They leave half or the garbage sitting there. They drop stuff all over the road and leave it there. They’re always late and animals end up getting into the garbage
Very nice people (both lady on the phone and driver), very attentive to my needs, and at the best price. Will use again and recommend. Thank you Aiken!
Very happy with Aikens garbage pick up while the entire street waits weeks for garbage pick up from a different company ours is picked up kindly on time weekly.
They perform our garbage and recycling curb pick up,they always make sure to put bins back on curb instead of laying on street,very professional outfit
Another great Ellwood City area company that just does it right!! Punctuate with their dumpster deliveries and 5 star employees who go above and beyond to help their customers.
Was charged for garbage tags that I never received. They admitted that the tags were lost in the mail but refused to send me out more tags or give me a refund. They basically robbed me. …
They provide large cans at a good price, but the guys who pickup the garbage never flip the lid shut and the can gets a bunch of water in it! The recycling guys do a great job and Always close the lid. Thanks recycling guys. Garbage guys take notice!
Ever since they took over city trash removal. Cost doubled per week and service dropped drastically. Very unprofessional and they cannot keep up with the demand of reasonably getting the garbage stickers out to people. …
Good price.
Drop off and removal were done as scheduled.
I wasn’t sure what box was needed. They worked with me and gave me the right information needed to get the job done right.
Service is always great. Storage unit prices are the best around. Flexible with the dumpster return times if you need it. Great dealing with family operated business.
Aiken is by far the best and most reliable service if you are in need of dumpster rubbish removal. Over the past 5 years I have used them well over twice a year and their service and prices are always great!
They stole my large garbage cans on wheels. Then stayed I have to have proof that it was out at the curb. Stayed someone else might of stolen it. It was full of trash no one else would of taken it.
We have worked with Aiken Refuse for the past 2 years. They have been very easy to work with and a pleasure to be in business with! Their team is very responsive as well and always answers any questions we may have.
Started out okay. Ordered, what was supposed to be, the first of 5 ten yard dumpsters. Gave them specific instructions for delivery. They completely ignored them and absolutely destroyed my yard with their truck. Called Five times to …
They were the lowest price I could find in the New Castle area for a small (10 yard) dumpster. I was in a pinch and they squeezed me in and delivered the next day. You can keep it for two weeks. They picked up two days after I called for collection. Very nice to work with!
I am tired of calling, only to hear the young lady tell me a bunch of lies. I refuse to pay any back payments for tags. I was supposed to get them in February, but received another permission letter. I called in November , January and February
I watched Aiken employees spill garbage everywhere trying to load into their truck. They picked up some but left a bit, now it’ll be blowing around our neighborhood, and I believe that’s technically littering.
Aiken is awarded a 3 year contract for City of New Castle. To date I have paid $70.50 for trash tags (March 13, 2020). As of April 7, 2020 I have not received the trash tags. Call Aiken repeatedly no answer and voicemail is full. Finally …
I use Aiken Refuge for a lot of construction cleanup‘s with their large rolloff boxes they are always on time and do a great job anytime I call them they are very kind and courteous we also use Aiken Refuge for our dumpster for residential …
This company by far meets every expectation on a professional level. I’m very forgetful and receive a phone call every 3 months from them as a reminder that I forgot to pay them for their excellent service.
This company is forced on the people on the city. You get fined if you do not use their company-even if you have a vacant home or do not need their service. They say they mail tags for trash but do not. The mail app and ring cam prove they rip people off. Can’t wait until the city is done with this horrible company.
Garbage tags for city of Newcastle were paid for we’re paid for by credit credit card over the phone with company refuse to send the tags to my home until the money cleared the bank once the Money cleared the bank they Business …
They pick up on time, never leave a mess, and have always given an adequate explanation if something couldn’t be taken. I’m a resident of the City of New Castle and our service has never been better!
I don’t EVER put reviews let alone negative ones. But I called to get a price on a dumpster, the first person that answered was so rude, but she had to put me on hold to transfer to someone else, while on hold the phone hung up so I called …
I have always used Aiken for clean out. I also have no issues with the yellow stickers. I have always had a quick and professional response when calling.
We chose Aiken when we first moved to Ellwood City and couldn’t be happier. All of the employees from office personnel to refuse men are very nice, helpful and go above and beyond for customers!
