpful and friendly. Answered all of my questions in a professional manner. I like their Guarantee as well they will come back out and spray if the first treatment doesn’t work.
Nick was friendly, professional and efficient. He listened to the types of bugs we had recently been seeing and provided us with helpful information prior to applying treatment.
David is very professional when he comes to service our office. Always willing to go above and beyond. We are very thankful for all he does when he comes to our office as well as how friendly he is.
Shannon was very thorough and respectful of our home as well as the beds around the foundation. Nice, neat and efficient application. We are very pleased with Bug-N-A-Rug Exterminators and will continue to use their excellent services.
I recently had Bug-N-A-Rug service two properties for me. Both techs were very nice, and polite. They arrived on time and even called on the way over. Great experience! I will continue to use this company in the future.
In North Carolina, we’ve got BUGS, so this is a very important part of home maintenance! We’ve been using the Bug-N-A-Rug service for a year now and they are always a pleasure to work with. Professional, expedient, always on time, friendly and has answers to my many questions!
We have been with them for years. Very satisfied!
I have been using Bug-N-A-Rug for 18 years now and I have never had a bad experience. How can you go wrong when they guarantee their service? Friendly, knowledgeable, respectful and honest people. Go local!
We have been working with Walen and he has been absolutely amazing. Our problem was very nerve racking as the property operates as a vacation rental. Walen was very thorough with his investigation, came up with a comprehensive plan for …
Bug-N-A-Rug has had all my business since I bought this house. Very impressive overall – the people are friendly, competent, and quick. One problem that emerged long after an installation was fixed quickly and without any cost or hassle. Highly recommended.
Efficient and if you aren’t totally satisfied, they’ll hightail it back until you are!
I used another service first, (BUGNO) because Bug-n-a-rug was so busy; they couldn’t schedule me for 2 weeks.
It was a waste of money! Trap was set in poor location (easy access, I guess!), …
W Zac is a really great guy. So, are all the people that in the come out! They always shut the gates and all that! They let me know when the service time is, so the dogs are not out and about in the yard. i recommend this company and have been with them I think 15 years!
Kristin took the time to explain how best to approach controlling the inevitable pests we have in coastal Carolinas. She was prompt, courteous and professional. I hope Kristin is our tech for futures treatments.
Used them for the first time yesterday as this company was referred to me by my brother in law. I have to say that I was extremely impressed with the professionalism of the company. Walen was the technician that came out to my house. …
They respond when you call. The job gets done. Professional.
Charlie has been a god send through this entire experience. THANK YOU for making everything feel so seamless and easy. Will be recommending to everyone! Update after first service to encapsulated crawlspace: Still 100% amazed at the …
Thank you, Trevor, for your efficient, professional and thorough quarterly pest control interior and exterior pest treatment service performed today. Always a welcome service and great result: no bugs!
Lewis was super friendly and personable and answered all the questions I had. My dog also loved him!
Technician arrived on time and provided all professional services requested. Highly recommended!
WELAN did an excellent job at our residence in ridding our house of rodents in the attic and the crawlspace. And with his assistant RICARDO, they also put screens on the gable vents and installed a new crawlspace door to eliminate repeat …
Mr.Travis was friendly and professional.He did a very complete job of making sure we were fully protected from any pests. He was a true pleasure to work with. If your scheduling permits we would very much like to have him back for all of our services. Thank you Jim Smoots
The technician, Zach, is great. Prompt, friendly, professional, asks about concerns and deals with them. Bug in a Rug has always been extremely responsive. If there is a problem they come and deal with it. Great about scheduling.
I have used this service before and am equally satisfied with the results. Not too long ago I had repair person come to do work under the house and I told them to be careful not to loosen any seams or plugged holes because I spent dearly to …
Initial step to 10 year plan. Very easy to work with and schedule. Chris was very patient and explained every step.
We’ve been with Bug-N-A-Rug for almost 12 years. Their technicians are great! On our last service, Trevor was communicative and professional. He and his teammate did quick, efficient work. They were both so friendly. Customer service attitude was above and beyond! 🙂
Very professional and on time. They answered all our questions and did an excellent job. Very much recommended. Office staff is very friendly when calling and asking questions.
Mr Diggs was very knowledgeable, friendly and personable. Well done! Highly recommend Bug-N-A-Rug
Ryan was very nice and professional. He gave me my estimate and they got me scheduled quickly!
Terrell is such a nice guy! He is very professional and friendly. He is patient and friendly when answering my little boys questions about his job. We love when Terrell is our technician.
We subscribed to their continuous service now. Very very thorough and informative. Super helpful. Super nice. I’m VERY happy with them. Hunter was fantastic for our first service and was super patient knowing how I fear the gross palmetto…lol. THANK YOU GUYS SO MUCH.
Your Review: (5 Stars) Travis, as usual, on time, professional, courteous and always willing to answer questions and explain the service he is doing. This service he took the time to explain the termite service to renew the termite bond as …
Travis is a pleasure to work with. He is on time, courteous, and always notes to call him if we have any problems between services. Very professional and a great credit to Bug-N-A-Rug.
Had a squirrel, rat and cockroach infestation in my attic. Walen and Mo initiated a two week program that caught and eliminated the squirrels and rats and exterminated the cockroaches. I am extremely pleased with the performance and …
Moss and his partner did a great job to take care of spraying the interior and exterior of our property. I also appreciate Moss answering my questions and explaining the process. Last,but not least, the ladies I talked with to set up my current and future appointments were very kind and helpful.
Great team.
Have had good luck with these guys so far, always on time and are proactive about calling me to schedule quarterly treatment. It’s nice to not have to worry about remembering to call, they’re always on top of it. Technicians arrive in the …
They were able to schedule me a next day service in a difficult situation, and Hunter was absolutely fantastic! He is so knowledgeable and pleasant to interact with. I truly appreciated his attention to detail and all the great information …
Ricardo is so helpful! He treats our property inside and out and also addresses any special concerns. This trip it was carpenter ants going in a crack. Before he left the property the ants we’re already on the bait that he placed. Thank you Ricardo and Bug in a Rug!
Bug-N-A-Rug has taken care of our home for years. The techs are very professional and knowledgeable. We have been extremely happy with their service (termite bond & routine pest control). -Angela & Wayne Carter