1130 main st Enon Valley…..I was one of the customers that got switched over when you combined with Davis. I have always payed my bill on time and today my garbage was not picked up. Now I’m being told that I owe $48 for my new bill. …
They don’t let you know when your payments aren’t going through. You have to call them (and they won’t answer or return messages). When you do manage to get in touch with somebody they’re rude and don’t care at all what the problem is. I …
Rented a dumpster off of them. When they picked up they pushed the dumpster into my garage door, creasing and denting it in the process. Was told they would replace the panels that were damaged or if it was cheaper, replace the door. Called …
Terrible customer service & the company does not hold up their end of the deal. We ensured seven times with customer service agents, and the gentleman who dropped the dumpster off, that our dumpster would be picked up by the latest possible …
I’ve been paying for Aiken’s tags for New Castle trash pickup since the contract was switched over earlier this year. Pay automatically every quarter. Never had a problem until this last payment. Money was taken and tags were never sent. I …
I recently moved to new castle, second time ordering tags, $49 was taken out of my account 17 days ago and no tags in the mail. I called post office and they cannot help me, when I call Aiken even to place an order every female I speak to …
Apparently its common for them to not send out tags when payed for. I hope to God we get the blue bags back because this is just a scam. I received a later stating my tags will be two weeks late and the person who answered the phone said my …
This truck was replenishing the recycling container on the street (Not the job site), knocking down the trash can and running away. NO regards for the neighborhood. BAD!!!
We had trouble with another waste company. Had to many problems. Signed up with Aiken and I have never had any issues. They know how to treat their customers. The best!
Have been using Aiken since Tim Davis Refuse retired. They are always on time . Garbage can is left upright with lid on. Used roll off dumpster for a construction project . Superior service .
Ive been using Aiken for a few years now and theyve always been wonderful. Mr. Davis picks up at my home, he is so kind. If i have something in the way and he cant get to my dumpster he always comes back later. The office ladies are also …
Have had Aiken for a few years now after my previous refuse service retired. I have had terrific service and polite customer service when I call. I have been very pleased with their service and we have used their dumpster service several times.
Aiken Refuse is a great family owned local business that always does what they say they are going to do. They are the only company that I use for my dumpster needs. They are friendly, professional and have the best prices.
I couldn’t ask for a more reliable trash collection company! Aiken always shows up on time. Great communication and a fair price. Once a year our borough has a community clean up day. Aiken Refuse is the best!
They are very quiet and considerate when picking up the garbage and the recycle bins. When they empty the bins they turn them upside down If you Forget to put out your bin all you have to do is look out side .If the bins on your street are …
These people commit fraud. They made me pay for garbage service for the prior owner because they hadn’t paid it, and claimed this was a law from New Castle. I went to city hall where the lady there told me there is no such law. These people are thieves.
Have always shown up and taken our refuse. They never leave can strewn or tossed about. So quiet we never hear them. I would definitely recommend. Hopefully they will able to maintain their quality service, it’s appreciated through these trying economic times.
These guys never miss picking up your trash, cans are always neatly put back. There were a couple instance when I forgot to put my trash out and they actually still went and emptied it for me, it was still close to the road but I felt they …
I think this company are a bunch of crooks wanting to charge people for garbage service in new castle even if they don’t need the service, the company is rediculous and I will never pay them a dime again , thank god I moved out of new castle
The day I saw an Aiken Refuse truck go past our house I immediately called and signed up for service. We had them years ago and were saddened when they closed their doors to residential service. Aiken is by far the BEST trash removal service around. They have never missed a pickup and do a great job. Thanks for coming back!!!
Our experience with Aiken Refuse has been wonderful. The office staff are always friendly and helpful. The actual service is remarkable. It is always picked up as scheduled and the cost is very reasonable. Extremely good company to deal with.
Last fall when I was extremely irritated and irate at my previous trash removal service, I called Aiken and I was able to speak with a person immediately. They were able to accommodate me and pick up my trash in the same week. The cost was …
Excellent company. So much better than the last company that New Castle used – where you had to buy the blue bags. Since I don’t live in New Castle (Florida instead) I had a tough time buying those stupid bags. It all seems to go smoothly now with Aiken and my mom is pleased with the service (she lives there in the house). Thanks.
Aiken, Shameful that you just “stop” collecting my 93 year old handicapped mother’s recycle bin with no prior notice. You claim she needs to renew her handicap form with her physician yet you don’t even have the first copy we sent you . So …
RELIABLE, GOOD VALUE, GOOD CUSTOMER SERVICE.
I began using Aiken in December of 2021. So far, they have not missed any pickups. They have done a great job so far. I have left an extra item a time or two …
I wish I could give zero stars. We’ve been strong-armed by this company from the inception of New Castle’s contract for refuse. We were in compliance with the rules and purchased tags every quarter until September they kept my $48 and sent …
Receptionist has no customer service value. This company knowing they are the only option will charge you for months that you didn’t even live in the property as a start out fee. Got charged for a quarter that I didn’t live hear. If you buy …
Company decides to use specific trash cans..we own literally the exact same trash bin. 96 gallons same brand. Still charged me for a new bin that they refused to take back, said I could trade my 130 dollar bin i just bought weeks ago for …
Fantastic service.
worst guys ever
Good service
Reliable 👍 …
Regular garbage service
Great company!!!
Very friendly personnel
Brian the driver is amazing and friendly
They are great and easy to work with!
Friendly, reliable, cost effective
Very Clear and Good Rates Fast and courteous Service would recommend highly
Very glad we switched services !
Great service!! I would highly recommend to anyone needing their service.
Lowest price in area and flexible with scheduling drop off and pick up
These guys do an awesome job.
Order a dumpster a week in advance, they never delivered it and no one was in the office for me to call!
Fast delivery of the dumpster we needed. Great service, very professional.
Great service. Dropped off and picked up without any issues.
Aiken Trash removal does a great job!
Excellent company, excellent people!! Highly recommend if you need any of these types of services!!! ……….Fast, friendly service!!
Have always been on time and neat in doing the job.
Great company very nice to do business with
I’ve seen these guys get out of their trucks and pick up trash that fell from the dumpster, bottom line is they care. Great job guys.
I have not a problem yet with the service.
Trash & Recycling are removed early. Nice people to deal with.
Always good service and never missed a pick up!
i had their dumpsters delivered to my house 4 times had no problem. best company i spent my money on . thanks aiken rolloffs
They leave half or the garbage sitting there. They drop stuff all over the road and leave it there. They’re always late and animals end up getting into the garbage
Have used them for years. They are always prompt with the delivery of the dumpster and leave it in the right spot. Their prices are the best around.
Great company to deal with!! Prices are definitely reasonable!!
They are consistent in their pickups and neat about placement of container.
great service at a reasonable price, I would recommend them to anybody
Very nice people (both lady on the phone and driver), very attentive to my needs, and at the best price. Will use again and recommend. Thank you Aiken!
Customer service sucks. Long hold time. Guess I’m going to valley instead of Aiken.
they come every week, as scheduled, and empty the trash can i leave near the road for them. thanks guys!
Always prompt and doing a great job! No complaints whatsoever.
Very happy with Aikens garbage pick up while the entire street waits weeks for garbage pick up from a different company ours is picked up kindly on time weekly.
They perform our garbage and recycling curb pick up,they always make sure to put bins back on curb instead of laying on street,very professional outfit
Great Dumpster company. They were able to squeeze a 20 yard in the tight alley behind my home. Very reasonable pricing. Thank you.
Another great Ellwood City area company that just does it right!! Punctuate with their dumpster deliveries and 5 star employees who go above and beyond to help their customers.
Was charged for garbage tags that I never received. They admitted that the tags were lost in the mail but refused to send me out more tags or give me a refund. They basically robbed me. …
Missed trash due to road work, Someone came and picked it up after hours in their personal vehicle. Above and beyond. Thank you.
They provide large cans at a good price, but the guys who pickup the garbage never flip the lid shut and the can gets a bunch of water in it! The recycling guys do a great job and Always close the lid. Thanks recycling guys. Garbage guys take notice!
Ever since they took over city trash removal. Cost doubled per week and service dropped drastically. Very unprofessional and they cannot keep up with the demand of reasonably getting the garbage stickers out to people. …
I have to use for my rental properties. Sometimes my tenants get the stickers and sometimes they do not. The process isn’t very consistent.
Good price.
Drop off and removal were done as scheduled.
I wasn’t sure what box was needed. They worked with me and gave me the right information needed to get the job done right.
Service is always great. Storage unit prices are the best around. Flexible with the dumpster return times if you need it. Great dealing with family operated business.
Aiken has given us good service at a reasonable price.
The staff is friendly and always very helpful.
Aiken is by far the best and most reliable service if you are in need of dumpster rubbish removal. Over the past 5 years I have used them well over twice a year and their service and prices are always great!
I’ve been very impressed with the service from Aiken Refuse at my residence in Franklin Township, Ellwood City. I would highly recommend them.
Paid for services never received the service and won’t refund the money bad company
They stole my large garbage cans on wheels. Then stayed I have to have proof that it was out at the curb. Stayed someone else might of stolen it. It was full of trash no one else would of taken it.
We have worked with Aiken Refuse for the past 2 years. They have been very easy to work with and a pleasure to be in business with! Their team is very responsive as well and always answers any questions we may have.
excellent company – timely quality service. have used them for our commercial business for many years… 5 stars!!!
Started out okay. Ordered, what was supposed to be, the first of 5 ten yard dumpsters. Gave them specific instructions for delivery. They completely ignored them and absolutely destroyed my yard with their truck. Called Five times to …
They were the lowest price I could find in the New Castle area for a small (10 yard) dumpster. I was in a pinch and they squeezed me in and delivered the next day. You can keep it for two weeks. They picked up two days after I called for collection. Very nice to work with!
I am tired of calling, only to hear the young lady tell me a bunch of lies. I refuse to pay any back payments for tags. I was supposed to get them in February, but received another permission letter. I called in November , January and February
I watched Aiken employees spill garbage everywhere trying to load into their truck. They picked up some but left a bit, now it’ll be blowing around our neighborhood, and I believe that’s technically littering.
Aiken is awarded a 3 year contract for City of New Castle. To date I have paid $70.50 for trash tags (March 13, 2020). As of April 7, 2020 I have not received the trash tags. Call Aiken repeatedly no answer and voicemail is full. Finally …
On time hauling that has exceeded my expectations and a great improvement over previous hauler I would highly recommend their services
I use Aiken Refuge for a lot of construction cleanup‘s with their large rolloff boxes they are always on time and do a great job anytime I call them they are very kind and courteous we also use Aiken Refuge for our dumpster for residential …
We are very satisfied with Aiken Services . They are very dependable, and the guys on the truck are the nicest !
This company by far meets every expectation on a professional level. I’m very forgetful and receive a phone call every 3 months from them as a reminder that I forgot to pay them for their excellent service.
As a New Castle resident, I highly do not recommend Aiken Refuse.
Take care of your customers. If they say they didn’t receive the tags required …
This company is forced on the people on the city. You get fined if you do not use their company-even if you have a vacant home or do not need their service. They say they mail tags for trash but do not. The mail app and ring cam prove they rip people off. Can’t wait until the city is done with this horrible company.
Garbage tags for city of Newcastle were paid for we’re paid for by credit credit card over the phone with company refuse to send the tags to my home until the money cleared the bank once the Money cleared the bank they Business …
They pick up on time, never leave a mess, and have always given an adequate explanation if something couldn’t be taken. I’m a resident of the City of New Castle and our service has never been better!
I don’t EVER put reviews let alone negative ones. But I called to get a price on a dumpster, the first person that answered was so rude, but she had to put me on hold to transfer to someone else, while on hold the phone hung up so I called …
I have always used Aiken for clean out. I also have no issues with the yellow stickers. I have always had a quick and professional response when calling.
We chose Aiken when we first moved to Ellwood City and couldn’t be happier. All of the employees from office personnel to refuse men are very nice, helpful and go above and beyond for customers!
1130 main st Enon Valley…..I was one of the customers that got switched over when you combined with Davis. I have always payed my bill on time and today my garbage was not picked up. Now I’m being told that I owe $48 for my new bill. …
They don’t let you know when your payments aren’t going through. You have to call them (and they won’t answer or return messages). When you do manage to get in touch with somebody they’re rude and don’t care at all what the problem is. I …
Rented a dumpster off of them. When they picked up they pushed the dumpster into my garage door, creasing and denting it in the process. Was told they would replace the panels that were damaged or if it was cheaper, replace the door. Called …
Terrible that you have to use them in the city even if you do not need them. Horrible customer service. Trash all through the city. Rip off.
Terrible customer service & the company does not hold up their end of the deal. We ensured seven times with customer service agents, and the gentleman who dropped the dumpster off, that our dumpster would be picked up by the latest possible …
I’ve been paying for Aiken’s tags for New Castle trash pickup since the contract was switched over earlier this year. Pay automatically every quarter. Never had a problem until this last payment. Money was taken and tags were never sent. I …
I recently moved to new castle, second time ordering tags, $49 was taken out of my account 17 days ago and no tags in the mail. I called post office and they cannot help me, when I call Aiken even to place an order every female I speak to …
Apparently its common for them to not send out tags when payed for. I hope to God we get the blue bags back because this is just a scam. I received a later stating my tags will be two weeks late and the person who answered the phone said my …
This truck was replenishing the recycling container on the street (Not the job site), knocking down the trash can and running away. NO regards for the neighborhood. BAD!!!
We had trouble with another waste company. Had to many problems. Signed up with Aiken and I have never had any issues. They know how to treat their customers. The best!
Have been using Aiken since Tim Davis Refuse retired. They are always on time . Garbage can is left upright with lid on. Used roll off dumpster for a construction project . Superior service .
Ive been using Aiken for a few years now and theyve always been wonderful. Mr. Davis picks up at my home, he is so kind. If i have something in the way and he cant get to my dumpster he always comes back later. The office ladies are also …
Have had Aiken for a few years now after my previous refuse service retired. I have had terrific service and polite customer service when I call. I have been very pleased with their service and we have used their dumpster service several times.
Aiken Refuse is a great family owned local business that always does what they say they are going to do. They are the only company that I use for my dumpster needs. They are friendly, professional and have the best prices.
I couldn’t ask for a more reliable trash collection company! Aiken always shows up on time. Great communication and a fair price. Once a year our borough has a community clean up day. Aiken Refuse is the best!
They are very quiet and considerate when picking up the garbage and the recycle bins. When they empty the bins they turn them upside down If you Forget to put out your bin all you have to do is look out side .If the bins on your street are …
These people commit fraud. They made me pay for garbage service for the prior owner because they hadn’t paid it, and claimed this was a law from New Castle. I went to city hall where the lady there told me there is no such law. These people are thieves.
Have always shown up and taken our refuse. They never leave can strewn or tossed about. So quiet we never hear them. I would definitely recommend. Hopefully they will able to maintain their quality service, it’s appreciated through these trying economic times.
These guys never miss picking up your trash, cans are always neatly put back. There were a couple instance when I forgot to put my trash out and they actually still went and emptied it for me, it was still close to the road but I felt they …
I think this company are a bunch of crooks wanting to charge people for garbage service in new castle even if they don’t need the service, the company is rediculous and I will never pay them a dime again , thank god I moved out of new castle
The day I saw an Aiken Refuse truck go past our house I immediately called and signed up for service. We had them years ago and were saddened when they closed their doors to residential service. Aiken is by far the BEST trash removal service around. They have never missed a pickup and do a great job. Thanks for coming back!!!
Our experience with Aiken Refuse has been wonderful. The office staff are always friendly and helpful. The actual service is remarkable. It is always picked up as scheduled and the cost is very reasonable. Extremely good company to deal with.
Last fall when I was extremely irritated and irate at my previous trash removal service, I called Aiken and I was able to speak with a person immediately. They were able to accommodate me and pick up my trash in the same week. The cost was …
Excellent company. So much better than the last company that New Castle used – where you had to buy the blue bags. Since I don’t live in New Castle (Florida instead) I had a tough time buying those stupid bags. It all seems to go smoothly now with Aiken and my mom is pleased with the service (she lives there in the house). Thanks.
Aiken, Shameful that you just “stop” collecting my 93 year old handicapped mother’s recycle bin with no prior notice. You claim she needs to renew her handicap form with her physician yet you don’t even have the first copy we sent you . So …
RELIABLE, GOOD VALUE, GOOD CUSTOMER SERVICE.
I began using Aiken in December of 2021. So far, they have not missed any pickups. They have done a great job so far. I have left an extra item a time or two …
I wish I could give zero stars. We’ve been strong-armed by this company from the inception of New Castle’s contract for refuse. We were in compliance with the rules and purchased tags every quarter until September they kept my $48 and sent …
Receptionist has no customer service value. This company knowing they are the only option will charge you for months that you didn’t even live in the property as a start out fee. Got charged for a quarter that I didn’t live hear. If you buy …
Company decides to use specific trash cans..we own literally the exact same trash bin. 96 gallons same brand. Still charged me for a new bin that they refused to take back, said I could trade my 130 dollar bin i just bought weeks ago for …